Safe Patient Handling Policy and SPH Ergonomics Teams (Committees)
|
|
- Sharleen Austin
- 6 years ago
- Views:
Transcription
1 SPH Training Series Session 3 Safe Patient Handling Policy and SPH Ergonomics Teams (Committees) Western New York Council on Occupational Safety & Health (WNYCOSH) This material was produced under grant number SH from the Occupational Safety and Health Administration, U.S. Dept. of Labor. It does not necessarily reflect the views or policies of the U.S. Dept. of Labor, nor does mention of trade names, commercial products, or organizations imply endorsement by the US Government.
2 Safe Patient- Handling Policy/ Team Building/ Staff Training Performance, Monitoring and Evaluation Safe Patient- Handling Policy AGENDA: Introduction and Overview: Task vs. Process Team Structure and Composition Establishing Ground Rules Developing an Agenda Group Process Roles Methods of Group Decision Making Conflict Resolution Skills Multiple Intelligences Gap Analysis
3 Introduction to Safe Handling OBJECTIVES: SPH Team participants will be able to: Develop a SPH Policy Develop a meeting agenda Define the duties of each of the group process roles Identify the stages of group development Discuss how Multiple Intelligences affect communication How to achieve SPH Ergonomic Team consensus
4 Section 1: Developing a SPH Policy
5 Section 3 Safe Patient Handling Policy Safe Patient- Handling Policy SPH Policy Objectives SPH Roles What Does a Bad SPH-SPH Policy look like? SPH Policy Outline
6 Section 3: Safe Handling Policy SAFE HANDLING POLICY Policy: A principle or rule to guide decisions and achieve rational outcomes. SPH Policy: A policy and practice that creates a safe environment for patients and health care workers by eliminating hazardous manual lifting tasks. Transferring and repositioning patients is accomplished by using new technologies in mechanical lifting and repositioning devices. NYS Zero-Lift Task Force
7 Section 3: Safe Handling Policy SPH PROGRAM OBJECTIVES Question: What do you want your program to achieve? To increase quality of care
8 Section 3: Safe Handling Policy SPH PROGRAM OBJECTIVES SAMPLE: What do you want your program to achieve? To increase quality of care To perform safe/comfortable mechanical Lifts/transfers for s To reduce the frequency of manual lifting/transferring and repositioning To reduce and prevent caregiver work-related injuries To reduce lost work time hours related to staff injury or fatigue
9 Section 3: Safe Patient Handling Policy ROLES AND RESPONSIBILITIES: MANAGEMENT Question: What does your policy need to say about Management s responsibilities for you to achieve your objectives? Administration shall support implementation of this policy and promote a Culture of Safety
10 Section 3: Safe Patient Handling Policy ROLES AND RESPONSIBILITIES: EMPLOYEES Question: What does your policy need to say about the Employee s responsibilities for you to achieve your objectives? Use approved mechanical lifting/transferring devices for transfers
11 Section 3: Safe Patient Handling Policy ROLES AND RESPONSIBILITIES: SPH/ERGO TEAM Question: What does your policy need to say about your Team s responsibilities for you to achieve your objectives? The SPH/Ergo Team shall support implementation of this policy and promote a Culture of Safety
12 Section 3: Safe Patient Handling Policy GOOD VS. BAD POLICY GROUP ACTIVITY #1 Page 3 of Student Workbook Guide
13 Section 3: Safe Patient Handling Policy SPH HANDLING POLICY: SAMPLE OUTLINE Policy Objectives Roles and Responsibilities Protocols Assessment Care and Management Safety Infection Control Complications/Reportable Incidents Compliance Documentation Procedures
14 Section 2: Teams Team Meetings Team Structure
15 Section 2: Team Meetings TASK VS. PROCESS TASKS are the actions, decisions and discussions of the group. PROCESS is how the work of the group is performed.
16 Section 2: Team Meetings TASKS OF THE GROUP - EXAMPLES Preparing an agenda, identifying issues Discussing an issue Developing selection criteria & making decisions Determining a plan of action
17 Section 2: Team Meetings GROUP PROCESS ACTIVITIES - EXAMPLES Listening and responding Methods for making decisions Group climate Meeting flow
18 Section 2: Team Meetings GROUP PROCESS PROCESS ISSUES BLOCK WORK ON TASKS
19 Section 2: Team Meetings SPH Team Structure & Composition How a Team (Committee) Is Structured Under NYS SPH Law Size of team variable Ratio of Labor to Management (equal) Minimum of one (1) non-managerial nurse and 1 direct care worker on SPH Team Two co-chairs: one (1) management and one (1) frontline worker or non-managerial nurse
20 Section 2: Team Meetings SPH Team Structure & Composition Do we have people in the Team who can accomplish the Team s tasks? The stakeholders needed to make SPH work Representatives of relevant groups (union, management, CFO, PTs/OTs, nurses, CNAs, et cetera) Different shifts/units
21 Section 2: Team Meetings SPH Team Structure & Composition Committee Meeting Schedule/Times: Regular intervals (bi-monthly/monthly) As-Needed Emergency basis During working time During non-working time Paid straight-hourly time
22 Section 2: Team Meetings SPH Team Structure & Composition Your SPH Team s Tasks: Set criteria for evaluations to determine what equipment is used Set criteria for performance of risk assessments of the environments/job tasks and needs Ensure equipment is set up, functioning Provide initial and on-going training Set up a process for incidence investigation Recommend equipment acquisition Minimally, a program assessment
23 Section 2: Team Meetings SPH Team Structure & Composition Minutes of Team Meetings: Designate someone to take/distribute minutes Document issues brought up A record of any agreements made at the meeting and actions/recommendations made Use as a measurement tool to gauge extent of implementation of Team s actions
24 Section 2: Team Meetings SPH Team Structure & Composition The Team s Authority: Advisory only? Independent authority? Reactive? Involved in planning?
25 Section 2 Setting the Stage for Productive Meetings Bad vs. Good Meetings Ground Rules Agendas Key Roles Practicing Committee Role and Skills
26 Section 2: Setting the Stage for Productive Meetings GROUP ACTIVITY#2 Page 13 of Student Workbook Guide BAD MEETINGS GOOD MEETINGS
27 Section 2: Setting the Stage for Productive Meetings ESTABLISHING GROUND RULES: GROUP ACTIVITY #3 Page 15 of Student Workbook Guide Importance Commitment Examples
28 Section 2: Setting the Stage for Productive Meetings GUIDELINES FOR PITCHING A BETTER MEETING: PLAN the meeting INFORM the participants TARGET for a productive discussion CONTAIN the discussion HASTEN the completion of action steps
29 Section 2: Setting the Stage for Productive Meetings USING AGENDAS EFFECTIVELY Location, date and time Purpose Attendees Topics in order of presentation/time Pre-meeting assignments Contact the presenters Distribute the agenda
30 Section 3: Group Process Roles Group Roles Practicing Team Roles Group Development
31 Section 3: Group Process Roles KEY ROLES IN EVERY MEETING Primary Facilitator Secondary Facilitators Timekeeper Recorder/Note-taker
32 Section 3: Group Process Roles SPH TEAM S PRIMARY FACILITATOR: Guides group process Allows each member to be heard Suggests processes Keeps group focused on task
33 Section 3: Group Process Roles SPH TEAM S SECONDARY FACILITATOR Assists the Primary Facilitator with keeping the Team on task and helps guide the group process
34 Section 3: Group Process Roles SPH TEAM S RECORDER/NOTE-TAKER Key ideas recorded Accuracy check Use flip charts
35 Section 3: Group Process Roles SPH TEAM S TIMEKEEPER: Monitors timeframe to accomplish agenda tasks Keeps time check and provides update
36 Section 3: Group Process Roles SPH PARTICIPANT ROLE: Prep before the meeting Participate during the meeting Follow-up after the meeting
37 Section 4: Methods of Group Decision-Making Decision by Authority Decision by Authority with Advice Decision by Minority Decision by Majority Decision by Consensus Decision by Unanimity Steps for Reaching Consensus Interest-Based Decision Making
38 Section 4: Methods of Group Decision-Making WHAT DECISION-MAKING PROCESS CAN OUR SPH TEAM USE? Levels of Group Involvement: Decision by Authority Decision by Authority w/ Advice
39 Section 4: Methods of Group Decision-Making WHAT DECISION-MAKING PROCESS CAN OUR SPH TEAM USE? Levels of Group Involvement: Decision by Minority Majority Rule
40 Section 4: Methods of Group Decision-Making WHAT DECISION-MAKING PROCESS CAN OUR SPH TEAM USE? Levels of Group Involvement: Decision by Consensus Decision by Unanimity
41 Section 4: Methods of Group Decision-Making WHAT IS CONSENSUS DECISION-MAKING: The consensus method encourages: Difference of opinion and treats them as important considerations Consideration of all aspects of a problem Consideration of all possible courses of action to solve it Giving each person an equal chance to influence the outcome
42 Section 4: Methods of Group Decision-Making WHAT IS CONSENSUS DECISION-MAKING: The consensus method encourages: Fully utilizing the information and experiences of each person on the Team Integration of many points of view into a common solution
43 Section 4: Methods of Group Decision-Making EIGHT STEPS TO A CONSENSUS DECISION: Step 1: Group agrees on decision to be made Step 2: Everyone presents his/her view clearly and logically but without excessive advocacy Step 3: All relevant info and evidence is reviewed, including minority opinion Step 4: Possible decision alternatives or options are identified
44 Section 4: Methods of Group Decision-Making EIGHT STEPS TO A CONSENSUS DECISION: Step 5: Pros and cons of each alternative are examined Step 6: Differences of opinion fully explored to try to resolve disagreements Step 7: Group discussion leading to the selection of the most positive and least negative features Step 8: Everyone agrees to endorse the final decision
45 Section 4: Methods of Group Decision-Making GROUP ACTIVITY #4 Page 24 of Student Workbook Guide Prioritizing Items from the Latest Safety and Health Audit
46 Section 5: Conflict Resolution Skills
47 Section 5: Conflict Resolution Skills COLLABORATIVE CONFLICT RESOLUTION Getting Beyond Positions to What People Really Want
48 Section 5: Conflict Resolution Skills CONFLICT RESOLUTION SKILLS: Getting Beyond Positions To What People Really Want A vs. B Issue Position Interest Reframe Options Best Solution/Agreement
49 Section 5: Conflict Resolution Skills CONFLICT RESOLUTION SKILLS: Getting Beyond Positions To What People Really Want A vs. B Issue Position Interest Reframe Options Best Solution/Agreement
50 Section 5: Conflict Resolution Skills CONFLICT RESOLUTION SKILLS: Getting Beyond Positions To What People Really Want A vs. B Issue Position Interest Reframe Options Best Solution/Agreement
51 Section 6: Natural Stages of Group Development Forming Storming Norming Performing
52 Section 6: Natural Stages of Group Development WHAT TO EXPECT WHEN TEAMS ARE FIRST FORMED: Unproductive at first Team members uncertain of roles Personalities may not mesh well Making decisions a struggle HANG IN THERE! This Is Normal for All Groups Your Team Will Move On
53 Section 6: Natural Stages of Group Development STAGES OF TEAM DEVELOPMENT: Forming Storming Norming Performing
54 Section 6: Natural Stages of Group Development FORMING ( Infancy ): Tasks: Learn group process Set ground rules Small decisions
55 Section 6: Natural Stages of Group Development FORMING ( Infancy ): Issues of Inclusion Process: Heavy facilitation Member uncertainty Dependent Polite Powerless Resist change
56 Section 6: Natural Stages of Group Development STORMING ( Adolescence ): Tasks: Leader development Conflict Minor decisions Make changes
57 Section 6: Natural Stages of Group Development NORMING PERFORMING ( Adulthood ) Tasks: Use ground rules Share leadership Reach understanding Major decisions Create change
58 Section 6: Natural Stages of Group Development NORMING PERFORMING ( Adulthood ) Issues of Affection Process: Use of group process skills Coaching Independent Test power Bonding
59 Section 6: Natural Stages of Group Development YOUR ORGANIZATION S CLIMATE FOR SPH TEAMS: Force Field Analysis Purpose Achieving Change
60 Section 7: Overcoming Resistance to Change Forces for Changes Forces against Change Weakening the Forces against change
61 Section 7: Natural Stages of Group Development YOUR ORGANIZATION S CLIMATE FOR SPH TEAMS: Force Field Analysis NEW SPH POLICY & PRACTICES FORCES FOR CHANGE Vs. FORCES OF RESISTANCE TO CHANGE
62 Section 7: Natural Stages of Group Development YOUR ORGANIZATION S CLIMATE FOR SPH TEAMS: Force Field Analysis
63 Section 7: Natural Stages of Group Development YOUR ORGANIZATION S CLIMATE FOR SPH TEAMS: Force Field Analysis FORCES FOR CHANGE FORCES OF RESISTANCE Safe Handling Policy and Practice Purchase of Equipment Too Costly Not Enough Staff Not Assessable Not Necessary Et Cetera
64 Section 7: Natural Stages of Group Development YOUR ORGANIZATION S CLIMATE FOR SPH TEAMS: Force Field Analysis FORCES FOR CHANGE FORCES OF RESISTANCE Safe Handling Policy and Practice
65 Section 7: Multiple Intelligences GROUP ACTIVITY #5 Page 28 of Student Workbook Guide Theory of Multiple Intelligence Which Way are YOU Smart?
66 Section 7: Multiple Intelligences DIFFERENT WAYS YOUR TEAM MEMBERS ARE SMART The Theory of MULTIPLE INTELLIGENCES As defined by Howard Garner
67 Word Smart Section 7: Multiple Intelligences DIFFERENT WAYS YOUR TEAM MEMBERS ARE SMART Picture Smart Body Smart People Smart Music Smart Number Smart Nature Smart Self Smart
68 Section 7: Multiple Intelligences DIFFERENT WAYS YOUR TEAM MEMBERS ARE SMART WHAT INTELLIGENCE DO YOU PREFER?
69 Section 7: Multiple Intelligences DIFFERENT WAYS YOUR TEAM MEMBERS ARE SMART APPRECIATING OUR DIFFERENCES
70 SPH Ergonomics Team Meeting Role Play GROUP ACTIVITY #6 Page 32 of Student Workbook Guide
71 Section 8: SPH Evaluation, Competency, Evaluation and Monitoring Direct Care Worker and SPH Training Competency Evaluation Mentoring Evaluating Monitoring
72 Section 8: SPH Evaluation, Competency, Evaluation & Monitoring OVERVIEW: STAFF TRAINING/MONITORING FORMAT 3-Hr Staff Competency Training By Unit in Groups of 15 Initial Competency Evaluation Role of Preceptors/Evaluation Retraining
73 Section 8: SPH Evaluation, Competency, Evaluation & Monitoring COMPETENCY TRAINING: 1-1 ½ HOUR CLASS Myths of Safe Manual Handling Body Mechanics/NIOSH Lift Formula Ergo Risk Factors (Pivot Transfer) Anatomy of an Injury SPH Philosophy Overview Assessments/Care Plans
74 Section 8: SPH Evaluation, Competency, Evaluation & Monitoring COMPETENCY TRAINING: 2-HOUR HANDS-ON Sit-to-Stand Lifting/Slings Full Mechanical Lift/Slings Ceiling Lift/Slings (If Available) Slip Sheets Air Mats
75 Section 8: SPH Evaluation, Competency, Evaluation & Monitoring MONITORING FOR COMPETENCY 3-Hour Competency Training Exam Preceptor Evaluation of Caregiver Annual Evaluation Don t Discipline Coach. Retrain.
76 Section 8: SPH Evaluation, Competency, Evaluation & Monitoring TRANSITION ONTO THE UNITS Schedule a day the equipment will be delivered on the floor Go Live! Announce to the unit that they are now a SPH facility SPH/Ergo Team holds a brief unit meeting Obtain consensus on Park & Charge Areas Label all equipment/slings Explain rotation system for slings Explain preceptor program/introduce SPH/Ergo Team members, Point Person, SPH coaches, super-users
77 Section 8: SPH Evaluation, Competency, Evaluation & Monitoring MONITOR/LEAD/LEARN Lead/Coach by Example Observe/Discuss Mistakes Evaluate Performance Audits
78 Section 9 After Action Reviews After Action Review: Getting at the Root Causes The After Action Review Process Practicing on AAR
79 Section 9: After Action Reviews AFTER ACTION REVIEWS A means for caregivers to share information with co-workers and supervisors about: An injury that has occurred as a result of handling A near-miss incident Failure to follow policy Failure of equipment An unexpected positive outcome
80 Section 9: After Action Reviews CONDUCTING AN AFTER ACTION REVIEW Honest exchange Informal and brief SPH Point Person may lead No finger-pointing: take a team approach Focus on adjusting the program to prevent future incidents
81 Section 9: After Action Reviews THE AAR PROCESS After Action Reviews Address: What happened? What was supposed to happen? What accounts for the difference? How to avoid a same future outcome? What s the follow-up plan?
82 Section 10: Organizational Needs Assessment GAP ANALYSIS GROUP ACTIVITY #7 Page 28 of Student Workbook Guide Where We Are Where We Want to Be How We Get There
Guide to Defining Performance Levels
Guide to Defining Performance Levels This guide lists the performance factors and performance levels in the College s Goals and Performance Evaluation for Staff. It is a reference tool to help you write
More informationHealth and Safety Committees
FACTSHEET N 1 Health and Safety Committees Roles of A health and safety committee can be an important way to improve conditions on the job. The committee provides a forum for employees and management to
More informationWelcome! Introduction of participants Introduction of trainers Welcome to the course
Welcome! Introduction of participants Introduction of trainers Welcome to the course 2 AGENDA Session 1: Introduction to Registered Apprenticeship and Mentorship Welcome and Introductions Review of Session
More informationCommunication Rules for A Respectful Workplace
Published on Sports Management Resources Communication Rules for A Respectful Workplace Note: The following material is excerpted from a pre-publication manuscript: Lopiano, D.A. and Zotos, C. (Publication
More informationHandling Difficult Project Situations. A Critical Skill for Every PM
Handling Difficult Project Situations A Critical Skill for Every PM Mark Waldof Consulting LLC 2015 This seminar provided by Mark Waldof Consulting LLC owner@manageprojectsbetter.com The latest version
More informationManager, Supervisor & CEMA Skill Set Model County of Santa Clara
Leads Innovation Leadership Styles Manages Change Models Integrity, Trust & Transparency Strategic Thinking and Planning Manager, Supervisor & CEMA Skill Set Model County of Santa Clara Conflict Management
More informationHow to Engage Employees. A Guide for Employees, Supervisors, Managers, & Executives
How to Engage Employees A Guide for Employees, Supervisors, Managers, & Executives 1 Introduction Employee Engagement is a good in and of itself. What is Employee Engagement? Employee engagement is the
More informationNYS DSP Core Competencies Evaluation Process
NYS DSP Core Competencies Evaluation Process 1 What is a competency based program? Setting standard of support How our staff should be performing everyday Not just a training or evaluation program Skill
More informationIncreasing the Effectiveness of Labor-Management Safety and Health Committees
Increasing the Effectiveness of Labor-Management Safety and Health Committees This material was produced under grant number SH29635SH6 from the Occupational Safety and Health Administration, U.S. Department
More informationPrinciple Centered Safety
Principle Centered Safety Taking Safety to the Next Degree 2002 Training Logic, Inc. All rights reserved. Presented by: Training Logic, Inc. What Shadow do you cast? Safety Leader Life Skills Core Value
More informationServices for Edmonton-Area
Services for Edmonton-Area Businesses and Corporations TRANSFORM Feng shui for your workplace or office soul. RESTORE Buy a new lease on your work or office life. FACILITATE TRAIN Get on the Training Train
More informationProfessional Development Studies
Professional Development Studies 519 Professional Development Studies Today s worker is faced not only with ever-increasing technological challenges, but also with the need for applied instruction in a
More informationGuidance for Supervisors: Communicating and Meeting with Employees Who Are Becoming Nonexempt
Guidance for Supervisors: Communicating and Meeting with Employees Who Are Becoming Nonexempt Guidance for Supervisors: Communicating and Meeting with Employees Who Are Becoming Nonexempt October, 2016
More informationEFFECTIVE TEAMS. Higher Administration and IT Administrative Theory and Practice Outcome 1 - Effectiveness of the administrative function
EFFECTIVE TEAMS The learner will be able to: 1 Provide an account of the factors contributing to the effectiveness of the administrative by: 1.1 Describing the characteristics of effective teams Features
More informationThis is all echoed in our Māori identity Hikina Whakatutuki which broadly means lifting to make successful.
POSITION DESCRIPTION Position details Position Title Team/Branch/Group Location Senior Policy Advisor By Placement Wellington Date June 2015 Our purpose grow New Zealand for all Our purpose is to grow
More informationGUIDED GROUP DISCOVERY PARTICIPANT WORKBOOK
GUIDED GROUP DISCOVERY PARTICIPANT WORKBOOK A journey in self-exploration for job seekers with disabilities who are ready to take control of their employment search 2017 EDITION The National Center on
More informationJOB DESCRIPTION. NPO (Sub-Programme Manager) ICS 9 (NO-B) Uruguay One Year Fixed-Term initially POST TITLE: LEVEL: DUTY STATION: DURATION:
JOB DESCRIPTION POST TITLE: LEVEL: DUTY STATION: DURATION: NPO (Sub-Programme Manager) ICS 9 (NO-B) Uruguay One Year Fixed-Term initially Organizational Context (focusing on leadership role, enabling environment
More informationV OL U N T EER M A N A GEM EN T SERI ES Facilitator s Guide
VOLUNTEER MANAGEMENT SERIES Facilitator s Guide Special Olympics ACKNOWLEDGEMENTS The Special Olympics has been made possible with the help and dedication of the following: Special Olympics staff The Global
More informationKey-points in Dealing with Difficult Performance Reviews- Overviews
Key-points in Dealing with Difficult Performance Reviews- Overviews By Lynne Eisaguirre By now you may understand that the performance appraisal process is part of an ongoing year-round process of giving
More informationChapter 2: The Project Management and Information Technology Context
Chapter 2: The Project Management and Information Technology Context TRUE/FALSE 1. Many of the theories and concepts of project management are difficult to understand. F PTS: 1 REF: 44 2. If project managers
More informationPeople and Organizations. Political Perspective on Organizations Session 6
People and Organizations Political Perspective on Organizations Session 6 Basic Concepts & Tools of a Political Perspective Interests substantive and relationship Stakeholder Mapping---supporters & blockers
More informationThe Nature of Organizational Theory. (Management Theory)
The Nature of Organizational Theory (Management Theory) An organization is a collection of people working together under a division of labor and a hierarchy of authority to achieve a common goal. Continuously
More informationWCB Safety Certified. Element Criteria. and. Sample Questions
WCB Safety Certified Element Criteria and Sample Questions WCB Safety Certified Overview, Criteria and Sample Questions 2017 The Workers Compensation Board of Nova Scotia (WCB) is committed to the reduction
More informationFundamentals of Project Management Bill Coda
Fundamentals of Project Management Bill Coda The P in PM is as much about People Management as it is about Project Management. Agenda Introduction and Overview Objectives Project Management Frameworks
More informationLEADERSHIP PRINCIPLES (418)
DESCRIPTION Leadership Principles teaches how to be an effective leader. Concepts include goal setting, motivation, team building, time management, conflict resolution, communication, ethics, diversity
More informationLeadership Communications Workshop. Future Leaders Day HNZ Conference 2013
Leadership Communications Workshop Future Leaders Day HNZ Conference 2013 Defining Leadership Leading Different Personalities 4 Leadership Styles Avoiding Leadership Traps What Impacts Motivation? Managing
More informationWork Family Engagement. Presented by Britt Howard MS, CSP, CRSP Corporate Vice President - HSSEQ
Work Family Engagement Presented by Britt Howard MS, CSP, CRSP Corporate Vice President - HSSEQ Agenda CH2M s Global Work Family s Goal of Target Zero How Target Zero Will Be Achieved Work Family Engagement
More informationProfessional Development Studies
492 Professional Development Studies Professional Development Studies Today s worker is faced not only with ever-increasing technological challenges, but also with the need for applied instruction in a
More informationLeadership & Success
Leadership & Success Program Overview 2018 VERSION SuperviSory Development institute THE LEADERSHIP DEVELOPMENT INSTITUTE PROGRAM OUTLINE Course I: Developing People Skills Personal Leadership (PDP ProScan)
More informationLeadership & Success
Leadership & Success Program Overview 2019 VERSION SuperviSory Development institute THE LEADERSHIP DEVELOPMENT INSTITUTE PROGRAM OUTLINE Course I: Developing People Skills Personal Leadership (PDP ProScan)
More informationRETURN TO WORK Strategies for supporting the supervisor when mental health is a factor in the employee s return to work
ABSTRACT: Factors and strategies to help occupational health nurses assist in supporting the supervisor for return-to-work cases where the returning employee has experienced mental health issues. RETURN
More informationPosition Description Questionnaire (PDQ) Guide
Position Description Questionnaire (PDQ) Guide Position Description Questionnaire (PDQ) Overview Purpose The PDQ is a tool for collecting meaningful job content information that can be used to evaluate
More informationA Trade Union Perspective on The New View of Health and Safety
A Trade Union Perspective on The New View of Health and Safety by James Frederick, Bud Hudspith, & Gerry LeBlanc Author Notes: James Frederick is the Assistant Director of Health, Safety and Environment
More informationUNCLASSIFIED EMPLOYEE PERFORMANCE APPRAISAL POLICY AND PROCEDURE
Revised: 10/1/13 UNCLASSIFIED EMPLOYEE PERFORMANCE APPRAISAL POLICY AND PROCEDURE Purpose: The Unclassified Performance Appraisal is a tool used to measure individual performance and to develop employees
More informationMentor and Mentee Tool Kit
Mentor and Mentee Tool Kit Page 1 Mentoring Overview Benefits of Mentoring to the Mentor / Mentee and Organisation: Benefits to Organisation Strengthened capacity Eased transition periods for new members
More informationMoving Bin with Hoist Causes Foot Fracture
Purpose To share lessons learned gained from incident investigations through a small group discussion method format. To understand lessons learned through a Systems of Safety viewpoint. This material was
More informationWorker Injured on Scissor Lift
Purpose Worker Injured on Scissor Lift To share lessons learned gained from incident investigations through a small group discussion method format. To understand lessons learned through a Systems of Safety
More informationTraining Within Industry. An Overview Beginning with the JI 4-Step Method of Instruction
Training Within Industry An Overview Beginning with the JI 4-Step Method of Instruction What is TWI? TWI or Training Within Industry is a Leadership Development Program designed to provide your supervisors
More informationSupervision Policy. Safeguarding in Education
Supervision Policy Safeguarding in Education This policy has been written to ensure Worth Primary School fulfils its responsibilities under the 2012 Early Years Foundation Stage (EYFS 2012) in providing
More informationMANAGEMENT COMPETENCY FRAMEWORK TEMPLATE
MANAGEMENT COMPETENCY FRAMEWORK TEMPLATE This template enables you to determine two things with regard to the twelve common competencies used in organization s management competency framework. Firstly,
More informationEmerging Ethical Challenges for CPAs
Professional Development Course Emerging Ethical Challenges for CPAs (Plenary session from Beyond Financial Reporting Conference) COPYRIGHT Chartered Professional Accountants of British Columbia All rights
More informationTRANSFORM SAFETY CULTURE USING SIX SIGMA TOOLS. Mike Williamsen Ph.D. CSP
TRANSFORM SAFETY CULTURE USING SIX SIGMA TOOLS Mike Williamsen Ph.D. CSP AGENDA Safety Culture Models Overview Diagnostics - Safety Perception Surveys - Field Interviews Continuous Improvement Team Fundamentals
More informationGames Recognizing your home s achievements in Show-Me Quality: QAPI in Action
Show-Me Quality Games Recognizing your home s achievements in Show-Me Quality: QAPI in Action Copper Bronze Silver Gold 1 Show-Me Quality Games Program Primaris is pleased to offer an exciting new program
More informationPSE&G s Health and Safety Journey
PSE&G s Health and Safety Journey Safety Culture Working safely when no one is watching AGA Safety Summit December 5-6, 2007 Presented by Ralph La Rossa Public Service Electric & Gas Co. NJ s oldest and
More informationBanish Incivility FOREVER from Your Workplace!
Definition of Conflict: Strive to create a work environment where happy, productive, and loyal people can flourish. -McLeod & Tetzlaff, The Employee Experience tension or struggle arising from mutually
More informationCourses Offered. 438 Professional Development Studies. Coordinator & Office
438 Professional Development Studies Professional Development Studies Today s worker is faced not only with ever-increasing technological challenges, but also with the need for applied instruction in a
More informationCERTIFICATIONS IN HUMAN RESOURCES. SPHRi TM Senior Professional in Human Resources - International TM SPHRi. Exam Content Outline
CERTIFICATIONS IN HUMAN RESOURCES SPHRi TM Senior Professional in Human Resources - International TM 2018 SPHRi Exam Content Outline SPHRi Exam Content Outline At-a-Glance: SPHRi Exam Weighting by Functional
More informationPlanning for Election Observation A Field Guide for Election Monitoring Groups
Planning for Election Observation A Field Guide for Election Monitoring Groups Planning for Election Observation This field guide is designed as an easy- reference tool for domestic non- partisan election
More informationDeveloping Frontline Supervisor Competencies Overview
Developing Frontline Supervisor Competencies Overview The City and County of Denver is a vibrant, dynamic city that requires strong leaders at every level of the organization. To ensure that we have strong
More informationStop managing, start coaching. Enhance employee commitment and improve productivity. Jerry W. Gilley and Nathaniël Boughton
Stop managing, start coaching. Enhance employee commitment and improve productivity. Jerry W. Gilley and Nathaniël Boughton Irwin Professional Publishing ISBN 0-7863-0456-1 Why managers should be coaches?
More information2019 Webinar Catalog
2019 Webinar Catalog Table of Contents 2019 Webinar Series NEW! Deer Oaks 2019 Supervisor Excellence Webinar Series: Employee Engagement NEW! Deer Oaks 2019 Leadership Certificate Program NEW! Deer Oaks
More informationTRAINING FOR UAW LOCAL UNION LEADERS OF THE 21 st CENTURY
TRAINING FOR UAW LOCAL UNION LEADERS OF THE 21 st CENTURY It s still about teamwork in leadership and solidarity in the ranks. This national curriculum has been developed for you the UAW Local Union leader
More informationBETTER TOGETHER: BUILDING MORE EFFECTIVE CROSS-FUNCTIONAL TEAMS
BETTER TOGETHER: BUILDING MORE EFFECTIVE CROSS-FUNCTIONAL TEAMS Although cross-functional teams are increasingly common in today s fastmoving economy, many organizations still follow a silo approach when
More informationLEAD BUSINESS INSIGHTS POSITION DESCRIPTION
LEAD BUSINESS INSIGHTS POSITION DESCRIPTION Position Title: Responsible To: Council Program: Lead Business Insights Manager, Business Engagement Information Management - Engage Classification Level: Salaried,
More informationInjury and Illness Prevention Program Checklist
Factsheets: 1. Why Management Should Support Prevention Programs 2. Model Letter to Management Requesting a Copy of their Prevention Program (Unionized Workforce Version) 3. Model Letter to Management
More informationDEVELOPMENT OF PAN-CANADIAN DISCIPLINE-SPECIFIC COMPETENCIES FOR HEALTH PROMOTERS SUMMARY REPORT CONSULTATION RESULTS
DEVELOPMENT OF PAN-CANADIAN DISCIPLINE-SPECIFIC COMPETENCIES FOR HEALTH PROMOTERS SUMMARY REPORT CONSULTATION RESULTS March 2009 Marco Ghassemi, MSc ACKNOWLEDGEMENTS: Author: Marco Ghassemi, MSc Project
More informationAchieving World Class Safety Performance Through Metrics
Session No. 710 Achieving World Class Safety Performance Through Metrics Introduction John W. Russell, MS, PE, CSP, CPE, CPEA, ARM, PCMH Technical Director Liberty Mutual Group Irving, TX Metrics are a
More informationZ1003 Psychological Health and Safety in the Workplace Navigating for Successful Implementation
Z1003 Psychological Health and Safety in the Workplace Navigating for Successful Implementation CSA Group CSA Group is a not-for-profit membership-based association serving business, industry, government
More informationJust Culture. Leading Through Shared Values and Expectations
Just Culture Leading Through Shared Values and Expectations Objectives Understand the concepts of Just Culture Identify three predictable behaviors Understand a Just Culture investigation Describe the
More informationPlanning. Supervisors and Coordinators
Planning Supervisors and Coordinators Review Homework Review Homework from Module 1 Problem Solving and Decision Making Break into teams and discuss individual problems and solutions Pick the best one
More informationAction Planning LEADERSHIP
Action Planning Your team will develop an ACTION PLAN during this training program. The purpose of Action Planning is to organize your priorities and activities for when you return to your work place.
More informationStrategic Planning: Setting the Course for the Agency
Strategic Planning: Setting the Course for the Agency Board Training Facilitation Guide ROMA Principles & Practices for Community Action Agency Boards Created through the Partnership s Organizational Standards
More informationCoaching Your Team to the Next Level.
Coaching Your Team to the Next Level 1 1 2 2 2 Football Analogy 1. Scouting 2. Focus on the Scoreboard 3. Keep Player Statistics 4. Pregame Speech 5. Half-time Pep talk 6. Victory Celebration 3 3 3 1.
More informationPotential Steam Burns Due to Lockout/Tagout (LOTO) Failure
Potential Steam Burns Due to Lockout/Tagout (LOTO) Failure Purpose To share lessons learned gained from incident investigations through a small group discussion method format. To understand lessons learned
More informationAudience: Six to eight New employees of YouthCARE, young staff members new to full time youth work.
YouthCARE Youth Workers and Audience: Six to eight New employees of YouthCARE, young staff members new to full time youth work. Goal: To prepare new youth workers to critically think about and demonstrate
More informationLeadership & Success. Program Overview 2014 VERSION
Leadership & Success Program Overview 2014 VERSION Supervisory Development Institute THE SUPERVISORY DEVELOPMENT INSTITUTE PROGRAM OUTLINE Course I: Developing People Skills Personal Leadership (PDP ProScan)
More informationLearning Breaks - Course List
PROJECT-MANAGEMENT SKILLS How to Use Burndown Charts Keeping Your Projects on Track Managing Project Uncertainty Planning for the Unknown Effective Scrum Meetings Why Change Can Fail Knowing What NOT To
More informationTeam Development Engines that Drive Performance
Team Development Engines that Drive Performance & Leaders Setting a Culture for High Performing Teams Michael A. Fors, Ph.D. 2007 1 Objectives 1. Define a team & why they are important to organizational
More informationBuilding a Culture of Recognition in your Organization NOW! April 19, 2013
Building a Culture of Recognition in your Organization NOW! April 19, 2013 Building Recognition into your Organizational Culture NOW! Greg Butterfield Partner, Terryberry This is what we will share TODAY!!!
More informationEngaging the Business to Ensure Project Success. Cindy Stonesifer, MBA, PMP
Engaging the Business to Ensure Project Success Cindy Stonesifer, MBA, PMP Objectives and Agenda Objectives. At the end of this session you will: Be aware of stakeholder classification models you can use
More informationOMNI s Learning Development & Practice
OMNI s Learning Development & Practice Professional Development Series Successful organizations recognize the need to continue investing in their people. OMNI s curriculum delivers practical insights,
More informationFY18 INTERIM PERFORMANCE FEEDBACK FORM FOR ADMINISTRATIVE STAFF (Grades 25-34) DISCUSSION AND REVIEW. Employee: Job Title:
FY18 INTERIM PERFORMANCE FEEDBACK FORM FOR ADMINISTRATIVE STAFF (Grades 25-34) DISCUSSION AND REVIEW Employee: Job Title: Department: Reviewer/Supervisor: Performance Feedback Period: July 2017 June 2018
More informationJOB DESCRIPTIONS and PERFORMANCE EVALUATIONS
JOB DESCRIPTIONS and PERFORMANCE EVALUATIONS 1. Identify the functions necessary to operate your Facility. 2. Review the job descriptions and verify that the identified essential functions are assigned
More informationJohn Kotter. Leading Change Heart of Change Our Iceberg Is Melting A Sense of Urgency. Slide 2
5 John Kotter Leading Change Heart of Change Our Iceberg Is Melting A Sense of Urgency Slide 2 Succeeding in a Changing World Did not try to change They tried and failed They tried and succeeded but did
More informationSchool Team Advisor for Youth (S.T.A.Y) (New position)
Edmonton Catholic Schools is now accepting applications for the position of School Team Advisor for Youth (S.T.A.Y) (New position) Edmonton Catholic Schools is a large urban school district whose mission
More informationGlobal Management Academy
Global Management Academy ILM LEVEL 3 QUALIFICATIONS HANDBOOK Global Management Academy www.globalmanagementacademy.co.uk CONTENTS Global Management Academy ILM Level 3 Program... 5 Qualification Specifications...
More informationSUPERVISOR, CUSTOMER SERVICE (New position)
Edmonton Catholic Schools is now accepting applications for the position of SUPERVISOR, CUSTOMER SERVICE (New position) Edmonton Catholic Schools is a large urban school district whose mission is to provide
More informationHow to Obtain and Maintain a Goal of ZERO Accidents
How to Obtain and Maintain a Goal of ZERO Accidents 2013 AIMCAL Web Coating & Handling Conference Presenter: Dave Ellison Sage Environmental Consulting, LP October 29, 2013 1 Agenda Discussion Key elements
More informationTASK LIST - UTILITY ADMINISTRATOR I (CLASS CODE )
., Policies, Laws, & Procedures TASK LIST - UTILITY ADMINISTRATOR I (CLASS CODE 9105-1) 1. Prepares procedure or policy manuals, guidelines, statements, and contracts by performing activities such as reading
More informationConsensus & Common Ground Question & Answer
Best Safety Practices for the Construction Industry 01 February 2010 Today s Agenda Best Practices Merit Construction (GC) Best Practices Seedorff Masonry (Subcontractor) Implementation & Execution On-the-Jobsite
More informationUsing Wrong Tool Causes Injury
Purpose To share lessons learned gained from incident investigations through a small group discussion method format. To understand lessons learned through a Systems of Safety viewpoint. This material was
More informationTEAM EMOTIONAL INTELLIGENCE SURVEY REPORT
TEAM EMOTIONAL INTELLIGENCE SURVEY REPORT April 15, 2013 For further information about Team Emotional Intelligence: www.geipartners.com GEI Partners 2013 This report is the property of GEI Partners (Professor
More informationMPA Professional Work Experience Guide
MPA Professional Work Experience Guide 1. Purpose Sequence of Events 2. Competencies 3. Prerequisites 4. Requirements of the Professional Work Experience 5. Elements of Success 6. Contracts Chart of Potential
More informationNew Hampshire School Boards Association 25 Triangle Park Drive, Suite 101 Concord, NH (603) (603) (fax)
New Hampshire School Boards Association 25 Triangle Park Drive, Suite 101 Concord, NH 03301 (603) 228-2061 (603) 228-2351 (fax) Effective School Board Meetings A. Establishing Goals of the Board Meeting:
More informationWales Millennium Centre Behavioral Competencies Framework 1
Wales Millennium Centre Behavioural Competencies Framework Be Reflective Ensuring we understand who our customers are Taking time to listen to customers Proactively engaging with customers to find out
More informationManaging and Evaluating Employee Performance. January 2018
Managing and Evaluating Employee Performance January 2018 Timelines Non-Instructional Academic Staff and Limited Fiscal year Processes begin in July for prior year (July 1 June 30) Due by end of August
More informationBecoming a Successful Supervisor First Edition
Assessment Becoming a Successful Supervisor First Edition Complete this book, and you ll know how to: 1) Transition to a supervisory role. 2) Apply the principles and processes of high performance management.
More informationPractices for Effective Local Government Leadership
Practices for Effective Local Government Leadership ICMA delivers the latest research in the 14 core areas critical for effective local government leadership and management. ICMA University is the premier
More informationWorker s Knee Injured While Lifting Box
Purpose Worker s Knee Injured While Lifting Box To share lessons learned gained from incident investigations through a small group discussion method format. To understand lessons learned through a Systems
More informationM a n a g i n g T h e S t a r PATH TO QSC
M a n a g i n g T h e S t a r PATH TO QSC FEBRUARY 2009 The Path To Success Success comes in many forms and from many directions. Often it does not come easily and all the obstacles and distractions thrown
More informationSupervisors as ES&H Leaders
Supervisors as ES&H Leaders Bill Adams, CIH, CSP, CPEA, LEED AP www.safex.us 1-866-SAFEX US 1 Leader Defined A person who rules or guides or inspires others wordnet.princeton.edu/perl/webwn A person that
More informationWorkshop: Best Practices in Labor-Management Committees in Higher Education
Journal of Collective Bargaining in the Academy Volume 0 National Center Proceedings 2016 Article 68 September 2016 Workshop: Best Practices in Labor-Management Committees in Higher Education Sally Klingel
More informationCollaboration and Project Teams: Understanding and Creating Success.
Collaboration and Project Teams: Understanding and Creating Success. NZVET Conference, 2014 Neil Haigh One day Another Project.. more frequent engagements with each other mean that professional [and research]
More informationLeadership and Culture ExxonMobil
Leadership and Culture ExxonMobil M. D. Weesner Operations Advisor ExxonMobil Pipeline Company October 4, 2016 Excerpts from Safety Credo ExxonMobil s Commitment to Safety Articulated by Safety Credo Incidents
More informationPerformance Management #CIPDPM17
Performance Management Workshop @CIPD_Events #CIPDPM17 Redesigning a Performance Management System that is Aligned with your Organisation s Objectives Bob Blenkinsop, Director, Infinitive Perspective Sean
More informationGOT CONFLICT? Elise M. Chambers, Esq. Program Director
GOT CONFLICT? Elise M. Chambers, Esq. Program Director elise@crcminnesota.org 612-813-3206 TODAY, WE LL Get a crash course: Master Conflict Theory in 10 minutes Learn three tools: Interest Based Listening
More informationEthics in Human Resource Management
Chapter 12 Ethics in Human Resource Management Introduction Ethics in Job Design Ethics in Human Resource Planning Ethics in Recruitment and Selection Ethics in Training and Development Ethics in Career
More informationThe HR Doctor is in: Using Mediation to Manage Conflict among Leaders. Presented By: Janine Corea HR Consultant Services Manager HR Works, Inc.
The HR Doctor is in: Using Mediation to Manage Conflict among Leaders Presented By: Janine Corea HR Consultant Services Manager HR Works, Inc. HR Works is not engaged in rendering legal services. If legal
More informationOverloaded Forklift. To share lessons learned gained from incident investigations through a small group discussion method format.
Purpose To share lessons learned gained from incident investigations through a small group discussion method format. To understand lessons learned through a Systems of Safety viewpoint. This material was
More informationEffective Safety Teams Make them work for you. DIOSHDays 2015
Effective Safety Teams Make them work for you DIOSHDays 2015 Rate Your Safety Team 1. Motivated, get things done, cornerstone of your safety program, focus on problem solving and safety promotion, loved
More information