Role Profile. 17 May 2018 Executive Grade 1 50,772-55,095

Transcription

1 Role Profile Role Title: Head of Joint Facilities for South Yorkshire Police and South Yorkshire Fire and Rescue Reports to (Manager s title): Head of Joint Estates and Facilities Department /Team: Estates and Facilities Location: Carbrook and Eyre Street Last update (Date): Grade and Salary : 17 May 2018 Executive Grade 1 50,772-55,095 The purpose of the role is to: Overall responsibility for the delivery and effective integration of all facilities management services across SYP and SYFR. Ensuring the highest levels of customer service, and compliance with all statutory, regulatory requirements and organisation policies. The role fits in the organisation here: Head of Joint Estates and Facilities Head of Joint Facilities SYP FM SYFR FM Key facts and figures about the role: Role responsible to both the Police and the Fire and Rescue Service for delivery of facilities management. Responsible for all Statutory, Regulatory and Organisational policy compliance across both Police and Fire Services.

2 Staff circa 50. Budget: Revenue circa 9.00 m. Property portfolio: Responsible for overall maintenance and compliance of circa 100 buildings and plots owned and leased including two business critical data centres. The role s key relationships: Department - managing the performance, motivation and development of facilities management function of the Estates function in the absence of the Head of Joint Estates and Facilities Internally,The Police and Crime Commissioner and the Fire and Rescue Authority, Senior Leadership Groups, Joint Head of Estates and Facilities, Area/ Station Managers/Business Managers/Commanders/Department Heads: o Providing a facilities management service to meet their needs within budgetary limits. o Project expert advice o Financial accountants Externally: o Managing the service provision and maintenance, with contractors and suppliers. o Negotiating contracts in relation to Facilities and in conjunction with Procurement. The role is accountable for: Provision of a modern professional facilities management service to South Yorkshire Police (SYP) and South Yorkshire Fire & Rescue (SYFR), delivering value for money services that meet or exceed customer expectations. Responsible for services delivered by facilities management staff and associated contractors. Deputise for the Head of Joint Estates and Facilities. Customer liaison - Act as point of contact for all customer stakeholders, developing and maintaining key customer relationships at each property for a fully integrated Facilities service. Overall responsibility and leadership for all statutory, regulatory and organisation policy compliance for all FM services across the SYP and SYFR portfolio; ensuring full compliance and audit records are maintained. To develop, maintain and manage a comprehensive FM Strategy and rolling five years Maintenance & Repair Programme that supports the operational needs of SYP and SYFR which optimises the efficiency of FM assets. Contract management of all FM service provider(s) across the SYP and SYFR

3 portfolio, including monitoring and auditing of service delivery, contractor performance, customer satisfaction and ad hoc audits Provision of expertise and advice to senior colleagues on FM service strategy and effective service delivery options. Senior lead for change management projects, with capability to identify, develop, implement, and manage programmes of change management related to FM services, production of all supporting documentation including business cases, financial planning and reporting. Provide expertise in health, safety and risk management in the workplace, acting as a known source of knowledge and expertise related to delivery of FM services. Ensure FM services are delivered in line with organisation environmental and sustainability policies, and regulatory and best practice procedures for the same. Overall financial responsibility for FM service budgets, including budget planning, preparation, issue for approval, implementation and service invoicing. Production of FM management information reporting, and presentation of the same to senior colleagues. Identification and development of service development plans for all services in scope, including efficiency drives and service improvement. To stay abreast of the latest industry development and technology advances related to FM, and give advice on implementation of the same across the estate and contracts as appropriate. Commitment to continued professional development, and promotion of the same in FM services team. Ensure company health, safety and environmental procedures are implemented and complied with at all times. To fully participate in Performance Development Review process according to the responsibilities of the role. To practice and promote Equality and Diversity and Health and Safety Policies and to conduct oneself in a manner that is consistent with both SYP and SYFR s core values at all times. Complete any other tasks that are deemed within your area of competence

4 The role s performance will be assessed and measured by: The provision of a high level of Customer Service satisfaction. Compliance within both Organisations with all Statutory, Regulatory and Organisational policies. Achievement of benchmark indicators for facilities management for both Police and Fire Service, also maintaining / improving the position in industry league tables, including compliance with HMICFRS. Production of a five-year plan for Maintenance and Repair, which is locally delivered and supports operational needs. Successful implementation of Organisational Change. What is needed to be successful in this role: (Person Specification) Educated to degree, HND, HNC level or equivalent significant experience in a facilities management, property management or maintenance management related discipline. Membership of an accredited industry body, such as BIFM, CIBSE, RICS, or equivalent. Qualified IOSH Managing Safely. Project management experience to leading and implementing FM related change. Broad knowledge of facilities management delivery, including building services, soft services and catering. Knowledge of quality management systems and application in facilities management High level of computer literacy in Microsoft Office packages. Ability to produce and present professional reports to senior colleagues and external bodies as required. Ability to interpret plans specifications and diagrams/drawings. Thorough knowledge and understanding of the Construction Design & (CDM) Regulations 2015 and any further amendments. Strong experience and knowledge of FM contract management. Demonstrable experience of successfully managing FM services in the same or similar environments. Experience in producing and evaluating Risk Assessments & Method Statements (RAMS). Experience and knowledge of FM services procurement, and industry contract formats, including NEC, JCT, GC Works and/or CIOB. Experience with facilities management computerised management systems, including Computer Aided Facilities (CAFM) systems and/or Computerised Maintenance Systems (CMMS). Experience of leading and implementing service integration programmes, including shared services models in the same or similar environment. Strong leadership skills with evidence of effective leadership in a pressurised environment. Strong ability to communicate and influence at all levels of an organisation including executive / board level. Strong commercial acumen and financial skills. Commitment to Equal Opportunities.

5 Additional Information The scope of the role covers the whole SYP and SYFR facilities portfolio with the remit to achieve the efficient use of the SYP and SYFR buildings while achieving or improving on the industry norms for facilities management. National standards are set for facilities management services and SYP and SYFR aims to achieve continual success in the league tables. There are several national initiatives including one public estate that impact on a move to achieve better use of property, e.g. by collaborating with other services and authorities. Manager Sign Off: Date: