Job advert. Student Support Assistants

Transcription

1 Job advert Student Support Assistants 3 fixed term positions available 2 x posts: fixed term from 18 th June 2019 to 30 th September x post: fixed term from 18 th June 2019 to 8 th September 2019 Context INTO s mission: Through innovative partnerships with leading universities we expand opportunities for higher education, ensuring success and transforming the lives of our students and staff. INTO is an organisation working in partnership with leading UK and US universities and investing in the development of world-class student study centres. It specialises in preparing international students for undergraduate and postgraduate study with both academic and English language support. The courses at our Centres, upon successful completion, guarantee progression to leading UK and US undergraduate and postgraduate courses as well as stand-alone English language courses. Requirements As the Student Support Assistant you will assist colleagues within the Student Experience, Admissions, Finance and Student Progress teams to provide efficient and effective administrative support, student supervision and engagement to deliver a comprehensive range of services to students over the summer period. Reporting to the Student Experience Manager, you will be flexible in your approach to your duties, self-motivated and committed to delivering a high quality service. You will have excellent interpersonal and organisational skills, with the ability to communicate positively at all levels, whilst being efficient and enthusiastic. A key aspect of this role is the ability to work to a high standard of accuracy and to handle issues of a sensitive nature professionally and discreetly. A key requirement of the role is that the successful candidates are flexible in their availability, as weekend and evening work will be required and working hours and days will vary each week, averaging out at 37.5 hours per week. Location INTO Newcastle University

2 Salary Pay Band A Pay Band Salary Range 15,809-18,180 Hours of work Full time, working on average 37.5 hours per week. Exact number of hours worked will vary each week on a rota basis agreed in advance with the Student Experience Manager. Hours will not exceed 48 hours per week. Evening and weekend work will be required. You will be paid on a full time basis, based on 37.5 hours per week. Application Process Please refer to the full Job Description for this post for the necessary skills and experience required. To apply, please complete the application form attached to the advert from our website and send via to into.recruitment@ncl.ac.uk Closing date for applications is midnight on 13th May Interviews will be in the form of an assessment centre comprised of a group task and presentation (no prior preparation required), and a formal competency based interview. The assessment centre will take place w/c 20 th May Please allow a full day, timings will be provided to you upon invite and it is expected that the assessment centre will only take half a day. Safeguarding As part of our Safeguarding procedures, applicants are asked to note that: references will be followed up; all gaps in CVs must be explained satisfactorily; proof of identity and (where applicable) qualifications will be required; reference requests will ask specifically whether there is any reason that they should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18; appropriate suitability checks will be required prior to confirmation of appointment. This role meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act All applicants who are offered employment will be subject to a Disclosure and Barring Serviced check before the appointment is confirmed. This will include details of cautions, reprimands or final warnings as well as convictions. For further details and a full job description see INTO is an equal opportunities employer. INTO is committed to safeguarding and promoting the welfare of young people, and child protection screening will apply. Page 2 of 5

3 INTO Giving is the charitable arm of INTO University Partnerships and is committed to increasing access to education and improving the quality of education for disadvantaged young people around the world. INTO employees are encouraged to take an active role in INTO Giving. To find out more please visit Job Description Student Support Assistant Context INTO s mission: Through innovative partnerships with leading universities we expand opportunities for higher education, ensuring success and transforming the lives of our students and staff. INTO is an organisation working in partnership with leading UK and US universities and investing in the development of world-class student study centres. It specialises in preparing international students for undergraduate and postgraduate study with both academic and English language support. The courses at our Centres, upon successful completion, guarantee progression to leading UK and US undergraduate and postgraduate courses as well as stand-alone English language courses. Reporting Line The Student Support Assistant reports to the Student Experience Manager. Job Purpose To support colleagues within the Student Experience, Admissions, Finance and Student Progress teams to provide efficient and effective administrative support, student supervision and engagement. Job dimensions Will have contact with students, staff and managers within the Centre and with key stakeholders internally across the INTO organisation and University staff. Flexible working (evening/weekends) is a key dimension of these posts. Key Accountabilities To provide administrative support and assistance to the Student Experience, Admissions, Finance and Student Progress teams in the delivery of an effective service to students To support the delivery of a fulfilling and enjoyable social programme, which will include the supervision of students during weekend and evening activities and the handling of petty cash Support the functions and processes associated with the successful delivery of the programmes running during the summer term, such as Pre-Sessional English and English for University Study. Page 3 of 5

4 To support the administration of the University English Language Assessment (UELA) in late September and early October. To assist in the delivery of registration, induction and orientation presentations, awards ceremony and transcript handout events Undertake data entry and other administrative support, including the maintenance of student records To assist in the provision of a Meet & Greet service to students To assist with reception duties, acting as first point of contact for requests and queries from students, visitors and telephone callers of an academic or administrative nature Your job title does not define or limit your duties and you may be required to carry out other work within your abilities from time to time at our request. We reserve the right to introduce changes in line with technological developments which may impact upon your job duties or methods of working Location INTO Newcastle University. Salary Pay Band A Pay Band Salary Range 15,809-18,180 See next page for Person specification Page 4 of 5

5 Person Specification Legal Status Academic Qualifications Skills, Knowledge and Experience Essential Appropriate DBS disclosure will be required prior to confirmation of appointment Eligibility to work in the UK Educated to A Level standard or equivalent Excellent command of written and spoken English. Experience of using a range of office based IT software packages Well-developed communication skills and ability to communicate with colleagues and students A good cultural awareness and experience of interacting with international students. Excellent time management skills. Personal Quick thinking and approachable Consistently display a positive approach to the working environment. Flexibility and willingness to work evenings and weekends to deliver the social programme. The ability to prioritise, meet deadlines & work accurately under pressure. Commitment to working as part of a team. Ability to build and manage relationships with staff & students. Flexibility to live within student accommodation when required Desirable Experience of delivering social programmes to students. Experience of using databases. Page 5 of 5