Five Generations. One Workforce. New Solutions.

Transcription

1 Five Generations. One Workforce. New Solutions. The 2020 Workplace & Workplace Possibilities 1

2 Speakers Michael Klachefsky National Practice Leader The Standard s Workplace Possibilities Jeanne Meister Co-author The 2020 Workplace 2

3 Agenda Introductions Five generations in the workplace o Challenges for HR o How Workplace Possibilities helps Social media usage across the generations Questions 3

4 About Michael Klachefsky National Practice Leader, Workplace Possibilities The Standard is the leading provider of financial products and services, including group and individual disability insurance, group life, AD&D and dental insurance, retirement plans, individual annuities and investment advice. Background: More than 30 years in the absence/disability management and productivity industry Represents The Standard and Workplace Possibilities at conferences, workshops and other events that focus on absence/disability management Comes to The Standard from Mercer, where he was the absence and disability practice leader Former assistant VP of managed disability at The Standard 4

5 Workplace Possibilities Unique and proactive absence and disability management program that helps keep employees at work and productive Offers an on-site disability management professional, a nurse or vocational specialist who is an expert in return-to-work (RTW), stayat-work (SAW), ergonomics and integration with other benefit programs Helps employers realize rapid and measurable reductions in absence/disability-related costs Primary tools of the program: o Early intervention o Transitional work o Ergonomic evaluation Michael Klachefsky michael.klachefsky@standard.com 5

6 About Jeanne Meister Co-author, The 2020 Workplace Background: An internationally recognized expert in workplace innovations and corporate learning Author of two books on the corporate universities. Co-author of The 2020 Workplace and HBR article Mentoring Millennials. Former VP of market development at Accenture 6

7 By 2020, Five generations will be in the workplace Jeanne Meister 2011 FutureWorkplace 2010 Standard Insurance Company 7

8 TRADITIONALISTS BABY BOOMERS GEN X MILLENNIALS GEN 2020??? Five Generations: At a Glance Today 90m 70m 50m 30m 10m <1946 <1964 <1976 < ?? Jeanne Meister jeanne@futureworkplace.com 2011 FutureWorkplace 2010 Standard Insurance Company 8

9 Millennials Will Be 50% of the 2020 Workplace Generation % Millennials 50% Generation X Baby Boomers 20% 22% Traditionalists 1% 0% 20% 40% 60% Jeanne Meister jeanne@futureworkplace.com 2011 FutureWorkplace 2010 Standard Insurance Company 9

10 General Descriptors Traditionalists Baby Boomers Generation X Millennials Defining idea Duty Individuality Diversity Optimism Success because Leisure is Fought hard and won Reward for hard work Born and should have it Hard work Tenacity The point of life Relief Part of life Education is A dream A birthright A way to get ahead Lifelong Work ethic Dedicated Driven Balanced Determined View of authority Respectful Love/hate Unimpressed Polite Leadership by Hierarchy Consensus Competence Pulling together Jeanne Meister jeanne@futureworkplace.com 2011 FutureWorkplace 2010 Standard Insurance Company 10

11 The Traditionalists By 2020, Traditionalists are: At least 75 years old or older Working because they have to or want to Have experienced the greatest amount of technological change in home and work Prefer information via print, face to face or phone Are dependable and members of Greatest Generation Used to sacrificing to achieve a goal Jeanne Meister jeanne@futureworkplace.com 2011 FutureWorkplace 2010 Standard Insurance Company 11

12 Challenges for HR Because of their age, incidents and durations of disabilities and/or illnesses are likely to increase They re more willing to be team players, which puts more emphasis on creating teams for projects or duties They are more likely to use outdated equipment because they don t know about significant updates Less likely to use The Family Medical Leave Act because it started late (1993) for them Michael Klachefsky michael.klachefsky@standard.com 12

13 How Workplace Possibilities Helps A Workplace Possibilities on-site consultant can help the HR team identify any potential problems or risks, and help remove barriers to productivity The on-site consultant also can perform ergonomic assessments of a workstation to determine possible modifications or accommodations. For example: o An ergonomically correct chair o An improved computer mouse or keyboard o A treadmill desk o Lifting assistance device o Specialized shoes Michael Klachefsky michael.klachefsky@standard.com 13

14 Baby Boomers By 2020, baby boomers are: Between early 50s to early 70s Biggest impacts on this generation were television and personal computers Also called the "growth economy generation Jeanne Meister 2011 FutureWorkplace 2010 Standard Insurance Company 14

15 Challenges for HR More likely to be hardworking, competitive and enjoy working face to face in team settings Incidents and durations of disabilities and/or illnesses are likely to increase More likely to be using outdated equipment Less likely to use FMLA because they did not grow up with it Michael Klachefsky 15

16 How Workplace Possibilities Helps A strong disability management program helps demonstrate their employer cares about employee welfare whether the employee is at work or not Similar with traditionalists, ergonomic assistance will be important On-site consultant will help boomers by connecting them to other benefit programs: o Wellness o Disease management o Employee Assistance Programs (EAPs) Michael Klachefsky michael.klachefsky@standard.com 16

17 Generation X By 2020, Generation X employees are: In their 40s and 50s Seeking self-reliance, independence and balance in their lives Willing to pursue balance almost regardless of impact on finances. Free time is highly valued Less likely to work for just one employer, as they will go to the company that best fits their work/life needs Latchkey kids: think like entrepreneurs, thrive in situations where they can be independent thinkers Expected to become mentors and coaches of the Millennial Generation Jeanne Meister jeanne@futureworkplace.com 2011 FutureWorkplace 2010 Standard Insurance Company 17

18 Challenges for HR More likely to use FMLA to take unpaid time off benefits are more important than money More likely to jump from company to company, which puts a burden on HR to retain and/or train employees o Exacerbates impending talent shortage Independent thinkers who tend to take on projects alone, which could prove difficult if that employee is absent Michael Klachefsky michael.klachefsky@standard.com 18

19 How Workplace Possibilities Helps Show them how to find balance by taking advantage of the multiple layers of strong, integrated disability management: o Employee Assistance Programs (EAPs) o Health advocacy o Job accommodations o Wellness programs Michael Klachefsky michael.klachefsky@standard.com 19

20 Millennial Generation By 2020, the Millennials are: In their 20s, 30s, and very early 40s Preferring information constantly, ideally delivered through texting or Living on the Web since they ve been able to write their names Used to working remotely Choosing training and development as first-choice benefits other than salary Jeanne Meister 2011 FutureWorkplace 2010 Standard Insurance Company 20

21 Challenges for HR These are employees who are working more remotely, whether in a coffee shop, at home or on a plane This generation expects to get information quickly, and HR needs to be prepared to deliver it Less likely to request ergonomic help for stay at work as a result of medical conditions Michael Klachefsky michael.klachefsky@standard.com 21

22 How Workplace Possibilities Helps Educates them on the value and importance of good ergonomics: o How and where to best use a laptop o How to help prevent carpal tunnel syndrome o How to practice good posture at their desks An on-site consultant can help navigate the health care system for faster response times on questions and inquiries Social networking sites will aid on-site consultants in reaching out to absent employees and in making program known to employees at large Michael Klachefsky michael.klachefsky@standard.com 22

23 Generation 2020 They will enter the workforce as college graduates by 2020 For many, social networking began before they were even in school with Webkinz and Club Penguin: toys with social networks They will bring a heightened set of requirements and digital expectations with them for their employers Jeanne Meister jeanne@futureworkplace.com 2011 FutureWorkplace 2010 Standard Insurance Company 23

24 Challenges for HR Heightened social networking will likely cause an increase in presenteeism caused by the stress of multi-tasking Initiatives that retain employees will increase in importance o Constant social networking will make job openings known before they are even posted o Employees who feel their companies actively care about their well being are less likely to change jobs Michael Klachefsky michael.klachefsky@standard.com 24

25 How Workplace Possibilities Helps On-site consultant will be able to reach out to absent employees through social networking sites They will be able to find and access on-site consultants for assistance through social network sites Word of the abilities of Workplace Possibilities to help will spread through social networking sites Michael Klachefsky 25

26 Social Media Usage Across The Generations Creator: Contributor: Spectator: Inactive: Publish new content Add to existing content Passively consume content Do none of the above Source: The Work Survey, Future Workplace Jeanne Meister jeanne@futureworkplace.com 2011 FutureWorkplace 2010 Standard Insurance Company 26

27 Communication Styles Traditionalists Baby Boomers Generation X Millennials Style Formal Semiformal Content Context Attitude Tactics Speed Detail; prose-style writing Relevance to my security; historical perspective Accepting and trusting of authority Print; mail; face-to-face dialogue; phone; some online interaction Attainable within reasonable time frame Chunk it down but give me everything Relevance to the bottom line and my rewards Accept Traditionalists rules Print; mail; face-to-face dialogue; online tools and resources Available; handy Not so serious; irreverent Get to the point Relevance to what matters to me Openly question authority Online; some face-toface meetings; games Immediate; when I need it Eye-catching; fun If and when I need it, I ll find it online Relevance to now, today and my role OK with authority that earns their respect Online; wired; seamlessly connected through technology Five minutes ago Frequency In digestible amounts As needed Whenever Constant Jeanne Meister jeanne@futureworkplace.com 2011 FutureWorkplace 2010 Standard Insurance Company 27

28 Questions? Comments? 28

29 Speakers Michael Klachefsky Jeanne Meister 29