Recently appointed supervisors. Entry-level managers. Operation Managers. New District Managers

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1 Supervisor Development Program March 25-28, 2008 Mandalay Bay Convention Center Las Vegas, Nevada Training exclusively for entry-level & new managers Sponsored by

2 March 25-28, 2008 Mandalay Bay Convention Center, Las Vegas, Nevada Program Details Ensure that your new leaders can hit the ground running. Whether they re new hires or your best and brightest making the transition to management, you ll want to equip them with all the skills they need to get the job done. NAMA has developed a four-day program specifically for your recently appointed supervisors and managers. This intensive, interactive program incorporates real-world problems and mini cases into class discussion. Your new supervisors will come away with the knowledge and confidence to succeed in their new roles. Topics covered are: Decision-Making Time Management Communication Goal Setting Leadership Negotiations Working with Customers Safety/Security Food Handling Accounting Overview Program Benefits Identify opportunities that lead to change in your organization that will positively impact your management abilities Develop managerial knowledge and understanding of the latest business practices and concepts Enhance your skills to become a more effective manager Network and brainstorm with other industry peers through classroom discussion and interactive case studies Develop tactical approaches that enhance overall company performance Receive a comprehensive education in a dynamic, real-world setting Written action plans for immediate application back home Who Will Be There Recently appointed supervisors Entry-level managers Operation Managers New District Managers Sales Representatives accountable for an organizational unit I thought this program was a great success! I m recommending that we send all of our supervisors. This will look great on new business proposals supervisors have been trained at the NAMA Supervisor Development Program. Matt Kifer, Vending Service Manager, Wichita Canteen Attend the Spring Expo This is the leading industry event showcasing more than 220 exhibiting companies of beverages, machines, technology, services, food, coffee and more. This program is designed to give attendees Friday afternoon on the tradeshow floor. For NAMA member companies, a complimentary Expo badge is included in your registration fee.

3 Tuesday, March 25 12:00 p.m. Class Opening & Introduction (Mathews & Cichy) 1:00 p.m. Good to Great: Why Some Companies Make the Leap and Others Don t Characteristics of good vs. great companies How to develop into a great company Leadership attributes 2:00 p.m. General Management Decision-Making: Who, What, When, Where, Why Learn how to achieve results Techniques to work in changing environment Assess leadership skills 3:45 p.m. Training & Professional Development Necessity of training/evaluation Job instruction training steps Wednesday, March 26 7:00 a.m. Continental Breakfast 7:30 a.m. V-Commerce: A Vending Technology Overview of DEX Remote Machine Monitoring & Cashless Systems (Kasavana) Vending technology applications Benefits of technology 8:30 a.m. Is Your Company Gung Ho? Keeping Your Customers More Than Just Satisfied Create culture of excellence Apply Gung Ho principles 9:45 a.m. Effective Communication & Time Management 11:30 p.m. Lunch Discover communication styles Learn to communicate effectively Strategies for time management 12:30 p.m. Personal Selling Skills: The Role You Play in the Sales Process (Leffke) Client retention Sales growth Potential prospects techniques 1:30 p.m. Employment Law/Conflict Management/ Effective Negotiations (Leffke & Gonos) Price revisions Service levels Progressive discipline Hiring Basic employment law 3:15 p.m. Food & Beverage: Health & Safety Principles to Live By (Eils) Importance & standards of food safety and handling perishable foods Ronald F. Cichy, Ph.D., NCE, CHA, CHE is The School of Hospitality Business director at Michigan State University and one of its professors. Dr. Cichy is a recognized researcher and authority on leadership qualities of hospitality leaders spanning all segments of the industry Larry Eils is the Senior Director of Technical Services for NAMA. He is in charge of informing and educating vending operators, machine manufacturers, and regulatory officials on matters relating to health and safety. Joann Gonos, PHR is the Manager, Human Resources for NAMA. Joann is responsible for recruiting and hiring, creating policies and procedures, managing all benefit programs, employee training, coaching/counseling and employee relations. Michael Kasavana, Ph.D., CHTP, NCE is the NAMA professor in The School of Hospitality Business at Michigan State University and holds the CHTP (Certified Hospitality Technology Professional) certification. He continues research into the current and near future developments of electronic commerce and transaction processing technology.

4 Thursday, March 27 7:30 a.m. Continental Breakfast 8:00 a.m. Financial Management: Proformas & P & L s (Parks) Overview of financial information & reports specific to vending 9:00 a.m. Opening Session Keynote Speaker NAMA Spring Expo Speaker, Mark Adams, Author, Professional Business Educator, ESPN College Basketball Analyst 10:15 a.m. Safety, Security & Accountability (Parks) Keep employees safe Secure vehicles, building, product & money Understand company control practices Friday, March 28 7:30 a.m. Continental Breakfast 8:00 a.m. ACE Problem Solving for Managers (Proebstle) Learn how to solve problems immediately Teaches problem-solving skills 10:15 a.m. Your Personal Leadership (Mathews) Learn how to become an effective leader Assess leadership skills 11:15 a.m. Closing & Graduation (Mathews) 12:00 p.m. Open to visit the Expo Trade Show Floor 11:15 a.m. Lunch On Own 1:00 p.m. The Power of Goal Setting (Mathews) Develop personal & workplace goals 3:15 p.m. Customers for Life: Handling Customer Relationships & Complaints (Leffke) Enhance customer relationships Find how complaints can lead to growth Excellent case studies, exercises & instructors! Practicing what we learned in class helped to increase our confidence in our skills and will play a key role in our success in implementing new processes and systems in the future! Pete Ayers, Route Supervisor, Accent Food Services Rick Leffke is the President of R.C. Leffke & Associates and NAMA Knowledge Source Partner. With a proven track record and genuine style of teaching, Rick has been selling and delivering world class management and sales training for over 25 years. Dan H. Mathews, NCE is the Executive Vice President and COO for NAMA. Dan is a problemsolver and business improvement specialist recognized for the ability to develop people and dedicated to helping organizations and individuals achieve more of their goals more often. Jeff R. Parks, NCE is the President & COO of C.L. Swanson Corporation. Jeff has an extensive background in operations, business development and customer relations. Prior to joining C.L. Swanson, Jeff had executive-level experience in vending, dining and coffee services with Marriott Corporation and ARAMARK Corporation. Jim Proebstle is the President & Founder of Prodyne, Inc. and NAMA Knowledge Source Partner. Jim's 30-year career has included increasing responsibilities in large and middle-market organizations in the information systems and computer industries. He has experience in direct sales operations, management and sales training, marketing, and total quality management.

5 Registration NAMA Supervisor Development Program March 25-28, 2008 Mandalay Bay Convention Center Deadline: February 25, 2008 Program fee: $1,250 includes sessions led by industry leaders, continental breakfasts, a lunch & breaks, Jim Collins book Good to Great, learning material & certificate upon completion Payment Information (circle one) Check American Express Visa Mastercard Total Payment $ Credit Card # Exp. Date V-Code Cardholder Name Cardholder Signature I understand that any cancellation refund request received after February 25th will be limited to emergency situations. Name Title Location The Mandalary Bay Convention Center is ideally suited to serve NAMA! The Mandalay Bay Convention Center opened its doors as the fifth largest convention facility in the United States, and the largest meeting facility located on the world-famous Las Vegas Strip. Travel Participants are responsible for their own travel arrangements and accommodations. Please arrive in time for the opening session and stay through the Friday morning graduation celebration. The Las Vega airports is approximately 30 minutes away. Accommodations Book your room on-line at or by phone or (outside the US) at Mandalay Bay Resort & Casino THEhotel Standard: $189 Deluxe: $229 Sunday-Thursday $221 Friday-Saturday $308 Company Address City State ZIP Phone Fax NAMA Education 20 North Wacker Dr.; Suite 3500 Chicago, IL Phone: (312) Fax: (312) Luxor Sunday-Thursday $139 Friday-Saturday $209

6 20 North Wacker Drive Suite 3500 Chicago, IL PRESORTED FIRST-CLASS MAIL US POSTAGE PAID Palatine P&DC IL PERMIT NO 2 Register today for this highly acclaimed Supervisor Development Program! Very good program! Well thought-out and organized. Great presenters and teachers, very knowledgeable. Russell Savaglio, Route Supervisor, Triple A Services This program has given me a new focus on my management abilities. Michael Mesle, Operations Manager, Griesedieck Vending Plus, earn 100 points toward your NCE by attending this program!

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