JOB DESCRIPTION. Department: Hertfordshire and West Essex Sustainability and Transformation Partnership.

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1 JOB DESCRIPTION Job Title: STP Programme Manager Department: Hertfordshire and West Essex Sustainability and Transformation Partnership. Location: Base Hatfield, Hertfordshire, but required to work agilely. Salary Band: 8b tbc Reports to: STP Programme Director Accountable to: Workstream SRO and/or Director. Appointment Type: (Permanent, fixed term): Fixed Term Job description last updated: July 2017 Key Purpose of Job: The role of Programme Manager is to support the STP workstream SRO, clinical lead and responsible Directors in delivery of the stated objectives of the STP workstreams. The post holder will contribute complex project management expert knowledge and experience in guiding others through the challenges of service transformation projects with complex stakeholder management. The aim will be to give programme managerial leadership to the workstreams forming a cooperative engagement with key stakeholders across the Sustainability and Transformation Partnership. The post holder will define a clear strategic direction, setting out plans for project delivery and coordinating redesign and commissioning development. Success in the role depends on promoting excellent teamwork with workstream SROs, clinical leads and colleagues across the STP. Key Responsibilities: To support on the development and delivery of designated work streams as agreed with the STP Programme Director. To work in partnership with the clinical leads to form and sustain effective clinical collaboration for the workstreams. 1

2 To be responsible for a high standard of work supporting the delivery of projects on time, to quality standards and in a cost effective manner. Maintain and update the project plan with regular reporting to monitor progress and resources. To pro-actively manage stakeholders, responding to and resolving differences between them when this arises, through facilitation or other appropriate mechanisms. Including in the senior capacity offering a route for escalation and resolution with other programmes when necessary. To ensure public and patient involvement in the workstreams. To actively promote prevention of ill-health and self-management within the workstream plans. To take into account the impact of any change the projects will have on the system and ensure wide engagement to secure full ownership and buy-in. Advocate the projects within the workstream at senior and executive levels and ensure active engagement and sponsorship within STP as a whole. To ensure a communications strategy is progressed for the workstreams. To ensure the flexibility of the programme and projects, if required to meet conflicting/changing requirements. To contribute to the strategy, policy, development, governance and performance management of the STP. To plan and organise numerous events/meetings. Ensuring communication tools are used to their maximum value for circulating the minutes, agenda and presentations in a timely manner. Develop and maintain constructive relationships with a broad range of internal and external stakeholders. Support other members of the STP PMO team. To provide expertise and knowledge to the process of programme management, service transformation and stakeholder engagement. Key Working Relationships Senior clinical and managerial colleagues and stakeholders across the STP. In particular teams from CCGs, providers, locality authorities, NHSI, NHSE, third sector, General Practice and other primary care providers. Nurture key relationships and maintains networks internally and externally, including national and regional networks. Established PMOs working in the STP system. Close liaison with the Communications and Patient Engagement teams on engaging with the public, staff and stakeholders. Matrix work across all other teams to address inter-dependencies and ensure alignment of mutual objectives. Establish good working relationships with colleagues to ensure delivery workstreams. Programme Management Be responsible for the design, project management, and development of a range of workstreams across the STP. Develop clinical reference/working groups for workstream areas to ensure clinical collaboration and delivery of stated objectives. Ensure workstreams meet stated objectives, embracing innovation and best practice. 2

3 Understand blockages in pathways and workstream delivery, identifying solutions and developing ideas to overcome them. Understand activity and finance information, identifying impact of changes and benefits of making the change. Ensure that performance indicators are reported in a timely and accurate fashion as required to meeting the requirements of the workstream and PMO. Production of Programme and Project Documentation as required by the PMO. Design and implementation of evaluation plans to review the impact, risks and success of workstreams. Communications Communicate highly complex, highly sensitive or contentious information at all levels using negotiation skills, persuasion and diplomacy and communication information where it may not be well received. Having the ability to deal with potentially contentious and/or antagonistic situations and behaviours, applying a high level of emotional intelligence and maintaining personal resilience. Develop and manage effective working relationships with a wide range of organisations service providers and service user representatives. Prepare and present reports to a range of audiences. Analytical and Judgemental Utilise analytical skills to reflect on and interpret highly complex information, facts or situations which require analysis, option appraisal and generation of solutions. Undertake benchmarking against best practice when considering projects to include effectiveness, productivity and performance when proposing changes. Provide and receive highly complex, sensitive and contentious information, presenting information, to a wide range of stakeholders in a formal setting. Collate and interpret appropriate quantitative and qualitative data in order to prepare reports, communication complex information to a wide range of stakeholders. Co-ordinate hard data and soft intelligence ensuring it is visible and utilised by the workstream. Support the use of research material on good practice and benchmarking in delivering the workstreams. Policy and Service Lead on the interpretation and implementation of local, national and organisational policy and guidelines within the workstream area. Identify new areas of service redesign and development in specific work stream area, which will improve quality, productivity and efficiency. Develop a high level knowledge and awareness of national policy and best practice in relation to designated workstream areas. Research and Development Reflect on benchmarking information and considering impact and potential opportunities. 3

4 Explore innovative ways of working and consider application to local context. Freedom to Act Be responsible for managing and prioritising own workload independently. Ensure that all duties are carried out to the highest possible standard and in accordance with current quality initiatives within the area of work. Deputise for the STP Programme and Associate Programme Director as required, expanding on the knowledge, skills and experience for personal professional development. Resources: Act in a way that is compliant with standing orders and standing financial instructions in the discharge of this responsibility Managing third parties (such as consultants/interims) to ensure deliverables are met in a timely manner and within budget 4

5 Qualifications and Experience PERSON SPECIFICATION Essential (where noted, desirable only) Degree level qualification or equivalent Relevant Masters level qualification in field of health or social care (desirable) Formal Programme and/or Project management training and experience (desirable) At least 5 years experience in managing complex programmes and projects through to delivery. Experience of programme management in health/social care (desirable) Experienced in reviewing and interpreting complex financial and analytical information to support the development of strategic plans Experience of collaborative with a range of stakeholders. Experience of working in partnership with clinical leaders (desirable) Experience of developing and delivering improvement and efficiency plans Assess Form Form Form Form Knowledge Must demonstrate knowledge of the current health and social care issues Knowledge health and social care issues in Hertfordshire and West Essex (desirable) Clear understanding and grasp of current national health policy and structure Skills Ability to translate strategic direction into achievable objectives and plans Highly developed analytical and problem solving skills Comfortable dealing with financial information, including a working knowledge of NHS financial processes and involvement in budget setting Extensive experience of managing complex projects Skilled communicator and negotiator - provide and receive highly complex, sensitive and contentious information Highly developed communication skills for delivering key messages to a range of stakeholders both internal and external to the organisation including those at a very senior level Negotiate with senior stakeholders on difficult and controversial issues. Able to analyse complex facts and situations and develop a clear sense of direction / range of options for agreement with key stakeholders Expertise in leading change 5

6 Personal Attributes Other requirements Include any particular physical skills such as manual dexterity, use of specific equipment, mobility, any physical demands, driving. Skilled in delivering results through others and using a range of levers where this is outside of line management responsibility Ability to make decisions autonomously when required on difficult issues Equality and Diversity knowledge and understanding of equality and diversity issues and how personally can make a positive difference to this agenda Numerate: able to interpret, collate and present numerical information. Must be able to demonstrate energy, enthusiasm and confidence Able to be tenacious and follow through on multiple strands of work simultaneously, and in the face of competing pressures and demands Ability to work under pressure and with resilience Commitment to continuing professional development Ability to maintain confidentiality and trust Must be able to demonstrate ability to work well within a team Innovative thinking and complex problem solving. Good emotional intelligence and personal resilience Ability to work as part of a team The post holder will be required to use the usual range of computer packages to do their job, including use of a keyboard. Manage an unpredictable work pattern, with frequent interruptions and responding to deadlines. Be required to concentrate for long periods of time on involved and complex tasks. The post holder should be able to provide own means of transport and be prepared to travel to venues offsite when and as required. Car driver and current driving licence essential with access to a car (unless you have a disability as defined by the Disability Discrimination Act 1995) Values and Behaviours Our values and behaviours have been developed by over 800 service users, carers and members of staff. They describe how we aim to be with service users, carers and each other. By living our values we will deliver our ambition to be a leading provider for everyone we work with. We are welcoming so you feel valued as an individual We are kind so you can feel cared for 6

7 We are positive so you can feel supported and included We are respectful so you can feel listened to and heard We are professional so you can feel safe and confident Our values set the tone for: The way we plan and make decisions. The way we behave with service users and each other. The kind of colleagues we recruit. The way we induct, appraise and develop our staff Equality and Diversity Hertfordshire Partnership University NHS Foundation Trust is committed to providing an environment where all staff, service users and carers enjoy equality of opportunity. The Trust works to eliminate all forms of discrimination and recognise that this requires, not only a commitment to remove discrimination, but also action through positive policies to redress inequalities. Providing equality of opportunity means understanding and appreciating the diversity of our staff, service users & carers and ensuring a supportive environment free from harassment. Because of this Hertfordshire Partnership University NHS Foundation Trust actively encourages its staff to challenge discrimination and promote equality of opportunity for all. Confidentiality All staff must be aware of the Data Protection Act 1984, and its subsequent amendments, which is now in force. This means that protection of data about individuals is a requirement of the law and if any employee is found to have permitted unauthorised disclosure, the Trust and the individual may be prosecuted. Information and Records Management The postholder must be competent in using IT and have the relevant skills to carry out the activities required for the post. To comply with the Data Protection Act 1998, Freedom of Information Act 2000 and Department of Health Code of Confidentiality in line with Trust procedures. To adhere to the Trust s policies on records management including creation, use, storing and retention and disposal of records. Adhere to the Trust s Corporate Identity (using the standard templates available on Trustspace). Safeguarding Adults and Children The Trust is committed to ensuring adults and children are protected and come to no harm from abuse. All employees have a responsibility to be aware of national and local policies, 7

8 their individual responsibilities with regards to the protection and safeguarding of both adults and children, and must adhere to them at all times. Health and Safety The post holder has a duty of care to themselves and to others with whom they come into contact in the course of their work as laid down in the Health and Safety at Work Act 1974 and any subsequent amendment or legislation. Organisational Change As services develop and change, the post holder may be required to undertake other responsibilities within the Trust. This job description is not exhaustive and is subject to review in the light of the changing needs of the organisation. Any review of this job description will be undertaken in discussion with the post holder. 8