Zurich Financial Services & AMS. An evolving partnership. April Samulewicz. Mark Smith. Global Head of Talent Attraction & Recruitment CoE

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Zurich Financial Services & AMS. An evolving partnership. April Samulewicz. Mark Smith. Global Head of Talent Attraction & Recruitment CoE"

Transcription

1 Zurich Financial Services & AMS An evolving partnership April Samulewicz Global Head of Talent Attraction & Recruitment CoE Zurich Mark Smith Client Relationship Director Alexander Mann Solutions

2 Alexander Mann Solutions Pioneered Recruitment Process Outsourcing (RPO) in 1996 Global reach and presence with over 1,100 specialist staff in 60+ countries Over 47 RPO clients in 30+ languages Three Global Client Services Centres allow 24/7 delivery Technology independent, offering our clients choice and flexibility Pure-play RPO, Contingent Workforce Management and bespoke Professional Services AMS received a Gold Award for Global Innovation at Siemens and Best Global Support function at Zurich Ranked Global Market Leader and the leader in Breadth of Services in RPO 2008, 2009 & 2010 by HRO Today magazine

3 Our Partnership Journey From RPO provider to Trusted Advisor 5 year UK RPO Contract Signed Graduate Schemes Contractor RPO Global Life Award Recruitment Training Contract Renewal Global Employer Brand Executive Search Assessment & Selection Redeployment Exit Surveys 20% Direct Hiring & Brand development 92% Market Watch Employer of Choice Brand Experience Time to Hire Days If I worked at Zurich I would have a +20% good work/ life balance +17% Zurich is a secure place to work 1 I have a clear understanding of what +11% Pre it would be like to work at Zurich AMS Zurich only employs the best people +7% Zurich pays very well compared to +6% other employers in their industry Working at Zurich would be great for +4% my career Cost per Hire I am excited by the type of work I +3% would do at Zurich My friends would be impressed if I +3% worked for Zurich Zurich offers flexible +2% 0 career opportunities Pre AMS -0% Zurich offers excellent training The leaders at Zurich are inspirational -3% (Neutral) (Slightly Agree) (Agree) Zurich Benchmark: Graduate (Sept 2010)

4 Three business segments General Insurance Global Life Serving individuals, small and mediumsized businesses, commercial enterprises and major multinational corporations Offering life insurance, investments, savings and pension propositions to individuals and groups USD 34,157m Gross written premiums and policy fees, 2009 USD 26,029m Gross written premiums, policy fees and insurance deposits, 2009 USD 3,463m Business operating profit, 2009 USD 1,477m business operating profit, Result concerns FMS only Farmers Including Farmers Management Services (FMS) and Farmers Re USD 2,690m FMS management fees and other related revenues, USD 1,554m Business operating profit, 2009

5 Group strategic focus Customer centricity Deep customer understanding Group-wide customer satisfaction metrics Profitable growth Improved market management Selective acquisitions Operational transformation More transactional excellence and expense management Industrialization through dedicated Target Operating Models and The Zurich Way People management Better employee engagement, performance culture Systematic planning for future staffing requirements Financial discipline Disciplined, risk-adjusted long-term view Follow-through measurement of business decisions Organizational agility Clear accountability and focused responsibility More competitive organization

6 Group aspirations for business segments Growth Farmers Global Life General Insurance: Widen market margin outperformance and pursue market-level growth Improve Combined Ratio by 3-4 pts relative to competitors and hold market position Market average Starting position Market average Direction Aspiration GI Margin Global Life: Ongoing market share capture combining volume growth and sustainable new business margin Rank Top 5 of European peers by New Business Value Farmers: Ongoing market share capture combined with consistent margin performance Achieve top tier market share growth in US Personal Lines Source: Published company financials, internal analyses

7 Clear mission and a step change in aspirations We aspire to become the best global insurer as measured by our customers, our shareholders and our people: At Zurich, our mission is to help our customers understand and protect themselves from risk. Customer Centricity Top quartile customer satisfaction Growth at or above the overall insurance market across the cycle AA-level financial strength Shareholder Value Top tier performance in each of our businesses 16% BOPaT ROE across the cycle Paying a sustainable and attractive dividend Top-quartile Total Shareholder Returns (TSR) Employer of Choice High quality engagement scores High quality retention rates 7

8 Financial highlights in USD millions for the nine months to September Change Business operating profit (BOP) 3,526 4,066-13% Net income attributable to shareholders 2,393 2,935-18% General Insurance combined ratio 97.8% 96.9% -0.9pts Global Life new business value % 2 Farmers Mgmt Services managed GEP margin 7.4% 7.2% 0.2pts Shareholders' equity 31,011 29,304 6% Return on common shareholders' equity (ROE) 10.7% 16.3% -5.5pts Business operating profit (after tax) ROE 12.2% 17.4% -5.1pts

9 Business operating profit by segment in USD millions for the nine months to September Change General Insurance 1,961 2,508-22% Global Life 1,098 1,157-5% Farmers (including Farmers Re) 1,295 1,132 14% Other Operating Businesses % Total Core BOP 3,781 4,499-16% Non-Core Businesses % Total BOP 3,526 4,066-13%

10 Our commitment to society

11 Our customer promise

12 Current print campaign European General Insurance

13 The result Rank

14 Our employee promise Empowered to perform We invest in on-boarding for future success Recognition for performance and contributions Rich opportunities to develop Challenging work assignments Growth, development and international opportunities Connected to Zurich Connected to the business, strategy, colleagues, customers and communities Work-life balance is embraced Focused on the future Our future strategy is exciting Strong Zurich leadership capabilities are cultivated and developed We are committed to corporate social responsibility

15 Employer of Choice Zurich s Employer of Choice Framework Employees Expectations Employer s Promise Impact on Workforce My rewards My ability to have impact My Job and my work Me M y Work Experience My career path My opportunity to learn and develop My knowledge knowledge of the of the business & customers business & customers Rich Opportunities to Develop Empowered to Perform Connected to Zurich Focused on the Future Attract Perform Develop Affiliate Employees have expectations and we as an employer make a promise to meet these expectations. GEES and external benchmarks show how well we meet and deliver on these expectations internally and externally. We measure the impact on workforce via defined KPIs in HR dashboard Business Performance o Revenue growth o Market share o Earnings o Customer satisfaction The ultimate impact on business performance is measured via financial and customer satisfaction metrics. 15

16 Discovery, Understanding & Alignment through Corporate Brand Employee Engagement Surveys Historic Employer Brand EoC Brand Workshops Zurich Values & Culture Employer Aspirations Compelling EVP Employer Realities Defining our EoC Brand Personality

17 Creating the Employer Brand TM

18 Bringing out Employer Brand to life through every phase of the Employment Cycle Example touchpoints: Recruitment campaigns Social media Campus marketing Careers website ATS Candidate experience Pre-joiner experience Recruiter sell delivery Example touchpoints: Onboarding Induction Employee referral Internal mobility Internal communications Employee experience Example touchpoints: Alumni program Boomerang campaigns

19 And the toolkit to delivery. Local Countries Functionspecific Campaignspecific

20 Zurich Employer Promise Delivering the Promise Pre-Joiner Site Employee Referral Empowered to Perform Connected to Zurich Internal Mobility Competency Interview Tool Rich Opportunities to Develop Focused on the Future December 2,

21 Delivering the Promise - Pre-joiner website Globally standardised warm, engaging welcome Ability to live chat with other pre-joiners to network immediately Manage pre-day 1 to do list to ensure productivity from the start Allows feedback into candidate experience to refine process & touch points 21

22 Delivering the Promise - Employee Referral Scheme Employee centric personalized awards Flexibility to spend & accumulate Innovative promotion campaign to promote & continually refresh Encourage the development of employee networking and connection with external and alumni audiences 22

23 Delivering the Promise- Internal Mobility site Increase retention rates through transparent development options Deliver significant cost savings in external recruitment Support delivery of Employer Promise / EVP deeper connection into Zurich & transparent view of opportunities to develop Building internal candidate marketplace as attractive as external marketplace 23

24 Delivering the Promise Competency Interview builder Technology enabled interview building template Standard Zurich Leadership Competency questions Ability for Hiring Manager to enter own role-specific technical questions Interview Tips Supporting Training courses Online training to support roll-out Competency based interview template built for purpose in less than 10 minutes 24

25 Leveraging RPO Financial Benefits Significant Cost Savings Risk & Scalability Scope expansion e.g. exec Search, redeployment, contract Performance Benefits Access to Specialist SME Strategic Resourcing Approach Clear & Measurable Analytics Focus on Quality of Hire Maintaining leading edge Strategic Benefits Constant innovation Access to Market Insight Proven Global leader

26 Q & A 26

Employee Engagement. What s Your Engagement Ratio?

Employee Engagement. What s Your Engagement Ratio? Employee Engagement What s Your Engagement Ratio? Copyright 2008 Gallup, Inc. All rights reserved. Gallup, CE 11, Q 12, HumanSigma, The Gallup Path, Gallup University, and Gallup Press are trademarks of

More information

2018 HRO Today Magazine

2018 HRO Today Magazine 2018 Baker s Dozen Customer Satisfaction Ratings: Talent Management Technology We rank the top providers based on customer satisfaction surveys. By The Editors HRO Today s Baker s Dozen Customer Satisfaction

More information

The Ins and Outs of Recruiting for Microsoft in Germany. Georg Bachmaier Thursday, November 18 th 2010 HR Manager

The Ins and Outs of Recruiting for Microsoft in Germany. Georg Bachmaier Thursday, November 18 th 2010 HR Manager The Ins and Outs of Recruiting for Microsoft in Germany Georg Bachmaier Thursday, November 18 th 2010 HR Manager Recruitment for Microsoft in Germany Background to Staffing at Microsoft Evolution of the

More information

BOMA National Advisory Council

BOMA National Advisory Council BOMA National Advisory Council HR Panel: Talent Recruitment, Retention and the Critical Importance of a Compelling Employer Brand April 8, 2016 2015 Korn Ferry. ALL RIGHTS RESERVED. Korn Ferry 2016. ALL

More information

Globalization of HR and How Digital Transformation can Help. In partnership with: HR.Payroll.Benefits.

Globalization of HR and How Digital Transformation can Help. In partnership with: HR.Payroll.Benefits. Globalization of HR and How Digital Transformation can Help In partnership with: HR.Payroll.Benefits. 2 Globalization of HR and How Digital Transformation can Help Globalization of HR and How Digital Transformation

More information

GW Human Resources Strategic Plan

GW Human Resources Strategic Plan GW Human Resources Strategic Plan 2017-2021 OUR VISION We aspire to develop a diverse and engaged workforce to lead GW to excellence. OUR MISSION The mission of Human Resources is: to serve as an effective

More information

CASE STUDY HRO TODAY ASSOCIATION CASE STUDY 2014 TALENT ACQUISITION PROGRAMME OF THE YEAR NOMINEES. Talent Acquisition Programme of the

CASE STUDY HRO TODAY ASSOCIATION CASE STUDY 2014 TALENT ACQUISITION PROGRAMME OF THE YEAR NOMINEES. Talent Acquisition Programme of the HRO TODAY ASSOCIATION 2014 TALENT ACQUISITION PROGRAMME OF THE YEAR NOMINEES Talent Acquisition Programme of the Year Bristol-Myers Squibb (BMS) and Alexander Mann Solutions EMEA At least three significant

More information

Designing Journeys to Activate Talent. SilkRoad Strategic Services

Designing Journeys to Activate Talent. SilkRoad Strategic Services SILKROAD Services Designing Journeys to Activate Talent. SilkRoad Strategic Services BEST PRACTICES IMPLEMENTATION EXPERTISE OUTSOURCED STAFFING SENIOR LEADERSHIP CONSULTING TALENT BRANDING & MARKETING

More information

Highways England People Strategy

Highways England People Strategy Highways England People Strategy 1. Accountable Leadership 2. Capable Employees We require positive, proactive and engaging leadership to be demonstrated at all levels of the organisation, through all

More information

Career opportunity: Executive Vice President and General Manager, Worldwide - Wolters Kluwer Finance, Risk and Regulatory Reporting (FRR) - London

Career opportunity: Executive Vice President and General Manager, Worldwide - Wolters Kluwer Finance, Risk and Regulatory Reporting (FRR) - London Career opportunity: Executive Vice President and General Manager, Worldwide - Wolters Kluwer Finance, Risk and Regulatory Reporting (FRR) - London About Wolters Kluwer Financial Services Wolters Kluwer

More information

RPO Market Summary... Page 2 NEAT Evaluation for RPO... Page 5 Vendor Analysis Summary for ADP.. Page 9

RPO Market Summary... Page 2 NEAT Evaluation for RPO... Page 5 Vendor Analysis Summary for ADP.. Page 9 NEAT EVALUATION FOR ADP: RPO RPO Market Summary... Page 2 NEAT Evaluation for RPO.... Page 5 Vendor Analysis Summary for ADP.. Page 9 NelsonHall 2016 1 July 2016 RPO Market Summary Overview A healthy market

More information

Make engaging performance conversations a reality

Make engaging performance conversations a reality Make engaging performance conversations a reality Ranked #1 in Customer Satisfaction by Performance Management COACH Halogen is a natural fit in terms of making performance management more powerful for

More information

Analytics: The Widening Divide

Analytics: The Widening Divide Neil Beckley, FSS Leader, IBM Growth Markets Analytics: The Widening Divide How companies are achieving competitive advantage through analytics What you will take away from this session 1 Understand Why

More information

Office of Human Resources Courage. Compassion. Commitment.

Office of Human Resources Courage. Compassion. Commitment. Office of Human Resources Michelle Lamb Moone, SPHR Assistant Vice Chancellor and Chief Human Resources Officer mlmoone@uncg.edu; (336) 334-5167 Agenda for Today 90-Day Assessment The Role of the Human

More information

Driving Higher Performance Through Inclusion & Diversity June 28, 2013

Driving Higher Performance Through Inclusion & Diversity June 28, 2013 Driving Higher Performance Through Inclusion & Diversity June 28, 2013 Copyright 2013 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Workshop

More information

The Bigger Picture: Using an Employee Value Proposition to Attract and Retain Talent

The Bigger Picture: Using an Employee Value Proposition to Attract and Retain Talent The Bigger Picture: Using an Employee Value Proposition to Attract and Retain Talent Presenters Susan Rogers, CCP, GRP Principal Engagement Practice Scot Marcotte, CEBS Principal and Technology Leader

More information

WORKFORCE OPTIMISATION & RPA.

WORKFORCE OPTIMISATION & RPA. WORKFORCE OPTIMISATION & RPA www.bloomsearch.co.uk Robotic Process Automation Enabling global businesses to create virtual workforces and improve efficiency of operations and operational flexibility across

More information

PROGRESSIVE MINDS APPLY

PROGRESSIVE MINDS APPLY PROGRESSIVE MINDS APPLY Global student and graduate programmes 2017 / 2018 hsbc.com/careers CONTENTS 04 The start of an exciting journey 06 Who we are and what we do 08 12 Career development HSBC_brochure_Global_16-08-2017-210x210

More information

Oracle Taleo Business Edition Implementation Fixed Scope Offerings

Oracle Taleo Business Edition Implementation Fixed Scope Offerings Oracle Taleo Business Edition Implementation Fixed Scope Offerings Date Email Website : Dec-2015 : info@kovaion.com : www.kovaion.com Kovaion Consulting Kovaion A Snapshot Oracle Alliance Certified Consultants

More information

Technology. Math. Technical Difficulties: Recruiting and Retaining STEM Workers. Technical Difficulties Recruiting and Retaining STEM Workers

Technology. Math. Technical Difficulties: Recruiting and Retaining STEM Workers. Technical Difficulties Recruiting and Retaining STEM Workers Technical Difficulties Laurie Chua, SHRM-SCP, SPHR-CA April 9, 2015 STEM Workers Science Technology Engineering Math Engineers Technicians Surveyors Designers Software Developers Planners Technicians Actuaries

More information

Strategic Workforce Planning (SWP) HCI. Courses and Certifications. v

Strategic Workforce Planning (SWP) HCI. Courses and Certifications. v 2010 HCI Strategic Workforce Planning (SWP) Courses and Certifications v.06.13.10 Strategic Workforce Planning A Critical New Focus for Human Capital Leaders Strategic Workforce Planning (SWP) Strategic

More information

How to Select, Align, Develop, and Retain Highly-Engaged People in Healthcare

How to Select, Align, Develop, and Retain Highly-Engaged People in Healthcare How to Select, Align, Develop, and Retain Highly-Engaged People in Healthcare INTRODUCTION A PATIENT-CENTERED WORKFORCE A Patient-Centered Workforce is made of highly-engaged people and teams who endeavor

More information

2017 EUROPE TRAINING CALENDAR

2017 EUROPE TRAINING CALENDAR HEALTH WEALTH CAREER 2017 EUROPE TRAINING CALENDAR Mercer Learning s training courses are designed to accelerate your technical skills and capabilities. All courses provide up-to-date, practical and actionable

More information

Developed and engaged staff. Individualized career paths. Alternative leadership routes. Diverse workforce

Developed and engaged staff. Individualized career paths. Alternative leadership routes. Diverse workforce FIRM inmotion A PCPS e-toolkit: Transition Continuum and Checklist Transitioning to a high-performing firm of the future doesn t have to be an overwhelming ordeal. In fact, chances are good that your practice

More information

Frameworks & Maturity Models

Frameworks & Maturity Models Human Resources Leadership Development Learning & Development Frameworks & Maturity Models Talent Acquisition Talent Management Tools & Technology www.bersin.com For member support or inquiries: Email

More information

HCI. Strategic Workforce Planning (SWP) Education

HCI. Strategic Workforce Planning (SWP) Education HCI Strategic Workforce Planning (SWP) Education Do you have a plan in place to ensure your business has the right people with the right skills in the right place at the right time to fulfil your organisational

More information

POWER YOUR BUSINESS WITH PEOPLE POWER

POWER YOUR BUSINESS WITH PEOPLE POWER POWER YOUR BUSINESS WITH PEOPLE POWER Sage People Power your business with People Power 2 A powerful way to attract, retain and grow talent, at a lower cost and on a global scale The way we do business

More information

Leadership Profile and Notice of Search

Leadership Profile and Notice of Search CARLSON CAPITAL MANAGEMENT Leadership Profile and Notice of Search CHIEF WEALTH ADVISOR CARLSON CAPITAL MANAGEMENT INVITES APPLICATIONS AND INQUIRIES FOR THE POSITION OF CHIEF WEALTH ADVISOR The Chief

More information

LIVERPOOL MUTUAL HOMES GROUP 2015/ /20 CORPORATE PLAN

LIVERPOOL MUTUAL HOMES GROUP 2015/ /20 CORPORATE PLAN LIVERPOOL MUTUAL HOMES GROUP 2015/16 2019/20 CORPORATE PLAN Version v2 January 2016 1 I LIVERPOOL MUTUAL HOMES GROUP CORPORATE PLAN 2015/16-2019/20 Introduction Liverpool Mutual Homes began, in 2008, as

More information

Workforce Planning 20/20

Workforce Planning 20/20 2 Workforce Planning Model 1 The 6 B s of Talent Acquisition 3 Workforce Planning 20/20 Tips to Meet your Talent Acquisition Needs Elissa O Brien, SHRM- SCP What new markets or growth areas will your organizations

More information

The Essential Relationship between HR and Marketing

The Essential Relationship between HR and Marketing The Essential Relationship between HR and Marketing A Definitive Guide on How HR and Recruiting Departments Can Adopt Marketing Techniques to Attract the Best Talent Recruiting departments are increasingly

More information

strategic Building business performance. Here Hay Group unveils the six key your organisation s needs both today and in the future.

strategic Building business performance. Here Hay Group unveils the six key your organisation s needs both today and in the future. The stubborn gap: losing the gap between companies and employees tolerance for risk strategic Building HR Given the increasing executive focus on human capital, HR has an unprecedented opportunity to position

More information

Understanding Customer Experience Management. Five Essential Elements of a Comprehensive Approach

Understanding Customer Experience Management. Five Essential Elements of a Comprehensive Approach Understanding Customer Experience Management Five Essential Elements of a Comprehensive Approach Overview In this era of the referral economy, the customer experience has more influence than ever on the

More information

COMPANY PROFILE. One Partner. Unlimited Capabilities.

COMPANY PROFILE. One Partner. Unlimited Capabilities. COMPANY PROFILE One Partner. Unlimited Capabilities. Princeton Search Group began doing business in 2002, offering executive search and recruitment process outsourcing services to our clients. Several

More information

HOW TO LAUNCH A SUCCESSFUL WORKFORCE PLANNING CENTER OF EXPERTISE (COE)

HOW TO LAUNCH A SUCCESSFUL WORKFORCE PLANNING CENTER OF EXPERTISE (COE) HOW TO LAUNCH A SUCCESSFUL WORKFORCE PLANNING CENTER OF EXPERTISE (COE) April 17, 2012 Karen Piercy, Mercer Matthew Stevenson, Mercer 0 Today s presenters Karen Piercy Philadelphia +1 215 982 4276 karen.piercy@mercer.com

More information

CSC Separating Into Two Industry Leading Public Companies. May 19, 2015

CSC Separating Into Two Industry Leading Public Companies. May 19, 2015 CSC Separating Into Two Industry Leading Public Companies May 19, 2015 Forward looking statements All written or oral statements made by CSC at this meeting or in these presentation materials that do not

More information

Smarter Commerce for healthcare and life sciences

Smarter Commerce for healthcare and life sciences IBM Smarter Commerce Healthcare and Life Sciences Smarter Commerce for healthcare and life sciences Competing in a consumer-centric world 2 Smarter Commerce Across the healthcare ecosystem, from payers

More information

ENGAGED EMPLOYEES ON A PATH TO PREMIER PERFORMANCE

ENGAGED EMPLOYEES ON A PATH TO PREMIER PERFORMANCE ENGAGED EMPLOYEES ON A PATH TO PREMIER PERFORMANCE A study of employee engagement ABOUT INGERSOLL RAND Advancing the quality of life by creating comfortable, sustainable and efficient environments. Its

More information

THE LPL INDEPENDENT ADVISOR INSTITUTE TAKE THE NEXT STEP FOR YOUR FUTURE

THE LPL INDEPENDENT ADVISOR INSTITUTE TAKE THE NEXT STEP FOR YOUR FUTURE 1 THE LPL INDEPENDENT ADVISOR INSTITUTE TAKE THE NEXT STEP FOR YOUR FUTURE Make Your Mark on the World As you prepare for the next chapter of your professional journey, do you find yourself seeking more

More information

Education Partner Guide. Your solutions. Our technology. Smarter together.

Education Partner Guide. Your solutions. Our technology. Smarter together. 2016 Education Partner Guide Your solutions. Our technology. Smarter together. Real Rewards, Starting Now Welcome to Intel Technology Provider Intel Technology Provider is a global membership program designed

More information

Entry Plan. Deirdre Hargrove-Krieghoff 9/25/14

Entry Plan. Deirdre Hargrove-Krieghoff 9/25/14 Entry Plan Deirdre Hargrove-Krieghoff 9/25/14 Entry Plan Table of Contents Introduction 3 Guiding Principles 4 Goals 6 Entry Plan Phase I 7 Entry Plan Phase II 8 Entry Plan Phase III 9 Conclusion 10 Introduction

More information

TOTAL REWARDS AT NESTLÉ: MORE THAN JUST A POLICY

TOTAL REWARDS AT NESTLÉ: MORE THAN JUST A POLICY TOTAL REWARDS AT NESTLÉ: MORE THAN JUST A POLICY Operating in more than 190 countries and with over 300,000 employees, Nestlé is one of the biggest multinational corporations in the world. Group sales

More information

Joyce Mullen. Our Commitment to You. Joyce Mullen. President, Global Channels, OEM Solutions and IoT

Joyce Mullen. Our Commitment to You. Joyce Mullen. President, Global Channels, OEM Solutions and IoT Our Commitment to You We will continue to refine the Dell EMC Partner Program based on your feedback to be even more Simple. Predictable. Profitable. At Dell EMC we believe strong partnerships lead to

More information

Turning Employees into Brand Advocates. 4 Steps to an Effective Employee Engagement Program

Turning Employees into Brand Advocates. 4 Steps to an Effective Employee Engagement Program Turning Employees into Brand Advocates 4 Steps to an Effective Employee Engagement Program Engaged employees are the lifeblood of every successful business. They speak positively about your company to

More information

Recruiting International Talent to Fill the Skills Gaps in your Organisation

Recruiting International Talent to Fill the Skills Gaps in your Organisation Recruiting International Talent to Fill the Skills Gaps in your Organisation 5 th November 2013 Robert Zajko Director of Talent Acquisition Europe, Middle East and Africa At Hilton Worldwide, our people

More information

ACCENTURE & SAP SUCCESS FACTORS INVESTIGATE CAPABILITIES WORKBOOK. Imagine where we will go together...

ACCENTURE & SAP SUCCESS FACTORS INVESTIGATE CAPABILITIES WORKBOOK. Imagine where we will go together... ACCENTURE & SAP SUCCESS FACTORS INVESTIGATE CAPABILITIES WORKBOOK Imagine where we will go together... Imagine where we will go together... AGENDA TUESDAY APRIL 19TH 12:00 PM Lunch (outside Ali Conference

More information

Building an Integrated Talent Management Strategy. Stavros Liakakos, VP HCM Strategy Knowledge Infusion

Building an Integrated Talent Management Strategy. Stavros Liakakos, VP HCM Strategy Knowledge Infusion Building an Integrated Talent Management Strategy Stavros Liakakos, VP HCM Strategy Knowledge Infusion 1 Knowledge Infusion: HCM as a Strategy 2 Vicious Cycle 3 Talent Management Strategy Alignment 4 Key

More information

VISION, MISSION, VALUES

VISION, MISSION, VALUES VISION, MISSION, VALUES Vision Statement: Through a combination of best practices and well established strategic partnerships, the Department of Human Resources will recruit, develop, and support the diverse

More information

Fit for the Future: Innovative Global Talent Transformation

Fit for the Future: Innovative Global Talent Transformation www.pwc.com Fit for the Future: Innovative Global Talent Transformation November 2015 Challenges of today Discussion Outline Talent and performance needs Building a fit for the future talent organisation

More information

The Evolution of the HR Business Partner

The Evolution of the HR Business Partner The Evolution of the HR Business Partner A Discussion of the Changing Role of the HR Business Partner in a Shared Services Model June 2015 Copyright 2015 ScottMadden, Inc. All rights reserved. Agenda About

More information

INVEST IN PEOPLE TO STRENGTENING ORGANIZATIONAL CAPABILITY AND ACHIEVING TOP- TIER PERFORMANCE IN OIL COMPANY

INVEST IN PEOPLE TO STRENGTENING ORGANIZATIONAL CAPABILITY AND ACHIEVING TOP- TIER PERFORMANCE IN OIL COMPANY INVEST IN PEOPLE TO STRENGTENING ORGANIZATIONAL CAPABILITY AND ACHIEVING TOP- TIER PERFORMANCE IN OIL COMPANY Ruly Lesmana, School of Business and Managment, Institute of Technology Bandung (ITB), Jl.

More information

K-State 2025 Strategic Action and Alignment Plan for the Division of Human Capital Services

K-State 2025 Strategic Action and Alignment Plan for the Division of Human Capital Services K-State 2025 Strategic Action and Alignment Plan for the Division of Human Capital Services 1. What are your Major Unit s mission and vision and how does your organization contribute to achieving the University

More information

So cooperation between diversified consultants from different backgrounds directly affect our whole life.

So cooperation between diversified consultants from different backgrounds directly affect our whole life. Engage is simply a partner not just a consultant, we position ourselves with our clients as partners who will assist to the max. Engage Team came from a strong consultancy experience in the Middle East

More information

D R. V I C K I A. B R O W N D O D C H I E F L E A R N I N G O F F I C E R C I V I L I A N W O R K F O R C E J U LY 2 016

D R. V I C K I A. B R O W N D O D C H I E F L E A R N I N G O F F I C E R C I V I L I A N W O R K F O R C E J U LY 2 016 D R. V I C K I A. B R O W N D O D C H I E F L E A R N I N G O F F I C E R C I V I L I A N W O R K F O R C E J U LY 2 016 PRESENTATION GOAL 1. Create awareness of what employee engagement is, how it is

More information

CERTIFICATIONS IN HUMAN RESOURCES. SPHRi TM Senior Professional in Human Resources - International TM SPHRi. Exam Content Outline

CERTIFICATIONS IN HUMAN RESOURCES. SPHRi TM Senior Professional in Human Resources - International TM SPHRi. Exam Content Outline CERTIFICATIONS IN HUMAN RESOURCES SPHRi TM Senior Professional in Human Resources - International TM 2018 SPHRi Exam Content Outline SPHRi Exam Content Outline At-a-Glance: SPHRi Exam Weighting by Functional

More information

Improve Engagement by Driving a Development Culture

Improve Engagement by Driving a Development Culture Improve Engagement by Driving a Development Culture Amy Freshman Sr. Director, Global Workforce Enablement - ADP Sandy Thomas Sr. Director, Global Talent and Development - ADP Thank You for Joining Us!!!

More information

Best Practices Revealed: How to transform your system through process optimization

Best Practices Revealed: How to transform your system through process optimization Best Practices Revealed: How to transform your system through process optimization Talent Management Advisory Services June 20, 2016 What will I learn today? Key indicators for needing a process optimization

More information

RAMBOLL FOUNDATION 2016 LONG TERM PRIORITIES AND AIMS

RAMBOLL FOUNDATION 2016 LONG TERM PRIORITIES AND AIMS RAMBOLL FOUNDATION 2016 LONG TERM PRIORITIES AND AIMS 2 Intended for The Group Board of Directors Document type The Foundation s Direction and Stewardship Memorandum Date 06 April 2016 Purpose This document

More information

Deloitte s High-Impact HR Operating Model: Business HR. Deloitte Consulting LLP

Deloitte s High-Impact HR Operating Model: Business HR. Deloitte Consulting LLP Deloitte s High-Impact HR Operating Model: Business HR Deloitte s High-Impact HR Operating Model: Business HR The business of Human Resources (HR) is the business HR has a mission: High impact. A new Operating

More information

Sydbank s Business Model 2017

Sydbank s Business Model 2017 2017 1 Summary As a nationwide advisory bank, Sydbank has a significant presence in all parts of Denmark as well as in Northern Germany. Sydbank is a bank for most people but not the same bank for everyone.

More information

National Defense University. Strategic Plan 2012/2013 to 2017/18 One University Evolution

National Defense University. Strategic Plan 2012/2013 to 2017/18 One University Evolution National Defense University The Chairman s University: Inspiring Creative, Critical and Collaborative Thinkers For Leadership Through Academic Excellence Strategic Plan 2012/2013 to 2017/18 One University

More information

Monsanto: Integration of Talent Acquisition & Talent Management

Monsanto: Integration of Talent Acquisition & Talent Management Monsanto: Integration of Talent Acquisition & Talent Management HRMA Conference October 27, 2017 St. Louis, Mo. Global Headquarters Global Operations 20,000+ 350+ 60 $13.5B EMPLOYEES WORLDWIDE FACILITIES

More information

SERVICE PROVIDER ALIGNMENT

SERVICE PROVIDER ALIGNMENT SERVICE PROVIDER ALIGNMENT Presented to: Presented by: Larry Ebert Cushman & Wakefield 1 A G E N D A INTRODUCTION ENTERPRISE ALIGNMENT SERVICE PROVIDER ALIGNMENT VESTED OUTSOURCING CASE STUDY QUESTIONS

More information

ETHEKWINI MUNICIPALITY TALENT MANAGEMENT LEARNING EXCHANGE ETHEKWINI DRAFT TALENT MANAGEMENT POLICY 14 JUNE 2017

ETHEKWINI MUNICIPALITY TALENT MANAGEMENT LEARNING EXCHANGE ETHEKWINI DRAFT TALENT MANAGEMENT POLICY 14 JUNE 2017 By 2030 ethekwini will be Africa s most caring and liveable city ETHEKWINI MUNICIPALITY TALENT MANAGEMENT LEARNING EXCHANGE ETHEKWINI DRAFT TALENT MANAGEMENT POLICY 14 JUNE 2017 By: Ashlesha Singh OVERVIEW

More information

This report was prepared by McLean & Company for ACME Incorporated on Data is comprised of 8 responses. Prepared for ACME Incorporated

This report was prepared by McLean & Company for ACME Incorporated on Data is comprised of 8 responses. Prepared for ACME Incorporated This report was prepared by McLean & Company for ACME Incorporated on 2015-06-18. Data is comprised of 8 responses. Prepared for ACME Incorporated HR & Governance Diagnostic Program 1. Understand Results

More information

THREE-YEAR STRATEGIC PLAN UPDATE v1

THREE-YEAR STRATEGIC PLAN UPDATE v1 THREE-YEAR STRATEGIC PLAN UPDATE v1 FY2017-FY2019 OUR STRATEGY To develop future professionals through relevant and accessible credentialing programs 100% Member Market Penetration To deliver member value

More information

CSR / Sustainability Governance and Management Assessment By Coro Strandberg President, Strandberg Consulting

CSR / Sustainability Governance and Management Assessment By Coro Strandberg President, Strandberg Consulting Introduction CSR / Sustainability Governance and Management Assessment By Coro Strandberg President, Strandberg Consulting www.corostrandberg.com November 2015 Companies which adopt CSR or sustainability

More information

FULLY OUTSOURCED CONTACT CENTER

FULLY OUTSOURCED CONTACT CENTER FULLY OUTSOURCED CONTACT CENTER Focused on delivering genuine customer experiences that provide powerful data & business intelligence COMPANY OVERVIEW Genuine customer service on behalf of industry leaders

More information

Management of the business outcomes of the Design Centre to aligned to the Australia business plan.

Management of the business outcomes of the Design Centre to aligned to the Australia business plan. Position: General Manager Design Centre Australia Career progression level: 8/9 (TBC) Location Reports to: Australia Managing Director Geography Purpose Development of Geography Design Centre Business

More information

Payments solutions for the innovation era: A renewed commitment to our cooperative system

Payments solutions for the innovation era: A renewed commitment to our cooperative system Payments solutions for the innovation era: A renewed commitment to our cooperative system We are pleased, after extensive research and consultation with members and stakeholders, to share our path forward

More information

Cloud Computing: HCM SaaS

Cloud Computing: HCM SaaS Cloud Computing: HCM SaaS Chris Leone Senior Vice President Applications Development 92 Safe Harbor Statement "Safe Harbor" Statement: Statements in this presentation relating to Oracle's future plans,

More information

This article originally appeared in the September 2017 edition of HR Performance.

This article originally appeared in the September 2017 edition of HR Performance. This article originally appeared in the September 2017 edition of HR Performance. For years, global talent acquisition leaders have discussed how digital platforms, automation, and other technological

More information

K-State 2025 Strategic Action and Alignment Plan for the Division of Human Capital Services

K-State 2025 Strategic Action and Alignment Plan for the Division of Human Capital Services K-State 2025 Strategic Action and Alignment Plan for the Division of Human Capital Services 1. What are your College s/major Unit s/department s mission and vision and how does your organization contribute

More information

SMB Partner Guide. Your solutions. Our technology. Smarter together.

SMB Partner Guide. Your solutions. Our technology. Smarter together. 2015 SMB Partner Guide Your solutions. Our technology. Smarter together. Real Rewards, Starting Now Welcome to Intel Technology Provider Intel Technology Provider is a global membership program designed

More information

Research The 2016 VMS & MSP Landscape Series

Research The 2016 VMS & MSP Landscape Series TUES 2:45 PM PAVILION Research The 2016 VMS & MSP Landscape Series Speaker: Elizabeth Rennie, Global Workforce Solutions, Research Director, CCWP, Staffing Industry Analysts Revised Report Structure 2015

More information

Employee Value Proposition Survey

Employee Value Proposition Survey Research-based // Valid // Reliable Understand how to attract, retain, and engage your workforce. The DecisionWise contains research-based questions designed to measure the factors that attract, retain,

More information

2018 HRO Today Magazine BUILDING THE WORKFORCE OF THE FUTURE. Meet the 2018 Talent Acquisition Leader of the Year Award finalists.

2018 HRO Today Magazine BUILDING THE WORKFORCE OF THE FUTURE. Meet the 2018 Talent Acquisition Leader of the Year Award finalists. LEADER OF THE YEAR AWARD FINALISTS BUILDING THE WORKFORCE OF THE FUTURE Without the right talent in the right positions, businesses are unable to move forward with their strategy for the future. In fact,

More information

COGENT REPORTS. Agile Experienced. Powerful. Accurate. In 2018 we are changing the rules!

COGENT REPORTS. Agile Experienced. Powerful. Accurate. In 2018 we are changing the rules! cogent-reports.com COGENT Agile Experienced Reliable Powerful Revolutionary Accurate Trusted Consultative REPORTS In 2018 we are changing the rules! Introducing new capabilities and offerings designed

More information

OUR PEOPLE, OUR STRENGTH

OUR PEOPLE, OUR STRENGTH OUR PEOPLE, OUR STRENGTH 2015-2017 TABLE OF CONTENTS 1. 1. Employee messages... 2 i. Message from CAO ii. Message from Director, Human Resources 2. Executive summary... 3 3. About the Our People, Our Strength

More information

Visionary Leadership. Systems Perspective. Student-Centered Excellence

Visionary Leadership. Systems Perspective. Student-Centered Excellence Core Values and Concepts These beliefs and behaviors are embedded in high-performing organizations. They are the foundation for integrating key performance and operational requirements within a results-oriented

More information

BUSINESS AGILITY IS humanly possible

BUSINESS AGILITY IS humanly possible BUSINESS AGILITY is humanly possible We ve entered the Human Age, when the old rules of business are giving way to the new. In today s complex business environment, technology and capital no longer guarantee

More information

Workshop: Authentic bonding 17 June 2013

Workshop: Authentic bonding 17 June 2013 www.pwc.com Workshop: Authentic bonding Authentic bonding Starts before you join the firm Happens while you are on board Continues after you have left the firm Pre- & On-Boarding Coaching Off-Boarding

More information

Portfolio Marketing. Research and Advisory Service

Portfolio Marketing. Research and Advisory Service Portfolio Marketing Research and Advisory Service SiriusDecisions Team Jeff Lash VP and Group Director, Go-to-Market Christina McKeon Service Director, Portfolio Marketing Tyler Anderson Team Leader, Account

More information

Learning Center Key Message Guide. 3M Company

Learning Center Key Message Guide. 3M Company Learning Center Key Message Guide The purpose of this Guide is to enable Learning Center communicators to achieve their communication objectives by delivery of consistent messaging, linking to 3M and LC

More information

Acclaim Badges Promote Skills and Certifications

Acclaim Badges Promote Skills and Certifications Acclaim Badges Promote Skills and Certifications Badges are helping learners tell their professional story Strategic value emerges for human capital management Tips for the webinar Training Industry Our

More information

Winning Model. Preferred brands delivered through our people

Winning Model. Preferred brands delivered through our people Winning Model WINNING MODEL TARGETED PORTFOLIO DISCIPLINED EXECUTION IHG s Winning Model is our framework for delivering superior value creation through our brands, our people and our systems. 4 Preferred

More information

Frameworks & Maturity Models

Frameworks & Maturity Models Frameworks & Maturity Models www.bersin.com For member support or inquiries: Email us at USBersinServiceClient@deloitte.com Call us at +1 510 251 4400 www.bersin.com Frameworks and Maturity Models Our

More information

EMPLOYEE EXPERIENCE CONSULTING: ALM 2017

EMPLOYEE EXPERIENCE CONSULTING: ALM 2017 EMPLOYEE EXPERIENCE CONSULTING: ALM 2017 BEST-IN-CLASS PROVIDER Cited as the "best-in-class provider" in strategy. "North Highland applies the five core principles of its EX philosophy to a common approach

More information

GROW ENROLLMENT USING PROVEN STRATEGIES

GROW ENROLLMENT USING PROVEN STRATEGIES GROW ENROLLMENT USING PROVEN STRATEGIES The metrics speak for themselves. Within six hours from inquiry, our prospective students are taking follow-up action to pursue enrollment with Embry-Riddle. Bill

More information

Human Capital Business led. People driven.

Human Capital Business led. People driven. Human Capital Business led. People driven. Advisory Services February 0 Contents Going to market Human Capital Advisory Services Organizational Development People Development HR Department Development

More information

Reskilling Your Workforce to Execute Future Strategy. Feb 2, 2016

Reskilling Your Workforce to Execute Future Strategy. Feb 2, 2016 Reskilling Your Workforce to Execute Future Strategy Feb 2, 2016 Labor market trend to watch: Talent shortage is here https://www.conference-board.org/laborshortages/ 2 2015 The Conference Board, Inc.

More information

THE CUSTOMER EXPANSION PLAYBOOK. Strategies for maximizing customer lifetime value through cross-sell and upsell

THE CUSTOMER EXPANSION PLAYBOOK. Strategies for maximizing customer lifetime value through cross-sell and upsell THE CUSTOMER EXPANSION PLAYBOOK Strategies for maximizing customer lifetime value through cross-sell and upsell Introduction Revenue generation and customer experience are not mutually exclusive. Increased

More information

Leverage Learning to Onboard Top Talent

Leverage Learning to Onboard Top Talent Leverage Learning to Onboard Top Talent What s in this guide? Explore the top five ways that learning is used to enhance onboarding. Click to jump to a chapter. 2 33% of employees know whether they want

More information

Business partners needed: Results of Deloitte s 2013 Global finance talent survey

Business partners needed: Results of Deloitte s 2013 Global finance talent survey Business partners needed: Results of Deloitte s 2013 Global finance talent survey Contents Business partners needed 3 Key survey findings 5 1. Finance, we have a brand problem 5 2. The most important talent

More information

Roisin McNamara Michelle Kilcar

Roisin McNamara Michelle Kilcar We all have champions but we rarely look around us and appreciate our true heroes. It s the people we connect with and trust, the one s that will go out of their way to make your life a little better.

More information

Implementation Successful. How to Make RPO. HRO Summit Europe Barcelona, Spain. November 4, HR Outsourcing Research Director.

Implementation Successful. How to Make RPO. HRO Summit Europe Barcelona, Spain. November 4, HR Outsourcing Research Director. How to Make RPO Implementation Successful HRO Summit Europe Barcelona, Spain November 4, 2011 Gary Bragar HR Outsourcing Research Director NelsonHall European RPO: How to Make RPO Implementation Successful

More information

WHY EMPLOYEE ENGAGEMENT MATTERS. Kathy Bowersox

WHY EMPLOYEE ENGAGEMENT MATTERS. Kathy Bowersox WHY EMPLOYEE ENGAGEMENT MATTERS By Kathy Bowersox Are your employees engaged? Do you know if they are? Do you care? How relevant is employee engagement in terms of business success? In a word, VERY! If

More information

Position Specification Fair Trade USA Chief Operating Officer

Position Specification Fair Trade USA Chief Operating Officer Position Specification Fair Trade USA Chief Operating Officer Mission Fair Trade Certified enables sustainable development and community empowerment by cultivating a more equitable global trade model that

More information

Part 3 - Beyond hire: The long-term impact of talent acquisition on an organization.

Part 3 - Beyond hire: The long-term impact of talent acquisition on an organization. The Talent Forecast Part 3 - Beyond hire: The long-term impact of talent acquisition on an organization. A global study to uncover what today's talent acquisition leaders can tell us about tomorrow's workplace.

More information

CLOUD SERVICE PROVIDER AND STRATEGIC OUTSOURCER TRACK

CLOUD SERVICE PROVIDER AND STRATEGIC OUTSOURCER TRACK CLOUD SERVICE PROVIDER AND STRATEGIC OUTSOURCER TRACK Our Commitment to You We will continue to refine the Dell EMC Partner Program based on your feedback to be even more Simple. Predictable. Profitable.

More information