Bock Consulting JOB ANALYSIS. Ground Transportation Agent/Controller Worker

Transcription

1 JOB ANALYSIS Job Title Ground Transportation Agent/Controller Worker DOT Number Primary: Secondary: Claim Number Employer Port of Seattle Employer Phone # (206) Employer Contact Franz Blowers Date of Analysis Job of Injury Previous Job New Job 10 Hours Per Day 4 Days Per Week Job Description, Essential Functions, Tasks and Skills: The Port of Seattle is a municipal corporation created on September 5, 1911 by the voters of King County. The Port of Seattle is divided into three operating divisions, plus other departments that support the divisions and the broad mission of the Port: 1) Aviation Division, 2) Economic Development Division, and 3) Seaport Division. The Aviation Division operates Seattle-Tacoma International Airport. Sea-Tac is the 16th busiest passenger airport in the United States, serving close to 29 million passengers a year. This job analysis was specifically developed for an individual working in a Ground Transportation Agent/Controller position. Generally, two or three Ground Transportation Agents/Controllers are staffed on a shift. Tasks Assigned to Ground Transportation Agents/Controllers Primary functions: Perform periodic vehicle inspections to ensure that the drivers and vehicles picking up passengers at the airport meet minimum safety and operational standards. Taxis are inspected once a month. Other vehicles are inspected at least once a year. Inspections include checking items such as seat belts, taillights, tire tread, and permits/tags. Prepare written documentation of inspection results. Monitor ground transportation areas on foot (upper and lower drives at SeaTac Airport) to visually inspect vehicles to ensure that the vehicles picking up travelers at the airport are registered and have the appropriate permits to transport passengers. Speak with drivers to provide information regarding the applicable rules and regulations. At times,

2 Page 2 of 8 workers may have to ask passengers to exit a vehicle if the driver is not permitted appropriately. Issue violations/citations to drivers that are not in compliance with Port of Seattle regulations. Relay information to supervisors regarding vehicles that have expired city and county permits. Document citations in the computer to track citation history. Ensure efficient traffic flow in ground transportation traffic lanes. Sell Port of Seattle commercial operator permits. Note: Only checks and money orders are taken as payment for permits (cash is no longer accepted, and to date they have not accepted credit cards). Issue Automatic Vehicle Identifier ( AVI ) tags. Monitor usage of the Cell Phone Waiting Lot, and ensure that people using the lot do not impact the businesses around and near the Cell Phone Waiting Lot. Workers may have to ask people to move their vehicles to ensure users of the waiting lot do not impact traffic flow. Answer ground transportation-related questions and provide directions to travelers. Ask people not to smoke in non-smoking areas. Maintain a Daily Activity Log. Secondary functions: Provide customer service and transportation information to airport patrons. Information may be provided at a walk-up window, or over the phone. Research information as necessary to provide to a customer. Coordinate inbound bus traffic from off-site ground transportation holding lots. Periodically verify the status of remote ground transportation lots by driving to lots or via cameras. Perform basic and varied office tasks as requested. Worker s Skills and Traits Ability to work independently without constant direct supervision, but also within a team as required. Knowledge regarding applicable Port of Seattle, county and city rules and regulations regarding

3 Page 3 of 8 commercial passenger vehicles. Ability to provide excellent customer service and communicate clearly with customers. Ability to deal with people in a professional manner in potentially confrontational situations. Ability to follow directions closely. Ability to work in a safe manner. Machinery, Tools, Equipment, Personal Protective Equipment Clipboard and report forms. Pens. Citation book/forms. Computer and applicable software. General office supplies and equipment (e.g. pens, paper, copier). 30 or 41 high workstations/desks with chairs and stools. 2-way radios. Handheld scanners to verify Automatic Vehicle Identifier ( AVI ) tags Port vehicle (small passenger car). Workers are required to wear a safety vest while performing enforcement duties. Raingear is also available to workers.

4 Page 4 of 8 Education / Training High school diploma or GED is required. A valid Washington State Driver's license, or the ability to obtain one, is required. Knowledge of basic computer Windows-based computers, including Microsoft Office programs (Excel, Word, Outlook) required. One-year experience in airport operations, ground transportation operations, or customer service in transportation preferred. Workers must join Union Local 9 within 30 days of employment. Workers are fingerprinted for a criminal history background check, and must be able to pass a Transportation Security Background check. Per the Dictionary of Occupational Titles (DOT): License Inspector Specific Vocational Preparation (SVP): 7 (Two to Four Years) Information Clerk Specific Vocational Preparation (SVP): 2 (Thirty days or less)

5 Page 5 of 8 PHYSICAL DEMANDS N/A: Not Applicable F: Frequent (30%-70% of the time) S: Seldom (1-10% of the time) C: Constant (Over 70% of the time) O: Occasional ( 10-30% of the time) WNL: Within Normal Limits (talking, hearing, etc.) STRENGTH: Sedentary Light Medium Heavy Very Heavy Frequency Comments Sitting F While staffing the enforcement booth located in the garage, or driving Port vehicles to off-site transportation holding lots, or the Cell Phone Waiting Lot. Standing F Alternate with walking. While inspecting vehicles, documenting inspections, working in the enforcement booth, and talking to coworkers, supervisors, and the public. Walking F Alternate with standing. While patrolling ground transportation areas on foot, and conducting vehicle inspections. Lifting (up to 10 pounds) F While lifting clipboard, inspection and citation forms, office supplies, 2-way radios, and AVI scanner. Lifting (10 to 20 pounds) S Boxes of driver permits; reams of paper Carrying (up to 10 pounds) F Carrying clipboard and forms, office supplies, 2-way radios, and AVI scanner. Carrying (10 to 20 pounds) S Boxes of driver permits; reams of paper Bending at Waist F While conducting inspections the worker may have to enter a vehicle, using the cash register in the enforcement booth, and gathering items stored at or below waist level. Bending Neck F While conducting inspections, documenting inspection results, visually scanning vehicles for appropriate permits, writing citations, typing on a keyboard, and dialing a phone. Pushing/Pulling O Opening vehicle doors, desktop resource guide, various drawers, and file cabinets, closing the cash register door, and gathering office supplies. Cart is available to move heavier things such as boxes of paper. Climbing Stairs S May encounter stairs while working, however escalators and elevators are used to move between the primary work areas. Crouching/Kneeling S While inspecting vehicles. Twisting at Waist S While inspecting vehicles, pointing directions, or talking with coworkers, supervisors, or the public. Reaching (Floor to Shoulder) F While inspecting vehicles, pointing directions, handing items to drivers or customers, or gathering items stored on shelves below shoulder level. Reaching (Over the Shoulder) S Potentially while inspecting vehicles, pointing directions, or gathering items stored on shelves at or above shoulder level. Keyboarding S Documenting issued citations, and checking s. Handling/Grasping F 50 % Pinch Grasp 50 % Whole Hand Grasp Fine Finger Manipulation O While writing, typing on a computer keyboard, using keys, using cash register, processing paperwork, using telephone, or using 2- way radio.

6 Page 6 of 8 Driving/Operating Foot Controls S-O Depends on assigned tasks. While driving Port vehicles to off-site transportation holding lots, or driving to the Cell Phone Waiting Lot. Talking CC While communicating with co-workers, supervisors, and the public (vehicle drivers and passengers). Hearing C While communicating with co-workers, supervisors, and the public (vehicle drivers and passengers), listening for radio traffic, and hazards. Seeing C Visual abilities would be considered important in this position. Writing S-O Citations, documenting inspection results, and taking notes. Normal Job Site Hazards F Workers may be exposed to moving traffic, fumes, slippery surfaces, and may have to deal with people in confrontational situations. Expected Environmental Conditions C Exposure to conditions depends on assigned projects. In general, Ground Transportation Agents work outside more than inside, and although they are exposed to outside temperatures, a majority of the time, the work is under cover. Worker Aptitudes As Defined by the U.S. Department of Labor for each job listed in the Dictionary of Occupational Titles ( DOT ) (Highest = 1) License Inspector Description (DOT: ) General Learning Ability 3 3 Verbal 3 2 Numerical 4 3 Spatial Perception 4 4 Form Perception 3 4 Clerical Perception 4 3 Motor Coordination 4 4 Finger Dexterity 4 3 Manual Dexterity 4 4 Eye/Hand/Foot Coordination 5 5 Color Discrimination 5 5 Information Clerk (DOT: ) Worker Temperaments As Defined by the U.S. Department of Labor for each job listed in the Dictionary of Occupational Titles ( DOT ) License Inspector (DOT: ) T - Situations requiring the precise attainment of set limits, tolerances, or standards. J - Making generalizations, evaluations, or decisions based on sensory or judgmental criteria. Information Clerk (DOT: ) R - Performing repetitive work, or performing continuously the same work, according to set procedures, sequence, or pace. P - Dealing with people beyond giving and receiving instructions.

7 Page 7 of 8 The above job analysis represents the requirements of a specific job based on personal observations, discussions with employer representatives, and/or workers. On occasion, practicality and feasibility prevent the direct observation and/or gathering of objective quantifiable data. For this reason, a "best estimate" may have been used when reporting physical demand frequencies. Analysis was done on the job site? Yes No Job Analysis Reviewed By: Completed by Vocational Provider Franz Blowers and Tonia Fletcher Brice York, B.A., CDMS Date Signature of Vocational Provider

8 Page 8 of 8 COMMENTS: FOR PHYSICIAN'S USE ONLY The injured worker can perform the physical activities described in the job analysis and can return to work on The injured worker can perform the physical activities described in the job analysis on a part-time basis for hours per day. The worker can be expected to progress to regular duties in weeks/months. The injured worker can perform the described job, but only with the modifications/ restrictions in the attached report and/or listed below. These modifications/restrictions are (check one): Temporary for weeks months Permanent The injured worker cannot perform the physical activities described in the job analysis based on the physical limitations in the attached report and/or listed below. These limitations are (check one): Temporary for weeks months Permanent Date Physician's Signature Physician s Name Printed Claimants Name: PLEASE RETURN COMPLETED FORM VIA FACSIMILE TO: Port of Seattle Employee Health & Safety Department at (206)