FEI Behavioral Health, Inc. Job Description

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1 FEI Behavioral Health, Inc. Job Description POSITION DEPARTMENT Manager, Crisis Management Services Crisis Management Services COMPANY BACKGROUND FEI Behavioral Health, Inc. ( FEI ) is an internationally recognized leader providing crisis management consultation, employee assistance, and work-life services. FEI s client list includes domestic and international airlines, US government agencies, and a large list of major US and international companies. FEI has responded to over 100 crisis and trauma events including; aviation accidents; the terrorist attacks of 9/11; terrorist bombings domestically and internationally; and hurricane Katrina. FEI focuses on the human aspect of preparedness, response, and recovery from disaster. FEI s crisis response services include a call center to provide corporate and government clients with a resource for employees, customers, and friends and families to receive information updates and support in the event of a crisis or disaster; field/site responders to support persons directly affected and their families and crisis management and logistical support to assist our clients respond effectively to a crisis situation. POSITION FEI is seeking a Manager of Crisis Management Services to serve as a key member of its crisis management team to oversee internal crisis preparedness and response activities. This position is in FEI s headquarters location in Milwaukee, WI. RESPONSIBILITIES Maintain knowledge of current and leading edge disaster response innovations and family assistance service requirements. Identify innovative and market driven emergency response and IT solutions to improve preparedness readiness and response capabilities. Conduct reviews of emergency preparedness and response services and programs. Analyze customer information and plans related to disaster management, preparedness, response, and recovery. Assist in the development, design, and implementation of crisis management service delivery to ensure market leading programs to meet customer needs. Develop and implement crisis management activation plans and procedures include incident management, call center and field operations. Maintain the company s response capabilities and readiness for small to large scale crisis events. Coordinating preparedness and response activities with crisis management team members and IT resources to ensure resources meet customer requirements and technological and operational readiness.

2 Coordinate and maintain the schedule of internal and customer-related drills and training. Coordinate and participate in the training of national crisis response staff. Manage crisis management quality assurance programs. Manage external vendor relationships; ensure response readiness through a QA process. Provide project management leadership for projects and business initiatives. Act as the operations manager during crisis activations and drills. Provide operations oversight of crisis response activities, coordination of daily planning meetings, field, and call center operations in accordance with the direction of contracting customers. Act as the lead account manager with customers. Develop effective, productive working relationships with customer contacts. Develop account plans that provide opportunities for continued business growth. Understand the corporate client s culture, policies, and businesses. Determine the customer s training needs and customize programs to fill those needs. Meet with customers on an agreed-upon basis. Provide oversight of implementation of new contracts. Support business development activities including presentations to prospective and new customers. Obtain as directed the experience and credentials, including certification if needed, to fulfill training obligations of the company. Conduct training as needed in the products and services of the company. SKILLS /KNOWLEDGE Administrative Skills Requires the ability to operate a variety of standard business machines, such as a computer and the job related software, a keyboard, calculator, telephone, FAX, photocopier, etc. Communication Skills Ability to read, analyzes, and interprets professional journals, technical procedures, governmental regulations, customer requirements, and contracts. Ability to prepare clearly written and grammar acceptable reports, correspondence, and proposals. Ability to effectively present information to management, customers, vendors, and other employees of the organization. Requires the ability to negotiate contracts favorable to the organization. Interpersonal Skills Builds relationships relates to people in an open, friendly, accepting manner; shows sincere interest in others and their concerns; initiates and develops relationships with others as a key priority. Displays collaborative working style develops effective give-and-take relationships with others; recognizes and effectively balances the interests and needs of one s own group with those of the broader organization.

3 Value diversity Shows and fosters respect and appreciation for each person whatever that person s background, race, age, gender, disability, values, lifestyle, perspectives, or interests. Seeks to understand the worldview of others; sees differences in people as opportunities for learning about and approaching things differently. Motivation Skills Drives for results drives for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles and opposition. Shows work commitment sets high standards of performance, pursues aggressive goals and works hard to achieve them. Organizational Knowledge Skills Use technical/functional expertise Possesses up-to-date knowledge in the profession and industry; is regarded as an expert in the technical/functional area; accesses and uses other expert resources when appropriate. Knows the business shows understanding of the issues relevant to the organization; keeps that knowledge up-to-date; has and uses cross-functional knowledge. Organizational Strategy Skills Commits to quality emphasizes the need to deliver quality products and/or services; sets high standards for quality and evaluates output against those standards; manages quality. Cross train cross train other department staff in data entry, knowledge of customer base, trend analysis, quality control, and time management strategies. Self-Management Skills Projects an attitude of enthusiasm, embraces change, looks for opportunities to modify and adapt data entry procedures to insure efficiency and effectiveness. Acts with integrity demonstrates principled leadership and sound business ethics; shows consistency among principles, values, and behavior; builds trust with others through own authenticity and follow-through on commitments. Demonstrates adaptability handles day-to-day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility. Thinking Skills Analyzes issues gathers relevant information systematically; considers a broad range of issues or factors; grasps complexities and perceives relationships among problems or issues; seeks input from others; uses accurate logic in analyses. Uses sound judgment makes timely and sound decisions; makes decisions under conditions of uncertainty.

4 Innovates generates new ideas; goes beyond the status quo; recognizes the need for new or modified approaches; brings perspectives and approaches together, combining them in creative ways. QUALIFICATIONS The position requires strong analytical skills, the ability to handle multiple tasks, plan, and act on their feet during an incident event. Good communication skills and the ability to manage through high pressure environment during incident activation are critical. Candidates must be self-confident team player. Individual should be familiar with latest telecommunication and technology applications to meet best practices in response procedures. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Ability to travel to meet customer and service needs required. Requires 24/7/365 on call status. Applicant must be able to work extended hours during crisis activation. Qualified candidates will have strong proficiency in Microsoft Office, including PowerPoint, Excel, Outlook, and Word. Individual should be familiar with latest telecommunication and technology applications to meet best practices in response procedures. The ideal candidate will have prior work experience in the emergency management or the behavioral healthcare. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE Minimum of bachelor s degree in emergency management, behavioral health, public health, or related field credential with four years of professional experience in emergency response. Master s degree in emergency management, behavioral health, public health preferred. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

5 START DATE Position available immediately.

CALLEGUAS MUNICIPAL WATER DISTRICT JOB DESCRIPTION

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