Chapter: 01 Meaning of Communication Communication Types of Barriers of communication

Transcription

1 PROGRAM : BBA, BBA-AM, BBA-TM, BBM, BCOM, BCOM- ACC&FIN, BCOM-IB, BOM-MM, BA-COR-SEC, B.SC- HCM, BA-BECO I Year COURSE : BUSINESS COMMUNICATION COURSE CODE : Meaning of Communication Communication Types of Barriers of communication Business Letters Layout of Business Letters Asking for price-list Ordering goods Complaining about damaged goods Business Enquiries and replies Letters of adjustment Collection letters Circular letters Status enquiries Company Correspondence Secretary s letters to the directors Secretary s correspondence with the shareholders Secretary s correspondence with the banks Company s Correspondence with the government offices Letters written to Income Tax office Letters written to Sales Tax Office Letters applying for license Bank Correspondences Letters to the banks to open accounts Correspondence among banks Insurance Correspondence Agency Letters to Insurance officials Payment of premium through demand draft Letters of the Editors Letters about unhealthy situation in company Working conditions of Employees Child laborers in companies Poor payment to the employees Report writing Meaning of Report Importance of Report Characteristics of a Good Report Different types of Report Reports to the news papers Reports to the local police station Report by individuals Report by committees Précis Writing Characteristics of good précis writing Precise of a phrase Precise of a sentence Precise of a passage Précis relating to business and management Application for appointment Preparation of resume Drafting an application for appointment

2 PROGRAM : BBA, BBA-AM, BBA-CA, BBA-TM, BBM - I Year COURSE : MANAGEMENT PRACTICES COURSE CODE : Management Introduction Concepts Process of Management Management and Administration Management an Art / a Science? - Management as a profession? Importance of Management - Levels of Management Pioneer s of Management Management process Managerial performance Efficiency and Effectiveness of Managerial function Planning Organizing Staffing Directing Motivating Controlling Coordinating Communication Planning: Nature purpose Steps Types Merits and Demerits of planning Decision Making M.B.O Organizing: Nature Purpose Types of organization structure Span of Control Use of staff units and committees Delegation of authority Centralization Vs Decentralization Staffing Nature and purpose of staffing Components of staffing Communication Barriers of Communication - Effective Communication Directing - Principles of Directing Meaning Functions Leadership Motivation Controlling: Meaning Elements and significance Steps in Control process Coordination - Need Principles Approaches to achieve effective co-ordination

3 Program : BBA, BBA-AM, BBA-CA, BBA-TM - I Year Course : BUSINESS MATHEMATICS AND STATISTICS Course code : Series: Sequences Series - Arithmetic Progression - Geometric Progression - Harmonic Progression Matrices - Fundamental Ideas about Matrices and Their Operational Rules - Matrix Addition and Multiplication - Inverse of a Matrix Solving Simultaneous Equation Mathematics of Finance - Simple and Compound Interest Annuity- Presents Value of Annuity Sinking Funds - Percentages Discounts Sets: Basic Concept- Operations of Sets - Application of Set Statistics Meaning and Definition - Scope and Limitations - Statistical Survey- Sources and Collection of Data Classification and Tabulation - Preservations of Statistical Report Measures of Central Tendency Arithmetic Geometric - Harmonic Mean Median and Mode Combined Mean Simple Correlation Karl Pearson s Co Efficient of Correlation - Rank Correlation Regression - Regression Analysis - Regression Equation and Regression Lines Index Numbers - Methods of Constructing Index Numbers - Test Of Index Numbers - Cost Of Living Index Numbers

4 PROGRAM : BBA, BBA-AM, BBA-CA, BBA-TM, BBM II Year COURSE : FINANCIAL AND MANAGEMENT ACCOUNTING COURSE CODE : Definition and Functions of Accounting Accounting Concepts - Objectives of Accounting Accounting Principles Journal Ledger Trial Balance Subsidiary books - Cash book - Final accounts and its adjustments Management Accounting Meaning Objectives - Nature and Scope Relationship between Management Accounting - Cost Accounting and Financial Accounting Budgets and Budgetary Control Preparation of Cash Budget and Flexible Budget Fund Flow Analysis and Cash Flow Analysis Marginal Costing Absorption Costing - Practical Application of Marginal Costing Technique in Different Situations P/V Ratio - B.E.P - Margin of Safety

5 PROGRAM : BBA, BBA-AM, BBA-TM II Year COURSE : PRODUCTION AND MATERIAL MANAGEMENT COURSE CODE : Planning Implementation Control Line and Staff Organization Functional organization Harmonious execution of responsibilities of workers in all the levels of management Units of measurement Length Mass Time velocity Acceleration Force Momentum Moment of force and couple Work and energy - Electricity Plant Layout Factory location and site selection Plant Layout and design Working conditions and environment Stores Location and management of stores and tools room Duties of store keeper and tool keeper Maintenance Cost of breakdown Repair maintenance - Cost of preventive maintenance and its various measures and approaches Production Planning and Control Objective Functions Routing Scheduling - Dispatching Expanding Quality Assurance Process and Inspection Oriented quality control Quality circles Cost Control and Cost Reduction Techniques Time study Method study Standard time calculation Value Engineering and Value Analysis Network Analysis and Linear programming Materials Management Meaning Definition Importance of materials management Integrated material management Inventory control Functions of inventory and its importance Replenishment of stock Tools of inventory control ABC Analysis EOQ and EBA Receipt of materials Procedure Inspection Issue procedure Stock valuation LIFO - FIFO Purchasing Objective and importance Organization Purchasing methods Purchasing purchase Ethics in purchasing and legal aspects in purchasing

6 Quality Control Statistical Quality Control Control charts surplus and waste disposal Material handling Objectives in principles Material handling equipments Factors affecting the choice of equipments Fixed and varied path equipments

7 PROGRAM : BBA, BBA-AM, BBA-CA, BBA-TM, BBM, BA- COR-SEC - II Year COURSE : BUSINESS ECONOMICS COURSE CODE : Definition Meaning and scope of Economics Micro and Macro Economics Economic growth and Economic Development Role of economics in business decisions Economic system and resource allocation Utility Analysis of Demand Demand Analysis and Elasticity of Demand Indifference Curve Analysis Production Analysis Law of returns and production functions Supply and elasticity of supply Market Analysis Factor Analysis Cost Revenue - Break-Even Analysis Price policy and pricing methods Theory of Distribution National Income Business Cycle Public Finance

8 PROGRAM : BBA, BBA-CA, BBA-AM, BCOM, BCOM-CA - III Year COURSE : MARKETING MANAGEMENT COURSE CODE : Fundamentals of marketing: role of marketing - Relationship of marketing with other functional areas - Concepts of marketing Various definitions of market Marketing - Marketing management - Product services and selling Business environment - Various environmental factors affecting the marketing functions Buyer Behavior - Consumer goods and industrial goods - Buying motives - explanation of motivation Market segmentation - Markets and marketing segmentation - Need and basis for segmentation - Marketing strategy Sales forecasting: various methods of sales forecasting Analysis and application The product - Marketing characteristics: consumer goods - Industrial foods Developing new products - The product life cycle Pricing: Factors influencing pricing decisions- pricing objectives- pricing policies and procedures Physical distribution - Important various kinds of marketing channels for physical distribution - Distribution problems Promotion - Advertising Publicity - Personal selling - Sales promotion - Sales administration - Sales managers - Sales territories Marketing research - Marketing information system - Role of marketing research - Scope of marketing research

9 PROGRAM : BBA, BBA-CA, BBA-AM - III Year COURSE : HUMAN RESOURCE MANAGEMENT COURSE CODE : Evolution of Human Resources Management Features Personnel Management & Human Resources Management Importance- Objectives Functions Human Resource Planning Process Components Human Resources Acquisition Recruitment and Selection Process Sources Factors effecting recruitment Factors governing recruitment Selection Meaning and significance Basic selection procedures Selection Policy Differentiation between selection and recruitment Need for training - Importance of training Responsibility for training Creation of a desire for training Principles of training Meaning of Learning Steps in training programme Determining training needs Development of Human Resources Management Classification of Human Resources Practices Industrial Revolution Era Human Movement Era Social Responsibility Era Scientific Management Era Human Relation Era Behavioural Science Era Systems and Contingency Approach Era Human Resources Management Era The basic perception system and contingency approach System and contingency approach in human resources management Features of HRM Development of HRM in India Performance Evaluation and Executive Development Managerial Ethics Methods and defects in performance appraisal - Executive Development How to develop the executives Promotion Definition Concepts Purpose Types Programmes & Procedures Sound promotional policies and involvement of elements of promotional policy Demotion policy Transfers & Separations Discipline and Grievances Main causer of indiscipline How to solve the grievances Communication Types Importance and barriers Knowledge Management Personal knowledge Management Skills Personal to Organization knowledge management Knowledge mapping Incentives for knowledge management Essential outcomes of knowledge management Department of organizational structure Motivation Financial incentives Individual incentive plans Group incentive plans Motivation as the result of Human Relations Encourage factors to emerging activities Competence motive Affiliation motivation Trade Unions Trade Union Movement in India Benefits in joining the trade union Function of trade unions Registered trade union Disqualification of office bearers of trade union Right and liabilities of registered trade union

10 Leadership and managerial effectiveness Leadership as an influence process Three types of influence pattern Distinction between influence Power and authority Sources of power Acceptance of authority Increasing one s position power Manager and leaders Are the tern synonymous Theories of Leadership Attitudes Attitudes and Behaviour Cognitive Consistency Theories Factors of attitude formation Characteristics of attitude Quantities required for successful leader Personality and Perception Personality and concepts Personality Theories Determinants of Personality Personality Traits of Indian Managers Perception Introduction Need and perception Perception selectivity Distortion in person perception Managerial implication of perception Meaning and concept Components of learning process Principles of Learning Reinforcement Principles Administrative Reinforcement Organizational Climate Components of organizational climates Five factors in organizational climate Impact Growth of a sound organizational climate Participation and Organizational climate Morale Measurement of Morale Morale Building Objectives of worker s participation Issues in workers participation Measures of effective participation Organizational change and development Reasons for organizational change Objectives of planned change Human reaction to change Resistance to change Overcoming resistance to change Role of group Dynamics Organizational failure to change Organizational growth and change Organizational Development Need Limitation and Steps

11 PROGRAM : BBA, BBA-CA, BBA-AM - III Year COURSE : MANAGEMENT INFORMATION SYSTEM COURSE CODE : Management Information System Evolution of MIS MIS Concept - Growth of MIS Management theory and MIS Theories of evolution of MIS Definition of MIS Characteristics of MIS - Impact MIS and the user Role and Importance of Management and Management Information System - Concepts of information Data and Information Steps Features in information Dimensions of information Data reduction Data summarization Quality of information Understanding Information Systems The Changing face of Business Environment Emerging trends in Information Technology Managing E-Transformation Evolution of Business process - Organizational structure and IT Architecture Process of management - Planning Organizing Staffing Coordinating and Directing Controlling - Strategic Management of business and planning Decision making - Concepts Methods - Tools and Procedures Organizational Decision making Information - Information Systems for Decision Making - Information systems Types of Information systems Transaction processing Systems Management Information Systems Intelligent support systems Office Automation Systems Decision support system Characteristics of DSS Components of DSS DSS tools for different levels of management Group decision support system Enterprise Information Systems - Introduction Evolution of Enterprise Information Systems ERP- The Enterprise solutions ERP market - Enterprise resource planning systems Evolution of ERP Manufacturing Resource Planning Functions and implementations Information System for Business effectiveness - The Role of CIO-Challenges of a CIO The Impact of Information Systems on organizational performance Importance of Evaluating the Impact of Information Systems on Business effectiveness Business Effectiveness as a Function of cost, value, performance, and competitive positioning- valuation process of Information systems Applications

12 Systems development System development methodologies Tools for systems development Software process models - System analysis Reasons for initiating systems analysis Structured systems analysis System analysis tools and techniques Advantages of database systems Disadvantages of database Object-Oriented Technology (OOT) Client Server Architecture - Business Process Re-Engineering (BPR) Electronic Commerce Types of electronic commerce Electronic data interchange Business opportunities opened up by the internet Threats from internet based electronic commerce

13 PROGRAM : BBA - III Year COURSE : BUSINESS LAWS COURSE CODE : The Indian Contract Act (Act IX of 1872) Acceptance - Offer and Revocation - Void able contracts and void agreements - Contract obligations Breach of contracts - Indemnity and guarantee Bailment and pledge - Principal and agent The Indian Sale of Goods (Act III of 1930) Definition Formation - Conditions and warranties Doctrine of Avenal emptor - Transfer of property - Unpaid seller s rights The Indian Partnership Act, (Act IX of 1932) - Nature of Partnership Formation and Registration of partnership - Retirement and dissolution of partnership The Indian Companies Act, 1956 (Act I of 1956) - Important provisions of the Companies Act Kinds of companies - Formation of company Memorandum and Articles of association Prospectus Shares - Share capital - Allotment, Transfers - Transmissions and bonus Corporate management and directors, powers and functions - Meetings and resolutions - Company accounts and audit - Winding up Consumer Protection Act, 1986 (Major Provisions) - Arbitration Act, (Major Provisions Information Technology Act 2000 (Important Provisions) - Intellectual Property Rights (Basic Laws) Project Work