+ + = 2. Motivating People. 3. Strategic Planning & Goal Setting. 4. Decision Making. 5. Problem Solving. 6. Teamwork. 7.

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1 All Companies Have These Three Elements + + = Results Chain > > > > > > Culture Change Where are you now? Where do you want to go? How will you get there? Are you committed to change? Part I Assess Management Skills In the spaces below, rate your skill level in each area. Score each individual skill on a scale of 1 to 10, with 10 indicating the highest level of skill and a 1 indicating a low level of skill. Then place a + next to your greatest skill and a next to the two skills that given the chance, you would most like to improve Communication 2. Motivating People 3. Strategic Planning & Goal Setting 4. Decision Making 5. Problem Solving 6. Teamwork 7. Stress Management 8. Coaching & Mentoring 9. Leadership Skills 10. Customer Service 1

2 People don t do what we want them to do because 1. They don t know WHAT we want them to do. - problem 2. They don t know HOW to do what we want them to do. - problem 3. They don t know WHY we want them to do what we want them to do. - / problem 4. They DON T WANT TO DO what we want them to do. - / problem What is the Biggest Challenge you have today to increase Productivity or to Get Your People to want to do that which must be done? Culture Culture is the spoken or unspoken rules that govern our actions. The Culture of an organization determines how everyone gets treated. What is your corporate Culture? Three Cultural or Attitudinal Mindsets 1) : Resistance to thinking or acting on one s own. What would a Dependent attitude look like? A Dependent attitude is driven by: 2) : Resistance to relying on others. What would an Independent attitude look like? An Independent attitude is driven by: 3) : The cooperation, teamwork & synergy produced by a spirit of trust & mutual respect. What would an Interdependent attitude look like? An Interdependent attitude is driven by: 2

3 Growth Curve Stage 1: Relationships are Stage 2: Relationships are Stage 3: Relationships are What can you do to create a culture of Interdependence? a) : Do/Task b) : Be/Relationship Everything we do and say drives the culture of an organization. Interdependence requires a balance of strengths. Ten Job Factors Motivation Factor You Employers Employees In survey In survey Good Wages Job Security Promotion/Growth Opportunities Work Conditions Interesting Work Loyalty to Friends & Coworkers Tactful Disciplining Full Appreciation for Work Done Sympathetic to Personal Problems Feeling in on Things (Developed by Kenneth Kovoch, asst. prof. of Bus. Adm., George Mason U., Fairfax VA, reported in Advanced Management Journal) Notes: 3

4 Part II - Vision Interdependence: the cooperation, teamwork and synergy produced by a spirit of trust and mutual respect. What beliefs would drive Interdependence? What characteristics and practices do highly successful, Customer-focused companies use? Seven Cultural Areas I - Communication Processes: 1) What has changed in the ways people are communicating and interacting with each other? 2) What is being done to ensure excellent teamwork and communication within the management team meetings? 3) How are the Managers solving problems, keeping each other informed and making decisions differently? 4) How are people communicating across departments? II - Direction: 5) How is your Mission Statement being displayed and communicated to both Employees and Customers? 6) What is the management team doing to provide direction to everyone? 7) How are Managers supporting one another so that departments can pull in the same direction? III - Work Processes: 8) What improvements and changes do you see in your own work area? 4

5 9) How are work processes (Sales & Service standards) being successfully implemented? 10) What is being done in your area to exceed Customer Expectations? IV - Information Availability: 11) What is being done to share information so that everyone is kept well informed? 12) What is being done to ensure that individuals are receiving feedback about their own performance? 13) What is being done to ensure that individuals are giving feedback to the benefit of their Managers and the organization? 14) What state-of-the-art information systems are in place for Customers and Employees? V - Financial Resource Availability: 15) What is being done to ensure that resources are being spent wisely? 16) What is being done to prevent waste? VI - Personnel: 17) What is being done to develop Managers and Employees? 18) What is done to reward and recognize people for their contributions? Notes: 5

6 VII - Culture: 19) What have you seen that shows how the Culture has changed? 20) What values are most important to your people? 21) How are people treating each other? 22) What principles are Managers using to lead their people? 23) What is different in the Culture that is making it pleasant for people to work at your business? 24) How are Customers being treated? 25) How do Customers distinguish or differentiate your organization from other organizations? Empowerment Empowerment does not require giving up power; it does require sharing it. How can your people become more empowered? The Ideal Employee Attitudes Actions

7 5% - 10% - 85% - Team Traits For a team to maximize its effectiveness, the following five key traits must be exhibited: Leadership Traits Think of a person you have known that you would consider a strong and effective leader someone who delivered results and who you enjoyed working for. Write some of the characteristics or traits of this person that made them effective Part III - The Plan : a clear, concise goal to be achieved. : ways to make the objective happen. : the specific who does what by when plan for each strategy. Write a SMART Objective S M A R T 7

8 Brainstorm Strategies (Select Team Strategies: Vote/Rank) Develop an Action Plan for each Strategy Who Does What By When Personal Plan Develop Action Steps for each Objective 1) 2) 3) 4) 5) Action Target Date Date Completed Tenth Multiple - Progressive Accumulation Double $1,000 ten times Fifth Multiple: half the projected time and attained % of your objective. Same amount of time to move from $1,000 to $2,000 that will later be required to double $512,000 to reach the Tenth Multiple and the total of $. Part IV - Commitment Agreement is not the same as commitment. My commitment to my team is: Notes: 8