One-Stop Site Operators WorkSource Spokane: ESD and CPS (ESD lead) Next Generation Zone: NEWESD101, Goodwill, CPS (NEWESD101 lead)

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1 STATEMENT OF WORK/WORK PLAN OPERATORS CONSORTIUM WORK PLAN AND ONE-STOP OPERATOR AGREEMENT PROGRAM YEAR Spokane Workforce Consortium (Consortium) Members Career Path Services (CPS), Employment Security Department (ESD), Goodwill Industries of the Inland Northwest (Goodwill), and NorthEast Washington Educational Service District 101 (NEWESD101) One-Stop Site Operators WorkSource Spokane: ESD and CPS (ESD lead) Next Generation Zone: NEWESD101, Goodwill, CPS (NEWESD101 lead) Program Operators WIOA Adult/Dislocated Worker CPS and ESD (CPS lead) WIOA Youth CPS, Goodwill, NEWESD101 (CPS lead) Business Services ESD and CPS (ESD lead for Business Services Team) PY15-16 Note Regarding WIOA On July 22, 2014, President Barack Obama signed the Workforce Innovation and Opportunity Act (WIOA) into law. WIOA provides new authorizing legislation for programs previously authorized under the Workforce Investment Act (WIA). WIOA will take effect on July 1, Temporary guidance in the form of both Training and Employment Guidance Letters (TEGLs), which can be linked to here: TEGL 23-14, and multiple Notices of Proposed Rulemaking (NPRMs) have been released and include a public comment period, found here: NPRMs. While WIOA maintains the goal of assisting individuals to find and retain jobs through provision of employment and training, education and support services, there are some key changes, including: Applies one set of accountability metrics to every program under the Act. Requires states to create a single strategic plan for training, employment services, adult education and vocational education. Better aligns workforce areas, labor markets, and economic development regions. Strengthens evaluation and data reporting. Increased focus on career pathways, partnerships, use of technology, and serving the most vulnerable workers. Expands education and training options, including earn-while-learn options. New requirement that at least 20 percent of youth program funding be used on workbased learning (WBL). (This number is based on the SAWDC award, not the Consortium award. Total spending at the program level will be greater than 20 percent of the Consortium award). Streamlines and expands eligibility for youth. Improves services to students with disabilities. Increase the percentage of funds to be spent on Out-of-School Youth (OSY) from 30% to 75%. Decreasing the percentage of funds to be spent on In-School Youth (ISY) to no more than 25% The Youth Committee voted to increase the percentage to 90% OSY. Extends the OSY maximum age limit from 21 to 24 years (age range for Spokane s OSY program is 16 24). ISY age range is

2 Updated performance measures to go into effect in PY16. The Consortium is required to read and understand all WIOA materials made available by the U.S. Department of Labor, the Washington State Workforce Training and Education Coordinating Board, the Washington State Employment Security Department, and the Spokane Area Workforce Development Council. Further, the Consortium must seek out appropriate training as needed, and inform the SAWDC of all questions and areas of concern. The Consortium must implement a staff training schedule as necessary to ensure all staff fully understands WIOA. The SAWDC is available to conduct trainings as requested. The Adult, Dislocated Worker, and Youth programs will continue to operate as usual with the exceptions required by WIOA and this Work Plan. The SAWDC will continue to partner with the Consortium to implement the coenrollment/integrated service delivery model between the Adult program and the Wagner Peyser program. It is anticipated that initiative will be ready for implementation with a target date of March WIOA closely aligns with the Next Generation Zone s 21 st century skills training academy model. This academy is expected to continue to be offered in PY15 to ensure youth have the opportunity to participate in an education and employment fundamentals workshop where they will be introduced to essential workplace soft skills, participate in FAFSA completion workshop(s), earn a National Career Readiness Certificate, receive a 21 st century skills certificate of completion, and access other service elements noted in WIOA. All WIOA funded youth staff are required to be located at the Next Generation Zone unless written consent has be granted by the SAWDC. All funded agencies are required to sign a lease agreement and meet the insurance requirements set forth in the lease for space at the Next Generation Zone. Consortium Members Responsibilities Consortium members will have an equal voice in all discussions affecting program or service delivery design. Partner expertise will be leveraged to enable operational specialization that results in the most efficient use of partner resources and most effective delivery of program outcomes. The Consortium will make decisions regarding career service delivery, program design, program specific policies, Rapid Response, and implementation of services to meet the needs of job seekers and employers. The Consortium must comply with all policies governing the operations of a One-Stop center and WIOA. Although the Consortium s focus will be on integration and its benefits to customers, each member will assume specific roles and responsibilities. Employment Security will be responsible for the following: Operating Unemployment Insurance programs, Veterans programs, WorkFirst, Limited English Proficiency program, Wagner-Peyser and Trade Adjustment Act programs, Basic Food Employment and Training Program and other non-wioa funded contracts. Performing tasks associated with the management of the WorkSource site and associated systems and provides direct supervision of all state employees. 2

3 Overseeing the delivery of business services by state employees as described in the Business Services and Industry Navigator section of this proposal and in accordance with state directives and functionally supporting the blended WIOA team. Functionally supervising non-esd staff. Staffing Career and Training Team with highly qualified personnel. Developing and managing the Resource Sharing Agreement and sub-leases with partners when required. Managing non-wioa inventory. Shared contracts will be jointly operated and managed. Career Path Services will be responsible for the following: Operating Adult, Dislocated Worker and Youth programs. Managing Career and Training Team. Operating other WIOA and non-wioa funded contracts. Providing fiscal oversight and reporting for WIOA and other funded contracts. Overseeing the delivery of business services by Career Path Services employees, as described in the Business Services and Industry Navigator section of this proposal and functionally supporting the blended business services function. Staffing Career and Training Team and Youth programs with highly qualified personnel. Functionally supervising non-cps staff. Supporting the Pathway to Employment with staff workshop delivery. Managing WIOA inventory. Shared contracts will be jointly operated and managed. NEWESD will be responsible for the following: Employing the Next Generation Zone director to perform day-to-day site management and oversee daily operations. Managing the WIOA Youth program. Providing highly qualified personnel to support the operation of the WIOA Youth program. Functionally supervising non-newesd staff. Actively contributing to the strategic direction of program operations. Operating Open Doors program within the Next Generation Zone in consultation with the SAWDC and SWC regarding space usage. Ensuring appropriate staff are trained to use the WorkSource Integrated Technology system. Applying for and maintaining Affiliate Site Certification. Goodwill will be responsible for the following: Providing highly qualified personnel to support the operation of the WIOA Youth program. Providing fiscal report information to consortium partners. Actively contributing to the strategic direction of program operations. Providing a local system trainer for the new WorkSource Integrated Technology project. In keeping with the roles and responsibilities described above, the SWC created a Consortium Governance document, which details how the Consortium operates. Functional support of service delivery will be integrated at the Consortium Leadership Team (CLT) level. Individual partners will retain responsibility for operation of and performance in programs that are specific 3

4 to each partners role in the consortium. Blended teams, consisting of employees of two or more partners, such as Adult, Dislocated Worker, Youth, and Business Services teams are coordinated by the CLT. The employer of record will retain jurisdiction of personnel matters related to their employees in accordance with their agency s policies and collective bargaining agreements. Functional Leadership Increased coordination and collaboration within local partnerships is essential in our ability to better position each of our staff s contributions and value to the WorkSource system. With WIOA, there is more emphasis on service integration and the need to maximize system capacity to serve customers more efficiently. WorkSource partners are expanding and with that, there will be more need to acknowledge and embrace a cooperative, functional leadership model across the WorkSource system. We need to accept that with limited resources and staffing, having functional leaders is critical to ensure staff have the necessary guidance and support to do their work. Functional Leader Duties Guidance and technical assistance Schedule meetings and maintain minutes Organize, maintain and communicate schedule for all partners Communicate customer requests to the appropriate team, with notification to direct supervisor Receive and respond to internal and external inquiries Prepare and provide WorkSource system training for staff Draft, submit and share required reports Track and analyze services provided Forward issues regarding specific organization staff to the specific organization supervisor to resolve. Collaborate with center manager and organization supervisors to ensure strong communication is in place. Service Delivery Consortium partners will deliver services that are authorized to be provided under each Partner s program, to individual customers based on individual needs. All WorkSource- Spokane staff will provide Services as defined in NPRM to facilitate seamless service delivery with no wrong point of entry. Center leadership will coordinate efforts to eliminate duplication of services, and ensure quality of service and policy compliance. Eligibility determination will be consistent with applicable eligibility policies and will utilize pre-existing information to the greatest possible extent. The lead WIOA Program Operator in collaboration with the Consortium Leadership Team, will retain responsibility for administering and ensuring adherence to Federal, State, SAWDC, and WIOA Unit Policies. Point of Entry: Individuals may enter at any point of service provided by any core partner. There will not be a mandatory sequence of service. The most common point of initial entry will be through the main lobby. Initial fact finding will elicit information that will indicate the next step toward meeting the identified needs and the proper resource will be engaged. Other points of 4

5 entry may be the result of outreach in which case the entry point will be prescribed by the needs identified through that effort. Seamless Service: It is our intent to evolve quickly to seamless delivery of multiple services to individual customers and do so in a way that will provide the highest quality service. Our current view is that the greatest barrier to seamless service is the program intake and eligibility process. Our initial effort will be to simplify and streamline that process with the goal of engaging the most appropriate resource at the time of program eligibility determination. We will expand the number of staff providing seamless service as processes are developed and staff is trained. We realize that there is a point at which the cost of seamless delivery may outweigh the benefit. This cost includes hard dollar expense and the potential dilution of service quality. We don t think it prudent to cross that point and look forward to working with the SAWDC to find the optimum solution. Employment Services Self-Service: Multiple delivery channels will be utilized to provide access to self-service for those seeking information that can be provided either electronically or with a minimum level of staff involvement. Information may be provided in group or individual settings. Providing information to a group will not be considered an activity that in and of its self, triggers participant status. Basic Career Services: Basic career services will be made available at any point of entry to all participants; if deemed appropriate and needed for an individual to obtain or retain employment; include follow up services, and, at a minimum include the following services, as consistent with allowable program activities and Federal cost principles: (1) Determinations of whether the individual is eligible to receive assistance from the adult, dislocated worker, or youth programs; (2) Outreach, intake (including worker profiling), and orientation to information and other services available through the one-stop delivery system; (3) Initial assessment of skill levels including literacy, numeracy, and English language proficiency, as well as aptitudes, abilities (including skills gaps), and supportive services needs; (4) Labor exchange services, including (i) Job search and placement assistance, and, when needed by an individual, career counseling, including (A) Provision of information on in-demand industry sectors and, (B) Provision of information on nontraditional employment; and (ii) Appropriate recruitment and other business services on behalf of employers, including information and referrals to specialized business services other than those traditionally offered through the one-stop delivery system; (5) Provision of referrals to and coordination of activities with other programs and services, including programs and services within the one-stop delivery system and, when appropriate, other workforce development programs; (6) Provision of workforce and labor market employment statistics information, including the provision of accurate information relating to local, regional, and national labor market areas, including (i) Job vacancy listings in labor market areas; (ii) Information on job skills necessary to obtain the vacant jobs listed; and (iii) Information relating to local occupations in demand and the earnings, skill requirements, and opportunities for advancement for those jobs; 5

6 (7) Provision of performance information and program cost information on eligible providers of training services by program and type of providers; (8) Provision of information, in usable and understandable formats and languages, about how the local area is performing on local performance accountability measures, as well as any additional performance information relating to the area s One Stop delivery system; (9) Provision of information, in usable and understandable formats and languages, relating to the availability of supportive services or assistance, and appropriate referrals to those services and assistance, including: child care; child support; medical or child health assistance available through the State s Medicaid program and Children s Health Insurance Program; benefits under SNAP; assistance through the earned income tax credit; and assistance under a State program for Temporary Assistance for Needy Families, and other supportive services and transportation provided through that program; (10) Provision of information and assistance regarding filing claims for unemployment compensation, by which the one-stop must provide meaningful assistance to individuals seeking assistance in filing a claim for unemployment compensation. (i) Meaningful assistance means: (A) Providing assistance on-site using staff who are well-trained in unemployment compensation claims filing and the rights and responsibilities of claimants, or (B) Providing assistance by phone or via other technology, as long as the assistance is provided by trained and available staff and within a reasonable time. ESD will retain responsibility for coordination of effort with the Unemployment Insurance organization. (11) Assistance in establishing eligibility for programs of financial aid assistance for training and education programs not provided under WIOA. Individualized Services Individualized career services will be made available at any point of entry if determined to be appropriate in order for an individual to obtain or retain employment and, at a minimum include the following services, as consistent with allowable program activities and Federal cost principles: (1) Comprehensive and specialized assessments of the skill levels and service needs of adults and dislocated workers, which may include (i) Diagnostic testing and use of other assessment tools; and (ii) In-depth interviewing and evaluation to identify employment barriers and appropriate employment goals; (2) Development of an individual employment plan, to identify the employment goals, appropriate achievement objectives, and appropriate combination of services for the participant to achieve his or her employment goals, including the list of, and information about, the eligible training providers (as described in); (3) Group counseling; (4) Individual counseling; (5) Career planning; (6) Short-term pre-vocational services including development of learning skills, communication skills, interviewing skills, punctuality, personal maintenance skills, and professional conduct services to prepare individuals for unsubsidized employment or training; (7) Internships and work experiences that are linked to careers (as described in); (8) Workforce preparation activities; (9) Financial literacy services 6

7 (10) Out-of-area job search assistance and relocation assistance; and (11) English language acquisition and integrated education and training programs. (c) Follow-up services must be provided, as appropriate, including: counseling regarding the workplace, for participants in adult or dislocated worker workforce investment activities who are placed in unsubsidized employment, for up to 12 months after the first day of employment. Training Services Career and Training Team (CTT) staff provides what was known for the most part in WIA as intensive and training services. The Consortium must continue to serve serving those most in need by adhering to Priority of Service guidelines, and abiding by eligibility requirements as prescribed by federal, state, and local policies and guidelines. Training funds will be expended to provide training in high-demand occupations, with a minimum of 70% invested in the SAWDC target sectors, using individual training accounts and/or occupation skills training funds. The decision to provide training funds will be determined in accordance with individual employment plans (IEP) developed jointly by participants and staff. Participant choice will be honored in the selection of eligible training providers.. Career and Training Team staff will be organized in target sector specific teams to identify and meet business demand for a skilled workforce. Fields of study that provide employment in family supporting occupations will further refine areas of team focus. Mutual and shared performance expectations will drive team actions and team success will be the primary factor in individual performance evaluations. Teams will be responsible for delivering Career, Training, and Employer services. Teams will utilize traditional placement methods however the primary placement vehicle will be the Navigator/Mentorship model that was used successfully in PY-14. All participants, including career-seekers who do not want or need formal training, will have opportunity to engage in Work Based Learning including On-Job-Training (OJT), work experience (WEX), or Registered Apprenticeship (RA). WIOA program resources will contribute to student, job seeker and employer success, as well as SWC and program results attainment, by providing expertise in: Employer-Focused Recruiting Maintaining frequent contact with employers to identify immediate and long-range hiring needs will facilitate enrolling, training and sourcing candidates. This intentionality will reduce time in program, improve common measures results and build employer relationships. Efforts will be focused on targeted industries and contribute to identification and communication of employer training needs for new and current employees. Connecting Students to Employers Efforts are focused on student success while in school, and their successful transition to the workforce. Employer involvement in the education and work readiness of career seekers will be a hallmark of the Career and Training Team program model. Pre-enrollment Placement Plan WIOA applicants will participate in developing placement timelines, desired wage, desired occupation and targeted employers. This information will be embodied in each applicant s IEP after enrollment. Training, financial need, participation in workshops and job clubs, OJT, WEX and all other services will be provided based on the IEP. 7

8 Career Planning - Many job seekers come to us without knowing what job they want. A key element of our engagement with students and career-seekers will be the intentional and universal use of assessment tools, financial planning and career planning resources such as on-line career/aptitude, and skill assessments, Career Ladders, and KeyTrain/NCRC assessment. Outcomes from the use of these tools are coupled with industry trends, labor market information and information gathered from employers to help job seekers establish career goals and develop employment action plans. Individual Employment Plan The participant and a CTT staff member will co-develop an IEP that identifies service needs and solutions. The IEP establishes specific activities to be completed and sets anticipated completion dates. Goals, financial requirements, training services, WEX, workshops and job club participation, and the availability of retention (follow-up) services will be addressed. The IEP will be a dynamic document, which, along with MIS notes, serves as a roadmap for the Pathway to Employment and a record of activities along the way. Individual Training Account (ITA) - Important elements in the IEP will be defining the training necessary to quickly gain employment in growth industries, and implementing a fast-track training plan. ITA will be a mechanism for providing training funds to help cover some of these costs, which may include tuition, books, tools and testing. ITA funds will be made available to help students complete their training when grants, participant funds and other resources (excluding loans) do not cover the total cost of attendance. Staff will work with participants to create a plan to support themselves while in training and to pay for training using earnings, PELL, scholarships, WIOA and other funding. Work Based Learning o o On-the-Job Training (OJT) - OJT will be a tool for enabling employers to expand their access to great employees. CTT staff will assist with recruiting; submit appropriate candidates and assist in the development and execution of training plans. Employers will be reimbursed for a portion of the extraordinary training costs incurred. Work Experience (WEX) WEX will be used to provide employers the opportunity to see potential employees in action before hiring them. Inexperienced and long term unemployed career-seekers will have the opportunity to learn what it takes to meet employer expectations and gain exposure to the nature of specific jobs, During the WEX, Career Path Services will be the employer of record; participant wages, L&I and administrative costs will be paid from WIOA funds. Supportive Services - Supportive services will be provided to program participants to help mitigate financial barriers to successful completion of training, job search and job retention. These services will be provided in accordance with SAWDC and Unit Policies. 8

9 Business Services Functional Management: Both organizations (ESD and CPS) share a common commitment to Navigation. We concur in the concept that Navigation is a function as well as a job description. Based on this basic tenant, we intend to use Navigators to lead the development of strategies, and engagement of resources to meet the needs of specific industries, employers, and partners. We recognize that as employers, we must also utilize our staff in a manner that is consistent with the vision, values and mission of our respective organizations. Business Service design/strategy is determined at the CLT Leadership level. This group will create clearly defined outputs and outcomes impact. Results will be quickly and easily identified and deviations addressed through the direct supervisor of each organization. CLT Leadership will meet regularly, together with the direct supervisors of the Navigation staff. Results will be reviewed and addressed accordingly. The ESD Administrator and the Program Operator Manager will retain responsibility for personnel matters related to their respective employees, and will share responsibility for ensuring all staff meet or exceed contract expectations. Certain career services will be made available to local businesses, specifically labor exchange activities and labor market information described above in Basic Career Services (4)(ii) and (a)(6). Additionally, we will expand relationships and networks with large and small employers and their intermediaries and participate in the implementation of industry or sector partnerships. (b) Customized business services may be provided to employers, employer associations, or other such organizations. These services may be provided by Navigators and other assigned staff, are tailored for specific employers, and include: (1) Customized screening and referral of qualified participants in training services to employers; (2) Customized services to employers, employer associations, or other such organizations, on employment-related issues; (3) Customized recruitment events and related services for employers including targeted job fairs; (4) Human resource consultation services, including but not limited to assistance with: (i) Writing/reviewing job descriptions and employee handbooks; (ii) Developing performance evaluation and personnel policies; (iii) Creating orientation sessions for new workers; (iv) Honing job interview techniques for efficiency and compliance; (v) Analyzing employee turnover; or (vi) Explaining labor laws to help employers comply with wage/hour and safety/health regulations; (5) Customized labor market information for specific employers, sectors, industries or clusters; and (6) Other similar customized services. The provision of other business services and strategies that meet the workforce investment needs of area employers, in accordance with partner programs statutory requirements and consistent with Federal cost principles will be addressed at a later date. These business services may be provided through effective business intermediaries working in conjunction with the Local Board, or through the use of economic development, philanthropic, and other public and private resources in a manner determined appropriate. As a complement to the existing navigator positions, the Next Generation Zone hired a college and career navigator. The College and Career Navigator (CCN), as part of the Spokane 9

10 YouthWorks project, will provide intensive and ongoing assistance to cohorts of out-of-school youth transitioning into postsecondary education and/or employment. The CCN will work closely with Next Generation Zone career specialists, academic counselors, college instructors, industry representatives, and a wide variety of service agency personnel to successfully navigate entrance into work and/or college. In addition, this individual will resources community and agency supports to stabilize the first two quarters of transition into college and/or career. This position also supports Spokane County Open Doors youth who are co-enrolled in WIOA services. Business Services and Industry Navigation: The Consortium will target industries based on data gathered from Labor Market Economic Analysis, Community Colleges of Spokane, Greater Spokane Incorporated, SAWDC, employers, industry and trade associations, the WorkSource MIS, and other sources. Additional considered factors include current and long range demand for skilled workers; industries targeted for economic development; the percentage of workers aged 55+; current and projected self-sufficiency related wages, benefits and annual earnings; core competency and advanced technical competency requirements for successful employment; and opportunities for career progression. Based on these and other factors, the following industries will be targeted: Aerospace/Advanced Manufacturing; Health Services; Professional and Technical Services; Finance and Insurance; Transportation and Warehousing; and Apprenticeship. Navigation and delivery of other business services will be funded through the WIOA, Employment Security Department and other funding sources. Employers, career-seekers, students and educators are inextricably connected in achieving mutual success. SWC s role in this success will come in providing the connections among all parties, gathering and disseminating information, and facilitating outcomes aimed at connecting employers to the talent they need to sustain and grow their businesses. Industry navigation will be the vehicle for developing a cadre of workers, trained in high-demand occupations with 21 st Century skills necessary to succeed in employment. Identifying employment opportunities and required skills for these workers and placing them in selfsufficient employment are essential elements of industry navigation. We evaluated industry navigation implemented throughout the state. Our design incorporates the best elements of various models. Depending on industry and partner needs, sector strategies will place appropriate emphasis on engagement with students, job seekers, education and training providers, and employers. Navigation duties will include: Developing and implementing inclusive strategies to meet industry workforce needs Knowing and sharing Labor Market Information (LMI) Regularly meeting with businesses and collecting workforce intelligence Sharing workforce intelligence with SAWDC, WorkSource Spokane, system partners, and education and training providers Connecting suitable candidates to education/training providers Connecting students with WorkSource programs to ensure success in education and employment Connecting students and job seekers with employers for placement opportunities based on the employer s needs Meeting with business customers to determine current and emerging workforce needs Develop and/or promote initiatives designed to meet industry needs e.g., WorkKeys/NCRC assessment 10

11 Tracking business activity in SKIES, the statewide MIS system (including any subsequent system) Next Generation Zone Services The Next Generation Zone will continue to help young adults connect to an employment pathway that will lead to self-sufficiency by utilizing the 14 WIOA program elements, implementing a blended-funding model, operating an integrated service delivery model, and serving as home to a variety of programs and services. The WIOA program within the Next Gen Zone will focus on providing young adults with guidance to strengthen 21 st century career skills. In addition, the leveraging of other private/public funds will expand employment and training services for all youth ages One of the main services will consist of group work readiness trainings through the career academy. Youth that participate in the academy will participate in various assessments, career exploration, job search strategies, interview training, and résumé preparation. They will also be exposed to industry mentors, entrepreneurial skills training, and financial education practices as well as have the opportunity to earn a Microsoft Digital Literacy Certificate and National Career Readiness Certification. For more thorough level of services that are funded by WIOA, the Next Gen Zone will serve those most in need and ready to commit to the program that will ultimately connect them to a career pathway. Initially, the youth will meet with a career specialist to discuss their needs, goals, and how the program will advance these goals. They will also be screened for eligibility and enrolled. Once enrolled, they will develop an Individualized Service Strategy (ISS), the comprehensive plan that guides work and covers short- and long-term goals for education and employment. Through the ISS, staff ensures that all 14 WIOA-required elements will be offered and available to participants. The career specialist will work with the youth to determine the need for additional support services, career training, and/or work experiences to further advance their goals. At least 20 percent of funds will be used for work-based learning (WBL), which may include paid and unpaid work experiences, internships, job shadows, and classroom-based education tied to work-based learning. Matching a WEX site and a youth will be based on the youth s interests. Unpaid WEX will come in the form of job shadows (one to two days on site with a business/organization) as well as traditional community volunteer activities. These experiences will help youth gain work skills, identify prospective employer interests and priorities, network and take an active role in their community. Supervisors at these sites will become youth mentors role models who help them learn positive work skills (both hard and soft skills) and offer feedback on areas needing improvement all while exposing them to different careers within the organization. Mentors support youth during a time when having a champion and confidence booster is critical. The intent is that paid work experiences will become working interviews and result in permanent employment. Youth program staff is required to track all time devoted to work-based learning activities to ensure at least 20 percent of the SAWDC s WIOA youth funds are spent on WBL. For PY15, the total amount the Consortium must spend on WBL is $240, The SAWDC will provide guidance regarding which items and activities can be included in this cost category. The local area target will be set at 25%. In addition to workshops, work experiences, and education options, all youth will have access to a job board (updated weekly), use of computers, copier, and fax for job search activities. A staff member will be available for one-on-one appointments that will be used to recruit into WIOA and other grant or privately funded services. Finally, in partnership with Spokane Community 11

12 College, the GED classroom will continue to provide instruction, case management, and other supports for those individuals needing to complete their education in order to be competitive in the labor market. One challenge will be expanding our footprint to meet the demand for services. With that in mind, we have blended funding where appropriate. Career Path Services will provide 2.0 FTE career specialists with an infusion of grant funding to serve non-wioa participants; Goodwill Industries will have 2.0 FTE career specialists, although see a slight caseload reduction reflective of additional administrative and MIS trainer responsibilities in support of the overall consortium operation; and NEWESD101 will provide 4.0 FTE in the roles of Next Gen Zone director, program assistant, career specialist, and college and career navigator. NEWESD101 will also blend funding from WIOA and other sources such as Spokane Community College, Open Doors, YouthBuild, and AmeriCorps to maximize service delivery and provide additional flexibility resulting in an additional 3.0 non-wioa funded FTE to support GED classroom instruction. Finally, we are slated to hire two AmeriCorps members to assist with individual and group services, GED tutoring, and outreach. Development of Staff as Knowledge Workers Training and information sharing will continue to be instrumental in the development of all staff as knowledge workers. Brief topic-specific training will be provided in monthly all-staff and WorkSource local discussion meetings. Information sharing also will occur at the Biz Buzz, a bimonthly business briefing where staff learns about hot jobs, upcoming hiring/recruiting events, local labor market information and training opportunities. Staff will also receive opportunities to talk with and ask questions of industry navigators and business services industry leads. Information gained from these briefings will be brought back and shared with program/units and customers. Leveraged Funds Each partner brings leveraged resources into the WorkSource system. These resources will be used to directly benefit WIOA registered participants. Many non-wioa resources will be provided through WorkSource to directly benefit Adult and Dislocated Worker WIOA services. These include Wagner-Peyser, Business Services, Trade Adjustment Act, Veterans services, WorkFirst, specialized services for disabled clients, disability assistive technology, interpretation services in five languages, and unemployment insurance. Client Services Funding Split Dollars specifically allocated in the budgets, plus leveraged resources, bring total direct participant costs to over the 40% requirement. 12

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