ABSTRAK. maklumat secara kolektif daripada pelbagai pihak tennasuk pengurusan

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4 ABSTRAK Maklumbalas 360 Darjah merupakan satu sistem penilaian prestasi yang di reka untuk menilai kecekapan dan kebolehan pekerj a melalui pengumpulan sumber maklumat secara kolektif daripada pelbagai pihak tennasuk pengurusan atasan,penyelia, kumpulan sokongan, rakan sekerj a clan daripada din sendiri. Sektor perkhidmatan awam, Malaysia telah mengamalkan sistem penilaian prestasi pekerj a sejak tahun Sistem tradisional ini telah dikritik kerana terdapatnya beberapa kelemahan terutamanya melibatkan penilaian yang tidak adil. Oleh yang demikian, kajian ini ingin melihat dan menerima pakai satu lagi sistem altenatif yang inovatif dikenali sebagai Sistem Maklumbalas 360 Darj ah. Ianya akan komplemen sistem yang sedia ada untuk mempertingkatkan cara penilaian yang lebih baik. Tujuan kajian ini adalah untuk mengukur keberkesanan perliaksanaan sistem ini di INTAN. Sejumlah 90 (71.4 peratus) pegawai INTAN (JUSA, Gred 1,2 dan 3) telah dinilai oleh 2 orang ketua, 5 rakan sekerja, 13 orang staf sokongan dan juga diri mereka sendiri (n = 605). Satu borang kaji selidik yang mengandungi 45 soalan mengenai prestasi tingkah laku pekerj a disediakan yang kemudiaannya dibahagikan kepada 7 dimensi iaitu mengurus o rganisasi, mengurus diri,.mengurus sumber, kepimpinan, motivasi, pembangunan sumber manusia dan kerja berpasukan. Skala Likert 1-10 digunakan m erangkumi dari 1-1 emah h ingga t erbaik b agi m enilai p restasi tingkah laku. Min, median dan mode bagi 7 dimensi dianalisa dengan menggunakan perisian Microsoft Excel Spreadsheets. Keputusan menunjukan keseluruhan min bagi keseluruhan 7 dimensi adalah sejumlah 7.0 yang menunjukan keseluruhan prestasi tingkah laku bagi pekerja I TAN adalah baik. Kajian juga

5 menunjukkan bahawa skor rnin penyelia (min skor 6.7) dan skor rnin kumpulan sokongan (min skor 6.3) adalah lebih rendah daripada skor rnin rakan sekerja (min skor 7.0) dan penilaian ke atas diri sendiri (min skor 7.2). Ini menunjukan bahawa masih terdapat ruang bagi para pegawai untuk wieningkatkan prestasi. Daripada temubual yang dijalankan menunjukkan bahawa ra-mai yang menerima kadar skor min yang diberikan oleh penilai dan bersedia untuk berbincang dan membaiki kelemahan sediada dengan bantuan pihak atasan mereka atau memperbaiki diri sendiri. Melalui kajian ini, jelas bahawa sektor awam Malaysia hams menerima pakai Sistem Penilaian Maklumbalas 360 Darjah ini untuk meningkatkan lagi kecekapan dan keberkesanan sistem serahan kepada rakyat. ii i

6 ABSTRACT 360-degree feedback is a appraisal tool designed to quantify the competencies and skills of fellow employees by tapping the collective experience of their superiors, subordinates, and peers. The Malaysian civil service has established and implemented performance appraisal system since Yet the system has been criticised because of several drawbacks namely rater bias and its reward system. Therefore, this study would like to benchmark at another innovative appraisal system to complement the existing performance appraisal called the 360 degree feedback system. This research will try to evaluate the effectiveness of its implementation in INTAN and if it could be proven that it could play a complementary role in improving the implementat ion of the performance appraisal system in INTAN. A total of 90 (71.4 per cent) INTAN officers (JZTSA, Grade 1,2 and 3) were rated by their 2 supervisors, 5 collei2gues, 13 subordinates and they themselves (n=605). A self-administered questionmaire consists of 45 observable performance behavior expectations item were grouped into 7 dimension, namely, managing the organization, managing self, managing resources, leadership, motivating p eople, d eveloping p eople and t eamwork. T he 1-10 p oint L ikert S cale was used ranging from 1 -poor to 10-excellent performance behavior. Frequency distribution of the responses of the raters and the mean, median and mode of seven variables were analysed by using the Microsoft Excel spreadsheets. The result showed overall mean scores of the entire seven dimension was 7.0, which means the overall ratees performance behavior expectations/competencies is good. The study also showed supervisors (mean score 6.7) and subordinates(mean score 6.3) rate lower than colleagues(mean score 7.0) and self rating(mean score 7.2). This showed that there is a lot of room the officers to further improve their performance behavior either with the help from the organisation management or by self improvement. From the interview conducted indicated that many employees accept the mean score rating given by the ratees and committed to discuss and improve either by with the help of their supervisors or by self improvement. Finally, it is strongly suggested in ii

7 this study that the Malaysian Public Sector should adopt the 360 degree feedback appraisal system to further improve their efficiency and effectiveness of Government s delivery system. ii I

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15 The contents of the thesis is for internal user only

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