Leading the Way. Every Day

Transcription

1 Leading the Way Every Day

2 15:00 GMT Dallas Clients and their Cartus teams begin a Day of collaborative reviews and planning for the coming year.

3 Connecting with a passion. Some of our clients move a select number of employees each year, while others move hundreds. For each of those employees, the only story that matters is their own. And for our clients, every move is part of a much larger story that will affect the future of their organization. For 60 years, we ve built Cartus to provide guidance to everyone touched by the relocation process at any time of day, anywhere in the world. Today we are the most trusted guide in the industry, working on behalf of a remarkably diverse client base with the most extensive services and global reach of any provider. We create total mobility solutions that seamlessly combine the global management of your program with services that are delivered directly from local Cartus offices around the world. Our uniform, proven technology platform connects all of our service centres worldwide, ensuring service consistency, accurate reporting, and effective global supplier management. Cartus is committed to your success as measured by employee satisfaction, cost, and efficiency and we deliver. Our unparalleled experience and capabilities give us a unique ability to help you write the next chapter of your organization s story. Every day holds a thousand stories. Our mission is to give each a happy ending.

4 13:00 GMT Danbury, Frankfurt, and São Paulo While David was settling into his new position, Cartus made sure his daughter s school year had a perfect start.

5 We exist to serve. At Cartus, we come to work every day to help you succeed, fulfilling your needs with passion and precision, and earning the trust of everyone whose lives we touch. We believe that we are defined by our service, so we always look at ourselves through your eyes and through those of your relocating employees. We provide end-to-end guidance, driven by a person-to-person commitment and an unwavering respect for the needs of others. Dedicated guidance directly delivered As part of your dedicated Cartus team, we assign a highly trained, compassionate Consultant to serve as your employee s day-to-day partner. He or she will seamlessly coordinate all aspects of the relocation experience, drawing on the expertise and resources of Cartus and delivering them personally. Truly earning the title of Consultants, they begin by assessing your employee s needs and thoroughly explaining all authorized benefits. From there, they guide the employee through each step in the process, such as shipping household goods, selling the employee s current home, or scheduling intercultural training. Most importantly, Cartus Consultants always keep in sharp focus the challenges and stresses that face transferring employees and their families managing the multiple issues that compete for attention, so that family transitions are easier, allowing the employee s focus to remain on the demands of the new position. Our record of service excellence demonstrating our success Delivering a significant return on your relocation investment begins with systematic quality assurance. The Cartus approach to service excellence combines Six Sigma processes with an exceptionally high standard for success: We measure ourselves by the consistency with which our clients and their employees indicate that Cartus couldn t have performed better. And an extremely high percentage of those we serve do describe us this way, confirming the excellence of our hands-on approach to relocation guidance. CartusOnline simplicity and efficiency for your employees CartusOnline consolidates every element of your employee s relocation process into a personalized Web portal that is available 24/7. Functioning as a simple, onestop tool for monitoring, managing, and taking action during the relocation experience, CartusOnline puts the most critical items in a simple, actionable format, right on your employee s home page. Thanks to their Cartus Consultant, David and his family had access to the intercultural and language training they needed for their transition to Germany. Their Consultant also found Sara the perfect school. So when David was on a business trip to South America, the Cartus Consultant made sure the school was ready for Sara s arrival, and then called David to let him know his daughter s first day had started well.

6 10:00 GMT London and Singapore 1100 GMT Connecticut, Frankfurt, and Sao Paulo A Cartus account manager and her team fine-tune an implementation plan with their client s Human Resources, Finance, and IT departments.

7 Relocation has many parts. Our guidance keeps them moving as one. Our goal is to replace the complexity and uncertainty of relocation with the expertise and reliability we have refined over decades. Your Cartus account manager leads a team whose purpose is to intelligently leverage all the resources of Cartus on your behalf, taking the burden off your organization, eliminating surprises, and bringing optimal efficiency to your program delivery and costs. Holistic management proactive and insightful Your Cartus account manager serves as your single point of contact and as the focal point of your dedicated team. The account manager is a proactive partner in all aspects of your program, taking full ownership of our work for you, from policy management to service delivery. Working closely with your employee s Consultant, the account manager ensures that Cartus meets transferee needs while adhering to your policies and acting on your priorities. He or she will also share our authoritative research on industry trends and best practices, guiding you in the development of a program that is truly the best for your organization. Systematic cost control strategic and ongoing Our resources enable us to control costs throughout the length of our engagement and at all points in the supply chain. Tight policy and executional control mean fewer unbudgeted costs, and better management and reporting of exceptions. Our integrated financial and reporting systems ensure that you have the information you need to understand your investment and to manage the expense of employee mobility in the most informed way. As our client s international operations increased, so did the complexity of their relocation needs. By coordinating all elements from a tiered benefit policy to expanded reporting and international compensation we made sure their program evolved alongside their business growth. A total relocation solution seamless, efficient, and visible Cartus ensures that needs are met at every level of your organization, providing as many or as few services as are necessary to achieve your goals. Secure and compliant, our globally integrated services, suppliers, and technology connect offices around the world, enabling us to deliver reliable solutions at the business level, while providing localized, hands-on guidance at the human level. Supplier management Our scope, industry leverage, and eprocurement systems provide access to and rigorous oversight of a performance-based network of global suppliers. Of all the providers in our industry, we are ideally equipped to drive costs down while driving quality up, increasing the value of your relocation expenditure. Technology, reporting, and access to information Cartus has built all of our experience, insight, and solutions into a comprehensive technology platform. Secure, stable, and flexible, our global case management system supports all of our critical functions behind the scenes, starting with initiation, continuing through every aspect of service delivery, and ending with billing. This system enables us to manage and measure your program both holistically and at a granular level. Our online portal, CartusOnline, gives you direct, easy, 24/7 access to this timely, accurate information. Policy development, implementation, and effectiveness Because we have been in business longer than anyone in our industry, and move more people than the next three largest providers combined, we have unique and valuable insight into more moves, more policies, and more relocation business practices than anyone else. Our policy consultation is driven by this experience and by timely industry data, comparisons, and benchmarks. Once we have helped you finalize an ideal policy design, Cartus implements it quickly on sound footing. As your needs change, we provide ongoing support to ensure that your policies and services remain appropriate and cost-effective.

8 Around the world. Around the clock. When opportunity knocked, Cartus was there to open the door.

9 Ready to guide you anywhere, anytime, on any scale. As the trusted partner to leading organizations of all sizes, Cartus creates end-to-end solutions, scaled to your needs, configured to your specifications, and delivered with proven reliability. And when a new opportunity knocks, taking you into unknown territory, you can rely on Cartus to be ready. The capabilities you ll need tomorrow are already here, refined by decades of experience and poised to take you into new markets. We make relocation less complex, because we know the territory. Scope and scalability Our capabilities and resources enable Cartus to be a true partner to you, delivering our services as a seamless extension of your organization. We can scale your services as your needs change, without disruption and without unpredictable costs. Your requirements will never exceed our abilities or our resources. When you move into new parts of the world and into new relocation scenarios, our area experts are ready to guide you. Global and local With our vast global footprint, we are prepared to take you anywhere, knowledgeably and efficiently. Our continuum of care is consistent across continents, cultures, and currencies. The integration of all aspects of Cartus enables efficient, centralized management and control of your program, worldwide. At the same time, your employees receive truly localized guidance from Cartus representatives at both origin and destination. A VIP needed to move to Shanghai without a hitch, and with significant cultural training. New hires from across the U.S. had to reach Seattle, cost-effectively. A group in Quebec was shifting to the Paris office all 35 of them. Security and stability Rigorously compliant, meticulously secure, and transparent in our processes and pricing, we manage our business in a way that protects yours. Cartus invests continuously in our financial platform, responding quickly to changes in laws, regulations, and your policies. We deliver timely, accurate information that feeds seamlessly into your systems and meets your specific requirements for payroll, tax documentation, year-end reporting, and rapid expense processing.

10 Tell us your story. We ll help you make the next chapter a success. When you contact Cartus, we ll move quickly to assemble the team best equipped to put our expertise to work on your behalf. From our highly individualized services designed for clients who move a critical few employees a year, to our Global 1000 teams, we are ready to mobilize the resources you need to achieve success. Bringing new opportunities within reach We work in partnership with your teams in Human Resources, Procurement, Finance, IT, and beyond at any or all of your locations to craft and implement policies in keeping with your needs and your culture, and to create satisfying transitions for your employees. We create business-to-business solutions that are delivered with both sensitivity and compassion. Call on Cartus. We will guide you with our knowledge and move you with our commitment to your success. Trusted guidance for every move you make.

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