If it is worth doing, it is worth doing slowly Mae West CREATING FOLLOWERSHIP DURING CHANGE MARCH, 2011 SUSAN L. NEWTON
|
|
- Stanley Heath
- 6 years ago
- Views:
Transcription
1 If it is worth doing, it is worth doing slowly Mae West 1 CREATING FOLLOWERSHIP DURING CHANGE MARCH, 2011 SUSAN L. NEWTON
2 HOW PREVALENT IS RESISTANCE TO CHANGE? It is generally acknowledged that in an average organization, when a change is announced: 15% of the workforce is eager to accept it 15% of the workforce is dead set against it 70% is sitting on the fence, waiting to see what happens Your focus 2
3 HOT OFF THE PRESS (MARCH 2011 GARTNER STUDY) Companies under-invest in organizational change management Change management should be a priority to ensure successful adoption and realization of the benefits Companies allocate, on average, only 5% of the overall system implementation budget to the change management effort An average of 15% of the program budget should be allocated, inclusive of training but more, if changes are significant or the corporate culture is more changeaverse 3
4 HOW PEOPLE MOVE THROUGH CHANGE Stability Doubt Hope Capability Comfort & Confidence Level Contentment Comfort Perceived competence Clarity Relationships Security Denial Confusion Loss Blame Incompetence Regrets Fears Change Skill development Connections More clarity Training Direction Contentment Confidence Satisfaction Increased skill Increased capability 4 New stability level Microsoft Materials
5 WHAT IS RESISTANCE? Resistance is any force that slows or stops movement Resistance is neither an absolute negative nor an unequivocally positive force Resistors are not out there waiting to ruin a change People resist in response to something The people resisting don t see it as resisting; they see it as survival 5
6 SURFACE POTENTIAL RESISTANCE EARLY Change gets bogged down because resistance is not dealt with soon enough or openly enough to keep the change process moving Resistance may exist anywhere and everywhere even the difficultto-see places Consider: How will this change effort affect? Strategy Structure Process Operating principles Culture/behaviour Jobs People Leadership Management Resources Systems Rewards Values/Beliefs Capabilities
7 A FORMULA TO KEEP YOU ON TRACK C = D x V x F x L > R D = Dissatisfaction V = Vision F = First Steps L = Linkages R = Resistance Change usually comes from some dissatisfaction, a vision to correct or address that dissatisfaction, and the first steps toward that vision. In the absence of any of these pieces, you should expect resistance and/or apathy at any level. Before embarking on any change initiative, you must ensure that these pieces will be greater than the resistance that will follow. 7
8 SAMPLE READINESS QUESTIONNAIRE Yes = Asset Strategy Most employees understand our strategy and goals for this change Most employees understand how our goals for this change affect company results Our stated strategy and goals for this change are reflected in our leaders actions Measures are in place to gauge whether the change is supporting our goals Organization System Adjustments to job responsibilities and accountabilities have been made to support this change Handoffs needed within and between units to realize this change happen smoothly Decisions in relation to this change are made by those who have the best information Information needed to make this change happen is shared with the right people Resources (people, capital, physical assets, etc.) are dedicated to this change People Employees know what is expected of them in relation to this change Employees perform as they are expected to in relation to this change Employees have the right skills to realize this change Employees are motivated to realize this change Employees are learning transferable skills by going through this change Leadership People know who has the authority to make the major decisions about this change Leaders actions and behaviors are consistent with those needed for this change There are enough leadership role models for the desired state (the Change Intent) Leaders have reprioritized work to the extent necessary to enable this change to succeed Leaders work through the potential conflicts raised by this change Climate The current climate supports this change We reward and recognize employees for realizing this change Employees are able to initiate and respond to mid-course corrections in this change There is sufficient capacity to absorb the work required for this change No = Liability 8
9 EMOTIONAL RESPONSE Emotional response to a positively perceived change Adapted from Kubler-Ross Emotional response to a negatively perceived change 9
10 CHANGE COMMITMENT CURVE The change journey is based on a determination of where any initiative s target audience needs to be on the curve Degree of Commitment Commitment Displaying ownership and action to support and sustain the change Buy-In Showing a willingness to embrace and continue the change process Understanding Understanding the nature of the change as well as where you fit in Awareness Having general knowledge of the change Time 10
11 SOME SIMPLE TRUTHS Most people do not resist change they resist the transition (organizations go through change, people go through transition) Resistance is not bad it s a natural reaction to the uncertainty brought about by change Resistance is always present in complex change efforts Working with resistance competently will ALWAYS lead to increased results Every individual has a threshold for how much change they can absorb from : their personal history current events in their life current changes at work 11
12 CHANGE AND TRANSITION Change is an event. Transition is a process. Organizations implement change Not personal Gather data and measurements Identify change targets Redesign processes, systems, and tasks It s about managing results People go through transitions Intensely personal Build perceptions based on available information Identify gains and losses Reorient how skills and knowledge are used It s about managing stress The cardinal rule in dealing with change is that what people are feeling is what people are feeling. Their reactions, whatever they are, are normal and natural for them given their experiences and circumstances. Aftershock: Helping People Through Corporate Change 12
13 LIKELIHOOD OF YOUR INITIATIVE Forms of Resistance* Very Unlikely Unlikely Likely Very Likely Perceived threat to job security Loss of expertise Need to learn new skills Shifts in influence, authority, control Shifts in communication patterns Loss of organizational status Change in habits or customs Limited understanding of change Low tolerance for change Other: *Consider the different audiences impacted or those whose support you will need 13
14 THE VALUE OF RESISTANCE A natural part of the change process A key to great information about the: system activity people involved A valuable tool in helping to plan how best to introduce a change effort Sometimes helpful serves as a BS detector spawns or facilitates improvement to change plans It is usually not change, per se, that people resist, but, rather, the ambiguities and dilemmas it creates 14
15 TYPES OF RESISTANCE Overt Challenges and opposition to your goals Disagreements, arguments, and debates about your methods Just saying no! Covert Saying yes and doing the opposite Half-hearted energy slowdown strikes Not giving the new ways a fair chance to work Subtle Not hearing what you are proposing Not understanding what you say Not noticing problems Forgetting to use the new methods or procedures 15
16 A CONTINUUM OF METHODS Ultimatums, threats or coercion Selling the change Appealing to reason Inflicting guilt Appealing to basic values Deflecting resistance Appealing to unanimity Generally, trying to break down resistance in these ways increase resistance. Just because you have silenced people does not mean you have converted them 16
17 ALIGN ESSENTIAL SYSTEMS Work/Information Flow Rewards & Recognition Technology Interdependencies Skills Relationships Climate Training Organization Chart Work Design Roles & Responsibilities 17
18 BEGIN TO CREATE FOLLOWERSHIP Surface the resistance Listen to the resistance Reinforce that it s okay to not like all of this Explore the resistance: What would you prefer? Explore potential benefits Recheck your perceptions Mechanisms to build buy-in are captured in communication and involvement: Give people influence when making decisions Give people a role when taking action Allow people the opportunity to demonstrate impact Keep people informed Ask for, and take note of, feedback 18
19 YOUR BEHAVIOR Do not react with surprise Expect resistance and plan for it Be patient with individuals as they work their way through the change process Assess resistance not only from an individual s natural aversion or dislike to change Consider how much other change is going on (what is the capacity for more change) Persistent resistance from middle-management is dangerous to the success of the project Resistance happens at all levels initial meetings of senior executives to plan the change provides them with knowledge employees rarely get or see 19
20 HELP THEM MAKE SENSE OF THE JOURNEY To change their behaviour, employees need to see the link between: The information they receive Their work and how they do it The context in which they do their work The needs of the organization 20
21 STRATEGIES FOR EMPLOYEE INVOLVEMENT Meet regularly with employees and openly discuss the changes and why they occurred Constantly communicate clear goals and vision of the new situation Encourage people to discuss fears and concerns in teams Open suggestion boxes for employees to raise questions in anonymity Set up weekly lunches or other informal meetings to discuss the progress of the change Develop rituals and marker events that allow people to connect Involve employees affected by the changes in making decisions about what s best for them Discuss realistic career options with employees and ensure training is available for any new skills that are needed 21
22 IMPLICATIONS THAT LEADERSHIP MUST CONSIDER What is the proposed change? What group or team or department is at the center? What others groups/teams may be impacted? How might this extend to partners, clients, etc.? Who must support this change for it to be successful? Who is most likely to be positively impacted? Who is most likely to be negatively impacted? What conversations need to happen to ensure support? 22
23 DEVELOP AND DELIVER COMMUNICATIONS Critical Questions Be prepared to answer questions Why are we doing this? What will the new organization be like? What will the new rules be? Will the company values be different? Do I want to be a part of the new organization? What s in it for me? What will I do? Whom will I work with? Context Vision Linkage Role ❿The big picture ❿What we want to become ❿Our stake in the game ❿How we contribute to success What resources will I have? What help will I get? Support ❿How we re enabled 23
24 CREATE A STAKEHOLDER PLAN/COMMITMENT CHART Key Relationships Against No Commitment 1. Operations Manager 2. VP of Marketing 3. Operations Group 4. Product Development Let It Happen Help It Happen Make It Happen Actions to Take Name redesign team lead Have opinion leaders at overview Involve in analysis No action necessary 5. Middle Managers Involve in communications 6. Human Resources 7. Marketing Group 8. Info Systems Group X X X X X O O O XO X O O O X O Renegotiate their role Involve in data gathering Engage in dialogue A stakeholder plan (or commitment chart) can be used to build the necessary support for a change initiative. The goal is not to achieve total commitment from everyone, but to identify the minimum level of commitment needed to support the change. 24
25 WHAT ARE THE SIGNALS YOU MAY SEE? Refusal to believe the change will have an impact Asking for more data to justify the change Overt criticism about the effort Not showing up for meetings or lack of participation in meetings A flurry of activity focused on the short term at the expense of the long term Discounting the change as just another program 25 Adapted from Microsoft Materials
26 TEN COMMANDMENTS OF CHANGE Unless the transition occurs, the change will not work -- or will not work optimally. People don t resist change. They resist loss. People go through predictable stages of transition. Never try to overcome resistance; rather, learn to nurture it, use it and benefit from it. Do not assume that technology is an acceptable way to communicate about change and the impact on people. In every change, there is gain and loss and people see them differently. People need to get support for their own feelings and reactions in order to be able to help others. Unless transition occurs, change will NOT be accepted. Change from the top happens at the whim and will of those below. The key to successful management of organizational change lies in the26 people.
27 AND BY THE WAY (Myers-Brigg) Type preferences influence people s responses to everything we ve discussed How they want to be informed What kind of information they want What criteria they use to decide to support or resist How they want to be involved How they want the plans to be structured 27
NAVIGATING CHANGE IN TIMES OF UNCERTAINTY. Susan L. Newton Nonprofit Learning Center June, 2013
NAVIGATING CHANGE IN TIMES OF UNCERTAINTY Susan L. Newton Nonprofit Learning Center June, 2013 WHY THIS TOPIC? Change, even that which is for the better, can lead to both positive and negative reactions
More informationNAVIGATING CHANGE IN TIMES OF UNCERTAINTY PART II. Susan L. Newton Nonprofit Learning Center May, 2014
NAVIGATING CHANGE IN TIMES OF UNCERTAINTY PART II Susan L. Newton Nonprofit Learning Center May, 2014 WHY THIS TOPIC? In a rapidly changing world, every leader needs to understand how to guide change comes
More informationChange Adoption. the people side of change. September 2010
Change Adoption the people side of change September 2010 Objective Implementing change successfully means more than just making the change. To do it successfully you need to understand why you are making
More informationPutting our behaviours into practice
Putting our behaviours into practice Introduction Our behaviours are an important part of One Housing. They are designed to shape how we work - they are the ideas and approaches that form the foundation
More informationToolkit. The Core Characteristics of a Great Place to Work Supporting Framework and Tools. Author: Duncan Brodie
Toolkit The Core Characteristics of a Great Place to Work Supporting Framework and Tools Author: Duncan Brodie 01 About this document This framework has been designed based on the results of the literature
More informationA Format for Conversation. Here is a format for working with the Support for Change questionnaire.
Toolkit Page 118 Support for Change Questionnaire Use the Support for Change questionnaire to begin a dialogue about the degree of support you enjoy for the change. It covers eight major issues: Values
More informationCONTENTS. 2 Winning hearts
Win hearts & minds CONTENTS A little intro from Gordon...4 A Winning Hearts history lesson...6 HR plans for 2014 and beyond...7 Our vision, mission and values...8 Our values in action...10-14 The new Winning
More informationCHANGE MANAGEMENT. A Presentation by Ian Creery - January 30, The environment we re in How does change work?... 2
CHANGE MANAGEMENT A Presentation by Ian Creery - January 30, 2012 Table of Contents The environment we re in... 2 How does change work?... 2 Roles in a change process... 3 Change leadership... 3 Change
More informationResearch Report: Forget about engagement; let s talk about great days at work
Research Report: Forget about engagement; let s talk about great days at work May 2017 What does engagement mean? And what exactly does an engaged employee look like? There are many different conceptual
More informationChange Management
Change Management Kate Nelson Partner, Change Guides LLC Kate.nelson@changeguidesllc.com Stacy Aaron Partner, Change Guides LLC Stacy.aaron@changeguidesllc.com www.changeguidesllc.com Change Management
More informationKeys to Meaningful Measurement Systems
Keys to Meaningful Measurement Systems The following is an excerpt from a recent address by Trina Willard, Vice President of Transformation Systems Incorporated (TSI) at the 2007 Virginia Forum for Excellence,
More informationDeltek Insight 2016 Managing Your Change FAST. Andrea Caro November 14, 2016 OCM Lead/Deltek University
Deltek Insight 2016 Managing Your Change FAST Andrea Caro November 14, 2016 OCM Lead/Deltek University Greetings 1. Your Name 2. Your Organization and Role 3. One interesting fact about yourself 4. Tell
More informationmyskillsprofile MLQ30 Management and Leadership Report John Smith
myskillsprofile MLQ30 Management and Leadership Report John Smith Management and Leadership Questionnaire 2 INTRODUCTION The Management and Leadership Questionnaire (MLQ30) assesses management and leadership
More informationJohn Kotter. Leading Change Heart of Change Our Iceberg Is Melting A Sense of Urgency. Slide 2
5 John Kotter Leading Change Heart of Change Our Iceberg Is Melting A Sense of Urgency Slide 2 Succeeding in a Changing World Did not try to change They tried and failed They tried and succeeded but did
More informationASSOCIATES GUIDE TO CHANGE. A complete guide to surviving and thriving during change
ASSOCIATES GUIDE TO CHANGE A complete guide to surviving and thriving during change Table of Contents 1.0 Overview... 2 1.1 Introduction to Change... 2 1.2 What is Change?... 3 1.3 Change vs. Transition...
More informationBETTER TOGETHER: BUILDING MORE EFFECTIVE CROSS-FUNCTIONAL TEAMS
BETTER TOGETHER: BUILDING MORE EFFECTIVE CROSS-FUNCTIONAL TEAMS Although cross-functional teams are increasingly common in today s fastmoving economy, many organizations still follow a silo approach when
More informationChange Management Web seminar from ASPE Training And PMO Partners LLc
Change Management Web seminar from ASPE Training And PMO Partners LLc PG page 1 Change Management Objectives Become skilled at change management and the necessary elements for successful change management.
More information1/11/2017 GOAL SETTING WITH YOUR TEAM TEAM MEMBERS IN TODAY S WORLD WHY? PERSONAL AND GROUP
GOAL SETTING WITH YOUR TEAM TEAM MEMBERS IN TODAY S WORLD ENDLESS OPTIONS FOR SECONDARY INCOME INCREDIBLY TIME-CHALLENGED ARE LESS LOYAL THAN IN ANY TIME IN OUR HISTORY A SHORT ATTENTION SPAN WANT SUCCESS
More informationVisionary Leadership. A leadership style to get your team aligned toward achieving your vision.
Visionary Leadership A leadership style to get your team aligned toward achieving your vision. Table of Contents No More Business As Usual...3 What is a Visionary Leader?...3 Visionary Leaders Love New
More informationFeedback Report. ESCI - University Edition. Sample Person Hay Group 11/21/06
Feedback Report ESCI - University Edition Sample Person Hay Group 11/21/06 Introduction What Is Emotional and Social Intelligence? Emotional and Social Intelligence, commonly refered to as EI, is the capacity
More information10 STEPS TO SUCCESSFUL. Change Management. George Vukotich
0 STEPS TO SUCCESSFUL Change Management George Vukotich C o n t e n t s Preface ix Introduction xi Step One Understand Change Step Two Assess the Impact of Change 5 Step Three Assemble a Change Management
More informationImpact of Agile on Change Management
Impact of Agile on Change Management Author Melanie Franklin Director Agile Change Management Limited Introduction Agile approaches and techniques are having significant impact on the volume, frequency
More informationManaging When the Future Is Unclear
REPRINT H04QGH PUBLISHED ON HBR.ORG JANUARY 09, 2019 ARTICLE STRATEGIC THINKING Managing When the Future Is Unclear by Lisa Lai STRATEGIC THINKING Managing When the Future Is Unclear by Lisa Lai JANUARY
More informationConsulting Highlights & Studies
Consulting Highlights & Studies Master the change change management during project execution By Shula Hadi Introduction Today s business environment is characterized by one factor above all others: the
More informationGROWING EXCEPTIONAL PERFORMANCE AT GREENE KING A MANAGER S GUIDE TO THE PERFORMANCE DEVELOPMENT REVIEW
GROWING EXCEPTIONAL PERFORMANCE AT GREENE KING A MANAGER S GUIDE TO THE PERFORMANCE DEVELOPMENT REVIEW Welcome Winning Ways brings together all the things that make us great. Great for our Customers, Great
More informationINTERNAL COMMUNICATIONS:
CIPR SKILLS GUIDE INTERNAL COMMUNICATIONS: COMMUNICATING CHANGE TO EMPLOYEES #CIPR @CIPR_UK INTRODUCTION Change is a fact of life inside organisations but, when the going gets tough, making it happen in
More informationMotivating Your Booth Staff
The increased cost of sales, the globalization of local economies and the quickening pace of change have increased the importance of every face-to-face interaction on the show floor. Over the past few
More informationTurning Feedback Into Change
White Paper FEEDBACK Turning Feedback Into Change The key to improving personal success Thought leader, Joe Folkman describes a model consisting of three elements to help accept feedback from others and
More informationHOW TO LEAD YOUR COMPANY IN 22 STEPS THE ULTIMATE GUIDE TO LEADERSHIP SUCCESS. Leading4Growth Australia
HOW TO LEAD YOUR COMPANY IN 22 STEPS THE ULTIMATE GUIDE TO LEADERSHIP SUCCESS Leading4Growth Australia Introduction By Peter Cox Leadership 101 Do you wonder why some people can lead a team of hundreds,
More informationbritish council behaviours
british council behaviours Mat Wright Mat Wright Mat Wright CREATING SHARED PURPOSE I gain the active support of other people so they are fully engaged and motivated to contribute effectively. I do this
More informationTHE CHARACTERISTICS OF A SUCCESSFUL CHANGE INITIATIVE
THE CHARACTERISTICS OF A SUCCESSFUL CHANGE INITIATIVE ValueInfinity Inc. Transformation with Purpose Today s business environment is evolving at an exponential rate. The good news is that with all of this
More informationMary Piecewicz, MBA, MSPC, PMP CCIL. A collaboration between Fitchburg Police Department, Harvard Police Department and Fitchburg State University
Mary Piecewicz, MBA, MSPC, PMP CCIL A collaboration between Fitchburg Police Department, Harvard Police Department and Fitchburg State University Mary M. Piecewicz Learning Objectives Increase understanding
More informationResults. Actions. Beliefs. Experiences
The Results Pyramid: Experiences + Beliefs + Actions + Results = Culture Results Actions Beliefs Experiences Leaders create experiences every day. Experiences foster beliefs. Beliefs, in turn, drive the
More informationPario Sample 360 Report
Pario Sample 360 Report Pario 360 Feedback Personal Development Feedback Report Chris Case-Study Report Compiled 16th May 2011 Note: This report does not include the table that compares mean ratings of
More informationYour VISION is useless if it doesn t produce change
A Skills2Lead Special Report Your VISION is useless if it doesn t produce change How to realize the full potential of your Vision in four steps José Luis Romero Copyright 2009 by José Luis Romero. All
More informationTHE FIVE DYSFUNCTIONS OF A TEAM
Members of truly cohesive teams: 1. Trust one another. 2. Engage in unfiltered conflict around ideas. 3. Commit to decisions and plans of action. 4. Hold one another accountable for delivering against
More informationCreating Effective Teams and Teamwork: The Skills Driving High Performance Organizations
Creating Effective Teams and Teamwork: The Skills Driving High Performance Organizations In today s tumultuous business environment, organizations face critical challenges driven by continuous change,
More informationCITB-ConstructionSkills BEHAVIOURAL COMPETENCY FRAMEWORK
STRATEGIC AWARENESS Definition The ability to stand back and think about the broader perspective in order to visualise the way forward. Thinks ahead and plans for the future Continuously looks for better
More informationThe 360-Degree Assessment:
WHITE PAPER WHITE PAPER The : A Tool That Can Help Your Organization Maximize Human Potential CPS HR Consulting 241 Lathrop Way Sacramento, CA 95815 t: 916.263.3600 f: 916.263.3520 www.cpshr.us INTRODUCTION
More informationChapter 4 Motivating self and others
Chapter 4 Motivating self and others Defining Motivation Define motivation - The internal and external forces that lead an individual to work toward a goal o Intensity is how hard a person tries o Persistence
More informationEmpowerment The best way to become a World Class Organization By Diane Prange
Empowerment The best way to become a World Class Organization By Diane Prange Empowerment is often citied as a critical component of any successful customer satisfaction/delight, process and/or quality
More informationOur purpose, values and competencies
Our purpose, values and competencies Last updated October 2013 The work we do and how we behave and carry out our work at The Pensions Regulator are driven by our purpose, values and competency framework.
More informationA Boss Guide to Performance Appraisals
A Boss Guide to Performance Appraisals Today s Presenters Scott Letourneau President NEOGOV Karen McLaughlin City Manager Manteca, California Joe Kriskovich Director of Administrative Services Manteca,
More informationTowers Watson. Performance management pulse survey results: EMEA. November Towers Watson. All rights reserved.
Towers Watson Performance management pulse survey results: EMEA November 2015 Executive summary Performance management has been getting a lot of press recently with headlines suggesting a trend towards
More informationLeadership Agility Profile: 360 Assessment. Prepared for J. SAMPLE DATE
Prepared for J. SAMPLE About this Report Introduction LEADERSHIP that special quality that enables leaders to achieve extraordinary success. In today's uncertain world the need for leadership is at an
More informationINTRODUCTION TO INTERNAL COMMUNICATIONS STRATEGY
CIPR SKILLS GUIDE INTRODUCTION TO INTERNAL COMMUNICATIONS STRATEGY #CIPR @CIPR_UK INTRODUCTION The old adage of the journey is a good starting point when considering internal communication strategy. With
More informationWhat makes a Leader??
What makes a Leader?? Leadership is about Emotions! Managing your emotions is what we call as Emotional Intelligence (EI) Let your emotions work for you, not against you Have you come across these situations??
More informationPay attention to your intentions. Balance advocacy with inquiry. Build shared meaning. Use self-awareness as a resource.
Groups and Teams Ground Rules Pay attention to your intentions What do I want from this conversation? Am I willing to be influenced? Balance advocacy with inquiry What led you to that view? What do you
More informationDefining And Building A Culture Of Sustainability
Defining And Building A Culture Of Sustainability An overview of the determinants and enablers of a culture of sustainability and how to identify and develop them Tim Cotter Organisational and Environmental
More informationPerformance Skills Leader. Individual Feedback Report
Performance Skills Leader Individual Feedback Report Jon Sample Date Printed: /6/ Introduction REPORT OVERVIEW Recently, you completed the PS Leader assessment. You may recall that you were asked to provide
More informationCoaching and Mentoring
Coaching and Mentoring TABLE OF CONTENTS Introduction 2 Setting Goals 4 Checking Reality 5 Exploring Options 6 Wrapping it Up 7 The Art of Mentoring 8 2000-2016 Coaching and Mentoring Printable Guide 2
More informationEmployee Engagement: getting the best from your people A Roevin recruitment guide
Employee Engagement: getting the best from your people Page 1 of 6 Employee Engagement: getting the best from your people Everyone seems to be talking about employee engagement. While most employers would
More informationTURNING FEEDBACK INTO CHANGE
TURNING FEEDBACK INTO CHANGE by Joe Folkman In a recent training session Steve was quietly reviewing his feedback. It was apparent from his reactions that he was disappointed in his feedback from his manager,
More informationIf the rate of change on the outside exceeds the rate of change on the inside, the end is near." Jack Welch.
An eight-stage change process If the rate of change on the outside exceeds the rate of change on the inside, the end is near." Jack Welch. The big idea John Kotter (born 1947) is a leading consultant and
More information7 mistakes leaders make when introducing change How to break from the pack and navigate your own successful path
7 mistakes leaders make when introducing change How to break from the pack and navigate your own successful path By Liz Guthridge, Managing Consultant, Connect 7 mistakes leaders make when introducing
More informationTHE CULTURE CANVAS A Working Guide and Checklist to Support the Development of a High-Performing Culture
denison TM THE CULTURE CANVAS A Working Guide and Checklist to Support the Development of a High-Performing Culture The Denison Model of High Performance A Systems Approach to Understanding and Managing
More informationImpact of Agile on Change Management
Impact of Agile on Change Management Author Melanie Franklin Director Agile Change Management Limited Introduction Agile approaches and techniques are having significant impact on the volume, frequency
More informationJulie Evans HR Director Intelligent Energy Limited
Julie Evans HR Director Intelligent Energy Limited So why does change sometimes appear complicated? Why does change fail? Unclear Objectives Divisions in leaders / lack of alignment of leadership Too much
More informationThe Meaningful Hospitality Smart Hiring Guide
The Meaningful Hospitality Smart Hiring Guide This guide will help you make smart hires by teaching you: What to look for in potential employees What questions to ask in an interview How to ensure you
More informationOUR UNIVERSITY CONTRIBUTION
OUR UNIVERSITY CONTRIBUTION OUR UNIVERSITY CONTRIBUTION By always VALUING PEOPLE Leading myself and others Working together as a team ACHIEVING THE VISION... Delivering great service Taking a professional
More informationTALENT ECONOMY LEADING IN A CRISIS
LEADING TALENT IN A CRISIS ECONOMY Contributors: Amy Mills, Ph.D., Vice President, Aon Consulting Seymour Adler, Ph.D., Senior Vice President, Aon Consulting Leading Talent in a Crisis Economy Organizations
More informationBecome A Change Champion
Become A Change Champion By Mark Williams Head Of Training MTD Training Web: www.mtdtraining.com Telephone: 0800 849 6732 1 MTD Training, 5 Orchard Court, Binley Business Park, Coventry, CV3 2TQ Web: www.mtdtraining.com
More informationThe slightest perception of something negative happening can affect an employee s emotional state.
Employee feedback is the core of personal and professional growth. Feedback can help an employee get better at what they do, and surprisingly employees crave feedback. Most managers don t provide enough
More informationManaging Organizational Change
Managing Organizational Change Change vs. Transition Change: refers to a situation or event Starts from the desired outcome and works backwards to create the necessary conditions for the change Example:
More informationCreating Effective Teams and Teamwork: The Skills Driving High Performance Organizations
Creating Effective Teams and Teamwork: The Skills Driving High Performance Organizations In today s tumultuous business environment, organizations face critical challenges driven by continuous change,
More informationEXECUTION. The Gap Nobody Knows. The Authors THE DISCIPLINE OF GETTING THINGS DONE. In This Summary
EXECUTION THE DISCIPLINE OF GETTING THINGS DONE An Executive Book Summary by Jennifer Haywood The Gap Nobody Knows According to authors, Larry Bossidy and Ram Charan, there is a big gap that many people
More informationCorporate Culture and Change Management
Corporate Culture and Change Management Business Policy Please note that these slides are not intended as a substitute to reading the recommended text for this course. 0 Objectives Understand the importance
More informationintegrity. It is vital to be careful and take people seriously during difficult conversations.
8 FIRM LEADERSHIP Creating understanding and acceptance. Fear and insecurity spread in times of uncertainty, when organisational change generates a sense of loss. In conjunction with organisational changes,
More informationSociety Time for Change
Well-Being, W ell-being ell-b, Good od Work Work & Society Time for Change 0161 232 4910 www.robertsoncooper.com www.carycooperblog.com The Business ess Well-Being Well Well-Being Being Network Annual
More information6 Managing performance
SECTION 6 Managing performance It can be a rewarding experience to lead a team when each individual is contributing to the success of the whole team. However, difficult challenges facing a line manager
More informationMotivation. Learning Outcomes
Motivation Learning Outcomes After successful studying this chapter You should be able to: Define the term Motivation, Explain Why motivation is important, Discuss the motivation theories of Maslow and
More informationGuiding Principles COPYRIGHTED MATERIAL
1 Guiding Principles COPYRIGHTED MATERIAL Let me take you back to our first meeting. Our goal was to kick off the leadership development initiative in six months. With all of our combined experience, we
More informationSOUTHWESTERN SUSTAINABLE RECREATION STRATEGY
SOUTHWESTERN SUSTAINABLE RECREATION STRATEGY Recreation Staff Workshop Results 02/30/2013 RLT Introduction The need for a Southwestern Regional Sustainable Recreation Strategy R3 Recreation Strategy Team
More informationThe Fundamentals of Great Leadership
WHITE PAPER The Fundamentals of Great Leadership A guide on how to establish a strong leadership presence. If you ve put in the work to gain a leadership position, you may feel you ve made it and your
More informationChange Management. Change happens, in fact it is the new norm MARKET INSIGHTS
Change Management Change happens, in fact it is the new norm MARKET INSIGHTS Change happens in fact it s the - new norm... Whatever your market sector, whatever your particular product offer or service
More informationTEAM ALIGNMENT TRUST INSIDE. report. assessments. for Team Name January 30, 2010
TRUST INSIDE assessments TEAM ALIGNMENT report for Team Name January 30, 2010 www.integroleadership.com support@integroleadership.com Copyright Integro Learning Company Pty Ltd, Australia Copyright Integro
More informationLEADING A CULTURE TRANSFORMATION
LEADING A CULTURE TRANSFORMATION CONTENTS Introduction... 1 Understanding Organizational Culture Transformation... 2 Is Culture Transformation Needed in Our Organization in the First Place?... 3 When and
More informationEXECUTIVE LEADERSHIP DEVELOPMENT PROGRAM
RESEARCH RESULTS CLIENT REALIZATION RESULTS: Participants reported a 35% increase in the frequency of positive leadership behaviors after attending the program. The number of leaders who expanded their
More informationSTRATEGIC QUALITY PLANNING Seven Steps to Strategic Planning There are seven basic steps to strategic quality planning. The process starts with the
STRATEGIC QUALITY PLANNING Seven Steps to Strategic Planning There are seven basic steps to strategic quality planning. The process starts with the principle that quality and customer satisfaction are
More informationMay the force be with you: Successful change management in the age of the customer.
White Paper Change Management May the force be with you: Successful change management in the age of the customer. The transformation towards customer focus is one of the toughest management challenges
More informationthe Pitch How To Think Like an Investor
the Pitch How To Think Like an Investor Raising money from investors for your startup is challenging at any stage and requires a great pitch, even for experienced founders with significant traction for
More informationRespect Innovate Support Excel
SRUC Shared Values The work of every employee at SRUC contributes to the achievement of our strategic outcomes, it is therefore important that we all have a clear understanding of what our role is and
More informationFrom Growing Pains to Embracing Change
SolutionsIQ From Growing Pains to Embracing Change Case Study How shifting to an Agile mindset helped this customer support company accelerate time to market Client Profile Our client, a cloud-based customer
More informationAgile Business Leader Developing the Next Generation
Agile Business Leader Developing the Next Generation In our last article we spoke about Agile Business Leaders (ABL) and their ability to play a key role in the future of organisational success. The ABL
More information7 Ways to Accelerate Your Go-to-Market Initiatives
7 Ways to Accelerate Your Go-to-Market Initiatives Go on, admit it: it s getting harder and harder to keep up with the speeds at which we are required to do business. Our business cycles are getting faster
More informationAdministrator s Institute Handbook
Administrator s Institute Handbook prepared by Thomas V. Mecca, Ed. D. Educational Consultant Gastonia, NC Pacifi c Crest 906 Lacey Ave, Suite 211 Lisle, IL 60532 (630) 737-1067 www.pcrest.com Table of
More informationPerformance Management for AUPE Leader Guide
Performance Management for AUPE Leader Guide This guide will help managers support their AUPE employees through the management cycle. Manager and Employee Performance Management Accountabilities MANAGER
More informationLeveraging Risk Assessments to Raise Funding for Your Security Program
Leveraging Risk Assessments to Raise Funding for Your Security Program Shawn Reilly, CPP, PSP, CHPA, CPD 1 Sources of Information ASIS Facilities Physical Security Measures Guideline Design and Evaluation
More informationMeasuring Performance Systems and Structures to drive improvement
Measuring Performance Systems and Structures to drive improvement 2 Workshop Objectives Understand the principles of performance management Learn how to develop performance measures Understand the tools
More informationSUCCESSFUL CHANGE CHANGES EVERYTHING LAMARSH.COM 332 S MICHIGAN AVE, 9TH FLOOR CHICAGO, ILLINOIS USA P F
Sponsor s Guide to Change Management SUCCESSFUL CHANGE CHANGES EVERYTHING LAMARSH.COM 332 S MICHIGAN AVE, 9TH FLOOR CHICAGO, ILLINOIS 60604 USA P. 312.464.1349 F. 413.751.3704 2016 LAMARSH GLOBAL If you
More informationGuide to Conducting Effective Performance Evaluations
1. Introduction Guide to Conducting Effective Performance Evaluations Performance evaluations are just one element of effective performance management. The overall goal of performance management is to
More informationCHAPTER 3: CHANGE MODULE 4: CULTURE & SYSTEMS MASTERY
Change MODULE 4: CULTURE & SYSTEMS MASTERY CHAPTER 3: CHANGE LEADING CHANGE Facts: Change is constant. The rate of change is accelerating. We work in an increasingly uncertain environment. We face increasing
More informationBusiness Assessment. Advisor Tool Galliard, Inc. All Rights Reserved
+ Family Business Assessment Advisor Tool 2015 Galliard, Inc. All Rights Reserved + Purpose: To discuss and assess six major focus areas for familyowned and closely-held businesses. 2015 Galliard, Inc.
More informationHCAHPS Readiness and Performance Management White Paper
HCAHPS Readiness and Performance Management White Paper NOTE - Brian Lee has made minor edits to this document Jan 31 2013 Between August and October 2012, HealthcareSource conducted a survey about Hospital
More informationPerformance management is a very hot. The Five Fundamentals of 30% Effective Performance Management BY DAVID G. COLLINGS AND JOHN MCMACKIN
The Five Fundamentals of Effective Performance Management BY DAVID G. COLLINGS AND JOHN MCMACKIN In this article the authors present the five issues that any organisation must tackle in order to design
More informationgetabstract compressed knowledge Motivation Management Overall Applicability Innovation Style
Motivation Management Fueling Performance by Discovering What People Believe About Themselves and Their Organizations by Thad Green Davies-Black, 2000 268 pages Focus Leadership Strategy Sales & Marketing
More informationSurviving and thriving in the face of change
Surviving and thriving in the face of change LG Pro September 2016 Prepared by Our presenters today David Cushway State Head of Local Government NSW Qld & NT Aon Risk Solutions Angela Lewis Culture & Transformation
More informationEMPLOYEE WELLNESS & TOTAL REWARDS
EMPLOYEE WELLNESS & TOTAL REWARDS Created For Presented by Michael Dunne, HRMD Inc. 1:00 Michael Dunne Background Interest in this conference Hopes and wishes for you 1:03 Employee Wellness & Engagement
More informationGROW YOUR BUSINESS. gyb 2015 IN THIS ISSUE: Strategy - The Key to Your Success. Know Your Enemies - Taking On Your Competitors. Raising Your Prices
01 IN THIS ISSUE: Strategy - The Key to Your Success Know Your Enemies - Taking On Your Competitors Raising Your Prices 7 Signs You Are a Bad Communicator Strategy - The Key to Your Success Endeavoring
More informationWelcome. Engaging First-line Leaders Developing an Communication Protocol
Welcome Engaging First-line Leaders Developing an Communication Protocol. All rights reserved Agenda 8:00 8:45 Review of assignments 8:45 11:30 Engage your First-line Leaders Creating a Communication Protocol
More information