QUALIFICATION HANDBOOK

Transcription

1 QUALIFICATION HANDBOOK Level 4 Diploma in Career Information and Advice ( ) August 2011 Version 2.0 (March 2013)

2 Qualification at a glance Subject area City & Guilds number 3072 Age group approved 18 + Entry requirements Assessment Fast track Registration and certification Career Guidance Support There are no entry requirements for this qualification. Learner portfolio. No Consult the Walled Garden/Online Catalogue for last dates Title and level Level 4 Diploma in Career Information and Advice City & Guilds number Accreditation number /1104/X Version and date Change detail Section 2.0 March 2013 Credit value for unit 607 amended Structure 2 City & Guilds Level 4 Diploma in Career Information and Advice ( )

3 Contents 1 Introduction 5 Structure 5 2 Centre requirements 7 Approval 7 Resource requirements 7 Learner entry requirements 8 3 Delivering the qualification 9 Initial assessment and induction 9 Support materials 9 Recording documents 9 4 Assessment 10 Assessment strategy 11 Recognition of prior learning (RPL) 11 5 Units 12 Unit 305 Unit 401 Unit 402 Unit 403 Unit 404 Unit 405 Unit 406 Unit 407 Unit 408 Operate within networks to support the delivery of the service 14 Career choice theories and concepts to support clients 17 Interview clients to determine their need for career information, advice and guidance 21 Meeting the career-related information needs of clients 24 Preparing to work in the career information, advice and guidance sector 28 Reflecting on practice and continuous professional development 32 Assist clients to apply for learning, training and work 36 Assist clients to review the achievement of careerrelated actions 39 Engage with support networks to help clients to meet their career-related needs 42 Unit 409 Evaluate service provision 45 Unit 410 Unit 411 Explore and agree how to meet the career-related needs of clients 48 Obtain and organise career-related information to support clients 52 Unit 412 Plan and deliver career-related learning in groups 55 Unit 413 Prepare to deliver services to clients in an outreach setting 59 Unit 414 Promote career-related learning to clients 62 City & Guilds Level 4 Diploma in Career Information and Advice ( ) 3

4 Unit 415 Provide ongoing support to clients 66 Unit 416 Unit 417 Unit 418 Refer clients to sources of specialist support to meet their needs 69 Source, evaluate and use Labour Market Information with clients 72 Understand how to support specific client groups to overcome barriers to learning, training and work 75 Unit 501 Negotiate on behalf of clients 78 Unit 502 Use diagnostic and assessment tools with clients 82 Unit 607 Advocate on behalf of clients 85 Unit 610 Undertake research on behalf of the service 89 Appendix 1 Relationships to other qualifications 93 Appendix 2 Sources of general information 94 4 City & Guilds Level 4 Diploma in Career Information and Advice ( )

5 1 Introduction This document tells you what you need to do to deliver the qualification: Area Who is the qualification for? What does the qualification cover? Is the qualification part of a framework or initiative? Who did we develop the qualification with? What opportunities for progression are there? Description It is for learners who work or want to work as career advisors or who offer career guidance as part of another job role. These services may include careers guidance, government agencies such as youth work, youth justice, college or apprenticeships/learning providers and schools. It allows learners to learn, develop and practise the skills required for employment and/or career progression in career guidance and work related information sector It allows learners to learn, develop and practise the skills required for employment and/or career progression in career guidance and work related information. It was developed in association with The Learning and Skills Improvement Service (LSIS). It allows learners to progress into employment or to the following City & Guilds qualification: Level 6 Diploma in Career Guidance and Development Structure To achieve the Level 4 Diploma in Career Information and Advice, learners must achieve 30 credits from the mandatory units ( ) plus a minimum of 15 credits from the optional units (305, , , 607, 610). Unit accreditation number Mandatory City & Guilds unit Unit title A/502/ Career choice theories and concepts to support clients J/502/ Interview clients to determine their need for career information, advice and guidance L/502/ Meeting the career-related information needs of clients Credit value City & Guilds Level 4 Diploma in Career Information and Advice ( ) 5

6 F/601/ Preparing to work in the career 6 information, advice and guidance sector R/601/ Reflecting on practice and 6 continuous professional development Optional D/502/ Operate within networks to 2 support the delivery of the service Y/502/ Assist clients to apply for learning, 3 training and work H/502/ Assist clients to review the 2 achievement of career-related actions L/502/ Engage with support networks to 3 help clients to meet their careerrelated needs H/502/ Evaluate service provision delivery 3 of the service T/502/ Explore and agree how to meet 6 the career-related needs of clients J/502/ Obtain and organise careerrelated 3 information to support clients A/601/ Plan and deliver career-related 6 learning in groups R/601/ Prepare to deliver services to 2 clients in an outreach setting F/502/ Promote career-related learning 6 to clients R/502/ Provide ongoing support to clients 2 Y/502/ Refer clients to sources of 2 specialist support to meet their needs Y/502/ Source, evaluate and use Labour 3 Market Information with clients D/502/ Understand how to support 3 specific client groups to overcome barriers to learning, training and work T/502/ Negotiate on behalf of clients 4 L/601/ Use diagnostic and assessment 6 tools with clients H/502/ Advocate on behalf of clients 6 M/601/ Undertake research on behalf of the service 6 6 City & Guilds Level 4 Diploma in Career Information and Advice ( )

7 2 Centre requirements Approval Centres who wish to offer this qualification must use the standard Qualification Approval Process. To offer this qualification, new centres will need to gain both centre and qualification approval. Please refer to the Centre Manual - Supporting Customer Excellence for further information. Centre staff should familiarise themselves with the structure, content and assessment requirements of the qualification[s] before designing a course programme. Resource requirements Centre staffing Staff delivering this qualification must be able to demonstrate that they meet the following occupational expertise requirements. They should: be occupationally competent or technically knowledgeable in the area for which they are delivering training and/or have experience of providing training. This knowledge must be to the same level as the training being delivered have recent relevant experience in the specific area they will be assessing Centre staff may undertake more than one role, eg tutor and assessor or internal verifier, but cannot internally verify their own assessments. Assessors and internal verifiers Centre staff should hold, or be working towards, the relevant Assessor/Verifier (A/V) units for their role in delivering, assessing and verifying this qualification, or meet the relevant experience requirements outlined above. Continuing professional development (CPD) Centres must support their staff to ensure that they have current knowledge of the occupational area, that delivery, mentoring, training, assessment and verification is in line with best practice, and that it takes account of any national or legislative developments. Centre staff are also expected to demonstrate their CPD achievement Examples of suitable CPD include shadowing others, reading relevant updates, undertaking placements in practice situations. City & Guilds Level 4 Diploma in Career Information and Advice ( ) 7

8 Learner entry requirements City & Guilds does not set entry requirements for this qualification. However, centres must ensure that learners have the potential and opportunity to gain the qualification successfully. As part of the assessment for this qualification, learners must have access to a work setting where they can demonstrate the skills required in the units. As part of the assessment for this qualification, learners must have access to a work setting/placement. With sufficient access to the level of work required to meet the assessment criteria. Age restrictions City & Guilds cannot accept any registrations for learners under 18 as this qualification is not approved for under 16s. Legal restrictions apply to learners under the age of 18 working unsupervised with children. Centres and learners should be fully aware of minimum age requirements in their home nation and any implications for completing assessments. Other legal considerations Learners may need a Criminal Records Bureau check. 8 City & Guilds Level 4 Diploma in Career Information and Advice ( )

9 3 Delivering the qualification Initial assessment and induction An initial assessment of each learner should be made before the start of their programme to identify: if the learner has any specific training needs support and guidance they may need when working towards their qualification any units they have already completed, or credit they have accumulated which is relevant to the qualification the appropriate type and level of qualification suitability to work in a setting offering career advice and guidance. The setting may require a Criminal Records Bureau check We recommend that centres provide an induction programme so the learner fully understands the requirements of the qualification, their responsibilities as a learner, and the responsibilities of the centre. This information can be recorded on a learning contract. Support materials For further information to assist with the planning and development of the programme, please refer to the following: Delivery strategies/suggested topics are included in each unit. Recording documents Learners and centres may decide to use a paper-based or electronic method of recording evidence. City & Guilds endorses several eportfolio systems, including our own, Learning Assistant, an easy-to-use and secure online tool to support and evidence learners progress towards achieving qualifications. Further details are available at: City & Guilds has developed a set of Recording forms including examples of completed forms, for new and existing centres to use as appropriate. Recording forms are available on the City & Guilds website. Although new centres are expected to use these forms, centres may devise or customise alternative forms, which must be approved for use by the external verifier, before they are used by learners and assessors at the centre. Amendable (MS Word) versions of the forms are available on the City & Guilds website. City & Guilds Level 4 Diploma in Career Information and Advice ( ) 9

10 4 Assessment Assessment of this qualification is by portfolio of learner evidence. Learners must: have a completed portfolio of evidence for each unit Unit Unit title Assessment method 305 Operate within networks to support the delivery Portfolio of the service 401 Career choice theories and concepts to support Portfolio clients 402 Interview clients to determine their need for Portfolio career information, advice and guidance 403 Meeting the career-related information needs of Portfolio clients 404 Preparing to work in the career information, Portfolio advice and guidance sector 405 Reflecting on practice and continuous Portfolio professional development 406 Assist clients to apply for learning, training and Portfolio work 407 Assist clients to review the achievement of careerrelated Portfolio actions 408 Engage with support networks to help clients to Portfolio meet their career-related needs 409 Evaluate service provision Portfolio 410 Explore and agree how to meet the career-related Portfolio needs of clients 411 Obtain and organise career-related information to Portfolio support clients 412 Plan and deliver career-related learning in groups Portfolio 413 Prepare to deliver services to clients in an Portfolio outreach setting 414 Promote career-related learning to clients Portfolio 415 Provide ongoing support to clients Portfolio 416 Refer clients to sources of specialist support to meet their needs 417 Source, evaluate and use Labour Market Information with clients Portfolio Portfolio 10 City & Guilds Level 4 Diploma in Career Information and Advice ( )

11 Unit Unit title Assessment method 418 Understand how to support specific client groups Portfolio to overcome barriers to learning, training and work 501 Negotiate on behalf of clients Portfolio 502 Use diagnostic and assessment tools with clients Portfolio 607 Advocate on behalf of clients Portfolio 610 Undertake research on behalf of the service Portfolio Assessment strategy Assessment for this qualification will be by means of portfolio of evidence. The assessment criteria in the mandatory units of assessment cover the essential knowledge, understanding and professional practice required of a competent practitioner. Optional units of assessment provide opportunities to address professional development needs in a variety of additional areas. Evidence must be generated in real work setting, and it is expected that observation of practice will form part of the qualification. Simulation is not allowed in this qualification Grading of this qualification will be pass only and results should be made by result entry using the City & Guilds Walled Garden. Recognition of prior learning (RPL) Recognition of prior learning means using a person s previous experience or qualifications which have already been achieved to contribute to a new qualification. RPL is allowed and is also sector specific. City & Guilds Level 4 Diploma in Career Information and Advice ( ) 11

12 5 Units Availability of units They are also on The Register of accredited qualifications Structure of units These units each have the following: City & Guilds reference number unit accreditation number (UAN) title level credit value unit aim relationship to NOS, other qualifications and frameworks endorsement by a sector or other appropriate body learning outcomes which are comprised of a number of assessment criteria notes for guidance. Summary of units Unit Unit title Credits QCF unit number (UAN) 305 Operate within networks to support 2 D/502/8407 the delivery of the service 401 Career choice theories and concepts 6 A/502/8401 to support clients 402 Interview clients to determine their 6 J/502/8417 need for career information, advice and guidance 403 Meeting the career-related 6 L/502/8418 information needs of clients 404 Preparing to work in the career 6 F/601/4882 information, advice and guidance sector 405 Reflecting on practice and 6 R/601/4885 continuous professional development 406 Assist clients to apply for learning, training and work 3 Y/502/ City & Guilds Level 4 Diploma in Career Information and Advice ( )

13 Unit Unit title Credits QCF unit number (UAN) 407 Assist clients to review the 2 H/502/8425 achievement of career-related actions 408 Engage with support networks to 3 D/502/8441 help clients to meet their careerrelated needs 409 Evaluate service provision delivery of 3 H/502/8408 the service 410 Explore and agree how to meet the 6 T/502/8414 career-related needs of clients 411 Obtain and organise career-related 3 J/502/8420 information to support clients 412 Plan and deliver career-related 6 A/601/4900 learning in groups 413 Prepare to deliver services to clients 2 R/601/5647 in an outreach setting 414 Promote career-related learning to 6 F/502/8433 clients 415 Provide ongoing support to clients 2 R/502/ Refer clients to sources of specialist 2 Y/502/8437 support to meet their needs 417 Source, evaluate and use Labour 3 Y/502/8440 Market Information with clients 418 Understand how to support specific 3 D/502/8441 client groups to overcome barriers to learning, training and work 501 Negotiate on behalf of clients 4 T/502/ Use diagnostic and assessment tools 4 L/601/5825 with clients 607 Advocate on behalf of clients 4 H/502/ Undertake research on behalf of the service 6 M/601/5705 Glossary of words used in the units The definitions of specific terms are provided in each unit City & Guilds Level 4 Diploma in Career Information and Advice ( ) 13

14 Unit 305 Operate within networks to support the delivery of the service UAN: D/502/8407 Level: Level 4 Credit value: 2 GLH: 20 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about working with other agencies and organisations in a way that benefits the users of the service. Learners must appreciate how agencies and organisations work together and the importance of creating and maintaining effective networks. 1. Understand the networks supporting the delivery of the careersrelated organisation 1.1 evaluate the networks used by own organisation 1.2 explain the benefits that working in networks brings to clients and organisations 1.3 explain how to develop and sustain relationships with colleagues in networks 1.4 evaluate how organisations work together in networks 1.5 explain sources of conflict of interest and disagreements between agencies and how to resolve them Networks include: Informal contact Formal contact Shared systems or procedures Clients may be: Users of the service People or agencies who commission the service 14 City & Guilds Level 4 Diploma in Career Information and Advice ( )

15 Organisations may be: Own organisation Other career-related organisations Other related organisations Colleagues may be: Part of own organisation Part of other organisations or agencies Conflict of interests and disagreements may relate to: Different priorities Different organisational values Different understanding of the issues Different time scales 2. Be able to network with other agencies 2.1 establish and maintain contacts with colleagues in other agencies for the benefit of clients and the organisation 2.2 exchange information with other agencies in accordance with organisational protocols 2.3 maintain records of information exchanged with other agencies Agencies may be: Statutory organisations Third Sector organisations Local representatives of national organisations Information may be: Related to users of the service Procedural Protocol refers to agreed systems and ways of working across different agencies or organisations. Records may be: Electronic Paper City & Guilds Level 4 Diploma in Career Information and Advice ( ) 15

16 Unit 305 Operate within networks to support the delivery of the service Supporting information Guidance Learners must be able to demonstrate an ability to establish and maintain links with colleagues in a range of other agencies and organisations. Records related to individual user of the service must remain confidential Evidence requirements Simulation is not allowed. 16 City & Guilds Level 4 Diploma in Career Information and Advice ( )

17 Unit 401 Career choice theories and concepts to support clients UAN: A/502/8401 Level: Level 4 Credit value: 6 GLH: 20 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about the theories of career choice, and their effectiveness in supporting practice. The unit looks at the role of the practitioner in empowering clients to make career choices, motivating them to succeed and raising their aspirations. 1. Understand career choice theories 1.1 explain theories of career choice 1.2 analyse ways clients make careers decisions 1.3 analyse methods to make clients aware of career opportunities Theories of career choice include: Parson s Three Part Theory Rodger s Seven Point Plan Holland s Hierarchy of Orientation Clients: refers to users of the service. Clients may have a range of specific needs which impact on their decision making such as: Sensory impairment Physical impairment Learning Disability Low self esteem Mental ill health Language differences Care commitments City & Guilds Level 4 Diploma in Career Information and Advice ( ) 17

18 Career opportunities include: Paid employment Voluntary work Full time work Part-time work Education and training 2. Understand the concepts and techniques used to support and empower clients 2.1 explain the concepts of support, enabling and empowerment of clients 2.2 analyse how to determine the form of support required by clients 2.3 evaluate ways to enable clients to develop decision-making skills 2.4 evaluate ways to enable clients to develop self-awareness Form of support may be: Practical support Emotional support Financial support Support client offers to others Support client needs from others 3. Understand the role of motivation and raising of aspirations in meeting the needs of clients 3.1 explain why clients need to be motivated to meet their career information, advice and guidance needs 3.2 analyse why client aspirations often need to be raised to meet their career information, advice and guidance needs 4. Understand the practitioner s role in motivating and raising the aspirations of clients 4.1 explain the role of the practitioner in developing client motivation skills 4.2 analyse methods used to motivate clients 4.3 explain techniques to raise aspirations of clients 18 City & Guilds Level 4 Diploma in Career Information and Advice ( )

19 Practitioners may be: Career Guidance specialists Other professionals who may be involved in developing motivational skills Methods used to motivate clients include: Formal or statutory requirements Informal actions suggested by practitioner Informal actions devised by the client Small steps Reviewing action plans City & Guilds Level 4 Diploma in Career Information and Advice ( ) 19

20 Unit 401 Career choice theories and concepts to support clients Supporting information Guidance Theories must be in current use and relevant to career guidance. Learners need to appreciate the complexity of career choice, and why some clients may need additional support. Learners must recognise that some clients require extended support and re-motivation to succeed. Evidence requirements Learners must consider application of theory to practice across a range of clients with differing needs 20 City & Guilds Level 4 Diploma in Career Information and Advice ( )

21 Unit 402 Interview clients to determine their need for career information, advice and guidance UAN: J/502/8417 Level: Level 4 Credit value: 6 GLH: 40 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about the skills and knowledge required to conduct interviews that establish the client s career related needs and how best these can be met. 1. Understand the skills required to interview clients to establish their career information, advice and guidance needs 1.1 explain the interview skills required to establish client career information, advice and guidance needs 1.2 explain how to tailor the interview to suit the client s requirements Clients: refers to users of the service who may be: Known to the interviewer Not known to the interviewer Interviews include: Face to face Using electronic media/methods Telephone contact 2. Understand the use of different media to communicate with clients 2.1 analyse use of media available to communicate with clients City & Guilds Level 4 Diploma in Career Information and Advice ( ) 21

22 2.2 explain media techniques used to communicate with clients Media includes: Paper format Electronic format 3. Be able to interview clients to determine their needs for careers information, advice and guidance 3.1 discuss with clients their expectations of the career-related interview 3.2 tailor communication in the interview to meet the needs of individual clients Needs of individual clients include those related to: Sensory impairments Learning disability Language differences Mental ill health Time available Understanding of jargon or concepts to be discussed 4. Be able to identify client career information, advice and guidance needs 4.1 question clients to establish their career information, advice and guidance needs 4.2 listen to and reflect back client responses to check own understanding 4.3 agree with clients their career information, advice and guidance requirements and how these will be met 4.4 record the outcomes of careers information, advice and guidance interviews Records may be: Electronic Paper 22 City & Guilds Level 4 Diploma in Career Information and Advice ( )

23 Unit 402 Interview clients to determine their need for career information, advice and guidance Supporting information Guidance The Learner needs to have opportunities to interview a range of clients who have differing needs. Records relating to client information must remain confidential, and should be in the agreed format for the organisation. Evidence requirements Simulation is not allowed, although the Learner may benefit from role playing sessions with clients who have differing needs. City & Guilds Level 4 Diploma in Career Information and Advice ( ) 23

24 Unit 403 Meeting the career-related information needs of clients UAN: L/502/8418 Level: Level 4 Credit value: 6 GLH: 40 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about identifying, understanding using and evaluating differing sources of career-related information. The unit looks at interpreting a range of sources to meet the needs of the clients. 1. Understand sources of career-related information 1.1 evaluate the sources, forms and media of career-related information 1.2 evaluate labour market information 1.3 evaluate ways to keep career-related information fit for purpose and up to date Sources, forms and media includes: Electronic Internally produced sources of information Nationally produced sources of information Information provided by other organisations Leaflets, booklets, poster and other written information Labour market information includes: Local labour market National labour market 24 City & Guilds Level 4 Diploma in Career Information and Advice ( )

25 2. Be able to support clients access and use of career-related information 2.1 agree career-related information needs with clients 2.2 identify sources of career-related information to meet client needs 2.3 interpret career-related information to meet client needs 2.4 support clients access to and use of career-related information 2.5 record career-related information given to clients in accordance with organisational procedures Clients: refers to users of the service Client needs may relate to: Language differences Learning disability Time available Mental ill health Sensory impairment Care commitments Access and availability of media Employment choice Sensory impairment Records may be: Electronic Paper 3. Be able to signpost clients to external sources of career-related information in accordance with organisational procedures 3.1 explain to clients sources of career-related information provided by other services to meet their needs 3.2 signpost clients to sources of information, advice and guidance to meet their needs City & Guilds Level 4 Diploma in Career Information and Advice ( ) 25

26 Other services may be: Statutory services Third sector Local National Signpost: The client is given all the necessary information about where to find information, advice or support in a format that they can understand and use. It is the responsibility of the client to follow this up. 26 City & Guilds Level 4 Diploma in Career Information and Advice ( )

27 Unit 403 Meeting the career-related information needs of clients Supporting information Guidance The Learner needs to have opportunities to work with clients who have a range of needs related to their understanding of sources of career-related information. Evidence requirements Simulation is not allowed as an assessment method, although the Learner may benefit from role playing sessions. City & Guilds Level 4 Diploma in Career Information and Advice ( ) 27

28 Unit 404 Preparing to work in the career information, advice and guidance sector UAN: F/601/4882 Level: Level 4 Credit value: 6 GLH: 40 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about the underpinning values and principles of the sector. It considers the different organisations and agencies which operate in the sector, how local and national trends impact on the work, and how practitioners are required to work in a way that promotes inclusion. The unit deals with the legislative framework and the codes of practice which govern the work. 1. Understand the career information, advice and guidance sector 1.1 Summarise the key components of the sector 1.2 Summarise the key trends and developments in the sector 1.3 Evaluate methods of keeping up-to-date with developments in the sector. Key components: refers to the primary organisations providing careerrelated information advice and guidance to individuals. Key trends and developments include: National trends and developments Local trends and developments 28 City & Guilds Level 4 Diploma in Career Information and Advice ( )

29 2. Understand own CIAG organisation 2.1 Summarise the aims and values of the organisation 2.2 Summarise the key policies and procedures of the organisation Organisation: refers to own organisation Key policies and procedures include those relating to: Access to services Client support Health and safety Multi-agency working Professional relationships 3. Understand roles and ways of working within the CIAG organisation 3.1 Analyse own role, responsibilities and boundaries in the organisation 3.2 Identify the roles other than own role performed in the organisation 3.3 Review the role of stakeholders within the organisation 3.4 Explain ways to develop and sustain productive working relationships with colleagues in the organisation 3.5 Explain ways to plan, organise and manage own work role within organisational requirements 3.6 Explain the range of ways used to ensure that safe and suitable environments are provided for the provision of services to clients Stakeholders may be: Local organisations or agencies National organisations Others specific to the organisation City & Guilds Level 4 Diploma in Career Information and Advice ( ) 29

30 4. Understand how key legislation, professional codes of practice, ethical principles and the principles of diversity, equality and inclusion impact on own practice and the work of the organisation 4.1 Summarise key aspects of relevant current legislative requirements and professional codes of practice and how they impact on own practice and the work of the organisation 4.2 Discuss issues of equality and diversity and ways to promote inclusion 4.3 Discuss ethical principles and their impact on own practice and the work of the organisation Ethical principles include: The boundaries of confidentiality Professional boundaries 30 City & Guilds Level 4 Diploma in Career Information and Advice ( )

31 Unit 404 Preparing to work in the career information, advice and guidance sector Supporting information Guidance All legislation, codes of practice and key trends need to be current and relevant to the work undertaken by the sector. Learners must understand the meaning of the terms used Evidence requirements This unit is knowledge based, but requires the Learner to understand the organisation in which they are working. This may be as a paid employee or on a voluntary or placement basis. City & Guilds Level 4 Diploma in Career Information and Advice ( ) 31

32 Unit 405 Reflecting on practice and continuous professional development UAN: R/601/4885 Level: Level 4 Credit value: 6 GLH: 40 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about how reflective practice can be used to develop own skills and knowledge. It considers the different ways of engaging in reflective practice and of recording and reviewing own continuing professional development. 1. Understand methods used to reflect on practice 1.1 Evaluate a range of methods used to reflect on practice 1.2 Evaluate a range of methods used to gather information from other people, including clients, and how this can be used in the reflection on own practice 1.3 Evaluate a range of ways to apply reflective practice methods to own practice Methods used to reflect on practice include: Using recognised tools for reflection Using systems of own devising Information includes: Verbal feedback on performance Quantitative data Written feedback on performance Other people include: Colleagues Clients 32 City & Guilds Level 4 Diploma in Career Information and Advice ( )

33 Managers Other practitioners Family or relevant others for the client Employers 2. Understand the need for and range of continuous professional development activities 2.1 Analyse the role that continuous professional development plays in improving and maintaining effective practice 2.2 Evaluate a range of activities used for continuous professional development Activities may include: Training courses Self-directed learning On-line learning Shadowing practitioners in same organisation Shadowing practitioners in other organisations 3. Be able to reflect on own practice 3.1 Reflect on own practice using a range of reflective practice methods 3.2 Reflect on how own practice takes account of legislative requirements, principles of equality and diversity, ethical principles and codes of practice 4. Be able to determine own need for continuous professional development 4.1 Analyse the results of reflection on own practice 4.2 Determine own need for continuous professional development by using a range of methods, including the results of reflection on own practice 4.3 Determine a range of activities for meeting own continuous professional development needs 4.4 Produce a realistic and achievable personal development plan 4.5 Undertake and record the planned continuous professional development City & Guilds Level 4 Diploma in Career Information and Advice ( ) 33

34 Personal development plan may be: Electronic Paper Using an agreed format Using format of own design 34 City & Guilds Level 4 Diploma in Career Information and Advice ( )

35 Unit 405 Reflecting on practice and continuous professional development Supporting information Guidance The Learner must appreciate the need for continuous professional development and the role of reflective practice in maintaining and developing their skills and knowledge. Targets for achievement must be SMART (specific, measurable, achievable, relevant and timely). Evidence requirements This unit is best achieved over a period of time to allow the learner to identify their own development needs, formulate a plan, implement the plan and then review it against the initial targets. City & Guilds Level 4 Diploma in Career Information and Advice ( ) 35

36 Unit 406 Assist clients to apply for learning, training and work UAN: Y/502/8423 Level: Level 4 Credit value: 3 GLH: 20 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about helping clients apply for learning, training and work. It covers talking to clients about what they have learnt from the process and how they can put this into practice in future applications. 1. Understand application processes and procedures for learning, training and work 1.1 explain application processes and procedures for learning, training and work 1.2 evaluate the nature and format of information required to make applications for learning, training and work Learning, training and work may be: Courses leading to qualification Short courses or taster courses Training related to job roles Paid employment Voluntary work Nature of Information may be: Personal details Educational history and attainments Employment history Medical history Current convictions Transferable skills 36 City & Guilds Level 4 Diploma in Career Information and Advice ( )

37 Format of Information may be: Application form Personal Profile Curriculum Vitae Covering letter 2. Be able to assist clients making applications for learning, training and work 2.1 provide advice to clients about the nature and format of application information required 2.2 provide assistance and advice to clients preparing for learning, training and work interviews Clients refers to people using the service 3. Be able to evaluate with clients outcomes of the application process for learning, training and work 3.1 review with clients lessons learned from the application process for learning, training and work 3.2 discuss with clients how they will apply their knowledge and understanding of the application process in the future Lessons learned may include: Identification of training or learning need Time required to complete application Importance of identifying all relevant information Understanding what is required by each question City & Guilds Level 4 Diploma in Career Information and Advice ( ) 37

38 Unit 406 Assist clients to apply for learning, training and work Supporting information Guidance The Learner needs to have opportunities to assist clients in applying for learning training and work, and to review the process. The Learner will benefit from experience of working with different client groups Evidence requirements Simulation is not allowed as an assessment method, although the Learner may benefit from role playing sessions. 38 City & Guilds Level 4 Diploma in Career Information and Advice ( )

39 Unit 407 Assist clients to review the achievement of career-related actions UAN: H/502/8425 Level: Level 4 Credit value: 3 GLH: 20 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about helping clients review a range of career-related actions. It considers the effectiveness of techniques in supporting clients to review their actions, and their motivation techniques. 1. Understand techniques to support clients to review the achievement of career-related actions 1.1 analyse techniques used to support clients to review achievements related to planned career-related actions Techniques include: Use of formal agreed review tool such as questionnaire Structured questions Compare achievements to initial skill scan or action plan Clients: refers to users of the service Career-related actions may be: Completing application form Creating Curriculum Vitae and/or personal profile Attending support groups Practice interviews Learning or Training opportunities Attending interviews City & Guilds Level 4 Diploma in Career Information and Advice ( ) 39

40 2. Be able to support client review of career-related actions 2.1 assist clients in applying techniques to review achievement of career-related actions 2.2 identify with clients motivation techniques to overcome barriers to achievement of their career-related actions 2.3 assist clients in planning future career-related actions 2.4 record revised career-related actions Motivation techniques include: Client devised actions Techniques suggested by others Barriers to achievement include: Education achievements and previous experiences. Transport Care commitments Times of work or learning opportunities Anxiety Approach to work and learning Records may be: Electronic Paper 40 City & Guilds Level 4 Diploma in Career Information and Advice ( )

41 Unit 407 Assist clients to review the achievement of career-related actions Supporting information Guidance Learners must have opportunities to work with clients who are reviewing a range of career-related actions. Records must be in the correct format for the organisation and comply with legal and organisational requirements. All records related to individual user of the service must remain confidential Evidence requirements Simulation is not allowed although Learners may benefit from role play experience. City & Guilds Level 4 Diploma in Career Information and Advice ( ) 41

42 Unit 408 Engage with support networks to help clients to meet their career-related needs UAN: L/502/8404 Level: Level 4 Credit value: 3 GLH: 20 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about engaging with a range of support networks that can assist and support clients to meet their career-related needs. 1. Understand the principles and rationale for working with support networks to help clients to meet their career-related needs 1.1 analyse the rationale for working with support networks to help clients to meet their career-related needs 1.2 evaluate the ways in which support networks help clients to meet their career-related needs 1.3 explain the legislative and organisational requirements with respect to client confidentiality when engaging support networks Support networks include: Statutory agencies who can provide a range of support such as care for child or other family members, financial support, job coach etc Third Sector agencies or support groups Informal support networks such as family and friends Clients: refers to users of the service 42 City & Guilds Level 4 Diploma in Career Information and Advice ( )

43 2. Be able to agree how support networks will help clients to meet their career-related needs 2.1 consult with clients and support networks about how to meet client s career-related needs 2.2 agree with support networks how they will support the achievement of the client s career-related objectives 2.3 explore with all parties ways to overcome barriers to providing career-related support 2.4 agree action plans with clients and support networks their respective roles in achieving client s career-related needs Career-related needs may be: Care commitments Transport arrangements Identified specific needs requiring reasonable adjustments Additional training or learning to meet requirements Barriers to providing career-related support include: Timing of support required Transport arrangements Care requirements for family members Willingness to offer or use support Anxiety Financial constraints Action plans may: Electronic Paper A formal pre-agreed format A format devised by the client City & Guilds Level 4 Diploma in Career Information and Advice ( ) 43

44 Unit 408 Engage with support networks to help clients to meet their career-related needs Supporting information Guidance Learners must have opportunities to work with clients who need support networks to enable them to meet their career-related needs. Legislation and organisational requirements relating to confidentiality of information must be current and relevant to the home nation Evidence requirements Simulation is not allowed although Learners may benefit from role play experience. 44 City & Guilds Level 4 Diploma in Career Information and Advice ( )

45 Unit 409 Evaluate service provision UAN: H/502/8408 Level: Level 4 Credit value: 3 GLH: 20 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about gathering and analysing data related to the quality of the service. It considers client involvement in the evaluation process and how to use feedback to improve the quality of service provision. 1. Understand methods to evaluate and report on service provision in the organisation 1.1 analyse methods used to evaluate and report on service provision 1.2 evaluate methods to involve clients in service provision evaluation 1.3 explain quality standards used to evaluate service provision Methods may be: Formal and universal systems such as questionnaires Tailored to specific aspects of the career related work Informal feedback Qualitative Quantitative Service provision: refers to all aspects of the service delivered by the organisation Clients may be: People using the service Commissioning agencies City & Guilds Level 4 Diploma in Career Information and Advice ( ) 45

46 2. Be able to evaluate service provision 2.1 apply methods to evaluate service provision 2.2 agree evaluation dissemination methodologies 2.3 collect and analyse evidence about service provision in accordance with organisational requirements 2.4 apply quality standards to benchmark service provision Dissemination methodologies may be: Electronic Paper Tabular Report format Presentation Quality standards include: Internally set standards Externally set standards 3. Be able to report on the outcomes of the organisation s evaluation of service provision 3.1 report on the outcomes of service provision evaluation 3.2 recommend modifications and improvements to service provision 3.3 disseminate evaluation evidence about service provision in accordance with organisational requirements 46 City & Guilds Level 4 Diploma in Career Information and Advice ( )

47 Unit 409 Evaluate service provision Supporting information Guidance The Learner needs to be able to gather and analyse data related to the quality of service provision. Information may be commercially or personally sensitive. Recording of evidence must comply with current legislative and organisational requirements. Evidence requirements Simulation is not allowed as an assessment method City & Guilds Level 4 Diploma in Career Information and Advice ( ) 47

48 Unit 410 Explore and agree how to meet the career-related needs of clients UAN: T/502/8414 Level: Level 4 Credit value: 6 GLH: 40 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about recognising and meeting client s career related needs by exploring a range of options open to them 1. Understand techniques to explore the career-related needs of clients 1.1 evaluate techniques to explore the career-related needs of clients Career related needs include: Reasonable adjustments to meet identified needs Financial support Care commitments Learning and training Timing of work opportunities Clients: refers to users of the service 2. Understand techniques to agree options to meet the career-related needs of clients 2.1 evaluate techniques used to agree career-related options to meet the needs of clients 2.2 analyse ways to develop client decision-making skills to determine their own career-related needs 48 City & Guilds Level 4 Diploma in Career Information and Advice ( )

49 Career related options include: Part time employment Full time employment Employment at different times and locations Voluntary work 3. Be able to agree client career-related needs 3.1 use techniques to analyse the career-related needs of clients 3.2 review the outcomes of analysis with clients to identify careerrelated options and actions 3.3 use techniques to support the development of client confidence and skills to determine career-related options and actions Career related actions include: Application process Identifying and making use of learning and training opportunities Creating Curriculum Vitae and personal profile Attending group sessions or practice sessions Seeking employment via various sources 4. Be able to agree plans with clients to meet their career-related needs 4.1 agree with clients options to meet their career-related needs 4.2 agree the objectives and content of action plans with clients to meet their career-related needs 4.3 identify how barriers to achieving action plans will be overcome 4.4 record career-related action plans City & Guilds Level 4 Diploma in Career Information and Advice ( ) 49

50 Action plans may: Use a set template Use a client devised template Unrecorded but understood Barriers to achieving action plans include: Factors not in the control of the client Factors under the control of the client Records may be: Electronic Paper 50 City & Guilds Level 4 Diploma in Career Information and Advice ( )

51 Unit 410 Explore and agree how to meet the career-related needs of clients Supporting information Guidance The Learner needs to have opportunities to work with a range of clients who have differing needs. Records relating to client information must remain confidential. Evidence requirements Simulation is not allowed, although the Learner may benefit from role playing sessions with clients who have differing needs. City & Guilds Level 4 Diploma in Career Information and Advice ( ) 51

52 Unit 411 Obtain and organise careerrelated information to support clients UAN: J/502/8420 Level: Level 4 Credit value: 3 GLH: 20 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about obtaining and organising a range of information which can support clients with career related needs. The information may be required by organisations to enhance the service or to monitor changes in the market. 1. Understand the nature of career related information required by clients and organisations 1.1 analyse the career-related information needs of clients 1.2 describe the characteristics of career-related information, advice and guidance available to clients Career-related information needs include: Learning and training opportunities Employment available How to apply for opportunities Advice on support with care commitments Advice on financial support Verbal advice Advice and information clients can take away from the organisation How to access a range of information Labour market information Clients may be: Users of the service Commissioners of the service 52 City & Guilds Level 4 Diploma in Career Information and Advice ( )

53 2. Understand the organisation and management of career-related information 2.1 evaluate methods to organise and manage career-related information in organisations Organise and manage includes: Electronic systems Paper systems Organisational requirements To meet client needs To enable access to those who require the information 3. Be able to obtain career-related information to meet organisational and client needs 3.1 identify career-related organisation and client information requirements 3.2 apply methods to research and obtain career-related information for the organisation and for clients 3.3 evaluate the information obtained against the career-related information needs of the organisation and clients Organisations may be: Statutory organisations Third Sector organisations Local National City & Guilds Level 4 Diploma in Career Information and Advice ( ) 53

54 Unit 411 Obtain and organise careerrelated information to support clients Supporting information Guidance The Learner needs to be able to research career related information and interpret the findings to suit the needs of the organisation and a range of clients. Evidence requirements The career related information must be current, accurate and relevant. 54 City & Guilds Level 4 Diploma in Career Information and Advice ( )

55 Unit 412 Plan and deliver careerrelated learning in groups UAN: A/601/4900 Level: Level 4 Credit value: 6 GLH: 40 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about the planning, implementation and evaluation of group sessions to facilitate career-related learning. It covers aspects such as the types of group session which may be used and when this style of learning may be beneficial. The unit considers effective communication skills, how to motivate and support group members and the use of group feedback to develop future activities. 1. Understand a range of theories of how people learn in groups 1.1 review a range of relevant theories of how people learn in groups 1.2 explain the principles of group dynamics Groups may be: Regular and of fixed membership Regular but with a changing membership Occasional or one-off Fixed term with a specific remit Group dynamics refers to: the way individuals within the group interact and the culture of the group itself City & Guilds Level 4 Diploma in Career Information and Advice ( ) 55

56 2. Understand how to plan and deliver career-related learning in groups 2.1 explain how to determine what the group sessions should cover by looking at the career-related learning needs of the participants 2.2 explain how to produce learning outcomes for the sessions that meet the identified needs of the participants 2.3 explain what lesson plans should cover 2.4 explain the use of resources in group sessions, including electronic resources 2.5 explain the skills used to facilitate group learning in both small and large groups 2.6 explain the skills used to manage the group 2.7 explain the skills used to motivate group members to participate 2.8 explain a range of communication skills used when delivering group sessions including the use of language appropriate for the group 2.9 explain how to evaluate group sessions Participants may: Be unemployed Be seeking career change Be of different ages and gender Have specific needs Learning outcomes: are the statements which specify what participants will achieve or learn as a result of taking part in the session/s Lesson plans: are the outline of individual session Resources may be: Pre-prepared aids to delivery such as handouts, leaflets On-line resources Presentations Activities with materials to support learning 3. Be able to plan career-related learning in groups 3.1 identify the learning that needs to be covered in the group sessions to meet the needs of the participants 3.2 produce learning outcomes for the group sessions 3.3 produce lesson plans for the groups sessions including the use of resources 56 City & Guilds Level 4 Diploma in Career Information and Advice ( )

57 4. Be able to deliver career-related learning in groups 4.1 deliver career-related learning in groups using facilitation and group management skills 4.2 encourage all group members to participate in the sessions 4.3 establish and maintain appropriate communication with the group during the sessions Facilitation and group management skills include: Enabling all participants to contribute Managing conflict Using adult learning theory to plan sessions which are inclusive Meeting specific needs Setting out ground rules Appropriate communication includes: Verbal communication Written material Body language Visual material 5. Be able to evaluate career-related learning in groups 5.1 evaluate the sessions using the learning outcomes and feedback from the participants 5.2 use the results of the evaluation to plan how to improve own future performance and the sessions Feedback includes: Formal, requested feedback such as questionnaires Informal feedback City & Guilds Level 4 Diploma in Career Information and Advice ( ) 57

58 Unit 412 Plan and deliver careerrelated learning in groups Supporting information Guidance The Learner needs to have opportunities to demonstrate their ability to plan, facilitate and evaluate career related learning in groups. Theoretical perspectives relating to group work and adult learning must be in current use and relevant to work practice. Learners must appreciate the need to use language suitable to the group, which demonstrates respect for all. Use of jargon is not appropriate, or must be explained so that all can understand. Evidence requirements Simulation is not allowed as an assessment method,, although the Learner may benefit from role playing sessions with a range of group members. 58 City & Guilds Level 4 Diploma in Career Information and Advice ( )

59 Unit 413 Prepare to deliver services to clients in an outreach setting UAN: R/601/5647 Level: Level 4 Credit value: 2 GLH: 15 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about working in a range of locations other than a centre specifically designed to support career related advice. It covers the principles of lone working and the need to be vigilant for the safety of all concerned. 1. Understand the outreach setting in which the services will be delivered 1.1 explain the outreach setting in which the services will be delivered 1.2 explain the range of services which will be delivered in the outreach setting 1.3 explain the range of resources, including technology which will be needed to deliver services to clients in the outreach setting Outreach settings include: Prisons Educational establishments Local facilities such as library or community centre Day Centres Hostels or shared accommodation Services may be: One to one advice Group sessions Drop-in By appointment City & Guilds Level 4 Diploma in Career Information and Advice ( ) 59

60 Resources include: Leaflet, booklets and other printed matter Computers with internet access to specific sites General resources such as pens, paper etc Clients: refers to users of the service 2. Understand autonomous working 2.1 explain the skills of autonomous working needed in an outreach setting 2.2 explain the boundaries and limitations of own autonomous work role in an outreach setting 2.3 explain the range of support that can be accessed to support own autonomous work role when working in an outreach setting 2.4 explain the importance of risk assessments before undertaking outreach work 2.5 explain a range of techniques to ensure personal safety when undertaking outreach work Autonomous working refers to: working alone, managing own time, actions and working practice. Autonomous workers may have access to advice and support from managers and other colleagues Support includes: By telephone By By regular meetings and supervision By printed matter Risk assessments may be: Formal written assessments Undertaken by self Undertaken by other practitioners On-going risk assessments 60 City & Guilds Level 4 Diploma in Career Information and Advice ( )

61 Unit 413 Prepare to deliver services to clients in an outreach setting Supporting information Guidance Learners will benefit from opportunities to work with clients in a range of settings, although this is a knowledge unit and can be used to support learning prior to commencing outreach work. Evidence requirements Simulation is not allowed as an assessment method, but learners may benefit from role play experience. City & Guilds Level 4 Diploma in Career Information and Advice ( ) 61

62 Unit 414 Promote career-related learning to clients UAN: F/502/8433 Level: Level 5 Credit value: 4 GLH: 30 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about the requirements for promoting career related learning. It looks at ways of achieving this and the characteristics of the different methods which can be used.. The unit considers ways of designing a range of career related activities, delivering these activities and evaluating them against an agreed set of standards. 1. Understand the policy context for career-related learning 1.1 explain the policy context for career-related learning Policy context includes: National Local European 2. Understand the characteristics of career-related learning 2.1 analyse the characteristics of career-related learning in the workplace, education, training and in the community 2.2 explain the reasons why organisations work towards quality kitemarks for careers-related learning 62 City & Guilds Level 4 Diploma in Career Information and Advice ( )

63 Quality kite-marks include: Externally or nationally set Internal or locally set 3. Understand the promotion of career-related learning to clients 3.1 explain the activities used to promote career-related learning 3.2 explain promotional techniques to motivate clients to participate in career-related learning 3.3 analyse the benefits and limitations of promoting career-related learning to clients Promotional techniques include: Group sessions Planned individual activities for meeting specific needs On-line activities Use of paper based resources Clients refers to: people who use the service 4. Be able to negotiate with external organisations to promote careerrelated learning 4.1 negotiate with external organisations to agree respective roles and responsibilities to promoting career-related learning External organisations include: National organisations Local organisations Statutory organisations Third Sector organisations City & Guilds Level 4 Diploma in Career Information and Advice ( ) 63

64 5. Be able to implement career-related learning promotional activities 5.1 design promotional activities to engage clients in career-related learning 5.2 deliver promotional activities to clients to engage them in careerrelated learning Promotional activities include: Group activities 1:1 activities 6. Be able to evaluate career-related learning promotional activities 6.1 seek feedback on promotional activities 6.2 evaluate feedback from clients to inform future promotional activities for career-related learning 6.3 report on the outcomes of evaluation of career-related learning promotional activity Feedback may be: Informal Formal, gathered by agreed methods such as a questionnaire 64 City & Guilds Level 4 Diploma in Career Information and Advice ( )

65 Unit 414 Promote career-related learning to clients Supporting information Guidance Policies referred to need to be current and relevant to the work undertaken by the sector. Learners must understand the meaning of the terms used Evidence requirements This unit is knowledge based, but requires the Learner to understand the organisation in which they are working. This may be as a paid employee or on a voluntary or placement basis. City & Guilds Level 4 Diploma in Career Information and Advice ( ) 65

66 Unit 415 Provide ongoing support to clients UAN: R/502/8436 Level: Level 4 Credit value: 2 GLH: 15 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about recognising the need for and providing a range of on-going support to enable clients to meet their career related needs 1. Understand the nature of ongoing support for clients to meet their career-related needs 1.1 evaluate the nature of ongoing support for progression and achievement by clients of career-related needs 1.2 evaluate ways in which ongoing support is provide by the organisation, other agencies and individuals 1.3 explain the organisation s policies and procedures for the provision of ongoing support On-going support may be: Regular one to one meetings or contact Attending support groups Learning or training opportunities Review of actions and achievements Clients: refers to users of the service Other agencies may be: Statutory organisations Educational establishments Third sector agencies Support groups 66 City & Guilds Level 4 Diploma in Career Information and Advice ( )

67 Individuals may be: Practitioners from other agencies Family members Friends Colleagues Employers Policies and procedures: A policy sets out how an organisation will manage a particular situation, the procedures provide the guide which staff must follow 2. Be able to provide ongoing support for clients to meet their careerrelated needs in accordance with the organisation s protocols 2.1 review the ongoing support needs of clients to progress and achieve their career-related needs 2.2 provide clients with agreed ongoing support to meet their careerrelated needs 2.3 liaise with other agencies and individuals to provide ongoing support in accordance with the organisation s policies and procedures 2.4 maintain records of ongoing support provided to clients Records may be: Electronic Paper City & Guilds Level 4 Diploma in Career Information and Advice ( ) 67

68 Unit 415 Provide ongoing support to clients Supporting information Guidance Learners will benefit from opportunities to work with clients in a range of settings, providing on-going support to people who have differing needs. Evidence requirements Simulation is not allowed, however learners may benefit from role playing support sessions with a range of clients. 68 City & Guilds Level 4 Diploma in Career Information and Advice ( )

69 Unit 416 Refer clients to sources of specialist support to meet their needs UAN: Y/502/8437 Level: Level 4 Credit value: 2 GLH: 15 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about identifying and meeting specialist needs which clients may have. It recognises that such specialist support may need to be provided by people outside the organisation and explores how and when to make referrals. 1. Understand the nature and role of specialist support for clients to meet career-related needs 1.1 evaluate specialist support available for clients within and outside own organisation 1.2 explain how to access specialist support for clients Specialist support may relate to: Language needs Learning support Employment support Eligibility to work status Financial support Confidence and self esteem needs Clients: refers to users of the service Access may be: Through practitioner referral only Open access Electronic City & Guilds Level 4 Diploma in Career Information and Advice ( ) 69

70 Telephone Application form 2. Be able to refer clients to sources of specialist support 2.1 review referral options with clients 2.2 facilitate client referrals to meet their career-related needs 2.3 maintain records of client referrals Referral options may be: Client undertakes to refer self Practitioner undertakes to refer client Practitioner supports client to self refer Records may be: Electronic Paper 70 City & Guilds Level 4 Diploma in Career Information and Advice ( )

71 Unit 416 Refer clients to sources of specialist support to meet their needs Supporting information Guidance Learners will benefit from opportunities to work with clients who have a range of specific needs which are best met through referral to other agencies, organisations or individuals. Evidence requirements Simulation is not allowed however learners may benefit from role playing sessions with clients who have differing needs.. City & Guilds Level 4 Diploma in Career Information and Advice ( ) 71

72 Unit 417 Source, evaluate and use Labour Market Information with clients UAN: Y/502/8440 Level: Level 4 Credit value: 3 GLH: 20 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about sourcing and using information relating to the labour market. The unit considers the range of information provided by different sources and how this can be interpreted to support various clients groups. 1. Understand the nature of Labour Market Information required by clients 1.1 evaluate sources of available Labour Market Information 1.2 analyse the characteristics of Labour Market Information available for client use Sources include: Electronic data Data provided by central government Data provided by local government Data provided by employers organisations Anecdotal information Labour market information may be: National data Local data Qualitative data Quantitative data 72 City & Guilds Level 4 Diploma in Career Information and Advice ( )

73 2. Be able to use Labour Market Information with clients 2.1 explain the purpose and benefits of Labour Market Information to clients 2.2 question clients to assess their Labour Market Information needs 2.3 source Labour Market Information to meet client needs 2.4 provide support to clients in interpreting Labour Market Information to meet needs Clients may be: users of the service people commissioning the service City & Guilds Level 4 Diploma in Career Information and Advice ( ) 73

74 Unit 417 Source, evaluate and use Labour Market Information with clients Supporting information Guidance Learners must have opportunities to work with clients who require a range of labour market information to support their career related needs. The information used must be current and relevant. Evidence requirements Simulation is not allowed although Learners may benefit from role play experience. 74 City & Guilds Level 4 Diploma in Career Information and Advice ( )

75 Unit 418 Understand how to support specific client groups to overcome barriers to learning, training and work UAN: D/502/8441 Level: Level 4 Credit value: 3 GLH: 20 Endorsement by a This unit is endorsed by LSIS sector or regulatory body: Aim: This unit is about enabling clients who have a range of specific needs to be able to understand and overcome barriers to learning, training and work. 1. Understand the legislative and policy context for working with specific clients groups 1.1 determine the legislative and policy context for working with specific client groups 1.2 explain how the legislative and policy context for working with specific client groups impacts on own work Specific client groups include: Clients with sensory or physical impairment Clients with learning disabilities Clients with mental ill health Clients who are recently unemployed Clients who have been unemployed for some time Clients of different ages Clients with differing language needs Clients from other countries Clients who have specific needs related to their background, chosen lifestyle or family commitments. City & Guilds Level 4 Diploma in Career Information and Advice ( ) 75

76 2. Understand barriers to learning, training and work for specific client groups 2.1 analyse barriers to learning, training and work experienced by specific client groups 2.2 evaluate ways to overcome barriers to learning, training and work by specific client groups Barriers to learning, training and work include: Discrimination Care commitments Low self esteem or confidence Financial constraints Approach to learning, training and work Timing of learning, training or work 3. Understand services designed for specific client groups 3.1 evaluate services designed for specific client groups 3.2 analyse how specific client groups access services designed to meet their learning, training and work needs Services include: Those provided by own organisation Those provided by statutory organisations Those provided by Third Sector organisations 76 City & Guilds Level 4 Diploma in Career Information and Advice ( )

77 Unit 418 Understand how to support specific client groups to overcome barriers to learning, training and work Supporting information Guidance Legislation and national policies must be current and relevant to the sector. Learners will benefit from working with clients who have differing and specific needs. Evidence requirements Information used in the evaluation and analysis must relate to a real organisation. City & Guilds Level 4 Diploma in Career Information and Advice ( ) 77

78 Unit 501 Negotiate on behalf of clients UAN: T/502/8445 Level: Level 5 Credit value: 4 GLH: 30 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about understanding the principles of negotiation and being able to apply them on behalf of clients. The units considers the different techniques that may be used and when they will be most effective 1. Understand the principles and practice of negotiation 1.1 analyse the principles of negotiation 1.2 evaluate negotiation techniques Negotiation includes: Face to face Electronic With prospective employers With training and education providers With other agencies On behalf of a range of clients Negotiation techniques include: Setting terms for negotiation Establishing priorities Spiralling Offering alternatives Compromise Re-framing 78 City & Guilds Level 4 Diploma in Career Information and Advice ( )

79 2. Understand the role and purpose of negotiation on behalf of clients 2.1 analyse when it is necessary to negotiate on behalf of clients to meet their career-related needs 2.2 explain how to approach clients who require negotiated support 2.3 analyse the services and agencies with which negotiation is required to meet client needs 2.4 critically evaluate the skills needed to negotiate with third parties Clients refers to people using the service They may have differing needs such as: Anxiety or lack of confidence Language differences Learning disability Sensory or physical impairment Care commitments Approach may be: Face to face contact Electronic Written Initial broaching of subject Third parties may be: Other agencies or organisations Prospective employers Statutory agencies not involved in career guidance Training and education providers 3. Be able to negotiate on behalf of clients to meet their career-related needs 3.1 agree with clients the negotiation offer to meet their needs 3.2 negotiate with third parties to meet client needs 3.3 consult with clients about the agreed outcomes of negotiations 3.4 agree with clients the implications of the negotiation in meeting their career-related needs 3.5 record the outcomes of negotiation City & Guilds Level 4 Diploma in Career Information and Advice ( ) 79

80 Implication of negotiation include: For clients For others Records may be: Electronic Paper 80 City & Guilds Level 4 Diploma in Career Information and Advice ( )

81 Unit 501 Negotiate on behalf of clients Supporting information Guidance The Learner needs to have opportunities to negotiate on behalf of clients with different organisations or agencies. Records must remain confidential. Techniques and principles must be relevant and up to date. Evidence requirements Simulation is not allowed as an assessment method, although the Learner may benefit from role playing sessions. City & Guilds Level 4 Diploma in Career Information and Advice ( ) 81

82 Unit 502 Use diagnostic and assessment tools with clients UAN: L/601/5825 Level: Level 5 Credit value: 6 GLH: 40 Endorsement by a This unit is endorsed by LSIS sector or regulatory body: Aim: This unit is about establishing the needs of clients through the use of assessment and diagnostic tools. The unit considers the different tools available and which ones are most appropriate for individual clients. The tools are then used with clients and the results interpreted and analysed 1. Understand the purpose and application of assessment and diagnostic tools 1.1 explain the reasons for diagnosing and assessing the needs of clients 1.2 explain the purpose of a range of assessment and diagnostic tools 1.3 evaluate a range of diagnostic and assessment tools used with clients to diagnose and assess their needs Need may be related to: Sensory or physical impairment Learning disability Care commitments Language differences Skills, attitudes and experience Home Office requirements Mental ill health Educational or training Financial constraints Transport 82 City & Guilds Level 4 Diploma in Career Information and Advice ( )

83 Clients refers to people using the service Assessment and diagnostic tools include: Structured interview Locally set tools Nationally set tools Questionnaires Tests 2. Be able to use diagnostic and assessment tools with clients 2.1 question clients to determine which diagnostic or assessment tool would be appropriate for their needs 2.2 determine which diagnostic or assessment tool to use with clients 2.3 explain the use of the diagnostic or assessment tool to clients 2.4 use the diagnostic or assessment tool with clients 2.5 analyse and interpret the results of diagnostic and assessment tools 2.6 explain the results of diagnostic and assessment tools to clients 2.7 agree the results of diagnostic and assessment tools with clients Questions may be: Structured Oral Written Face to face Electronic City & Guilds Level 4 Diploma in Career Information and Advice ( ) 83

84 Unit 502 Use diagnostic and assessment tools with clients Supporting information Guidance The Learner needs to have opportunities to use a range of assessment and diagnostic tools with clients who have differing needs. The tools must be current and relevant to the needs of the individual. Results of individual clients must remain confidential. Evidence requirements Simulation is not allowed as an assessment method, although the Learner may benefit from role playing sessions. 84 City & Guilds Level 4 Diploma in Career Information and Advice ( )

85 Unit 607 Advocate on behalf of clients UAN: H/502/8442 Level: Level 6 Credit value: 4 GLH: 40 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about recognising when it may be necessary to act as an advocate for a client, and carrying out that role in an appropriate manner. 1. Understand the principles and practice of advocacy 1.1 analyse the principles of advocacy 1.2 evaluate advocacy techniques Principles of advocacy include: Speaking for the client not the organisation Enabling client to make informed choices Representing the client s views accurately and effectively Respecting the wishes of client Ensure confidentiality of information as appropriate Advocacy techniques include: Information sharing and analysing Questioning to establish preferences Identifying and employing suitable model of advocacy Active listening Negotiation 2. Understand the role and purpose of advocating on behalf of clients 2.1 analyse when it is necessary to advocate on behalf of clients to meet their career-related needs City & Guilds Level 4 Diploma in Career Information and Advice ( ) 85

86 2.2 explain how to approach clients who will benefit from advocacy 2.3 evaluate the services, agencies and individuals for which clients require advocates 2.4 critically evaluate the knowledge and skills needed to advocate on behalf of clients with third parties Clients refers to people using the service They may have differing needs such as: Anxiety or lack of confidence Language differences Learning disability Sensory or physical impairment Mental ill health Approach may be: Face to face contact Electronic Written Initial broaching of subject Services, agencies and individuals may be: Employers Education or training providers Other agencies such as statutory social care. Home Office or benefit agencies Third Sector agencies, organisations or support groups Known individuals such as social worker, probation officer, teacher Third parties may be: Third Sector agencies or organisations Prospective employers Statutory agencies not involved in career guidance Training and education providers 3. Be able to advocate on behalf of clients to meet their career-related needs 3.1 agree with clients the role and information needs of those involved in the advocacy process 3.2 advocate clients interests to third parties 3.3 consult with clients to resolve issues arising from advocacy 3.4 agree with clients the implications of the advocacy in meeting their career-related needs 3.5 record the outcomes of advocacy 86 City & Guilds Level 4 Diploma in Career Information and Advice ( )

87 Issues arising from advocacy may include: Issues relating to client confidence or self esteem Legal issues Issues for other agencies or organisations Issues for own organisation Issues requiring actions or decisions by client Records may be: Electronic Paper City & Guilds Level 4 Diploma in Career Information and Advice ( ) 87

88 Unit 607 Advocate on behalf of clients Supporting information Guidance The Learner must have opportunities to advocate in behalf of clients with different organisations or agencies. Records must remain confidential. Principles and techniques must be relevant and up to date. Evidence requirements Simulation is not allowed as an assessment method, although the Learner may benefit from role playing sessions. 88 City & Guilds Level 4 Diploma in Career Information and Advice ( )

89 Unit 610 Undertake research on behalf of the service UAN: M/601/5705 Level: Level 6 Credit value: 6 GLH: 40 Endorsement by a This unit is endorsed by LSIS. sector or regulatory body: Aim: This unit is about identifying and undertaking research related to the career guidance sector. The research must be recorded and presented to the appropriate people in the most suitable format. 1. Understand the need for research and a range of methods used to undertake research and present results 1.1 determine the reasons for research to be undertaken 1.2 determine the processes required to access information required for research, including compliance with relevant legislation 1.3 critically evaluate a range of research methods 1.4 critically evaluate a range of methods for presenting research results Research methods may include: Structured interviews Questionnaires Literature review With training and education providers Those designed to gather quantitative data Those designed to gather qualitative information Methods for presenting research results may include: Report format Presentation Pictorial Electronic City & Guilds Level 4 Diploma in Career Information and Advice ( ) 89

90 Tabular 2. Be able to agree the need for the research with relevant people in the organisation or clients 2.1 agree the need for a particular piece of research with relevant people in the organisation 2.2 agree the aims and objectives of the research with relevant people in the organisation 2.3 agree with whom the results of the research will be shared Agree with: refers to the relevant people who have sanctioned the research. 3. Be able to source the information required for the research 3.1 identify the type and range of information required for the research 3.2 identify a range of potential sources of information 3.3 Approach sources to check the availability of the information and how to explain the purpose of the research 3.4 collect the sources of information in line with the requirements of the research Requirements of the research may be: Set by commissioning team or individual Set by researcher 4. Be able to analyse the information collected from research 4.1 analyse the information 4.2 interpret and synthesise the results and draw suitable conclusions 4.3 record the results of the analysis in the appropriate systems Record may refer to: Electronic Paper Pictorial 90 City & Guilds Level 4 Diploma in Career Information and Advice ( )

91 Tabular 5. Be able to report the results of the research 5.1 present the results of the research in a manner appropriate to its aims and objectives to its agreed audience 5.2 acknowledge all sources of information in the presentation of the research results City & Guilds Level 4 Diploma in Career Information and Advice ( ) 91

92 Unit 610 Undertake research on behalf of the service Supporting information Guidance The Learner needs to agree and conduct a piece of research which is relevant to the organisation and those who use the service. Evidence requirements The research must adhere to usual conventions and ethics relating to matters such as: Data Protection Informing participants of reason for collecting data and what will be done with the data Adopting an open approach Complying with safeguarding requirements Meeting and legal or ethical requirements Presenting material in timely and appropriate format Develop a hypothesis Acknowledge contributions The research must be the work of the Learner and should be presented in an agreed format. 92 City & Guilds Level 4 Diploma in Career Information and Advice ( )

93 Appendix 1 Relationships to other qualifications Links to other qualifications Centres are responsible for checking the different requirements of all qualifications they are delivering and ensuring that learners meet requirements of all units/qualifications. This qualification has connections to the: Level 3 Award for Supporting clients to overcome barriers in learning and work Level 6 Diploma in Career Guidance and Development Literacy, language, numeracy and ICT skills development This qualification can develop skills that can be used in the following qualifications: Functional Skills (England) see Essential Skills (Northern Ireland) see Essential Skills Wales see City & Guilds Level 4 Diploma in Career Information and Advice ( ) 93

94 Appendix 2 Sources of general information The following documents contain essential information for centres delivering City & Guilds qualifications. They should be referred to in conjunction with this handbook. To download the documents and to find other useful documents, go to the Centres and Training Providers homepage on Centre Manual - Supporting Customer Excellence contains detailed information about the processes which must be followed and requirements which must be met for a centre to achieve approved centre status, or to offer a particular qualification, as well as updates and good practice exemplars for City & Guilds assessment and policy issues. Specifically, the document includes sections on: The centre and qualification approval process Assessment, internal quality assurance and examination roles at the centre Registration and certification of candidates Non-compliance Complaints and appeals Equal opportunities Data protection Management systems Maintaining records Assessment Internal quality assurance External quality assurance. Our Quality Assurance Requirements encompasses all of the relevant requirements of key regulatory documents such as: Regulatory Arrangements for the Qualifications and Credit Framework (2008) SQA Awarding Body Criteria (2007) NVQ Code of Practice (2006) and sets out the criteria that centres should adhere to pre and post centre and qualification approval. Access to Assessment & Qualifications provides full details of the arrangements that may be made to facilitate access to assessments and qualifications for candidates who are eligible for adjustments in assessment. 94 City & Guilds Level 4 Diploma in Career Information and Advice ( )