创优体系 线网建设概况 企业管理 优化管理体系, 指导企业稳步前行 ENTERPRISE MANAGEMENT OVERVIEW OF NETWORK CONSTRUCTION INNOVATIVE AND OPTIMIZED SYSTEMS 树典范, 深化改革, 从各方面为企业发展提供可靠依据

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1 线网建设概况 创优体系 OVERVIEW OF INNOVATIVE AND OPTIMIZED SYSTEMS 优化管理体系, 指导企业稳步前行 树典范, 深化改革, 从各方面为企业发展提供可靠依据 OPTIMIZE SYSTEMS TO GUIDE STEADY BUSINESS PROGRESS Set up models and deepen reforms to provide reliable basis for corporate development

2 党建工作 PARTY BUILDING 2016 年, 广州地铁扎实推进党建思想政治工作, 取得突出成绩 明确把党建规划纳入企业战略规划 把党建机制纳入企业章程 推进董事会 监事会和经营班子成员的配备, 出台 中层管理人员培养选拔五年战略规划, 对 101 名中层干部开展人事档案专项审核, 组织 94 名中层管理人员进行个人事项报告 全年组织党委会 31 次 中心组学习 16 次 政工例会 7 次, 确保干部职工的思想和干劲凝聚到 保开通 保安全 强服务 增效益 上来 落实全面从严治党, 开展 四讲四有 学习研讨 414 场次, 讲党课 205 场 举办党史大讲堂, 千名党员共同聆听党史, 创建 12 个基层党建实践基地 打造广州首个 党史主题站, 被纳入广州市庆祝建党 95 周年系列群众性活动 抓导向, 选树先进典型 坚持 正确舆论导向 正面典型宣传, 为企业改革发展营造良好氛围 深入开展 诚信友善 岗位出彩 主题教育活动, 举办 8 期道德讲堂 运用 广州地铁 善行义举榜 内部网等载体选树宣传 爱心服务团队 广州南站 全国爱岗敬业驾驶员楷模 邝文添 全国青年岗位能手 李天明 广州市企业最美员工 温晓虎等一批先进集体和个人 In 2016, GMG solidly advanced the ideological and political work of Party building, and made outstanding achievements. Party building planning was incorporated into business strategy planning, and Party building mechanism into the Articles of Association. The Board of Directors, the Board of Supervisors and leadership team were set up; the Five-year Strategic Plan of Middle Management Training and Selection was released; review on the personal files of 101 middle-level cadres was conducted and 94 middle management members made a report on personal matters. In 2016, 31 Party Committee conferences, 16 central group study meetings and 7 regular meetings of political work were organized to urge the cadres and staff members to focus on opening assurance, safety assurance, service strengthening and efficiency improvement. The Party discipline was comprehensively strengthened by organizing 414 learningfocused discussions of Four Principles and Four Requirements and 205 Party lectures. About 1,000 Party members attended Party s History Lecture to listen to the history of CPC. Twelve grassroots Party building practice bases were established.guangzhou s first Party s History Themed Station was considered one of Guangzhou s mass activities in celebration of the 95 th anniversary of the founding of CPC. Guidance was stressed, and advanced models established. Correct public opinion guidance and positive model publicity was practiced to create a favorable environment for corporate reform and development. Integrity and kindness, remarkable performance on post themed educational activities were launched, and 8 moral lectures organized. The Guangzhou Metro magazine, List of Acts of Kindness, intranet and other carriers were used to make advanced collectives and individuals known, including Guangzhou South Railway Station Caring Service Team, Kuang Wentian National Devoted Driver Model, Li Tianming National Expert in Youth Post, and Wen Xiaohu Most Beautiful Employee of Guangzhou Enterprises. 深化变革 DEEPENING REFORM 2016 年, 广州地铁处于大规模建设 大线网运营 大规模经营的关键战略期时期, 在完成集团公司化改制, 实现集团集中办公后, 如何因应内外部环境变化及业务发展要求, 进一步理顺组织关系, 从而提高公司的运作效率, 成为集团亟需解决的问题 在外部咨询公司的协助下, 集团系统开展深化变革研究工作, 从公司治理 业务模式 管控授权 组织架构 体制机制等各方面对集团进行全方位诊断扫描, 以期理顺 生产关系, 进一步解放 发展 生产力 结合对标分析及业务深度研判, 在顶层设计上, 提出在集团层面围绕政治保障 战略管理 业务指导 资源配置 风险监控等五大职能定位, 明晰集团核心职能作用 ; 以客户需求为导向, 优化业务运作模式, 整合共性资源与服务职能, 构建共享服务中心, 减轻基层负担 ; 同时匹配相应的组织架构及管控机制, 明晰责权清单, 优化流程制度, 形成体系化深化变革整体方案, 最终实现提升集团业务运作效率的目标 In 2016, GMG was at a key strategic period of massive construction, great network operation and scale operation. How to further streamline the organizational relations in response to changes of internal and external environment and requirements of business development and thus improve operating efficiency after corporation reformation and centralized office operation has become an issue to be addressed. With the help of an external consulting company, GMG systematically unfolded researches on how to deepen reform. A review on corporate governance, business model, control and authorization, organizational structure and mechanism was conducted to rationalize the production relations and further emancipate and develop the productive forces. In combination of benchmarking and in-depth business research, it s proposed that five functional centers of political assurance, strategic management, business guidance, resource allocation and risk monitoring be established in terms of top-down design to define the core functions of GMG. A shared service center oriented towards customer demands was formed to optimize business operation models, integrate common resources and service functions and alleviate the burden of grassroots; the rights and obligations were defined, regulations optimized and overall systematic reform deepening plan worked out in line with corresponding organizational structure and control mechanism to ultimately realize the goal of improving business operational efficiency. 庆祝建党 95 周年歌咏比赛 Singing Competition in Celebration of the 95th Anniversary of the Founding of CPC 广州地铁集团深化变革项目启动会 GMG Reform Deepening Project Kick-off Meeting 83 84

3 人力资源管理 HUMAN RESOURCE 全年实现员工招录近 New Employees Recruited in 2016 人 1,7 3 9 Person 岗位调整 ( 含晋升 轮换 ) 超过 Post Adjustment (Including Promotion and Rotation) 3,000 人次 Person 2016 年, 广州地铁持续加强人力资源管理对公司经营和业务发展的支撑 年内实现人员招录 1,739 人, 调配人员计 3,000 余人次, 支持新线开通 ; 完成两批次共 19 人的人员统筹共享, 支援新线建设 ; 匹配业务模式转型持续推动运营服务 行政后勤等用工方式优化, 促进员工队伍精简高效 ; 持续开展专业类核心人才梯队建设, 形成核心人才库 57 人, 保障核心人才供给 ; 针对管理类后备人才推出专项培养方案, 提升管理人员的综合素质 ; 匹配集团深化变革提出 广州地铁人力资源管理模式优化建议方案和实施计划, 推进员工服务共享中心和实训基地建设, 支撑公司变革 ; 进一步深化健全工资总额分配激励机制, 大力改进员工绩效管理方法和工具, 不断强化业绩氛围 广州地铁持续秉承 以人为本 的人力资源理念, 为员工创造良好的工作氛围 年内, 多形式宣贯企业文化, 推动员工工作体验改进, 广泛开展员工座谈, 进一步畅通和丰富员工需求沟通渠道, 改善组织氛围 ; 根据公司发展要求明确员工行为准则, 增强文化导向作用 ; 继续开展多种形式的培训培养活动, 为员工提供各类丰富的学习资源, 实现人均培训学时约 小时, 近 位管理人员走上讲台, 加强经验传承, 不断提升员工队伍能力素质 ; 深入推进学习平台建设与与员工自助服务功能建设, 为员工提供更便捷智能的培训与服务 人均学时约 Per capita hours approximately 小时 Hour In 2016, GMG continued to strengthen the support of human resource management to corporate operation and business development. A total of 1,739 employees were recruited and about 3,000 person-times transferred to support new line opening; 19 employees were shared in two batches to help new line construction; continuous efforts were made to advance the employment optimization of operational service and administrative support in line with business model transformation, so as to promote the streamlining and efficiency of the employee team; specialized core talent teams were built to develop a core talent bank of 57 persons and guarantee the supply of core talents; specialized training plans were launched for management reserve talents to enhance the overall quality of management personnel; the Proposal and Implementation Plan of Human Source Management Model Optimization of GMG was put forward to advance the construction of Employee Service Sharing Center and Training Base and support corporate reform; the gross pay distribution incentivizing mechanism was further improved to greatly enhance the employee performance management methods and tools and better the performance atmosphere. Putting people first, GMG has created a favorable working atmosphere for employees. In 2016, multiple forms were adopted to publicize and implement corporate culture, and advance the working experience improvement of employees; employee seminars were extensively held to further provide unblocked and diversified employee demand communication channels and improve the organizational environment; the employee code of conduct was defined as required by corporate development to give better cultural guidance; training activities in various forms were further conducted to offer employees a wide range of learning resources; the per capita training hours reached hours and about 800 management members gave lectures to pass on experience and continuously improve the competence of the employee team; the construction of learning platforms and employee self-service channels was further boosted to provide employees with convenient and smart trainings and services. 员工总数及其职能构成 Total Number of the Employees and Their Functional Divisions 员工总数 Total Number of Employees 其中 Wherein 员工年龄构成 Age Structure of the Employees 年龄段 Age Group Under 年 2, 年限 Length Less than 1 Year 2016 年 25 岁以下不满 1 年 4, % 1, % 岁 (1-5) 年 1 4, % 7, % Aged Aged 人数 Persons 占比 Ratio 公司服务年限构成 Length of Service 1-5 Years 岁 (5-10) 年 3, % 8, % 5-10 Years 46 岁以上 10 年以上 % 6, % 46 and Above More Than 10 Years 人数 Persons 2 3,6 7 8 地铁运营 1, ,858 Metro Operation 工程建设 Engineering Construction 资源开发 Resource Development 子公司经营 1, ,9 3 9 Subsidiary Operation 管理及服务 2, ,000 Management and Services 单位 : 人 Unit: Persons 占比 Ratio 广州地铁校园招聘会现场 On-campus Recruitment of GMG 85 86

4 融资管理 FINANCING 2016 年, 广州地铁持续开创拓宽多元化融资渠道 降低 融资成本, 全面确保地铁建设 多元化经营及政府性债务化解任务的完成 公司融资渠道进一步拓宽, 年内首次发行可续期公司债券 70 亿元, 停车场专项债券 40 亿元 继 2015 年首次成功获得国开行中央贴息专项投资基金 28.5 亿元后, 年内继续获得国开基金 亿元, 融资成本低至 1.2% 充分利用境外投融资渠道, 年内成功增发 2 亿美元境外中期票据, 同时抓住政策窗口, 首次实施境外直接贷款, 通过多家境外银行取得贷款共计 亿元, 实现境外资金的直接回流 在做好融资渠道开拓的同时, 广州地铁高度重视融资成本控制, 年内融资综合成本控制在同期同档次贷款基准利率下浮 27% 以下, 并积极把握市场机会及政府置换债券发行的政策窗口, 使用低成本资金提前置换高成本存量债务, 降低债务成本, 节约年度财务利息 亿元 广州地铁的融资管理工作获得各界认可, 年内获得中国债券市场优秀企业债企业发行人及创新专项企业债发行人两项荣誉 融资渠道情况 Financing Channels 土地储备收益 Land Reserve Revenue 4.04 亿元 轨道交通项目偿债资金 Debt Repayment Fund for Rail Transit Projects 0.60 亿元 停车场专项债券 Parking Lot Bond 亿元 In 2016, GMG continued to explore and expand diversified financing channels and reduce financing costs to fully guarantee metro construction, diversified operation and government debt resolving. GMG issued 7 billion yuan of renewable corporate bonds for the first time, and parking lot bonds of 4 billion yuan. After the grant of 2.85 billion yuan of specialized investment fund with state interest subsidy by China Development Bank, GMG further gained billion yuan of fund from China Development Bank at an interest rate of 1.2%. Overseas investment and financing channels were fully used to additionally issue 200 million US dollars of medium term notes. Meanwhile, overseas direct loans were obtained for the first time. A total of 3.98 billion yuan of loans was obtained from several overseas banks to realize the direct inflow of overseas funds. While expanding the financing channels, GMG attached great importance to financing cost control. In 2016, the interest rate of financing was reduced by 27% from the benchmark interest rate of the same period in respect of the same grade of loans. Market opportunities and favorable policies of government replacement bond issue were fully used to replace high-cost existing debts with low-cost capital. The cost of debt was reduced and 309 million yuan of interest was saved throughout the year. Widely recognized for its financing management, GMG was honored as China Excellent Corporate Issuer of Corporate Bonds, and Issuer of Innovation Corporate Bonds. 物业开发资金回笼 Property Development Fund Inflow 亿元中期票据 Middle Term Note(MTN) 亿元 风险管理 RISK 2016 年, 广州地铁全面落实风险责任, 完善风险评估方法, 开展 业务单元 + 集团总部 的两层评估, 编制 广州地铁集团 2016 年度全面风险评估报告, 全面更新集团公司风险数据, 新增风险事件 87 条, 修正风险事件描述 103 条 风险管理 进专业, 进业务, 与日常经营管理工作充分融合 广州地铁结合已有组织架构和管理体系, 完善安全 公关 廉政 法律 财务等七类专业风险管理子体系, 将风险识别 风险评估 风险应对和监督改进的功能, 嵌入日常工作, 促进风险管控与业务管理融合 各专业部门牵头, 建立子体系风险清单 ; 安全 公关 廉政等子体系定期评估风险现状, 严控重大风险, 建立风险预警体系, 完善风险分级管理及处置机制 促进风险管理落地, 制定重大风险管理完善计划, 实施风险专项治理项目, 以规章制度为抓手, 对安全管理 合同管理 设计变更 房地产开发等业务规章的执行情况进行检查, 消除管理空白, 完善管控措施, 促进相关业务之间的匹配性 In 2016, GMG fully rolled out the risk responsibility system,improved the risk assessment methods and unfolded business unit+ Headquarters assessments. The GMG Comprehensive Risk Assessment Report 2016 was prepared, and risk data of GMG all updated. Within the year 87 new risk events were identified and description of 103 risk events revised. Risk management was implemented in specialty and business levels to fully integrate with day-to-day operations management. In line with existing organizational structure and management system, risk management subsystems in respect of seven specialties, including safety, public relations, clean government, law and finance, were improved; risk identification, risk assessment, risk response and supervision and improvement was incorporated in daily work to boost the integration of risk control and business management. The departments took the lead and established the subsystem risk list; regular assessments were conducted on the safety, public relations and clean government subsystems to keep major risks under control, establish risk warning system and improve risk classification management and response mechanism. To better implement risk management, major risk management improvement plan was prepared to launch specialized risk management programs. The implementation of business regulations in respect of safety management, contract management, design change and real estate development was reviewed to eliminate management loopholes, improve management measures and enhance the compatibility with related business. 区财政 District Finance 亿元 市财政 Municipal Finance 亿元 国开基金 CDB Development Fund 亿元 银行贷款 Bank Loan 亿元 2016 年筹集资 ( 亿元 ) Funding by 2016 (RMB Hundred Million) 境外债券 Foreign Bonds 政府置换债券 Government Exchange Bonds 亿元可续期公司债券 Sustainable Corporate Bonds 亿元超短期融资券 Short Term Paper (SCP) 亿元 风险管理相关工作成果 Risk Management Related Work Results 亿元 87 88

5 纪检监察与内部审计 DISCIPLINE INSPECTION AND INTERNAL AUDIT 内审文化宣传年系列活动现场 Internal Audit Culture Promotion Year Activity 2016 年, 广州地铁继续发挥纪检 监察 审计 监事办 四 位一体 的优势, 整合监督资源, 完善联合监督机制, 围绕维护纪律 推动规范管理 促进保值增值的目标, 不断加大监督检查力度, 服务 保障核心业务科学健康发展 健全落实 两个责任 长效机制, 修订党风廉政建设考核制度, 印发约谈一把手管理制度, 强化 四种形态 的运用, 层层压实责任 加强两部党内法规的学习, 强化党纪政纪法纪教育 ; 加强廉洁文化建设, 参加广州市好家风故事大赛并荣获三等奖 围绕廉洁风险防控主线, 深化效能监察, 推进 三重一大 决策管理电子监察覆盖下属事业部 ( 中心 ) 和投资企业 规范信访调查, 加大纪律审查力度, 强化监督执纪 坚持以 风险 + 价值 为导向, 对经营管理 工程建设和房地产等高价值业务和高风险环节开展绩效评价及管理审计 举办内审文化宣传年活动, 提高各业务领域关键岗位人员风险防范意识 加强监事办规范化建设, 提升投资企业专职监事履职水平 配合市国资委外派财务总监开展专项监督检查, 监督权力规范运行 推进监督联席会议 联合专项检查, 完善联合监督机制 In 2016, GMG continued to play to the strengths of Discipline Inspection, Supervision, Audit and Supervisors Office, integrated supervision resources and improved joint supervision mechanism. Centering on the goals of discipline maintenance, standard management promotion, value preservation and appreciation acceleration, inspection and supervision efforts were continuously made to guarantee the scientific and sound development of core business. The two responsibilities long-acting mechanism was improved and implemented, Party building and clean government building assessment regulations amended. Top leadership regulations were printed out and discussed, and the application of four forms promoted to implement the responsibility mechanism. More efforts were made to study the two Party regulations, so as to strengthen Party, political and legal discipline education; clean government culture building was strengthened and the third prize at Guangzhou Good Family Tradition Story Competition was won. On the basis of corruption risk prevention and control, efficiency supervision was strengthened, and three important and one big decision-making e-supervision was implemented in subordinate business divisions (centers) and investment companies. Complaint investigation was standardized, and disciplinary investigation strengthened to better supervise discipline implementation. Guided by the idea of risk + value in internal audit, GMG conducted performance evaluation and management review on the high value and high risk fields of operations management, engineering construction and real estate development. Internal Audit Culture Promotion Year activities were organized to enhance the risk prevention awareness of key position holders in respective of all lines of business. Standard building of Supervisors Office was strengthened, and performance level of full-time supervisors of investment companies enhanced. Special supervision checks were conducted in coordination with GMG Financial Supervisor assigned by Guangzhou SASAC, and supervisory powers normatively exercised. The joint supervision meetings and special joint checks were advanced to improve the joint supervision mechanism. 厂务公开与工会工作 DEMOCRACY AND LABOR UNION 2016 年, 广州地铁集团工会以建造职工和企业 双满意 职工之家为目标, 全力发挥工会作用, 服务职工 服务企业, 取得了良好工作成效 5 月召开了集团公司第四届八次职工代表大会, 选举产生了广州地铁集团有限公司职工董事 职工监事人选 11 月召开第四届九次职工代表大会审议通过了 广州地铁集团有限公司人力资源招聘调配管理办法 及 广州地铁集团有限公司职工济难基金管理办法, 听取了 关于集团公司 2016 年领导班子建设和党风廉政建设情况的报告 集团公司 2016 年安全生产情况报告 集团公司 2015 年全面预算执行情况和 2017 年全面预算编制原则报告 集团公司企业年金方案实施及年金基金运作情况报告 和 2016 年集团公司职工济难基金收支情况报告, 使决策更公开透明, 切实保障了职工知情权 参与权 全年多次组织职工代表审议推荐全国 省市级荣誉的候选人 ( 单位 ) 名单, 以及组织职工代表进行高温作业安全检查 新线开通前巡视等, 发挥了职工代表的监督作用 全面开展劳动竞赛, 全年共组织开展各类职业技能竞赛 技术比武共 900 多项, 其中省级 7 项 市级 23 项 集团公司级 36 项, 参加职工约 8.5 万人次 广泛开展有益员工身心健康的文体活动, 并在省市的比赛中获得好成绩 其中市职工乒乓球团体联赛获丙组冠军 市工会系统羽毛球赛获团体亚军, 市女职工健美操比赛获三等奖, 市国资系统的汽排球赛获第二名 羽毛球赛获第三名 员工运动会展身姿 Employees at the Sports Meet In 2016, GMG Labor Union gave play to its role of servicing employees and company, so as to realize the goal of building an Employees and Company Satisfied Family. Great results were achieved. In May 2016, the 8 th Plenary Session of the 4 th Workers Congress was held, and Worker Directors and Worker Supervisors of GMG were elected. In November, the GMG Management Methods of HR Recruitment and Assignment, and the GMG Management Methods of Employee Assistance Fund were reviewed and approved at the 9 th Plenary Session of the 4 th Workers Congress. At the meeting, the Report on GMG Leadership Building and Clean Government Building 2016, the Report on GMG Safety Production 2016, the Report on GMG Overall Budget Control 2015 and Preparing Principles of Overall Budget 2017, the Report of GMG Enterprise Annuity Plan Implementation and Annuity Fund Operation, and the Report on Income and Expenditure of GMG Employee Assistance Fund 2016 were made for more open and transparent decision-making, and better guarantee of employees right to know and participation right. Staff representatives were organized to deliberate the list of candidates for national, provincial and municipal honors, and conduct high-temperature working safety checks and new line pre-opening inspections to play their role of supervision. In 2016, GMG Labor Union organized about 900 vocational skill and technological competitions, including 7 provincial competitions, 23 municipal competitions and 36 Headquarters competitions. About 85,000 person-times of employees joined these competitions. Cultural and sports events food for the physical and mental health of employees were extensively organized, and great results made in provincial and municipal competitions. Among the honorable titles were Champion of Team C of Municipal Worker Ping Pong Group Competition, the runner-up in the group category of Municipal Trade Union System Badminton Competition, the third prize of Municipal Women Worker Aerobics Competition, the second place of Guangzhou SASAC System Volleyball Competition and the third place of Guangzhou SASAC System Badminton Competition