Working to deliver an effective, efficient and sustainable estate. Ministering Change A Lean Journey. Terry Stocks Deputy Director MOJ Estates

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1 Working to deliver an effective, efficient and sustainable estate Ministering Change A Lean Journey Terry Stocks Deputy Director MOJ Estates

2 What s in a Word? Ministering attend to the needs of a person who attends to the needs of others (Minister) When you minister to someone, you take care of them. All of these meanings of minister both as a noun and as a verb contain a grain of the original Latin meaning, "servant." A minister in a church serves his or her flock, and a prime minister serves his or her country. (Google quotes)

3 What s in a Word? Leader A leader is the one in charge, the person who convinces other people to follow. A great leader inspires confidence in other people and moves them to action. Ministering Change Creating a totally different working environment through a True North Focus By: Also: Leading through - nurturing, supporting, guiding, safe havens, Manipulating, pre planning, staged, Made Possible because of: A clearly defined vision (The North Focus)

4 Leadership & Traction The Leader! Dancing Guy The Early Adopter (The First Follower) The Tipping Point (Its Ok to Dance) Google- You Tube Search Leadership Dancing Guy The Movement (You re the minority if your not dancing)

5 My Journey I was Dancing Guy

6 My Burning Bridge Took over as Head of an Estates Delivery Function That: Had multiple silos Delivery, Reporting, Procurement, Portfolio Management etc Had no Standard Operating Practices No Aligned Outcomes (No realisation of interdependencies) An Audit Report Pretty Much Saying Improve or Out Source Added Complications: Working in a traditional construction industry, technically brilliant but managerially slow! National Performance KPI s??

7 My Burning Bridge (Added Complications) How are client satisfied with 60% time uncertainty. If time is linked to cost is the client paying too much in the first place! Extract from 2012 UK Industry Performance Report (BIS, CE, Glenigan)

8 Always Have A Plan Don t Marginalise your own workforce Don t Marginalise your supply chains This is the point I became Dancing Guy

9 High Level Vision (Informed By -) Talk Self Development Reading Wide Network

10 Looking Back Go Round Again and Again and Again High Level Vision Make Mandatatory Identified Early Adopters Just Do Sensei Led Creating A Movement Created Clear Benchmarks Heavily Staged Implementation Include Selected Stakeholder Groups Designed Process

11 The Infinity Circle (Going Round Again) Widen Influence Round Again!! Set the Vision Encourage Development Design The Process Coach / Support / Train Introduce The System (Bit by Bit) Go To Next Stage Monitor its Use Start to use intelligently Start to Look at Quality

12 What Was The Outcome Clear Objectives Intelligently Driving Down Costs

13 What Was The Outcome Making The Change Reducing Cost Through Improved Management

14 What Was The Outcome

15 BIM MOJ Continuous Improvement Value Model Current standards are modelled / depicted as standard components Cell Office Classroom Roof MoJ Standard Component Library Standard components build up required output for drop 2A tender package Lessons learned & POE feed back into Standards Committee More timely handover information Reduce Maximise /M2 Delivery Benchmarking (more product for our money) Reduce / Optimise Tenderers prepare drop 2B tender Appointed Constructor works up Developed Project Proposals in open book environment and submits Agreed Maximum Price Elements arranged to produce required product. QA is inbuilt as required standards are embedded and automatically report non compliance. Virtual construction results in fewer mistakes and less waste

16 Cabinet Office Benchmark Returns Reducing the cost of delivery

17 In Summary Don't be afraid to be Dancing Guy! Don't Forget You cannot do it on your own, but you do have to stage manage. Always have a plan (People do not like to be criticised and they like to have cover.) Always implement at the right pace! Don't worry if things go wrong But have the measures in place to know it is. Always remember you are in this for the long haul Its a never ending circle of plan do check and act If you get it right you will not be on your own for long!!! Enjoy Your Movement You Created It!!!! Thanks