Aligarh Muslim University, Aligarh (U.P.) 3

Size: px
Start display at page:

Download "Aligarh Muslim University, Aligarh (U.P.) 3"

Transcription

1 Proceedings of SOM 2014 December 12-14, 2014 Department of Management Studies, IIT Roorkee pp Assessing the Awareness of Total Quality Management and Information Technology in the Indian Information and Communication Technology Industry: An Empirical Analysis Suby Khanam 1, Jamshed Siddiqui 2, Faisal Talib 3 1,2 Aligarh Muslim University, Aligarh (U.P.) 1 subykhan@ymail.com, 2 jamshed_faiza@rediffmail 3 Mechanical Engineering Section, University Polytechnic, Faculty of Engineering and Technology, Aligarh Muslim University, Aligarh (U.P.) 3 ftalib77@yahoo.co.in Abstract: Total Quality Management (TQM) is a managerial approach which is highly influenced by the national business system and is widely seen as a revolution in any type industry whether manufacturing or service. Quality of products and services is one of the major issues in the Indian information and communication technology (ICT) industry. By introducing information technology (IT) with the TQM helped enhancing quality within the business environment. IT has been used to increase productivity, improve quality services, enhance the organizational performance and reduce cost. Now a day, IT is widely accepted as an essential tool to gain organizational effectiveness and therefore its relationship to the organization's competitiveness has been an area of interest to the researchers. Presently, TQM and IT together fulfill the customer needs and therefore many organizations are trying hard to incorporate them. For this purpose, this research work has been undertaken to investigate the awareness of TQM and IT if integrated together and adopted in Indian ICT industry. The objective of this paper is to understand the integration of TQM and IT in the Indian ICT industry. A literature review and statistical analyses were adopted to accomplish this objective. A total of 90 usable responses was included for final analysis. The study sample consists of ICT industry, which includes software development, business process outsourcing (BPO), telecommunication and information system (IS). The data obtained was analyzed using descriptive statistics and Pearson's Correlation analyses. The results revealed that TQM and IT if integrated and adopted together have a greater significance and impact on the performance Indian ICT industry. Further, the practical implications of this study show higher familiarity with TQM and IT concepts which is a way of getting high quality products and services. The results also depicts that how many Indian ICT industries are well aware of the integrated TQM and IT program and furthermore, these results will be used to complete the researcher s main study issues, which is examining the TQM and IT implementation in the Indian ICT industry. This study is limited only in Indian ICT industry and therefore, it could be extended to different service areas like healthcare, banking, transportation, tourism and many others. Finally, the conclusions of this research could help the researchers, practitioners and academicians in better understanding the integration of TQM and IT which may result in enhanced business performance of the Indian ICT industry. Keywords: Information Technology (IT); Information Communication and Technology; Indian; Total Quality Management (TQM). 1. INTRODUCTION Total Quality Management (TQM) has received much attention over the past two decades since they offer management approach for affordable and long lasting profitability. TQM is an organizational wide effort to continuously enhance the organization'sability to deliver high quality products and services to customers. TQM was a revolution in management and turns into major trends to influence business system in the 1990 s. TQM has focus autonomy, creativiteness among employees and demands a strong instead of mere compliance. More recently, the quality 834

2 of product and services are facing challenges and major issues with the adoption of internationality recognition can improve in terms of quality products and services.the internal and external information about TQM should be equally shared among all employees to encourage them to become liable for quality improvement. According to Prajogo and Sohal (2006) TQM has a vital role in the development of management practices in the organization. Many author s state that TQM as an approach to enhance performance of the business world.tqm is not a merely a management perception, however a culture of an organization devoted to total customer satisfaction via Continuous Quality Improvement (CQI) programs (Talib et al., 2011; Vouzas and Psychogios, 2007). TQM is aculturally oriented approach that is maintained by an organization is devoted to customer satisfaction with the aid of a continuous improvement technique. It has aims to achieve the performance of the system for instance design, planning, production, customer satisfaction and quality tools and techniques involvement (Talib, 2013).Godfey (2000) found that TQM has four goals such as satisfying customers, satisfying employees, increasing profit and decreasing cost. TQM style effectively executes the organizational change and spreads organizational goal, culture development and fulfillment of the industries (Talib et al., 2011 a). TQM can be applied every section and level of the organization with a priority an integrated into business practices via balance between technical, managerial and people issues (Oakland, 2003). Since one decade, IT introduced as the most important factors in increasing productivity and reducing costs. IT investment has a positive impact on gross domestic product (GDP) of developingcountries, hence IT gets focused by business and start to integrate with TQM. From the many studies it is concluded that IT might be used to enhance TQM (Dewhusrt et al., 2003; Khanam et al., 2013; Sanchez-Rodriguez et al., 2006, 2011; Siam et al., 2012). IT act as a feedback mechanism to measure productivity and get more accurate information, improve communication links and facilitate the implementation of advanced tools, systems and modelling techniques. Also, IT work as a technology and support managerial decision making process in organizations. IT is used to increase productivity, improve quality, reduce cost and enhance competition of industries (Talib et al., 2013 a).tqm and IT updating the knowledge, developing skills, changes attitude and behavior and improving the ability of the person to perform tasks effectively. It is the basic responsibility of organization to teach the managers about the integration of TQM and IT so that they can be implemented together successfully. IT is a new approachfor TQM, it is essential that all participants must have knowledge and awareness of values, objectives and concepts of TQM and IT. Previously, many authors demonstrated the awareness of TQM by different quality experts as well as quality practitioners (Siddiqui, et al., 2007; Talib et al., 2011; Vouzas and Psychogios 2007). Whereas in the present study authors going to present understanding, the awareness of integration of TQM and IT in the Indian ICT industry. The combination of TQM practices and IT resources has conceived another necessity, which is to effectively consolidate TQM and IT in any organization (Talib and Rahman, 2012). TQM and IT are the combination of techniques and strategies in order to obtain the business excellence. According to Brah and Lim (2006) TQM and IT plays as important role in improving performance quality management. This research is particularly focusing on the TQM and IT in the Indian ICT industry, previously there is no evidence of TQM and IT in the particular within the ICT industry. It was expected that top managers TQM and IT concepts, then they have a positive reaction towards quality improvement as well as customer satisfaction. The rest of the paper is organized as follows: section 2presents the literature review of TQM and IT. In the adjacent section describes the research methodology, then measure the awareness of integration of TQM and IT to develop a measurement construct to necessary tested the hypothesis, next explored result and discussion section and finally conclusion is discussed. 2. LITERATURE REVIEW Many researchers have been undertaken study on TQM philosophies and methods. Past studies revealed the manager s awareness of those aspects are essential to the success of TQM (Ooi et al., 2008; Vouzas and Psychogios, 2007). Talib et al., (2011) assess the awareness of a TQM program in the Indian service industries. The analysis revealed the significance and usage of TQM in the service industries. Also, Vouzas and Psychogios (2007) analyzed the rationale and development of a measure that can be used in assessing managerial awareness of TQM in the Greek service industry. The analysis provided a distinctive and consistent statistical measurement of the soft side of TQM. Moreover, TQM aspect and employee attitude, relationships also investigated in the Malaysian industries and found employees perception of TQM significantly relate to employees attitudes(ooi et al., 2007). Sajjad and Amjad (2011) determine the various benefits an organization can drive from the application of TQM practice or the relationship between TQM and quality outcomes/benefits in the service sector of the telecom industry of Pakistan. Al- Rawashdeh (2014) identified the middle management s awareness and understanding the concepts and importance of applying TQM in commercial bank operating in Jordan.Moreover, Krittanathip et al., (2013) focuses on shop owner respondents by using the implementation of self assessment evaluation for TQM. Woon (2000)assesses the TQM implementation level of Singapore s production leaders, which comprised the pioneer batch of 240 organizations in the Singapore Quality Award program. Miller (2009) showed that a valid and reliable instrument was developed and used to assess quality 835

3 management practices in hospitals throughout the largest U.S state. Siddiqui and Rahman (2007) examines the readiness of managers in India for TQM and analyzed to quantify the extent of top management support for TQM in IS, the extent of benefits realized by TQM and the relationship between IS- TQM realized benefits and TQM principle implemented.there are oodles of studies on awareness of TQM but few attempts have been made to the TQM and IT together in ICT industry. So, that author demonstrating assessing the awareness of TQM and IT in the Indian ICT industry. 3. RESEARCH QUESTION AND HYPOTHESIS In order to carry out this objective a research question was proposed as follows: RQ1: Are Indian ICT industry aware of integration of TQM and IT? The corresponding hypotheses of this research question is; H 1: Indian ICT industry are aware of integration of TQM and IT. Hypothesis was formulated to assess the awareness of integration of TQM and IT. 3.1.Research Methodology: The objective of this study is to understand the awareness of TQM and IT together in the Indian ICT industry. The extensive literature review, methodology was adopted and found TQM and IT for the present study.the data on these TQM and IT were obtained from questionnaire survey on self administrated in 5-point scale (1=strongly disagree, 5=strongly agree). A stratified sampling method has been used to collect data through a well structured questionnaire. Primarily questionnaire was created on the Google drive and then this questionnaire was sent by to the recipient. The sampling frame for the study is a list of certified Indian ICT industry, including software development, information technology, telecommunication, Business Process Outsourcing (BPO). The target population was selected from published BT-500 (2013), Nasscom (2013), BS-1000 (2013) ICT Indian companies. The top manager s are target the respondent s to ensure the accuracy ofthe result. A total of 1564 was the target population and this study is conducted between March to Sep The minimum sample size 303 comes out of the study on the basis of GDP contribution in each sector. Here, ICT industry divided were into four startum namely; software development, information technology, BPO, telecommunication; 104, 124, 58 and 21 respectively were selected by random sampling technique.the final questionnaire was to respondent s and wait for 8 weeks and another follow up questionnaire was sent after no reply for 12 weeks. We received a total of 91 usable completed questionnaire rate of 330.The data collected on various aspects of TQM and IT resources have analyzed using SPSS, SPSS test like mean, correlation analysis have been used to assess the awareness of TQM and IT in the ICT industry of India. TABLE 1: Sample characteristics of respondents. Characteristics Respondents Percentage Gender Male 76% Female 24% Qualification Diploma 5% Graduate 18% Postgraduate 65% Others 25% Job position Managers 5% Length Services Industry Scope of General managers 21% Senior managers 37% Engineers 30% Others 6% 0-years 6% 1-3years 35% 3-5years 24% More than 40 years 35% Information Technology Business Outsourcing Process 31% 30% Telecommunication 15% Software Development 24% 4. ANALYSIS ANDDISCUSSION Table 1, shows the characteristics of respondent s were divided into five variables such as; gender, qualification, job position, length of services and industry scope. It has been observedregrading to gender, 76 % respondents were male, whereas 24% female, it indicates male respondents were dominated. Of the Respondents 5% have the job title managers, 21% are general managers, 37% are senior managers, 30% are engineers and 6% are other. A total of 35% respondents having more than five years and remaining 70% respondents have less than five years experience. Here we can see that overall involvement of top managers is more than engineers and others. Information technology companies respondent s dominated by 31%, 30% BPO sector respondent s, 24% software development and 15 % respondent s were from telecommunication. 836

4 TABLE 2: Descriptive statistics of TQM and IT in the ICT industry. Statement Mean SD H 1 1.Awareness of importance of TQM & IT in the 2. TQM is a management philosophy and practice to invite effective and efficient use of available resources. 3. IT is act as the feedback mechanism to facilitate communication tools & techniques for the 4. Integration of TQM & IT program practiced throughout the 5. TQM & IT are successful in the 6. TQM & IT together makes customer satisfaction as the focus of a 7. IT investment with TQM raised the productivity and reduce cost. 8. TQM & IT together has the potential to help company attain a new level of competitive strength. 9. IT provides suitable resources to implement program. 10. TQM & IT can help to solve the managerial problem in the There are relationships between, IT concepts and the success of the 12. Would you consider to implement TQM & IT in the future From the above Table 2, shows the every statement of mean score, SD (Standard Deviation), and Cronbach alpha regarding to awareness of TQM and IT in the ICT industry. All the test was based on a five point scale, statement 5 (TQM and IT are successful in the company) has higher mean score value 4.39 while another hand statement 2 (TQM is a management philosophy and practice to invite effective and efficient use of available resources) have the lowest mean score value Table 2, is evidence that the ICT industry hasan awareness of integration of TQM and IT because all statements have mean score is > Pearson s Correlation analysis: A correlation analysis was conducted in this study for the two purposes. 1) To check the relationships between two variables 2) To find out the strength between variable, means they are highly correlated or linearly related.in the above Table 3, statement 12 (would you consider to implement TQM & IT in the future) and statement 10 TQM & IT can help to solve the managerial problem in the company) have highest correlation value Also, statement 3 (IT is act as the feedback mechanism to facilitate communication tools & techniques for the company) and statement 8 (TQM & IT together has the potential to help company attain a new level of competitive strength) have the second highest correlation value Similarly, statement 10 (TQM & It can help to solve the managerial problem in the company) and statement 1 (awareness of importance of TQM and IT in the company) also have same correlation value 0.94 TABLE 3: Correlation matrix of awareness of TQM and IT in the Indian ICT industry. Statement Awareness of importance of TQM& IT in the 2. TQM is a management philosophy and practice to invite effective and efficient use of available resources. 3. IT is act as the feedback mechanism to facilitate communication tools & techniques for the Integration of TQM & IT

5 Statement program practiced throughout the 5. TQM & IT are successful in the 6. TQM & IT together makes customer satisfaction as the focus of a 7. IT investment with TQM raised the productivity and reduce cost. 8. TQM & IT together has the potential to help company attain a new level of competitive strength. 9. IT provides suitable resources to implement program. 10. TQM & IT can help to solve the managerial problem in the 11. There are relationships between, IT concepts and the success of the 12. Would you consider to implement TQM & IT in the future CONCLUSION It is evident from the analysis conducted above in Tables 1 & 2, it has been found that managers are well aware of the integration of TQM and IT in the ICT sector. Therefore, the hypothesis H 1 is accepted. A total of 12 statements was consideredin the survey instrument which has been shown in Tables reliable and valid. Adopting TQM and IT together have significantly impacted on the most business organizations (Dewhusrt et al., 2003). Sanchez- Rodriguez et al., (2003) indicatedin their study IT support the TQM initiatives and that overall such efforts generate significant positive gains on operational and quality performance. The research paper assessed the awareness of TQM and IT in the Indian ICT industry by examined of 12 statements on a 5-point Likert scale. The major finding of this study revealed that awareness of TQM and IT are highly correlated. With the help of this study consciousness of TQM and IT together raise in the Indian ICT industry. Statements identified in this study have been used as a guiding philosophy for the success of the industry. This paper has some major statement related to TQM and IT which will improve the company performances and accomplish the better result. This study recommends that managers take an element approach towards consciousness of TQM and IT so that organizations turned more effectively in the market.with the help of this study, managers update their insight and capabilities regularlyto assess the position and approaches of system that could benefit their organization.to sum up, it has been revealed and indicated that Indian mangers hold a positive view on TQM and IT together. This research only focused on the ICT industry, further it can be expanded into other sectors for e.g. service, manufacturing, real e-state, education extra. Furthermore, the managerial implications of this study shows higher familiarity with TQM and IT concepts which is a way of getting high quality products and services. Finally, a new research comes out where manager test has been taken on TQM and IT study instead of employees of the business environment. REFERENCES [1] Al-Rawashdeh F.M. (2014), Assessment of middle administrative ledearships awareness of the implementation of the concept of TQM in commercial Banks operating in Jordan, Arab economic and business journal, 9, pp [2] Brah, S.A. & Lim, H.Y. (2006), The effects of technology and TQM on the performance of logistics companies, International 838

6 Journal of Physical Distribution & Logistics Management, 39 (3), pp [3] Dewhurst, F.W., Martinez-Lorente, A.R. & Sánchez-Rodríguez, C. (2003), An initial assessment of the influence of IT on TQM: a multiple case study, International Journal of Operations & Production Management, 23(4), pp [4] Godfrey, A. B. (2000). Total quality management. In Juran, J. M. and Godfrey, A. B., Juran's quality handbook (pp ). New York: McGraw-Hill. [5] Khanam, S., Siddiqui, J., & Talib, F. (2013). Role of Information Technology in Total Quality Management: A Literature Review, International Journal of Advanced Research in Computer Engineering &Technology, 2(8), [6] Krittanathip, V., Rakkaran, S. Cha-um, S. & Timiyaingam., N.G. (2013), Implementation of self assessment evaluation for TQM: A case study of retail sector, Proceedia social and behavioural sciences, 88, pp [7] Oakland, J. S. (2003) TQM: text with cases. 3rd ed. Oxford: Butterworth-Heinemann. [8] Ooi, K.-B., Arumugam, V., Teh, P.-L. & Chong, A.Y.-L. (2008), TQM practices and its association with production workers, Industrial management and data systems, 108 (7), pp [9] Prajogo, D.I. & Sohal, A.S. (2006), The relationship between organization strategy, TQM and organization performance the mediating role of TQM, European Journal of Operational Research, 168(1), pp [10] Sajjad, S. & Amjad, S. (2011), Assessment of total quality management practices & organizational development (The case of Telecom Services sector of Pakistan), Mediterranean Journal of Social Sciences, 2(2), pp [11] Sanchez-Rodriguez, C., Dewhurst, W.F. & Martinez-Lorrente, R.A. (2006), IT use in supporting TQM initiatives: an empirical investigation. International journal of operation and production management, 26 (5), pp [12] Sanchez-Rodriguez, C., & Martinez- Lorente, R.A. (2011), Effect of IT and quality management on performance, Industrial Management & Data Systems, 111, [13] Siam, Z.A., Alkhateeb, K. & AL-Waqqad, S. (2012). The role of information system in implementing Total Quality Management, American journal of applied science, 9(5), [14] Siddiqui, J. & Rahman, Z. (2007), TQM principle s application on information systems for empirical goals: A study of Indian organizations, The TQM Magazine, 19 (1), pp [15] Talib, F., & Rahman, Z. (2010). Critical success factors of total quality management in service industries, Service marketing Quarterly, 12, [16] Talib, F., Rahman, Z. & Quershi, M.N. (2011), Assessing the awareness of total quality management in Indian service industries: An empirical investigation, Asian Journal on Quality, 12(3), pp [17] Talib, F. (2013), An overview of TQM: understanding the fundamentals in service organization, International Journal of Advanced Quality Management, 1(1), 1-20 [18] Talib, F., Rahman, Z., & Qureshi, M.N. (2011 a), Analysis of interaction among the barriers to total quality management implementation using interpretive structural modelling approach, Benchmarking, An International Journal, 18(4), [19] Talib, F., Rahman, Z., & Quershi, M.N. (2013), An instrument for measuring the key practices of Total Quality Management in ICT industry: An empirical study in India, Service Business Journal, 7(2), [20] Talib, F., Rahman, Z., & Quershi, M.N. (2013 a). An instrument for measuring the key practices of Total Quality Management in ICT industry: An empirical study in India, Service Business Journal, 7(2), [21] Vouzas, F. & Psycohogios, A.G. (2007), Assessing managers awareness of TQM, The TQM Magazine, 19 (1), pp [22] Woon, K.C. (2000), "Assessment of TQM implementation: Benchmarking Singapore s productivity leaders", Business Process Management Journal, 6(4), pp

Department of Production Engineering, 1 Government Engineering College Trichur, Thrissur, India

Department of Production Engineering, 1 Government Engineering College Trichur, Thrissur, India A comparative study of TQM practices and organisational performance indicators with and without ISO 9000 certification in Indian Manufacturing companies Priyanka C P, 2 Anu P Anil, 3 Dr. Satish K P M.tech

More information

The Impact of Human Resource Management Functions in Achieving Competitive Advantage Applied Study in Jordan Islamic Bank

The Impact of Human Resource Management Functions in Achieving Competitive Advantage Applied Study in Jordan Islamic Bank The Impact of Human Resource Management Functions in Achieving Competitive Advantage Applied Study in Jordan Islamic Bank Kafa Hmoud Al-Nawaiseh Department of Financial and Administrative Sciences, Al-Balqa

More information

NBR E-JOURNAL, Volume 1, Issue 1 (Jan-Dec 2015) ISSN EVALUATION OF TRAINING AND DEVELOPMENT FOR ORGANIZATIONAL COMPETITIVENESS

NBR E-JOURNAL, Volume 1, Issue 1 (Jan-Dec 2015) ISSN EVALUATION OF TRAINING AND DEVELOPMENT FOR ORGANIZATIONAL COMPETITIVENESS EVALUATION OF TRAINING AND DEVELOPMENT FOR ORGANIZATIONAL COMPETITIVENESS Ravindra Dey Professor and Head of Organizational Behaviors, Xavier Institute of Management and Research, Mumbai Human Resource

More information

An Evaluation of Satisfaction on Industrial Training among Electrical Engineering Students

An Evaluation of Satisfaction on Industrial Training among Electrical Engineering Students An Evaluation of Satisfaction on Industrial Training among Electrical Engineering Students Siti Azura Ramlan sitiazura@ppinang.uitm.edu.my Anith Nuraini Abd Rashid anith7657@ppinang.uitm.edu.my Najwa Mohd

More information

Comparative Study on Software Firms in Bangladesh

Comparative Study on Software Firms in Bangladesh growth [4]. Earlier report stated that earning from outsourcing Comparative Study on Software Firms in Bangladesh Sushmiata Bose, Assistant Professor, University of Liberal Arts Bangladesh, Dhaka, Bangladesh

More information

ORGINAL ARTICLE. Yousefi Bahram a, Naghshbandi Salah* b

ORGINAL ARTICLE. Yousefi Bahram a, Naghshbandi Salah* b Journal of Research in Applied sciences. Vol., 1(3): 58-62, 2014 Available online at http://www.jrasjournal.com ISSN 2148-6662 Copyright 2014 ORGINAL ARTICLE Assessment of Staff s Readiness For European

More information

Data Quality Awareness as an Optimal Marketing Strategy: A Case Study of a Saudi Manufacturing Company. Mohammad Almotairi*

Data Quality Awareness as an Optimal Marketing Strategy: A Case Study of a Saudi Manufacturing Company. Mohammad Almotairi* World Journal of Social Sciences Vol. 3. No. 6. November 2013 Issue. Pp. 105 114 Data Quality Awareness as an Optimal Marketing Strategy: A Case Study of a Saudi Manufacturing Company Mohammad Almotairi*

More information

Assessing the Implementation of Total Quality Management in Education Administration Institutions in Central Province, Sri Lanka.

Assessing the Implementation of Total Quality Management in Education Administration Institutions in Central Province, Sri Lanka. Assessing the Implementation of Total Quality Management in Education Administration Institutions in Central Province, Sri Lanka M. W. M. Abeykoon 1 and Chamaru De Alwis 2 2 Department of Human Resource

More information

Education Management: Perception of TQM and Its Effect on Attractiveness of Place of Study

Education Management: Perception of TQM and Its Effect on Attractiveness of Place of Study Education Management: Perception of TQM and Its Effect on Attractiveness of Place of Study Feng Jie, Graduate School of Business University of Malaya Kuala Lumpur, Malaysia Aida Idris Faculty of Business

More information

Effect of the demographic factors on the overall organizational effectiveness score in the IT and ITES in SEZ, Coimbatore

Effect of the demographic factors on the overall organizational effectiveness score in the IT and ITES in SEZ, Coimbatore International Journal of Commerce and Management Research ISSN: 2455-1627, Impact Factor: RJIF 5.22 www.managejournal.com Volume 2; Issue 11; November 2016; Page No. 55-59 Effect of the demographic factors

More information

TQM in Taiwan's computer and its peripheral industry

TQM in Taiwan's computer and its peripheral industry Chao-Ton Su Department of Industrial Engineering and Management, National Chiao Tung University, Taiwan Mu-Chen Chen Institute of Commerce Automation and Management, Department of Business Management,

More information

CHAPTER 4 RESEARCH FINDINGS. This chapter outlines the results of the data analysis conducted. Research

CHAPTER 4 RESEARCH FINDINGS. This chapter outlines the results of the data analysis conducted. Research CHAPTER 4 RESEARCH FINDINGS This chapter outlines the results of the data analysis conducted. Research findings are organized into four parts. The first part provides a summary of respondents demographic

More information

Chapter - 2 RESEARCH METHODS AND DESIGN

Chapter - 2 RESEARCH METHODS AND DESIGN Chapter - 2 RESEARCH METHODS AND DESIGN 2.1. Introduction 2.2. Phases of Research 2.. Research Design 2.4. Data Collection 2.5. Questionnaire Design 2.6. Measurement and Scaling Procedures 2.7. Reliability

More information

BARRIERS TO TOTAL QUALITY MANAGEMENT (TQM) IMPLEMENTATION IN THE MAURITIAN FOOD INDUSTRY

BARRIERS TO TOTAL QUALITY MANAGEMENT (TQM) IMPLEMENTATION IN THE MAURITIAN FOOD INDUSTRY Proceedings of the 11th International Conference on Manufacturing Research (ICMR2013), Cranfield University, UK, 19th 20th September 2013, pp 611-616 BARRIERS TO TOTAL QUALITY MANAGEMENT (TQM) IMPLEMENTATION

More information

Analysis of Challenges to Total Quality Management Implementation in FGEIs (C/G) in Pakistan

Analysis of Challenges to Total Quality Management Implementation in FGEIs (C/G) in Pakistan Analysis of Challenges to Total Quality Management Implementation in FGEIs (C/G) in Pakistan Zunaira Sajjad* National University of Sciences and Technology, Islamabad, Pakistan Tasweer Hussain Syed National

More information

EMPLOYEES COMPETENCIES AND INFORMATION COMMUNICATION TECHNOLOGY AS DETERMINANTS OF ORGANIZATIONAL LEARNING CAPABILITIES (OLC)

EMPLOYEES COMPETENCIES AND INFORMATION COMMUNICATION TECHNOLOGY AS DETERMINANTS OF ORGANIZATIONAL LEARNING CAPABILITIES (OLC) Part-II: Social Sciences and Humanities ISSN-L: 2223-9553, ISSN: 2223-9944 EMPLOYEES COMPETENCIES AND INFORMATION COMMUNICATION TECHNOLOGY AS DETERMINANTS OF ORGANIZATIONAL LEARNING CAPABILITIES (OLC)

More information

Organizational Culture and Leadership as Factors of Organizational Learning Capabilities

Organizational Culture and Leadership as Factors of Organizational Learning Capabilities Organizational Culture and Leadership as Factors of Organizational Learning Capabilities Norliya Ahmad Kassim, Kasmarini Baharuddin, Lokman Hakim Khalib To Link this Article: http://dx.doi.org/10.6007/ijarped/v7-i3/4365

More information

Asian Research Consortium

Asian Research Consortium Asian Research Consortium International Journal of Research in Organizational Behavior and Human Resource Management, Vol. 1, No. 3, 2013, pp. 107-115. ISSN 2320-8724 International Journal of Research

More information

THE RELATIONSHIP BETWEEN TOURISM MARKETING MIX ELEMENTS AND TOURISTS' PURCHASING DECISION IN JORDANIAN HOTELS

THE RELATIONSHIP BETWEEN TOURISM MARKETING MIX ELEMENTS AND TOURISTS' PURCHASING DECISION IN JORDANIAN HOTELS THE RELATIONSHIP BETWEEN TOURISM MARKETING MIX ELEMENTS AND TOURISTS' PURCHASING DECISION IN JORDANIAN HOTELS Dr. Ayed Al Muala Faculty of Economics and Administrative Sciences Zarqa University ABSTRACT

More information

The relationship between empowerment and job satisfaction: Applied study on Jordanian Textile Companies

The relationship between empowerment and job satisfaction: Applied study on Jordanian Textile Companies The relationship between empowerment and job satisfaction: Applied study on Jordanian Textile Companies ABSTRACT Luma Basim Elias School of management, Balqa University. PO box 19117 This study aim to

More information

The Pilot Test Study of Relationship Between Management Information Systems Success Factors and organizational performance at Sabafon Company in Yemen

The Pilot Test Study of Relationship Between Management Information Systems Success Factors and organizational performance at Sabafon Company in Yemen , pp.337-346 http://dx.doi.org/10.14257/ijunesst.2015.8.2.32 The Pilot Test Study of Relationship Between Management Information Systems Success Factors and organizational performance at Sabafon Company

More information

The Impact of Transactional Leadership on the Marketing Creativity in Jordan Commercial Banks

The Impact of Transactional Leadership on the Marketing Creativity in Jordan Commercial Banks See discussions, stats, and author profiles for this publication at: https://www.researchgate.net/publication/281827151 The Impact of Transactional Leadership on the Marketing Creativity in Jordan Commercial

More information

The Impact Of Monetary And Non- Monetary Incentives On The Performance Of Employees In The Government Hospitals In Al Ahsa Region

The Impact Of Monetary And Non- Monetary Incentives On The Performance Of Employees In The Government Hospitals In Al Ahsa Region The Impact Of Monetary And Non- Monetary Incentives On The Performance Of Employees In The Government Hospitals In Al Ahsa Region Dr.Vimala Venugopal Associate Professor, King Faisal University Al Ahsa

More information

The Impact of Leader s Emotional Quotient on organizational effectiveness: Evidence from Industrial and banking sectors of Pakistan.

The Impact of Leader s Emotional Quotient on organizational effectiveness: Evidence from Industrial and banking sectors of Pakistan. Abstract The Impact of Leader s Emotional Quotient on organizational effectiveness: Evidence from Industrial and banking sectors of Pakistan. Prof. Dr. Muhammad Ehsan Malik Dean Faculty of Economics and

More information

INFLUENCE OF ORGANIZATIONAL POLITICS ON TURNOVER INTENTION OF BANK EMPLOYEES, CHENNAI INDIA

INFLUENCE OF ORGANIZATIONAL POLITICS ON TURNOVER INTENTION OF BANK EMPLOYEES, CHENNAI INDIA Abstract INFLUENCE OF ORGANIZATIONAL POLITICS ON TURNOVER INTENTION OF BANK EMPLOYEES, CHENNAI INDIA K.R.Sowmya Dr.N.Panchanatham Turnover intention is different from the actual turnover of employees from

More information

Identification of total quality management enablers and information technology resources for ICT industry: a Pareto analysis approach

Identification of total quality management enablers and information technology resources for ICT industry: a Pareto analysis approach 18 Int. J. Information Quality, Vol. 4, No. 1, 2015 Identification of total quality management enablers and information technology resources for ICT industry: a Pareto analysis approach Suby Khanam* Department

More information

TQM PRACTICES: CONTINUOUS IMPROVEMENT AND PROBLEM PREVENTION

TQM PRACTICES: CONTINUOUS IMPROVEMENT AND PROBLEM PREVENTION Noorliza Karia & Muhammad Hasmi Abu Hassan Asaari (2003). TQM Practices: Continuous Improvement and Problem Prevention, International Business Information Management 2003 Conference 2003 Conference, Refereed

More information

The Impact of Designation, Experience and age on Existing and Expected Quality of work Life: A Case Study of Sugar Mills in Bangladesh

The Impact of Designation, Experience and age on Existing and Expected Quality of work Life: A Case Study of Sugar Mills in Bangladesh Daffodil International University Institutional Repository DIU Journal of Business and Economics Volume 2,No 1,January 2007 2007-01-01 The Impact of Designation, Experience and age on Existing and Expected

More information

Changing the Status of Engineers from Technical Position to Management and Offering a Suitable Model

Changing the Status of Engineers from Technical Position to Management and Offering a Suitable Model Changing the Status of Engineers from Technical Position to Management and Offering a Suitable Model Mohsen Goodarzi 1 and Alireza Anvari 2 1 Department of Management, Shiraz Branch, Islamic Azad University,

More information

RELATIONSHIP BETWEEN HUMAN FACTORS AND ENTERPRISE RESOURCE PLANNING SYSTEM IMPLEMENTATION

RELATIONSHIP BETWEEN HUMAN FACTORS AND ENTERPRISE RESOURCE PLANNING SYSTEM IMPLEMENTATION RELATIONSHIP BETWEEN HUMAN FACTORS AND ENTERPRISE RESOURCE PLANNING SYSTEM IMPLEMENTATION Issam Al-Hadid 1, Suha Afaneh 2, Heba Almalahmeh 3 Computer Information Systems, Information Technology, Isra University,

More information

Impact of Job Satisfaction on Employee Performance in Software Industry, Hyderabad A Statistical Analysis

Impact of Job Satisfaction on Employee Performance in Software Industry, Hyderabad A Statistical Analysis Impact of Job Satisfaction on Employee Performance in Software Industry, Hyderabad A Statistical Analysis V. Sreecharan, Dr. Venkata Raman. N Assistant Professor, Management Studies, Madanapalle Institute

More information

Analysis of Customer Satisfaction during Online Purchase

Analysis of Customer Satisfaction during Online Purchase Analysis of Customer Satisfaction during Online Purchase Dr. E. B. Khedkar Dean, Faculty of Management Sciences, Savitribai Phule Pune University (Formerly University of Pune) & Director, D Y Patil Institute

More information

FACTORS INFLUENCES ISO 9000 IMPLEMENTATION IN SAUDI MANUFACTURING INDUSTRY. Wai M. Cheung. University of Northumbria Newcastle Upon Tyne

FACTORS INFLUENCES ISO 9000 IMPLEMENTATION IN SAUDI MANUFACTURING INDUSTRY. Wai M. Cheung. University of Northumbria Newcastle Upon Tyne Proceedings of the 11 th International Conference on Manufacturing Research (ICMR2013), Cranfield University, UK, 19th 20th September 2013, pp 557-562 FACTORS INFLUENCES ISO 9000 IMPLEMENTATION IN SAUDI

More information

CHAPTER 4. RESEARCH METHODOLOGY

CHAPTER 4. RESEARCH METHODOLOGY CHAPTER 4. RESEARCH METHODOLOGY 4.1 Introduction This chapter presents the research methodology adopted to attain the objectives. It features the research treatment subjected to the study at every stage

More information

ANNEXURE-I QUESTIONNAIRE FOR EMPLOYEES PERCEPTIONS ON HRM PRACTICES IN SUGAR INDUSTRIAL UNITS

ANNEXURE-I QUESTIONNAIRE FOR EMPLOYEES PERCEPTIONS ON HRM PRACTICES IN SUGAR INDUSTRIAL UNITS ANNEXURE-I QUESTIONNAIRE FOR EMPLOYEES PERCEPTIONS ON HRM PRACTICES IN SUGAR INDUSTRIAL UNITS Section-1: 1. What is your name?(optional) 2. What is your designation? 3. What is your age? Under 21 21-30

More information

FEMALE FACULTY ORGANIZATION SUPPORT AND COMMITMENT IN SAUDI ARABIA: THE FOCUS OF HAIL UNIVERSITY

FEMALE FACULTY ORGANIZATION SUPPORT AND COMMITMENT IN SAUDI ARABIA: THE FOCUS OF HAIL UNIVERSITY www.elkjournals.com FEMALE FACULTY ORGANIZATION SUPPORT AND COMMITMENT IN SAUDI ARABIA: THE FOCUS OF HAIL UNIVERSITY Dr. Hammad Khamies Assistant Professor, Department of Management, University of Hail,

More information

The learning organization: motivating employees by integrating TQM philosophy in a supportive organizational culture

The learning organization: motivating employees by integrating TQM philosophy in a supportive organizational culture a supportive organizational Steven W. Pool Associate Professor of Management, Ashland University, Ashland, Ohio, USA Keywords Organizational learning, Motivation, TQM, Corporate Abstract An organizational

More information

THE MEDIATING EFFECT OF TQM PRACTICE ON COST LEADERSHIP STRATEGY AND IMPROVEMENT OF PROJECT MANAGEMENT PERFORMANCE

THE MEDIATING EFFECT OF TQM PRACTICE ON COST LEADERSHIP STRATEGY AND IMPROVEMENT OF PROJECT MANAGEMENT PERFORMANCE IGCESH2014 Universiti Teknologi Malaysia, Johor Bahru, Malaysia 19-21 August 2014 THE MEDIATING EFFECT OF TQM PRACTICE ON COST LEADERSHIP STRATEGY AND IMPROVEMENT OF PROJECT MANAGEMENT PERFORMANCE S. S.

More information

A STUDY ON OVERALL JOB SATISFACTION AMONG THE EMPLOYEES OF CHENNAI PORT TRUST

A STUDY ON OVERALL JOB SATISFACTION AMONG THE EMPLOYEES OF CHENNAI PORT TRUST A STUDY ON OVERALL JOB SATISFACTION AMONG THE EMPLOYEES OF CHENNAI PORT TRUST Dr. M. RAJENDRAN Assistant Professor, Commerce Wing, Directorate of Distance Education, Annamalai University, Annamalainagar

More information

Exploratory Study of Leadership Behavior Impact on Environmental Performance of Industrial Companies in Libya

Exploratory Study of Leadership Behavior Impact on Environmental Performance of Industrial Companies in Libya International Journal of Business and Management; Vol. 11, No. 2; 2016 ISSN 1833-3850 E-ISSN 1833-8119 Published by Canadian Center of Science and Education Exploratory Study of Leadership Behavior Impact

More information

INTERNATIONAL JOURNAL OF ebusiness AND egovernment STUDIES Vol 3, No 1, 2011 ISSN: (Online)

INTERNATIONAL JOURNAL OF ebusiness AND egovernment STUDIES Vol 3, No 1, 2011 ISSN: (Online) INVESTIGATING ``MARKETING ORIENTATION `` INFLUENCES ON ACHIEVING COMPETITIVE ADVANTAGE WITHIN JORDANIAN MOBILE TELECOMMUNICATION INDUSTRY (BEHAVIOURAL- ATTITUDINAL PERSPECTIVE) Mohammed Ashour University

More information

The Effect of Management Information System on Organizational Performance: Applied Study on Jordanian Telecommunication Companies

The Effect of Management Information System on Organizational Performance: Applied Study on Jordanian Telecommunication Companies The Effect of Management Information System on Organizational Performance: Applied Study on Jordanian Telecommunication Companies Alaa khresat School of Management Information system, Balqa applied University,

More information

Mr. Rebie Messaoud Assistant Lecturer, Faculty of Economics,commerce and management University, Setif-ALGERIA.

Mr. Rebie Messaoud Assistant Lecturer, Faculty of Economics,commerce and management University, Setif-ALGERIA. IOSR Journal of Business and Management (IOSR-JBM) e-issn: 2278-487X, p-issn: 2319-7668. Volume 16, Issue 1. Ver. I (Jan. 2014), PP 23-27 The relationship between empowerment and the adoption of total

More information

College Thrissur, Thrissur, India

College Thrissur, Thrissur, India International Journal of Engineering Research and Development e-issn: 2278-067X, p-issn: 2278-800X, www.ijerd.com Volume 8, Issue 3 (August 2013), PP. 07-13 Empirical Research on TQM Practices of Organizations

More information

International Business & Economics Research Journal December 2009 Volume 8, Number 12

International Business & Economics Research Journal December 2009 Volume 8, Number 12 Service Quality And Its Impact On Customer Satisfaction: An Empirical Evidence From The Pakistani Banking Sector Hummayoun Naeem, Foundation University Institute of Engineering and Management, Pakistan

More information

On the Benefits of ISO9000 Certification

On the Benefits of ISO9000 Certification On the Benefits of ISO9000 Certification C.P.Kartha University of Michigan-Flint ABSTRACT This paper presents the results of a research project focusing on the advantages associated with ISO 9000 certification.

More information

Online Open Access publishing platform for Management Research. Copyright 2010 All rights reserved Integrated Publishing association

Online Open Access publishing platform for Management Research. Copyright 2010 All rights reserved Integrated Publishing association ASIAN JOURNAL OF MANAGEMENT RESEARCH Online Open Access publishing platform for Management Research Copyright 2010 All rights reserved Integrated Publishing association Research Article ISSN 2229 3795

More information

Personal, Social and Organizational factors in usage of Collaboration Systems for Research

Personal, Social and Organizational factors in usage of Collaboration Systems for Research Personal, Social and Organizational factors in usage of Collaboration Systems for Research Halimi Zakaria 1, Norzaidi Mohd Daud 1, Fazli Idris 2 1 Universiti Teknologi MARA, Malaysia. 2 Universiti Kebangsaan

More information

Saudi Journal of Business and Management Studies. DOI: /sjbms ISSN (Print)

Saudi Journal of Business and Management Studies. DOI: /sjbms ISSN (Print) DOI: 10.21276/sjbms.2016.1.3.11 Saudi Journal of Business and Management Studies Scholars Middle East Publishers Dubai, United Arab Emirates Website: http://scholarsmepub.com/ ISSN 2415-6663 (Print) ISSN

More information

Managers Concern Regarding Employee Empowerment in Jordanian Public Hospitals

Managers Concern Regarding Employee Empowerment in Jordanian Public Hospitals Managers Concern Regarding Employee Empowerment in Jordanian Public Hospitals Dr.Naser Ibrahim Saif 1 Assistant professor, Head of Department of Hospital Management, Faculty of Administrative & Financial

More information

The Relationship Between Conflict Management Styles and Organizational Commitment: A Case of Sana'a University

The Relationship Between Conflict Management Styles and Organizational Commitment: A Case of Sana'a University American Journal of Science and Technology 2017; 4(4): 49-66 http://www.aascit.org/journal/ajst ISSN: 2375-3846 The Relationship Between Conflict Management Styles and Organizational Commitment: A Case

More information

IMPACT OF BALANCED SCORECARD USAGE ON THE ORGANIZATIONAL PERFORMANCE: A CASE STUDY OF JORDAN INTERNATIONAL INSURANCE

IMPACT OF BALANCED SCORECARD USAGE ON THE ORGANIZATIONAL PERFORMANCE: A CASE STUDY OF JORDAN INTERNATIONAL INSURANCE IMPACT OF BALANCED SCORECARD USAGE ON THE ORGANIZATIONAL PERFORMANCE: A CASE STUDY OF JORDAN INTERNATIONAL INSURANCE 1 2 Belal Eid Hlayel Irbihat and Prof. Syed Husain Ashraf 1 Research Scholar, Department

More information

2017 Coimbra Business School ISCAC. All rights reserved ISSN

2017 Coimbra Business School ISCAC. All rights reserved ISSN 36 VOL. 3, NO. 1 Quality Orientation and Innovative Performance Cagri Bulut Department of Business Administration, Yasar University, Turkey cagri.bulut@yasar.edu.tr ABSTRACT Determinants of innovative

More information

FACTORS AFFECTING JOB STRESS AMONG IT PROFESSIONALS IN APPAREL INDUSTRY: A CASE STUDY IN SRI LANKA

FACTORS AFFECTING JOB STRESS AMONG IT PROFESSIONALS IN APPAREL INDUSTRY: A CASE STUDY IN SRI LANKA FACTORS AFFECTING JOB STRESS AMONG IT PROFESSIONALS IN APPAREL INDUSTRY: A CASE STUDY IN SRI LANKA W.N. Arsakularathna and S.S.N. Perera Research & Development Centre for Mathematical Modeling, Faculty

More information

Chapter 5 RESULTS AND DISCUSSION

Chapter 5 RESULTS AND DISCUSSION Chapter 5 RESULTS AND DISCUSSION 5.0 Introduction This chapter outlines the results of the data analysis and discussion from the questionnaire survey. The detailed results are described in the following

More information

A STUDY ON LEVELS OF EMPLOYEE PARTICIPATION WITH THE HIERARCHY IN BANKING SECTOR : A COMPARATIVE STUDY OF SBI & HDFC BANK

A STUDY ON LEVELS OF EMPLOYEE PARTICIPATION WITH THE HIERARCHY IN BANKING SECTOR : A COMPARATIVE STUDY OF SBI & HDFC BANK 58 [ ISSN 0973-936X ] A STUDY ON LEVELS OF EMPLOYEE PARTICIPATION WITH THE HIERARCHY IN BANKING SECTOR : A COMPARATIVE STUDY OF SBI & HDFC BANK Anchal Pathak * anchal@smsvaranasi.com ABSTRACT After 1991,

More information

Organizational Culture and Total Quality Management (TQM)

Organizational Culture and Total Quality Management (TQM) International Journal of Business and Management; Vol. 8, No. 24; 2013 ISSN 1833-3850 E-ISSN 1833-8119 Published by Canadian Center of Science and Education Organizational Culture and Total Quality Management

More information

A COMPARATIVE STUDY ON MOTIVES OF ONLINE AND OFFLINE BANKING CONSUMERS: A CASE STUDY OF UDAIPUR CITY

A COMPARATIVE STUDY ON MOTIVES OF ONLINE AND OFFLINE BANKING CONSUMERS: A CASE STUDY OF UDAIPUR CITY A COMPARATIVE STUDY ON MOTIVES OF ONLINE AND OFFLINE BANKING CONSUMERS: A CASE STUDY OF UDAIPUR CITY 1 Jitendra Charan, 2 Dr. Amit Sharma 1 Research Scholar, 2 Assistant Professor, Department of Management

More information

Impacts of Engineering Work Quality on Project Success

Impacts of Engineering Work Quality on Project Success Available online at www.sciencedirect.com Procedia - Social and Behavioral Sciences 74 ( 2013 ) 429 437 26 th IPMA World Congress, Crete, Greece, 2012 Impacts of Engineering Work Quality on Project Success

More information

CHAPTER - 7. Findings, Suggestions and Conclusion

CHAPTER - 7. Findings, Suggestions and Conclusion 194 CHAPTER - 7 Findings, Suggestions and Conclusion 195 CHAPTER 7 Chapter 7. Findings, Suggestions and Conclusion S.No. Name of Sub-title Page No. 7.1 Findings of the Study 199 7.2 Comparison between

More information

A Study on Motivational Factors in the Workplace (MODI-Paints), Ghaziabad, UP

A Study on Motivational Factors in the Workplace (MODI-Paints), Ghaziabad, UP 82 A Study on Motivational Factors in the Workplace (MODI-Paints), Ghaziabad, UP Priyambada Purohit (PhD Scholar), Noida International University (NIU), UP Abstract The present study investigated factors

More information

Resource allocation for strategic quality management: An analytic network process (ANP) model

Resource allocation for strategic quality management: An analytic network process (ANP) model Griffith Research Online https://research-repository.griffith.edu.au Resource allocation for strategic quality management: An analytic network process (ANP) model Author Alidrisi, Hisham, Mohamed, Sherif

More information

ANALYSYIS OF TRAINING NEED IDENTIFICATION AND TRAINING EFFECTIVENESS FOR VENDORS OF TITAN COMPANY LIMITED, HOSUR

ANALYSYIS OF TRAINING NEED IDENTIFICATION AND TRAINING EFFECTIVENESS FOR VENDORS OF TITAN COMPANY LIMITED, HOSUR ANALYSYIS OF TRAINING NEED IDENTIFICATION AND TRAINING EFFECTIVENESS FOR VENDORS OF TITAN COMPANY LIMITED, HOSUR A. Sahana 1, B. Varalakshmi 2 1 Assistant Professor, Department of MBA, The Oxford College

More information

CHAPTER-IV. testing project. The best design depends on the research questions. Every design

CHAPTER-IV. testing project. The best design depends on the research questions. Every design CHAPTER-IV RESEARCH METHODOLOGY 4.1 Research Design A Research design is concerned with turning a research question into a testing project. The best design depends on the research questions. Every design

More information

THE IMPACT OF HUMAN RESOURCE PRACTICES AMONG ACADEMIC STAFF ON WORK PERFORMANCE THROUGH JOB SATISFACTION: THE CASE OF STATE UNIVERSITIES IN SRI LANKA

THE IMPACT OF HUMAN RESOURCE PRACTICES AMONG ACADEMIC STAFF ON WORK PERFORMANCE THROUGH JOB SATISFACTION: THE CASE OF STATE UNIVERSITIES IN SRI LANKA THE IMPACT OF HUMAN RESOURCE PRACTICES AMONG ACADEMIC STAFF ON WORK PERFORMANCE THROUGH JOB SATISFACTION: THE CASE OF STATE UNIVERSITIES IN SRI LANKA LAKMINI V.K. JAYATILAKE Department of Commerce and

More information

SUGGESTIONS FOR IMPROVING THE EFFICIENCY AND EFFECTIVENESS OF QUALITY MANAGEMENT IN THE BUSINESS PRACTICE IN SLOVAKIA

SUGGESTIONS FOR IMPROVING THE EFFICIENCY AND EFFECTIVENESS OF QUALITY MANAGEMENT IN THE BUSINESS PRACTICE IN SLOVAKIA 9 SUGGESTIONS FOR IMPROVING THE EFFICIENCY AND EFFECTIVENESS OF QUALITY MANAGEMENT IN THE BUSINESS PRACTICE IN SLOVAKIA MARTA KUČEROVÁ, JAROMÍRA VAŇOVÁ, DAGMAR RUSKOVÁ 1 INTRODUCTION Quality management

More information

SEGMENTING THE ONLINE CONSUMER MARKET BY ONLINE PURCHASE BEHAVIOUR IN EASTERN INDIA PERSPECTIVE

SEGMENTING THE ONLINE CONSUMER MARKET BY ONLINE PURCHASE BEHAVIOUR IN EASTERN INDIA PERSPECTIVE SYNOPSIS OF THE THESIS SEGMENTING THE ONLINE CONSUMER MARKET BY ONLINE PURCHASE BEHAVIOUR IN EASTERN INDIA PERSPECTIVE Doctoral Thesis Submitted In partial fulfillment of the requirements for the award

More information

IMPLEMENTATION OF TQM ENABLERS & IT RESOURCES IN THE INDIAN ICT ORGANIZATIONS

IMPLEMENTATION OF TQM ENABLERS & IT RESOURCES IN THE INDIAN ICT ORGANIZATIONS IMPLEMENTATION OF TQM ENABLERS & IT RESOURCES IN THE INDIAN ICT ORGANIZATIONS THESIS SUBMITTED FOR THE AWARD OF THE DEGREE OF Doctor of Philosophy IN COMPUTER SCIENCE SUBMITTED BY Suby Khanam Under the

More information

Dr. Renu Sharma. Associate Professor, Department of Management, Institute of Innovation in Technology & Management New Delhi.

Dr. Renu Sharma. Associate Professor, Department of Management, Institute of Innovation in Technology & Management New Delhi. The Impact of various of on the Motivation level of employees A comparative study of selected Indian Public and Private sector Banks Dr. Renu Sharma Associate Professor, Department of Management, Institute

More information

COMMONWEALTH JOURNAL OF COMMERCE & MANAGEMENT RESEARCH CUSTOMER EXPECTATION AND PERCEPTION IN TELECOMMUNICATION SECTOR: AN EMPIRICAL STUDY OF UDAIPUR

COMMONWEALTH JOURNAL OF COMMERCE & MANAGEMENT RESEARCH CUSTOMER EXPECTATION AND PERCEPTION IN TELECOMMUNICATION SECTOR: AN EMPIRICAL STUDY OF UDAIPUR CUSTOMER EXPECTATION AND PERCEPTION IN TELECOMMUNICATION SECTOR: AN EMPIRICAL STUDY OF UDAIPUR Suteekshn Singh Ranawat Research Scholar,Department of Business Administration, MLSU, Udaipur ABSTRACT Customer

More information

SSRG International Journal of Economics and Management Studies (SSRG-IJEMS) volume4 issue4 April 2017

SSRG International Journal of Economics and Management Studies (SSRG-IJEMS) volume4 issue4 April 2017 Job Satisfaction among HDFC Bank Employees: - A Case Study of Srinagar City Dr Ajaz Ahmad Mir Assistant Professor Department of Commerce Islamai College Srinagar (J & K) 190002 Abstract In this highly

More information

RANKING OF KEY QUALITY FACTORS IN THE INDIAN CONSTRUCTION INDUSTRY

RANKING OF KEY QUALITY FACTORS IN THE INDIAN CONSTRUCTION INDUSTRY RANKING OF KEY QUALITY FACTORS IN THE INDIAN CONSTRUCTION INDUSTRY S.Shanmugapriya 1, K.Subramanian 2 1 Assistant Professor, Department of Civil Engineering, Coimbatore Institute of Technology, Tamilnadu,

More information

The Role of Knowledge Management Infrastructure in the Quality of Electronic Services: Applied Study in the Jordanian Banking Sector

The Role of Knowledge Management Infrastructure in the Quality of Electronic Services: Applied Study in the Jordanian Banking Sector The Role of Knowledge Management Infrastructure in the Quality of Electronic Services: Applied Study in the Jordanian Banking Sector Abstract Yazan Emnawer Al haraisa Business Administration Department,

More information

The Effect of Trust and Information Sharing on Relationship Commitment in Supply Chain Management

The Effect of Trust and Information Sharing on Relationship Commitment in Supply Chain Management Available online at www.sciencedirect.com ScienceDirect Procedia - Social and Behavioral Scien ce s 130 ( 2014 ) 266 272 INCOMaR 2013 The Effect of Trust and Information Sharing on Relationship Commitment

More information

GENDER DIFFERENCE AND JOB SATISFACTION: A STUDY AMONG FACULTIES OF PRIVATE COLLEGES IN INDIA

GENDER DIFFERENCE AND JOB SATISFACTION: A STUDY AMONG FACULTIES OF PRIVATE COLLEGES IN INDIA Dr. G. Suresh Krishna Special Issue, 2015, pp. 227-237 GENDER DIFFERENCE AND JOB SATISFACTION: A STUDY AMONG FACULTIES OF PRIVATE COLLEGES IN INDIA Dr. G. Suresh Krishna Assistant Professor, Department

More information

Achieving Quality Assurance through Total Quality Management (TQM) Practices in SMEs

Achieving Quality Assurance through Total Quality Management (TQM) Practices in SMEs Achieving Quality Assurance through Total Quality (TQM) Practices in SMEs P.M.Aswini 1, Dr.N.Senthil Kumar 2 1 Research Scholar, Department of Studies, Anna University, Chennai, TamilNadu, India. aswini0910@gmail.com

More information

EMPLOYEE RETENTION STRATEGIES IN THE BPO SECTOR- - A STUDY ON KENTECH SOLUTIONS

EMPLOYEE RETENTION STRATEGIES IN THE BPO SECTOR- - A STUDY ON KENTECH SOLUTIONS International Journal of Human Resource & Industrial Research (IJHRIR) ISSN: 2349 3593 (Online), ISSN: 2349 4816 (Print) Email: editor@arseam.com Instructions for authors and subscription information:

More information

NDARDIZATION OF PRODUCTS AND CONSUMER SATISFACTION IN INDIA [WITH SPECIAL REFERENCE TO FMCG'S]

NDARDIZATION OF PRODUCTS AND CONSUMER SATISFACTION IN INDIA [WITH SPECIAL REFERENCE TO FMCG'S] NDARDIZATION OF PRODUCTS AND CONSUMER SATISFACTION IN INDIA [WITH SPECIAL REFERENCE TO FMCG'S] DR. NEETU SHARMA ASST. PROF. COMMERCE AND MANAGEMENT DEPARTMENT OF COMMERCE CAREER COLLEGE, BARKATULLAH UNIVERSITY

More information

Implications of Human Structural Intellectual Capital on Organisational Performance: Evidence from Nigeria Polytechnic Education Sector

Implications of Human Structural Intellectual Capital on Organisational Performance: Evidence from Nigeria Polytechnic Education Sector International Conference of Science, Engineering & Environmental Technology (ICONSEET), 1(10): 70-74, 2016 ISSN 0794-9650 www.repcomseet.org.org Implications of Human Structural Intellectual Capital on

More information

Procedia - Social and Behavioral Sciences 230 ( 2016 )

Procedia - Social and Behavioral Sciences 230 ( 2016 ) Available online at www.sciencedirect.com ScienceDirect Procedia - Social and Behavioral Sciences 230 ( 2016 ) 190 197 3 rd International Conference on New Challenges in Management and Organization: Organization

More information

Factors that Influence the Adoption of Online Banking Services in Sukkur

Factors that Influence the Adoption of Online Banking Services in Sukkur Factors that Influence the Adoption of Online Banking Services in Sukkur Author s Details (1) Munwwar Ali Kartio-Student (2) Ambreen Khaskheley (3) Faiz Muhammad Shaikh (4) Abdul Sattar Shah (1) PhD, Deptt:of

More information

THE INFLUENCE OF MANAGERS POWER ON THEIR LEADERSHIP STYLE IN ORGANIZATION

THE INFLUENCE OF MANAGERS POWER ON THEIR LEADERSHIP STYLE IN ORGANIZATION THE INFLUENCE OF MANAGERS POWER ON THEIR LEADERSHIP STYLE IN ORGANIZATION Nor Rosmawati binti Abdul Karim, Siti Syuhada binti Abd Rahman, Normazaini Salleh Faculty of Management and Muamalah Kolej Universiti

More information

Effect of Organizational Climate on Job Satisfaction of Clinical Instructors at the Faculty of Nursing, Cairo Univeristy

Effect of Organizational Climate on Job Satisfaction of Clinical Instructors at the Faculty of Nursing, Cairo Univeristy Med. J. Cairo Univ., Vol. 82, No. 2, June: 17-21, 2014 www.medicaljournalofcairouniversity.net Effect of Organizational Climate on Job Satisfaction of Clinical Instructors at the Faculty of Nursing, Cairo

More information

QUALITY OF WORK LIFE: A STUDY OF JAMMU UNIVERSITY TEACHERS

QUALITY OF WORK LIFE: A STUDY OF JAMMU UNIVERSITY TEACHERS QUALITY OF WORK LIFE: A STUDY OF JAMMU UNIVERSITY TEACHERS Taranjit Rao*, R.S. Arora**, A. K. Vashisht*** *Assistant Professor, Commerce, SGGS College, Chandigarh, India. **Department of Commerce, Punjab

More information

A Study on Quality of Work Life among Employees in Cairo Amman Bank

A Study on Quality of Work Life among Employees in Cairo Amman Bank Journal of Financial Risk Management, 2017, 6, 191-200 http://www.scirp.org/journal/jfrm ISSN Online: 2167-9541 ISSN Print: 2167-9533 A Study on Quality of Work Life among Employees in Cairo Amman Bank

More information

IJRIM Volume 2, Issue 5 (May, 2012) (ISSN ) CRITICAL SUCCESS FACTORS OF CRM IMPLEMENTATION IN INDIAN UNIVERSITIES

IJRIM Volume 2, Issue 5 (May, 2012) (ISSN ) CRITICAL SUCCESS FACTORS OF CRM IMPLEMENTATION IN INDIAN UNIVERSITIES CRITICAL SUCCESS FACTORS OF CRM IMPLEMENTATION IN INDIAN UNIVERSITIES *Dr. Anil Khurana Associate Professor, Department of Management Studies, Deenbandhu Chhotu Ram of Science & Technology, Murthal, Sonepat

More information

[Rajeswari, 4(9) September, 2017] ISSN: IMPACT FACTOR

[Rajeswari, 4(9) September, 2017] ISSN: IMPACT FACTOR A STUDY ON CONSUMER PERCEPTION AND PREFERENCE TOWARD AYURVEDIC PRODUCTS WITH SPECIAL REFERENCE TO PATANJALI AYURVEDIC PRODUCTS, VELLORE P. Rajeswari *1 & R. Aruna 2 *1 Asst. Professor, D.K.M College For

More information

Please respond to each of the following attitude statement using the scale below:

Please respond to each of the following attitude statement using the scale below: Resp. ID: QWL Questionnaire : Part A: Personal Profile 1. Age as of last birthday. years 2. Gender 0. Male 1. Female 3. Marital status 0. Bachelor 1. Married 4. Level of education 1. Certificate 2. Diploma

More information

The Effect of Applying Human Resources Information System in Corporate Performance in the Banking Sector in Jordanian Firms

The Effect of Applying Human Resources Information System in Corporate Performance in the Banking Sector in Jordanian Firms Intelligent Information Management, 2012, 4, 32-38 http://dx.doi.org/10.4236/iim.2012.42005 Published Online March 2012 (http://www.scirp.org/journal/iim) The Effect of Applying Human Resources Information

More information

The Relationship between Human Resource Practices and Firm Performance Case Study: The Philippine Firms Empirical Assessment

The Relationship between Human Resource Practices and Firm Performance Case Study: The Philippine Firms Empirical Assessment The Relationship between Human Resource Practices and Firm Performance Case Study: The Philippine Firms Empirical Assessment Bella Llego Abstract This study on The relationship between human resource practices

More information

Leadership and TQM Excellence: Empirical Study of ISO Certified Manufacturing Firms in Sri Lanka

Leadership and TQM Excellence: Empirical Study of ISO Certified Manufacturing Firms in Sri Lanka Leadership and TQM Excellence: Empirical Study of ISO Certified Manufacturing Firms in Sri Lanka W.P Richard Wickramaratne Senior Lecturer, Department of Management Studies University of Peradeniya, Peradeniya,

More information

Towards green loyalty: the influences of green perceived risk, green image, green trust and green satisfaction

Towards green loyalty: the influences of green perceived risk, green image, green trust and green satisfaction IOP Conference Series: Earth and Environmental Science PAPER OPEN ACCESS Towards green loyalty: the influences of green perceived risk, green image, green trust and green satisfaction To cite this article:

More information

Convergence with IFRS: Evidence from Financial Statement

Convergence with IFRS: Evidence from Financial Statement Convergence with IFRS: Evidence from Financial Statement Dimple, Assistant Professor, Aggarwal College, India. Email: dimplegoyal7nov@gmail.com Abstract A strong case for convergence can be made from the

More information

On growing your own future leaders: Succession planning practices of hospices

On growing your own future leaders: Succession planning practices of hospices Otterbein University Digital Commons @ Otterbein Health and Sports Sciences Faculty Scholarship Health and Sports Sciences 2009 On growing your own future leaders: Succession planning practices of hospices

More information

Samson Girma. Keywords: Leadership style, transformational, transactional, job satisfaction

Samson Girma. Keywords: Leadership style, transformational, transactional, job satisfaction 2016; 2(3): 92-96 ISSN Print: 2394-7500 ISSN Online: 2394-5869 Impact Factor: 5.2 IJAR 2016; 2(3): 92-96 www.allresearchjournal.com Received: 26-01-2016 Accepted: 29-02-2016 Indian School of Business Management

More information

A STUDY ON CUSTOMER ATTITUDE TOWARDS COLGATE TOOTHPASTE WITH REFERENCE TO COIMBATORE DISTRICT

A STUDY ON CUSTOMER ATTITUDE TOWARDS COLGATE TOOTHPASTE WITH REFERENCE TO COIMBATORE DISTRICT A STUDY ON CUSTOMER ATTITUDE TOWARDS COLGATE TOOTHPASTE WITH REFERENCE TO COIMBATORE DISTRICT PRIYADHARSHINI.R, VIGNESH.N, NELSON.EJ, MUTHU KUMAR.M ABSTRACT Consumer is king the statement carries profound

More information

Abstract Keywords: 1. Introduction

Abstract Keywords: 1. Introduction International Business Research; Vol. 6, No. 6; 2013 ISSN 1913-9004 E-ISSN 1913-9012 Published by Canadian Center of Science and Education Electronic Audit Role in Achieving Competitive Advantages and

More information

Impact of Academic Rank on Organizational Commitment

Impact of Academic Rank on Organizational Commitment Publisher: Asian Economic and Social Society ISSN: 2225-4226 Volume 2 No. 9 September 2012. Impact of Academic Rank on Organizational Commitment Ahmad Nahar Al-Rfou (Department of Business Management,

More information

A Study on The Co-Relation Between Job Satisfaction And Empowerment, Involvement, Loyalty of B-School Teachers In The City of Mumbai

A Study on The Co-Relation Between Job Satisfaction And Empowerment, Involvement, Loyalty of B-School Teachers In The City of Mumbai IOSR Journal of Business and Management (IOSR-JBM) e-issn: 2278-487X, p-issn: 2319-7668 PP 01-05 www.iosrjournals.org A Study on The Co-Relation Between Job Satisfaction And Empowerment, Involvement, Loyalty

More information

International Journal of Scientific Research

International Journal of Scientific Research International Journal of Scientific Research http://journalijsr.com/ Vol. II, Issue 2, 2017 EVALUATING E-GOVERNMENT SUCCESS FACTORS AND ITS IMPACT ON USERS SATISFACTION IN SAUDI ARABIA A Shaymaa Mousa,

More information