nbn Reconciliation Action Plan

Transcription

1 nbn Reconciliation Action Plan September 2016 September 2018

2 Message from our CEO, Bill Morrow nbn is creating the connectivity needed to close the digital divide for all Australians. Our ability to work closely and partner with our Aboriginal and Torres Strait Islander stakeholders will be vital if we are to achieve this. nbn is pleased to register our second Reconciliation Action Plan (RAP) with Reconciliation Australia. nbn s RAP ensures that as an organisation, in partnership with our Delivery Partners, we are living our company values and ensuring Aboriginal and Torres Strait Islander peoples have equal participation both in the rollout of the nbn network and access to nbn s technologies. Our vision for reconciliation is to connect communities across Australia where Aboriginal and Torres Strait Islander peoples share equal access in the benefits of the nbn network. We know that the work we do can enrich meaningful engagement, understanding and connection across and between Aboriginal and Torres Strait Islander communities and the wider Australian community. The development of our RAP builds on the initiatives and commitments made by our organisation and our Delivery Partners. We are committed to building a diverse and inclusive workplace and this means we must increase representation of Aboriginal and Torres Strait Islander employees. We are committed to providing greater employment opportunities for Aboriginal and Torres Strait Islander peoples in Australia s technology and infrastructure sectors in collaboration with our Delivery Partners. nbn s Aboriginal and Torres Strait Islander employees have been vital in developing our RAP. Their views and stories about what it means to be an Aboriginal and Torres Strait Islander employee at nbn are highly valued and incorporated into the RAP. We have also listened to Aboriginal and Torres Strait Islander representatives and organisations to formulate our plan for reconciliation over the next three years. We will continue to listen, seek and act on feedback from the Aboriginal and Torres Strait Islander community. Reconciliation is the responsibility of all nbn staff, from our internal workforce, to our external partners. We recognise that a key success factor for our RAP is great leadership and nbn is committed to placing focus on achieving our RAP actions. As our organisation progresses the rollout of the nbn network, we are looking forward to promoting and implementing the actions contained in our RAP. As the CEO of nbn, I strongly believe the nbn network will significantly contribute to ensuring that the technological divide between Aboriginal and Torres Strait Islanders and other Australians is closed. The nbn network is an essential investment in Australia s future, for all Australians. We are committed to promoting and contributing to equality, connectivity and inclusiveness now and into the future. Message from Reconciliation Australia s CEO, Justin Mohamed Reconciliation Australia congratulates nbn on their past successes and ongoing commitment to reconciliation as they implement their second Reconciliation Action Plan (RAP). nbn s Innovate RAP signifies their continued and accelerated commitment to understanding and embracing reconciliation within their organisation, and encouraging reconciliation and connectedness both nationwide and throughout their sphere of influence. nbn have a deep understanding of the importance of respect and recognition toward Aboriginal and Torres Strait Islander peoples, cultures, and histories. We see this respect incorporated into the core business of nbn, in actions that look to adopt cultural heritage management procedures that aim to protect sites of significance for Aboriginal and Torres Strait Islander peoples. These engagements, which seek to acknowledge and respect the cultural significance of key sites, are exemplary of how nbn drive reconciliation forward within their sphere of influence. Similarly, this RAP demonstrates a growing understanding of the importance of building and maintaining meaningful business relationships with community organisations and peak bodies. We see this extensively in nbn s core business and vision for reconciliation, as demonstrated by their emphasis on relationship building and commitment to connecting people nationwide. nbn strive to provide opportunities for both their Aboriginal and Torres Strait Islander and other staff to promote and celebrate reconciliation by participating in community events such as NAIDOC Week and National Reconciliation Week (NRW). This inclusive approach is exemplary of nbn s broader commitment to reconciliation, both within nbn and beyond. On behalf of Reconciliation Australia, I commend nbn on their Innovate RAP and look forward to following their reconciliation journey. Justin Mohamed Chief Executive Officer Reconciliation Australia Bill Morrow Chief Executive Officer nbn 1

3 Our vision for reconciliation Our vision for reconciliation is to see the work we do enhance two-way meaningful engagement, understanding and connection between Aboriginal and Torres Strait Islander communities and broader Australian society and communities. In many ways the values held by nbn reflect the values of reconciliation. We are visionary. We bring all Australians together behind a shared vision and purpose: to harness the potential of the future for everyone in Australia. nbn enables a connected community where Aboriginal and Torres Strait Islander peoples share equally in the benefits of the nbn network no matter where they live. 2

4 Our business The nbn network is Australia s new fixed phone and internet network. It s going to help connect Australia, and connect Australia to the world, through a fast, reliable landline phone and internet network. The nbn network will help bridge the digital divide and enable our digital economy, opening up opportunities for all Australians to learn, grow and develop personally and professionally. We believe there will be benefits as soon as people connect, and as the nation gets up to speed together, new opportunities will open up for everyone new markets will emerge and there will be more innovative services for us all. It s going to make doing the things you want a whole lot easier, no matter where you live. The nbn network will enable Australia s digital economy to flourish and help everyone benefit from the economic and social growth opportunities it can deliver. From uses in the home to e-health, video conferencing to electronic payment, the way we learn and entertain ourselves, the way we work and the way we manage our lives has transformed dramatically in recent years, putting massive strain on our existing infrastructure. The fast, reliable nbn network enables us all to take full advantage of opportunities to be more productive, more creative and more efficient, now and for many years to come. It sets us up to benefit from future opportunities and be better connected. Our team has implemented a number of key initiatives to raise awareness of the benefits of the nbn network across Australia and acknowledge Aboriginal and Torres Strait Islander peoples. nbn s Discovery Centre allows visitors to experience the nbn network first hand with various tools to showcase the capabilities of high-speed broadband. Discovery Centre presentations will now include Acknowledgments of Country. The Road Muster demonstration vehicles are mobile versions of the Discovery Centre. Decked out with TV screens, outdoor displays and a mock-up of nbn supplied equipment that would be installed in a home, it travels around Australia educating communities about the benefits of broadband. Construction has commenced on 2,000 nodes covering more than 400,000 premises. Through this RAP, these nodes will become canvases for Aboriginal art from local Aboriginal communities, contributing to the nbn Cabinet Art Program. 3

5 Our operating environment nbn is a wholly-owned Commonwealth company, a Government Business Enterprise (GBE), and is represented by two Shareholder Ministers; the Minister for Communications and the Minister of Finance. With approximately 5,000 employees nbn has headquarters operating from Sydney and Melbourne as well as offices in each capital city and additional deployment offices in regional areas. nbn s key objective is to ensure all Australians have access to very fast broadband as soon as possible, at affordable prices, and at least cost to taxpayers. To achieve this objective, nbn has been structured as a wholesale only access network available on equivalent terms to all access seekers. This is intended to level the playing field for Australian telecommunications and create real and vibrant competition within the industry. The primary role of nbn is to enable Australia s greater participation in the digital economy and help bridge the digital divide between young and old, city and country, and Australia and the rest of the world. The choice of delivery platform is outcomes-based, technology agnostic optimising for cost, speed of rollout and long term value. The Multi-Technology Mix (MTM) optimises for long term value and speed of rollout at the lowest cost to taxpayers. The network will reach Australians through fibre to the premises, basement and node, fixed wireless and satellites. Building, upgrading and maintaining Australia s broadband network requires a strong industry, with effective engagement from the nbn team. A multitude of players support design and construction, activations and assurance, IT and planning: Delivery Partners (DPs) engaged in new master contracts for design and construction, with simpler requirements, longer-term commitments and mechanisms to reward high performance with volume increases and new work areas market skills availability tested and impelled to ensure construction and telecommunication skills are available for nbn and DPs to hire required workforce predictability & reliability: 12 quarter Integrated Deployment Plan (IDP) creates increased certainty and predictability, enabling DPs to invest in growth and productivity. Construction of the nbn network and delivery of our services, including the management of land access, is shaped by the Telecommunication Act and the various Commonwealth and State legislation providing for the protection of Aboriginal and Torres Strait Islander cultural heritage. This legislation recognises Aboriginal peoples and Torres Strait Islander peoples as the primary guardians and knowledge holders of their respective cultural heritage. nbn s aim is to connect eight million homes and businesses by 2020 with a mix of access technologies that includes Fibre, HFC, Fibre to the Node, Fibre to the Basement, Satellite and Fixed Wireless. nbn will achieve this goal by leveraging strategic partnerships with our design, build and network management Delivery Partners. In keeping with the objectives of these pieces of legislation, nbn s cultural heritage management strategy and state-based toolkits ensure that culture heritage protection is integrated into the planning, construction and operational activities. Under this framework we reflect and operationalise the legislative recognition of Aboriginal peoples and Torres Strait Islander peoples as the primary guardians and knowledge holders of their respective cultural heritage; in accessing new or sensitive areas we work extensively with Traditional Owner groups and recognised parties. We acknowledge that without partnerships with our Aboriginal and/or Torres Strait Islander stakeholders nbn cannot create the connectivity that Australia needs to close the digital divide. We are also committed to fostering a culturally supportive workplace for our Aboriginal and Torres Strait Islander staff. We intend to capture data through actions in this RAP in order to have a baseline from which to increase employment and professional development opportunities for Aboriginal and Torres Strait Islander peoples. 4

6 Our Reconciliation Action Plan nbn places a strong value and emphasis on building an inclusive and diverse workplace that is reflective of the wider communities in which we operate; and culture where different perspectives, thinking and skills are valued throughout our employees, customer, supplier and stakeholder base. In addition, nbn recognises the unique history of Aboriginal and Torres Strait Islander peoples and the lasting connection to the lands and waters of this continent. nbn understands the importance of the reconciliation journey and through our Reconciliation Action Plan will use its position of influence within the community to bring greater understanding and change. We want to integrate the recognition and respect of Aboriginal and Torres Strait Islander peoples and cultures into the way we do business; and build and sustain relationships with Aboriginal and Torres Strait Islander peoples across Australia to ensure that the nbn network makes a positive contribution to their lives and communities. Importantly, we are also seeking to influence others, be influenced and to learn. Our inaugural RAP from 2013 to 2015 achieved a number of key deliverables. This includes establishing an advisory network of regionally based Aboriginal and Torres Strait Islander leaders to guide and support the implementation of our RAP; implementing operational protocols with Delivery Partners that seek to identify approval requirements and support and protect cultural heritage during construction; and developed cultural protocol guidelines that outline when and how Welcome to Country and Acknowledgement of Traditional Owners should occur within nbn. We have also implemented Cultural Heritage Procedures that respect and protect places and sites of significance for Aboriginal and Torres Strait Islander peoples. nbn has taken steps to ensure our Delivery Partners have in place a strategy for supporting, monitoring and tracking Aboriginal and Torres Strait Islander participation across the project. This includes implementing a process to measure Indigenous People Participation Plans (IPPPs) outcomes; and developing partnerships with Delivery Partners and Supply Nation to engage with Aboriginal and Torres Strait Islander businesses that can support the roll out of the nbn network. While we achieved a lot from 2013 to 2015, we recognise that there is more to do and have a greater appreciation of how nbn, through its unique and exciting position, can contribute more effectively to reconciliation. nbn has learnt that for a RAP to be effective we need strong leadership but it must be driven from a broad base across the business. In this regard nbn has successfully encouraged our Delivery Partners to join us in ensuring that the project creates opportunities for Aboriginal and Torres Strait Islander peoples across the country, through the use of participation management plans, which ensure that Delivery Partners meet their set targets for Aboriginal and Torres Strait Islander workforce participation to ensure that the delivery of the nbn network creates employment opportunities for Aboriginal and Torres Strait Islander peoples and Supply Nation members. nbn has also embedded our Indigenous Cultural Heritage Protocols into the way we work. This has ensured that there is strong communication and engagement with Aboriginal and Torres Strait Islander groups, and a partnership approach to protecting cultural heritage. Some of the challenges that nbn faced in implementing its first RAP were around how to implement RAP initiatives in business processes for a project that was scaling up at a rapid rate and moving across the landscape quickly. Our new RAP looks to build on the things that we have learnt, our challenges and our successes. 5

7 Implementation nbn s RAP working group has developed the RAP with input from senior leaders in the company. The RAP working group is made up of twelve nbn employees, including three Aboriginal and Torres Strait Islander members. The RAP working group includes nbn s Diversity and Inclusion Manager and Indigenous Lead and senior leads and managers from across a broad cross section of the business including Community Relations manager, Procurement manager, People and Culture manager, Land Access and Stakeholder manager, Customer Service manager, Customer Focused Design manager, Government Affairs manager, Brand, Service Activations and Assurance manager and Satellite manager. As RAP Sponsor our Chief Network Engineering Officer provides executive leadership and will report to the nbn Board of Directors on the plan. While the RAP working group will provide leadership across the business as the RAP is implemented, implementation of the RAP is the responsibility of all nbn staff and will be supported by our Delivery Partners and Partners. For each RAP deliverable the team that is accountable for the deliverable has been nominated. 6

8 Relationships nbn recognises the importance of building strong relationships between Aboriginal and Torres Strait Islander peoples and other Australians. A better connected community is at the core of our business objectives. As part of our business practices we will work in partnership with Aboriginal and Torres Strait Islander stakeholders to understand the specific needs and barriers to crossing the digital divide and take measures to ensure that the full benefits of being connected do not remain out of reach. We will seek to form meaningful and mutually beneficial partnerships with community based organisations that we can support to maximise the potential benefits from being connected and in return can support nbn to become a more culturally aware organisation. Action: RAP Working Group (RWG) actively monitors RAP development and implementation of actions, tracking progress and reporting RWG oversee the development, endorsement and launch of the RAP October 2016 Indigenous Lead, Establish Terms of Reference for the RWG for RAP Implementation. October 2016 Indigenous Lead, Review Terms of Reference for the RWG December 2016, 2017, 2018 Meet quarterly to monitor and report on RAP implementation Ensure Aboriginal and/or Torres Strait Islander peoples are represented on the RWG September, December, March, June 2016, 2017, 2018 December 2016, 2017, 2018 Indigenous Lead, Action: Raise internal and external awareness of our RAP to promote reconciliation across our business sector Ensure the nbn RAP is promoted throughout the business as a key document with executive support and commitment Develop and implement a RAP communication strategy for internal and external audiences Promote reconciliation and RAP activities through ongoing active engagement with all stakeholders Publish our RAP on our public website with supporting information about relationships, initiatives and progress of RAP goals October 2016 Chief Network Engineering Officer, as Executive Sponsor for the focus area of Indigenous under nbn s Diversity and Inclusion Program Senior Manager Brand Execution, Customer & Commercial RWG Coordinator Senior Manager Brand Execution, Customer & Commercial 7

9 Action: Celebrate and participate in National Reconciliation Week (NRW) by providing opportunities to build and maintain relationships between Aboriginal and Torres Strait Islander peoples and other Australians Organise at least one internal event for NRW each year in our Sydney and Melbourne offices Register nbn s NRW events via Reconciliation Australia s NRW website Distribute a communication to all employees recognising NRW RWG to participate in an external NRW event Support and participate in an external NRW event Focus: Support external NRW events in different locations using nbn s five Road Musters (mobile interactive demonstrations which showcase the capability of the nbn network through displays, high definition video screens, cameras and audio equipment) to link together celebrations in remote, rural, regional and city locations - representing the presence and importance of Aboriginal and Torres Strait Islander cultures and reconciliation across the landscape Create video or audio stories from Aboriginal and Torres Strait Islander peoples / organisations that share their reconciliation experiences or stories related to the nbn network Regional nbn offices to participate in external events to recognise and celebrate NRW in their local communities 27 May-3 June, 2017, May-3 June, 2017, May-3 June, 2017, May-3 June, 2017, 2018 RWG Coordinator Senior Manager, Community Affairs Senior Manager Brand Execution, Customer & Commercial Stakeholder Leads, Action: Develop and maintain mutually beneficial relationships with Aboriginal and Torres Strait Islander peoples, communities and organisations to support positive outcomes Develop a corporate policy to guide Aboriginal & Torres Strait Islander stakeholder engagement practices across nbn Review and maintain engagement plans / manuals to ensure inclusion and input from nbn s Aboriginal and Torres Strait Islander stakeholders Meet with local Aboriginal & Torres Strait Islander organisations to guide our engagement activities & the way we operate in Communities during construction and maintenance activities Partner with a First Australian organisation delivering programs in remote communities to assist them to achieve better outcomes This may include: Using our technical expertise to improve digital based tools and systems to more efficiently communicate and deliver programs across remote locations Volunteering help for on-ground activities through which nbn can build its cultural understanding and competency through a key partnership Develop / maintain relationships with Aboriginal and Torres Strait Islander service peak bodies and community organisations to: Understand the broadband needs and on-ground environment of Communities Raise awareness across end-user groups of the opportunities created by the nbn network Develop relationships with Aboriginal and Torres Strait Islander local community organisations to develop locally focused actions related to nbn s core business and vision for reconciliation July 2017 Indigenous Lead, Stakeholder Leads, Indigenous Lead, Senior Manager, Community Affairs Senior Customer Experience Designer, Customer Focused Design Stakeholder Leads, Action: Develop relationships with external entities to share knowledge and learnings around the needs of nbn s Aboriginal and Torres Strait Islander stakeholders Meet with at least two corporate entities to share knowledge, best practice and support reconciliation Meet with government agencies on a regular basis to understand and support government programs focused on improving life outcomes for Aboriginal people and Torres Strait Islander peoples July 2017 Indigenous Lead, General Manager Government Affairs 8

10 Respect nbn recognises and respects Aboriginal and Torres Strait Islander history, cultures and heritage in the way we operate. We understand that Aboriginal people and Torres Strait Islander peoples have a living connection to Country and that as the caretakers of their traditional lands have an important role as protectors and teachers. Action: Engage employees in cultural learning opportunities to increase understanding and appreciation of Aboriginal and Torres Strait Islander cultures, histories and achievements Develop and implement a contextualised cultural awareness training framework for all staff - which defines cultural capability and is tailored to the learning and development needs of employees in different departments of nbn Investigate opportunities to work with Traditional Owners to deliver contextualised cultural awareness sessions for nbn employees working in on-ground / contact roles Work with our Delivery Partners to ensure access to Cultural Awareness training Provide opportunities for all RWG members, RAP Champions, HR managers and other key leadership staff to participate in cultural learning February 2018 February 2018 February 2017 Indigenous Lead, Action: Engage employees in understanding the significance of Aboriginal and Torres Strait Islander cultural protocols, such as Welcome to Country and Acknowledgement of Country, to ensure there is a shared meaning Develop, implement and communicate guidelines for Welcome to Country, Acknowledgement of Country and other cultural protocols Including Acknowledgement of Country at the commencement of important internal and external meetings Including inviting a Traditional Owner to provide a Welcome to Country at the commencement of on-ground activities in new regions, occurring at least once a year Including a list of key Aboriginal and Torres Strait Islander contacts for organising Welcome to Country and maintaining relationships Organise and display an Acknowledgment of Country plaque in our main state based offices in Sydney, Melbourne, Brisbane, Adelaide, Perth and Hobart October 2016 October 2016 Indigenous Lead, RWG Coordinator 9

11 Action: Provide opportunities for Aboriginal and Torres Strait Islander staff to engage with their culture and communities by celebrating NAIDOC Week Review HR policies and procedures to ensure there are no barriers to staff participating in NAIDOC Week Provide opportunities for all Aboriginal and Torres Strait Islander staff to participate with their cultures and communities during NAIDOC Week Regional Offices will contact local NAIDOC Week Committee to discover and participate in events in our communities First week of July, 2017, 2018, 2019 July, 2017, 2018, 2019 First week of July, 2017, 2018, 2019 Senior Manager, Community Affairs Action: Recognise and respect Aboriginal and Torres Strait Islander Cultural Heritage Maintain strong and operationally integrated Cultural Heritage Management Procedures to respect and protect places and sites of significance for Aboriginal peoples and Torres Strait Islander peoples (annual review) Recognising Aboriginal people and Torres Strait Islander peoples as the primary guardians and keepers of their cultural heritage knowledge, engage with local Traditional Owners from representative organisations to incorporate a contextualised, faceto-face, cultural heritage awareness session as part of construction kick-off in new areas Facilitate introductions between our Delivery Partners and local Traditional Owners from representative organisations to ensure appropriate consultation is undertaken October 2016, 2017 October 2016 October 2016 Cultural Heritage Lead, Land Access & Statutory Approvals, Cultural Heritage Lead, Land Access & Statutory Approvals, Cultural Heritage Lead, Land Access & Statutory Approvals, Action: Investigate opportunities to recognise and celebrate Aboriginal and Torres Strait Islander cultures and histories externally Organise artwork from local Aboriginal communities to contribute to the nbn node box art program Review stock images to ensure Aboriginal and Torres Strait Islander peoples are represented on our website and in other communications Include an Acknowledgment of Country in the nbn Discovery Centre and Discovery 4WDs presentations Investigate the possibility of collaborating with Aboriginal and Torres Strait Islander stakeholders to develop a First Australian element to nbn Discovery Centre and Discovery 4WDs fixed displays March 2017 March 2017 March 2017 March 2017 Senior Manager, Community Affairs Senior Manager Brand Execution, Customer & Commercial Senior Manager, Community Affairs Senior Manager, Community Affairs 10

12 Opportunities nbn is committed to creating opportunities that help build the capacity of Aboriginal peoples and Torres Strait Islander peoples and their communities. We will seek ways to ensure Aboriginal peoples and Torres Strait Islander peoples and their communities have access to products and solutions that meet their needs and that there is a high level of awareness of the opportunities and benefits created by nbn. We understand that the investment in the nbn network has created a significant opportunity to create employment and training opportunities for Aboriginal and Torres Strait Islander peoples to have careers in the telecommunications sector. Similarly, we will use the investment in building and maintaining the nbn network to leverage business opportunities for First Australian Suppliers. Action: Implement strategies and initiatives to improve and increase Aboriginal and Torres Strait Islander employment outcomes within our workplace Implement processes, procedures, and support initiatives working towards achieving employment targets across the direct nbn organisation, along with positively impacting partner organisations and their external workforce by FY18 2-3% internal (direct) workforce 4-5% external (indirect) workforce Develop and implement an Aboriginal and Torres Strait Islander recruitment and retention strategy, which will include: Advertise suitable vacancies in Aboriginal and Torres Strait Islander channels Present all vacancies through mainstream channels in a way that will encourage Aboriginal and Torres Strait Islander applications Review HR and recruitment procedures and policies to ensure there are no barriers to Aboriginal and Torres Strait Islander employees and future applicants participating in our workplace Engage with existing Aboriginal and Torres Strait Islander staff to consult on employment strategies, including professional development Collect information on our current Aboriginal and Torres Strait Islander staff to inform career development opportunities Utilise external workforce partners who complement and support our Aboriginal and Torres Strait Islander recruitment strategy March 2017 April 2017 June 2017 Action: Encourage Delivery Partners to improve Aboriginal and Torres Strait Islander employment outcomes. Develop and implement strategies which support our Delivery Partners in creating employment opportunities with positive long term outcomes for Aboriginal and Torres Strait Islander groups, including: Delivery Partner Participation Management Plans Partnerships with specialist organisations with deep community connections to provide support to employers and job ready candidates i.e. VTEC networks Financial support initiatives i.e. scholarships and training funding Structured learning programs and ongoing professional development Peer networks and Communities of Practice July 2016, December 2016 Indigenous Lead, 11

13 Action: Implement strategies and initiatives to incorporate Aboriginal and Torres Strait Islander supplier diversity within our organisation Develop a target to guide procurement activities from First Australian Suppliers July 2017 Senior Manager Procurement Governance Maintain nbn s relationship and membership with Supply Nation July 2017 Senior Manager Procurement Governance Develop and pilot an Aboriginal and Torres Strait Islander July 2017 procurement strategy to deliver against the First Australian Supplier procurement target. Develop and communicate a list of Aboriginal and Torres Strait Islander businesses that can be used to procure goods and services Include a category in the annual nbn Supplier Awards to recognise the Delivery Partner that has made an outstanding contribution to incorporating Aboriginal and Torres Strait Islander suppliers into the project s supply chain Develop and implement strategies with our Delivery Partners to create opportunities for Aboriginal and Torres Strait Islander Suppliers, including: Delivery Partner Participation Management Plans Partnerships with specialist organisations to provide coordinated support for identifying Aboriginal and Torres Strait Islander businesses July 2017 Senior Manager Procurement Governance Indigenous Lead, Action: Investigate opportunities to support people and organisations in Aboriginal and Torres Strait Islander communities to bridge the digital divide Develop processes to engage and understand product needs or technical barriers and constraints to the adoption of nbn network services in regional and remote Aboriginal and Torres Strait Islander communities Provide insights, opportunities and customer requirements on end user needs, expectations, pain points and barriers so that nbn can offer suitable product solutions to its Retail Service Providers (RSPs) Meet with stakeholder groups and community representative organisations to understand the broadband needs of communities in nbn s Sky Muster satellite service footprint (with a focus on remote communities) Meet with stakeholder groups to understand the location and needs of Public Interest Premises (PIPs) in communities in nbn s Sky Muster satellite service footprint (with a focus on remote communities) Identify and prioritise Aboriginal and Torres Strait Islander Community Public Interest Premises for access to and support with nbn Sky Muster satellite service Key focus areas include: Community focused products and technologies (e.g. Hot spots in Community) Application of the fair use policy to provide more usage per community Specialised support for the rollout of Remote Community Telecommunication initiatives through our Retail Service Providers Maximising benefits through supporting the creation of skills and businesses July 2017 Senior Designer Customer Experience, Product Management Product Manager, Managed Services, Satellite Product Manager, Managed Services, Satellite Action: Investigate opportunities to drive activations in Aboriginal and Torres Strait Islander communities to bridge the digital divide Engage directly with Aboriginal and Torres Strait Islander Communities to demonstrate opportunities and benefits afforded by the nbn network, including: visit eight Aboriginal and Torres Strait Islander communities annually with an nbn network Roadshow Senior Managers, Community Affairs 12

14 Tracking progress and reporting Action Report RAP achievements, challenges and learnings to Reconciliation Australia Required: 30 September, annually Complete and submit the RAP Impact Measurement Questionnaire to Reconciliation Australia annually Investigate participating in the RAP Barometer June 2018 RWG Coordinator Report RAP achievements, challenges and learnings internally and externally Publically report our RAP achievements, challenges and learnings RWG Coordinator Review, refresh and update RAP In partnership with Reconciliation Australia develop a new RAP based on learnings, challenges and achievements Send new draft RAP to Reconciliation Australia for formal feedback and endorsement January 2018 February 2018 RWG Coordinator Contact Details: Matt Armstrong Indigenous Lead, Land Access and Stakeholder mattarmstrong@nbnco.com.au Anne Marie Holubinskyj Diversity Inclusion and Culture, Capability and Organisational amholubinskyj@nbnco.com.au 2016 nbn co ltd. nbn, bring it on, Sky Muster, and the Aurora device are trademarks of nbn co ltd ABN

15 Artwork story This bespoke artwork design was created for nbn to symbolise the connection of community, where Aboriginal and Torres Strait Islander peoples share equal access in the benefits of the nbn network which in turn, increases opportunities for Aboriginal and Torres Strait Islander peoples in the areas of education, business and the enhancement of lifestyles. The opalescent circular forms visually represent the lights turning on within the communities. The blue colourway represents nbn s commitment to building an inclusive and diverse workplace that is reflective of the wider communities and the yellow and ochre hues represent optimism for the future. This original artwork design was created by Marcus Lee, a proud Aboriginal descendant of the Karajarri people.

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