JOB DESCRIPTION. Senior Fundraising Engagement Manager

Transcription

1 JOB DESCRIPTION Fundraising Engagement Manager Reporting to: Direct Reports: Location: Salary: Senior Fundraising Engagement Manager None Various/ home-based Outside London c. 26,000 / Inside London c. 27,500 Date: January 2017 Income and Engagement Vision BACKGROUND One team inspiring others to engage and support the fight for young lives vs cancer At CLIC Sargent we are One Team with One Target. It is our mission to ensure that everyone under 25 with cancer, and their families, get the support they need to thrive, not just survive. As a member of the Income and Engagement team, you have a fundamental role in helping us to deliver on our promise to support young people and their families to deal with the effects of cancer, both during and beyond treatment. We will do this by working with our supporters and donors in ways that most help them maximise the contribution they can meet to achieving this objective. This role, working together with others in the directorate and the wider Charity, will help us achieve this through professional support, engagement and stewardship. MAIN PURPOSE To work effectively across the regional and wider fundraising portfolio to maximise and drive income generation within your geographic area by securing and building fundraising relationships and engaging CLIC Sargent supporters and service teams. To raise the profile of CLIC Sargent through a range of fundraising activities and offers in the geographical area of responsibility. DIMENSIONS To achieve ambitious budgeted income targets (within agreed expenditure levels) through proactively recruiting, engaging and mobilising networks of fundraising supporters, groups and volunteers and by securing, supporting and managing fundraising partnerships, to maximise income enabling CLIC Sargent to support more children and young people with cancer. To provide relationship management and stewardship for identified supporters across CLIC Sargent s fundraising portfolio in order to drive engagement, value and long term support. Support acquisition and local support for key events and fundraising products. To work with your identified service team/s to build and maintain strong and effective working relationships. To be the first point of contact for service user families to offer opportunities to them and their networks to engage with the wider charity as they would like.

2 PRINCIPAL RESPONSIBILITIES Planning Put in place, manage and implement a plan for your geographic area to ensure the cost effective delivery of income and recruitment targets and to identify contingencies to meet any shortfalls. To know your area of operation thoroughly in order to identify opportunities to maximise income. To build a strong network with other local fundraisers in order to identify opportunities and monitor competitor activity in the area to inform future plans. To monitor and evaluate plans, projects and fundraising activity within your area to assess effectiveness and identify opportunities to increase return on investment and/or enhance supporter experience. Income Generation, Supporter Engagement and Volunteering To maximise fundraising income and pipeline by recruiting, motivating and mobilising individual fundraising supporters (including in aid of fundraisers, fund holders and event participants), volunteers and groups. To build, train and manage an effective network of volunteers within your area. To identify, secure/win and effectively manage fundraising partnerships and relationships with companies, groups, educational establishments organisations and events across your area, building strong pipelines of support. To support the acquisition and engagement of national corporate partners and prospects within your area. Identify and support opportunities and prospects to support the wider CLIC Sargent fundraising portfolio within your area including major giving, legacies, events and regular giving. Build the Profile of CLIC Sargent To promote and represent the work of the charity in your area, personally and in the media, so that the cause is known and supported, media exposure is maximised and CLIC Sargent s engagement with the local community is strengthened. Give talks and presentations about CLIC Sargent in order to gain new support, and to recruit and train volunteers and supporters to effectively do the same. Supporter Care To work with the central Supporter Engagement teams to ensure CLIC Sargent delivers Gold Standard supporter care. Maintain records of all contact, income and expenditure on CARE, our database. Compliance and Risk Management To ensure all activities comply with appropriate legal, regulatory and fundraising good practice requirements and with CLIC Sargent policies and standards. To be responsible for ensuring that all CLIC Sargent fundraising activity is fully risk assessed and adequate health and safety measures are in place. To offer support to CS volunteers in ensuring their activity is compliant. Gift Aid To maximise Gift Aid income and ensure full regulation compliance for designated area of work by identifying opportunity, responding to regulation changes or recommendations, implementing quality control and supporting and developing colleagues. Specific expectations in key policy areas; Everyone working in the Income and Engagement Directorate at every level, must: Make safeguarding children, young people and vulnerable young adults a priority Take care of your own health and safety and that of others

3 Ensure that you treat information and data professionally, using it only for the purposes that CLIC Sargent has said we would; respecting the confidentiality and privacy of our supporters, clients and staff and taking active steps to dispose of information and data when it is legally required Treat your colleagues with respect and ensure that you are sensitive to and adjust any behaviours that they have reasonably indicated they find unacceptable This means that in your role you must; accept that you are personally responsible and accountable for ensuring you understand these policies and procedures regulation and CLIC Sargent best practice. take active steps to do so and make sure that this is a priority in your daily work make sure you attend any briefings and training to help you do so and co-operate with your manager ask and request advice if you are not sure of your responsibilities WORKING RELATIONSHIPS AND CONTACTS To work effectively with teams from across the Income & Engagement directorate and more widely within the charity to maximise one team working and the provision of first class supporter engagement and experience. In particular, to work closely with the Central Supporter Engagement team and Runs and Challenges team in order to ensure the effective delivery of supporter journeys across the fundraising portfolio for local fundraising supporters. Working with CLIC Sargent services: To be a point of contact for your identified services team/s, proactively managing and strengthening relationships with services colleagues. To provide a pathway for referral and engagement of service families and their networks with the wider work of the charity including local and national fundraising activities. GENERAL RESPONSIBILITIES Our values are a key part of who we are and what we do, its important that you have integrity, you are brave, you are confident and you work with others as One Team. Adhere to the CLIC Sargent Equal Opportunities policy in all activities and to actively promote equality of opportunity wherever possible. Any other reasonable duties as directed by or agreed with line manager. To be a CARE and IT super user, and train and support other members of your team to be able to use our IT and CARE systems. The responsibilities of this post and reporting structure will be periodically reviewed.

4 PERSON SPECIFICATION Fundraising Engagement Manager Working as One Team to deliver One Target by building strong, effective and collaborative relationships across Income and Engagement teams, and more widely across CLIC Sargent, that put building long term supporter relationships at the heart of all you do. Requirements Essential Desirable Educational/Professional Qualifications University degree Fundraising / Marketing / Sales qualification or relevant training Experience A proven track record in fundraising at a community level or strong evidence of suitable transferable experience, for example an outstanding track record in sales, relationship and/or account management. Experience of working within a target based setting and reaching/exceeding targets and of interpreting / working with financial information and budgets. Proven ability to plan and manage projects from conception to completion. Experience of working with and recruiting fundraising supporters and/or volunteers or relevant transferable experience. Experience of planning/delivering marketing and/or PR Understanding of the voluntary sector Experience of recruiting and managing fundraising groups or committees Experience of securing and managing corporate relationships Experience of working with / alongside service delivery teams within a charitable / social care / health setting Skills/Abilities Excellent interpersonal skills and an ability to communicate effectively at a range of different levels internally (cross organisational) and externally. Excellent presentational, storytelling, and public speaking skills. Highly personable, with strong networking skills. Will have a proven ability to build and manage relationships with a range of Use of databases in a fundraising or sales setting

5 Technical skills stakeholders. Highly resilient, self-motivated, flexible and achievement orientated Able to identify plans and solutions to overcome challenges and to realise opportunities. Strong planning and prioritisation skills in order to manage competing priorities. A proven ability to make the ask for support and to effectively influence. Digitally aware with an ability to utilise digital channels to communicate and engage. Effective IT skills including experience of using databases Ability and willingness to work at weekends and evenings when required and to travel when necessary. Ability to drive and own car, and full UK driving license Able and willing to work from home, but also to contribute to a regional and national fundraising team. Knowledge of fundraising good practice and regulation Lives within area covered by post