The Balanced Scorecard

Size: px
Start display at page:

Download "The Balanced Scorecard"

Transcription

1 By Dr. Warren Helfrich The Balanced Scorecard Originated by Drs. Robert Kaplan (Harvard Business School) and David Norton as a performance measurement framework. Believed that if strategic non financial performance measures were added to traditional financial metrics, it would give managers and executives amore 'balanced' view of organizational performance. What is the Balanced Scorecard approach? Used extensively in business and industry, government, and nonprofit organizations worldwide. Intended to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. 1

2 What is the Balanced Scorecard approach? Holistically incorporates elements of goal setting, strategy, operational efficiency, continuous improvement, change management, and clear communication and accountability. An integrated system that connects the dots between organization goals and strategy and the day to day work of your employees (i.e., operations) What is the Balanced Scorecard approach? The process of connecting the dots is called cascading, meaning strategic elements at high altitude (organization wide vision, for example) are translated into operational level objectives that support strategy (delivering high quality services on time and at or below budget) and then translated into the activities that staff perform. 2

3 The Four Perspectives Customer/Client/Stakeholder Perspective The most critical perspective for non profit and government applications of BSC Client and stakeholder experiences (including service outcomes) are considered leading indicators of organizational success they can also predict future decline. In developing metrics for client s and stakeholder s experiences, the processes of providing the services (e.g., client satisfaction) and the intended end result(s) of those services (effectiveness) need to be considered Internal Process Perspective This perspective refers to internal business processes involved in delivering a program or service sometimes referred to as efficiency. Metrics based on this perspective allow a manager to know how well the program or service is running These metrics have to be carefully designed by those who know these processes most intimately. Typically includes what funders refer to as deliverables 3

4 Learning & Growth or Organizational Capacity Perspective This perspective includes employee training and organizational cultural attitudes related to both individual and organizational self improvement. In a knowledge worker organization (which human services are), people the only repository of knowledge are the main resource. Learning and growth constitute the essential foundation for success of any knowledge worker organization. An organization s adaptive capacity (e.g., ability to innovate) is critical to long term success Learning & Growth Perspective Kaplan and Norton emphasize that 'learning' is more than 'training. It also includes things like; mentors and tutors within the organization ease of communication among workers that allows them to readily get help on a problem when it is needed. Financial Perspective Timely and accurate financial data will always be a priority. Referred to as Financial Stewardship in nonprofit and government application of BSC Can include additional financial related data, such as risk assessment and cost benefit data, in this category. 4

5 Strategy Maps Strategy Mapping Strategy maps are high level communication tools used to tell a story of how value is created for the organization. Show a logical, step by step connection between strategic objectives in the form of a cause andeffect chain. Connects the dots Strategy Mapping Generally speaking; Improving performance in the objectives found in the Learning & Growth perspective (the bottom row) Enables the organization to improve its Internal Process perspective Objectives (the next row up) Which in turn enables the organization to create desirable results in the Client and Financial perspectives (the top two rows). 5

6 Strategy Mapping So where does Strategic Planning fit in??? 6

7 Creating Strategic Themes Once you have agreed upon the mission and vision for your organization (your picture of the future or desired future state), it is systematically decomposed into 3 4 strategic themes. Themes are sometimes referred to as pillars of excellence. The strategic themes are very broad in scope. Creating Strategic Themes They apply to every part of the organization and define what major strategic directions the organization will pursue to achieve its mission and vision. Affect all four balanced scorecard perspectives (i.e., client/stakeholder, financial, business process, and learning and growth) If we excel in these 3 4 areas, will we achieve our vision? 7

8 Bringing it all together The BSC helps by asking questions across the organization How do we operationalize our high level directions and aspirations into specific, measurable actions? What are the links between performance in different areas or functions of the organization? How might results in one area or function impact results in another area or function? Some Examples. 8

9 Questions? 9

THE BALANCED SCORECARD. Dr. Małgorzata Wiśniewska

THE BALANCED SCORECARD. Dr. Małgorzata Wiśniewska THE BALANCED SCORECARD Dr. Małgorzata Wiśniewska malgorzata.wisniewska@put.poznan.pl Final Assessment The Balanced Scorecard for TKACZ sent in PDF. Presence. To Do 1. Download the files BSC TKACZ and BSC

More information

Balanced Scorecard SOFTWARE. Build Scorecards, Track KPIs And Manage Performance Metrics

Balanced Scorecard SOFTWARE. Build Scorecards, Track KPIs And Manage Performance Metrics Balanced Scorecard SOFTWARE Build Scorecards, Track KPIs And Manage Performance Metrics Why Balanced Scorecard The balanced scorecard (BSC) is a strategic performance management system that organizations

More information

Cascading the BSC Using the Nine Steps to Success

Cascading the BSC Using the Nine Steps to Success Cascading the BSC Using the Nine Steps to Success The Balanced Scorecard Institute uses a proven, disciplined framework, Nine Steps to Success, to systematically develop, implement, and sustain a strategic

More information

Quadrant I. Module 25: Balanced Scorecard

Quadrant I. Module 25: Balanced Scorecard Quadrant I Module 25: Balanced Scorecard 1. Learning Outcomes 2. Introduction 3. Balanced Scorecard Framework 4. Balanced Scorecard 5. Organisational Effectiveness 6. Balanced Scorecard & Organisational

More information

Balanced Scorecard. MA. DESIREE D. BELDAD, Ph.D. FEBRUARY 9, 2012

Balanced Scorecard. MA. DESIREE D. BELDAD, Ph.D. FEBRUARY 9, 2012 Balanced Scorecard MA. DESIREE D. BELDAD, Ph.D. FEBRUARY 9, 2012 IMAGINE ENTERING THE COCKPIT of a modern jet airplane and seeing only a single instrument there. How do you feel about boarding the plane

More information

The Balanced Scorecard Factsheet 35

The Balanced Scorecard Factsheet 35 The Factsheet 35 You would use this approach to introduce a balanced set of measures covering, Customer, Business Processes and People. You will use these measures as part of a strategic planning tool

More information

CHAPTER 2. Theoretical Foundation. Scorecard is a new approach to strategic management. They proposed the concept of a

CHAPTER 2. Theoretical Foundation. Scorecard is a new approach to strategic management. They proposed the concept of a CHAPTER 2 Theoretical Foundation 2.1 Balanced Scorecard Drs.Robert Kaplan (Harvard Business School) and David Norton has developed Balanced Scorecard (BSC) in the beginning of year 1990s, they explained

More information

Topic. Balanced Scorecard. Performance measurement. William Meaney MBA BSc. ACMA 1

Topic. Balanced Scorecard. Performance measurement. William Meaney MBA BSc. ACMA 1 Topic Balanced Scorecard Performance measurement William Meaney MBA BSc. ACMA 1 The Balanced Scorecard Performance measurement William Meaney MBA BSc. ACMA 2 Strategic Implementation People and Systems

More information

The Balanced Scorecard

The Balanced Scorecard The Balanced Scorecard Translating Strategy Into Action Robert S. Kaplan David P. Norton Learning Objectives After successfully completing this lesson, you will be able to: 1. Explain the concept of balanced

More information

The Balanced Scorecard- A strategic Management Tool. By Mr. Tarun Mishra. Prologue:

The Balanced Scorecard- A strategic Management Tool. By Mr. Tarun Mishra. Prologue: The Balanced Scorecard- A strategic Management Tool Prologue: By Mr. Tarun Mishra It was in 1992, when Robert S Kaplan and David P Norton formed the concept of Balanced Scorecard (BSC) and this revolutionized

More information

Strategy Map & Balanced Scorecard. Costas Troulos Technology Transfer Consultant Praxi Network. Strategic Planning

Strategy Map & Balanced Scorecard. Costas Troulos Technology Transfer Consultant Praxi Network. Strategic Planning Strategic planning: Strategy Map & Balanced Scorecard Costas Troulos Technology Transfer Consultant Praxi Network Session Agenda Purpose: introduce the use and key concepts of strategic planning Discuss

More information

Balanced Scorecard Cross-Walking Studer to the Balanced Scorecard Rural Health Resource Center. Duluth, Minnesota

Balanced Scorecard Cross-Walking Studer to the Balanced Scorecard Rural Health Resource Center. Duluth, Minnesota Balanced Scorecard Cross-Walking Studer to the Balanced Scorecard Rural Health Resource Center Duluth, Minnesota Studer Understanding Studer Studer is: Mainly about Culture How things get Done Around Here

More information

A Performance Scorecard for Parks and Recreation

A Performance Scorecard for Parks and Recreation A Performance Scorecard for Parks and Recreation By John Rainey and Donald L. Jones, PhD arks and Recreation agencies P play an important role in the quality of lives of the communities they serve. In

More information

Building a Government Balanced Scorecard. Phase 1 - Planning

Building a Government Balanced Scorecard. Phase 1 - Planning Building a Government Balanced Scorecard Phase 1 - Planning Paul Arveson The Balanced Scorecard Institute March 2003 2003 Balanced Scorecard Institute 1 Example of a Government Balanced Scorecard Implementation

More information

An Introduction to Strategic Planning for Service Organizations

An Introduction to Strategic Planning for Service Organizations A Jolt Consulting Group White Paper An Introduction to Strategic Planning for Service Organizations April 2011 PO BOX 1217, SARATOGA SPRINGS, NY 12866 PAGE 1 of 9 Table of Contents Strategic Planning Challenges...

More information

An Introduction to the Green IT Balanced Scorecard as a Strategic IT Management System from An Environmental Perspective

An Introduction to the Green IT Balanced Scorecard as a Strategic IT Management System from An Environmental Perspective An Introduction to the Green IT Balanced Scorecard as a Strategic IT Management System from An Environmental Perspective Authors: Yulia Wati; Chulmo Koo Chosun University South Korea Go green??? Source:

More information

Introduction to Balanced Scorecard

Introduction to Balanced Scorecard Introduction to Balanced Scorecard Dave Erickson MFMER slide-1 Disclosures Relevant Financial Relationship(s): Nothing to Disclose Off Label Usage: Nothing to Disclose MFMER slide-2 1 Dave Erickson Senior

More information

The importance of Balanced Scorecard in business operations

The importance of Balanced Scorecard in business operations The importance of Balanced Scorecard in business operations Maida Djakovac Novi Pazar, Serbia maidadj86@yahoo.com Abstract The aim of this paper is that to explore the role and importance of applying strategic

More information

Overview. Basic idea Goals and benefits of a BSC Conversion Example Exercise

Overview. Basic idea Goals and benefits of a BSC Conversion Example Exercise Balanced Scorecard Overview Basic idea Goals and benefits of a BSC Conversion Example Exercise What is a balanced scorecard? it is a management system (not only a measurement system) it is a concept that

More information

The Balanced Scorecard: Translating Strategy into Results

The Balanced Scorecard: Translating Strategy into Results The Balanced Scorecard: Translating Strategy into Results By Becky Roberts, President, Catoctin Consulting, LLC (540) 882 3593, broberts@catoctin.com Abstract The balanced scorecard provides managers and

More information

Opportunities for Sustainability

Opportunities for Sustainability Opportunities for Sustainability A Guide for Action Planning Rural Health Network Grantees February, 2016 This is a publication of Rural Health Innovations, LLC (RHI), a subsidiary of the National Rural

More information

Ensuring BD Success With Metrics-Based Management

Ensuring BD Success With Metrics-Based Management Ensuring BD Success With Metrics-Based Management Presented by Vicki Griesinger, Director of Operations 16th Annual APMP Conference and Exhibits June 9, 2005 Capability Maturity Model and CMM are registered

More information

Strategy Map, Operational Atlas and Balanced Scorecard

Strategy Map, Operational Atlas and Balanced Scorecard Strategy Map, Operational Atlas and Balanced Scorecard Afshin Ariaei Department of Management, Rafsanjan Branch, Islamic Azad University, Iran Malikeh Beheshtifar 1 Department of Management, Rafsanjan

More information

Business Plan

Business Plan Business Plan 2017-2018 rev. May 2017 MESSAGE FROM THE CEO As the Chief Executive Officer of PEC, I am pleased to present the 2017 2018 Business Plan, a tool that will enable the Cooperative to make informed

More information

White paper Balanced Scorecard (BSC) Draft Date: July 02, 2012

White paper Balanced Scorecard (BSC) Draft Date: July 02, 2012 White paper Balanced Scorecard (BSC) Draft Date: July 02, 2012 Whitepaper ISM Balanced Scorecard (BSC) Ganesh Iyer, JMD Draft Date: July 02, 2012 1. Introduction 2 2. What is BSC? 2 3. Steps to implement

More information

Opportunities for Sustainability Guide

Opportunities for Sustainability Guide Opportunities for Sustainability Guide Rural Network Allied Health Training Program August, 2017 This is a publication of Rural Health Innovations, LLC (RHI), a subsidiary of the National Rural Health

More information

Balanced Scorecard Briefing for NAPA BaSIG

Balanced Scorecard Briefing for NAPA BaSIG Balanced Scorecard Briefing for NAPA BaSIG Ed Kufeldt Director, Corporate Planning ed.kufeldt@dfas.mil February 2004 Your Financial Partner @ Work Presentation Outline What is DFAS? DFAS approach to the

More information

Joliet Junior College

Joliet Junior College Joliet Junior College Improving Institutional Effectiveness with a Balanced Scorecard July 26, 2005 An Overview What is a Balanced Scorecard and how is it used? How does a Balanced Scorecard differ from

More information

TM110: The Balanced Scorecard: Achieving Performance Excellence

TM110: The Balanced Scorecard: Achieving Performance Excellence TM110: The Balanced Scorecard: Achieving Performance Excellence TM110 Rev.001 CMCT COURSE OUTLINE Page 1 of 5 Training Description: Aligning business activities to a company's vision and strategy is a

More information

added Fine-tune your balanced scorecard and make it a machine geared toward continuous improvement by Alex Fedotowsky

added Fine-tune your balanced scorecard and make it a machine geared toward continuous improvement by Alex Fedotowsky added by Alex Fedotowsky In 50 Words Or Less A balanced scorecard (BSC) can be used as a cyclic, continuous improvement tool to create synergy within an organization. Incorporating lean, Six Sigma, theory

More information

Executive Summary. AT&T Canada s Burning Platform. Reason for BSC

Executive Summary. AT&T Canada s Burning Platform. Reason for BSC AT&T Canada 1 Abstract In 1995 AT&T Canada was financially unstable, facing losses of $1 million per day. With as many agendas as it had owners, employee morale was low and the company s main focus was

More information

STRATEGIC PLAN. Tier 2 Strategic Planning

STRATEGIC PLAN. Tier 2 Strategic Planning STRATEGIC PLAN Tier 2 Strategic Planning December 2018 Tier 2 Strategic Planning All Tier 2 plans replicate the balanced scorecard framework and involve a strategy map. Two formats may be used for a Tier

More information

Chapter 2: The Balanced Scorecard and Strategy Map Objective 1

Chapter 2: The Balanced Scorecard and Strategy Map Objective 1 Test Bank for Management Accounting Information for Decision Making and Strategy Execution 6th edition by Atkinson Kaplan Matsumura and Young Link download Test Bank for Management Accounting Information

More information

TOTAL PERFORMANCE SCORECARD

TOTAL PERFORMANCE SCORECARD Anca ȘERBAN Oana DUMITRAȘCU Department of Management, Marketing and Business Administration Faculty of Economics, "Lucian Blaga" University Sibiu, Romania TOTAL PERFORMANCE SCORECARD Keywords Balanced

More information

A Guide to the. Incorporating the Essential Elements of Strategy Within Your Organization. Empower

A Guide to the. Incorporating the Essential Elements of Strategy Within Your Organization. Empower A Guide to the Balanced Scorecard Incorporating the Essential Elements of Strategy Within Your Organization This guide covers Create Keeping strategy creation practical, focused and agile Empower Empowering

More information

Strategic Plan. Preparation Methodology

Strategic Plan. Preparation Methodology Strategic Plan Preparation Methodology The following diagram clearly highlights the systematic methodology adopted in preparing Majmaah University Strategic Plan, illustrating all its different aspects

More information

Rural Health Resource Center. Performance Improvement Conference. San Antonio, November 15, Forming and Executing Strategy to Succeed

Rural Health Resource Center. Performance Improvement Conference. San Antonio, November 15, Forming and Executing Strategy to Succeed Rural Health Resource Center Performance Improvement Conference San Antonio, November 15, 2006 Forming and Executing Strategy to Succeed 1 Agenda It s All About Strategy Blue Ocean Strategy Creating Blue

More information

Welcome Strategy Leader!

Welcome Strategy Leader! Essentials Guide to Strategic Planning Welcome Strategy Leader! To help close the gap between strategy and execution, we ve created the Essentials Guide to Strategic Planning, which provides an end-to-end

More information

Application in Practice: Accountability. Kathryn Graham Alberta Innovates Health Solutions

Application in Practice: Accountability. Kathryn Graham Alberta Innovates Health Solutions Application in Practice: Accountability Kathryn Graham Alberta Innovates Health Solutions 1 Contents 2 Learning Objectives Understand how assessment purpose influences implementation choices Illustrate

More information

Social Enterprise Balanced Scorecard

Social Enterprise Balanced Scorecard Social Enterprise Balanced Scorecard Primary purpose Social Enterprise London s (SEL s) version of the Balanced Scorecard (BSC) was developed expressly to help social enterprises to clarify and articulate

More information

Performance Management, Balanced Scorecards and Business Intelligence: Alignment for Business Results

Performance Management, Balanced Scorecards and Business Intelligence: Alignment for Business Results Performance Management, Balanced Scorecards and Business Intelligence: Alignment for Business Results Introduction The concept of performance management 1 is not a new one, though modern management constructs

More information

Integration Model of Personal Balanced Scorecard and Contribution-Related Pay for Supporting Incentive-Based Payment

Integration Model of Personal Balanced Scorecard and Contribution-Related Pay for Supporting Incentive-Based Payment Available at www.ictom.info www.sbm.itb.ac.id Conference Proceedings 0 ISBN: 978-979-5458-4-6 www.cob.uum.edu.my The rd International Conference on Technology and Operations Management Sustaining Competitiveness

More information

What is the Balanced Scorecard?

What is the Balanced Scorecard? Creative Healthcare Strategies Learning Objectives Participants will have an understanding of the basic elements of the Balanced Scorecard. Participants will be able to define four perspectives as they

More information

OPTIMUS SBR AFS. Accountability Framework System CHOICE TOOLS. PRECISION AIM. BOLD ATTITUDE.

OPTIMUS SBR AFS. Accountability Framework System CHOICE TOOLS. PRECISION AIM. BOLD ATTITUDE. OPTIMUS SBR CHOICE TOOLS. PRECISION AIM. BOLD ATTITUDE. Aligning your organization to a common vision means moving forward in the right direction. Does your organization know where it is going? AFS Accountability

More information

The Effects of Balanced Score Card Metrics in Aligning HR Strategy into Business Strategy for Enhancing Organizational Capabilities

The Effects of Balanced Score Card Metrics in Aligning HR Strategy into Business Strategy for Enhancing Organizational Capabilities The Effects of Balanced Score Card Metrics in Aligning HR Strategy into Business Strategy for Enhancing Organizational Capabilities Dr. S. Gomathi (M.Com. MBA, Ph. D) Senior Professor, Divisional Chair

More information

Balanced Scorecard: linking strategic planning to measurement and communication Gulcin Cribb and Chris Hogan Bond University, Australia

Balanced Scorecard: linking strategic planning to measurement and communication Gulcin Cribb and Chris Hogan Bond University, Australia Balanced Scorecard: linking strategic planning to measurement and communication Gulcin Cribb and Chris Hogan Bond University, Australia Abstract This paper discusses issues and strategies in implementing

More information

Pramoul Nurach. Sairung Inlert

Pramoul Nurach. Sairung Inlert 1 2 Pramoul Nurach Sairung Inlert Pramoul Nurach is a Professional Development and Resources Manager of Microsoft Consulting Services. He had completed Bachelor Degree in Computer and Communication Engineering

More information

Managing What You Measure

Managing What You Measure Managing What You Measure Lessons from the Balanced Performance Scorecard Tim Sullivan Touchstone Energy Tony Thomas NRECA Business and Technology Solutions Henry Cano NRECA Natl Consulting Group Feb.

More information

Nicholas Noyes, MS,BSEE,BA. Director Clinical Engineering U. of Connecticut Health Center

Nicholas Noyes, MS,BSEE,BA. Director Clinical Engineering U. of Connecticut Health Center Nicholas Noyes, MS,BSEE,BA Director Clinical Engineering U. of Connecticut Health Center References Presentation Developed by Paula McManus U. of Connecticut Health Center Balance Scorecard What is the

More information

Project performance management using balanced score card (BSC) approach

Project performance management using balanced score card (BSC) approach Project performance management using balanced score card (BSC) approach Published in PMI global network Prepared by Ilango Vasudevan, Consulting Director, SaraS Project Performance Management Scorecard

More information

Our PASSION AND PURPOSE. Strategic Plan

Our PASSION AND PURPOSE. Strategic Plan PASSION AND PURPOSE Strategic Plan 2010-2014 Improving the lives of the people we serve is at the heart of Circle of Care s mission and the work we carry out each day. Since 1974 we have strived to optimize

More information

Conservation NGOs project evaluations and monitoring workshop. September 8-9, 2010 Ulaanbaatar, Mongolia

Conservation NGOs project evaluations and monitoring workshop. September 8-9, 2010 Ulaanbaatar, Mongolia O2 Organizational Options, LLC Strategies for a sustainable future Conservation NGOs project evaluations and monitoring workshop September 8-9, 2010 Ulaanbaatar, Mongolia 1 PARTNER ORGANIZATIONS: Nomadic

More information

GLOSSARY OF TERMS For Business Performance Management

GLOSSARY OF TERMS For Business Performance Management GLOSSARY OF TERMS For Business Performance Management September 2012 Table of Contents Table of Contents... 1 Introduction... 2 Glossary... 2 Page 1 Introduction Many terms we use when talking about Business

More information

At the end of the programme, the participants should be able to:- Understand the real meaning and importance of KPIs and KRAs to the organisation

At the end of the programme, the participants should be able to:- Understand the real meaning and importance of KPIs and KRAs to the organisation PROGRAMME OBJECTIVES At the end of the programme, the participants should be able to:- Understand the real meaning and importance of KPIs and KRAs to the organisation Link PMS to KPIs and KRAs by having

More information

BALANCE SCORECARD. Introduction. What is Balance Scorecard?

BALANCE SCORECARD. Introduction. What is Balance Scorecard? BALANCE SCORECARD Introduction In this completive world where techniques are change in nights, it s very hard for an organization to stay on one technique to grow business. To maintain the business performance

More information

Plans for a Balanced Scorecard Approach to Information Security Metrics

Plans for a Balanced Scorecard Approach to Information Security Metrics MetriCon 3.0 Workshop Presentation Plans for a Balanced Scorecard Approach to Information Security Metrics Kevin Peuhkurinen The Great-West Life Assurance Company Background The Information Security Office

More information

BALANCED SCORECARD (BSC) Ratapol Wudhikarn, Ph.d. Knowledge management College of Arts, Media and Technology

BALANCED SCORECARD (BSC) Ratapol Wudhikarn, Ph.d. Knowledge management College of Arts, Media and Technology BALANCED SCORECARD (BSC) Ratapol Wudhikarn, Ph.d. Knowledge management College of Arts, Media and Technology Contents IC and BSC A concept of BSC The BSC as a management system Why does business need a

More information

International Balanced Scorecard

International Balanced Scorecard BALANCED SCORECARD INSTITUTE EMEA THE STRATEGY EXECUTION COMPANY International Balanced Scorecard Certi cation Master Class How to create and Sustain High Performance using the balanced scorecard institute

More information

Decision Support and Business Intelligence Systems (9 th Ed., Prentice Hall) Chapter 9: Business Performance Management

Decision Support and Business Intelligence Systems (9 th Ed., Prentice Hall) Chapter 9: Business Performance Management Decision Support and Business Intelligence Systems (9 th Ed., Prentice Hall) Chapter 9: Business Performance Management Learning Objectives Understand the all-encompassing nature of performance management

More information

Balanced Scorecard Behaviors

Balanced Scorecard Behaviors Balanced Scorecard Behaviors GETTING STARTED Dr. Robert Kaplan and Dr. David Norton developed the balanced scorecard as an approach to strategic management in the early 1990s. The difference between this

More information

doing the right things.

doing the right things. U.S. Foundation Improve Public Sector Results With A Balanced Scorecard: Nine Steps To Success Howard Rohm Vice-President, the Balanced Scorecard Institute Director, U.S. Foundation Internet: www.balancedscorecard.org

More information

Realisation of the SAS France Balanced Scorecard

Realisation of the SAS France Balanced Scorecard Realisation of the SAS France Balanced Scorecard Alexandre Ghilardi Student / Trainee EISTI / SAS Institute SAS Strategic Performance Management formerly Strategic Vision SAS proposes solutions to measure

More information

Performance measurement models: an analysis for measuring innovation processes performance

Performance measurement models: an analysis for measuring innovation processes performance Available online at www.sciencedirect.com ScienceDirect Procedia - Social and Behavioral Scienc es 124 ( 2014 ) 397 404 SIM 2013 Performance measurement models: an analysis for measuring innovation processes

More information

Kaplan-Norton Balanced Scorecard Certification Boot Camp

Kaplan-Norton Balanced Scorecard Certification Boot Camp Kaplan-Norton Balanced Scorecard Certification Boot Camp 3-6 March 2019 Dubai, UAE The only BSC certified programme in the world endorsed by the creators of the Balanced Scorecard. Improve your strategy

More information

2. EVALUATIVE THINKING IN ORGANIZATIONS

2. EVALUATIVE THINKING IN ORGANIZATIONS 2. EVALUATIVE THINKING IN ORGANIZATIONS What is Evaluative Thinking? Evaluative Thinking was defined by former REP partners who participated in the ETHOS project as a type of reflective practice that incorporated

More information

Organizational Intelligence

Organizational Intelligence Organizational Intelligence Understanding how business people think A Business Logic Perspective Chapter 1 Why/How to Use the Model Kearny & Silber 1 A BUSINESS PERSPECTIVE What Who A business model: getting

More information

MASTERING COMPETENCIES: HOW TO CREATE THE BEST FRAMEWORK

MASTERING COMPETENCIES: HOW TO CREATE THE BEST FRAMEWORK AN AVILAR WHITE PAPER MASTERING COMPETENCIES: HOW TO CREATE THE BEST FRAMEWORK AVILAR TECHNOLOGIES, INC. 6760 ALEXANDER BELL DRIVE, SUITE 105 COLUMBIA, MD 21046 (888) 759-7053 (410) 290-0008 AVILAR.COM

More information

maps to discuss, compare & measure designʼs contribution & growth"

maps to discuss, compare & measure designʼs contribution & growth 1 maps to discuss, compare & measure designʼs contribution & growth" Where design adds value How much value by design Position design activities Growth of design Performance of design 2 3 4 design-led

More information

SOFTW ARE PRODUCTIVITY CONSORTIUM

SOFTW ARE PRODUCTIVITY CONSORTIUM SOFTW ARE PRODUCTIVITY CONSORTIUM Integrating PSM and the Balanced Scorecard David N. Card March 26, 2002 Agenda Problem Statement Balanced Scorecard Mapping PSM and BSC Implementing BSC with PSM Summary

More information

The Role of Data in Nonprofit Storytelling Strategy? Presenter: Kerri VanMeveren Amazing Traditions, LLC

The Role of Data in Nonprofit Storytelling Strategy? Presenter: Kerri VanMeveren Amazing Traditions, LLC The Role of Data in Nonprofit Storytelling Strategy? Presenter: Kerri VanMeveren Amazing Traditions, LLC Why Does Data Storytelling matter? Data storytelling is the process of translating data analyses

More information

Balanced Scorecards And Operational Dashboards With Microsoft Excel

Balanced Scorecards And Operational Dashboards With Microsoft Excel Balanced Scorecards And Operational Dashboards With Microsoft Excel BALANCED SCORECARDS AND OPERATIONAL DASHBOARDS WITH MICROSOFT EXCEL PDF - Are you looking for balanced scorecards and operational dashboards

More information

Performance Measurement- A Balanced Score Card Approach

Performance Measurement- A Balanced Score Card Approach Performance Measurement- A Balanced Score Card Approach Dr. P. D. D. Dominic a, Dr.M.Punniyamoorthy b, Savita K. S. c and Noreen I. A. d a Computer Information Sciences Department Universiti Teknologi

More information

ADAPTING THE BALANCED SCORECARD TO FIT THE PUBLIC AND NONPROFIT SECTORS

ADAPTING THE BALANCED SCORECARD TO FIT THE PUBLIC AND NONPROFIT SECTORS ADAPTING THE BALANCED SCORECARD TO FIT THE PUBLIC AND NONPROFIT SECTORS Paul R. Niven, Primerus Consulting April 22, 2003 Author s Note: Before Government and Nonprofit organizations can develop a Balanced

More information

Continuous Profit Improvement

Continuous Profit Improvement Continuous Profit Improvement Using Balanced Scorecard Analysis Modern business benchmarking was conceived by IBM, Hewlett Packard, Hershey and other major corporations in the early 1980s as each company

More information

The 10th INternational Conference on Software Process Improvement Research into Education and training, INSPIRE 2005, March 2005,

The 10th INternational Conference on Software Process Improvement Research into Education and training, INSPIRE 2005, March 2005, Key Performance Indicators for Quality Assurance in Higher Education the Case of the Department of Informatics at the Technological Educational Institute of Thessaloniki, Greece Kerstin V. Siakas, Aristea-Alexandra

More information

BANGLADESH COST ACCOUNTING STANDARDS BCAS Performance Measurement

BANGLADESH COST ACCOUNTING STANDARDS BCAS Performance Measurement BANGLADESH COST ACCOUNTING STANDARDS BCAS - 17 Performance Measurement 17.1 Introduction BACS 17: Performance Measurement Performance measurement is an important tool of strategic analysis. It is the process

More information

1999 Compass America, Inc. All rights reserved. Printed in the USA.

1999 Compass America, Inc. All rights reserved. Printed in the USA. Compass America 12007 Sunrise Valley Drive Suite 300 Reston,Virginia 20190 (800) 535-9041 info@usa.compass-analysis.com http://www.compass-analysis.com Compass Analysis Canada Limited 7145 West Credit

More information

Putting Strategy Into Projects

Putting Strategy Into Projects Putting Strategy Into Projects Steven R. Meier, Ph.D., PMP SRM Consulting, LLC 24 February 2015 SRM Consulting LLC 1 Common Scenarios I try for months to get an initiative off the ground, and then it is

More information

International Conference on Information Systems for Business Competitiveness (ICISBC 2013) 332

International Conference on Information Systems for Business Competitiveness (ICISBC 2013) 332 International Conference on Information Systems for Business Competitiveness (ICISBC 2013) 332 Business Performance Management On New Sofware Implementation Of Information Technology Project Using Balance

More information

Practice at UVa. & Chief Financial Officer

Practice at UVa. & Chief Financial Officer Management Methodologies in Practice at UVa Balanced Scorecard Gary Nimax, Office of the Vice President & Chief Financial Officer Six Sigma Priscilla Shuler, Quality Performance & Improvement, Medical

More information

A Balanced Scorecard Approach to Strategic Planning. National Benchmarking Conference Overland Park, KS May 2-4, 2017

A Balanced Scorecard Approach to Strategic Planning. National Benchmarking Conference Overland Park, KS May 2-4, 2017 A Balanced Scorecard Approach to Strategic Planning National Benchmarking Conference Overland Park, KS May 2-4, 2017 Dr. Kristy Bishop Vice President of Academic Affairs bishopkr@westmoreland.edu Lindsay

More information

Assessing global performance in universities: an application of balanced scorecard

Assessing global performance in universities: an application of balanced scorecard Available online at www.sciencedirect.com Procedia - Social and Behavioral Sciences 46 ( 2012 ) 4793 4797 WCES 2012 Assessing global performance in universities: an application of balanced scorecard Carlotta

More information

Outcome Metrics. Measuring What Matters in the Nonprofit World

Outcome Metrics. Measuring What Matters in the Nonprofit World Outcome Metrics Measuring What Matters in the Nonprofit World Table of Contents 01 Preface: The Age of Transparency and Accountability 04 The Best Path to Success: A Balanced Approach 02 Outcome Metrics:

More information

Design and Implementation of a Management Control System

Design and Implementation of a Management Control System Year XV, No. 17/2015 195 Design and Implementation of a Management Control System Anca Antoaneta VĂRZARU 1 1 University of Craiova varzaruanca@yahoo.com Abstract: This paper tries to implement a management

More information

Rescaling the Balanced Scorecard for Local Government

Rescaling the Balanced Scorecard for Local Government PROFESSIONAL PERSPECTIVES Rescaling the Balanced Scorecard for Local Government Dale Quinlivan Executive Officer City of Perth Kaplan and Norton s Balanced Scorecard model has gained worldwide interest

More information

Quality & Productivity Journal March 2002

Quality & Productivity Journal March 2002 Quality & Productivity Journal March 2002 Results that you can count on... The Balanced Score Card -Shree Phadnis, Master Black Belt at KPMG (India) Imagine entering the cockpit of a Jet Plane and observing

More information

Business Process Improvement by Evans Incorporated

Business Process Improvement by Evans Incorporated Business Process Improvement by Evans Incorporated A HUMAN-CENTERED INNOVATION SOLUTION HOW EVANS VIEWS BUSINESS PROCESS IMPROVEMENT Evans Incorporated s unique brand of Business Process Improvement (BPI)

More information

Social Enterprise Messaging Guidelines Overview of Key Findings

Social Enterprise Messaging Guidelines Overview of Key Findings Social Enterprise Messaging Guidelines Overview of Key Findings WWW..ORG 2014 Process The Need: Normalize the meaning of social enterprise and equip the network with recommendations to communicate a more

More information

PROGRAM MEASUREMENT SERVICE GRANT DETAILS

PROGRAM MEASUREMENT SERVICE GRANT DETAILS PROGRAM MEASUREMENT SERVICE GRANT DETAILS OUTLINE Why Strategy Management? Service Grant Overview Project Scope Project Flow Nonprofit eligibility criteria Nonprofit team Pro bono consultant team The design

More information

ISO 9001 Auditing Practices Group. Aligning the QMS with the achievement of organizational and business success

ISO 9001 Auditing Practices Group. Aligning the QMS with the achievement of organizational and business success Slide 1 ISO 9001 Auditing Practices Group Guidance on: Effectiveness Aligning the QMS with the achievement of organizational and business success Slide 2 Business, Quality and Excellence Models and Tools

More information

A STUDY ON LINKAGES AMONG BALANCED SCORECARD PERSPECTIVES: THE CASE OF INDONESIAN LOCAL BANKS

A STUDY ON LINKAGES AMONG BALANCED SCORECARD PERSPECTIVES: THE CASE OF INDONESIAN LOCAL BANKS Page136 A STUDY ON LINKAGES AMONG BALANCED SCORECARD PERSPECTIVES: THE CASE OF INDONESIAN LOCAL BANKS Rillyan N R a, GandaSatria b, Andi M Raihan R c, DermawanWibisono d abcd Bandung Institute of Technology,

More information

Using a Balanced Scorecard for Project Portfolio Management. NK Shrivastava, PMP, RMP, ACP, CSP, SPC4 Lead Instructor/ CEO / Agile Coach RefineM

Using a Balanced Scorecard for Project Portfolio Management. NK Shrivastava, PMP, RMP, ACP, CSP, SPC4 Lead Instructor/ CEO / Agile Coach RefineM Using a Balanced Scorecard for Project Portfolio Management NK Shrivastava, PMP, RMP, ACP, CSP, SPC4 Lead Instructor/ CEO / Agile Coach RefineM Agenda 1. What is a Balanced Scorecard? 2. More on BSC (Why

More information

Implementation Of A Computerized Balanced Scorecard (BSC) System In A Manufacturing Organisation In Zimbabwe

Implementation Of A Computerized Balanced Scorecard (BSC) System In A Manufacturing Organisation In Zimbabwe National University of Science and Technolgy NuSpace Institutional Repository Industrial and Manufacturing Engineering http://ir.nust.ac.zw Industrial and Manufacturing Engineering Publications 2013 Implementation

More information

Executing Strategy with the Balanced Scorecard

Executing Strategy with the Balanced Scorecard Executing Strategy with the Balanced Scorecard Paul Niven, President, Senalosa Group National Council LIVE Webinar January 22, 2009 Agenda Introduction to Paul Factors Leading to the Prominence of the

More information

AIS Electronic Library (AISeL) Association for Information Systems. Eswar Ganesan Infosys Technologies,

AIS Electronic Library (AISeL) Association for Information Systems. Eswar Ganesan Infosys Technologies, Association for Information Systems AIS Electronic Library (AISeL) AMCIS 2009 Proceedings Americas Conference on Information Systems (AMCIS) 2009 Key Performance Indicators Framework - A Method to Track

More information

Development of Performance Model: A New Measurement Framework for Non-Profit Organization

Development of Performance Model: A New Measurement Framework for Non-Profit Organization Available at www.ictom.info www.sbm.itb.ac.id www.cob.uum.edu.my The 3rd International Conference on Technology and Operations Management Sustaining Competitiveness through Green Technology Management

More information

General review of National Digital Library Development in the National Library of China

General review of National Digital Library Development in the National Library of China General review of National Digital Library Development in the National Library of China SHEN Xiaojuan, WEI Wei & QI Xin National Library of China Beijing 100081, China Abstract Based on the review of BSC,

More information

Strengthening Corporate Values Through HR Balanced Scorecard

Strengthening Corporate Values Through HR Balanced Scorecard Strengthening Corporate Values Through HR Balanced Scorecard Prof. (Dr) D K Tripathi Director Alard Institutes of Management Sciences, Pune, Maharashtra E-mail: dhiren.vns@gmail.com Abstract The Balanced

More information

STRATEGIC PLANNING TOOLKIT

STRATEGIC PLANNING TOOLKIT STRATEGIC PLANNING TOOLKIT This Toolkit is provided by Workforce Metrics to our clients and friends to assist in achieving best business practices, and reflect some of the approaches we implement in our

More information