Measuring the ROI of Online Learning. Patti Phillips, Ph.D.
|
|
- Maurice Byrd
- 6 years ago
- Views:
Transcription
1 Measuring the ROI of Online Learning Patti Phillips, Ph.D.
2 Objectives Describe the difference between the benefits and the costs of online learning Calculate the ROI for online learning Align your online learning initiatives with the business
3 Given that online learning is defined as distance learning over the internet, what is your primary reason for offering it? (Choose the one best answer.) A. We do it to save time. B. We do it to avoid travel cost. C. We do it to reduce delivery costs. D. We do it because it is the best channel of delivery for the content.
4 Why the interest in measurement of online learning? The increasing cost of human capital Consequences of improper or ineffective practices Linkage of human capital to strategic initiatives Increased accountability of all functions Top executive requirement for contribution and human capital ROI
5 The ROI calculation is simple. BCR = ROI = Program Benefits Program Costs Net Program Benefits Program Costs X 100
6 Try it! BCR = $750,000 $425,000 $750,000 - $425,000 ROI = X 100 $425,000
7 What is your answer? A. BCR = 1.76; ROI = 76% B. BCR = 2.76; ROI = 176% C. BCR = 76; ROI = 176% D. BCR = 3.19; ROI = 219%
8 The ROI Calculation BCR = $750,000 $425,000 = 1.76:1 $750,000 - $425,000 ROI = X 100= 76% $425,000
9 What Makes a Good ROI? 1. Set the value at the same level as other investments 15% 2. Set slightly above other investments 25% 3. Set at break even 0% 4. Set at client expectations While we don t strive for a negative ROI, negative is not always bad!
10 Levels of Evaluation Measurement Focus Typical Measures 0. Inputs and Indicators The input into the project in terms of scope, volume, efficiencies, costs Participants, Hours, Costs, Timing 1. Reaction & Perceived Value Reaction to the project or program, including the perceived value Relevance, Importance, Usefulness, Appropriateness, Intent to use, Motivation to take action 2. Learning & Confidence Learning to use the content and materials, including the confidence to use what was learned Skills, Knowledge, Capacity, Competencies, Confidence, Contacts 3. Application & Implementation Use of content and materials in the work environment, including progress with actual items and implementation Extent of use, Task completion, Frequency of use, Actions completed, Success with use, Barriers to use, Enablers to use 4. Impact and Consequences The consequences of the use of the content and materials expressed as business impact measures Productivity, Revenue, Quality, Time, Efficiency, Customer Satisfaction, Employee Engagement 5. ROI Comparison of monetary benefits from program to program costs Benefit-Cost Ratio (BCR), ROI%, Payback Period
11 The levels serve three purposes! Needs Evaluation Objectives
12 Business Alignment Start Here End Here Payoff Needs 5 ROI Objectives 5 ROI Business Needs 4 Impact Objectives 4 Impact Performance Needs 3 Application Objectives 3 Application Learning Needs 2 Learning Objectives 2 Learning Initial Analysis Evaluation Preference Needs 1 Reaction Objectives 1 Reaction Input Needs 0 Input Objectives 0 Input Business Alignment and Forecasting Program The ROI Methodology
13 Payoff Needs 5 ROI Objectives 5 End Here ROI Business Needs 4 Impact Objectives 4 Impact Job Performance Needs 3 Application Objectives 3 Application Initial Analysis Learning Needs 2 Learning Objectives 2 Learning Measurement and Evaluation Preference Needs 1 Reaction Objectives 1 Reaction Business Alignment and Forecasting Project The ROI Process Model
14 ROI Methodology Stage 1 Evaluation Planning Stage 2 Data Collection Develop Objectives Of Solution Develop Evaluation Plans and Baseline Data Collect Data During Solution Implementation Collect Data After Solution Implementation Level 1 Level 3 Level 2 Level 4
15 How do you know it was your program? Stage 3 Data Analysis Capture Costs Of Solution Stage 4 Communicate Results Isolate the Effects of Solution Convert Data to Monetary Value Calculate the Return On Investment Generate Impact Study Report Level 5 Identify Intangibles Measures Intangible Benefits
16 Operating Standards 1. Report the complete story 2. Conserve resources 3. Use the most credible sources 4. Choose the most conservative alternatives 5. Isolate the effects of the program 6. No data no improvement 7. Adjust estimates for error 8. Throw out the extreme and unsupported 9. Use first year benefits for short-term programs 10.Include fully-loaded costs 11.Report intangible benefits 12.Communicate results to all stakeholders 16
17 Inputs Reaction Learning Application Isolate the Effects of the Program Impact ROI Intangible Benefits aaaaaaaaaaaaaaaaa aaaaaaaaaaaa
18 Measuring ROI of an online sales program Setting Large Midwestern financial services organization Needs Develop proficiency in newly defined competencies Capitalize on cross-selling products Reduce the time sales people spend in training Audience 3,000 sales associates 200 countries Remote working environment
19 Program Objectives Learning Objective: To develop proficiency with seven competencies as indicated by 85% on mastery assessment General sales skills Technical knowledge of the products Customer focus skills Prospecting Negotiating Managing resistance Gaining business results
20 Program Objectives Application Objectives: Three months after training sales associates score 80% on proficient use of knowledge and skills One week after attending training, sales associates contact 10 new prospects and conduct needs assessments on those prospects Thirty days after training the number of new sales proposals increase based on needs assessments
21 Program Objectives Impact Objectives: Six months after the the program the following business impact should include: Increase in new accounts Revenue contribution from new accounts* Increase in monthly amount of dollars earned Increase customer retention Revenue contribution from cross-selling products* ROI Objective: 25%
22 Results Level 1 Reaction Positive results as measured by overall rating on post program online survey (90% satisfied) Level 2 Learning 100% of sales associates scored a minimum of 87% on mastery check Level 3 Application Self-assessment data gathered through online questionnaire indicated sales associates were using knowledge and skills at the level of proficiency desired (80%) Sales associates were contacting 10 new customers per week New sales proposals generated within 30 days increased 22 percent as compared to proposals generated within 30 days of previous academy
23 Results Level 4 Business Impact 32 percent increase in new accounts opened 13% increase in overall annual revenue 8% increase in customer retention $1,729,000 in revenue from new accounts $13,500,000 revenue from cross-selling *Isolation technique estimates adjusted for error Level 5 ROI Monetary Benefits $1,729,000 converted to profit (30%) = $518,700 $13,500,000 converted to profit (30%) = $4,050,000 Program Costs $4,995,800 Cost Categories: Upfront costs Recurring technology costs Analysis Development Marketing Delivery Evaluation
24 Results Level 5 ROI ($518,700 + $4,050,000) - $4,995,800 X 100 $4,995,800 Intangible Benefits New accounts increased Customers are retained ROI = - 8.5% Training hours decreased from 105 hours to 49 hours per associate for a savings of 56 hours training per associate
25 Initial steps to develop your strategy Assess your readiness Identify stakeholders and data needs Determine the purpose of your evaluation practice Identify programs suitable for ROI Develop capability
The Bottomline on ROI
Accountability Progress The Bottomline on ROI Presented by Patti Phillips, PhD author of The Bottomline on ROI Describe the five levels of evaluation Identify six types of data Identify ten steps in the
More informationEvaluation of Human Resources Management & Development Interventions (Calculating ROI)
The Human Resources Management Association of Jamaica Conference 35 November 20 th, 2015 Evaluation of Human Resources Management & Development Interventions (Calculating ROI) Caroline Hubble, MSOD, CPLP,
More informationIsolating Program Effects
Isolating Program Effects The Ultimate Link Between Your Programs and Results Patti Phillips, Ph.D. patti@roiinstitute.net Objectives Describe how the isolation steps fits into the business alignment process
More informationMeasuring the ROI of Employee Engagement. Patti P. Phillips, Ph.D
Measuring the ROI of Employee Engagement Patti P. Phillips, Ph.D. 205-678-8101 www.roiinstitute.net 1 Objectives Show value of employee engagement Enhance the value of engagement programs Develop a plan
More informationMeasuring the ROI of an e-learning Sales Program
This case was prepared to serve as a basis for discussion rather than to illustrate either effective or ineffective administrative and management practices. All names, dates, places, and organizations
More informationShow value by learning to align initiatives, collecting data, and demonstrating the impact on business results. HUMAN CAPITAL. 30 T+D September 2013
HUMAN CAPITAL Show value by learning to align initiatives, collecting data, and demonstrating the impact on business results. 30 T+D September 2013 PHOTO: JENNI SWEITZER podcast examining INTEGRATED TALENT
More informationReturn on Investment. E x e c u t i v e s u m m a r y
Return on Investment Measures SuccessBy Jack Phillips and Patti Phillips E x e c u t i v e s u m m a r y The demand for accountability through measurement continues to increase. Calculating return on investment
More informationThe Executive View. Jack. J. Phillips, Ph.D ROI Institute, Inc
The Executive View Jack. J. Phillips, Ph.D 2009 ROI Institute, Inc Identify top executives concerns about current metrics in L&D Discuss the steps that must be taken to connect learning to the impact Develop
More informationJack J. Phillips, Ph.D. Patti Phillips, Ph.D.
ROI Case Study AN IMPACT STUDY ON PROJECT MANAGEMENT TRAINING CRACKER BOX, INC. Jack J. Phillips, Ph.D. Patti Phillips, Ph.D. This case was prepared to serve as a basis for discussion rather than to illustrate
More information25 FREQUENTLY ASKED QUESTIONS ABOUT ROI
25 FREQUENTLY ASKED QUESTIONS ABOUT ROI Today s Chief Learning Officer must show accountability for the learning investment. Many CLO s have found that actually measuring the return on investment of a
More informationMeasuring ROI in Executive Coaching
Measuring ROI in Executive Coaching Jack J. Phillips, Ph.D. and Patricia P. Phillips, Ph.D. This article first appeared in the International Journal of Coaching in Organizations, 2005, 3(1), 53-62. It
More informationA BIT ABOUT US. Richardson and our clients are highly recognized and have won numerous industry awards, including the following:
Founded in 1978, we are headquartered in Philadelphia and have international offices in the UK, Singapore, Australia, and additional satellite offices around the globe. A BIT ABOUT US We re Richardson,
More informationDemonstrating Value for Money: An Introduction to the ROI Methodology
Demonstrating Value for Money: An Introduction to the ROI Methodology COMISS Network Annual Forum January 13, 2019 Presented by Patti P. Phillips, Ph.D. President & CEO, ROI Institute, Inc. Session Objectives
More informationMeasuring Change Impact: There s a Gap for That!
Measuring Change Impact: There s a Gap for That! Holly Burkett, PhD, SPHR Senior Organizational Development Specialist University of California Davis NOTE: Session content and sequence subject to minor
More informationMEASURING THE SUCCESS OF SALES TRAINING
MEASURING THE SUCCESS OF SALES TRAINING Patti P. Phillips Ph.D Jack J. Phillips, Ph.D Objectives After completing this workshop, Participants should perceive the content to be: Relevant to their work Immediately
More informationBusiness Value of elearning
The Presentation Skillsoft Effect Title 3 Metrics Subhead & 3 Practices Can Be Placed for Showing Here the Business Value of elearning Which season are you in? Back to School! Pumpkin Spice EVERYTHING!
More informationMeasuring ROI in the Public Sector
Measuring ROI in the Public Sector Agenda After attending this session, you will be able to: Identify the steps, elements, and standards involved in the ROI methodology Select particular programs for appropriate
More informationThe ROI Methodology. Dr Elling Hamso. Event ROI Institute
Artykuł pochodzi z publikacji: Innowacje w przemyśle spotkań, (Red.) A. Grzegorczyk, J. Majewski, S. Wróblewski, Wyższa Szkoła Promocji, Warszawa 2014 The ROI Methodology Dr Elling Hamso Event ROI Institute
More informationCALCULATING THE ROI OF LEAD NURTURING
Definitive Guide to Lead Nurturing Lead Calculating the ROI of Lead Nurturing In Part One of the Definitive Guide to Lead Nurturing, we learned the value of lead nurturing done well, and in Parts Two and
More informationImplementing Learning Scorecards: Tracking Activity, Efficiency, and Impact. elearning Assessment and Evaluation Approaches. August 18 & 19, 2011
elearning Assessment and Evaluation Approaches 402 Implementing Learning Scorecards: Tracking Activity, Efficiency, and Impact Lynn Schmidt, Ph.D., Raytheon and Toni Hodges DeTuncq, THD & Company, Inc.
More informationUsing an ROI Approach to Better Manage Learning Investments and Reduce Scrap Learning KnowledgeAdvisors. All rights reserved.
Using an ROI Approach to Better Manage Learning Investments and Reduce Scrap Learning 2007 KnowledgeAdvisors. All rights reserved. Overview of KnowledgeAdvisors Human Capital Analytics Professional Services
More informationRAVASMARTSOLUTIONS - TECH TIPS
RAVASMARTSOLUTIONS - TECH TIPS Purpose Executive Summary ROI (Guthrie MDTI) This handout is to demonstrate how a technology project is properly managed by conducting a ROI (Return On Investment). Key point
More informationEVALUATING THE BUSINESS IMPACT AND ROI OF YOUR PROJECT MANAGEMENT PRACTICE
1 EVALUATING THE BUSINESS IMPACT AND ROI OF YOUR PROJECT MANAGEMENT PRACTICE Presented by: Gina Abudi, MBA May 1, 2010 AGENDA Why Measure the Value of a Project Management Practice Phillips ROI Methodology
More informationDriving Impact with Learning Analytics
Driving Impact with Learning Analytics ATD Greater Twin Cities Chapter 20 March 2015 Jeff Grisenthwaite VP, Client Success Metrics That Matter CEB Who We Are CEB is the world s leading member-based advisory
More informationνµθωερτψυιοπασδφγηϕκλζξχϖβνµθωερτ ψυιοπασδφγηϕκλζξχϖβνµθωερτψυιοπα σδφγηϕκλζξχϖβνµθωερτψυιοπασδφγηϕκ χϖβνµθωερτψυιοπασδφγηϕκλζξχϖβνµθ
θωερτψυιοπασδφγηϕκλζξχϖβνµθωερτψ υιοπασδφγηϕκλζξχϖβνµθωερτψυιοπασδ φγηϕκλζξχϖβνµθωερτψυιοπασδφγηϕκλζ ξχϖβνµθωερτψυιοπασδφγηϕκλζξχϖβνµ The ROI Methodology by Dr. Elling Hamso θωερτψυιοπασδφγηϕκλζξχϖβνµθωερτψ
More informationCustomer Profiling: Using Your Customer Data to Improve Your Marketing ROI. White Paper
Customer Profiling: Using Your Customer Data to Improve Your Marketing ROI White Paper Customer Profiling: Using Your Customer Data to Improve Your Marketing ROI Summary Today s business-to-business marketing
More informationMeasuring ROI: Proving the Value of Training and Development. Jack J. Phillips, Ph.D. 1
Measuring ROI: Proving the Value of Training and Development Jack J. Phillips, Ph.D. 1 Learning Objectives Review/discuss status and trends of ROI use Why ROI Use the key steps and principles in the ROI
More informationGENERAL MANAGER JOB DESCRIPTION
GENERAL MANAGER JOB DESCRIPTION REPORTS TO: VP/Regional Director of Operations CLASSIFICATION: Exempt GENERAL MANAGER A person in a HOTEL GENERAL MANAGER position is responsible for consistently delivering
More information1 of 6 6/11/2010 1:28 PM
GMPRO - June 2010- Print Pages http://gmpro.texterity.com/gmpro/201006//print_submit.action?articletit... 1 of 6 6/11/2010 1:28 PM GMPRO - June 2010- Print Pages http://gmpro.texterity.com/gmpro/201006//print_submit.action?articletit...
More informationSTRATEGIC QUALITY PLANNING Seven Steps to Strategic Planning There are seven basic steps to strategic quality planning. The process starts with the
STRATEGIC QUALITY PLANNING Seven Steps to Strategic Planning There are seven basic steps to strategic quality planning. The process starts with the principle that quality and customer satisfaction are
More informationEveryday ROI. Rebecca Dodds, Ph.D El Camino Real, Ste. 2B Houston, TX (800)
Rebecca Dodds, Ph.D 16902 El Camino Real, Ste. 2B Houston, TX 77058 (800) 480-1128 www.tdshou.com More and more frequently, learning and development managers are being asked to provide evidence that training
More informationEveryday ROI. Rebecca Dodds, Ph.D El Camino Real, Ste. 2B Houston, TX (800)
Rebecca Dodds, Ph.D. 16902 El Camino Real, Ste. 2B Houston, TX 77058 (800) 480 1128 www.tdshou.com More and more frequently, learning & development managers are being asked to provide evidence that training
More informationUtility. Commercial Customer Engagement: The Five Analytics Strategies
Utility Commercial Customer Engagement: The Five Analytics Strategies Introduction Historically, the utility-commercial customer relationship has been relatively simple: the utility supplies reliable power
More informationCalculating Return on Training Investment (ROTI)
-------------------------------------------------------------------------------------------------------- Calculating Return on Training Investment (ROTI) TrainingCheck.com. These materials may be used
More informationPay Per Click Advertising
Pay Per Click Advertising What is Pay Per Click Advertising? Pay Per Click (PPC) is a model of advertising where you pay each time your ad is clicked, rather than earning clicks organically (like SEO).
More informationHUBBARD & HUBBARD, INC.
C-SUITE ROI IMPACT REPORTING ACTIONS CHECKLIST & TOOLKIT A Hubbard Diversity and Inclusion ROI Sciences-tm Research Dr. Edward E. Hubbard Summary from HUBBARD & HUBBARD, INC. 2017 Authored by: Dr. Edward
More informationUPSKILL: A Credible Test of Workplace Literacy and Essential Skills Training
UPSKILL: A Credible Test of Workplace Literacy and Essential Skills Training Highlights UPSKILL provides a rigorous test for workplace Essential Skills training The decision to invest in workplace training,
More informationPART I THE IBSTPI EVALUATOR COMPETENCIES: DEVELOPMENT, INTERPRETATION, AND APPLICATION COPYRIGHTED MATERIAL
PART I THE IBSTPI EVALUATOR COMPETENCIES: DEVELOPMENT, INTERPRETATION, AND APPLICATION COPYRIGHTED MATERIAL CHAPTER 1 THE PRACTICE OF EVALUATION IN ORGANIZATIONS This chapter will enable you to accomplish
More informationPerformance Consultant Certification
Performance Consultant Certification...Realizing the Value of Consulting Program Overview Leading to the designation of Certified Performance Consultant (CPC) Program Overview The Meaning of Certification
More informationDeveloping a Business Case
Developing a Business Case Figures don t lie but liars figure. Attributed to Mark Twain and others The business case document is a formal, written argument intended to convince a decision maker to approve
More informationReturn on Investment (ROI) in Training
Return on Investment (ROI) in Training Questions and Answers Facilitated by Faranani Facilitation Services (Pty) Ltd The views expressed in this document are not necessarily those of Fasset s. 1 SELF ASSESSMENT
More informationTHE Marketing Plan. SCORE Chapter 37 Houston, Texas
THE Marketing Plan SCORE Chapter 37 Houston, Texas 1 Why Plan? Establish direction Identify obstacles Set goals & objectives Take an objective view Communicates owner s ideas - Tells a story 2 Part of
More informationMeasuring Customer Health To Drive The Right Conversations
A Forrester Consulting Thought Leadership Paper Commissioned By Gainsight May 2014 Measuring Customer Health To Drive The Right Conversations Table Of Contents Monitoring Your Customer s Health Score For
More informationThe ROI of training: Strategies and evaluation methods
The ROI of training: Strategies and evaluation methods As global organizations seek to gain a competitive advantage through employee development, more pressure has been placed on HR and learning professionals
More information2014 Online Reputation Management
2014 Online Reputation Management Customer Satisfaction is Worthless. Customer Loyalty is Priceless. People don't care how much you know until they know how much you care John C. Maxwell [ONLINE REPUTATION
More informationWhat are the typical roles in a call centre?
What are the typical roles in a call centre? Within a call centre there are common roles a Centre Manager, Team Leaders and Agents. There are also other functions such as HR, Trainers or Operational Management
More informationDeveloping Administrative Methods of Assessment. Assessment Measurement & Analysis Assessment Training 3 Thursday, October 20, 2011
Developing Administrative Methods of Assessment Assessment Measurement & Analysis Assessment Training 3 Thursday, October 20, 2011 Methods of Assessing Outcomes Should provide an objective means of supporting
More informationNigel Beacham Department of Computing Science L4 REQUIREMENTS DURING INCEPTION (CS5037 SYSTEMS ANALYSIS AND DESIGN)
Nigel Beacham Department of Computing Science L4 REQUIREMENTS DURING INCEPTION (CS5037 SYSTEMS ANALYSIS AND DESIGN) WHERE ARE WE NOW? Software development paradigms The Unified Process (UP) paradigm UP
More informationPROVING THE ROI OF TRAINING. Moving from Expense to Necessity
PROVING THE ROI OF TRAINING Moving from Expense to Necessity DEMONSTRATING RETURN ON INVESTMENT While world-class manufacturers know an investment in human capital is critical for achieving and sustaining
More informationSouth Pacific Tourism Organisation JOB VACANCY
South Pacific Tourism Organisation JOB VACANCY Membership and Corporate Sponsorship Officer (MCSO) The role Location: Report to: Latest Review Date: Duration: Suva, Fiji Marketing Manager May 2017 3 Years
More informationRedefining Measurement for Continuous Learning
Redefining Measurement for Continuous Learning How to demonstrate impact when learning goes beyond L&D Todd Tauber Vice President, Learning Research Bersin by Deloitte, Deloitte Consulting LLP April 1,
More informationLaw Firm Procurement Roundtable Executive Summary. hbrconsulting.com HBR Consulting LLC. All rights reserved.
Law Firm Procurement Roundtable Executive Summary To support law firms continued focus on business operations, leading firms are strategically investing in procurement The current market environment requires
More informationThe Customer Journey Capturing and Analyzing Events That Drive Viewership. October 18, 2016
The Customer Journey Capturing and Analyzing Events That Drive Viewership October 18, 2016 At Teradata, we know Analytics and data unleash the potential of great M&E companies 2 Finding Meaning in Analytics
More informationBuilding a Business Case for Shared Services
Building a Business Case for Shared Services A Discussion of Key Concepts in Evaluating the Feasibility of Shared Services June 2011 Agenda About ScottMadden Business Cases in a Shared Services Context
More informationAudience Development Focusing on the audience at the core of your organisation
Audience Development Focusing on the audience at the core of your organisation Across 15 ticketed Northern Ireland arts organisations in 2009 724,000 seats worth 10.3 million pounds remained unsold more
More informationL P O R H E MARKETERS
H E L P F O R MARKETERS CUSTOMER PROFILING DATA-DERIVED CUSTOMER PROFILING SETS A SOLID FOUNDATION CUSTOMER PROFILING We develop customer profiles based on demographics and customer data so we can help
More informationtotal energy and sustainability management WHITE PAPER Utility Commercial Customer Engagement: The Five Analytics-Enabled Strategies that Matter Most
total energy and sustainability management WHITE PAPER Utility Commercial Customer Engagement: The Five Analytics-Enabled Strategies that Matter Most TABLE OF CONTENTS INTRODUCTION 3 Strategy #1: Target
More informationHR ANALYTICS 101, AN INTRODUCTION
HR ANALYTICS 101, AN INTRODUCTION OVERVIEW As you are probably well aware, human resources (HR) is in a state of transition moving from concentrating on meeting internal metrics (such as hiring to meet
More informationDeveloping a Business Case
Developing a Business Case Figures don t lie but liars figure. Attributed to Mark Twain and others The business case document is a formal, written argument intended to convince a decision maker to approve
More information_formatted. Number: Passing Score: 800 Time Limit: 120 min File Version:
810-403_formatted Number: 000-000 Passing Score: 800 Time Limit: 120 min File Version: 1.0 http://www.gratisexam.com/ 810-403 Selling Business Outcomes Version 4.0 Exam A QUESTION 1 Which two questions
More informationHOW TO CREATE A CUSTOMER SUCCESS PLAN. A step-by-step guide to delivering on expectations and ensuring success
HOW TO CREATE A CUSTOMER SUCCESS PLAN A step-by-step guide to delivering on expectations and ensuring success The definition of success will differ from customer to customer, with an endless number of
More informationAchieve Business Results with Performance - Based Learning Best Business Practices and Call Center Case Study
Achieve Business Results with Performance - Based Learning Best Business Practices and Call Center Case Study Convergys Relationship Management Customer Relationships Achieve a Superior Customer Experience
More informationEfficiency First Program
Efficiency First Program Short-Term Impact; Long-Term Results Presented to: Discussion Points About AOTMP Your Telecom Environment The Efficiency First Framework Our Approach The Efficiency First Program
More informationHow to Retain Top Talent: Moving the Needle on Employee Engagement. Employee Insights
How to Retain Top Talent: Moving the Needle on Employee Engagement Employee Insights How to Retain Top Talent Moving the Needle on Employee Engagement In the sea of relatively neutral economic news over
More informationDOWNLOAD PDF SOFTWARE SALES BUSINESS PLAN
Chapter 1 : Software Sales: Six Key Elements to Selling Software Corporate Software Sales software sales business plan executive summary. Corporate Software Sales is a start-up business that specializes
More informationMetrics That Matter Evaluation Design Best Practices
Metrics That Matter Evaluation Design Best Practices Considerations for Establishing a Standard Evaluation Approach Contents Why Standards?... 1 Streamline Administration... 1 Consistent, Reliable Reporting...
More informationSelling your Value Proposition. Presented by Murray Grimston Sales Performance Consultant Focus Right Training & Coaching services
Selling your Value Proposition Presented by Murray Grimston Sales Performance Consultant Focus Right Training & Coaching services Value Don t Waste my Time Time Expectations Know my Business Know your
More informationHOW TO CREATE CUSTOMER PROFILES FOR YOUR B2B BUSINESS
HOW TO CREATE CUSTOMER PROFILES FOR YOUR B2B BUSINESS 1 Table of Contents How You Identify Your Best Sales Prospects?. Page 3 Personas v. Profiles.... Page 4 How Can You Use Profiles?... Page 7 How Do
More informationHitwise Global leader in Internet marketing intelligence Continues repositioning of Experian Marketing Solutions
Hitwise Global leader in Internet marketing intelligence Sophisticated online market research provider Helps companies to monitor their website performance and better target online marketing spend Continues
More informationWHY TECHNOLOGY FIRMS NEED TO CHANGE THE STATUS QUO
WHY TECHNOLOGY FIRMS NEED TO CHANGE THE STATUS QUO Global Technology Sales Solutions Disruptions Driving Change According to leading market intelligence groups, it will be a pivotal year of continued market
More informationThe Definitive Guide to Employee Advocacy
The Definitive Guide to Employee Advocacy Table of contents 3 4 7 8 12 What is Employee Advocacy Why Employee Advocacy What s in it for Employees Benefits of Employee Advocacy How to succeed with Employee
More informationROI: A USEFUL TOOL FOR CORPORATE LEARNING EVALUATION 1
ROI: A USEFUL TOOL FOR CORPORATE LEARNING EVALUATION 1 ROI: A Useful Tool for Corporate Learning Evaluation Cheri L. Fenton Purdue University ROI: A USEFUL TOOL FOR CORPORATE LEARNING EVALUATION 2 ROI:
More information2006 Marketing ROI Process & Measurements Trend Study
2006 Marketing ROI Process & Measurements Trend Study The second annual research study presents trends in the use of ROI metrics and measurement methodologies, as well as the planning process, funding
More informationTHE BUILDING BLOCK MODEL
CHAPTER 10 PERFORMANCE EVALUATION THE BUILDING BLOCK MODEL This model is particularly suited to service industries. Fitzgerald and Moon divide performance measurement into three areas: 1. Standards. 2.
More informationCertification in the ROI Methodology The Complete Impact Measurement Certification System
Certification in the ROI Methodology The Complete Impact Measurement Certification System FranklinCovey www.franklincoveysouthasia.com The Measurement Issue One of the most challenging issues facing organizations
More informationLEADERSHIP DEVELOPMENT
RESEARCH RESULTS CLIENT RESEARCH RESULTS BY: JAZMINE BOATMAN CONSULTANT, CABER REALIZATION RESULTS: Leaders found the training to be relevant and valuable to their jobs. Overall, the number of leaders
More informationCommunication Family Driven Leadership Strategic Growth Stability Workforce
Strategic Goals (2017 2022) High Quality and Seamless Care Improve Client Satisfaction Assess and Monitor Program Outcomes Promote Integration with Primary Care and Schools Communication Family Driven
More informationLaw Firm Procurement Roundtable Executive Summary. hbrconsulting.com HBR Consulting LLC. All rights reserved.
Law Firm Procurement Roundtable Executive Summary To support law firms continued focus on business operations, leading firms are strategically investing in procurement The current market environment requires
More informationThe Necessity of Critical Skills for
The Necessity of Critical Skills for Project Managers Abudi Consulting Group, LLC Agenda The importance of critical skills in combination with technical skills Core competencies for project managers Gathering
More informationTHE KENSA GUIDE TO... WRITING A SUCCESSFUL MARKETING PLAN
THE KENSA GUIDE TO... WRITING A SUCCESSFUL MARKETING PLAN OBJECTIVES 2 Marketing tips How to write a Successful Marketing Plan for your business A simple, practical guide to help you put together a marketing
More informationPOSITION DESCRIPTION Team Lead, Marketing
Position Title: Team Lead, Marketing FTE: 0.8 (negotiable), permanent Department: Customer Experience Reports to: General Manager, Customer Experience and Brand Australian HR Institute The Australian HR
More informationBANKSETA ACCREDITED LEARNERSHIP NATIONAL CERTIFICATE IN BANK CREDIT AND RISK ASSESSMENT. Core Objectives of Learnership (131 Credits):
BANKSETA ACCREDITED LEARNERSHIP NATIONAL CERTIFICATE IN BANK CREDIT AND RISK ASSESSMENT The BankSeta has been involved in running Learnerships for previously disadvantaged school leavers a In 2009, the
More informationVarious Perspectives on evaluation of training: Scenario, Practices and problems.
Various Perspectives on evaluation of training: Scenario, Practices and problems. Lovleen Kaur & Dr.Ambika Bhatia, Punjabi University Patiala, India Evaluate what you want -- because what gets measured
More informationHow to become a CLTV aligned organization?
Abstract The significance of Customer Lifetime Value (CLTV) is now being increasingly acknowledged among the decision makers around the world. However, only a few actually take the plunge and implement
More informationADWORDS INDUSTRY BENCHMARK REPORT
ADWORDS INDUSTRY BENCHMARK REPORT 2016 Executive Summary Is it important for B2B marketers to keep up with the Joneses? This idiom refers to the comparison of our neighbors accumulation of material goods
More informationMarketing Automation
Your Guide to Selling Marketing Automation This guide covers: What Is SharpSpring? Keys to Selling SharpSpring Benefits for Your Clients Common Objections and Questions Agency Partner Resources Grow your
More informationTalent Development Reporting Principles for Customer Education
Talent Development Reporting Principles for Customer Education By: Jeff Grisenthwaite VP, Operations KnowledgeAdvisors Revision date: 21-August-12 Table of Contents Introduction... 2 Scope... 2 Customer
More informationFinancial Linkage Proving the CX Value. Bernadette Doerr & Carolyn Egelman
Financial Linkage Proving the CX Value Bernadette Doerr & Carolyn Egelman AGENDA Thinking Like a CFO 1 2 3 The CFO Agenda: New Roles & New Rules Making the Case Revenue Case Studies Cost Case Studies Making
More informationCHAPTER II THEORETICAL FOUNDATION
CHAPTER II THEORETICAL FOUNDATION Theoretical foundation consists of the theoretical base such as opinion and understanding from several experts, which are gathered as secondary data from various sources
More informationAt the end of the programme, the participants should be able to:- Understand the real meaning and importance of KPIs and KRAs to the organisation
PROGRAMME OBJECTIVES At the end of the programme, the participants should be able to:- Understand the real meaning and importance of KPIs and KRAs to the organisation Link PMS to KPIs and KRAs by having
More informationEvaluation Toolkit. Integrate evaluation into your financial education program with NEFE s easyto-use National Endowment for Financial Education
The Evaluation Toolkit Integrate evaluation into your financial education program with NEFE s easyto-use Evaluation Toolkit. 2014 National Endowment for Financial Education CONTENTS Background...1 The
More informationGenerator Monitoring White Paper
www.crnwireless.com Introduction As sales of standby emergency power generators continue to grow, so do the sales of generator monitoring devices and the revenue opportunity that comes along with them.
More informationAdvanced Outcomes Based Negotiation MAKE YOUR PARTNERS WORK AS HARD AS YOU DO
Advanced Outcomes Based Negotiation MAKE YOUR PARTNERS WORK AS HARD AS YOU DO MEET THE GURU DAN KELLY Founder & President Dan Kelly has over 10 years of advanced negotiation and strategic sourcing experience
More informationROI. M e a s u r i n g. F a c t, F a d, o r F a n t a s y? ROI has become a way of life in many training departments. By Jack J.
ROI M e a s u r i n g F a c t, F a d, o r F a n t a s y? ROI has become a way of life in many training departments. By Jack J. Phillips Editor s Note: The calculation of return-on-investment (ROI) in the
More informationLearning Analytics. Metrics that Matter
Metrics that Matter Learning Analytics Everything is in place with Metrics that Matter. We get great guidance there are many times when we ve called KnowledgeAdvisors and they ve really helped us through
More informationMetrics: Measuring HR s Business Impact. Ben Eubanks, SPHR, SHRM-SCP
Metrics: Measuring HR s Business Impact Ben Eubanks, SPHR, SHRM-SCP More than numbers http://lhra.io/ Ben.Eubanks@LHRA.IO (256) 466-3 Agenda 1) Metrics as Part of HR Strategy 2) The Balanced Scorecard
More informationTraining That Delivers Results:
Real Learning. Real Results. Training That Delivers Results: Dick Handshaw Chairman, Handshaw, Inc. Instructional Design that Aligns with Business Goals The Handshaw Model Performance Consulting + Instructional
More informationREAL WORLD TRAINING EVALUATION. Navigating Common Constraints for Exceptional Results. PATRICIA PULLIAM PHILLIPS and JACK J.
REAL WORLD TRAINING EVALUATION Navigating Common Constraints for Exceptional Results PATRICIA PULLIAM PHILLIPS and JACK J. PHILLIPS Real World Training Evaluation Navigating Common Constraints for Exceptional
More informationImproving the Measurement of Sales Readiness Initiatives
Improving the Measurement of Sales Readiness Initiatives Executive Summary Accurate measurement of the impact of training is both critical and challenging for most learning organizations, but sales teams
More informationMarketing Flash Cards
Marketing Flash Cards Chapter 1 3 benefits of marketing 1. New and Improved Products 2. Lower Prices 3. Added Value and Utility 5 utilities form, place, time, possession, and information channel management
More information