Area Services Manager Lifeskills (North Metropolitan Area - Balcatta)

Transcription

1 Area Services Manager Lifeskills (North Metropolitan Area - Balcatta) Full time Permanent Thank you for your interest in this position. A current position description and selection criteria follows. If you require further information about the position, please contact Human Resources on For more information about Intelife visit our website at Please submit your completed application including a covering letter, a statement addressing the selection criteria and resume through the Seek website portal. Closing date for applications is: Wednesday 4 th October, Important: Please ensure you have read the application requirements before applying for a position at Intelife. Applications that do not meet the application requirements will not be considered. Intelife Group thanks you for your interest in our organisation, unfortunately due to the volume of applications received only shortlisted applicants will be contacted.

2 Position Description Area Services Manager Lifeskills Employment Status Full time Permanent. Hours 38hrs per week. Award and Classification The Social, Community, Home Care and Disability Services Industry 2010 (Federal) Level 6 7. Salary Packaging + Superannuation Date of Issue 26/09/2017 Review To be reviewed annually by Human Resources in consultation with Program Management Job purpose Reporting to the COO, the Area Services Manager will provide leadership to their regional Lifeskills team and will have strategic and operational responsibility for the Lifeskills program in their region. The objectives of the Area Services Managers are to: Manage, develop and grow the Lifeskills Program in line with Intelife s Strategic and Operational Plans Ensure regional Lifeskills operations operate within budget Ensure the program is compliant with funding requirements and the needs of service users. Ensure the continuing financial viability of the Lifeskills operations of Intelife One focus. One culture. One community. One Intelife

3 Job Title Program Reporting To Direct Reports Job Description Form Area Services Manager Lifeskills Area Services Manager Lifeskills Chief Operating Officer (COO) Area Services Team Leader Award Social, Community, Home Care and Disability Services Industry Award 2010 Classification Level 6-7 Position Statement Reporting to the COO, the Area Services Manager will provide leadership to their regional Lifeskills team and will have strategic and operational responsibility for the Lifeskills program in their region. The objectives of the Area Services Managers are to: Manage, develop and grow the Lifeskills Program in line with Intelife s Strategic and Operational Plans Ensure regional Lifeskills operations operate within budget Ensure the program is compliant with funding requirements and the needs of service users. Ensure the continuing financial viability of the Lifeskills operations of Intelife Responsibilities Key Tasks / Accountabilities Performance Measures Operational Provide leadership to, and manage the day to day operations of, the Lifeskills Program Apply sound business principles to monitor operations and enhance service outcomes Ensure procedures, reporting and targets set by funding body are met Prepare monthly strategic operational reports Within their region, provide leadership to all Lifeskills staff and oversee the operations of the Lifeskills Program Apply sound business principles to monitor operations and enhance service outcomes Lifeskills staff and Program operations managed and run in line with Lifeskills and Intelife s strategic and operational plans. Positive feedback from key shareholders Contracts are fulfilled on time and within contractual scope Documents and reports completed accurately and submitted on time Feedback from direct reports Funding body performance indicators are met Funding body reporting submitted on time Monthly reports submitted on time Financial Manage the Lifeskills Program s finances Provide analysis of monthly financial reports Prepare annual operational budgets Budgets are achieved. Budget variations is reported on monthly basis Assets are maintained as per manufactory instructions without disrupting the programs

4 Strategic Employee Management Occupational Safety and Health Quality Assurance and Risk Organisational Oversee that Program assets are appropriately managed Develop and maintain positive partnerships with key stakeholders Develop and improve current Lifeskills program in line with Disability Sector developments Promote Lifeskills Program to possible new clients. Extend the range and scope of services provided by the Lifeskills Program Manage and ensure that all Lifeskills staff and volunteers are up to date in their development and training Provide regular supervision and appraisals to Lifeskills staff in accordance with Intelife policies. Ensure staff compliance with Intelife s policies, procedures and guidelines (Including Equal Employment Opportunity, Workplace Bullying and OSH) Ensure correct performance management and/or disciplinary processes are conducted in accordance with Intelife procedures and in consultation with HR. Manage the recruitment process within the program in consultation with HR. Lead and participate in staff meetings. Comply with Occupational Safety & Health legislation and the OSH policies of Intelife Comply with the relevant legislation and Intelife procedure. Identify and manage risk Complete risk assessments and safety documents. Demonstrate commitment to and understanding of Intelife s Vision, Budget delivered according to deadline Detailed response to budget variations is reported on monthly basis Develop range and quality of new services Stakeholder feedback Income generation & business growth is achieved as per operational KPIs Extension of service provision as per operational KPI snew services offered to current participants Growing numbers of new clients accessing the Lifeskills Program All LSK staff/volunteers attend mandatory training Employee skill sets meet the ongoing requirements of service provision Supervision and annual reviews are up to date for all LSK staff All LSK staff are aware of and comply with Intelife Policies and Procedures No loss of participants due to lack of staff Performance issue dealt within the guidelines Ensure that grievances or complaints are attended to within the allocated timeframe. Work within the boundaries of Intelife s OSH principles and practices Meet legal requirements Dress code adhered to Use of correct PPE Incident reports No non-conformance within audits Positive customer feedback No loss of current contracts Known risks are assessed and mitigated Incident reports Feedback in staff survey and from peers during annual appraisals

5 Other Mission and Values; and comply with Intelife Policies and Procedures Provide timely feedback on any issues or concerns raised by customers or customers staff. Foster positive and professional relationships both within the Lifeskills program and across the Organisation Professionally represent Intelife to the highest level whilst in the community Complete training and development as required. Other duties as directed by the COO. Feedback received from stakeholders Mandatory training completed within specified timeframe Professionally and positively represent Intelife in the community. Professional development completed. Tasks and duties completed accurately and within set timeframes as requested. Selection Criteria Essential Demonstrated experience managing a multi-site ATE program Experience in operating within the Traditional/NDIS/My Way WA funding regimes Demonstrated knowledge of Disability Sector issues and developments Relevant Tertiary Qualifications High level of business acumen with the ability to balance commercial sustainability with social outcomes Demonstrated high level experience in leading large teams and building a cohesive team environment Demonstrated excellent communication skills, and strong relationship building skills across all levels of the business as well as with external stakeholders Demonstrated positive and contemporary attitude towards people with disabilities. At least 5 years' managerial experience in the human services sector. Excellent interpersonal, strong leadership, teamwork and problem solving skills. Knowledge and demonstrated ability in management including client services, service delivery and strategic management. Strong written and verbal communication skills. Highly developed negotiation and conflict resolution skills Demonstrated ability to work within budget considerations; analyse monthly financial reports and preparation of annual operational budgets. Proven experience in setting and achieving program growth. Ability to build and nurture relationships at a personal, organisational and community level. Proven experience in employee relations specifically in relation to staff supervision, coaching and training. Demonstrated ability to support staff to develop and deliver person-centred individualised plans for participants. Demonstrated ability to manage change.

6 Exceptional computer skills in the Microsoft Office Suite and government reporting systems. Demonstrated ability to promote OSH & Quality Assurance in the workplace. Current WA Drivers Licence. Satisfactory Police Clearance. Completion of a VEVO check. Willingness to undergo further personal background checks as required by contracts. Willingness to undertake pre-employment medical and drug & alcohol assessment. Provide two current professional references. Demonstration of strong commitment to Intelife Vision, Mission and Values. Employee Signed: Name: Date: Manager Signed: Name: Date: