The Relationship between Organizational Culture and Innovation

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "The Relationship between Organizational Culture and Innovation"

Transcription

1 The Relationship between Organizational Culture and Innovation Dr Jakobus Smit Utrecht University of Applied Science Faculty of Economics and Management Padualaan CH, Utrecht The Netherlands Abstract This paper essentially presents an exploration of the relationship between organizational culture and innovation adoption in organizations. A brief review of the literature reveals that these concepts and the relationship between them have been studied extensively, but that outcomes of various studies are somewhat fragmented in nature. In an effort to study the relationship using a more inclusive frame of reference, the paper presents a description of two models that were used as the foundation for the design of a measurement tool to investigate the topic. The results suggest that there is indeed a relationship between organizational culture and adoption of innovations in organizations. More specifically the results show that organizations that are adaptable, that can strategize well, and that have systems and processes that are well aligned, are more likely to have a positive attitude to innovation and also believe that they have the required resources to adopt innovations.

2 The Relationship between Organizational Culture and Innovation 1. Introduction Organizations are increasingly being put under pressure to innovate. Take for instance the rise of social media and how its use seems to be permeating our personal as well as business lives leading to expectations that organizations exploit its potential (Qualman, 2010). But organizations still seem to struggle to innovate. Koetzier and Alon (2013) suggest that this may partly due to a lack of having a well-planned formal system in place for innovation. In addition Büschgens et al. (2013) suggest that a developmental organizational culture is essential for innovation success. This paper reports on a study aimed at investigating the relationship between organizational culture and innovation, and more specifically adoption of innovation. First a brief review of the literature is presented ending with an explanation of the theoretical basis for the empirical phase of the project. This is followed by a description of how the investigation was conducted. The findings are presented and the paper concludes with some suggestions for future research as well as recommendations for practice. 2. Literature review 2.1 Organizational culture There are a variety of perspectives on organizational culture and along with it also several definitions and models that aim to describe what organizational culture is. When defining organizational culture, Deshpandé and Webster (1989), for instance, refer to a pattern of shared values and beliefs. They suggest that this helps people in an organization to understand the functioning of the organization and provides norms for behavior. Van der Westhuizen et al. (2005) analyzed 15 definitions and conclude that there are two sides to organizational culture namely the tangible and intangible sides, where the intangible refers to, for instance, common values and norms whilst the tangible refers to, amongst others, behavior. The simplest and seemingly most effective definitions however still

3 seems to be: "the way things are done around here" (Bower, 1966). This is also the operational definition used in the research that is reported in this paper. Models of organizational culture also vary in their nature. Schein (1991) for instances refers to l evels of culture whilst others refer to dimensions of culture (Denison, 1990; Denison, 2000; Denison & Mishra, 1995, and Hofstede, 1980). Handy (1985 and 1995) on the other hand refe rs to types of culture. Smit et al. (2008) also refers to dimensions of culture. Their model however acknowledges and extends existing work, and was created along with research conducted in the field. The theoretical foundation of the research that is reported here is therefore the X Model. This X Model describes 5 core elements of organizational culture namely, Leadership, Strategy, Adaptability, Coordination, and Relationships. They are briefly defined below: - Leadership: Referring to how people lead in the organization ; - Strategy: Referring to how organizations strategize; - Adaptability: Referring to how organizations respond to change; - Coordination: Referring to how systems and processes are aligned (vertically and horizontally) in an organization; - Relationships: Referring to how individuals and groups in the organization deal with each other (Smit et al., 2008). These core elements contain sub-elements which provide more detail descriptions of the core dimensions. This model has been operationalized and used as the foundation for the development of an organizational culture diagnostic tool, and this tool has been validated (Forster, 2006). This tool is therefore the basis for the questionnaire that is used in the research that is reported in this paper Innovation Adoption

4 When talking about an innovation authors in business research normally refer to a new idea, process, product and so forth (Yusof & Abidin 2011). And when using the term as a verb, then authors normally refer to the process of innovation which may include the activity of generation (Hansen and Birkenshaw, 2007) or development of, for instance, new ideas, products, services, processes and so forth. However it may be also useful to distinguish between the generation and adoption of innovations. Hansen and Birkinshaw (2007) actually refers to the innovation value chain which includes idea generation, conversion and finally dissemination. It is this dissemination of ideas that has enjoyed attention for some time in the literature. One of the more well know theories in this regards is most likely the diffusion of innovations theory of Rogers (2003). He suggests that the diffusion of an innovation is a process in which a new idea is communicated to members of a social system. The question remains whether an innovation will be accepted (or adopted). Rogers (2003) refers to several innovation characteristics that may play a role in adoption behavior. Another model that deals with adoption is the theory of planned behavior (TPB) (Ajzen, 2012). Extended from the theory of reasoned action ( Fishbein & Ajzen, 2010) the TPB states that people s attitudes, subjective norms and their perceived behavioral control may shape their intention and behavior. Since the first publication of the theory (Ajzen, 1985) it has be used extensively in business research. Tan & Teo (2000) argue that the TPB provides a comprehensive way to get an understanding of how attitudes, subjective norms and perceived behavioral control can influence intentions and behavior. For the purpose of the research that is reported in this paper the TPB as presented in Teo and Tan (2000) was adapted to include some elements of Attitudes, Subjective Norms and Perceived Behavioral Control as presented in Figure 1.

5 Figure 1: The TPB (Adapted from Teo & Tan, 2000) In this regard the concept Attitudes refers to the perception towards an innovation, Subjective Norms refers to the social influences (for instance expectations of customers and competitors) that may affect intention to adopt an innovation, and Perceived Behavioral Control, refers to beliefs about having the necessary resources to adopt an innovation. The three elements that are related to intention to adopt have been operationalized into questionnaire items and added to items on organizational culture as described in the previous section Organizational Culture and Innovation Adoption A variety of studies investigated the relationship between organizational culture and innovation in organizations (see for instance Caccia-Bava et al., 2006; Cakar and Ertürk, 2010; Chandler et al., 2000; Chong et al., 2009; and Twati & Gamack, 2006). Tuan & Venkatesh (2010) for instance identified four cultural dimensions that may be related to technological innovation namely Vision, Organizational Structure, Support Mechanisms, and Innovation Stimulators. Martins and Terblanche (2003) mention similar culture elements that are related to innovation such as Strategy, Structure, Support Mechanisms, Behavior that support Innovation, and Communication. In this study they focused specifically on idea generation and implementation.

6 Büschgens et al. (2013) mention that the relationship between organizational culture and innovation in general has been studied extensively and investigate this further by doing a meta-analytic review of 43 studies on the relationship between organizational culture and innovation.. They offer that there is indeed a relation between organizational culture and innovation in organizations. They also suggest that the relationship between organizational culture and innovation generation is stronger than the relation between organizational culture and innovation adoption. Their results confirms the relationship between organizational culture and both innovation generation as well as innovation adoption, albeit weaker in the case of innovation adoption. However their regression analysis does not confirm the difference they expected. It must be added that the models and theories used in these studies used measurements scales that asked for organizational culture values and perceptions regarding the work environment, in other words the more intangible elements of organizational culture. The X Model on the other hand focuses more on visible behavior in organizations that represent or may model the culture of the organization. To further explore the relationship between the more visible aspects of organizational culture and innovation adoption the X Model and the TPB were therefore used as theoretical basis and the conceptual model that guided the project is depicted in Figure 2. Figure 2: The Conceptual Model

7 As can be seen in Figure 2 the intention was to investigate the relationship between the various main elements of the models. The next section describes how this model was operationalized and applied. 3. Research method 3.2. The Questionnaire During the preparation phase the questionnaire itself was prepared. The final questionnaire consisted of 2 main sections namely organizational culture items and innovation adoption items The organizational culture section of the questionnaire consisted of 27 questions related to the 5 core elements of the X Model of Organizational Culture (Smit et al., 2008). This organization culture section of the questionnaire has previously been validated (Forster, 2006). The innovation adoption section contained either 2 or 3 items for each of the elements of the TPB resulting in a total of 7 items. All the items were of the Likert scale type, where respondents had to select to what extent they agree or disagree with statements offered in the questionnaire Sampling and Data Collection Organizations in France, Ireland and England were selected to participate in the study. From France 6 organizations participated, from Ireland 5, and from England 1 organization participated. They were identified through convenience sampling as research students, who were doing an internship in these organizations, were asked to collect the data at their place of work. The organizations ranged in size from medium to large. Of the 12 organizations, 8 were in the IT industry while the rest were respectively retail, non-profit, insurance and market research companies. A total of 247 respondents completed the questionnaire.

8 For the analysis the data was imported to SPSS and several tests were conducted. The analysis consisted mainly of two activities namely: - A correlational analysis to investigate the relationship between the variables - A regression analysis to investigate the nature and strength of the relationships between certain variables 4. Findings and discussion In this section the findings are presented in two parts, namely a description of the correlations between the variables and then a description of the regression analysis findings. The Correlational Analysis The correlational analysis reveals the results presented in Table 3. Attitude Subjective Norms Perceived Behavioral Control Leadership.452 **.360 **.460 ** Strategy.563 **.389 **.612 ** Adaptability.598 **.423 **.632 ** Coordination.556 **.347 **.653 ** Relationships.565 **.309 **.585 ** **. Correlation is significant at the 0.01 level (2-tailed). Table 3: The Correlations The results clearly indicate moderate to strong correlations (between and 0.700) that are significant to the 0.01 level between several organizational culture and innovation adoption variables. These are highlighted in bold text in the grey cells of Table 3. Both Attitude to innovation and Perceived Behavioral Control have a moderate to strong correlation to all but one of the five organizational culture elements, which implies in general terms that there seems to be a noticeable relationship between organizational culture and innovation adoption.

9 The strongest correlations can be found between the culture variables Strategy (0.610), Adaptability (0.632), and Coordination (0.653) on the one hand, and the innovation variable Perceived Behavioral Control on the other hand. This implies that organizations who are able to strategize well, can respond well to change, and are able to align systems and processes in the organization, are also likely to make resources available for innovation. It is interesting to note that Subjective Norms, which refer to social influences that may contribute to adoption behavior, is not that strongly related to organizational culture with correlations ranging from to The latter is an exception and can also be regarded as a moderate relationship and it refers to the correlation between Adaptability and Subjective Norms. It seems that organizations who are able to respond to changes also tend to adopt innovations (or intend to do so) as a result of social influences. In order to further examine the nature and strength of the more strongly related variables (as suggested by the correlation analysis), and to investigate the relative predictive power of culture on innovation adoption a multiple regression analysis was also done. Firstly predictors of Attitude to innovation were investigated and thereafter predictors for Perceived Behavioral Control. Multiple Regression Analysis: Culture and Attitude The results regarding possible culture predictors for Attitude are presented in Tables 4, 5, and 6. In this case the dependent variable is Attitude and in the independent variables, or predictors, are the culture elements Leadership, Strategy, Adaptability, Coordination and Relationships. Model Summary Model R R Square Adjusted R Square Std. Error of the Estimate a a. Predictors: (Constant), Relationships, Strategy, Leadership, Adaptability, Coordination Table 4: Attitude Model Summary

10 The model summary in Table 4 indicates that the multiple correlation coefficient is This implies a relatively strong correlation between the combined culture elements and Attitude to innovation. The variance in Attitude can be explained by 51.8% the combined culture elements. This does imply that about half of the variance in Attitude is unexplained. ANOVA a Model Sum of Squares df Mean Square F Sig. 1 Regression b Residual Total a. Dependent Variable: Attitude b. Predictors: (Constant), Relationships, Strategy, Leadership, Adaptability, Coordination Table 5 Attitude ANOVA In Table 5 the ANOVA results are presented. The F value of and corresponding p value of reveals that the regression model is statistically significant. This means that a significant proportion of the combined culture variables explain the variance in Attitude to innovation. Coefficients a Unstandardized Coefficients Standardized Coefficients Model B Std. Error Beta t Sig. 1 (Constant) Leadership Strategy Adaptability Coordination Relationships a. Dependent Variable: Attitude Table 6: Attitude Coefficients

11 Table 6 presents a closer look at the regression model. The standardized regression coefficients reveal that not all independent variables are that strongly related to Attitude to innovation. The strongest is Adaptability at β=0.370 and this is also the only predictor that is statistically significant (Sig. 0.05). This means that the only culture element that seems to serve as a predictor for Attitude to innovation is Adaptability, whilst Leadership, Strategy, Coordination and Relationships do not serve as strong predictors for Attitude. This means that it is likely that organizations who can respond well to change, or who make an effort to be more adaptable can be predicted to also have a more positive Attitude to innovation. It seems that the regression analysis, using Attitude as dependent variable, only partly supports the findings of the correlation analysis. Predictors for Perceived Behavioral Control The results regarding possible culture predictors for Perceived Behavioral Control are presented in Tables 7, 8, and 9. In this case the dependent variable is Perceived Behavioral control and in the independent variables, or predictors, are the culture elements Leadership, Strategy, Adaptability, Coordination and Relationships. Model Summary Model R R Square Adjusted R Square Std. Error of the Estimate a a. Predictors: (Constant), Relationships, Strategy, Leadership, Adaptability, Coordination Table 7: Perceived Behavioral Control Model Summary The model summary in Table 7 indicates that the multiple correlation coefficient is This implies a relatively strong correlation between the combined culture elements and Perceived Behavioral Control. The variance in Perceived Behavioral Control can be explained by 55.8% of the combined culture elements. This also means that only about 44% of the variance in Perceived Behavioral Control is unexplained.

12 ANOVA a Model Sum of Squares df Mean Square F Sig. 1 Regression b Residual Total a. Dependent Variable: Perceived Behavioral Control b. Predictors: (Constant), Relationships, Strategy, Leadership, Adaptability, Coordination Table 8: Perceived Behavioral Control ANOVA In Table 8 the ANOVA results are presented. The F value of and corresponding p value of reveals that the regression model is statistically significant. This means that a significant proportion of the combined culture variables explain the variance in Perceived Behavioral Control. Coefficients a Unstandardized Coefficients Standardized Coefficients Model B Std. Error Beta t Sig. 1 (Constant) Leadership Strategy Adaptability Coordination Relationships a. Dependent Variable: Perceived Behavioral Control Table 9: Perceived Behavioral Control Coefficients Table 9 presents a closer look at the regression model. The standardized regression coefficients reveal that three of the independent variables are statistically significant (Sig. 0.05) predictors for Perceived Behavioral Control. The strongest predictor is Adaptability at β=0.375, followed by Coordination (β=0.355) and finally Strategy (β=0.135).

13 This means that the culture elements Adaptability, Coordination, and Strategy serve as a predictors for Perceived Behavioral Control, whilst Leadership and Relationships do not seem to be significantly associated with Perceived Behavioral Control. The findings of the correlation analysis, which suggest moderate to strong relationships between some culture elements and Perceived Behavioral Control, are confirmed by the regression analysis. This means that it is likely that organizations who can respond well to change, whose systems and processes are well aligned and who are able to strategize well, also believe that they have the required resources for adopting innovation. 5. Concluding remarks This paper presented the results of an investigation into the relationship between organizational culture and innovation adoption in organizations. A literature review reveals that some research has been conducted on this topic but the results seem to be fragmented. Using the X model, that acknowledges existing theory as well as empirical evidence, as well as the TPB, which has been tested extensively, the research described here was aimed at extending knowledge about this subject. Data was collected from 247 respondents working in 12 European organizations in Ireland, France and England using a questionnaire that was based on the mentioned theoretical models. A correlation analysis was conducted to investigate the relationship between organizational culture and innovation adoption, followed by a multiple regression analysis in order further investigate nature and strength of this relationship. The findings indicate that there is indeed a relationship between organizational culture and innovation adoption. More specifically the analysis reveal that organizations who strategize well, who can adapt to change and whose systems and processes are well aligned are more likely to have a positive attitude towards innovation. These kinds of organizations are also more likely to believe that they have the required resources available for innovation. In terms

14 of the TPB the implication is that having a positive attitude to innovation and believing that one has the required resources leads to an intention to adopt innovation and subsequently actual adoption. Some limitations of this study was the fact that it consisted of a heterogeneous sample that was selected using convenience sampling. In addition the potential for spurious relationships or intervening and/or moderating variables can also not be excluded. It would be advisable for future research to use larger samples as well as a more homogeneous population. In addition it would be most useful to use the findings of a correlational analysis as the basis for hypotheses to study the relationships between these constructs. The findings of this study should be interesting to vendors who wish to see their innovative services and products adopted by their target clients. Knowledge of the culture of an organization, and more specifically its adaptability, strategy, and coordination characteristics, may help these vendors to predict the chances that their services and products are adopted by an organization. But internal units of an organization who wish to implement some form of innovation in their organization may also be able to predict success of their projects through awareness of cultural issues that may impede or facilitate innovation adoption.

15 6. References Ajzen, I. (1985). From intentions to actions: A theory of planned behavior. In Action-control: From cognition to behavior, Edited by J. Kuhl & J. Beckman. Heidelberg: Springer. Ajzen, I (2012) The Theory of Planned Behavior. In Handbook of Theories of Social Psychology: Volume 1, Edited by P. A. M. Van Lange, A. W. Kruglanski, and E. T. Higgins. London: Sage Bower, M. (1966) The Will to Manage: Corporate Success through Programmed Management. New York: McGraw- Hill. Büschgens, T., Bausch, A. & Balkin, D. B. (2013), Organizational Culture and Innovation: A Meta-Analytic Review. Journal of Product Innovation Management, 30(4). pp Caccia-Bava, M. C., Guimaraes, T. & Harrington, S. J. (2006) Hospital organization culture, capacity to innovate and success in technology adoption. Journal of Health Organization and Management, 20 (3), pp Cakar, N. D., & Ertürk, A. (2010) Comparing innovation capability of small and medium -sized enterprises: Examining the effects of organizational culture and empowerment. Journal of Small Business Studies, 48 (3), pp Chandler, G. N., Keller, C. & Lyon D. W. (2000). Unraveling the determinants and consequences of an innovationsupportive organizational culture. Entrepreneurship Theory and Practice (Fall), pp Chong, A. Y., Ooi, K., Lin, B. & Raman. M. (2009) Factors affecting the adoption level of c -commerce: An empirical study. Journal of Computer Information Systems (Winter), pp Fishbein, M and Ajzen, I. (2010). Predicting and changing behavior: The reasoned action approach, New York, NY: Psychology Press Forster, S. (2006) Understanding Organisational Culture: Validating an Organisational Culture Assessment Tool. Unpublsihed Master's Thesis. Cape Town: University of the Western Cape. Hansen, M. T. en J. Birkinshaw (2007) The Innovation Value Chain. Harvard Business Review. June 2007.

16 Hefu L., Weiling K., Kwok K., Wei, J.G., and Huaping C. (2009) The role of institutional pressures and organizational culture in the firm's intention to adopt internet-enabled supply chain management systems. Journal of Operations Management, 28(5), pp Martins, E.C. & Terblanche, F, (2003). Building organisational culture that stimulates creativity and innovation, European Journal of Innovation Management, 6(1). pp Martinsons, M.G., Davison, R.M., and Martinsons, V. (2009) How Culture Influences IT-enabled Organizational Change and Information Systems. Communications of the ACM, 52(4), pp Perez-Luno, A., Wiklund, J., & Cabrera, R.V. (2011) The Dual Nature of Innovative Activity: How Entrepreneurial Orientation Influences Innovation Generation and Adoption. Journal of Business Venturing, 26(5), pp Qualman, E. (2012) Socialnomics: How social media transforms the way we live and do business. Hoboken, New Jersy: John Wiley & Sons Inc. Rogers, E. M. (2003) Diffusion of Innovations, Fifth Edition. New York: Free Press Smit, J., Ludik, J., Forster, S., (2008) Organisational Culture in the South African Context: The X Model. The International Journal of Knowledge, Culture and Change Management, 7(10), pp Tan, M & Teo, T.S.H. (2000) Factors Influencing the Adoption of Internet Banking. Journal of the Association for Information Systems, 1(5), Article 5. Online. Accessed 28 October Available at: Tuan, L.T. & Venkatesh, S. (2010), Organisational Culture and Technological Innovation Adoption in Private Hospitals, International Business Research, 3(3). pp Twati, J.M. and Gamack, J.G. (2006) The impact of organizational culture innovation on the adoption of IS/IT: the case of Libya. Journal of Enterprise Information Management. 19(2), pp Van der Westhuizen, P. C., Mosoge, M. J., Swanepoel, L. H., & Coetsee, L. C. (2005). Organizational culture and academic achievement in secondary schools. Education and Urban Society. 38(1). pp Yusof, N. & Abidin, N.Z. (2011) Does Organizational Culture Influence the Innovativeness of Public-Listed Housing Developers? American Journal of Applied Sciences, 8(7). pp

Knowledge of Security Protocols and Acceptance of E-commerce

Knowledge of Security Protocols and Acceptance of E-commerce Knowledge of Security Protocols and Acceptance of E-commerce Sumendra Singh, Faculty of Business and IT, Webster University, Thailand. E-mail: singh89sumendra@gmail.com Leslie Klieb, Faculty of Business

More information

EFFECT OF INNOVATION STRATEGIES ON ORGANIZATIONAL PERFORMANCE: A CASE STUDY OF BANK OF KIGALI

EFFECT OF INNOVATION STRATEGIES ON ORGANIZATIONAL PERFORMANCE: A CASE STUDY OF BANK OF KIGALI EFFECT OF INNOVATION STRATEGIES ON ORGANIZATIONAL PERFORMANCE: A CASE STUDY OF BANK OF KIGALI IBINGIRA FRANK Jomo Kenyatta University of Agriculture and Technology, Kigali, Rwanda Dr. Paul MUTURI (PhD)

More information

International Journal of Innovative Research and Advanced Studies (IJIRAS) Volume 4 Issue 8, August 2017 ISSN:

International Journal of Innovative Research and Advanced Studies (IJIRAS) Volume 4 Issue 8, August 2017 ISSN: The Influence Of Convenience Of Access On The Perceived Effectiveness Of E-Service Delivery Strategy By The National Transport And Safety Authority In Kenya Kibogong K. Duncan Jomo Kenyatta University

More information

EFFECT OF EMPLOYEE PARTICIPATION IN DECISION MAKING ON THE ORGANIZATIONAL COMMITMENT AMONGST ACADEMIC STAFF IN THE

EFFECT OF EMPLOYEE PARTICIPATION IN DECISION MAKING ON THE ORGANIZATIONAL COMMITMENT AMONGST ACADEMIC STAFF IN THE EFFECT OF EMPLOYEE PARTICIPATION IN DECISION MAKING ON THE ORGANIZATIONAL COMMITMENT AMONGST ACADEMIC STAFF IN THE Lawrence Wainaina* Dr. Mike Iravo* Dr. Anthony Waititu** PRIVATE AND PUBLIC UNIVERSITIES

More information

Effects of Service Quality, Price and Promotion on Customers Purchase Decision of Traveloka Online Airline Tickets in Jakarta, Indonesia

Effects of Service Quality, Price and Promotion on Customers Purchase Decision of Traveloka Online Airline Tickets in Jakarta, Indonesia International Journal of Management Science and Business Administration Volume 3, Issue 2, January 2017, Pages 42-49 DOI: 10.18775/ijmsba.1849-5664-5419.2014.32.1004 URL: http://dx.doi.org/10.18775/ijmsba.1849-5664-5419.2014.32.1004

More information

Perception of Concerns about the Quality Management System Implementation on Its Levels of Use

Perception of Concerns about the Quality Management System Implementation on Its Levels of Use International Journal of Business and Social Science Vol. 2 No. 17 www.ijbssnet.com Perception of Concerns about the Quality Management System Implementation on Its Levels of Use Cheng Ling, Tan * (Corresponding

More information

Organizational culture and its impact on creativity in Malaysian SMEs

Organizational culture and its impact on creativity in Malaysian SMEs 2011 3rd International Conference on Advanced Management Science IPEDR vol.19 (2011) (2011) IACSIT Press, Singapore Organizational culture and its impact on creativity in Malaysian SMEs Mohammad Zakersalehi,

More information

User Acceptance of E-Government Services

User Acceptance of E-Government Services Association for Information Systems AIS Electronic Library (AISeL) PACIS 2007 Proceedings Pacific Asia Conference on Information Systems (PACIS) 2007 User Acceptance of E-Government Services Ying-Hsun

More information

Perception of Organizational Politics and Influence of Job Attitude on Organizational Commitment. Abstract

Perception of Organizational Politics and Influence of Job Attitude on Organizational Commitment. Abstract 1 Perception of Organizational Politics and Influence of Job Attitude on Organizational Commitment Phatsorn Thiphaphongphakaphun 1 Piraphong Foosiri,D.B.A. 2 Abstract This research purposed to study the

More information

Factors Affecting Online Customer-to-Customer Purchase Intention: A Study of Indonesian Customers

Factors Affecting Online Customer-to-Customer Purchase Intention: A Study of Indonesian Customers th The 7 Smart Collaboration for Business in Technology and Information Industries 2016 Factors Affecting Online Customer-to-Customer Purchase Intention: A Study of Indonesian Customers Andi Muhammad Iqbal

More information

THE IMPACT OF ORGANIZATIONAL CULTURE ON INNOVATION ACITIVITIES - THE CASE OF X CORPORATION IN VIETNAM

THE IMPACT OF ORGANIZATIONAL CULTURE ON INNOVATION ACITIVITIES - THE CASE OF X CORPORATION IN VIETNAM Journal of Global Management Research 29 THE IMPACT OF ORGANIZATIONAL CULTURE ON INNOVATION ACITIVITIES - THE CASE OF X CORPORATION IN VIETNAM Phong Tuan NHAM, Faculty of business administration, University

More information

E-SERVICE QUALITY EXPERIENCE AND CUSTOMER LOYALTY: AN EMPHASIS OF THE NIGERIA AIRLINE OPERATORS

E-SERVICE QUALITY EXPERIENCE AND CUSTOMER LOYALTY: AN EMPHASIS OF THE NIGERIA AIRLINE OPERATORS European Journal of Business and Social Sciences, Vol. 1, No. 9, pp 118-125, December 2012. URL: http://www.ejbss.com/recent.aspx ISSN: 2235-767X E-SERVICE QUALITY EXPERIENCE AND CUSTOMER LOYALTY: AN EMPHASIS

More information

Effect of risk taking and competitive aggressiveness on the organizational performance of commercial state corporations

Effect of risk taking and competitive aggressiveness on the organizational performance of commercial state corporations Prime Journal of Business Administration and Management (BAM) ISSN: 2251-1261. Vol. 5(1), pp. 1737-1741, January 20 th, 2015 www.primejournal.org/bam Prime Journals Full Length Research Paper Effect of

More information

Factors Affecting Management Accounting Practices in Malaysia

Factors Affecting Management Accounting Practices in Malaysia International Journal of Business and Management; Vol. 12, No. 10; 2017 ISSN 1833-3850 E-ISSN 1833-8119 Published by Canadian Center of Science and Education Factors Affecting Management Accounting Practices

More information

THE RELATIONSHIP BETWEEN ORGANIZATIONAL CULTURE AND FIRM PERFORMANCE -A CROSS-CULTURAL STUDY AMONG TURKEY, RUSSIA, AND ROMANIA

THE RELATIONSHIP BETWEEN ORGANIZATIONAL CULTURE AND FIRM PERFORMANCE -A CROSS-CULTURAL STUDY AMONG TURKEY, RUSSIA, AND ROMANIA THE RELATIONSHIP BETWEEN ORGANIZATIONAL CULTURE AND FIRM PERFORMANCE -A CROSS-CULTURAL STUDY AMONG TURKEY, RUSSIA, AND ROMANIA Funda Özer Yeditepe Üniversitesi E-posta: funda.ozer@yeditepe.edu.tr Abstract

More information

F.T. Shah 1, K. Khan 2, A. Imam 3 *, M. Sadiqa 4

F.T. Shah 1, K. Khan 2, A. Imam 3 *, M. Sadiqa 4 Vidyabharati International Interdisciplinary Research Journal 4(1) 54-60 ISSN 2319-4979 IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION OF BANKING SECTOR EMPLOYEES: A STUDY OF LAHORE, PUNJAB F.T. Shah

More information

Consumers attitude and purchasing intention toward green packaged foods; A Malaysian perspective

Consumers attitude and purchasing intention toward green packaged foods; A Malaysian perspective 2012 International Conference on Economics Marketing and Management IPEDR Vol.28 (2012) (2012) IACSIT Press, Singapore Consumers attitude and purchasing intention toward green packaged foods; A Malaysian

More information

THE EFFECT OF GENERAL CONTROLS OF INFORMATION SYSTEM AUDITING IN THE PERFORMANCE OF INFORMATION SYSTEMS :FIELD STUDY

THE EFFECT OF GENERAL CONTROLS OF INFORMATION SYSTEM AUDITING IN THE PERFORMANCE OF INFORMATION SYSTEMS :FIELD STUDY THE EFFECT OF GENERAL CONTROLS OF INFORMATION SYSTEM AUDITING IN THE PERFORMANCE OF INFORMATION SYSTEMS :FIELD STUDY Mansour Naser ALraja Assistant Professor of Management Information Systems, Jerash University-Jordan

More information

Salary Determinants for Higher Institutions of Learning in Kenya

Salary Determinants for Higher Institutions of Learning in Kenya Salary Determinants for Higher Institutions of Learning in Kenya Bernard Muturi The Catholic University of Eastern Africa, Kenya Email: bmuturi@cuea.edu Philip Ngare University of Nairobi, Kenya Email:

More information

INFLUENCE OF ENTREPRENEURIAL NETWORKING ON SMALL ENTERPRISE SUCCESS: A SERVICE INDUSTRY PERSPECTIVE

INFLUENCE OF ENTREPRENEURIAL NETWORKING ON SMALL ENTERPRISE SUCCESS: A SERVICE INDUSTRY PERSPECTIVE INFLUENCE OF ENTREPRENEURIAL NETWORKING ON SMALL ENTERPRISE SUCCESS: A SERVICE INDUSTRY PERSPECTIVE Emma Serem Department of entrepreneurship studies, School of Human Resource Development, Moi University,

More information

AN ANALYSIS OF COMPETITIVE ADVANTAGE BASED ON INTELLECTUAL CAPITAL, SOCIAL CAPITAL AND STRATEGIC ENTREPRENEURSHIP AMONG STUDENT ENTREPRENEURS

AN ANALYSIS OF COMPETITIVE ADVANTAGE BASED ON INTELLECTUAL CAPITAL, SOCIAL CAPITAL AND STRATEGIC ENTREPRENEURSHIP AMONG STUDENT ENTREPRENEURS International Journal of Economics, Commerce and Management United Kingdom Vol. II, Issue 12, Dec 2014 http://ijecm.co.uk/ ISSN 2348 0386 AN ANALYSIS OF COMPETITIVE ADVANTAGE BASED ON INTELLECTUAL CAPITAL,

More information

SUCCESSFUL ENTREPRENEUR: A DISCRIMINANT ANALYSIS

SUCCESSFUL ENTREPRENEUR: A DISCRIMINANT ANALYSIS SUCCESSFUL ENTREPRENEUR: A DISCRIMINANT ANALYSIS M. B. M. Ismail Department of Management, Faculty of Management and Commerce, South Eastern University of Sri Lanka, Oluvil mbmismail@seu.ac.lk ABSTRACT:

More information

International Business & Economics Research Journal Third Quarter 2017 Volume 16, Number 3

International Business & Economics Research Journal Third Quarter 2017 Volume 16, Number 3 The Impact Of Metacognitive, Cognitive And Motivational Cultural Intelligence On Behavioral Cultural Intelligence Doreen J. Gooden, Florida International University, USA Carole Ann Creque, University of

More information

Leadership Behaviors, Trustworthiness, and Managers Ambidexterity

Leadership Behaviors, Trustworthiness, and Managers Ambidexterity Leadership Behaviors, Trustworthiness, and Managers Ambidexterity Anar Purvee and Dalantai Enkhtuvshin Abstract Previous studies analyzed the relationship between leadership and organizational innovation

More information

ANALYSIS OF SUCCESS FACTORS IN THE IMPLEMENTATION OF ERP SYSTEM IN RESEARCH INSTITUTE

ANALYSIS OF SUCCESS FACTORS IN THE IMPLEMENTATION OF ERP SYSTEM IN RESEARCH INSTITUTE ANALYSIS OF SUCCESS FACTORS IN THE IMPLEMENTATION OF ERP SYSTEM IN RESEARCH INSTITUTE 1 INDRA BUDI, 2 HABIBUL RAFUR 1,2 Faculty of Computer Science, Universitas Indonesia E-mail: 1 indra@cs.ui.ac.id, 2

More information

Attitudinal Loyalty Personality trait or brand specific?

Attitudinal Loyalty Personality trait or brand specific? Attitudinal Loyalty Personality trait or brand specific? Rebekah Bennett * Graduate School of Management University of Queensland and Sharyn Rundle-Thiele School of Marketing University of South Australia

More information

Impact of Corporate Governance on the Effectiveness of Accounting Information System in Jordanian Industrial Companies

Impact of Corporate Governance on the Effectiveness of Accounting Information System in Jordanian Industrial Companies International Business Research; Vol. 10, No. 10; 2017 ISSN 1913-9004 E-ISSN 1913-9012 Published by Canadian Center of Science and Education Impact of Corporate Governance on the Effectiveness of Accounting

More information

HOW TO SAY SORRY: INCREASING REVISIT INTENTION THROUGH EFFECTIVE SERVICE RECOVERY IN THEME PARKS

HOW TO SAY SORRY: INCREASING REVISIT INTENTION THROUGH EFFECTIVE SERVICE RECOVERY IN THEME PARKS SOCIAL BEHAVIOR AND PERSONALITY, 2010, 38(4), 509-514 Society for Personality Research (Inc.) DOI 10.2224/sbp.2010.38.4.509 HOW TO SAY SORRY: INCREASING REVISIT INTENTION THROUGH EFFECTIVE SERVICE RECOVERY

More information

MEASUREMENT OF DISCONFIRMATION IN ONLINE PURCHASING BEHAVIOR

MEASUREMENT OF DISCONFIRMATION IN ONLINE PURCHASING BEHAVIOR MEASUREMENT OF DISCONFIRMATION IN ONLINE PURCHASING BEHAVIOR Chinho Lin, Institute of Information Management of National Cheng Kung University, Taiwan R.O.C. Email: linn@mail.ncku.edu.tw Yu-Huei Wei, Department

More information

Toward An Understanding of the Behavioral Intention to Use Mobile Banking Services

Toward An Understanding of the Behavioral Intention to Use Mobile Banking Services Association for Information Systems AIS Electronic Library (AISeL) PACIS 2004 Proceedings Pacific Asia Conference on Information Systems (PACIS) December 2004 Toward An Understanding of the Behavioral

More information

Analyzing the impact of social media on consumer attitudes toward the brand and their intention to purchase

Analyzing the impact of social media on consumer attitudes toward the brand and their intention to purchase Global Media Journal, Persian Edition Fall and winter 402, Volume 9, Issue 4 Received in: /9//90/60 Accepted in: 6/90/90/6 Analyzing the impact of social on consumer attitudes toward the brand and their

More information

Evaluating the differences between Managerial and Executive level Personal Competencies -A critical analysis of select IT companies

Evaluating the differences between Managerial and Executive level Personal Competencies -A critical analysis of select IT companies BHAVAN S INTERNATIONAL JOURNAL OF BUSINESS Vol:4, 2 (2010) 71-76 ISSN 0974-0082 Evaluating the differences between Managerial and Executive level Personal Competencies -A critical analysis of select IT

More information

The Effect of Accounting Information Systems in Accounting

The Effect of Accounting Information Systems in Accounting The Effect of Accounting Information Systems in Accounting Awosejo, O.J 1, Kekwaletswe, R, M 2, Pretorius, P 3 and Zuva, T 4 Abstracts Generally, ICT have improved the quality of professional services

More information

KNOWLEDGE SHARING BEHAVIOUR AMONG ACADEMIC STAFF AT A PUBLIC HIGHER EDUCATION INSTITUTION IN MALAYSIA: HOW WILLING ARE THEY?

KNOWLEDGE SHARING BEHAVIOUR AMONG ACADEMIC STAFF AT A PUBLIC HIGHER EDUCATION INSTITUTION IN MALAYSIA: HOW WILLING ARE THEY? I J A B E R, Vol. 13, No. 7 (2015): 5279-5289 KNOWLEDGE SHARING BEHAVIOUR AMONG ACADEMIC STAFF AT A PUBLIC HIGHER EDUCATION INSTITUTION IN MALAYSIA: HOW WILLING ARE THEY? Normala Daud 1, Rabiah Abdul Wahab

More information

Effect Of Financial Innovations On Performance Of Microfinance Institutions In Nakuru Town, Kenya

Effect Of Financial Innovations On Performance Of Microfinance Institutions In Nakuru Town, Kenya IOSR Journal of Business and Management (IOSR-JBM) e-issn: 2278-487X, p-issn: 2319-7668. Volume 18, Issue 10. Ver. IV (October. 2016), PP 43-49 www.iosrjournals.org Effect Of Financial Innovations On Performance

More information

Three Research Approaches to Aligning Hogan Scales With Competencies

Three Research Approaches to Aligning Hogan Scales With Competencies Three Research Approaches to Aligning Hogan Scales With Competencies 2014 Hogan Assessment Systems Inc Executive Summary Organizations often use competency models to provide a common framework for aligning

More information

IMPACT OF BRAND CREDIBILITY ON CONSUMER LOYALTY A CASE STUDY OF FAST FOOD INDUSTRY IN DG KHAN, PAKISTAN

IMPACT OF BRAND CREDIBILITY ON CONSUMER LOYALTY A CASE STUDY OF FAST FOOD INDUSTRY IN DG KHAN, PAKISTAN IMPACT OF BRAND CREDIBILITY ON CONSUMER LOYALTY A CASE STUDY OF FAST FOOD INDUSTRY IN DG KHAN, PAKISTAN Dr. M. Shoukat Malik Faculty of Business Administration Alfalah institute of Banking and finance

More information

Examining the Factors Influencing Purchase Intention of Smartphones in Hong Kong

Examining the Factors Influencing Purchase Intention of Smartphones in Hong Kong Contemporary Management Research Pages 213-224, Vol. 12, No. 2, June 2016 doi:10.7903/cmr.13836 Examining the Factors Influencing Purchase Intention of Smartphones in Hong Kong Mei Mei Lau The Hong Kong

More information

The Relationship between E-Commerce Adoption and Organization Performance

The Relationship between E-Commerce Adoption and Organization Performance International Journal of Business and Management; Vol. 9, No. 1; 2014 ISSN 1833-3850 E-ISSN 1833-8119 Published by Canadian Center of Science and Education The Relationship between E-Commerce Adoption

More information

Nisreen F. Alshubaily Al Imam Mohammad Ibn Saud Islamic University (IMSIU) Riyadh, Saudi Arabia

Nisreen F. Alshubaily Al Imam Mohammad Ibn Saud Islamic University (IMSIU) Riyadh, Saudi Arabia The Role of Strategic Information Systems (SIS) in Supporting and Achieving the Competitive Advantages (CA): An Empirical Study on Saudi Banking Sector Nisreen F. Alshubaily Al Imam Mohammad Ibn Saud Islamic

More information

Management Science Letters

Management Science Letters Management Science Letters 3 (2013) 1547 1552 Contents lists available at GrowingScience Management Science Letters homepage: www.growingscience.com/msl An empirical investigation on the effects of spiritual

More information

An Empirical Investigation of Consumer Experience on Online Purchase Intention Bing-sheng YAN 1,a, Li-hua LI 2,b and Ke XU 3,c,*

An Empirical Investigation of Consumer Experience on Online Purchase Intention Bing-sheng YAN 1,a, Li-hua LI 2,b and Ke XU 3,c,* 2017 4th International Conference on Economics and Management (ICEM 2017) ISBN: 978-1-60595-467-7 An Empirical Investigation of Consumer Experience on Online Purchase Intention Bing-sheng YAN 1,a, Li-hua

More information

Proposal. The Impact of Economic Recession on. Customer Loyalty to Banks

Proposal. The Impact of Economic Recession on. Customer Loyalty to Banks Proposal The Impact of Economic Recession on Customer Loyalty to Banks Copyright Insta Research Ltd. All rights reserved. 1 Table of Contents 1. Introduction and Background...3 2. Aims and Objectives...4

More information

International Journal of Human Resource and Procurement Vol.1, Issue 5, 2013

International Journal of Human Resource and Procurement Vol.1, Issue 5, 2013 THE ROLE OF CHANGE MANAGEMENT ON THE PERFORMANCE OF PUBLIC INSTITUTIONS IN KENYA: A CASE OF KENYATTA NATIONAL HOSPITAL Munyao Martha Mukela CITATION: Munyao, M. M. (2013). The role of change management

More information

RELATIONSHIP BETWEEN SOCIAL CAPITAL AND ENTREPRENEURSHIP IN THE DEVELOPING COUNTRIES (A CASE STUDY, KURDISTAN PROVINCE OF IRAN)

RELATIONSHIP BETWEEN SOCIAL CAPITAL AND ENTREPRENEURSHIP IN THE DEVELOPING COUNTRIES (A CASE STUDY, KURDISTAN PROVINCE OF IRAN) ACRN Journal of Finance and Risk Perspectives Vol. 4, Issue 1, February 2015, p. 72-81 ISSN 2305-7394 RELATIONSHIP BETWEEN SOCIAL CAPITAL AND ENTREPRENEURSHIP IN THE DEVELOPING COUNTRIES (A CASE STUDY,

More information

The impacts of the antecedents on absorptive capacity and export performance: a meta-analytic review

The impacts of the antecedents on absorptive capacity and export performance: a meta-analytic review The impacts of the antecedents on absorptive capacity and export performance: a meta-analytic review Wu Wann-Yih 1 and Permatasari Yani 2,* 1 International Business Department, Chinese Culture University,

More information

A Study on the Factors Influencing Consumers Purchase Intention towards Carbonated Soft Drink Brand in Sri Lanka

A Study on the Factors Influencing Consumers Purchase Intention towards Carbonated Soft Drink Brand in Sri Lanka A Study on the Factors Influencing Consumers Purchase Intention towards Carbonated Soft Drink Brand in Sri Lanka Niroshan. A.M Department of Marketing Management, Eastern University Sri Lanka Abstract

More information

ISSN AnggreinyTatuil, The Impact of Service...

ISSN AnggreinyTatuil, The Impact of Service... THE IMPACT OF SERVICE QUALITY AND TRUST TO CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION AT BANK BCA MANADO by: AnggreinyTatuil Faculty of Economics and Business, International Business Administration

More information

MEASUREMENT OF TRAINING & DEVELOPMENT EFFECTIVENESS AN EMPIRICAL STUDY

MEASUREMENT OF TRAINING & DEVELOPMENT EFFECTIVENESS AN EMPIRICAL STUDY MEASUREMENT OF TRAINING & DEVELOPMENT EFFECTIVENESS AN EMPIRICAL STUDY DR. V.RAMA DEVI*; MR.NAGURVALI SHAIK** *PROFESSOR, KLU BUSINESS SCHOOL KL UNIVERSITY, VADDESWARAM, GUNTUR (DT.) ANDHRA PRADESH **KLU

More information

ORGANIZATIONAL COMMITMENT AMONG PHYSICAL EDUCATION ABSTRACT

ORGANIZATIONAL COMMITMENT AMONG PHYSICAL EDUCATION ABSTRACT THE RELATIONSHIP BETWEEN INTRINSIC MOTIVATION AND ORGANIZATIONAL COMMITMENT AMONG PHYSICAL EDUCATION TEACHERS OF SANANDAJ CITY AKRAM ABBAS ZADEH 1, JALIL MORADI* 2 AND KOROSH VEISI 2 1 Department of Physical

More information

Job Satisfaction and Employee Turnover Intention: A Case Study of Private Hospital in Erbil

Job Satisfaction and Employee Turnover Intention: A Case Study of Private Hospital in Erbil Job Satisfaction and Employee Turnover Intention: A Case Study of Private Hospital in Erbil Govand Anwar 1 & Inji Shukur 2 1 Department of Business and Administration, Ishik University, Erbil, Iraq 2 Department

More information

The Organisational Culture and Effectiveness of Companies involved in Public Sector Housing Construction in Hong Kong

The Organisational Culture and Effectiveness of Companies involved in Public Sector Housing Construction in Hong Kong CIB TG 23 International Conference, October 2003, Hong Kong Page 1 of 11 The Organisational Culture and Effectiveness of Companies involved in Public Sector Housing Construction in Hong Kong Vaughan Coffey

More information

EFFECT OF LEADERSHIP STYLE ON ORGANIZATIONAL COMMITMENT

EFFECT OF LEADERSHIP STYLE ON ORGANIZATIONAL COMMITMENT EFFECT OF LEADERSHIP STYLE ON ORGANIZATIONAL COMMITMENT Olayide Abosede Aina, MBA, DM Esteamop Consulting, Atlanta, GA, USA Kewal K. Verma, M.Tech., Ph.D. BCA International, Austin, TX, USA July 2017 1

More information

Relationship between Counterproductive Work Behavior and Organizational Citizenship Behavior: Empirical Evidence from Pakistani Banks

Relationship between Counterproductive Work Behavior and Organizational Citizenship Behavior: Empirical Evidence from Pakistani Banks Relationship between Counterproductive Work and Organizational Citizenship : Empirical Evidence from Pakistani Banks Abstract Dr. Gohar Zaman * Dr. Nazim Ali Fahad Afridi The basic objective of this study

More information

An Integrative Model of Clients' Decision to Adopt an Application Service Provider

An Integrative Model of Clients' Decision to Adopt an Application Service Provider Association for Information Systems AIS Electronic Library (AISeL) AMCIS 2003 Proceedings Americas Conference on Information Systems (AMCIS) December 2003 An Integrative Model of Clients' Decision to Adopt

More information

The Technology Acceptance Model for Competitive Software Products

The Technology Acceptance Model for Competitive Software Products The Technology Acceptance Model for Competitive Software Products Hock Chuan CHAN Department of Information Systems National University of Singapore chanhc@comp.nus.edu.sg Jing YANG Department of Information

More information

DEVELOPING AN ENTERPRISE RISK MANAGEMENT VALUE ENHANCING MODEL MANIFESTED THROUGH ECONOMIC VALUE ADDED ANALYSIS

DEVELOPING AN ENTERPRISE RISK MANAGEMENT VALUE ENHANCING MODEL MANIFESTED THROUGH ECONOMIC VALUE ADDED ANALYSIS DEVELOPING AN ENTERPRISE RISK MANAGEMENT VALUE ENHANCING MODEL MANIFESTED THROUGH ECONOMIC VALUE ADDED ANALYSIS MUHAMMAD KASHIF SHAD 1, FONG-WOON LAI 2 Department of Management and Humanities 1, 2 Universiti

More information

CUSTOMER SATISFACTION IN FAST FOOD INDUSTRY: A CASE STUDY OF MYSORE ABSTRACT

CUSTOMER SATISFACTION IN FAST FOOD INDUSTRY: A CASE STUDY OF MYSORE ABSTRACT CUSTOMER SATISFACTION IN FAST FOOD INDUSTRY: A CASE STUDY OF MYSORE Dr.S.J.MANJUNATH 1, Associate Professor MBA Department, B.N. Bahadur Institute of Management Sciences, Mysore, Karanatka, SHIREEN REGINALD

More information

Audit Procedures in an Electronic Data Processing Environment: A Study of Selected Audit Firms in Nigeria

Audit Procedures in an Electronic Data Processing Environment: A Study of Selected Audit Firms in Nigeria Audit Procedures in an Electronic Data Processing Environment: A Study of Selected Audit Firms in Nigeria Eme J. Efiong (Ph.D), Bassey E. Bassey (Ph.D), Eno O. Osadim & Udonna R. Onyeogaziri Department

More information

Published by European Centre for Research Training and Development UK (www.eajournals.org)

Published by European Centre for Research Training and Development UK (www.eajournals.org) MODERATING EFFECT OF INFORMATION TECHNOLOGY UTILIZATION ON THE RELATIONSHIP BETWEEN COMMUNICATION AND CUSTOMER SATISFACTION Charles Bosire Nyameino Dr.Ronald Bonuke Prof.Thomas Kimeli Cheruiyot Moi University

More information

Analyzing the Effect of Consumers Perception of Brand Personality on Purchase Intention (Case study: Maz Maz Company)

Analyzing the Effect of Consumers Perception of Brand Personality on Purchase Intention (Case study: Maz Maz Company) Analyzing the Effect of Consumers Perception of Personality on Purchase Intention (Case study: Maz Maz Company) Kamran Kalantari 1, Farzaneh Khalili 2 1, 2 Department of Humanities, Abhar Branch, Islamic

More information

Advert Exposure on Consumer Purchase Decisions: An Empirical Study on MTN Nigeria

Advert Exposure on Consumer Purchase Decisions: An Empirical Study on MTN Nigeria IBIMA Publishing Journal of Accounting and Auditing: Research & Practice http://www.ibimapublishing.com/journals/jaarp/jaarp.html Vol. 2015 (2015), Article ID 435369, 9 pages DOI: 10.5171/2015.435369 Research

More information

Factors Affecting Internet Banking Adoption among Young Adults:

Factors Affecting Internet Banking Adoption among Young Adults: 0 International Conference on Social Science and Humanity IPEDR vol. (0) (0) IACSIT Press, Singapore Factors Affecting Internet Banking Adoption among Young Adults: Evidence from Malaysia Uchenna Cyril

More information

Contingency Model for Estimating Strategic Information Systems Planning

Contingency Model for Estimating Strategic Information Systems Planning Contingency Model for Estimating Strategic Information Systems Planning Fakhraddin MAROOFI Fatemeh KAHRARIANI Department of Management University of Kurdistan Kurdistan, Iran E-mail: f_maroofi@yahoo.com

More information

Regression analysis of profit per 1 kg milk produced in selected dairy cattle farms

Regression analysis of profit per 1 kg milk produced in selected dairy cattle farms ISSN: 2319-7706 Volume 4 Number 2 (2015) pp. 713-719 http://www.ijcmas.com Original Research Article Regression analysis of profit per 1 kg milk produced in selected dairy cattle farms K. Stankov¹*, St.

More information

How to Get More Value from Your Survey Data

How to Get More Value from Your Survey Data Technical report How to Get More Value from Your Survey Data Discover four advanced analysis techniques that make survey research more effective Table of contents Introduction..............................................................3

More information

Detecting sub-cultures in an organisation

Detecting sub-cultures in an organisation Detecting sub-cultures in an organisation N. Martins & H. von der Ohe ABSTRACT The purpose ofthis study was to determine whether an organisational culture questionnaire could be used to detect sub-cultures

More information

Research on Influence Factors of Crowdfunding

Research on Influence Factors of Crowdfunding International Business and Management Vol. 9, No. 2, 2014, pp. 27-31 DOI:10.3968/5569 ISSN 1923-841X [Print] ISSN 1923-8428 [Online] www.cscanada.net www.cscanada.org Research on Influence Factors of Crowdfunding

More information

Journal of Internet Banking and Commerce

Journal of Internet Banking and Commerce Journal of Internet Banking and Commerce An open access Internet journal (http://www.arraydev.com/commerce/jibc/) Journal of Internet Banking and Commerce, August 2010, vol. 15, no.2 (http://www.arraydev.com/commerce/jibc/)

More information

Factors Contributing to Customer Loyalty Towards Telecommunication Service Provider

Factors Contributing to Customer Loyalty Towards Telecommunication Service Provider Available online at www.sciencedirect.com Procedia - Social and Behavioral Sciences 40 ( 2012 ) 282 286 The 2012 International Conference on Asia Pacific Business Innovation & Technology Management Factors

More information

I. D. C. Wijerathna 1

I. D. C. Wijerathna 1 Service Quality Factors Affecting Passenger Satisfaction in Public Bus Transportation: a case study of Kegalle District Passenger Bus Transportation Service Sector reforms for Economic Development Introduction

More information

Factors Influencing the Growth of Small and Medium Quantity Surveying Firms in Nigeria

Factors Influencing the Growth of Small and Medium Quantity Surveying Firms in Nigeria http:www.internationalpolicybrief.org/journals/international-scientific-research-consortium-journals INTERNATIONAL JOURNAL OF DEVELOPMENT STRATEGIES IN HUMANITIES, MANAGEMENT AND SOCIAL Factors Influencing

More information

Impact of Relational Capital Management on Firm Performance. Ali Raza 1

Impact of Relational Capital Management on Firm Performance. Ali Raza 1 Impact of Relational Capital Management on Firm Performance Ali Raza 1 Abstract The aim of the article is to evaluate the influence of relational capital management on organizational performance. Data

More information

Key Word: Transformational Leadership, Organizational Conflict, Applied Science University

Key Word: Transformational Leadership, Organizational Conflict, Applied Science University 76 The role of transformational leadership in reducing organizational conflict (An Empirical Study at the Applied Science Private University) Abstract: This study aimed to identify the impact of Transformational

More information

Cognitive Factors and its Impact on Job Satisfaction- A Study on Selected Information Technology Enabled Service Companies in Bengaluru

Cognitive Factors and its Impact on Job Satisfaction- A Study on Selected Information Technology Enabled Service Companies in Bengaluru DOI:10.18311/sdmimd/2017/15724 Cognitive Factors and its Impact on Job Satisfaction- A Study on Selected Information Technology Enabled Service Companies in Bengaluru Anthony Samson 1 * and K. Nagendra

More information

Determinants of Customer Satisfaction in Fast Food Industry A Study of Fast Food Restaurants Peshawar Pakistan

Determinants of Customer Satisfaction in Fast Food Industry A Study of Fast Food Restaurants Peshawar Pakistan ; pp. 56-65 DOI: 10.2478/stcb-2013-0002 ISSN 1337-7493 Determinants of Customer Satisfaction in Fast Food Industry A Study of Fast Food Restaurants Peshawar Pakistan Shahzad Khan 1 - Syed Majid Hussain

More information

A Study on Relationship between Emotional Intelligence and Organizational Learning

A Study on Relationship between Emotional Intelligence and Organizational Learning A Study on Relationship between Emotional Intelligence and Organizational Learning Mostafa Kazemi, Associated Professor of Business Management, Ferdowsi University of Mashhad, Iran Mehdi Baghban, Master

More information

International Journal of Business and Administration Research Review, Vol. 2, Issue.1, Jan-March, Page 36

International Journal of Business and Administration Research Review, Vol. 2, Issue.1, Jan-March, Page 36 FRANCHISING BUSINESS MODEL: AN EXPERIENCE FROM THE INDIAN RETAIL INDUSTRY Prof. Chithambar Gupta V* Dr. Hampanna M** *Associate Professor, School of Management, Reva University, Bangalore. **Professor

More information

Information Security Policy Compliance: A User Acceptance Perspective

Information Security Policy Compliance: A User Acceptance Perspective Association for Information Systems AIS Electronic Library (AISeL) MWAIS 2011 Proceedings Midwest (MWAIS) 5-20-2011 Information Security Policy Compliance: A User Acceptance Perspective Ahmad Al-Omari,

More information

Internet Shopping Behavior of Turkish Customers: Comparison of Two Competing Models

Internet Shopping Behavior of Turkish Customers: Comparison of Two Competing Models Internet Shopping Behavior of Turkish Customers: Comparison of Two Competing Namik Kemal University, School of Business and Economics, Department of Management, Tekirdag, Turkey, aykut.turan@gmail.com

More information

Priscilla Jennifer Rumbay. The Impact of THE IMPACT OF CUSTOMER LOYALTY PROGRAM TO CUSTOMER LOYALTY (STUDY OF GAUDI CLOTHING STORE MANADO)

Priscilla Jennifer Rumbay. The Impact of THE IMPACT OF CUSTOMER LOYALTY PROGRAM TO CUSTOMER LOYALTY (STUDY OF GAUDI CLOTHING STORE MANADO) THE IMPACT OF CUSTOMER LOYALTY PROGRAM TO CUSTOMER LOYALTY (STUDY OF GAUDI CLOTHING STORE MANADO) by: Priscilla Jennifer Rumbay 1 Faculty of Economics and Business International Business Administration

More information

The Journal of Applied Business Research March/April 2014 Volume 30, Number 2

The Journal of Applied Business Research March/April 2014 Volume 30, Number 2 The Impact Of Talent Management In Enhancing Organizational Reputation: An Empirical Study On The Jordanian Telecommunications Companies Ahmad Ali Salih, AI-Zaytoonah University of Jordan, Jordan Loay

More information

UNDERSTANDING CONSUMERS RISKS PERCEPTION FOR BANKING ON THE INTERNET

UNDERSTANDING CONSUMERS RISKS PERCEPTION FOR BANKING ON THE INTERNET UNDERSTANDING CONSUMERS RISKS PERCEPTION FOR BANKING ON THE INTERNET * 1 Dash Manoranjan, 2 Mishra Bidhu Bhusan, 3 Biswal Saroj Kanta & 4 Mishra Suryakanta 1,3,4 Faculty of Management Studies, Siksha O

More information

FACTORS AFFECTING ON PHARMACEUTICAL PRODUCTS BRAND PROMOTIONS: A STUDY ON PROFESSIONAL ENDORSEMENT PERSPECTIVE

FACTORS AFFECTING ON PHARMACEUTICAL PRODUCTS BRAND PROMOTIONS: A STUDY ON PROFESSIONAL ENDORSEMENT PERSPECTIVE FACTORS AFFECTING ON PHARMACEUTICAL PRODUCTS BRAND PROMOTIONS: A STUDY ON PROFESSIONAL ENDORSEMENT PERSPECTIVE Sriwignarajaa, K. and Fernando, P.M.P. Department of Marketing Management, Faculty of Commerce

More information

CAPACITY BUILDING BOOST EMPLOYEE PERFORMANCE IN BANKING SECTOR OF PAKISTAN. Manuscript ID: RCMSS/IJPAMR/AUGUST/

CAPACITY BUILDING BOOST EMPLOYEE PERFORMANCE IN BANKING SECTOR OF PAKISTAN. Manuscript ID: RCMSS/IJPAMR/AUGUST/ CAPACITY BUILDING BOOST EMPLOYEE PERFORMANCE IN BANKING SECTOR OF PAKISTAN Tahir Ahmad 1, Faiza Farrukh 2 & Sana Nazir 3 1 MS Research Scholar, Department of Management Science, Iqra University, Islamabad,

More information

STUDY OF CUSTOMER PERCEPTION OF TELECOMMUNICATION SERVICE PROVIDERS IN HIMACHAL DISTT SOLAN

STUDY OF CUSTOMER PERCEPTION OF TELECOMMUNICATION SERVICE PROVIDERS IN HIMACHAL DISTT SOLAN STUDY OF CUSTOMER PERCEPTION OF TELECOMMUNICATION SERVICE PROVIDERS IN HIMACHAL DISTT SOLAN RENU VIJ* *Assistant Professor, Department of Management Studies, Baddi University of Emerging Science & Technology,

More information

LEADERSHIP AND WORK-RELATED ATTITUDE AMONG BANK EMPLOYEES IN NORTHERN REGION OF MALAYSIA

LEADERSHIP AND WORK-RELATED ATTITUDE AMONG BANK EMPLOYEES IN NORTHERN REGION OF MALAYSIA LEADERSHIP AND WORK-RELATED ATTITUDE AMONG BANK EMPLOYEES IN NORTHERN REGION OF MALAYSIA 1* Muhammad Hasmi Abu Hassan Asaari, 1 Nasina Mat Desa, 1 Mohamed Asri Mohd Ali 1 Management Section, School of

More information

Influence of Transformational Leadership, Organizational Culture and Trust on Organizational Commitment

Influence of Transformational Leadership, Organizational Culture and Trust on Organizational Commitment International Journal of Managerial Studies and Research (IJMSR) Volume 4, Issue 9, September 2016, PP 47-51 ISSN 2349-0330 (Print) & ISSN 2349-0349 (Online) http://dx.doi.org/10.20431/2349-0349.0409006

More information

Knowledge And Knowledge Management As A Competitive Advantage

Knowledge And Knowledge Management As A Competitive Advantage acta graphica 177 udc 65.01:001:655 preliminary communication received: 01-03-2009 accepted: 25-05-2009 Knowledge And Knowledge Management As A Competitive Advantage Author Diana Bratić, M. Sc. University

More information

Effect of Employees Communication and Participation on Employees Job Satisfaction: An Empirical Study on Airline Companies in Iran

Effect of Employees Communication and Participation on Employees Job Satisfaction: An Empirical Study on Airline Companies in Iran 2012 2 nd International Conference on Economics, Trade and Development IPEDR vol.36 (2012) (2012) IACSIT Press, Singapore Effect of Employees Communication and Participation on Employees Job Satisfaction:

More information

2 the most pivotal areas of management research and it has become an interdisciplinary domain which advancement is subject to the contributions made b

2 the most pivotal areas of management research and it has become an interdisciplinary domain which advancement is subject to the contributions made b 1 Organizational Learning Capacity And Organizational Effectiveness: The Moderating role of Absorptive Capacity Andrew C. Ologbo Faculty of Management, Universiti Teknologi Malaysia (UTM), 81310 Skudai,

More information

Effects of Competitive Strategy, Knowledge Management and E-Business Adoption on Performance

Effects of Competitive Strategy, Knowledge Management and E-Business Adoption on Performance Effects of Competitive Strategy, Knowledge Management and E-Business Adoption on Performance Shu-Hung Hsu, Assistant Professor Department of Business Administration, Nanhua University, Taiwan ABSTRACT

More information

Towards green loyalty: the influences of green perceived risk, green image, green trust and green satisfaction

Towards green loyalty: the influences of green perceived risk, green image, green trust and green satisfaction IOP Conference Series: Earth and Environmental Science PAPER OPEN ACCESS Towards green loyalty: the influences of green perceived risk, green image, green trust and green satisfaction To cite this article:

More information

Factors that Influence Strategic Value in E-Commerce, Among Small Business ABSTRACT

Factors that Influence Strategic Value in E-Commerce, Among Small Business ABSTRACT Factors that Influence Strategic Value in E-Commerce, Among Small Business Obyung Kwun Southern University at New Orleans, Buiding 6B 6801 Press Drive New Orleans, LA 70126 okwun@suno.edu, (504)2845462

More information

On growing your own future leaders: Succession planning practices of hospices

On growing your own future leaders: Succession planning practices of hospices Otterbein University Digital Commons @ Otterbein Health and Sports Sciences Faculty Scholarship Health and Sports Sciences 2009 On growing your own future leaders: Succession planning practices of hospices

More information

Khaled Ibraheem Linking endorsement branding strategy on corporate reputation and brand equity. BBS Doctoral Symposium March 2009

Khaled Ibraheem Linking endorsement branding strategy on corporate reputation and brand equity. BBS Doctoral Symposium March 2009 Khaled Ibraheem 0631870 Linking endorsement branding strategy on corporate reputation and brand equity BBS Doctoral Symposium 23-24 March 2009 Abstract Corporate reputation has attracted the attention

More information

Intention to Use Renewable Energy: Mediating role of Attitude

Intention to Use Renewable Energy: Mediating role of Attitude Energy Research Journal 3 (2): 37-44, 2012 ISSN 1949-0151 2012 doi:10.3844/erjsp.2012.37.44 Published Online 3 (2) 2012 (http://www.thescipub.com/erj.toc) Intention to Use Renewable Energy: Mediating role

More information

THE COMPARATIVE STUDY OF ATTITUDES TOWARD ENTREPRENEURIAL INTENTION BETWEEN ASEAN AND EUROPE: AN ANALYSIS USING GEM DATA

THE COMPARATIVE STUDY OF ATTITUDES TOWARD ENTREPRENEURIAL INTENTION BETWEEN ASEAN AND EUROPE: AN ANALYSIS USING GEM DATA I J A B E R, Vol. 13, No. 6 (2015): 4485-4494 THE COMPARATIVE STUDY OF ATTITUDES TOWARD ENTREPRENEURIAL INTENTION BETWEEN ASEAN AND EUROPE: AN ANALYSIS USING GEM DATA Dr. Wilert Puriwat 1 and Dr. Suchart

More information

A Study on Employee Engagement and its importance for Employee Retention in IT industry in India

A Study on Employee Engagement and its importance for Employee Retention in IT industry in India A Study on Employee Engagement and its importance for Employee Retention in IT industry in India 1 Dr. Sanjeevani Gangwani, 2 Dr. Rajendra Singh, 3 Ms. Khushbu Dubey, 4 Dr. Pooja Dasgupta 1 Professor,

More information

Relationship between RATER Service Quality Dimensions and Customer Satisfaction Study on Travel agents in Punjab

Relationship between RATER Service Quality Dimensions and Customer Satisfaction Study on Travel agents in Punjab DOI : 10.18843/rwjasc/v9i1/19 DOI URL : http://dx.doi.org/10.18843/rwjasc/v9i1/19 Relationship between RATER Service Quality Dimensions and Customer Satisfaction Study on Travel agents in Punjab Raju Rosha,

More information