A model of the cost of environmental management systems based on ISO

Size: px
Start display at page:

Download "A model of the cost of environmental management systems based on ISO"

Transcription

1 ISSN paper version ISSN electronic version Economic and Environmental Studies Vol. 11, No.1 (17/2011), 43-54, March 2011 A model of the cost of environmental management systems based on ISO Bartosz FORTUŃSKI Opole University, Poland Abstract: In this article, a simple model of the costs of an environmental management system on the basis of the ISO series is presented. Based on this model, the level of engagement in environmental management and activities supporting sustainable development can be identified. Keywords: ISO series, environmental management systems, sustainable development 1. Introduction The international series ISO belongs to the groups of instruments supporting sustainable development. It is the basis of an environmental management system (EMS) which does not impose strict requirements regarding the effectiveness of environmental management on an organization. However, they are obliged to act in accordance with current legal acts, and to continuously improve its functioning in order to produce in a more environmentally sound way (ISO, 1998, 2005). Thus, the ISO series take the form of a kind of voluntary agreement (Bansal and hunter, 2003) which may reduce costs of enforcement of existing laws and regulations. The introduction of the ISO norm 14001, which is the basis of the functioning of the EMS in the organizations fulfilling the norm, is not costless. Although organizations may become more and more aware of the importance of environmental management for long term survival, still 1 The information on the ISO norms used in this paper is based on ISO (1998, 1998b, 2005). Correspondence Address: Bartosz Fortuński, Opole University, Faculty of Economics, ul. Ozimska 46a, Opole, Poland. b.fortunski@uni.opole.pl Opole University

2 Bartosz FORTUŃSKI short term goals may contradict the aim of environmental sustainability. This is also one of the difficulties in developing a model of cost of introducing and functioning of an EMS. Many economic costs and revenues are measurable, while environmental damage is often difficult to measure, long-term, uncertain and indirect (Platje, 2011). There are many uncertainties about future technological development, and an excessively positive attitude to technological advance may lead to neglect of possible threats, as it is believed a solution will be found or that the damage is not as bad as predicted (see Gladwin et al., 1995). The expected costs of lack of environmental management are not taken into consideration in this study. Focus in this article is on creating a simple model of costs of the EMS, which makes it for an organization s management easier to assess the short-term effects of such a system. This is relevant because of short time horizons in decision making and limited budgets, which may be used for alternative purposes. Furthermore, this model makes it possible to identify the level of engagement of an organization in the realization of environmental management and activities supporting sustainable development. This may be relevant for external stakeholders to assess the activity of the organization from the point of view of environmental soundness. The model presented in this paper should be the basis for deeper analysis including a wider range of costs in the future. 2. The environmental management system according to the ISO norm The norms related to the ISO series should contribute to the minimization of negative environmental externalities caused by organizations and the improvement of environmental quality (Polski Komitet Normalizacyjny, 2003: 3). The application of the norms concerns each stage of existence of goods and services. The norms can be categorized according to different aspects, including environmental management systems, audits, research, environmental impact assessment, eco-labeling, life cycle assessment, terminology, design and communication. Important documents are, among others, ISO and ISO While all the norms of the ISO series may be applied separately by organizations of any size, only the ISO norm is a necessary condition for certification (ISO, 1998: 12; 1998b: 13). An environmental management system (EMS) is an element of an organization s management system, which aim is to design and implement its environmental policy as well as management of environmental aspects of the activities of the organization (ISO, 2005: 15). The 44

3 A MODEL OF THE COST OF ENVIRONMENTAL MANAGEMENT SYSTEMS BASED ON ISO EMS includes the organizational structure, planning, responsibility, practices, procedures, processes and resources. The system is a collection of mutually related elements needed for the design of policy and establishment of its aims. The basis for the EMS according to the norms of the ISO series are norms from ISO (environmental management systems, requirements and implementation guidelines) and ISO (environmental management systems, general guidelines concerning principles, systems and support techniques). As the ISO norm is a necessary condition for certification, it will be the basis for the model of costs of EMS to be developed. The EMS based on the ISO norms can be applied by each type of organization, independent of its size and kind of activity, as well as geographical, cultural and social environment. This creates difficulties with comparing the costs made in different organizations, as they may have different goals and, in turn, may use different measures of efficiency. By its nature, the highest level of management is responsible for the introduction and functioning of the EMS. However, no EMS is likely to be successful without engagement of employees at different levels in the organizational hierarchy. Lack of understanding, mistakes in communication, unclear management procedures, etc. may in turn lead to employees opportunistic behavior (Williamson, 1985), which may lead to an increase in cost and likeliness of failure of the EMS. A model of the EMS is presented in Fig. 1. All activities presented in the model are related to costs. Focus of analysis will be on the division between the costs of implementation and operation or functioning of the system. In the process of planning, implementation and functioning, the organizational structure should be adapted, competencies assigned, activities undertaken concerning training and awareness raising, communication mechanisms developed, an administrative system for documentation as well as a monitoring, audit, intervention and crisis management system established, etc. For the model of costs of the EMS, an important issue is whether the new activities fit into the existing organizational structure, and what additional changes have to be made. 45

4 Bartosz FORTUŃSKI Figure. 1. A model of an environmental management system Continual improvement Environmental policy Management review Planning Checking and corrective action Implementation and operation Source: ISO (1998, 2005); Fortuński, 2008, A model of costs of an environmental management system As the introduction and operation of an EMS may draw resources away from other expenditure or investment opportunities, it is important to know the level and type of costs connected with this venture. This not only facilitates the calculation of costs and assessment of attractiveness of introducing an EMS, but also the assessment of level of progress of activities. While expected benefits are essential in decision-making, focus is here on the cost side of the EMS. The model of costs is presented in Fig

5 A MODEL OF THE COST OF ENVIRONMENTAL MANAGEMENT SYSTEMS BASED ON ISO Figure. 2. A simple model of costs o fan EMS according to the norm Cost of EMS Implementation cost of EMS Preparation documentation inspections, reviews audits consultations work of implementation teams trainings Certification Operational cost of EMS Costs connected with workers and their positions Directly from EMS Without EMS Costs of internal and recertification audits Directly from EMS Cost of certification audit Remaining implementation cost of EMS Trainings costs Directly from EMS Without EMS Costs of changes to be made in the organization as a result of implementing EMS EMS investments Without EMS law, renovation etc. Directly from EMS, continual improvement Without EMS Source: author s own elaboration. Directly from EMS Remaining operation cost of EMS 47

6 Bartosz FORTUŃSKI A general requirement of the norm ISO is the necessity to create, document, implement, maintain and continuously improve the EMS. Environmental policy should include the organization s obligation to fulfill the legal regulations, which should be taken into consideration in each of the mentioned elements of the creation and functioning of the EMS. As mentioned, each activity connected with this creates costs and expenditures. For analytical reasons, these costs are divided into costs of implementation and operation of the EMS. Implementation costs include the costs of all kinds of preparation activities, certification and other costs. Costs of preparation embrace design, documentation and planning. In the preparation phase, it is necessary to create new and adapt existing documents, carry out inspections, reviews (e.g., initial environmental inspection, research on environmental aspects), audits, consultations and trainings. There are also costs related to the work of the EMS implementation team and consultants. The preparation costs are related to the collection and processing of the data that serve as an input for the EMS. The certification costs mainly concern the costs of the certification audit. The remaining implementation costs are organizational costs which are often difficult to identify, such as the creation of programs, identification of key processes and operations, etc., due to the lack of measurement methods. The costs of operation of the EMS are the costs of maintaining and improvement of the EMS as well as costs of verification and self-evaluation of conformity with the rules. These costs include employment and related expenditures (office, etc.), internal audits, recertification audits, trainings, investment in EMS and other costs related to the functioning of the EMS. All costs, with the exception of audits, can be divided into costs that also would have to be borne without the EMS and costs directly related to the EMS. The first category, the costs of activities without EMS, i.e., the costs the organization would incur anyway, includes legally required renovations, investments increasing the organization s effectiveness, etc. The second category, costs related to activities directly from EMS, are costs which would not have been incurred when the EMS would not have been introduced. These costs include expenditure for, e.g., noise reduction in excess of existing norms. As mentioned, the costs of an EMS based on the norms of ISO (KSZś) can be divided into implementation (KW) and operation costs (KF) (see Equation 1). KSZś = KW + KF (1) 48

7 A MODEL OF THE COST OF ENVIRONMENTAL MANAGEMENT SYSTEMS BASED ON ISO The implementation costs can be divided into certification costs (C), the costs of preparing the organization for implementation and certification of the EMS (P) and remaining implementation costs (Pkw) (see Equation 2). KW = C + P + Pkw (2) The costs of operation of the EMS include costs connected with workers and their positions (Kps), internal audit and recertification costs (Kawir), training costs (Ks), costs of environmental tasks (KZ) and remaining costs (Pkf). Remaining costs include the transaction costs related to communication, increase of awareness, documentation, readiness to intervene in case of emergency, monitoring and measurement, control, assessment of achievements, corrective and preventive measures, audits and systemic inspection (see Equation 3). KF = Kps + Kawir + Ks + KZś + Pkf (3) A further distinction was made between costs that also have to be incurred without the introduction and operation of the EMS (Kz.( )SZś) and costs which only appear due to the implementation and operation of the EMS (Kz.(+)SZś) (see equation 4). KZś = Kz.( )SZś + Kz.(+)SZś (4) Integrating equations 2, 3 and 4 into equation 1, gives the following cost function: KSZś = (C+P+Pkw) + (Ko+Kawir+Ks+KZś+Pkf) (5) As the implementation and operation of an EMS is a multi-year project, it is necessary to correct the costs incurred in different years for inflation in order to create a basis for comparison. The indexed costs (KSZś i ) over a range of years can be presented as follows: 49

8 Bartosz FORTUŃSKI n i 1 KSZś i (6) With help of the presented mode, it is possible to define the real costs an organization incurred related to the functioning of the EMS: RzKSZś = KSZś K.( )SZś (7) where: RzKSZś real costs of the EMS, KSZś costs of the EMS, K.( )SZś all costs the organization also would have incurred without the EMS. These costs are presented in Equation 8. K.( )SZś=Ko.( )SZś+Kaw.( )SZś+Ks.( )SZś+Kz.( )SZś (8) where: Ko.( )SZś costs of employees incurred without the EMS, Kaw.( )SZś audit costs incurred without the EMS, Ks.( )SZś training costs incurred without the EMS, Kz.( )SZś costs of environmental tasks incurred without the EMS. The real costs of the EMS in a multi-year perspective can be presented as follows: n i 1 RzKSZś i = n i 1 (KSZś K.( )SZś) i (9) The model presented is directly based on the guidelines included in the ISO norm. This makes it possible to qualify the level of engagement of the organization in the EMS from the cost perspective. The model presented has the advantage of presenting a complex issue in a simplified way, while it can be used in any type of organization, independently of its size or activity. 4. The model of the costs of an EMS and the level of engagement in sustainable development A fundament of sustainable development is that our future depends on the ability to solve environmental problems (Kozłowski, 2002, 80). A challenge in this context is that many 50

9 A MODEL OF THE COST OF ENVIRONMENTAL MANAGEMENT SYSTEMS BASED ON ISO organizations create their policies based on relatively short-term horizons. While the consciousness about the importance of environmental resources and pro-environmental technology for the development and survival of organizations is increasing, the short-term goals of many organizations may contradict this. For this reason, the model of costs of the EMS may be a useful instrument for analyzing the effort an organization makes in the field of environmental sustainability, as these issues appear at each stage of the implementation and functioning of the EMS (ISO, 2005; Fortuński, 2008). Of course, while analysis of costs provides an indicator of an organization s engagement in environmental management, it does not provide information on the effectiveness and efficiency of the EMS. The level of engagement can be assessed by using the distinction between costs that have also to be incurred without the EMS and the costs generated by the EMS. Total costs of the EMS (Equation 6 - KSZś) should be compared with the real costs (Equation 7 RzKSZś). The share of RzKSZś in KSZś shows the effort for environmental management, and in turn contribution to environmental sustainability. This concerns new activities undertaken by the organization (such as costs of preparation and certification KW). From the costs of functioning of the EMS (KF), in particular the costs of environmental tasks (KZś) are important, in particular the costs related to continuous improvement, as it shows directly the costs related to environmental issues and new efforts to support sustainable development. In general, the higher the level of Kz.(+)SZś (costs of tasks directly related to the implementation of the EMS), the higher the engagement in environmental management. The tasks related with the continuous improvement of the EMS are additional to legal requirements. On the other hand, a high level of Kz.( )bszś (costs also incurred without the EMS) may imply: 1. restrictive laws and regulations on environmental protection, 2. frequent legal changes leading to continuous pressure for changes in the organization, 3. weak preparation of the organization at the moment of the introduction of the EMS based on the ISO norms, leading to the necessity of expenditure to fulfill existing legal requirements, 4. the intention to obtain the EMS certification at least possible cost, while adding environmental elements to the existing investment policy in order to fulfill the ISO norms. These organizations are likely to be more interested in, e.g., marketing or competitive advantages of possessing ISO certification than in pro-environmental activity. 51

10 Bartosz FORTUŃSKI The following cost groups may be used as an indicator for organizational activity supporting environmental sustainability: KW a relatively weak indicator, as these costs are only incurred for the initiation of the functioning of the EMS. KF while these are the main costs indicating pro-environmental activity, only part of these costs concern new activities related to the EMS. The most important part of this cost group is KZś. RzKSZś is the best indicator of the organization s pro-environmental activity. The particular cost categories of the EMS should be compared to total costs KSZś the higher the share of the mentioned cost categories in total costs, the larger the organizational engagement in environmentally sustainable activities. The relationships are shown in more detail in Table 2. Table 2. Dependency between cost categories and engagement in environmentally sustainable activity Relation between different cost categories regarding the EMS RzKSZś RzKSZś Kz.(+)SZś Organizational engagement in environmental sustainable activity Ideal situation organization realizes the idea of environmental = KSZś sustainability < The organization should increase its pro-environmental efforts The organization focuses on other aims than environmental < sustainability K.( )SZś = The organization realizes legal requirements and environmental sustainability equally > The organization is mainly focused on environmental sustainability < = Kz.( )SZś The organization focuses on other aims than environmental sustainability The organization realizes legal requirements and environmental sustainability equally > The organization is mainly focused on environmental sustainability Source: author s own elaboration 5. Concluding remarks While the model of costs of an EMS is a relatively simple method to indicate an organization s effort for environmental sustainability, it should be mentioned that it is only part of assessment of organizational activity. It only provides a general picture from the cost side, and should be used in combination with other methods of assessment of effectiveness, efficiency and 52

11 A MODEL OF THE COST OF ENVIRONMENTAL MANAGEMENT SYSTEMS BASED ON ISO effects of organizational activity. However, in this field it may be difficult to compare different types of organizations. As goals differ, also measures of efficiency may differ. A study among 3,700 organizations in the USA shows that the ISO series support compliance with national law (Potoski and Prakash, 2005). In reality, it is difficult to find out whether the compliance is the result of introducing the EMS, or the EMS introduced as environmental standards are already fulfilled. Furthermore, environmental regulations differ in different countries, influencing the compliance costs. At this moment, the analysis of extra efforts from the cost side is useful as a starting point for further analysis. Publishing such analyses by the company may provide information on its efforts for environmental management, which may positively influence its brand name. However, the analysis should be extended in the future with including, for example, assessment of compliance and costs related to monitoring and enforcement, collection of reliable information, etc. Also costs of risk of future problems due to lack of environmental management may be taken into consideration in further analysis. Although this is an extremely difficult venture, and due to large uncertainties impossible to obtain a full picture, the process itself may increase awareness of importance of environmental management for future economic and social activity. It also reduces the threat of assessing the importance of environmental management only in terms of short term cost-benefit analysis. Literature Bansal, P.; Hunter, T. (2003). Strategic Explanations for the early Adoption of ISO Journal of Business Ethics 46(3): Fortunski, B. (2008). Does the Environmental Management Standard ISO Stimulate Sustainable Development? Management of Environmental Quality 19(2): Gladwin, T.N.; Kennelly, J.J.; Krause, T-S. (1995). Shifting Paradigms for Sustainable Development: implementations for management theory and research. The Academy of Management Review 20(4): ISO (International Organization for Standardization) (1998). PN-EN ISO 14001:1998. Geneva: International Organization for Standardization. ISO (International Organization for Standardization) (1998b). PN-ISO 14004: Geneva: International Organization for Standardization. ISO (International Organization for Standardization) (2005). PN-EN ISO 14001:2005. Geneva: International Organization for Standardization. Kozłowski, S. (2002). Ekorozwój. Wyzwanie XXI wieku. Warszawa: PWN. Platje, J. (2011). Institutional Capital capacity and capabilities for sustainable development. Opole: Opole University Press. In publication. Polski Komitet Normalizacyjny (2003). Polski Komitet Normalizacyjny. Zarządzanie środowiskowe, komentarz do norm serii ISO Warszawa: PKN. 53

12 Bartosz FORTUŃSKI Potoski, M.; Prakash, A. (2005). Green Clubs and Voluntary Governance: ISO and Firms Regulatory Compliance. American Journal of Political Science 49(2): Williamson, O.E. (1985). The Economic Institutions of Capitalism. New York: Free Press. Model kosztów systemów zarządzania środowiskiem w oparciu o ISO Streszczenie W niniejszym artykule przedstawiono prosty model kosztów systemu zarządzania środowiskiem na przykładzie serii ISO W oparciu o zaprezentowany model można zidentyfikować poziom zaangażowania w zarządzanie środowiskiem oraz działalności wspomagające zrównoważony rozwój. Słowa kluczowe: serie ISO 14001, systemy zarządzania środowiskiem, zrównoważony rozwój 54

ENVIRONMENTAL MANAGEMENT AND REVERSE LOGISTICS

ENVIRONMENTAL MANAGEMENT AND REVERSE LOGISTICS ALS Advanced Logistic Systems ENVIRONMENTAL MANAGEMENT AND REVERSE LOGISTICS Anna Brzozowska, Marta Starostka-Patyk Politechnika Częstochowska Abstract: Nowadays, when modern societies more clearly perceive

More information

Executive Overview. Transitioning to ISO 9001:2015 Quality Management System. Biafore Associates Inc. Overview Objectives

Executive Overview. Transitioning to ISO 9001:2015 Quality Management System. Biafore Associates Inc. Overview Objectives Executive Transitioning to ISO 9001:2015 Quality Management System Biafore Associates Inc. This guideline is for training purposes only; Not ISO controlled Objectives The overview objectives are as follows:

More information

International Organisation for Standards: ISO 14001:2015 Review

International Organisation for Standards: ISO 14001:2015 Review International Organisation for Standards: ISO 14001:2015 Review I recently attended the IEMA making the Transition to ISO 14001:2015 course and wish to inform you with a summary of the ISO 14001:2015 changes.

More information

SAFETY MANAGEMENT FOR PRODUCTS AND PACKAGING. 1. Introduction

SAFETY MANAGEMENT FOR PRODUCTS AND PACKAGING. 1. Introduction ZESZYTY NAUKOWE POLITECHNIKI ŁÓDZKIEJ Nr 1203 ORGANIZACJA I ZARZĄDZANIE, z. 62 2015 MIECZYSŁAW RAJKIEWICZ ŁUKASZ ZWOLIŃSKI Wydział Organizacji i Zarządzania Politechnika Łódzka SAFETY MANAGEMENT FOR PRODUCTS

More information

INTEGRATED MANAGEMENT SYSTEM

INTEGRATED MANAGEMENT SYSTEM INTEGRATED MANAGEMENT SYSTEM Quality Environment Health&Safety CONTENT Company 4 Integrated management system. 5 Company organizational structure 6 Process control 7 Documentation 9 Control of documents

More information

Environmental impact identified from company accounts in the Czech Republic

Environmental impact identified from company accounts in the Czech Republic The Sustainable City VIII, Vol. 1 695 Environmental impact identified from company accounts in the Czech Republic M. Černíková & O. Malíková Department of Finance and Accounting, Faculty of Economics,

More information

ISO Standards in Strengthening Organizational Resilience, Mitigating Risk & Addressing Sustainability Concerns

ISO Standards in Strengthening Organizational Resilience, Mitigating Risk & Addressing Sustainability Concerns ISO Standards in Strengthening Organizational Resilience, Mitigating Risk & Addressing Sustainability Concerns 13 December 2016 Joe Muratore Copyright 2012 BSI. All rights reserved. Enterprise Risk Management

More information

Role of procedures in environmental management system

Role of procedures in environmental management system Studia Ecologiae et Bioethicae UKSW 11(2013)4 GRZEGORZ EMBROS Institute of Ecology and Bioethics,, Warsaw Role of procedures in environmental management system Słowa kluczowe: ochrona środowiska, systemy

More information

IJEMR May Vol 6 Issue 05 - Online - ISSN Print - ISSN

IJEMR May Vol 6 Issue 05 - Online - ISSN Print - ISSN A Study on Road map for implementation of ISO14001: 2004 Environmental Management System and conducting the gap analysis * Prof. Niveditha M U ** Prof. Roopadarshini.S * Asst Prof Dept of MBA, VTU-CPGS-Bangalore,

More information

The role of laboratory managerial personnel in improvement of the management system

The role of laboratory managerial personnel in improvement of the management system ARCHIVES of FOUNDRY ENGINEERING Published quarterly as the organ of the Foundry Commission of the Polish Academy of Sciences ISSN (1897-3310) Volume 10 Issue 3/2010 137 142 27/3 The role of laboratory

More information

The Process of Designing a Company s Organizational System in Light of Empirical Research

The Process of Designing a Company s Organizational System in Light of Empirical Research The Process of Designing a Company s Organizational System in Light of Empirical Research Mariusz Sołtysik, Cracow University of Economics, Poland Abstract Traditional methods for designing a company s

More information

Management of purchase process in realization of building investment

Management of purchase process in realization of building investment ARCHIVES of FOUNDRY ENGINEERING Published quarterly as the organ of the Foundry Commission of the Polish Academy of Sciences ISSN (1897-3310) Volume 10 Special Issue 3/2010 225 230 43/3 Management of purchase

More information

ISO 14001:2015. EMS Manual.

ISO 14001:2015. EMS Manual. www.iso-9001-checklist.co.uk Insert your company s name or logo, and address. This EMS manual is the property of Your Company. It must not be reproduced in whole or in part or otherwise disclosed without

More information

EU MONITORING REPORT. EMAS voluntary tool scheme (environmental performance) and e-certis online guide (public contracts)

EU MONITORING REPORT. EMAS voluntary tool scheme (environmental performance) and e-certis online guide (public contracts) EPTDA s 32 nd EU MONITORING REPORT March 2014 EMAS voluntary tool scheme (environmental performance) and e-certis online guide (public contracts) Table Of Contents I. Introduction 2 II. EMAS The Eco-Management

More information

Audit as Key Element of System Management Improvement in Company

Audit as Key Element of System Management Improvement in Company ARCHIVES of FOUNDRY ENGINEERING Published quarterly as the organ of the Foundry Commission of the Polish Academy of Sciences ISSN (1897-3310) Volume 7 Issue 3/2007 199 204 38/3 Audit as Key Element of

More information

STRATEGIC PLAN OF BANCO DE PORTUGAL

STRATEGIC PLAN OF BANCO DE PORTUGAL STRATEGIC PLAN OF BANCO DE PORTUGAL 2014 2016 Lisbon, 2014 www.bportugal.pt STRATEGIC PLAN OF BANCO DE PORTUGAL 2014 2016 3 domestic and international context resulting from the financial and sovereign

More information

The 11 th International Scientific Conference DEFENSE RESOURCES MANAGEMENT IN THE 21 st CENTURY Braşov, November 10 th -11 th 2016

The 11 th International Scientific Conference DEFENSE RESOURCES MANAGEMENT IN THE 21 st CENTURY Braşov, November 10 th -11 th 2016 The 11 th International Scientific Conference DEFENSE RESOURCES MANAGEMENT IN THE 21 st CENTURY Braşov, November 10 th -11 th 2016 THE NATIONAL INTELLIGENCE SYSTEM- AN ALTERNATIVE ORGANIZATIONAL APPROACH

More information

Key Aspects of Pharmaceutical Engineering in Engineering Companies Activity

Key Aspects of Pharmaceutical Engineering in Engineering Companies Activity Global Journal of Pharmacology 8 (2): 261-267, 2014 ISSN 1992-0075 IDOSI Publications, 2014 DOI: 10.5829/idosi.gjp.2014.8.2.83292 Key Aspects of Pharmaceutical Engineering in Engineering Companies Activity

More information

GSR Management System - A Guide for effective implementation

GSR Management System - A Guide for effective implementation GSR Management System - A Guide for effective implementation 1 Introduction Governments are facing challenges in meeting societal expectations and have an interest in Governmental Social Responsibility

More information

Effectiveness of planning internal audits of the quality system

Effectiveness of planning internal audits of the quality system Scientific Journals Maritime University of Szczecin Zeszyty Naukowe Akademia Morska w Szczecinie 2012, 32(104) z. 1 pp. 48 54 2012, 32(104) z. 1 s. 48 54 Effectiveness of planning internal audits of the

More information

ESTABLISHING FORMAL STRUCTURES

ESTABLISHING FORMAL STRUCTURES ESTABLISHING FORMAL STRUCTURES PART V VOL 1 Volume 1 Part V Establishing Formal Structures Si l Wi d The crucial decisions in the early stages of any Single Window initiative relate to the formation of

More information

BUSINESS ASSURANCE GUIDANCE FOR THE TRANSITIONING FROM ISO 9001:2008 TO ISO 9001:2015 SAFER, SMARTER, GREENER

BUSINESS ASSURANCE GUIDANCE FOR THE TRANSITIONING FROM ISO 9001:2008 TO ISO 9001:2015 SAFER, SMARTER, GREENER BUSINESS ASSURANCE GUIDANCE FOR THE TRANSITIONING FROM ISO 9001:2008 TO ISO 9001:2015 SAFER, SMARTER, GREENER 2 ISO 9001 ABOUT THIS DOCUMENT The purpose of this document is to provide you with some useful

More information

The usage of the balanced scorecard to the estimation of the enterprise s effectiveness

The usage of the balanced scorecard to the estimation of the enterprise s effectiveness The usage of the balanced scorecard to the estimation of the enterprise s effectiveness J. Michalska Quality Management Division, Institute of Engineering Materials and Biomaterials, Silesian University

More information

The Influence of Organizational Culture over the Ethical Principles in International Businesses

The Influence of Organizational Culture over the Ethical Principles in International Businesses The Influence of Organizational Culture over the Ethical Principles in International Businesses Cezar MILITARU Adriana ZANFIR Faculty of International Business and Economics Dimitrie Cantemir Christian

More information

Correlation matrices between ISO 9001:2008 and ISO 9001:2015

Correlation matrices between ISO 9001:2008 and ISO 9001:2015 Correlation matrices between ISO 9001:2008 and ISO 9001:2015 ISO 9001:2015 ISO 9001:2008 1 Scope 1 Scope 1.1 General 4 Context of the organization 4 Quality management system 4.1 Understanding the organization

More information

ISO 22000:2018 Understanding the changes to the food safety management systems standard

ISO 22000:2018 Understanding the changes to the food safety management systems standard Latest update June 2018 FINAL STANDARD Understanding the changes to the food safety management systems standard Includes Mapping Guide Food safety management systems Used by organizations across the food

More information

THE NEW ISO STANDARDS ON MANAGEMENT SYSTEMS & THE EFQM EXCELLENCE MODEL

THE NEW ISO STANDARDS ON MANAGEMENT SYSTEMS & THE EFQM EXCELLENCE MODEL THE NEW ISO STANDARDS ON MANAGEMENT SYSTEMS & THE EFQM EXCELLENCE MODEL 1. Introduction In the year 2015 two ISO standards were revised. ISO 9001:2015, released on October 1, and ISO 14001:2015, released

More information

QUALITY MANAGEMENT SYSTEM IN SELECTED ENTERPRISE:CASE STUDY

QUALITY MANAGEMENT SYSTEM IN SELECTED ENTERPRISE:CASE STUDY Szymon T. Dziuba 1, Manuela Ingaldi 2, Małgorzata Szymańska 3 QUALITY MANAGEMENT SYSTEM IN SELECTED ENTERPRISE:CASE STUDY Abstract: Quality Management System consistent with the PN-EN ISO 9001:2009 standard

More information

Moral Hazard in IT Project Completion. A MultipleStudy Analysis Case

Moral Hazard in IT Project Completion. A MultipleStudy Analysis Case Proceedings of the Federated Conference on Computer Science and Information Systems pp. 1557 1562 DOI: 10.15439/2015F68 ACSIS, Vol. 5 Moral Hazard in IT Project Completion. A MultipleStudy Analysis Case

More information

9. Project Quality Management- Introduction

9. Project Quality Management- Introduction Construction Project Management (CE 110401346) 9. Project Quality Management- Introduction Dr. Khaled Hyari Department of Civil Engineering Hashemite University Content Quality: What? (The concept of quality)

More information

ISO 9001:2015 ISO 14001:2015 ISO 45001:2018

ISO 9001:2015 ISO 14001:2015 ISO 45001:2018 ISO 9001:2015 ISO 14001:2015 ISO 45001:2018 Integrated Management Systems Manual [Preview] [Company Name] ADDRESS Phone: Phone: Fax: Fax: The holder of this manual is cautioned that the information contained

More information

ISO What to expect from the new standard. Andy Morley IOSH East Midlands Branch 19 th November 2015

ISO What to expect from the new standard. Andy Morley IOSH East Midlands Branch 19 th November 2015 ISO 45001 What to expect from the new standard Andy Morley IOSH East Midlands Branch 19 th November 2015 Introduction Annex SL ISO 45001 Preparing for the new standard Questions Introduction 1985 Started

More information

4 th Research/Expert Conference with International Participations QUALITY 2005, Fojnica, B&H, November 09 12, 2005.

4 th Research/Expert Conference with International Participations QUALITY 2005, Fojnica, B&H, November 09 12, 2005. 4 th Research/Expert Conference with International Participations QUALITY 2005, Fojnica, B&H, November 09 12, 2005. MSHSW: MANAGEMENT SYSTEMS OF HEALTH AND SAFETY AT WORK Example of Planning of an Integrated

More information

COST MANAGEMENT IN THE CONDITIONS OF THE ACTUAL WORLD FINANCIAL CRISIS

COST MANAGEMENT IN THE CONDITIONS OF THE ACTUAL WORLD FINANCIAL CRISIS Management & Marketing (2009) Vol. 4, No. 3, pp. 137-142. COST MANAGEMENT IN THE CONDITIONS OF THE ACTUAL WORLD FINANCIAL CRISIS Eliza Ştefania BANA, Florin SGARDEA Academy of Economic Studies, Bucharest

More information

Achieving Levels of Project Management. Maturity in Organization AGNIESZKA A. SZPITTER. 1. Introduction

Achieving Levels of Project Management. Maturity in Organization AGNIESZKA A. SZPITTER. 1. Introduction DOI: 10.2478/manment--0006 ISSN 1429-9321 Achieving Levels of Project Management 1. Introduction Ph.D. Agnieszka A. Szpitter University of Gdańsk Faculty of Management, Organization and Management Institute

More information

Priorities and strategies of the labour inspectorate for an effective inspection and enforcement of the risk assessment

Priorities and strategies of the labour inspectorate for an effective inspection and enforcement of the risk assessment Seite 1 von 6 Priorities and strategies of the labour inspectorate for an effective inspection and enforcement of the risk assessment E.-F. Pernack, D. Mohr 1), H. Skoruppa 1) Ministerium für Arbeit, Soziales,

More information

GLOBAL STRATEGY AND LEADERSHIP

GLOBAL STRATEGY AND LEADERSHIP GLOBAL STRATEGY AND LEADERSHIP CPA PROGRAM SUBJECT OUTLINE Global Strategy and Leadership is the capstone subject for the CPA Program. This subject consolidates and builds on the learnings candidates have

More information

Continual Improvement

Continual Improvement 15. CONTINUAL IMPROVEMENT SEQUENCE & INTERACTION Continual Customer and Stakeholders Requirements Resource / Support Finance Document Control Information System Human Resources Competence Training Performance

More information

Clause Map IATF 16949:2016 to ISO/TS 16949:2009

Clause Map IATF 16949:2016 to ISO/TS 16949:2009 Table of Contents Table of Contents Foreword Foreword + Foreword Automotive QMS Standard + History + Goal + 0.5 Goal of this Technical Specification + Remarks for Certification + Remarks for Certification

More information

Transition plan for Global Certification Pty Ltd ISO Bruce Smith

Transition plan for Global Certification Pty Ltd ISO Bruce Smith Transition plan for Global Certification Pty Ltd ISO 45001 Bruce Smith 1 New Standards in 2018 ISO 45001 was published in March 2018. Both JAS-ANZ and the IAF have a greed to a transition from OHSAS 18001:2007,

More information

Improvement of the audit process of health and safety management system with an application of FMEA method

Improvement of the audit process of health and safety management system with an application of FMEA method Abstract Improvement of the process of health and safety management system with an application of FMEA method Grzegorz Ostasz Head of Department of Humanities Vice-Rector for International Relations, Rzeszów

More information

Global Reporting Initiative Index

Global Reporting Initiative Index Global Reporting Initiative Index At RBC we have adopted a multi-pronged approach to sustainability reporting, and we publish information about our social, environmental and ethical performance in a number

More information

LCA analysis as a tool to assess the impact of electricity production on the environment

LCA analysis as a tool to assess the impact of electricity production on the environment DOI: 10.2478/manment--0027 ISSN 1429-9321 LCA analysis as a tool to assess the impact of electricity production on the environment 1. Introduction Ph.D. Maciej Dzikuć University of Zielona Gora, Faculty

More information

PROCESS MANAGEMENT OF THE COMPANY AS A STANDARD OF THE HOLISTIC VIEW OF RISK

PROCESS MANAGEMENT OF THE COMPANY AS A STANDARD OF THE HOLISTIC VIEW OF RISK Jadwiga BIZON-GÓRECKA Faculty of Civil and Environmental Engineering and Architecture UTP University of Science and Technology, Bydgoszcz, Poland PROCESS MANAGEMENT OF THE COMPANY AS A STANDARD OF THE

More information

INSTITUTIONAL CONTROL AND MONITORING. hiternational Atomic Energy Agency,Vienna 1. INTRODUCTION

INSTITUTIONAL CONTROL AND MONITORING. hiternational Atomic Energy Agency,Vienna 1. INTRODUCTION INSTITUTIONAL CONTROL AND MONITORING K Bra a 2 IIIIIIIIIIIIIIIIIIIIIIHIIIIIIIHIHIIII hiternational Atomic Energy Agency,Vienna Abstract. This paper provides several possible principles to be used to guide

More information

IMPLEMENTATION OF INFORMATION POLICIES IN LOGISTICS DEPARTMENTS IN LARGE ENTERPRISES

IMPLEMENTATION OF INFORMATION POLICIES IN LOGISTICS DEPARTMENTS IN LARGE ENTERPRISES ALS Advanced Logistic Systems IMPLEMENTATION OF INFORMATION POLICIES IN LOGISTICS DEPARTMENTS IN LARGE ENTERPRISES Aleksandra Nowakowska Czestochowa University of Technology, Poland Abstract: This paper

More information

Guidance Documents for Aviation, Space and Defence Organizations. Appendix-5 - Work Transfer Management -

Guidance Documents for Aviation, Space and Defence Organizations. Appendix-5 - Work Transfer Management - Guidance Documents for Aviation, Space and Defence Organizations Appendix-5 - Work Transfer Management - 1 Table of contents 1. Objectives 2. Scope 3. Terms and abbreviations 4. Control of Work transfers

More information

Correlation Matrix & Change Summary

Correlation Matrix & Change Summary The correlation matrix compares the new requirements of ISO 9001:2015 to the requirements of ISO 9001:2008, and provides a summary of the changes. Correlation Matrix & Change Summary Introduction Correlation

More information

Chapter 2 Lecture Notes Strategic Marketing Planning. Chapter 2: Strategic Marketing Planning

Chapter 2 Lecture Notes Strategic Marketing Planning. Chapter 2: Strategic Marketing Planning Chapter 2: I. Introduction A. Beyond the Pages 2.1 discusses several aspects of Ford s strategy to restructure its operating philosophy. B. Although the process of strategic marketing planning can be complex

More information

ISSUES OF SAFETY STOCK MANAGEMENT OF SPARE PARTS IN INDUSTRIAL COMPANIES

ISSUES OF SAFETY STOCK MANAGEMENT OF SPARE PARTS IN INDUSTRIAL COMPANIES International Journal of Arts & Sciences, CD-ROM. ISSN: 1944-6934 :: 08(04):553 560 (2015) ISSUES OF SAFETY STOCK MANAGEMENT OF SPARE PARTS IN INDUSTRIAL COMPANIES Katarzyna Grondys Czestochowa University

More information

Territorial vulnerability analysis: the Environmental Risk Management Systems

Territorial vulnerability analysis: the Environmental Risk Management Systems Territorial vulnerability analysis: the Environmental Risk Management Systems C. Baldi¹, M. Martelli 2 & M. C. Treu 2 1 Best, 2 DiAP, Politecnico di Milano, Italia Abstract This is the third of three papers

More information

Regulatory Framework

Regulatory Framework [AA31] Supplementary for Chapter 02 Regulatory Framework Chapter 02 AA31 3. Purpose of the Integrated Report The primary purpose of an integrated report is to explain to providers of financial capital

More information

EFQM Excellence Model and Fundamental Concepts of Excellence. Taras Kalyta Ukrainian Association for Quality

EFQM Excellence Model and Fundamental Concepts of Excellence. Taras Kalyta Ukrainian Association for Quality EFQM Excellence Model and Fundamental Concepts of Excellence Taras Kalyta Ukrainian Association for Quality 1 Thank Lithuania for strong and constant support of Ukraine in different period of our history!

More information

Chapter 3: Social Structure

Chapter 3: Social Structure Chapter 3: Social Structure Case Study: Six Degrees of Separation Section 1: Building Blocks of Social Structure Section 2: Types of Social Interaction Section 3: Types of Societies Section 4: Groups Within

More information

Chapter 3: Environmental and Internal. conducting marketing research (Kotler) Chapter 3: Scanning the market. Analysis (Douglas) Lecture 2

Chapter 3: Environmental and Internal. conducting marketing research (Kotler) Chapter 3: Scanning the market. Analysis (Douglas) Lecture 2 Lecture 2 Chapter 3: Environmental and Internal Analysis (Douglas) Chapter 3: Scanning the market environment, forecasting, demand and conducting marketing research (Kotler) Environmental and Internal

More information

A Risk Management Process for Information Security and Business Continuity

A Risk Management Process for Information Security and Business Continuity A Risk Management Process for Information Security and Business Continuity João Carlos Gonçalves Fialho Instituto Superior Técnico - Taguspark joaogfialho@gmail.com ABSTRACT It was from the DNS.PT internship

More information

Review of Victoria s Electricity and Gas Network Safety Framework- Supplementary Issues Paper APA VTS Operations (Australia) Pty Ltd Submission

Review of Victoria s Electricity and Gas Network Safety Framework- Supplementary Issues Paper APA VTS Operations (Australia) Pty Ltd Submission 16 June 2017 Review of Victoria s Electricity and Gas Network Safety Framework- APA VTS Operations (Australia) Pty Ltd Submission Background: APA VTS Australia (Operations) Pty Ltd (APA VTS Operations)

More information

Review of standards on reliability for ocean energy and relation to VMEA

Review of standards on reliability for ocean energy and relation to VMEA Review of standards on reliability for ocean energy and relation to VMEA April 2016 Johan Sandström 1, John Griffiths 2, Thomas Svensson 1 1 SP Technical Research Institute of Sweden 2 The European Marine

More information

A System for Management of Urbanized Areas in the Aspect of Acoustic Effects

A System for Management of Urbanized Areas in the Aspect of Acoustic Effects ARCHIVES OF ACOUSTICS 36, 1, 57 63 (2011) DOI: 10.2478/v10168-011-0005-0 A System for Management of Urbanized Areas in the Aspect of Acoustic Effects Janusz KOMPAŁA Central Mining Institute Pl. Gwarków

More information

Social Responsibility as a driver of Local Sustainable Development

Social Responsibility as a driver of Local Sustainable Development Social Responsibility as a driver of Elena Costantino, FEEM Cecilia Mezzano, FEEM Fondazione Eni Enrico Mattei Milan, 29 October 2009 SUMMARY 1. TERRITORIAL SOCIAL RESPONSIBILITY AS A DRIVER OF LOCAL SUSTAINABLE

More information

The Research of the Project Proprietor s Management Control of Engineering Change

The Research of the Project Proprietor s Management Control of Engineering Change SHS Web of Conferences 17, 02011 (2015 ) DOI: 10.1051/ shsconf/20151702011 C Owned by the authors, published by EDP Sciences, 2015 The Research of the Project Proprietor s Management Control of Engineering

More information

Entrepreneurship Innovation and Global Operations

Entrepreneurship Innovation and Global Operations Entrepreneurship Innovation and Global Operations Business Policy Please note that these slides are not intended as a substitute to reading the recommended text for this course. 0 Objectives Various stages

More information

Distributor-seeking Behavior of SMEs in the Global Environment

Distributor-seeking Behavior of SMEs in the Global Environment 2011 International Conference on Computer Communication and Management Proc.of CSIT vol.5 (2011) (2011) IACSIT Press, Singapore Distributor-seeking Behavior of SMEs in the Global Environment Kittinoot

More information

n Stakeholders Matter

n Stakeholders Matter n Stakeholders Matter A New Paradigm for Strategy in Society SYBILLE SACHS and EDWIN RUHLI CAMBRIDGE UNIVERSITY PRESS List of figures List of tables Foreword by R. Edward Freeman Acknowledgments page xii

More information

Quality management as a tool forming foundry competitive capacity in the process of market globalisation

Quality management as a tool forming foundry competitive capacity in the process of market globalisation A R C H I V E S of F O U N D R Y E N G I N E E R I N G Published quarterly as the organ of the Foundry Commission of the Polish Academy of Sciences ISSN (1897-3310) Volume 10 Issue 2/2010 213 218 37/2

More information

14001:2015 What are we looking for?

14001:2015 What are we looking for? 14001:2015 What are we looking for? Presented by Ronan Bairead March 2016 Key Changes High Level Structure Context of the organisation Risk Assessment Focus Life Cycle Perspective Documented information

More information

Transactional Leadership

Transactional Leadership DePaul University From the SelectedWorks of Marco Tavanti 2008 Transactional Leadership Marco Tavanti, DePaul University Available at: https://works.bepress.com/marcotavanti/15/ Transactional Leadership

More information

TQM IN THE MOTOR VEHICLE SERVICE

TQM IN THE MOTOR VEHICLE SERVICE TQM IN THE MOTOR VEHICLE SERVICE 1. Esad BAJRAMOVIĆ, 2. Fadil ISLAMOVIĆ, 3. Dženana GAČO 1,2 UNIVERSITY IN BIHAĆ, FACULTY OF TECHNICAL ENGINEERING, DR. IRFANA LJUBIJANKIĆA BB, BIHAĆ, BOSNIA & HERZEGOVINA

More information

INTLCO Training Guide. We Train Professionals TM INTLCO All Rights Reserved

INTLCO Training Guide. We Train Professionals TM INTLCO All Rights Reserved INTLCO Training Guide We Train Professionals TM 2017 INTLCO All Rights Reserved Welcome Contents At INTLCO, we believe that the purpose of training is to bring about change and improvement, whether that

More information

An EMS is a management tool to improve environmental performance by providing a systematic way of managing an organization s environmental affairs.

An EMS is a management tool to improve environmental performance by providing a systematic way of managing an organization s environmental affairs. ISO 14001 The ISO 14001 standard provides organizations with the framework for an effective environmental management system (EMS) focused on achieving their environmental and economic goals and objectives.

More information

Promoting a safety culture in maintenance

Promoting a safety culture in maintenance Safety is of paramount importance in high risk industries, the concept of safety culture is of growing importance in these industries as a means of reducing the potential for large-scale disasters, and

More information

Managerial and behavioural theories of the firm

Managerial and behavioural theories of the firm Managerial and behavioural theories of the firm 1 NOT REALISTIC 1. Managers can have their own goals (different from profit maximisation) 2. Uncertainty and imperfect information 3. Modern firms are complex

More information

THEMATIC ASSESSMENT REPORT

THEMATIC ASSESSMENT REPORT MINISTRY OF ENVIRONMENT AND WATER GLOBAL ENVIRONMENTAL FACILITY UNITED NATIONS DEVELOPMENT PROGRAMME PROJECT BULGARIAN NATIONAL CAPACITY SELF-ASSESSMENT FOR GLOBAL ENVIRONMENTAL MANAGEMENT THEMATIC ASSESSMENT

More information

Organizational Diagnostic for Market Facilitation

Organizational Diagnostic for Market Facilitation Organizational Diagnostic for Market Facilitation Assessing your organization s understanding of what to do and how to do it 20 KNow- What 10 0 0 10 20 Know-How Introduction Markets are complex, dynamic

More information

Corporate social responsibility and organizational identity in post-crisis economy

Corporate social responsibility and organizational identity in post-crisis economy Corporate Theoretical social and responsibility Applied Economics and organizational identity in post-crisis economy 113 Volume XX (2013), No. 1(578), pp. 113-120 Corporate social responsibility and organizational

More information

Certified Identity Governance Expert (CIGE) Overview & Curriculum

Certified Identity Governance Expert (CIGE) Overview & Curriculum Overview Identity and Access Governance (IAG) provides the link between Identity and Access Management (IAM) rules and the policies within a company to protect systems and data from unauthorized access,

More information

Experience with Using Self-Audit Handbook for SMEs in Process and Power Industry

Experience with Using Self-Audit Handbook for SMEs in Process and Power Industry A publication of 73 VOL. 36, 2014 CHEMICAL ENGINEERING TRANSACTIONS Guest Editors: Valerio Cozzani, Eddy de Rademaeker Copyright 2014, AIDIC Servizi S.r.l., ISBN 978-88-95608-27-3; ISSN 2283-9216 The Italian

More information

THE CONCEPT OF SOCIAL RESPONSIBILITY IN THE WOODWORKING AND FURNITURE INDUSTRY AS A RESPONSE TO THE GREEN ECONOMY NEEDS

THE CONCEPT OF SOCIAL RESPONSIBILITY IN THE WOODWORKING AND FURNITURE INDUSTRY AS A RESPONSE TO THE GREEN ECONOMY NEEDS Ing. Renata Stasiak-Betlejewska, PhD. Częstochowa University of Technology, Poland Faculty of Management Institute of Production Engineering THE CONCEPT OF SOCIAL RESPONSIBILITY IN THE WOODWORKING AND

More information

Cross-functional Support Process Management

Cross-functional Support Process Management Cross-functional Support Process Management Published at ASQ 2013 World conference on quality and improvement in Dallas Dr Lars Sorqvist President, Sandholm Associates, Stockholm, Sweden Associate Professor,

More information

Social Structure CHAPTER 3 POWERPOINT Social Structure

Social Structure CHAPTER 3 POWERPOINT Social Structure CHAPTER 3 POWERPOINT Social Structure Status A social structure is a network of interrelated statuses and roles that guide human behavior. A status is a socially defined position, while a role is the behavior

More information

EXPERIENCES CONCERNING THE INTEGRATED MANAGEMENT SYSTEM IMPLEMENTATION IN CONSTRUCTION COMPANY AND BUILDING

EXPERIENCES CONCERNING THE INTEGRATED MANAGEMENT SYSTEM IMPLEMENTATION IN CONSTRUCTION COMPANY AND BUILDING EXPERIENCES CONCERNING THE INTEGRATED MANAGEMENT SYSTEM IMPLEMENTATION IN CONSTRUCTION COMPANY AND BUILDING Jozef Gašparík Slovak University of Technology in Bratislava, Faculty of Civil Engineering jozef.gasparik@stuba.sk

More information

This document is a preview generated by EVS

This document is a preview generated by EVS INTERNATIONAL STANDARD ISO 22313 First edition 2012-12-15 Societal security Business continuity management systems Guidance Sécurité sociétale Systèmes de management de la continuité d activité Lignes

More information

The Role of ISO Standards in Governance, Risk and Compliance Management for Today s Business

The Role of ISO Standards in Governance, Risk and Compliance Management for Today s Business The Role of ISO Standards in Governance, Risk and Compliance Management for Today s Business HKQAA Symposium 2017 Dr Nigel H Croft May 2017 (C) Nigel H Croft 2017 - All rights reserved 1 Governance The

More information

EFFICIENCY OF MANAGEMENT OF SUSTAINABLE DEVELOPMENT CHALLENGES, PROBLEMS, BARRIERS

EFFICIENCY OF MANAGEMENT OF SUSTAINABLE DEVELOPMENT CHALLENGES, PROBLEMS, BARRIERS Cite This Article: Zięba K., Olma S. Efficiency of management of sustainable development challenges, problems, barriers [Online] // Economic Processes Management: International Scientific E- Journal. 2016.

More information

DRAFT ISO/IEC INTERNATIONAL STANDARD. Information technology Security techniques Information security management system implementation guidance

DRAFT ISO/IEC INTERNATIONAL STANDARD. Information technology Security techniques Information security management system implementation guidance INTERNATIONAL STANDARD ISO/IEC 27003 First edition 2010-02-01 Information technology Security techniques Information security management system implementation guidance Technologies de l'information Techniques

More information

The role of social capital in facilitating of knowledge management (case study: Tehran water & waste water company)

The role of social capital in facilitating of knowledge management (case study: Tehran water & waste water company) The role of social capital in facilitating of knowledge management (case study: Tehran water & waste water company) Farzaneh Chavoshbashi *1 and Toktam Farmanfarmaee 2 1 Department of Cultural Management,

More information

What is ISO 9001 QMS? Business Beam

What is ISO 9001 QMS? Business Beam 1 What is ISO 9001 QMS? Business Beam Contents 2 What is Quality About Quality Management System About ISO 9001 ISO 9001 Certification Process 3 What is Quality? What is ISO 9001 QMS? What is Quality?

More information

Promoting Social Impact Measurement

Promoting Social Impact Measurement Promoting Social Impact Measurement Basic Concept of Social Impact Measurement for Solving Social Issues and Plans to be Taken March 2016 Working Group on Social Impact Measurement 1. Introduction Reasons

More information

Analysis of Accounting and Control in Georgia

Analysis of Accounting and Control in Georgia 3(4), 171-177 (2018) DOI: 10.24088/IJBEA-2018-34004 ISSN: 2519-9986 Analysis of Accounting and Control in Georgia NINO PAILODZE 1, RUSUDAN KUTATELADZE 2 1, 2 Georgian Technical University, Tbilisi, Georgia

More information

NOGDAWINDAMIN FAMILY AND COMMUNITY SERVICES

NOGDAWINDAMIN FAMILY AND COMMUNITY SERVICES This dictionary describes the following six functional competencies and four enabling competencies that support the differentiated territory for professional accountants in strategic management accounting:

More information

Innovation and the comparative efficiency of governance structures in the Dutch electricity industry: a TCE application.

Innovation and the comparative efficiency of governance structures in the Dutch electricity industry: a TCE application. Innovation and the comparative efficiency of governance structures in the Dutch electricity industry: a TCE application. Eva Niesten and Albert Jolink Erasmus University Rotterdam & University of Amsterdam

More information

Welcome ISO9001:2015 /ISO14001:2015

Welcome ISO9001:2015 /ISO14001:2015 Welcome ISO9001:2015 /ISO14001:2015 DQS 2017 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic

More information

ISSUES OF HR MANAGEMENT IMPROVEMENTIN PRIVATE SECTOR OF GEORGIAN ECONOMY (Grant project)

ISSUES OF HR MANAGEMENT IMPROVEMENTIN PRIVATE SECTOR OF GEORGIAN ECONOMY (Grant project) ISSUES OF HR MANAGEMENT IMPROVEMENTIN PRIVATE SECTOR OF GEORGIAN ECONOMY (Grant project) Paichadze N., Chokheli E., Keshelashvili G., Kharkheli M., Tielidze sh., Tchuradze G. Ivane Javakhishvili Tbilisi

More information

The Quality Paradigm. Quality Paradigm Elements

The Quality Paradigm. Quality Paradigm Elements The Quality Paradigm We shall build good ships here; at a profit if we can, at a loss if we must, but always good ships. motto used at Newport News Shipbuilding Quality Paradigm Elements Defining the nature

More information

CEPA Certified and European Standard EN 16636:2015

CEPA Certified and European Standard EN 16636:2015 CEPA Certified and European Standard EN 16636:2015 Presentation to Skadedyrdagene 2016 Oslo, Norway, March 10 th 2016 By: Dr Peter Whittall Executive Director of Tripod Consulting Ltd Agenda A brief introduction

More information

REORGANIZATION OF THE ENVIRONMENTAL MANAGEMENT SYSTEM IN THE PROCESS OF MERGERES PRACTICAL ASPECTS

REORGANIZATION OF THE ENVIRONMENTAL MANAGEMENT SYSTEM IN THE PROCESS OF MERGERES PRACTICAL ASPECTS EKONOMIA I ŚRODOWISKO 4 (63) 2017 Piotr Jacek BIAŁOWĄS REORGANIZATION OF THE ENVIRONMENTAL MANAGEMENT SYSTEM IN THE PROCESS OF MERGERES PRACTICAL ASPECTS Piotr Jacek Białowąs, PhD, Eng. Wrocław University

More information

P. 1. Identify the Differences between ISO9001:2000 與 ISO9001:2008 ISO9001:2008 ISO9001:2000 版本的異同. 5 January 2009 ISO 9000 SERIES

P. 1. Identify the Differences between ISO9001:2000 與 ISO9001:2008 ISO9001:2008 ISO9001:2000 版本的異同. 5 January 2009 ISO 9000 SERIES Identify the Differences between ISO9001:2000 and ISO 9001:2008 審視 ISO9001:2000 與 ISO9001:2008 版本的異同 ISO 9000 SERIES ISO 19011 ISO9000 5 January 2009 ISO9001 ISO9004 2 ISO 9000 SERIES ISO 9001 ISO 9000

More information

Where Should Revenue Assurance Report?

Where Should Revenue Assurance Report? Where Should Revenue Assurance Report? by Rob Mattison Where in the Organization Should Revenue Assurance Report? Where should revenue assurance report? This question is asked more and more these days.

More information

LIFE CYCLE MANAGEMENT CONCEPT AND PRACTICAL POSSIBILITIES OF IMPLEMENTATION IN ORGANIZATIONS

LIFE CYCLE MANAGEMENT CONCEPT AND PRACTICAL POSSIBILITIES OF IMPLEMENTATION IN ORGANIZATIONS LIFE CYCLE MANAGEMENT CONCEPT AND PRACTICAL POSSIBILITIES OF IMPLEMENTATION IN ORGANIZATIONS P. Kurczewski, Z. Kłos Poznań University of Technology Faculty of Machines and Transportation e-mail: przemyslaw.kurczewski@put.poznan.pl,

More information

EEFIG Tool List of Demand and Supply Drivers

EEFIG Tool List of Demand and Supply Drivers EEFIG Tool List of Demand and Supply Drivers Please see below the list of support and understanding reference terms used in EEFIG National Demand and Supply drivers. 1 Green Premium / Brown Discount Energy

More information