The diffusion of information technology applications in Malaysia's foodservice industry
|
|
- Geoffrey Daniels
- 6 years ago
- Views:
Transcription
1 Page 1 of 8 ANZMAC 2009 The diffusion of information technology applications in Malaysia's foodservice industry Ahmad Fareed Ismail, University of Western Australia/ University Putra Malaysia, aismail@biz.uwa.edu.au Jamie Murphy, University of Western Australia, jmurphy@biz.uwa.edu.au Boo Huey Chern, University Putra Malaysia, hueychern@yahoo.com Murali Sambasivan, University Putra Malaysia, murali@econ.upm.edu.my Abstract The paper gives perspectives on the two levels of innovation diffusion -adoption and implementation- in the foodservice industry. The study investigates how three organizational factors company affiliation, sufficient capital and company age relate to the adoption and implementation of six information technology (IT) applications by Malaysian foodservice companies. The IT applications fall into two groups, namely basic IT applications and advanced IT applications. A survey conducted among 323 Malaysian foodservice companies in Kuala Lumpur and Selangor. The results of multiple regression analysis revealed that sufficient capital and company affiliation factors related significantly to adoption of basic IT applications. However, only the sufficient capital factor affected the implementation of advance IT applications. Keywords: innovation diffusion, IT applications, foodservice, organizational factors
2 ANZMAC 2009 Page 2 of 8 The diffusion of information technology applications in Malaysia's foodservice industry Introduction The diffusion of innovations attracts studies from multidisciplinary perspectives (Carter, Jambulingam, Gupta, & Melone, 2001; McGrath & Zell, 2001). The studies mostly stem from Rogers (2003) Diffusion of Innovations (DOI) theory. DOI tends to describe the patterns of adoption, explain the mechanism, and assist in predicting the success of new innovations adopted (Rogers, 2003). However, research comparing the factors affecting the different innovations diffusion stages-adoption and implementation- is still limited and demand for further investigation (Grover & Goslar, 1993). An innovation is subjective and depends on the perception of an individual, group or organization (Rogers, 2003). However, innovations in recent years typically refer to information technologies (IT) or rather information and communication technologies (McGrath & Zell, 2001; Rogers, 2003). For instance, DOI studies examine the Internet, websites, knowledge management systems, , data warehouse systems and e-customer services (Hollenstein, 2004; Hwang, Ku, Yen, & Cheng, 2004; Murphy, Olaru, & Schegg, 2006; Ryan & Prybutok, 2001). Yet, research on foodservice IT applications is sparse and academics call for further research to investigate IT diffusion in this industry (O'Connor & Murphy, 2004; Oronsky & Chathoth, 2007; Rodgers, 2007). Therefore, this study selected and classified six foodservice IT applications into two groups, Basic and Advanced, which reflect their level of innovation diffusion. First, the Basic IT applications reflected the adoption stage of IT in the foodservice industry. The three Basic IT applications are at the adoption level: Point-of-Sales (POS) systems, Labor Management Systems, and Table Management Systems. Meanwhile, advanced IT applications are extensions of POS systems. Thus, the three IT applications in this group menu management systems, recipe costing, and reporting features suggest IT implementation in the foodservice industry. These IT applications help foodservice companies deal with complex foodservice operations. For example, menu management systems help foodservice companies develop menu variations based on customer demands. Furthermore, menu management systems help manage inventories and automatically reflect necessary purchases. In conclusion, this paper addresses two questions to compare the diffusion of basic and advanced IT applications in foodservice industry: 1. How well do the three organizational variables predict the diffusion of Basic and Advanced IT applications? 2. Which variable is the best predictor of the diffusion? Hypotheses Company affiliation, independent or chain foodservice companies, relates to the interconnectedness factor that is positively associated with organizational innovativeness (Rogers, 2003). Similarly, the number of departments and their level
3 Page 3 of 8 ANZMAC 2009 of connectivity relate to the diffusion of innovations (Nijssen & Frambach, 2000). The higher the company interconnectedness, either in numbers or communications, the greater the likelihood for a company to adopt an innovation (Zhu, Kraemer, & Xu, 2003). For advanced innovations (e.g., Electronic Data Interchange), interconnectedness among departments or business partners positively contributes to company implementation (Frambach & Schillewaert, 2002). Similarly, implementation of higher level technology in Advance Manufacturing Technology, such as Just-In-Time production and Manufacturing Resources Planning also relates to company collaboration and interconnectedness (Burgess & Gules, 1998). Therefore, company affiliation will relate positively to the adoption of IT applications. H1a: There is a positive relationship between company affiliation and adopting basic IT applications H1b: There is a positive relationship between company affiliation and implementing advanced IT applications. Organizational slack reflects available resources in an organization and the demands made upon them (Tornatzky & Fleischer, 1990). Organizational slack can be human resources or sufficient capital. This paper investigates sufficient capital and the diffusion of foodservice IT applications. Sufficient capital is a safety measure to prevent an organization from facing a financial problems after the innovation diffusion (Wang & Cheung, 2004). An organization with excess resources might provide funds for adoption of innovation (Tornatzky & Fleischer, 1990). In addition, sufficient capital relates with the degree of e-business implementation among travel agencies (Wang & Cheung, 2004). Thus, sufficient capital is a catalyst for strategic organizational decision on innovation implementation (Bourgeois, 1981). Therefore, sufficient capital will relate positively to adoption of basic IT applications and implementation of advance IT applications in foodservice industry. H2a: There is a positive relationship between sufficient capital and adopting basic IT applications H2b: There is a positive relationship between sufficient capital and implementing advanced IT applications. Research suggests that organization age relates negatively with innovation adoption (Flanagin, 2000; Kimberly & Evanisko, 1981; Murphy & Tan, 2003; Nguyen, Murphy, & Olaru, 2003). Younger organizations tend to adopt innovations faster compared to older organizations (Flanagin, 2000; Kimberly & Evanisko, 1981). With regard to implementation and adoption, respectively, a study in Singapore found that compared to older travel agencies, younger agencies were more responsive to their queries and more likely to use branded addresses (Murphy & Tan, 2003). Similarly, compared to younger Australian businesses, older businesses used more branded address (Nguyen, et al., 2003). Meanwhile, implementation of innovations among the intermediate ages and entering firms Spanish firms showed faster pace compared to oldest firms (Elena & Jordi, 2004). Based on these
4 ANZMAC 2009 Page 4 of 8 arguments, this paper predicts that younger foodservice companies will be more aggressive with IT applications adoption than older foodservice companies. H3a: There is a negative relationship between company age and adopting basic IT applications H3b: There is a negative relationship between company age and implementing advanced IT applications. Methodology This study was a survey of Chief Executive Officers, Owners, Information System or Information Technology Managers, Operations Managers, and Account/Financial Managers in 323 Kuala Lumpur and Selangor foodservice companies. These respondents selected based on the positions available in the foodservice companies themselves. The sample stemmed from the 2004 Malaysian Hotel and Restaurant Purchasing Handbook, a comprehensive list of Malaysian hotel and restaurant companies. A census, all restaurants from Kuala Lumpur and Selangor invited to participate in this study. This study selected the locations because these are the main capitals in Malaysia with high numbers of foodservice outlets and could support the argument in the foodservice study. The survey from September 2006 through January 2007 yielded 145 useable surveys, a response rate of almost forty-five percent. This study used three independent variables namely years the company was in business, independent or chain foodservice company, and sufficient capital. The dependent variables were two groups of IT applications mentioned earlier in this paper, Basic and Advanced IT applications. Respondents indicated either their company had decided or adopted each of the IT application. Results H1. Company Affiliation An independent sample t-test in relation to company affiliation tested for mean differences between chain and independent foodservice companies. The results shows a significant difference in the adoption of basic IT applications by chain foodservice companies and independent foodservice companies [t(143)= , p<0.001]. Moreover, there was a significant difference in the implementation of advance IT applications by chain foodservice companies and independent foodservice companies [t(143)= , p<0.001]. These results support both H1a and H1b; company affiliation relates positively to IT adoption and implementation. H2. Sufficient Capital The relationships between adoption of basic IT applications and implementation of advance IT applications with sufficient capital was examined using Spearman s correlation coefficient. There was a positive correlation between adoption of basic IT applications and sufficient capital (rho=.722, n=145, p<.001). Furthermore, there was a positive correlation between implementation of advance IT applications and sufficient capital (rho=.769, n=145, p<.001). These findings support H2a and H2b. The more sufficient capital available, the more likelihood of those IT applications adopted and implemented by the foodservice companies.
5 Page 5 of 8 ANZMAC 2009 H3. Company Age A Pearson s correlation coefficient was performed to investigate relationships between company age with the adoption of basic IT applications and implementation of advance IT applications. There was a positive correlation between adoption of basic IT applications and company age (r=.174, n=143, p=.019). Moreover, there was a positive correlation between implementation of advance IT applications and company age (r=.155, n=143, p=.032). The findings, however, failed to support H3a and H3b hypotheses that younger companies were likely to adopt and implement faster than older companies. Multiple Regressions Multiple linear regressions were performed to investigate the contribution of each independent variable to the overall model (Hair, Black, Babin, Anderson, & Tatham, 2006). Results for the adoption of basic IT applications and implementation of advance IT applications are in Table 1. Independent variables Table1: Results of regressions analysis Basic IT Adv IT β t p β t p Company Affiliations Sufficient Capital < <.001 Company Age <.001 Constant R Adjusted R F P The model explained 52.3% of the variance in basic IT applications adoption. As standardized β-values reflect the importance of each factor, sufficient capital makes the strongest contribution to explain the adoption of basic IT applications in the Malaysian foodservice industry. Company affiliation (p=.026) and sufficient capital (p<.001) made a statistically significant contribution to the prediction of basic IT applications adoption, but not company age. Compared to the basic IT adoption model, the advance IT implementation model explained 65.6% of the variance. However, only sufficient capital (p<.001) made a statistically significant contribution to predicting advanced IT application implementation. Discussion The results supports the hypotheses related to company affiliation and sufficient capital in both the adoption of basic IT applications and implementation of advanced IT applications. However, despite negative relationships hypothesized, company age showed significant positive relationships with both types of IT applications. The results might due to the importance of both IT applications acknowledged by the older
6 ANZMAC 2009 Page 6 of 8 companies. These companies probably adopted and implemented the technologies earlier to increase the market barrier to the newer companies (Porter, 2001). Meanwhile, only company affiliation and sufficient capital were significant predictors of adopting basic IT applications. Only sufficient capital, however, predicted implementing advanced IT applications. In contrast to the univariate findings, company age was an insignificant predictor of both IT adoption and implementation. Conclusion and Implications The study extends DOI by exploring basic and advanced IT application in the foodservice industry. The univariate results support the two independent variables sufficient capital and affiliation related to technology adoption found in other industries (Zhu, et al., 2003). However, the positive relationships found for organizational age, challenge previous findings (Flanagin, 2000; Kimberly & Evanisko, 1981; Murphy & Tan, 2003; Nguyen, et al., 2003). This study suggested that the older the company, the more they accept the innovation. Perhaps, it is a phenomenon in the foodservice industry that merits in depth investigation. Few studies, however, have investigated organizational factors affecting IT adoption in hospitality, particularly in foodservice (O'Connor & Murphy, 2004; Oronsky & Chathoth, 2007). Moreover, to the authors' knowledge, this is the first hospitality study to examine simultaneously the diffusion of several basic and advanced IT applications. Most studies investigate the adoption of one or two innovations, such as spreadsheets, websites, , e-customer services, data warehouse systems, and knowledge management systems, without any classification (Hollenstein, 2004; Hwang, et al., 2004; Murphy, et al., 2006; Ryan & Prybutok, 2001). Therefore, this study illustrates examining multiple innovations and multiple diffusion stages. The findings suggest that in the foodservice industry, company age does not effect the diffusion of IT applications. Thus, suppliers or IT providers should use these findings to plan their marketing strategies, approaching all foodservice companies regardless of company age. Furthermore, suppliers should focus on companies with sufficient capital for all IT applications and the chains foodservice companies for basic IT applications. The results of this study also propose to the foodservice companies that have planned to use these IT applications to consider their sufficient capital before their decisions. Inappropriate decisions will cause the company financial troubles after the adoption and implementation. This situation, known as bandwagon effects, reflects the decision made based on popular trend rather than understanding the benefits, usage and needs of the IT applications on an organization (Flanagin, 2000). Finally, this study excluded organizational size, even though it is one the most studied factors in the literature (Hollenstein, 2004; Hwang, et al., 2004; Patterson, Grimm, & Corsi, 2003). The inclusive findings of organizational size demands comprehensive studies especially in unexplored fields such as the foodservice industry. Furthermore, in response to the importance of sufficient capital, future research could study on the suitability and affordability of IT applications within the foodservice industry.
7 Page 7 of 8 ANZMAC 2009 References Bourgeois, L. J. (1981). On the measurement of organizational slack. The Academy of Management review, 6(1), 29. Burgess, T. F., & Gules, H. K. (1998). Buyer-supplier relationships in firms adopting advanced manufacturing technology: an empirical analysis of the implementation of hard and soft technologies. Journal of Engineering and Technology Management, 15(2-3), Carter, F. J., Jambulingam, T., Gupta, V. K., & Melone, N. (2001). Technological innovations: a framework for communicating diffusion effects. Information & Management, 38(5), Elena, H., & Jordi, J. (2004). How Does Probability of Innovation Change with Firm Age?. Small Business Economics, Volume 22(3-4 ), Flanagin, A. J. (2000). Social Pressures on Organizational Website Adoption. Human Communication Research, 26(4), Frambach, R. T., & Schillewaert, N. (2002). Organizational innovation adoption: a multi-level framework of determinants and opportunities for future research. Journal of Business Research, 55(2), Grover, V., & Goslar, M. D. (1993). The Initiation, Adoption, and Implementation of Telecommunications Technologies in U.S. Organizations. Journal of Management Information Systems, 10(1), Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate Data Analysis (Sixth ed.). Upper Saddle River, NJ: Prentice Hall. Hollenstein, H. (2004). Determinants of the adoption of Information and Communication Technologies (ICT): An empirical analysis based on firm-level data for the Swiss business sector. Structural Change and Economic Dynamics, 15(3), Hwang, H.-G., Ku, C.-Y., Yen, D. C., & Cheng, C.-C. (2004). Critical factors influencing the adoption of data warehouse technology: a study of the banking industry in Taiwan. Decision Support Systems, 37(1), Kimberly, J. R., & Evanisko, M. J. (1981). Organizational Innovation: The Influence of Individual, Organizational, and Contextual Factors on Hospital Adoption of Technological and Administrative Innovations. Academy of Management Review, 24(4), McGrath, C., & Zell, D. (2001). The Future of Innovation Diffusion Research and its Implications for Management: A Conversation with Everett Rogers. Journal of Management Inquiry, 10(4), Murphy, J., Olaru, D., & Schegg, R. (2006). Investigating the Evolution of Hotel Internet Adoption. Information Technology and Tourism, 8(3/4), Murphy, J., & Tan, I. (2003). Journey to Nowhere? Electronic Customer Service by Travel Agents in Singapore. Tourism Management, 24(5), Nguyen, D. T. H. C., Murphy, J., & Olaru, D. (2003). Investigating the Adoption of Electronic Customer Service by Australian Businesses. Managing Service Quality, 13(6), Nijssen, E. J., & Frambach, R. T. (2000). Determinants of the Adoption of New Product Development Tools by Industrial Firms. Industrial Marketing Management, 29(2), O'Connor, P., & Murphy, J. (2004). A Review of Research on Information Technology in the Hospitality Industry. International Journal of Hospitality Management, 23(5),
8 ANZMAC 2009 Page 8 of 8 Oronsky, C. R., & Chathoth, P. K. (2007). An exploratory study examining information technology adoption and implementation in full-service restaurant firms. International Journal of Hospitality Management, 26(4), Patterson, K. A., Grimm, C. M., & Corsi, T. M. (2003). Adopting new technologies for supply chain management. Transportation Research Part E: Logistics and Transportation Review, 39(2), Porter, M. (2001). Strategy and the Internet. Harvard Business Review, 79(3), Rodgers, S. (2007). Innovation in food service technology and its strategic role. International Journal of Hospitality Management, 26(4), Rogers, E. M. (2003). Diffusion of Innovations (Fifth ed.). New York, New York: Simon & Schuster. Ryan, S. D., & Prybutok, V. R. (2001). Factors affecting the adoption of knowledge management technologies: A discriminative approach Journal of Computer Information Systems, 41(4), Tornatzky, L. G., & Fleischer, M. (1990). The process of technological innovation. New York: Lexington Book. Wang, S., & Cheung, W. (2004). E-Business Adoption by Travel Agencies: Prime Candidates for Mobile e-business. International Journal of Electronic Commerce, 8(3), Zhu, K., Kraemer, K., & Xu, S. (2003). Electronic business adoption by European firms: a cross-country assessment of the facilitators and inhibitors. Eur J Inf Syst, 12(4),
Factors Affecting the Adoption of New Products amongst Customers of Commercial Banks in Kenya
IOSR Journal of Business and Management (IOSR-JBM) e-issn: 2278-487X, p-issn: 2319-7668. Volume 17, Issue 10.Ver. I (Oct. 2015), PP 24-28 www.iosrjournals.org Factors Affecting the Adoption of New Products
More informationInfluences of Individual, Organizational and Environmental Factors on Technological Innovation in Taiwan s Logistics Industry
Influences of Individual, Organizational and Environmental Factors on Technological Innovation in Taiwan s Logistics Industry Dr. Chieh-Yu Lin, Department of International Business, Chang Jung Christian
More informationBarriers Affecting Social Media Adoption in Finnish Tourism Businesses
Barriers Affecting Social Media Adoption in Finnish Tourism Businesses Juho Pesonen, Jenni Mikkonen, Marika Makkonen and Antti Honkanen Abstract Social media has affected the ways tourism companies do
More informationMURDOCH RESEARCH REPOSITORY
MURDOCH RESEARCH REPOSITORY This is the author s final version of the work, as accepted for publication following peer review but without the publisher s layout or pagination. The definitive version is
More informationI Jornadas Doctorales de la Universidad de Murcia
The mediating effect of organizational innovation in the relationship between ebusiness use and firm performance in SMEs S. Popa 1, P. Soto-Acosta 2 1 2 Department of Management and Finance, University
More informationThe Relationship between E-Commerce Adoption and Organization Performance
International Journal of Business and Management; Vol. 9, No. 1; 2014 ISSN 1833-3850 E-ISSN 1833-8119 Published by Canadian Center of Science and Education The Relationship between E-Commerce Adoption
More informationE-Business Adoption in Banking Sector: Empirical Study
Indian Journal of Science and Technology, Vol 8(27), DOI:10.17485/ijst/2015/v8i27/70739, October 2015 ISSN (Print) : 0974-6846 ISSN (Online) : 0974-5645 E-Business Adoption in Banking Sector: Empirical
More informationDeterminants of behavioural attitude to accept E-shopping among the students in Malaysia
Determinants of behavioural attitude to accept E-shopping among the students in Malaysia Marzieh Zendehdel 1, Laily Hj Paim (Corresponding author) 2 1. Department of Resource Management and Consumer Studies,
More informationImplementation of Green Innovation in the Logistics Industry
World Journal of Social Sciences Vol. 3. No. 5. September 2013 Issue. Pp. 34 38 Implementation of Green Innovation in the Logistics Industry Sopnamayee Acharya* The purpose of this study is to examine
More informationFacilitators for e-government Development: An Application of the Technology-Organization- Environment Framework
Association for Information Systems AIS Electronic Library (AISeL) AMCIS 2006 Proceedings Americas Conference on Information Systems (AMCIS) 12-31-2006 : An Application of the Technology-Organization-
More informationTRAINING TRANSFER: THE INTERACTION OF CHANGED BEHAVIOUR AND CO-WORKER SUPPORT ON JOB PERFORMANCE
Journal of Tourism, Hospitality & Culinary Arts Vol. 5 Issue 2 TRAINING TRANSFER: THE INTERACTION OF CHANGED BEHAVIOUR AND CO-WORKER SUPPORT ON JOB PERFORMANCE Fadzilah Mohd Shariff, Artinah Zainal and
More informationAn Evaluation of Perceived Risks and Benefits that Influence the Adoption of a Technological Innovation. The Case of IIOs in SMEs Greek Firms
IJER Serials Publications 11(2), July-Dec. 2014: 315-331 ISSN: 0972-9380 An Evaluation of Perceived Risks and Benefits that Influence the Adoption of a Technological Innovation. The Case of IIOs in SMEs
More informationHOW TO ENHANCE DEGREE OF BUSINESS GREENING?
HOW TO ENHANCE DEGREE OF BUSINESS GREENING? Ching-Hsun Chang, Department of Business Administration, Tamkang University, New Taipei City, Taiwan Hui-Chen Chang Department of Business Administration, Tamkang
More informationA Critical Analysis of E-Market Adoption in Australian Small and Medium Sized Enterprises
Association for Information Systems AIS Electronic Library (AISeL) PACIS 2010 Proceedings Pacific Asia Conference on Information Systems (PACIS) 2010 A Critical Analysis of E-Market Adoption in Australian
More informationUnderstanding resistance to mobile banking adoption: Evidence from South Africa
Understanding resistance to mobile banking adoption: Evidence from South Africa Introduction In the last decade, the convergence of the Internet, wireless technologies, and mobile devices has made possible
More informationThe Effect of Activity-Based Costing on Firms Performance, A Study Among Chinese Manufacturing Firms
Australian Journal of Basic and Applied Sciences, 5(9): 227-237, 2011 ISSN 1991-8178 The Effect of Activity-Based Costing on Firms Performance, A Study Among Chinese Manufacturing Firms 1 Zhang Yi Fei,
More informationResearch Methodology in Marketing Publications in Turkey: Review and Evaluation
Research Methodology in Marketing Publications in Turkey: Review and Evaluation Sema KURTULUS (PhD) Faculty of Business Administration, Istanbul University Marketing Department Istanbul, Turkey Kemal KURTULUS
More information{juho.pesonen, jenni.mikkonen,
Barriers affecting social media adoption in Finnish tourism businesses Juho Pesonen a, Jenni Mikkonen a, Marika Makkonen b and Antti Honkanen a a Centre for Tourism Studies, University of Eastern Finland,
More informationDoes confidence moderate or predict brand attitude and purchase intention?
University of Wollongong Research Online Faculty of Commerce - Papers (Archive) Faculty of Business 2004 Does confidence moderate or predict brand attitude and purchase intention? Lars Bergkvist University
More informationDeterminants of Information Technology Diffusion: a Study at the Firm Level for Portugal
Determinants of Information Technology Diffusion: a Study at the Firm Level for Portugal Maria Fraga O. Martins and Tiago Oliveira Universidade Nova de Lisboa, Portugal mrfom@isegi.unl.pt toliveira@isegi.unl.pt
More informationCompetency based Human Practices in Malaysian Public Organizations
ISBN 978-1-84626-xxx-x Proceedings of 2009 International Conference on Economics, Business Management and Marketing Singapore, 9-11 October, 2009, pp. xxx-xxx Competency based Human Practices in Malaysian
More informationFactors that Differentiate between Adopters and Non-adopters of E-Commerce: An Empirical Study of Small and Medium Sized Businesses
Association for Information Systems AIS Electronic Library (AISeL) AMCIS 2004 Proceedings Americas Conference on Information Systems (AMCIS) December 2004 Factors that Differentiate between Adopters and
More informationThe impact of banner advertisement frequency on click through responses
The impact of banner advertisement frequency on click through responses Author Hussain, Rahim, Sweeney, Arthur, Sullivan Mort, Gillian Published 2007 Conference Title 2007 ANZMAC Conference Proceedings
More informationGaining Access to Customers Resources Through Relationship Bonds. Roger Baxter, AUT University, Abstract
Page 1 of 9 ANZMAC 2009 Gaining Access to Customers Resources Through Relationship Bonds Roger Baxter, AUT University, roger.baxter@aut.ac.nz Abstract This paper notes that, in addition to tangible resources,
More informationAssessment the Supply Chain Management to Mitigate the Risk Factors : A Case Study of Malaysian
Jurnal Fikrah Jilid 8, Nom 2, 264-273, 2017 Assessment the Supply Chain Management to Mitigate the Risk Factors : A Case Study of Malaysian Mohd Faizal Sahid Academy of Contemporary Islamic Studies (ACIS),
More informationThe impact of banner advertisement frequency on brand awareness
The impact of banner advertisement frequency on brand awareness Author Hussain, Rahim, Sweeney, Arthur, Sullivan Mort, Gillian Published 2007 Conference Title 2007 ANZMAC Conference Proceedings Copyright
More informationImpact of social influence on service outcomes. Author. Published. Conference Title. Copyright Statement. Downloaded from. Link to published version
Impact of social influence on service outcomes Author Butcher, Kenneth Published 2004 Conference Title ANZMAC2004 Marketing Accountabilities and Responsibilities Copyright Statement The Author(s) 2004.
More informationSupply Chain Mgt. Programs and Performances: An Exploratory Study using Non-Parametric Analyses
2-ICIT 9-//07 in RoC Going for Gold ~ 5-S, 6-σ & KM Paper #: 0-07 Page- /9 Supply Chain Mgt. Programs and Performances: An Exploratory Study using Non-Parametric Analyses Dr. Arawati Agus Faculty of Economics
More informationAGE DIFFERENCES IN BEHAVIORAL INTENTION TO USE INTERNET MARKETING: A COMPARATIVE STUDY BETWEEN MALAYSIAN AND TAIWANESE
International Journal of Business and Society, Vol. 16 No. 3, 2015, 386-396 AGE DIFFERENCES IN BEHAVIORAL INTENTION TO USE INTERNET MARKETING: A COMPARATIVE STUDY BETWEEN MALAYSIAN AND TAIWANESE Salmi
More informationA Study on The Effectiveness of Search Engines in E-Marketing* J.G. Sheshasaayee 1 Anitha Ramachander 2 K.G.Raja 3
BHAVAN S INTERNATIONAL JOURNAL of BUSINESS Vol:2, 2 (2008) 54-60 ISSN 0974-0082 A Study on The Effectiveness of Search Engines in E-Marketing* J.G. Sheshasaayee 1 Anitha Ramachander 2 K.G.Raja 3 1. New
More informationFactor Retention Decisions in Exploratory Factor Analysis Results: A Study Type of Knowledge Management Process at Malaysian University Libraries
Asian Social Science; Vol. 9, No. 15; 2013 ISSN 1911-2017 E-ISSN 1911-2025 Published by Canadian Center of Science and Education Factor Retention Decisions in Exploratory Factor Analysis Results: A Study
More informationMacro Environment and Innovation in Service Sector. The Evidence from Albanian Context
European Journal of Sustainable Development (2016), 5, 2, 137-142 ISSN: 2239-5938 Doi: 10.14207/ejsd.2016.v5n2p137 Macro Environment and Innovation in Service Sector. The Evidence from Albanian Context
More informationTechnological, Organisational and Environmental Aspects of Audit Technology Acceptance
International Journal of Business and Management; Vol. 11, No. 5; 2016 ISSN 1833-3850 E-ISSN 1833-8119 Published by Canadian Center of Science and Education Technological, Organisational and Environmental
More informationGlobal Journal of Engineering Science and Research Management
AN INVESTIGATION INTO THE RELATIONSHIP BETWEEN FIRM SIZE AND PERFORMANCE AND THE USE OF ELECTRONIC COMMERCE (EC) BY THE FIRMS AT VUNG TAU CITY Lê Sĩ Trí *1 Dr, Ba RIA Vung Tau University. KEYWORDS: Firm
More informationOrganizational Culture Mediate Between E-Commerce Adoption and Hotel Performance
Organizational Culture Mediate Between E-Commerce Adoption and Hotel Performance A.H. Mutia Sobihah Doi:10.5901/mjss.2015.v6n2p61 Lukman Z.M. Abstract Global organizations can go on the information highway
More informationEffects of Competitive Strategy, Knowledge Management and E-Business Adoption on Performance
Effects of Competitive Strategy, Knowledge Management and E-Business Adoption on Performance Shu-Hung Hsu, Assistant Professor Department of Business Administration, Nanhua University, Taiwan ABSTRACT
More informationInfluence of the Big Five Personality Traits of IT Workers on Job Satisfaction
, pp.126-131 http://dx.doi.org/10.14257/astl.2016.142.23 Influence of the Big Five Personality Traits of IT Workers on Job Satisfaction Hyo Jung Kim 1Dept. Liberal Education University, Keimyung University
More informationTHE MEDIATING EFFECT OF TQM PRACTICE ON COST LEADERSHIP STRATEGY AND IMPROVEMENT OF PROJECT MANAGEMENT PERFORMANCE
IGCESH2014 Universiti Teknologi Malaysia, Johor Bahru, Malaysia 19-21 August 2014 THE MEDIATING EFFECT OF TQM PRACTICE ON COST LEADERSHIP STRATEGY AND IMPROVEMENT OF PROJECT MANAGEMENT PERFORMANCE S. S.
More informationExploring Technological Factors Affecting the Adoption of M-Commerce in Jordan
Australian Journal of Basic and Applied Sciences, 7(6): 395-400, 2013 ISSN 1991-8178 Exploring Technological Factors Affecting the Adoption of M-Commerce in Jordan 1 Feras Fares Al Mashagba, 2 Eman Fares
More informationAn Examination of the Factors Influencing the Level of Consideration for Activity-based Costing
Vol. 3, No. 8 International Journal of Business and Management 58 An Examination of the Factors Influencing the Level of Consideration for Activity-based Costing John A. Brierley Management School, University
More informationHOW ICT ADOPTION COULD AFFECT INDONESIAN SMEs ORGANIZATIONAL PERFORMANCE
HOW ICT ADOPTION COULD AFFECT INDONESIAN SMEs ORGANIZATIONAL PERFORMANCE Lucy Chairoel 1, Fuad Salleh 2, Setyawan Widyarto 3, Vera Pujani 4 1 Universitas Dharma Andalas Padang, Indonesia 23 Universiti
More informationSOME DETERMINANTS OF BUSINESS INTELLIGENCE ADOPTION USING THE TECHNOLOGY-ORGANISATION- ENVIRONMENT FRAMEWORK: A DEVELOPING COUNTRY PERSPECTIVE
SOME DETERMINANTS OF BUSINESS INTELLIGENCE ADOPTION USING THE TECHNOLOGY-ORGANISATION- ENVIRONMENT FRAMEWORK: A DEVELOPING COUNTRY PERSPECTIVE Abstract T. MUDZANA and E. KOTZÉ UNIVERSITY OF THE FREE STATE
More informationFactors Affecting Customer Relationship Management Perception: A Study of Jordnian Hospital Sector
Journal of Management and Sustainability; Vol. 5, No. 3; 2015 ISSN 1925-4725 E-ISSN 1925-4733 Published by Canadian Center of Science and Education Factors Affecting Customer Relationship Management Perception:
More informationE-marketing strategy: An exploratory investigation into Chinese business use of the Internet
E-marketing strategy: An exploratory investigation into Chinese business use of the Internet Melissa Johnson Morgan, University of Southern Queensland, Australia Meredith Lawley and Wendy Spinks, University
More informationRelationship between Organizational Innovativeness Types and Organizational Effectiveness in Private Universities in Iran
Relationship between Organizational Innovativeness Types and Organizational Effectiveness in Private Universities in Iran Giti Ashraf (Corresponding author) Faculty of Educational Studies University Putra
More informationDetermining Factors of Perceived Value, Trust and Innovativeness to Promote Purchase Intention
RESEARCH ARTICLE OPEN ACCESS Determining Factors of Perceived Value, Trust and Innovativeness to Promote Purchase Intention NurAni*, HandrieNoprisson** Faculty of Computer Science, UniversitasMercuBuana,
More informationA Study on Motivational Factors in the Workplace (MODI-Paints), Ghaziabad, UP
82 A Study on Motivational Factors in the Workplace (MODI-Paints), Ghaziabad, UP Priyambada Purohit (PhD Scholar), Noida International University (NIU), UP Abstract The present study investigated factors
More informationDegree of Islamic culture adoption in Malaysian SME hospitality industries
Current Issues in Tourism ISSN: 1368-3500 (Print) 1747-7603 (Online) Journal homepage: http://www.tandfonline.com/loi/rcit20 Degree of Islamic culture adoption in Malaysian SME hospitality industries Rusnah
More informationRFID Utilization through Supply Chain Management and Logistics Performance
RFID Utilization through Supply Chain Management and Logistics Performance Sirichai Kingside 1, Natnarong Jaturat 2, and Chanongkorn Kuntonbutr 3 Faculty of Business Administration, Rajamangala University
More informationRole of Internet Experience in Moderating Influence of Work Stressor on Cyberloafing
Available online at www.sciencedirect.com Procedia - Social and Behavioral Sciences 57 ( 2012 ) 320 324 International Conference on Asia Pacific Business Innovation and Technology Management Role of Internet
More informationExploring the conditions for the effectiveness of DMO board of directors
University of Massachusetts Amherst ScholarWorks@UMass Amherst Tourism Travel and Research Association: Advancing Tourism Research Globally 2013 ttra International Conference Exploring the conditions for
More informationExploring technological-organizational and environmental characteristics related to RFID adoption intention in the Saudi Arabia's retail industry
University of Wollongong Research Online Faculty of Engineering and Information Sciences - Papers: Part A Faculty of Engineering and Information Sciences 2012 Exploring technological-organizational and
More informationMETHODOLOGY. From a thorough review of the related literature, this research proposes the following framework: Fig. Research framework
APPLYING THE THEORY OF INNOVATION RESISTANCE TO UNDERSTAND WHY CUSTOMERS RESIST TO ADOPT ELECTRONIC BILLS THE MODERATING EFFECTS OF PREMIUM, SELF-EFFICACY, AND ENVIRONMENTAL CONSCIOUSNESS Nan-Hong Lin,
More informationWill Insurance Brokers Use Mobile Insurance Service Platform: An Integration of UTAUT and TTF
Will Insurance Brokers Use Mobile Insurance Service Platform: An Integration of UTAUT and TTF Research-in-Progress Yi-Ming Tai National Pingtung Institute of Commerce ymtai@npic.edu.tw Yi-Cheng Ku Providence
More informationThe Effect of Trust and Information Sharing on Relationship Commitment in Supply Chain Management
Available online at www.sciencedirect.com ScienceDirect Procedia - Social and Behavioral Scien ce s 130 ( 2014 ) 266 272 INCOMaR 2013 The Effect of Trust and Information Sharing on Relationship Commitment
More informationProduction practices and competitiveness: empirical model of two stage least square
Production practices and competitiveness: empirical model of two stage least square Cesar H. Ortega Jimenez (cortega@iies-unah.org) Universidad Nacional Autonoma de Honduras María A. López Universidad
More informationHogan Research Methodology
TECHNICAL BRIEF Hogan Research Methodology Chapter 4: Criterion-Related Validity Evidence Concurrent Criterion Related Validity Study Predictive Criterion Related Validity Study This technical brief is
More informationWHY do some organizations adopt electronic. Why Do Firms Adopt E-Procurement Systems? Using Logistic Regression to Empirically Test a Conceptual Model
120 IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT, VOL. 55, NO. 1, FEBRUARY 2008 Why Do Firms Adopt E-Procurement Systems? Using Logistic Regression to Empirically Test a Conceptual Model António Soares-Aguiar
More informationPATTERN ANALYSIS ON THE BOOKING CURVE OF AN INTER-CITY RAILWAY
PATTERN ANALYSIS ON THE BOOKING CURVE OF AN INTER-CITY RAILWAY Chi-Kang LEE Tzuoo-Ding LIN Professor Associate Professor Department of Transportation and Department of Transportation and Communication
More informationChapter -7 STRUCTURAL EQUATION MODELLING
Chapter -7 STRUCTURAL EQUATION MODELLING STRUCTURAL EQUATION MODELLING Chapter 7 7.1 Introduction There is an increasing trend in usage of structural equation modelling (SEM) in management research. Conceptual
More informationThrough the Eyes of Chinese: The Theory of Planned Behaviour and Chinese Consumer Behaviour in Relation to Australian Products and Services
Page 1 of 8 ANZMAC 2009 Through the Eyes of Chinese: The Theory of Planned Behaviour and Chinese Consumer Behaviour in Relation to Australian Products and Services Joanne R. Smith, University of Exeter,
More informationBrand Equity and Factors Affecting Consumer s Purchase Intention towards Luxury Brands in Bangkok Metropolitan Area
Brand Equity and Factors Affecting Consumer s Purchase Intention towards Luxury Brands in Bangkok Metropolitan Area Sumalee Lekprayura Abstract The purposes of this research were 1) to study consumer-based
More informationUrban community empowerment: context on supply chain collaboration in the SMEs
IOP Conference Series: Earth and Environmental Science PAPER OPEN ACCESS Urban community empowerment: context on supply chain collaboration in the SMEs To cite this article: Y Masnita et al 2018 IOP Conf.
More informationContinuous Usage Intention of Location-based Services (LBS) Technology Among Smartphone Users in Malaysia
Pertanika J. Soc. Sci. & Hum. 25 (S): 303-312 (2017) SOCIAL SCIENCES & HUMANITIES Journal homepage: http://www.pertanika.upm.edu.my/ Continuous Usage Intention of Location-based Services (LBS) Technology
More informationEmpirical Analysis in the Relationship Between the Consumption and Economic Growth Based on the Structural Equation Model
Journal of Systems Science and Information Oct., 2016, Vol. 4, No. 5, pp. 419 427 DOI: 10.21078/JSSI-2016-419-09 Empirical Analysis in the Relationship Between the Consumption and Economic Growth Based
More informationMohammad Ali Al Qudah 1, Tareq N. Hashem 2. Correspondence: Tareq N. Hashem, Associate Professor, Marketing Department, Isra University, Amman Jordan.
International Business Research; Vol. 11, No. 9; 2018 ISSN 1913-9004 E-ISSN 1913-9012 Published by Canadian Center of Science and Education The Impact of Applying the Blue Ocean Strategy on the Achievement
More informationAn Investigation of Key Adoption of Non-business E-Commerce in Malaysia
An Investigation of Key Adoption of Non-business E-Commerce in Malaysia 1 Oswald Aisat Igau, 2 Abdul Wahid Mohd Kassim, 3 Sulaiman Tahajuddin, 4 Nelson Oly Ndubisi, 5 Mohamad Ghozali Hassan 1,2,3,4 School
More informationOrganizational Excellence as the Driver for Organizational Performance: A Study on Dubai Police
International Journal of Business and Management; Vol. 11, No. 2; 2016 ISSN 1833-3850 E-ISSN 1833-8119 Published by Canadian Center of Science and Education Organizational Excellence as the Driver for
More informationWhat Drives the Adoption of Electronic Markets in Australian Small-and- Medium Sized Enterprises? An Empirical Study
What Drives the Adoption of Electronic Markets in Australian Small-and- Medium Sized Enterprises? An Empirical Study Abstract Xiaoxia Duan, Hepu Deng, Brian Corbitt School of Business Information Technology
More informationAntecedents of e-marketing orientation in SMEs: An exploratory study
: An exploratory study Research-in-Progress Abdel Monim Shaltoni Alfaisal University ashaltoni@alfaisal.edu Abstract An organizations e-marketing orientation (EMO) reflects beliefs and behaviors towards
More informationThe Internet as a powerful instrument for competitive advantage recommendations for the Austrian SME accommodation sector
The Internet as a powerful instrument for competitive advantage recommendations for the Austrian SME accommodation sector Markus Gratzer a, Werner Winiwarter b a E-Commerce Competence Center EC3 Donau
More informationExploring the Relationship of Supplier- Manufacturer with Sourcing Project Success in-terms of Strategic Performance
International Conference on Information, Business and Education Technology (ICIBIT 2013) Exploring the Relationship of Supplier- Manufacturer with Sourcing Project in-terms of Strategic Performance Mohamad
More informationImpact of Employee Training on Guests Satisfaction: A Survey on 5 Star Hotels in Kuala Lumpur
AUSTRALIAN JOURNAL OF BASIC AND APPLIED SCIENCES ISSN:1991-8178 EISSN: 2309-8414 Journal home page: www.ajbasweb.com Impact of Employee Training on Guests Satisfaction: A Survey on 5 Star Hotels in Kuala
More informationCHAPTER 3 RESEARCH METHODOLOGY. This chapter provides an overview of the methodology used in this research. The use
CHAPTER 3 RESEARCH METHODOLOGY 3.1 INTRODUCTION This chapter provides an overview of the methodology used in this research. The use of appropriate methodology forms the basis for a research so that scientifically
More informationDAFTAR PUSTAKA. Allen, N. J. & Meyer, J. P The Measurement and Antecedents of Affective,
DAFTAR PUSTAKA Allen, N. J. & Meyer, J. P. 1990. The Measurement and Antecedents of Affective, Continuance and Normative Commitment to the Organization. Journal of Occupational Psychology, 63: 1-18. Aminee,
More informationAdoption Factors of Electronic Human Resource Management (e-hrm) in Banking Industry of Bangladesh
Journal of Social Sciences Original Research Paper Adoption Factors of Electronic Human Resource Management (e-hrm) in Banking Industry of Bangladesh 1,2 Abdul Kadar Muhammad Masum 1 Department of Business
More informationThe impact of human resource competencies of front line employees on tourist arrivals of unclassified hotels in Western province, Sri Lanka
Journal of Advanced Research in Social Sciences and Humanities Volume 2, Issue 1 (09-16) DOI: https://dx.doi.org/10.26500/jarssh-02-2017-0102 The impact of human resource competencies of front line employees
More informationThe previous chapter provides theories related to e-commerce adoption among. SMEs. This chapter presents the proposed model framework, the development
CHAPTER 3: RESEARCH METHODOLOGY 3.1 INTRODUCTION The previous chapter provides theories related to e-commerce adoption among SMEs. This chapter presents the proposed model framework, the development of
More informationTHE IMPACT OF E-SUPPLY CHAIN CAPABILITY ON COMPETITIVE ADVANTAGE AND ORGANIZATIONAL PERFORMANCE
International Journal of Electronic Business Management, Vol. 4, No. 5, pp. 419-427 (2006) 419 THE IMPACT OF E-SUPPLY CHAIN CAPABILITY ON COMPETITIVE ADVANTAGE AND ORGANIZATIONAL PERFORMANCE Che-Yao Chen
More informationThe impact of new product flexibility (NPF) on operational performance: evidence from Jordanian manufacturing companies
The impact of new product flexibility (NPF) on operational performance: evidence from Jordanian manufacturing companies Ahmed Alamro (ahmed.alamro@qu.edu.qa) Qatar University College of Business and Economics
More informationResearch on the Influencing Factors of Service Group-buying Enterprise Marketing Competitiveness Based on Online Rating
2nd International Conference on Economics, Social Science, Arts, Education and Management Engineering (ESSAEME 2016) Research on the Influencing Factors of Service Group-buying Enterprise Marketing Competitiveness
More informationFactors That Influences the Adoption of E-Commerce in the Ghanaian Banking Industry
ISSN 2278 0211 (Online) Factors That Influences the Adoption of E-Commerce in the Ghanaian Banking Industry Carlo K.M.H. Adadevoh Ph. D. Student, Accra Institute of Technology, Open University of Malaysia,
More informationEffects of E-recruitment and internet on recruitment process: An Empirical study on Multinational companies of Bangladesh
International Journal of Scientific Research and Management (IJSRM) Volume 06 Issue 01 Pages EM-2018-01-06 2018 Website: www.ijsrm.in ISSN (e): 2321-3418 Index Copernicus value (2015): 57.47, (2016):93.67,
More informationThe investigation of ERP and E-business effects in Thailand: A resource based view
The investigation of ERP and E-business effects in Thailand: A resource based view Khajit Konthong Pimgarn Suwan-natada Amarit Sompong Mahasarakham Business School Mahasarakham University, Thailand Keywords
More informationConstructing a B2C Repurchase Intention Model Based on Consumer Perceptive Factors
Constructing a B2C Repurchase Intention Model Based on Consumer Perceptive Factors Ling-Lang Tang College of Management, Yuan Ze University, Taiwan Email: balltang@saturn.yzu.edu.tw Che-Han Hsu Department
More informationPersonal, Social and Organizational factors in usage of Collaboration Systems for Research
Personal, Social and Organizational factors in usage of Collaboration Systems for Research Halimi Zakaria 1, Norzaidi Mohd Daud 1, Fazli Idris 2 1 Universiti Teknologi MARA, Malaysia. 2 Universiti Kebangsaan
More informationThe Potential of Destination Websites to Link Tourism to Local Food in Vanuatu
The Potential of Destination Websites to Link Tourism to Local Food in Vanuatu Marta Garcia-Gonzalez, Evangeline Singh and Simon Milne New Zealand Tourism Research Institute Auckland University of Technology,
More informationon customer lifetime value: An example using Star Cruises
November 2010, Volume 9, No.11 (Serial No.89) Chinese Business Review, ISSN 1537-1506, USA The effect of experiential value, perceived quality and customer satisfaction on Ming-Cheng Lai, Feng-Sha Chou
More informationGENERATION C AND WORK LIFE BALANCE: ROLE OF INFORMATION SYSTEM QUALITY
GENERATION C AND WORK LIFE BALANCE: ROLE OF INFORMATION SYSTEM QUALITY Sharmini Gopinathan 1 Murali Raman 2 Miruthula Segaran 3 Abstract: The challenges of integrating education, work and personal responsibilities
More informationRisk Factors in Software Development Projects
Proceedings of the 6th WSEAS Int. Conf. on Software Engineering, Parallel and Distributed Systems, Corfu Island, Greece, February 16-19, 2007 51 Risk Factors in Software Development s NOOR HABIBAH ARSHAD,
More informationCHAPTER 4 METHOD. procedures. It also describes the development of the questionnaires, the selection of the
CHAPTER 4 METHOD 4.1 Introduction This chapter discusses the research design, sample, and data collection procedures. It also describes the development of the questionnaires, the selection of the research
More informationImpacts of Teachers Competency on Job Performance in Research Universities with Industry Characteristics: Taking Academic Atmosphere as Moderator
Journal of Industrial Engineering and Management JIEM, 2014 7(5): 1283-1292 Online ISSN: 2013-0953 Print ISSN: 2013-8423 http://dx.doi.org/10.3926/jiem.1261 Impacts of Teachers Competency on Job Performance
More informationRole of Task Characteristics in the Relationship between Technological Innovation and Project Success
Role of Task Characteristics in the Relationship between Technological Innovation and Project Success Li-Ren Yang Abstract Conceptualizing technological in the management context is still rudimentary.
More informationTAM Derived Construct of Perceived Customer Value and Online Purchase Behavior: An Empirical Exploration
TAM Derived Construct of Perceived Customer Value and Online Purchase Kok-Wai Chew, P.M Shingi, Mohd. Ismail Ahmad Faculty of Management, Multimedia University, Jalan Multimedia, 63100 Cyberjaya, Selangor,
More informationThe Influence of Consumer Decision Making On Telecommunication Technology Adoption in Malaysia
2011 International Conference on Economics and Business Information IPEDR vol.9 (2011) (2011) IACSIT Press, Bangkok, Thailand The Influence of Consumer Decision Making On Telecommunication Technology Adoption
More informationThe Impact of Proper Marketing Communication Channels on Consumer s Behavior and Segmentation Consumers
The Impact of Proper Marketing Communication Channels on Consumer s Behavior and Segmentation Consumers Tan Kai Hun 1, Rashad Yazdanifard 2 1 Center of Southern New Hampshire University Programs, HELP
More informationCRITICAL ISSUES IN ASSIMILATION OF HEALTHCARE INFORMATION SYSTEMS
CRITICAL ISSUES IN ASSIMILATION OF HEALTHCARE INFORMATION SYSTEMS Hidayah Sulaiman, School of Business Information Technology & Logistics, RMIT University, Melbourne, Australia, hidayah.sulaiman@rmit.edu.au
More informationA Comprehensive Review of E-HRM in Service SMEs in Jordan
International Business Research; Vol. 10, No. 5; 2017 ISSN 1913-9004 E-ISSN 1913-9012 Published by Canadian Center of Science and Education A Comprehensive Review of E-HRM in Service SMEs in Jordan 1 CQ
More informationThe Performance of Employees Who Works at Foreign Banks in Indonesia
International Business Research; Vol. 10, No. 9; 2017 ISSN 1913-9004 E-ISSN 1913-9012 Published by Canadian Center of Science and Education The Performance of Employees Who Works at Foreign Banks in Indonesia
More informationThe effect of Non-financial Performance Measurement System on Firm Performance
International Journal of Economics and Financial Issues ISSN: 2146-4138 available at http: www.econjournals.com International Journal of Economics and Financial Issues, 2016, 6(S6) 50-54. Special Issue
More information