Alberta Ministry of Labour 2015 Alberta Wage and Salary Survey

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1 Alberta Ministry of Labour 2015 Alberta Wage and Salary Survey The Alberta Wage and Salary Survey is undertaken by the Alberta Ministry of Labour to provide current wage rates and skill shortage information on various occupations in Alberta, and in specific industries and Economic Regions. This labour market information helps Alberta employers to fine tune their compensation and recruitment strategies, helps individuals make career and education choices, and aids the provincial government in developing effective policies and providing services. Accommodation and Food Services Summary Report SURVEY RESULTS The survey was completed with 594 employers in the Accommodation and Food Services industry sector who provided information on over 25,029 employees in various occupational classifications 1. Survey data were collected between January and July Alberta Wage and Salary Survey results by Four-Digit National Occupational Classification (NOC) for all of Alberta, by industry group, and by geographic area can be found at WAGES FOR SELECTED OCCUPATIONS The following table illustrates the wage survey results associated with some common occupations within this industry 2. The tables below present results for three-digit NOC minor groups and for four-digit NOCs. Average ACCOMMODATION AND FOOD SERVICES INDUSTRY # of Data Reliability Code Common Business, Managerial, Administrative, and Clerical Occupations Hours Worked per Week Starting Top Overall Average for All 001 Legislators and senior management B 41.9 $50.83 $71.84 $ Senior managers - trade, broadcasting and other services, n.e.c C 41.7 $51.90 $73.39 $ Administrative services managers A 40.0 $32.38 $40.81 $ Financial managers B 40.2 $35.62 $44.47 $ Human resources managers C 39.7 $31.55 $40.95 $ Managers in financial and business services C 40.3 $30.40 $34.74 $ Advertising, marketing and public C 40.3 $30.98 $35.60 $ The estimated sample error at the establishment level for overall results for this industry is estimated to be ±3.9% at a 95% confidence level (i.e., 19 times out of 20) taking into account the sample design effect associated with over/under sampling and data weighting. 2 Occupations were selected as the top occupations in terms of number or employees as per Statistics Canada 2011 National Household Survey data for this industry and supplemented by other occupations frequently reported by industry employers. Only occupations with a minimum number of reportable observations were selected. Some occupations common to this industry may not be listed if sufficient reliable data were not available.

2 ACCOMMODATION AND FOOD SERVICES INDUSTRY relations managers # of Data Reliability Code Hours Worked per Week Starting Top Overall Average for All 060 Corporate sales managers B 40.2 $26.24 $33.77 $ Corporate sales managers B 40.2 $26.24 $33.77 $ Retail and wholesale trade managers C 42.3 $22.98 $30.20 $ Retail and wholesale trade managers C 42.3 $22.98 $30.20 $ Managers in food service and accommodation 0631 Restaurant and food service managers 340 1,149 A 41.0 $19.98 $25.12 $ A 41.2 $18.91 $24.40 $ Accommodation service managers A 40.5 $22.71 $26.94 $ Managers in construction and facility operation and maintenance 0714 Facility operation and maintenance managers 111 Auditors accountants and investment professionals B 40.4 $28.74 $37.50 $ B 40.7 $25.90 $32.28 $ B 39.5 $24.23 $30.59 $ Financial auditors and accountants B 39.5 $24.23 $30.52 $ Human resources and business service professionals 122 Administrative and regulatory occupations B 38.7 $26.25 $33.57 $ B 38.7 $20.28 $24.76 $ Administrative officers C 37.2 $18.69 $22.61 $ Office administrative assistants - General legal and medical C 37.6 $20.44 $23.48 $ Administrative assistants C 37.6 $20.44 $23.48 $ Finance insurance and related business administrative occupations 1311 Accounting technicians and bookkeepers B 30.0 $20.87 $25.12 $ B 30.0 $20.87 $25.12 $ General office workers A 34.0 $16.92 $19.82 $ General office support workers B 34.3 $17.32 $19.96 $ Receptionists B 33.4 $16.33 $19.71 $ Financial insurance and related administrative support workers B 36.4 $17.79 $22.50 $ Accounting and related clerks B 36.3 $17.08 $21.31 $ Supply chain logistics tracking and scheduling co-ordination occupations C 38.8 $18.11 $19.40 $18.93

3 ACCOMMODATION AND FOOD SERVICES INDUSTRY # of Common Professional, Technical, Skilled, and Labour Occupations Data Reliability Code Hours Worked per Week Starting Top Overall Average for All 631 Service supervisors 194 1,083 A 38.3 $14.66 $17.58 $ Food service supervisors A 38.2 $13.64 $16.43 $ Executive housekeepers A 40.0 $22.03 $24.85 $ Accommodation, travel, tourism and related services supervisors B 37.1 $16.14 $21.31 $ Cleaning supervisors B 39.3 $16.96 $18.86 $ Chefs and cooks 284 3,022 A 36.9 $14.29 $18.81 $ Chefs B 38.9 $18.81 $23.29 $ Cooks 260 2,679 A 36.6 $13.62 $18.15 $ Butchers and bakers B 39.2 $15.04 $17.32 $ Bakers B 39.2 $15.04 $17.32 $ Sales and account representatives - Wholesale trade (non-technical) 6411 Sales and account representatives - wholesale trade (non-technical) C 39.9 $19.81 $22.22 $ C 39.9 $19.81 $22.22 $ Retail salespersons C 30.9 $13.80 $15.48 $ Retail salespersons C 30.9 $13.80 $15.48 $ Occupations in food and beverage service 289 5,826 A 28.4 $10.12 $11.91 $ Maîtres d'hôtel and hosts/hostesses A 21.5 $10.76 $11.82 $ Bartenders A 31.7 $10.29 $11.97 $ Food and beverage servers 276 4,883 A 28.7 $10.03 $11.91 $ Occupations in travel and accommodation 172 1,145 A 36.1 $14.40 $16.40 $ Hotel front desk clerks 172 1,145 A 36.1 $14.40 $16.40 $ Security guards and related security service occupations 6541 Security guards and related security service occupations B 29.7 $13.92 $15.50 $ B 29.7 $13.92 $15.50 $ Cashiers B 29.9 $11.62 $15.40 $ Cashiers B 29.9 $11.62 $15.40 $ Food counter attendants kitchen helpers and related support occupations 6711 Food counter attendants, kitchen helpers and related support occupations 303 6,169 A 30.9 $11.39 $14.44 $ ,169 A 30.9 $11.39 $14.44 $ Support occupations in B 31.9 $13.31 $15.11 $13.79

4 ACCOMMODATION AND FOOD SERVICES INDUSTRY accommodation travel and amusement services 6721 Support occupations in accommodation, travel and facilities setup services 6722 Operators and attendants in amusement, recreation and sport # of Data Reliability Code Hours Worked per Week Starting Top Overall Average for All B 29.1 $12.41 $14.58 $ B 37.2 $14.93 $16.10 $ Cleaners 214 3,384 A 34.5 $14.63 $16.75 $ Light duty cleaners 196 2,974 A 34.5 $14.40 $16.39 $ Janitors, caretakers and building superintendents 674 Other service support and related occupations n.e.c Dry cleaning, laundry and related occupations A 34.4 $16.25 $19.19 $ A 34.7 $14.31 $15.85 $ A 35.7 $14.01 $15.53 $ Motor vehicle and transit drivers C 28.3 $14.87 $16.84 $ Delivery and courier service drivers C 27.1 $12.58 $14.99 $ Harvesting landscaping and natural resources labourers 8612 Landscaping and grounds maintenance labourers C 38.1 $16.46 $19.51 $ C 38.1 $16.46 $19.51 $18.07 n in the above table represents the number of employers who indicated at least one employee in an occupation. For example, 16 employers combined reported wages for 63 Landscaping and Grounds Maintenance Labourers - (NOC 8612). Averages are calculated using data weighted by establishment to account for survey non-response (stratified by region, industry group and employer size) and by number of employees reported. n/a indicates that results have been suppressed due to missing data for some employers or due to calculation anomalies. Data Reliability Codes are based on coefficient of variation as an indicator of general reliability: A : coefficient of variation of less than or equal to ±6.00%, B : from ±6.01% to ±15.00%, C : from ± 15.01% to ±33.00%, D : more than ±33.01%.

5 JOB VACANCIES & HIRING DIFFICULTIES SELECTED OCCUPATIONS The following table illustrates the job vacancy survey results associated with some common occupations within the Accommodation and Food Services industry as cited by survey respondents and confirmed through review of the data. ACCOMMODATION AND FOOD SERVICES INDUSTRY that Hired for this Occupation within the Last 2 Years Common Business, Managerial, Administrative, and Clerical Occupations Experiencing Hiring Difficulties (out of those hiring) with Vacancies of Greater than 4 Months Job Vacancy Rate 001 Legislators and senior management 27 38% 45% 3% 2.2% 0015 Senior managers - trade, broadcasting and other services, n.e.c % 38% 3% 2.4% 011 Administrative services managers % 12% 2% 2.1% 0111 Financial managers % 4% 0% n/a 0112 Human resources managers 17 44% 15% 6% 4.9% 012 Managers in financial and business services 0124 Advertising, marketing and public relations managers 11 39% 22% 2% 1.3% 10 42% 23% 2% 1.4% 060 Corporate sales managers % 21% 4% 0.5% 0601 Corporate sales managers % 21% 4% 0.5% 062 Retail and wholesale trade managers 12 43% 32% 9% 7.5% 0621 Retail and wholesale trade managers 12 43% 32% 9% 7.5% 063 Managers in food service and accommodation % 42% 10% n/a 0631 Restaurant and food service managers % 48% 12% n/a 0632 Accommodation service managers % 34% 8% 5.0% 071 Managers in construction and facility operation and maintenance 0714 Facility operation and maintenance managers 111 Auditors accountants and investment professionals % 23% 4% 3.6% % 23% 5% 4.1% 24 39% 17% 3% 2.0% 1111 Financial auditors and accountants 24 38% 17% 3% 2.0% 112 Human resources and business service professionals 122 Administrative and regulatory occupations 10 67% 11% 10% 5.7% % 20% 10% 3.5% 1221 Administrative officers % 45% 5% 4.4% 124 Office administrative assistants - General legal and medical 11 38% n/a 0% n/a

6 ACCOMMODATION AND FOOD SERVICES INDUSTRY that Hired for this Occupation within the Last 2 Years Experiencing Hiring Difficulties (out of those hiring) with Vacancies of Greater than 4 Months Job Vacancy Rate 1241 Administrative assistants 11 38% n/a 0% n/a 131 Finance insurance and related business administrative occupations 1311 Accounting technicians and bookkeepers 27 22% 13% 0% n/a 27 22% 13% 0% n/a 141 General office workers % 35% 7% 2.4% 1411 General office support workers % 43% 4% 1.5% 1414 Receptionists 11 63% 27% 14% 3.5% 143 Financial insurance and related administrative support workers 29 41% 6% 4% 1.7% 1431 Accounting and related clerks % 8% 3% 1.8% 152 Supply chain logistics tracking and scheduling co-ordination occupations Common Professional, Technical, Skilled, and Labour Occupations 16 47% 15% 6% 6.1% 631 Service supervisors % 52% 21% n/a 6311 Food service supervisors % 69% 33% n/a 6312 Executive housekeepers 41 33% 31% 1% 1.1% 6313 Accommodation, travel, tourism and related services supervisors 30 76% 31% 9% 4.2% 6315 Cleaning supervisors % 34% 15% 6.7% 632 Chefs and cooks % 63% 26% n/a 6321 Chefs % 36% 14% 7.3% 6322 Cooks % 74% 32% n/a 633 Butchers and bakers % 52% 26% 7.1% 6332 Bakers % 52% 26% 7.1% 641 Sales and account representatives - Wholesale trade (non-technical) 6411 Sales and account representatives - wholesale trade (non-technical) 17 89% 12% 0% n/a 17 89% 12% 0% n/a 642 Retail salespersons % 39% 0% n/a 6421 Retail salespersons % 39% 0% n/a 651 Occupations in food and beverage service % 44% 19% 3.5% 6511 Maîtres d'hôtel and hosts/hostesses 54 87% 48% 15% 4.3% 6512 Bartenders 80 79% 35% 17% 3.1% 6513 Food and beverage servers % 45% 20% 3.4% 652 Occupations in travel and % 39% 13% 3.8%

7 ACCOMMODATION AND FOOD SERVICES INDUSTRY accommodation that Hired for this Occupation within the Last 2 Years Experiencing Hiring Difficulties (out of those hiring) with Vacancies of Greater than 4 Months Job Vacancy Rate 6525 Hotel front desk clerks % 39% 13% 3.8% 654 Security guards and related security service occupations 6541 Security guards and related security service occupations % 55% 28% 7.5% % 55% 28% 7.5% 661 Cashiers % 35% 15% 6.4% 6611 Cashiers % 35% 15% 6.4% 671 Food counter attendants kitchen helpers and related support occupations 6711 Food counter attendants, kitchen helpers and related support occupations 672 Support occupations in accommodation travel and amusement services 6721 Support occupations in accommodation, travel and facilities set-up services 6722 Operators and attendants in amusement, recreation and sport % 66% 31% n/a % 66% 31% n/a 29 92% 31% 22% 4.8% 22 96% 40% 31% 7.2% 10 82% 0% 0% 0.0% 673 Cleaners % 50% 16% 4.2% 6731 Light duty cleaners % 56% 20% 4.3% 6733 Janitors, caretakers and building superintendents 674 Other service support and related occupations n.e.c Dry cleaning, laundry and related occupations % 38% 7% 3.7% % 32% 10% 0.6% % 33% 12% 0.7% 751 Motor vehicle and transit drivers % 41% 13% 4.1% 7514 Delivery and courier service drivers % 44% 16% 3.7% 861 Harvesting landscaping and natural resources labourers 8612 Landscaping and grounds maintenance labourers % 24% 11% n/a % 24% 11% n/a n in the above table represents the range of the number of employers who indicated at least one employee in an occupation and responded to individual questions about hiring difficulties and vacancies (not all employers responded to all questions). n/a indicates that results have been suppressed due to missing data for some employers. Statistics on hiring activity, hiring difficulties, and employers reporting vacancies were calculated based on the number of employers responding for each question, weighted by establishment for survey non-response (stratified by region, industry group and employer size). Job Vacancy Rate for vacancies that had been unfilled for 4 months or more calculated as: Sum of Unfilled Vacancies / (Sum of Current + Sum of Unfilled Vacancies), with data weighted by establishment for survey non-response (stratified by industry group and employer size).

8 Industry Definition as per North American Industry Classification System (NAICS) Accommodation and Food Services Industry (NAICS 72) This sector comprises establishments primarily engaged in providing short-term lodging and complementary services to travelers, vacationers and others, in facilities such as hotels, motor hotels, resorts, motels, casino hotels, bed and breakfast accommodation, housekeeping cottages and cabins, recreational vehicle parks and campgrounds, hunting and fishing camps, and various types of recreational and adventure camps. This sector also comprises establishments primarily engaged in preparing meals, snacks and beverages, to customer order, for immediate consumption on and off the premises. Research conducted for the Alberta Ministry of Labour by R.A. Malatest & Associates Ltd.