NEW HORIZONS ONLINE LIVE. Certified Associate of Project Management (CAPM ) PMBOK Guide, 5th Edition DAY 3

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1 NEW HORIZONS ONLINE LIVE Certified Associate of Project Management (CAPM ) PMBOK Guide, 5th Edition DAY 3

2 Plan Quality Management 1. Project mgt. 2. Stakeholder register 3. Risk register 4. Requirements documentation 5. Enterprise environmental factors 6. Organizational process assets 1. Cost-benefit analysis 2. Cost of quality 3. Seven basic quality tools 4. Benchmarking 5. Design of experiments 6. Statistical sampling 7. Additional quality ning tools 8. Meetings 1. Quality mgt. 2. Process improvement 3. Quality metrics 4. Quality checklists 5. Project

3 Plan Quality Management 1. Project mgt. 2. Stakeholder register 3. Risk register 4. Requirements documentation 5. Enterprise environmental factors 6. Organizational process assets 1. Cost-benefit analysis 2. Cost of quality 3. Seven basic quality tools 4. Benchmarking 5. Design of experiments 6. Statistical sampling 7. Additional quality ning tools 8. Meetings 1. Quality mgt. 2. Process improvement 3. Quality metrics 4. Quality checklists 5. Project

4 Seven Basic Quality Tools

5 Fishbone (Ishikawa) diagram

6 6 Flowcharts

7 7 Check Sheet

8 Pareto diagrams

9 9 Histogram

10 10 Control chart

11 Rule of Seven 11 This rule says that if seven or more consecutive data points fall on one side of the mean, then there must be an investigation initiated to find out the reason for it, even if these points fall within the control limits.

12 12 Scatter diagrams

13 13 The 6-Sigma Limit

14 Plan Quality Management 1. Project mgt. 2. Stakeholder register 3. Risk register 4. Requirements documentation 5. Enterprise environmental factors 6. Organizational process assets 1. Cost-benefit analysis 2. Cost of quality 3. Seven basic quality tools 4. Benchmarking 5. Design of experiments 6. Statistical sampling 7. Additional quality ning tools 8. Meetings 1. Quality mgt. 2. Process improvement 3. Quality metrics 4. Quality checklists 5. Project

15 Perform Quality Assurance 1. Quality mgt. 2. Process improvement 3. Quality metrics 4. Quality control measurements 5. Project 1. Quality management and control tools 2. Quality audits 3. Process analysis 1. Change requests 2. Project mgt. 3. Project 4. Organizational process asset 15

16 Perform Quality Assurance 1. Quality mgt. 2. Process improvement 3. Quality metrics 4. Quality control measurements 5. Project 1. Quality management and control tools 2. Quality audits 3. Process analysis 1. Change requests 2. Project mgt. 3. Project 4. Organizational process asset 16

17 Perform Quality Assurance 1. Quality mgt. 2. Process improvement 3. Quality metrics 4. Quality control measurements 5. Project 1. Quality management and control tools 2. Quality audits 3. Process analysis 1. Change requests 2. Project mgt. 3. Project 4. Organizational process asset 17

18 Control Quality 1. Project mgt. 2. Quality metrics 3. Quality checklists 4. Work performance data 5. Approved change requests 6. Deliverables 7. Project 8. Organizational process assets 1. Seven basic quality tools 2. Statistical sampling 3. Inspection 4. Approved change requests review 1. Quality control measurements 2. Validated changes 3. Verified deliverables 4. Work performance information 5. Change requests 6. Project mgt. 7. Project 8. Organizational process asset 18

19 Control Quality 1. Project mgt. 2. Quality metrics 3. Quality checklists 4. Work performance data 5. Approved change requests 6. Deliverables 7. Project 8. Organizational process assets 1. Seven basic quality tools 2. Statistical sampling 3. Inspection 4. Approved change requests review 1. Quality control measurements 2. Validated changes 3. Verified deliverables 4. Work performance information 5. Change requests 6. Project mgt. 7. Project 8. Organizational process asset 19

20 Control Quality 1. Project mgt. 2. Quality metrics 3. Quality checklists 4. Work performance data 5. Approved change requests 6. Deliverables 7. Project 8. Organizational process assets 1. Seven basic quality tools 2. Statistical sampling 3. Inspection 4. Approved change requests review 1. Quality control measurements 2. Validated changes 3. Verified deliverables 4. Work performance information 5. Change requests 6. Project mgt. 7. Project 8. Organizational process asset 20

21 Plan Human Resource Management 1. Project mgt. 2. Activity resource requirements 3. Enterprise environmental factors 4. Organizational process assets 1. Organization charts and position descriptions 2. Networking 3. Organizational theory 4. Expert judgment 5. Meetings 1. Human resource mgt. 21

22 Plan Human Resource Management 1. Project mgt. 2. Activity resource requirements 3. Enterprise environmental factors 4. Organizational process assets 1. Organization charts and position descriptions 2. Networking 3. Organizational theory 4. Expert judgment 5. Meetings 1. Human resource mgt. 22

23 Organizational Theory McGregor s Theory X and Theory Y Ouchi s Theory, Theory Z Herzburg s Motivation-Hygiene Theory Maslow s Hierarchy of Needs ERG Theory McClelland s Theory of Needs Vroom s Expectancy Theory 23

24 Plan Human Resource Management 1. Project mgt. 2. Activity resource requirements 3. Enterprise environmental factors 4. Organizational process assets 1. Organization charts and position descriptions 2. Networking 3. Organizational theory 4. Expert judgment 5. Meetings 1. Human resource mgt. 24

25 Acquire Project Team 1. Human resource mgt. 2. Enterprise environmental factors 3. Organizational process assets 1. Pre-assignment 2. Negotiation 3. Acquisition 4. Virtual teams 5. Multi-criteria decision analysis 1. Project staff assignments 2. Resource calendars 3. Project mgt. 25

26 Acquire Project Team 1. Human resource mgt. 2. Enterprise environmental factors 3. Organizational process assets 1. Pre-assignment 2. Negotiation 3. Acquisition 4. Virtual teams 5. Multi-criteria decision analysis 1. Project staff assignments 2. Resource calendars 3. Project mgt. 26

27 Acquire Project Team 1. Human resource mgt. 2. Enterprise environmental factors 3. Organizational process assets 1. Pre-assignment 2. Negotiation 3. Acquisition 4. Virtual teams 5. Multi-criteria decision analysis 1. Project staff assignments 2. Resource calendars 3. Project mgt. 27

28 Develop Project Team 1. Human resource mgt. 2. Project staff assignments 3. Resource calendars 1. Interpersonal skills 2. Training 3. Team-building activities 4. Ground rules 5. Co-location 6. Recognition and rewards 7. Personnel assessment tools 1. Team performance assessments 2. Enterprise environmental factor 28

29 Develop Project Team 1. Human resource mgt. 2. Project staff assignments 3. Resource calendars 1. Interpersonal skills 2. Training 3. Team-building activities 4. Ground rules 5. Co-location 6. Recognition and rewards 7. Personnel assessment tools 1. Team performance assessments 2. Enterprise environmental factor 29

30 Develop Project Team 1. Human resource mgt. 2. Project staff assignments 3. Resource calendars 1. Interpersonal skills 2. Training 3. Team-building activities 4. Ground rules 5. Co-location 6. Recognition and rewards 7. Personnel assessment tools 1. Team performance assessments 2. Enterprise environmental factor 30

31 Manage Project Team 1. Human resource mgt. 2. Project staff assignments 3. Team performance assessments 4. Issue log 5. Work performance reports 6. Organizational process assets 1. Observation and conversation 2. Project performance appraisals 3. Conflict management 4. Interpersonal skills 1. Change requests 2. Project mgt. 3. Project 4. Enterprise environmental factor 5. Organizational process asset 31

32 Manage Project Team 1. Human resource mgt. 2. Project staff assignments 3. Team performance assessments 4. Issue log 5. Work performance reports 6. Organizational process assets 1. Observation and conversation 2. Project performance appraisals 3. Conflict management 4. Interpersonal skills 1. Change requests 2. Project mgt. 3. Project 4. Enterprise environmental factor 5. Organizational process asset 32

33 Manage Project Team 1. Human resource mgt. 2. Project staff assignments 3. Team performance assessments 4. Issue log 5. Work performance reports 6. Organizational process assets 1. Observation and conversation 2. Project performance appraisals 3. Conflict management 4. Interpersonal skills 1. Change requests 2. Project mgt. 3. Project 4. Enterprise environmental factor 5. Organizational process asset 33

34 Plan Communications Management 1. Project mgt. 2. Stakeholder register 3. Enterprise environmental factors 4. Organizational process assets 1. Communication requirements analysis 2. Communication technology 3. Communication models 4. Communication methods 5. Meetings 1. Communication mgt. 2. Project 34

35 Plan Communications Management 1. Project mgt. 2. Stakeholder register 3. Enterprise environmental factors 4. Organizational process assets 1. Communication requirements analysis 2. Communication technology 3. Communication models 4. Communication methods 5. Meetings 1. Communication mgt. 2. Project 35

36 Comunications Model Transmit Encoder Decoder Feedback

37 Plan Communications Management 1. Project mgt. 2. Stakeholder register 3. Enterprise environmental factors 4. Organizational process assets 1. Communication requirements analysis 2. Communication technology 3. Communication models 4. Communication methods 5. Meetings 1. Communication mgt. 2. Project 37

38 Manage Communications 1. Communication mgt. 2. Work performance reports 3. Enterprise environmental factors 4. Organizational process assets 1. Communication technologies 2. Communication models 3. Communication methods 4. Information management systems 5. Performance reporting 1. Project communications 2. Project mgt. 3. Project 4. Organization process asset 38

39 Manage Communications 1. Communication mgt. 2. Work performance reports 3. Enterprise environmental factors 4. Organizational process assets 1. Communication technologies 2. Communication models 3. Communication methods 4. Information management systems 5. Performance reporting 1. Project communications 2. Project mgt. 3. Project 4. Organization process asset 39

40 Manage Communications 1. Communication mgt. 2. Work performance reports 3. Enterprise environmental factors 4. Organizational process assets 1. Communication technologies 2. Communication models 3. Communication methods 4. Information management systems 5. Performance reporting 1. Project communications 2. Project mgt. 3. Project 4. Organization process asset 40

41 Control Communications 1. Project mgt. 2. Project communications 3. Issue log 4. Work performance data 5. Organizational process assets 1. Information management systems 2. Expert judgment 3. Meetings 1. Work performance information 2. Change requests 3. Project mgt. 4. Project 5. Organizational process asset 41

42 Control Communications 1. Project mgt. 2. Project communications 3. Issue log 4. Work performance data 5. Organizational process assets 1. Information management systems 2. Expert judgment 3. Meetings 1. Work performance information 2. Change requests 3. Project mgt. 4. Project 5. Organizational process asset 42

43 Control Communications 1. Project mgt. 2. Project communications 3. Issue log 4. Work performance data 5. Organizational process assets 1. Information management systems 2. Expert judgment 3. Meetings 1. Work performance information 2. Change requests 3. Project mgt. 4. Project 5. Organizational process asset 43

44 PMI Code of Ethics As practitioners of project management, we are committed to doing what is right and honorable. 44

45 PMI Code of Ethics As practitioners of project management, we are committed to doing what is right and honorable. 45 Practitioner. A person engaged in an activity that contributes to the management of a project, portfolio, or program, as part of the project management profession.

46 46 Who does it apply to: All PMI members Individuals who are not members of PMI but meet one or more of the following criteria:.1 Non-members who hold a PMI certification.2 Non-members who apply to commence a PMI certification process.3 Non-members who serve PMI in a volunteer capacity.

47 Mandatory Standards We inform ourselves and uphold the policies, rules, regulations and laws that govern our work, professional, and volunteer activities We report unethical or illegal conduct to appropriate management and, if necessary, to those affected by the conduct We bring violations of this Code to the attention of the appropriate body for resolution We only file ethics complaints when they are substantiated by facts. 47

48 Mandatory Standards We inform ourselves and uphold the policies, rules, regulations and laws that govern our work, professional, and volunteer activities We report unethical or illegal conduct to appropriate management and, if necessary, to those affected by the conduct We bring violations of this Code to the attention of the appropriate body for resolution We only file ethics complaints when they are substantiated by facts We pursue disciplinary action against an individual who retaliates against a person raising ethics concerns 48

49 Conflict of Interest Conflict of Interest Situations We proactively and fully disclose any real or potential conflicts of interest to the appropriate stakeholders When we realize that we have a real or potential conflict of interest, we refrain from engaging in the decision-making process or otherwise attempting to influence outcomes, unless or until: we have made full disclosure to the affected stakeholders; we have an approved mitigation ; and we have obtained the consent of the stakeholders to proceed. 49

50 Honesty Honesty is our duty to understand the truth and act in a truthful manner both in our communications and in our conduct 50

51 Sample question Your close friend or colleague within your company is found to be doing something illegal in your company. Only you know about it, and reporting it would mean losing the trust or friendship of your friend and co-worker. What would you do in this situation? a) Keep Quiet b) Report to higher authorities c) Confront your friend yourself d) Call the Police 51

52 Sample answer Your close friend or colleague within your company is found to be doing something illegal in your company. Only you know about it, and reporting it would mean losing the trust or friendship of your friend and co-worker. What would you do in this situation? 52 a) Keep Quiet b) Report to higher authorities c) Confront your friend yourself d) Call the Police We bring violations of this Code to the attention of the appropriate body for resolution. We only file ethics complaints when they are substantiated by facts.

53 Sample question Your company policy allows accepting gifts from customer within certain limit. Your customer is giving you a gift which is beyond limit of your company policy. What should you do? 1.Accept it and don't tell anyone. 2.Contact your company's senior management and ask for assistance. 3.Ask your customer about company policy. 4.Refuse it. 53

54 Sample answer Your company policy allows accepting gifts from customer within certain limit. Your customer is giving you a gift which is beyond limit of your company policy. What should you do? 1.Accept it and don't tell anyone. 2.Contact your company's senior management and ask for assistance. 3.Ask your customer about company policy. 4.Refuse it. 54

55 Sample question In your previous company the policy allows accepting gifts from customer within certain limit. Your previous customer wanted to giving you a gift which is beyond limit of your company policy and you refused it. It is 2 years later and you have you own company with no such gift limitations, can you accept the gift now? 1. Accept it. 2. Contact your old company's senior management and ask for assistance. 3. Ask your customer about company policy. 4. Refuse it. 55

56 Sample answer In your previous company the policy allows accepting gifts from customer within certain limit. Your previous customer wanted to giving you a gift which is beyond limit of your company policy and you refused it. It is 2 years later and you have you own company with no such gift limitations, can you accept the gift now? 1. Accept it. 2. Contact your old company's senior management and ask for assistance. 3. Ask your customer about company policy. 4. Refuse it. 56

57 Sample question You are a project manager of the Software Product company. After a person is hired, you come to know that many of this person's ideas were developed by a competitor company. Are you going to implement the same ideas? 1.Accept the new ideas. 2.Ignore the ideas because it may be violation of the code of conduct. 3.Ask to sign NDA. 4.Tell the person that he should not mention that the ideas came from another company. 57

58 Sample question You are a project manager of the Software Product company. After a person is hired, you come to know that many of this person's ideas were developed by a competitor company. Are you going to implement the same ideas? 1.Accept the new ideas. 2.Ignore the ideas because it may be violation of the code of conduct. 3.Ask to sign NDA. 4.Tell the person that he should not mention that the ideas came from another company. 58

59 Plan Risk Management 1. Project mgt. 2. Project charter 3. Stakeholder register 4. Enterprise environmental factors 5. Organizational process assets 1. Analytical techniques 2. Expert judgment 3. Meetings 1. Risk mgt. 59

60 Plan Risk Management 1. Project mgt. 2. Project charter 3. Stakeholder register 4. Enterprise environmental factors 5. Organizational process assets 1. Analytical techniques 2. Expert judgment 3. Meetings 1. Risk mgt. 60

61 Plan Risk Management 1. Project mgt. 2. Project charter 3. Stakeholder register 4. Enterprise environmental factors 5. Organizational process assets 1. Analytical techniques 2. Expert judgment 3. Meetings 1. Risk mgt. 61

62 Identify Risks 1. Risk mgt. 2. Cost mgt. 3. Schedule mgt. 4. Quality mgt. 5. Human resource mgt. 6. Scope baseline 7. Activity cost estimates 8. Activity duration estimates 9. Stakeholder register 10. Project 11. Procurement 12. Enterprise environmental factors 13. Organizational process assets 1. Documentation reviews 2. Information gathering techniques 3. Checklist analysis 4. Assumptions analysis 5. Diagramming techniques 6. SWOT analysis 7. Expert judgment 1. Risk register 62

63 Identify Risks 1. Risk mgt. 2. Cost mgt. 3. Schedule mgt. 4. Quality mgt. 5. Human resource mgt. 6. Scope baseline 7. Activity cost estimates 8. Activity duration estimates 9. Stakeholder register 10. Project 11. Procurement 12. Enterprise environmental factors 13. Organizational process assets 1. Documentation reviews 2. Information gathering techniques 3. Checklist analysis 4. Assumptions analysis 5. Diagramming techniques 6. SWOT analysis 7. Expert judgment 1. Risk register 63

64 Identify Risks 1. Risk mgt. 2. Cost mgt. 3. Schedule mgt. 4. Quality mgt. 5. Human resource mgt. 6. Scope baseline 7. Activity cost estimates 8. Activity duration estimates 9. Stakeholder register 10. Project 11. Procurement 12. Enterprise environmental factors 13. Organizational process assets 1. Documentation reviews 2. Information gathering techniques 3. Checklist analysis 4. Assumptions analysis 5. Diagramming techniques 6. SWOT analysis 7. Expert judgment 1. Risk register 64

65 Perform Qualitative Risk Analysis 1. Risk mgt. 2. Scope baseline 3. Risk register 4. Enterprise environmental factors 5. Organizational process assets 1. Risk probability and impact assessment 2. Probability and impact matrix 3. Risk data quality assessment 4. Risk categorization 5. Risk urgency assessment 6. Expert judgment 1. Project 65

66 Perform Qualitative Risk Analysis 1. Risk mgt. 2. Scope baseline 3. Risk register 4. Enterprise environmental factors 5. Organizational process assets 1. Risk probability and impact assessment 2. Probability and impact matrix 3. Risk data quality assessment 4. Risk categorization 5. Risk urgency assessment 6. Expert judgment 1. Project 66

67 Perform Qualitative Risk Analysis 1. Risk mgt. 2. Scope baseline 3. Risk register 4. Enterprise environmental factors 5. Organizational process assets 1. Risk probability and impact assessment 2. Probability and impact matrix 3. Risk data quality assessment 4. Risk categorization 5. Risk urgency assessment 6. Expert judgment 1. Project 67

68 Perform Quantitative Risk Analysis 1. Risk mgt. 2. Cost mgt. 3. Schedule mgt. 4. Risk register 5. Enterprise environmental factors 6. Organizational process assets 1. Data gathering and representation techniques 2. Quantitative risk analysis and modeling techniques 3. Expert judgment 1. Project 68

69 Perform Quantitative Risk Analysis 1. Risk mgt. 2. Cost mgt. 3. Schedule mgt. 4. Risk register 5. Enterprise environmental factors 6. Organizational process assets 1. Data gathering and representation techniques 2. Quantitative risk analysis and modeling techniques 3. Expert judgment 1. Project 69

70 Perform Quantitative Risk Analysis 1. Risk mgt. 2. Cost mgt. 3. Schedule mgt. 4. Risk register 5. Enterprise environmental factors 6. Organizational process assets 1. Data gathering and representation techniques 2. Quantitative risk analysis and modeling techniques 3. Expert judgment 1. Project 70

71 Plan Risk Responses 1. Risk mgt. 2. Risk register 1. Strategies for negative risks or threats 2. Strategies for positive risks or opportunities 3. Contingent response strategies 4. Expert judgment 1. Project mgt. 2. Project 71

72 Plan Risk Responses 1. Risk mgt. 2. Risk register 1. Strategies for negative risks or threats 2. Strategies for positive risks or opportunities 3. Contingent response strategies 4. Expert judgment 1. Project mgt. 2. Project 72

73 Plan Risk Responses 1. Risk mgt. 2. Risk register 1. Strategies for negative risks or threats 2. Strategies for positive risks or opportunities 3. Contingent response strategies 4. Expert judgment 1. Project mgt. 2. Project 73

74 Control Risks 1. Project mgt. 2. Risk register 3. Work performance data 4. Work performance reports 1. Risk reassessment 2. Risk audits 3. Variance and trend analysis 4. Technical performance measurement 5. Reserve analysis 6. Meetings 1. Work performance information 2. Change requests 3. Project mgt. 4. Project 5. Organizational process asset 74

75 Control Risks 1. Project mgt. 2. Risk register 3. Work performance data 4. Work performance reports 1. Risk reassessment 2. Risk audits 3. Variance and trend analysis 4. Technical performance measurement 5. Reserve analysis 6. Meetings 1. Work performance information 2. Change requests 3. Project mgt. 4. Project 5. Organizational process asset 75

76 Control Risks 1. Project mgt. 2. Risk register 3. Work performance data 4. Work performance reports 1. Risk reassessment 2. Risk audits 3. Variance and trend analysis 4. Technical performance measurement 5. Reserve analysis 6. Meetings 1. Work performance information 2. Change requests 3. Project mgt. 4. Project 5. Organizational process asset 76

77 Plan Procurement Management 1. Project mgt. 2. Requirements documentation 3. Risk register 4. Activity resource requirements 5. Project schedule 6. Activity cost estimates 7. Stakeholder register 8. Enterprise environmental factors 9. Organizational process assets 1. Make-or-buy analysis 2. Expert judgment 3. Market research 4. Meetings 1. Procurement mgt. 2. Procurement statement of work 3. Procurement 4. Source selection criteria 5. Make-or-buy decisions 6. Change requests 7. Project 77

78 Contract Types Fixed-price contracts Firm Fixed Price Contracts (FFP) Fixed Price Incentive Fee Contracts (FPIF) Fixed Price with Economic Price Adjustment Contracts (FP-EPA). Cost-reimbursable contracts Cost Plus Fixed Fee Contracts (CPFF) Cost Plus Incentive Fee Contracts (CPIF). Cost Plus Award Fee Contracts (CPAF) Time and Material Contracts (T&M).

79 Plan Procurement Management 1. Project mgt. 2. Requirements documentation 3. Risk register 4. Activity resource requirements 5. Project schedule 6. Activity cost estimates 7. Stakeholder register 8. Enterprise environmental factors 9. Organizational process assets 1. Make-or-buy analysis 2. Expert judgment 3. Market research 4. Meetings 1. Procurement mgt. 2. Procurement statement of work 3. Procurement 4. Source selection criteria 5. Make-or-buy decisions 6. Change requests 7. Project 79

80 Plan Procurement Management 1. Project mgt. 2. Requirements documentation 3. Risk register 4. Activity resource requirements 5. Project schedule 6. Activity cost estimates 7. Stakeholder register 8. Enterprise environmental factors 9. Organizational process assets 1. Make-or-buy analysis 2. Expert judgment 3. Market research 4. Meetings 1. Procurement mgt. 2. Procurement statement of work 3. Procurement 4. Source selection criteria 5. Make-or-buy decisions 6. Change requests 7. Project 80

81 Conduct Procurements 1. Procurement mgt. 2. Procurement 3. Source selection criteria 4. Seller proposals 5. Project 6. Make-or-buy decisions 7. Procurement statement of work 8. Organizational process assets 1. Bidder conference 2. Proposal evaluation techniques 3. Independent estimates 4. Expert judgment 5. Advertising 6. Analytical techniques 7. Procurement negotiations 1. Selected sellers 2. Agreements 3. Resource calendars 4. Change requests 5. Project mgt. 6. Project 81

82 Conduct Procurements 1. Procurement mgt. 2. Procurement 3. Source selection criteria 4. Seller proposals 5. Project 6. Make-or-buy decisions 7. Procurement statement of work 8. Organizational process assets 1. Bidder conference 2. Proposal evaluation techniques 3. Independent estimates 4. Expert judgment 5. Advertising 6. Analytical techniques 7. Procurement negotiations 1. Selected sellers 2. Agreements 3. Resource calendars 4. Change requests 5. Project mgt. 6. Project 82

83 Conduct Procurements 1. Procurement mgt. 2. Procurement 3. Source selection criteria 4. Seller proposals 5. Project 6. Make-or-buy decisions 7. Procurement statement of work 8. Organizational process assets 1. Bidder conference 2. Proposal evaluation techniques 3. Independent estimates 4. Expert judgment 5. Advertising 6. Analytical techniques 7. Procurement negotiations 1. Selected sellers 2. Agreements 3. Resource calendars 4. Change requests 5. Project mgt. 6. Project 83

84 Control Procurements 1. Project mgt. 2. Procurement 3. Agreements 4. Approved change requests 5. Work performance reports 6. Work performance data 1. Contract change control system 2. Procurement performance reviews 3. Inspections and audits 4. Performance reporting 5. Payment systems 6. Claims administration 7. Records management system 1. Work performance information 2. Change requests 3. Project mgt. 4. Project 5. Organizational process asset 84

85 Control Procurements 1. Project mgt. 2. Procurement 3. Agreements 4. Approved change requests 5. Work performance reports 6. Work performance data 1. Contract change control system 2. Procurement performance reviews 3. Inspections and audits 4. Performance reporting 5. Payment systems 6. Claims administration 7. Records management system 1. Work performance information 2. Change requests 3. Project mgt. 4. Project 5. Organizational process asset 85

86 Control Procurements 1. Project mgt. 2. Procurement 3. Agreements 4. Approved change requests 5. Work performance reports 6. Work performance data 1. Contract change control system 2. Procurement performance reviews 3. Inspections and audits 4. Performance reporting 5. Payment systems 6. Claims administration 7. Records management system 1. Work performance information 2. Change requests 3. Project mgt. 4. Project 5. Organizational process asset 86

87 Close Procurements 1. Project mgt. 2. Procurement 1. Procurement audits 2. Procurement negotiations 3. Records management system 1. Closed procurements 2. Organizational process asset 87

88 Close Procurements 1. Project mgt. 2. Procurement 1. Procurement audits 2. Procurement negotiations 3. Records management system 1. Closed procurements 2. Organizational process asset 88

89 Close Procurements 1. Project mgt. 2. Procurement 1. Procurement audits 2. Procurement negotiations 3. Records management system 1. Closed procurements 2. Organizational process asset 89

90 Plan Stakeholder Management 1. Project mgt. 2. Stakeholder register 3. Enterprise environmental factors 4. Organizational process assets 1. Expert judgment 2. Meetings 3. Analytical techniques 1. Stakeholder mgt. 2. Project 90

91 Plan Stakeholder Management 1. Project mgt. 2. Stakeholder register 3. Enterprise environmental factors 4. Organizational process assets 1. Expert judgment 2. Meetings 3. Analytical techniques 1. Stakeholder mgt. 2. Project 91

92 Plan Stakeholder Management 1. Project mgt. 2. Stakeholder register 3. Enterprise environmental factors 4. Organizational process assets 1. Expert judgment 2. Meetings 3. Analytical techniques 1. Stakeholder mgt. 2. Project 92

93 Plan Stakeholder Management 1. Project mgt. 2. Stakeholder register 3. Enterprise environmental factors 4. Organizational process assets 1. Expert judgment 2. Meetings 3. Analytical techniques 1. Stakeholder mgt. 2. Project 93

94 Manage Stakeholder Engagement 1. Stakeholder mgt. 2. Communication s mgt. 3. Change log 4. Organizational process assets 1. Communication methods 2. Interpersonal skills 3. Management skills 1. Issue log 2. Change requests 3. Project mgt. 4. Project 5. Organizational process asset 94

95 Manage Stakeholder Engagement 1. Stakeholder mgt. 2. Communication s mgt. 3. Change log 4. Organizational process assets 1. Communication methods 2. Interpersonal skills 3. Management skills 1. Issue log 2. Change requests 3. Project mgt. 4. Project 5. Organizational process asset 95

96 Manage Stakeholder Engagement 1. Stakeholder mgt. 2. Communication s mgt. 3. Change log 4. Organizational process assets 1. Communication methods 2. Interpersonal skills 3. Management skills 1. Issue log 2. Change requests 3. Project mgt. 4. Project 5. Organizational process asset 96

97 Control Stakeholder Engagement 1. Project mgt. 2. Issue log 3. Work performance data 4. Project 1. Information management systems 2. Expert judgment 3. Meetings 1. Work performance information 2. Change requests 3. Project mgt. 4. Project 5. Organizational process asset 97

98 Control Stakeholder Engagement 1. Project mgt. 2. Issue log 3. Work performance data 4. Project 1. Information management systems 2. Expert judgment 3. Meetings 1. Work performance information 2. Change requests 3. Project mgt. 4. Project 5. Organizational process asset 98

99 Control Stakeholder Engagement 1. Project mgt. 2. Issue log 3. Work performance data 4. Project 1. Information management systems 2. Expert judgment 3. Meetings 1. Work performance information 2. Change requests 3. Project mgt. 4. Project 5. Organizational process asset 99

100 100

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