1. To discover the importance of employee policies and procedures. 2. To analyze the function of personnel policies and operating procedures. 3.
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2 1. To discover the importance of employee policies and procedures. 2. To analyze the function of personnel policies and operating procedures. 3. To discuss the various methods of employee discipline and management. 4. To illustrate the need for employee training and orientation. 2
3 Is a set of rules, regulations, policies and strategies which ensure a business runs smoothly and is able to meet objectives Sets the rules of the office Maps the goals for the growth of a business Establishes daily tasks and employee expectations 3
4 Includes: business goals personnel policies operating procedures employee payment structures business and employee records 4
5 Establish the scope and purpose of a company Express the specific goals of a company Define the major targets for which a business will strive State the plans for the business in terms of growth, sales, customer service, etc. 5
6 Should be identified in order to determine business progress and success Can assist in determining successful business methods example: a toy manufacturer aims to sell one million toys in a year 6
7 State the purpose Identify the strategies of achievement Quantify the goal State the reasons the goal is important to the company 7
8 Oversee the people aspect of a business Simplify the day-to-day management of a business Are often found in the employee handbook Are a set of employee standards which identify: general office rules pay and benefits dress code safety standards codes of conduct benefits and perks 8
9 Explain the rules of a business Set the discipline measures for the company Detail the various activities which are appropriate and inappropriate for the business Serve as a guideline for employees to make decisions concerning office relationships, conflict management and company policy 9
10 Contain personnel policies, company goals and codes of conduct Are given to new employees upon hire Include a sheet which the employee signs to verify he or she has read and will adhere to the conditions stated in the handbook 10
11 Examples may include the following: employees allowed to wear blue jeans to work on Fridays employees are not allowed to date coworkers employees should not participate in any form of sexual harassment 11
12 Are the processes employees complete in day-to-day activities Ensure employee safety and satisfaction Allow employees to fully understand the method in which tasks should be completed 12
13 Include the following: daily management techniques customer service processes return policies safety procedures discipline methods hours of operation appropriate work methods employee training and orientation employee evaluation 13
14 Examples may include the following: employees are allowed a one hour lunch break employees must use new gloves for each prepared meal new employees must complete a basic employee training course issued by supervisor an employee must receive a productivity evaluation every 90 days in order to ensure effectiveness and efficiency 14
15 Concerning discipline should be kept private examples include: verbal warnings - temporary record of a reprimand kept by the supervisor written warnings - documented reprimand normally given after a verbal warning suspension - time off without pay given if a written warning is not sufficient dismissal - termination of employment completed only for the most serious offenses 15
16 Reflect negatively on the employee as well as the company May include the following: attendance on-the-job behaviors dishonesty outside activities of employee 16
17 Should be completed in order to ensure employee productivity and efficiency Is normally completed by a manager or supervisor Can include testing or practice sessions 17
18 Occurs prior to the employee performing a task Can be accomplished by: job shadowing internships online courses workshops or seminars on-the-job training 18
19 Examples may include the following: a new sales employee meets with the supervisor the supervisor arranges for the employee to complete an online training course concerning the various methods of sales the company uses the employee will complete the course and take the test the new employee will then shadow an experienced worker in sales to see how the information is applied 19
20 Is the method a business uses in order to determine the amount and type of employee pay Identifies the criteria which should be met in order for employees to receive bonuses, raises or other additional benefits Is linked to education, training, skills and previous experience 20
21 Defines the type of pay employees will receive hourly: employee is paid a set wage per hour worked example: $7.50 per hour salary: employee is paid a set rate per pay period regardless of hours worked example: $2,500 per pay period commission: payment is based on sales alone example: 25 percent of the total of goods sold 21
22 Determines benefits given to employees benefits are non-financial rewards designed to enhance employees lives and are normally based on length and type of employment include: paid time off life insurance disability insurance dental and vision insurance retirement 22
23 Identifies perks which can or will be offered to employees and are job specific perks are the added advantages of holding a certain job include: company car company cell phone company credit card company laptop 23
24 Is the process of determining a costeffective pay structure which will attract and retain employees Provides an incentive for employees to work hard Ensures pay levels are perceived as fair by linking the level of pay to the type of job completed Enhances the use of seniority and skill level 24
25 Examples may include the following: an employee who has worked for a company over a year will be paid more than a new hire a CEO of a company will be paid more than a vice-president of the company the head of the sales department will be paid more than a salesman 25
26 Is a compensation plan involving a set structure which pays employees on the basis of performance measures performance measures include employee productivity, team productivity or overall organization s profits examples of compensation are bonuses, incentive plans, profit sharing, etc. 26
27 Examples include the following: an employee will receive a bonus for every 100 completed sales the employee who produces the most products in a week will receive a free trip 27
28 Is a form of payment structure which pairs an employee s educational level with years of experience in a field Is used by a business to set the minimum amount the employee will get paid Is based on the belief education and experience add value to an employee 28
29 Should always ask questions concerning the payment structure of a business prior to signing a contract Should be aware of any added benefits a job offers Should never share or disclose payment information to other staff members 29
30 Allow a company to have all of an employee s information which is necessary for payment, taxes and performance assessment Can include an employee s: résumé Social Security number W-2 form contract payroll records medical records evaluations 30
31 Can include: employee payroll accounting and sales marketing customer service medical records applications of hired and non-hired individuals employee injury or accident reports 31
32 Allows for easy tax filing Serves as a way to track company productivity Gives appropriate individuals an efficient way of gaining information 32
33 Allow a company to create a road map for day-to-day functions which will lead it down a path of growth and success Identify the goals and objectives for employees Are a necessary facet of any business 33
34 Assessment 34
35 1. An plan is a set of rules, regulations, policies and strategies which ensure a business runs smoothly and is able to meet its objectives. A. Business B. Workflow C. Employee D. Organizational 2. policies oversee the people aspect of a business. A. Operating B. Workflow C. Personnel D. Organizational 35
36 3. Operating procedures are the processes which employees complete in their activities. A. Day-to-day B. Annual C. Evaluation D. Supervising 4. Which of the following is NOT a method for employee training and orientation which is suggested in the presentation? A. Online courses B. Internships C. Publication review D. Job shadowing 36
37 5. Employees who are paid a receive a set rate per pay period. A. Commission B. Salary C. Hourly rate D. Bonus 6. Paid time off, insurance and retirement are examples of which of the following? A. Commission B. Perks C. Benefits D. Bonus 37
38 7. A company car, cell phone and credit card are examples of which of the following? A. Commission B. Perks C. Benefits D. Bonus 8. You should occasionally talk to co-workers about payment arrangements to be sure you are being paid fairly. A. True B. False 38
39 9. Which of the following is an example of pay for performance? A. Mary is paid 1.5 times her normal hourly rate on holidays B. Wesley receives two weeks of paid vacation each year C. Kathryn is paid $2,500 each month regardless of hours worked D. Kirk receives a $1,000 bonus for every 20 cars he sells 10.Good allow(s) for easy tax filing and serve(s) as a way to track company productivity. A. Record keeping B. Training C. Policies D. Employee handbooks 39
40
41 Production Coordinator: Megan Mitchell Project Coordinator: Maggie Bigham Graphic Designer: Ann Adams Technical Writer: Jessica Odom Production Manager: Dusty Moore Executive Producers: Gordon Davis, Ph.D. MMXIV CEV Multimedia, Ltd. 41
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