Service Inventory. Prepared by: Ryan Gray. Strategy Management Branch

Transcription

1 Inventory Prepared by: Ryan Gray Strategy Management Branch

2 Table of Contents Direct Public s... 5 By-Law Administration Culture & Community Development Customer Care Fire Parks & Open Space Management Parking Roadway Management Sports & Recreation Stormwater Management Solid Waste Management Transit Urban Planning Water Wastewater Governance & Political Support s... 9 City Council Management Corporate Management s... 9 Assessment & Taxation Buildings, Property & Land Communications Finance Information & Data Management Legal Support Management Support Urban Planning Corporate Support s Buildings, Property & Land Finance Human Resources Information & Data Management IT Management Legal Support

3 Version Control Date: Changes: Made by: Sep 2016 Original document Ryan Gray, Strategy & Performance Feb 2017 Updated document to reflect stronger alignment with MBN Canada costing methodology. Ryan Gray, Strategy & Performance Arranged inventory according to service categories Restructured some service/sub-services to reflect costing ability Added how to understand

4 Methodology for defining services/sub-services 1. Citizen hat s/sub-services must be at a high enough level as to be meaningful and/or relatable to the public 2. Consistent definitions s/sub-services are defined by having a single identifiable, relevant, output 3. Exhaustive The inventory must capture all that we do 4. Integrate MBN Canada The inventory must reconcile other public reporting in a way that doesn t create confusion How to understand service categories The fundamental goal of organizing what we do into unique outputs is to identify the cost of service and cost of service per unit of output. To do this we must we must allocate internal services to public facing services to understand the full cost of service. It is possible to simply create a percentage estimate of corporate overhead and then apply this percentage to the direct public services. However, as work to achieve more accurate allocation is being done for MBN Canada, so too will work be done to achieve similar results for our Inventory. Those services within the service category called Corporate Support s will be allocated to the other service groups according to how those other services consume Corporate Support s. Ideally, this will be done using an identified driver and if driver data is unavailable or in development, a percentage likely based on time devoted to each sub-service will be used.

5 Direct Public s By-law Administration Ensuring compliance with by-laws and ordnances By-law Enforcement Ensuring compliance with by-laws and ordnances By-laws enforced Licensing Provision of animal, residential business and taxi licenses License applications processed Culture & Community Development Support of culture & community development Grants Management Provision of grants related to culture, community development, sport and recreation activities Grants delivered Community & Cultural Centers Operation of community centers Community centers operated Community Capacity Building Working with community partners to facilitate community development Outreach conducted Customer Care Central point of contact for customer inquiries and assistance Regina Central point of contact for customer inquiries and assistance Integrated service accessed Fire Delivery of emergency response and public safety programs Fire Suppression Mitigation of life and property threatening incidents Fire or rescue incident mitigated Fire Safety Education Provision of education and training in fire prevention and fire safety Fire safety education provided Emergency Planning Planning for and implementing business continuity plans and disaster recovery plans Emergency plan endorsed

6 Parks & Open Space Management Provision of public park space Pest Control Control of unwanted insects and pests Pests controlled Cemeteries Operation and maintenance of City-owned cemeteries Cemeteries operated and maintained Outdoor Space Management Overall operation and maintenance of parks and open space Park spaces operated and maintained Parking Provision of public parking spaces Parking Management Provision of public parking spaces Parking stays Roadway Management Overall provision of roadways, alleys, sidewalks and bridges Roadways Infrastructure Construction and maintenance of roadways related infrastructure Lane kilometres of roadways network constructed and maintained Traffic and Safety Management Planning, control and coordination of traffic flow Vehicle flow Seasonal Road Maintenance Provision of spring/summer roadways sweeps and winter snow and ice control Lane kilometre of road cleared

7 Sports & Recreation Provision of sports & recreation options Pools & Indoor Recreation Facilities Provision of pools and indoor recreation facilities Pools and indoor facilities operated and maintained Outdoor Sports & Recreation Provision of outdoor sports and recreation Outdoor sport & Recreation provided Golf Courses Provision of golf courses Golf courses operated and maintained Stormwater Management Removal of storm water from roads and properties Stormwater Infrastructure Construction and maintenance of stormwater infrastructure Stormwater infrastructure constructed and maintained Solid Waste Management Provision of solid waste disposal and waste diversion Solid Waste Collection Collection of household waste Waste collected Solid Waste Diversion Collection of diverted (recyclable) material Diverted material collected Landfill Central disposal centre/drop-off for all non-diverted solid waste Waste accepted at landfill Transit Provision of public transportation system Conventional Transit Operation of a scheduled transit route Transit trip provided Para-Transit Operation of a door-to-door fully accessible public transit Transit trip provided Chartered Transit Operation of chartered transit Transit trip provided

8 Urban Planning Planning the built and natural environments of the city Development Approvals Processing and management of development applications under Regina Zoning and Subdivision bylaws as well as Regina s Official Community Plan Development application processed and permits issued as required Building Approvals Processing and managing building applications for construction, renovation and demolition projects and performing related inspections in accordance with the National Building Code of Canada under the Uniform Building and Accessibility Standards Act Building application processed and permits issued as required Development Incentives Provision of development incentives Development incentives administered Water Provision of treated drinking water Water Distribution Network Construction and maintenance of water distribution infrastructure Water infrastructure constructed and maintained Water Supply Supply and storage of water that enters the water distribution system Water purchased Wastewater Infrastructure system for removal and treatment of wastewater Wastewater Collection Infrastructure Construction and maintenance of the wastewater collection infrastructure network Wastewater infrastructure constructed and maintained Wastewater Treatment Treatment of wastewater (as per regulatory requirements) before exiting the infrastructure system and entering the external water network Wastewater treated

9 Governance & Political Support s City Council Management Directing the administrative functions of City Council as outlined in The Cities Act. City Council The elected officials Political representation City Council Support Facilitating the interaction between the community and City Council through Council meetings, Committees of Council, informal meetings and correspondence Members of the public represented Election Management Managing the fair and equitable elections to fill the positions of 10 councilors and one mayor Election held Corporate Management s Assessment & Taxation Managing property assessment, tax roll preparation and property tax collection. Property Assessment Assessment of properties Properties assessed Property Tax Administration Collection of property taxes Property taxes administered/collected Buildings, Property & Land Acquiring, disposing, developing, maintaining City-owned buildings and land Land Development Development or improvement of existing city-owned land Inventory of developed land Property & Land Management Management of land and buildings not used to support or enable service delivery Property and land managed

10 Communications Delivery of information both internally and externally External Communications Information sharing with public and stakeholders Information shared Internal Corporate Communications Information sharing with City employees Information shared Public Engagement Support Oversight of activities that facilitate dialogue Information/data received Finance Management of the City s finances Corporate Financial Management Provision of corporate-wide financial management. Finances managed Information & Data Management Managing corporate information and data that is not directly tied to a specific service or sub-service. Access to Information Managing the City s responsibilities in accordance to The Local Authority Freedom of Information and Protection of Privacy Act. Information accessed Corporate Data Management Central management of corporate data Data managed GIS and Mapping Management Management of corporate GIS and mapping information GIS information managed Legal Support Providing legal support to the organization and City Council Claims Investigations Management of claims investigations Claims investigated Litigation & Administrative Tribunals Provision of legal services for litigation and administrative tribunals Legal services provided Risk Insurance Management

11 Management of the City s risk/insurance obligations Insurance purchased Management Support Provision of corporate wide policy, strategy, and project management support Management Support Provision of corporate wide policy, strategy, and project management support Advice/support provided Urban Planning Planning the built and natural environments of the city Land Use Planning Provision of planning direction and advice about the growth and development of the city and surrounding region in compliance with the City s Official Community Plan and applicable federal and provincial legislation Planning documents Corporate Support s Buildings, Property & Land Acquiring, disposing, developing, maintaining City-owned buildings and land Facilities Management Management of City-owned or leased facilities that are used to support or enable service delivery Facilities managed Finance Management of the City s finances Financial Support Internal service providing direct financial support. Support provided Purchasing Managing the procurement and purchasing of goods and services Goods and services purchased

12 Human Resources Management of the City's human resources Client s & Labour Relations Management of collective bargaining and the bargaining agreements Support provided Payroll, Analytics & Employee Administration Remuneration of employees Employees remunerated Workplace Health & Safety Management of OH&S Reduction of workplace injuries Compensation & Benefits The recruitment and retention of employees including compensation Positions filled Organizational Effectiveness Provision of training and development Training delivered Information & Data Management Managing corporate information and data that is not directly tied to a specific service or sub-service. Records Management Managing and preserving information and records Records managed IT Management Provision of information technology business solutions and support IT Infrastructure Management Operation and maintenance of the City's IT infrastructure Infrastructure operated and maintained IT Software Management Operation and maintenance of the City s IT software Software operated and maintained Legal Support Providing legal support to the organization and City Council Legal Advising Provision of legal advice Legal advice given