Coordinated Service Delivery

Transcription

1 Coordinated Service Delivery WIOA in Mississippi Dr. Mimmo Parisi

2 Spectrum Approaches to Support Coordinated Service Delivery and Performance Measurement Single, Cross-Agency Case Management System 1. Common Case Management Approach 2. Retaining Independent Operation of Agency Electronic Case Management Systems 3. Create State-Owned, Common Case Management Technology Siloed Systems; Retrospective Alignment Of Data

3 Career Pathways Source: Alliance for Quality Career Pathways, Shared Visions, Strong Systems

4 Common Case Management Approach: Mississippi Works Smart Start Career Pathway Model

5 Coordinating System: Common Case Management Technology All agency systems linked to common system via web services.

6 Case Studies

7 Elvis Presley Honorably Discharged from the Army Military Occupation: Truck Driving Capable of Passing an Equivalency Exam Needs a job in the short term to support a family Wants to be a diesel mechanic in the long term. Walks into a local One-Stop Center

8 Agency Intake at Local One-Stop Center I m Elvis How Can I Help You? UI System MS Works ID# Common System + Profile + Services Given + Questionnaire + Referral to ES

9 Common Case Management Approach: Diagnostic Questions 1. Do you have a high school diploma or equivalency (Passed a GED, HISET, TASC, etc.)? 2. Do you have difficulty with a. seeing, b. hearing, c. talking, d. using your hands, e. getting around (mobility), f. interacting with others, g. learning, or h. thinking that makes it difficult for you to get or keep a job? 3. Are you the parent or caretaker of a child under the age of 18, living in your home? AND Is at least one parent absent from your home, disabled, or unemployed? 4. Do you need help buying food for your household? 5. Are you working? a) No b) Yes, but I need a better job. c) Yes, and my job meets my needs

10 One Stop Center Career Pathway Planning Work-Ready Report Card Tentative Success Plan Diesel Mechanic Self- Service Workforce System Workforce System Common System + Profile Updates + Success Plan Updates

11 One Stop Center Career Pathway Planning Success Plan Components Overall Employment Goal Barriers Training Plan Workforce Connection Strategy Intermediate Employment Goals Business Plan: For each item, plan indicates program, funding stream, and service provider.

12 One-Stop Center: Career Case Management Your Plan Looks Great! How about driving trucks until you re a mechanic? Let s get you to ABE for high school equivalency! Workforce System For Staff Common System + Profile Updates + Plan revisions + Referral to ABE

13 Intake at Adult Basic Education Hi Elvis, Nice Wrench! We were expecting you. Let s get you enrolled in an Equivalency Class. ABE System For Staff Common System + Profile Updates + ABE Success Plan + Service Enrollments

14 Elvis Completes Equivalency, ABE Refers Back to One-Stop / Workforce Agency Bye, Elvis Good Buddy To One-Stop Center Rehab ABE Services Staff System Common System + ABE Plan Update + Assessment Score + Electronic Referral + Equivalency

15 Revisit One-Stop Center Hi Elvis, Nice High School Equivalency Certificate! Let s get you into truck driving school Workforce System For Staff Common System + Profile Updates + Plan Updates + Training Enrollment

16 Intake at One-Stop Center

17 After Training, Exit Strategy Hi Elvis, great you earned an industryrecognized credential! Let s help you find the right job opening. Workforce System For Staff Common System + Profile Updates + Plan Updates + Credential Earned

18 Elvis Works as Truck Driver Workforce System For Staff Common System + Wage Records

19 Revisit One-Stop Center for Diesel Mechanic Training Hi Elvis, Let s get you enrolled in further training to be a diesel mechanic. Workforce System For Staff Common System + Profile Updates + Plan Updates + Training Enrollment

20 Intake at Adult Community College Hi Elvis, Let s get you trained to repair diesel engines. Community College System Common System + Profile Updates + Education Enrollments + 2 Year Certificate

21 Unsubsidized Employment I love my new career. Common System + Employment / UI Wages

22 Reporting and Assessment Real-Time Performance Assessment Common Case Management Technology Sector Strategy Analysis Federal Reporting

23 Summary: Real-Time Data Artifacts that Make Smart Start Possible Common Participant Profile Diagnostic Questionnaire + Rules Engine Electronic Referrals Work-Ready Report Card Individual Success Plan + Agency Addenda Common service catalog. Common assessments catalog. Common credentials catalog.

24 Human Services Rehab Services Employment Services, Local One- Stops ABE / Technical Colleges

25 Smart Start Data Flow Diagram

26 Mississippi Combined State Plan Questions? Dr. Mimmo Parisi Download: