Role Type Pay Band Location Duration Reports to:

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1 Role Title Human Resources Business Advisor South India Role Information Role Type Pay Band Location Duration Reports to: Advisory, policy and Expertise 5 Chennai Indefinite Senior HRBP, India Role purpose To manage a variety of HR Business support to area offices within clear guidelines, subject to some direct supervision; to support efficient and effective business activities in coordination with National HR team. Responsible for routine HR tasks, usually supervised either by their manager or by the system itself. Interaction with others is based on the requirement to provide and act upon simple requests for information. Geopolitical/SBU/Function overview The British Council is the UK s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with changing lives by creating opportunities, building connections and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Last year we reached over 75 million people directly and 758 million people overall including online, broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. British Council in South Asia Region South Asia, with a population of around 1.8 billion people, is one of the most diverse and dynamic parts of the world and is characterized by continuing economic growth. There is a strong demand for recognised education and English language skills, and an interest in many countries in exploring how creative, open and transparent societies can lead to greater prosperity. We have operations in high-growth developing economies of India, Pakistan, Bangladesh, Sri Lanka, Nepal, and Afghanistan. Our annual turnover across these markets is more than 175 million and our employee population is approximately Each of our country offices are headed up by a Country Director, and supported by shared functions for human resources, finance and marketing which support all businesses. The British Council in India In India, the British Council has been operating since Our vision is of a bilateral relationship strengthened by improved economic, social and cultural opportunities for the next generation of young people in India celebrates 70 years of the British Council in India In this dynamically diversifying region and in the context of a changing government funding environment, our challenge is to maintain and develop the UK s cultural, educational 1 The British Council

2 relationships and influence. Central to this is our commitment to supporting links between India and the UK, and the development of strong bilateral relationships between the two countries. We do this by connecting people at Government, institutional, community and individual level. We are funded through a mix of Government grant and earned income, which enables us to scale our impact and best serve our UK stakeholders and those we engage with. Our business model is to lead surplus generating business in English and our multi-million pound Exams business, and growing self-sustaining and partnership-driven programmes in Education, Society and Arts fields. We are increasingly focused on generating maximum impact with our audiences with minimum draw on UK government funds. Increasingly, we are working to maximise impact and the return on investment. Priorities for our strategy in India to 2020: Contribute to India s prosperity by raising standards of teaching and learning of English and helping young Indians improve their employment prospects Support the ambitions of young people in India who want to study or work overseas by providing easy access to examinations from over 130 internationally recognized universities and awarding bodies Supporting international research collaboration and enabling student and academic partnerships and mobility between universities, governments and industry Support the development of India s creative and knowledge economy and inspiring millions of people through the arts Support inclusion and strive for systemic change Human Resource Global changes are facing the HR function in general, including the stepped-up competition for talent, the impact of the economy, data driven HR practices, and the new developments in technology, combined with the region specific environment and complexities. The global HR team has undergone a significant restructure to position it more effectively to support the rapidly changing needs of the British Council. The Country HR Team would work in alignment with global & regional teams to ensure HR services in country are consistent with global Centre of Expertise (CoE) strategies, guiding principles, policies and procedures, processes and practices, and where necessary, advising adaptation to reflect local market needs and conditions, e.g. legal, regulatory, social and culture frameworks. The global CoE s include: HR Operations: Data/Analytics/Reporting and International Mobility Total Reward: Pay, Benefits, Pensions and Job Evaluation Employee Relations, Wellbeing & Engagement Performance, Talent & Succession Learning & Development Resourcing South India The British Council in South India comprises the priority states of Tamil Nadu, Andhra Pradesh, Telangana, Karnataka and Kerala. With a total population of some 266 million, our ambition is to transform the lives of a critical mass around 26 million or 10% of the population - of <40s. We will do this by building relationships with Chief Ministers and officials to design projects that deliver systemic change at scale using our Skills, English and Schools work and our Educational Services products. South India is the hub for IT and IT enabled services; it is home to many Indian multinationals like HCL, Infosys, Wipro and successful national start-ups like Flipkart and Myntra. It has a high number of educational institutions including engineering colleges and a rich cultural scene with a vibrant Arts scene in Bangalore and a number of key arts organizations and festivals in Chennai, Kerala and Bengaluru. Main opportunities/challenges for this role: Completion of work activities to agreed time and quality standards. 2 The British Council

3 Appropriate resolution of routine enquiries. Adherence to internal systems, processes and procedures. Provision of task-based support to projects. Fit for purpose systems, processes and documentation. Main Accountabilities: Advisory, Policy and Expertise To work and support the HR Team national across the broad spectrum of HR activity, to support efficient and effective business activities in the Area Supporting Areas in terms of HR business support in line with country HR policies, processes and ensuring implementation in close coordination with national HR team. To ensure uniformity in their respective areas in terms of country HR policies, guidelines in recruitment, discipline handling, performance management, L & D and other HR activities. Preparing and sharing HR dashboard with National HR Team Maintaining exit and induction documentation as per guidelines and sharing with national team for data integrity Supporting national team for rolling out and implementing HR initiatives as per fit for purpose HR in sync with National HRBP. Maintaining personnel files and other staff records for Area staff Coordinate and manage with National HR team for recruitment / on-boarding / exit activity liaising with country HR Team, e.g. interviews, selection, assessment, induction, transfer/transition, extensions and exit/termination procedures Provide support in the arrangement of interviews, internal and external events and on projects. Plans and prioritizes own activities, which span across a range of different work streams or internal client relationships. Responds to changing and at times competing requirements to ensure effective delivery of responsibilities over a monthly/quarterly time horizon Functional Expertise Provide functional guidance and resolve problems encountered by colleagues on an ad hoc basis. Business partnering HR and knowledge of HR generalist and Statutory Compliance issues Customers & Stakeholders Respond to simple, routine enquiries, escalating where necessary. Liaise with National HR Team to resolve complex and/or sensitive employee relations case work issues. Develops good working relationships with appropriate colleagues throughout the British Council Area office to facilitate the effective provision of high quality and customer-focused services and advice As required, represents the British Council in discussions and dealings with external suppliers/providers Risk & Compliance Effective management of HR risk and compliance, ensuring that appropriate actions are in place to manage improvements to area audit finding Provide HR support, ensuring high quality service is delivered to maximize performance and minimize risks and costs. Investigating any reported instances of non-compliance with agreed corporate risk management policies (e.g. child protection, security policies, financial protocols, anti-fraud measures), and taking appropriate remedial action, including escalation to more senior colleagues as required Interpret, plans and implements a range of agreed BC reporting procedures to ensure processes are compliant with BC systems & standards and holds staff to account for maintaining them, to ensure that results are accurately recorded, thereby enabling timely and effective decision-making 3 The British Council

4 Analysis & Reporting Prepare standard reports/documents in line with procedural guidelines. Maintain existing database to store files and data, etc. in specified formats. Uses detailed understanding of HR processes and systems to prepare reports and other materials using standard and non-standard formats and software Prepares standard management information reports to relevant data to aid management decision-making in the department. Risk & Compliance Explains to customers and colleagues the need for compliance with agreed HR corporate procedures. As required, collates compliance data within standard monitoring and reporting systems Effective management of HR risk and compliance, ensuring that appropriate actions are in place to manage improvements to country/cluster audit finding People Management Co-ordinating with teams and ability to operate within a geographically dispersed matrix structure, including the ability to co-ordinate resources not under roleholder s direct control. Key Relationships: Internal HR Manager, Head Employment Relations, Head of Reward, Head of Talent, Learning & Development Partnering with business leads to understand business needs Working closely with the country HR team to ensure a cohesive national approach to working Supporting the Head- HR for Area specific HR support External Professional and government bodies, country appointed legal counsel, and HR consultancies Managing training vendors, and when required, Role Requirements: Threshold requirements: Assessment stage Passport requirements/ Right to work in country Person Specification: Qualifications Legal right to work in India Shortlisting Essential Desirable Assessment Stage Post graduate in Human Resources or a relevant professional HR qualification Relevant experience Shortlisting Role Specific Knowledge & Experience Essential Desirable Assessment Stage Track record of building effective relationships with business leadership teams and managing Experience of working in a multi culture organization Shortlisting and interview 4 The British Council

5 a range of internal stakeholders in the delivery of high quality and effective professional HR services. HR generalist experience, well versed in all areas of HR from talent and performance management to reward, L&D,HR data management. Well versed in all areas of the HR life cycle. Knowledge of local law system Working knowledge of employment and labour law in country where the post is Good experience in handling complex HR matters Knowledge of ERP software and people soft Relevant experience Experience of working across matrix structure Role Specific Skills Essential Desirable Assessment Stage Good interpersonal skills, ability to work as a team member. Computer literacy and a good understanding of relevant software. Shortlisting and Interview British Council Core Skills 1. Managing projects (Level 2): Analyses project data - Examines project data and performance, reporting on progress and recommending corrective action as needed. 2. Communicating and influencing (Level 2): Relates communications to circumstances - Displays good listening, writing and speaking skills, setting out logical arguments clearly and adapting language and form of communication to meet the needs of different people/audiences. 3. Planning and organizing (Level 1): Is methodical Able to plan own work over short timescales for routine or familiar tasks and processes. 4. Analyzing data and problems (Level 1): Is systematic Breaks down problems into a list of tasks to be done and decides on appropriate action. 5. Managing risk (Level 1): Follows good practices Demonstrates understanding of risk management policies and procedures and record of following them. British Council Behaviours Connecting with Others (Essential): Making regular opportunities to understand others better. Assessment Stage Shortlisting and Interview Assessment Stage Interview Working Together (Essential): Establishing a genuinely common goal with others. 5 The British Council

6 Prepared by: Date: HR Version 3 4 th October The British Council