Indigenous Employment Program Briefing Pack

Transcription

1 Indigenous Employment Program Briefing Pack

2 An Introduction to AccorHotels AccorHotels, the world s leading hotel operator and present in 95 countries with over 4,100 hotels and 510,000 rooms. With more than 190,000 employees in AccorHotels worldwide, our group offers nearly 45 years of know-how and expertise. IN AUSTRALIA: 200+ HOTELS 27,000+ ROOMS 10,000+ EMPLOYEES Page 3

3 Why Work with AccorHotels? Fun, rewarding and people focused work environment Build Confidence in yourself & learn new skills that will stick with you for life Share culture with guests everyday, your story is our story Train in one or many departments whilst building a career that suits your lifestyle Travel all over the country and the world while you work internal transfers happen all the time Discounts at hotels for you, your family and friends Page 5

4 AccorHotels Indigenous Programs Our vision is to empower AccorHotels in collaboration with community to create real career pathways for indigenous Australians and genuine cultural experiences for our guests. Since 2001, AccorHotels Indigenous Programs have been creating success through real training and career opportunities for our First Nations Peoples In 2011, we launched our first Reconciliation Action Plan and have now signed onto the Employment Parity Initiative with the Federal Government which will see 660 new candidates reaching outcomes by 2018 Our team of Indigenous employment experts are here to inspire, mentor and build real careers for our First Nations Peoples and are located in Cairns, Brisbane, Sydney, Adelaide, Melbourne and Perth with responsibility for outcomes nationally ACCORHOTELS INDIGENOUS PROGRAMS OUTLINE: Marketing, Communications and Community Engagement Careers and Staff Engagement Training, visibility and celebration Page 4

5 Indigenous Employment Process and Candidate Preparation Criteria All applications referred to the Indigenous Programs Manager will be pre-screened by the AccorHotels Indigenous Employment Team to ascertain further details about the candidate ie. Experience, motivation, communication and to ensure the candidate is suitable for consideration for hotels/properties WHAT WE ARE ASSESSING Limited work experience is acceptable but we focus on having a great attitude, willingness to learn and a genuine desire to work (in the hospitality industry) Solid communication skills are essential Customer service attitude a willingness to be part of a team and to help each other when required A positive attitude with a willingness to learn, grow and adapt to a fast paced work environment Candidates must have access to transport, public transport or their own. Keep in mind shifts may fall outside of Public Transport hours. Responsible Service of Alcohol is preferred for all Front of House roles ie. F&B Attendant, Receptionist, Guest Service Agent Food Handlers Certificate is required for Kitchen based roles Security Clearance is essential to Airport/Qantas Lounge roles therefore a clear criminal history is required. A reasonable level of health and fitness is required in all hotels most roles require standing on your feet from 3-8 hours No chronic pre-existing injuries that would prevent a candidate from standing for long periods (regularly) or lifting up to 15kg throughout a shift Completion of a full medical is required in some roles to be successful so advance notice of any ailments is appreciated Page 7

6 Grooming Guide 1. Black Shirt, Pants Or Skirt & Belt 2. Black shoes & Socks 3. Neat hair & natural make-up 4. Jewellery Page 12

7 AccorHotels Indigenous Employment Program HOTEL DEPARTMENTS & ROLE DESCRIPTIONS: Food & Beverage Front Office (Guest Relations) Housekeeping Finance Human Resources Engineering & Maintenance Sales & Marketing *See separate Job Descriptions pack for more details on each role Page 13

8 AccorHotels Role Summary & Rating Ratings are based on a scale out of a possible 5 stars with 1 as lowest and 5 as highest. The summary provides an outline of role requirements and opportunities within AccorHotels DEPARTMENT / ROLE SUMMARY OF DUTIES CUSTOMER INTERACTION FOOD +BEVERAGE FRONT OFFICE RECEPTION FRONT OFFICE PORTER HOUSEKEEPING Preparation and service of food and beverage Clearing and cleaning of food and equipment Functions, events and meetings RSA required Greet and serve guests, be the face of the hotel Check guests in and out of hotel on computer system Make reservations Money handling and computer skills required Greet and serve guests, be the face of the hotel Transport cars, bags and give directions to guests Make dinner, tours and other reservations Drivers license required Cleaning rooms and public areas Making beds and servicing bathrooms Laundry operations Some heavy lifting required FITNESS / HEALTH SHIFT FLEXIBILITY SKILLS TRANSFER / CAREER OPP ***** ***** ***** **** ***** ** **** ***** ***** ***** **** ***** **** ***** **** ** ENGINEERING + MAINTENANCE SALES, MARKETING, HR, FINANCE, MANAGEMENT Respond to guest requests Fix plant and equipment Painting and decorating Maintain records Minimum 3 years work experience or degree desirable *** **** **** ** *** * * ***** Page 14

9 Career Opportunities + Additional Training & Development + Certificate II & III in Hospitality Operations + Cross train to other departments + Experience different Hotel Brands + Work, Learn & Travel + Established Career & Leadership Training Programs Page 15

10 CHECK OUT OUR WEBSITE FOR THE LATEST JOBS OR CALL YOUR LOCAL INDIGENOUS EMPLOYMENT SPECIALIST AT ACCORHOTELS w: e: Page 16