Emotional Intelligence & Leadership Global Health Institute Chiang Mai Thailand

Transcription

1 Emotional Intelligence & Leadership Global Health Institute Chiang Mai Thailand

2 University of Minnesota Jenny

3 The Best & Worst of Times Instructions: Think of a person in your current or past workplace who brought out the best in you (made you a better person) Write 5 words that describe him/her

4 The Best & Worst of Times Now: Think of a person in your current or past workplace who brought out the worst in you (did NOT make you a better person) Write 5 words that describe him/her

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6 Emotions constitute information that we sense and decode using very old means (instinct, facial expressions, body posture, non-verbal cue) and very new means (cognitive ability, language) to interpret our world Emotional Intelligence in Action, Hughes, Patterson & Terrell, 2005

7 Basic Emotions Love Joy Anger Fear Surprise Disgust Sadness

8 Human Emotional Response Then we assign meaning First we feel it Goleman

9 What is Emotional Intelligence? The ability to sense and understand and effectively apply the power and acumen of emotions as a source of human energy, information, trust, creativity and influence. Esther Orioli & Robert Cooper creators of the EQ Map

10 Emotional Intelligence is the ability to Identify your own emotions Identify the emotions of OTHERS Be aware of the impact of your emotions on others Be aware of the impact of the emotions of others on you AND manage those relationships & conflicts smoothly! Daniel Goleman, PhD Author of Emotional Intelligence

11 Emotional Intelligence Emotion and thinking work together: emotion assists thinking thinking can be used to analyze emotion Emotional Intelligence is the ability to use your emotions to help you solve problems and live a more effective life. John Mayer, Ph.D.

12 Core Components Emotional Intelligence What I See What I Do Personal Competence Self- Awareness Self- Management Social Competence Social Awareness Relationship Management Talent Smart, 2006

13 Self Awareness Foundational Your ability to accurately recognize your emotions as they happen & understand your general patterns of responding to different people and situations Talent Smart, 2006

14 Self Management Using your awareness of your emotions to choose what you say and do to positively direct your behavior Talent Smart, 2006

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16 Social Awareness Recognizing and understanding the emotions and moods of other individuals and entire groups of people Talent Smart, 2006

17 Relationship Management Integrates: Self awareness Self management Social awareness Using self-awareness, selfmanagement and social awareness as you relate to other people for specific purposes over time Talent Smart, 2006

18 Dealing with Difficult People Respect, tolerance, compassion, humility Listen Positive thinking everyone is doing the best they can Empathy build trust Take everything with a SMILE Appreciate differences

19 But I sent you an

20 Accepting a compliment

21 Emotional Intelligence & Leadership When assessing 181 different competency models I differentiated between purely cognitive or technical skills and emotional competencies found the 67 percent two out of three- of the ability deemed to be essential for effective performance were emotional competencies. Goleman D. (1998) What makes a leader? Harvard Business Review.

22 Emotional Intelligence Essential for effective systems thinking to address wicked problems!

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24 Why People Quit. The primary reason that people choose to leave their job is because they have a poor relationship with their boss - Gallup Survey

25 When EI isn t valued in organizations it looks like this Low level of trust Conflict avoidance Ineffective people development Inability to give or receive feedback Lack of role clarity and direction Low morale

26 When EI is valued in organizations it looks like this Increased job satisfaction Decreased burnout Increased retention/ Decreased turnover Higher productivity Improved teamwork Enhanced innovation

27 We should take care not to make the intellect our god. It has, of course, powerful muscles, but no personality. It cannot lead, it can only serve. Albert Einstein

28 Successful Healthcare Leaders Lead with heart Possess" soft skills Empathetic to their employees Enhancing individual and group relationships Recognizing the individual contributions of each member of the health team Kerfoot, 2006

29 Increasing Emotional Intelligence Motivation Performance Reviews Self-Assessment 360 Feedback Practice New Neural Pathways Increased EI Competencies

30 Measures of EI Bar-On Emotional Quotient Inventory - EQ-i* Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) Emotional Competency Inventory (ECI) (1999) Emotional & Social Competency Inventory (ESCI) (2007) The Emotional Intelligence Appraisal (2001)

31 Please rate how often this person: Scale: never, rarely, sometimes, usually, almost always, always 1. Acknowledges his/her shortcomings 2. Handles stress well 3. Raises his/her own voice when upset 4. Tolerates frustration without getting upset 5. Brushes people off when something is bothering him/her 6. Strives to make the most out of situations whether good or bad 7. Resists the desire to act or speak when it will not help the situation 8. Hears what the other person is really saying 9. Handles conflict effectively

32 In the fields I have studied, emotional intelligence is much more powerful than IQ in determining who emerges as a leader. IQ is a threshold competence. You need it, but it doesn't make you a star. Emotional Intelligence can. Warren Bennis On Becoming a Leader

33 Summary EI is a critical leadership component Relationship management integrates self awareness, self management, and social awareness EI can be improved

34 Knowing others is intelligence; Knowing yourself is true wisdom. Mastering others is strength, mastering yourself is true power. Lao Tzu