White Paper Modern HR Case Management
|
|
- Juliet Fleming
- 6 years ago
- Views:
Transcription
1 White Paper Modern HR Case Management How IT Can Step Up to Better Support HR Service Delivery
2 White Paper Modern HR Case Management IT can help transform HR service provisioning and management capabilities by leveraging their own service relationship ecosystem, experience, and service automation capabilities. Human Resources (HR), like the enterprise IT organization, is a shared service provider it fields service requests ranging from simple benefits and payroll questions to on-boarding and off-boarding employees or handling complaints. But while service relationships are well defined and automated within the IT organization thanks to ITIL 1 and fit-for-purpose IT service management (ITSM) products service relationships in HR are often completely unstructured and inefficient. HR s traditional IT systems, while facilitating many data management-driven HR activities, typically do not enable and manage these service-based, people interactions, or are too complex to set up and maintain to be truly effective in a dynamic HR environment. As a result, there is an unhealthy reliance on siloed correspondence, other personal productivity applications, and manual activities when fulfilling HR service relationships. In fact, it is estimated that, for over 50% of companies, HR functions still spend too much time on day-to-day tactical activities that add little to no value to the business. Combine this inefficiency with a lack of auditability, tracking, and real-time reporting, and it becomes difficult to understand, measure, or report back on HR performance and its impact on the business. Thankfully, savvy IT leaders have seen this as an opportunity to help their peers in the HR department replace inefficient -based service request and fulfill processes with proven IT service models. IT can help transform HR service provisioning and management capabilities by leveraging their own service relationship ecosystem, experience, and service automation capabilities. Extending IT service models into HR finally gives HR the ability to meet employee expectations of HR support and customer service with more efficient HR operations. A secondary benefit is improving business perceptions of the IT organization and its strategic worth. Improve HR Service and Reduce Cost through Service Automation Over the last ten years, ITSM has become a common element of most enterprise IT operations, albeit to different degrees of process adoption and maturity. Enterprises have taken the opportunity to consolidate multiple legacy IT help desk systems and disparate IT processes across geographical and organizational boundaries. But this consolidation activity is no longer confined to the IT organization, nor to IT-related support. The use of common IT processes and tools outside of the IT organization is now an economies-of-scale option for innovative and financially-astute companies. A desire to automate shared services functions has grown over the last five years, with HR case management a commonly identified opportunity to leverage existing IT product investments and common processes. 1 ITIL is the IT service management best practice framework formerly known as the IT Infrastructure Library. ServiceNow 2
3 Modern HR Case Management White Paper IT needs to help HR move away from its unhealthy reliance on and personal productivity applications. Many ServiceNow customers have already used the IT management capabilities and custom application creation on the ServiceNow Service Automation Platform to support HR activities to varying degrees. For example: Envision Healthcare, a leading US provider of emergency medical services, decided to use ServiceNow for HR case management to support 17,000 employees. MetroPCS, the operator of one of the largest telecommunication networks in the United States, implemented 15 custom applications to improve governance and to automate workflows across HR and other service domains. A large Global 2000 investment bank rebuilt its global HR request systems in ServiceNow. The ServiceNow Service Automation Platform enabled HR case management, displaced existing line of business systems, and provided self-service case management, workforce administration, recruiting, employee off-boarding, legal management, management of employee relations, and records management. Based on this customer demand, ServiceNow has created a purpose-built HR service delivery application ServiceNow HR Service Automation. This makes it easier for IT and HR to partner and transform HR service delivery for the organization. HR: A Great Opportunity to Automate and Better Manage Service Relationships HR needs more than an arm s length, shared services approach where common service management products and processes are leveraged across multiple business units. It is more than a traditional IT or business project that just delivers additional service management technology to HR. Instead, there needs to be a greater appreciation of how the learnings of the IT organization can benefit HR and ultimately the enterprise s ability to deliver service. IT needs to help HR move away from its unhealthy reliance on and personal productivity applications. Recognize that while and legacy products such as Lotus Notes and the Microsoft suite of Exchange, Excel, SharePoint, and Project have done much over the past 20 years to boost personal productivity, they are now holding HR organizations back from effectively and efficiently managing global, enterprise service relationships. HR needs to move beyond repository silos to benefit from a single system of record for service relationships. Recognize HR s Service Relationships Service relationships exist throughout the enterprise between IT and lines of business, HR and sales, legal, marketing, facilities, operations, and even between internal and external service providers. They connect requesters of a service and the providers of those services. These services include a defined request for a product, a service, information, a change, or assistance with an issue. These service relationships not only need to be managed, they should be facilitated by automation wherever possible (see Figure 1). Figure 1: Managing Service Relationships ServiceNow 3
4 Modern HR Case Management White Paper HR and the IT organization both have a need to fulfill service relationships which include requests for help, information, service, and change. To illustrate this, using a number of common IT service relationships as an example (see Figure 2), a similar set of service relationship scenarios can be shown for HR (see Figure 3). Figure 2: IT Service Relationships Figure 3: HR Service Relationships In Figures 2 and 3, HR and the IT organization both have a need to fulfill service relationships which include requests for help, information, service, and change. While some HR service relationships are relatively straightforward and self-contained, for example, the operations request for benefits package information depicted in Figure 3, others are not. ServiceNow 4
5 Modern HR Case Management White Paper Meet employee expectations on timeliness, quality of service, and customer experience. Consider the request by legal to onboard a new employee. This requires HR to orchestrate and manage a number of discrete services across a number of business functions, including but not limited to: HR Collecting and verifying employee personal data, the signing of contracts and other official forms, agreeing to a start date, providing HR policy information, and arranging induction training. IT Providing telephony and IT equipment, software, access to corporate IT services, instructional information, and corporate usage policy information. Facilities Providing suitable working accommodation, a security pass, and maybe a new network point in conjunction with IT. Fleet Arranging a company car and maybe working with the facilities group to arrange parking facilities. Such complexity needs to be effectively managed to ensure both the timeliness and completeness of delivery. HR can utilize IT best practices, service automation capabilities, and the IT organization s experience in managing service relationships to better deliver against the needs of employees and HR s external customers, such as contractors and recruitment agencies. Automate HR Service Relationships Like the IT organization, HR departments are subject to a number of operational challenges which include: Ensuring that supply can meet the current and future demand for HR services. Catering to increasingly globalized and mobile workforces and the operational issues this brings. Meeting employee expectations on timeliness, quality of service, and customer experience. Improving employee visibility of available HR services and the associated service levels. Quickly changing and enhancing HR services as demand dictates. Minimizing the IT overhead needed to implement and maintain the case management application. Optimizing the cost of delivering HR services. Being able to demonstrate efficiency, effectiveness, and value to business stakeholders. IT can help HR to streamline and improve service relationships and HR service delivery by providing: An Employee Self-Service Portal Deliver a consistent end user experience to employees that provides an HR storefront with 24x7 access to HR information and services, including a self-service catalog enabled by out-of-the-box request-fulfill process automation. Automated Case Assignment Where requests are directed to a specific individual or group via rules. Notifications Where inbound and outbound s are set up for cases and tasks within a case that alert an HR team member or group within HR. A Reporting Engine and Custom Dashboards So HR specialists and management can run standard reports or create their own custom reports to determine areas for improvement or opportunities to drive operational efficiencies. ServiceNow 5
6 White Paper HR Needs Service Automation Now, and IT Should Deliver It It is time for the enterprise IT organization to step up both to provide the HR organization with the technological enablement it desperately needs to help improve HR service delivery and performance, and to improve the business perceptions of the IT organization and the value it delivers. IT can make an immediate impact by helping HR to: Improve HR Service Delivery and Increase Responsiveness Make the HR organization and its services more accessible, automate activities to increase the speed of delivery and reduce human error, and improve consumer experience. Improve Insight and Decision Making Evaluate HR resource utilization and better understand the volume and types of service requests to determine opportunities for service enhancements, increased efficiencies, and to drive improvements in service levels. Benefit from an Enterprise-Wide Single System of Record Gain accuracy, agility, and economies of scale through an enterprise single system of record ServiceNow, Inc. All rights reserved. ServiceNow believes information in this publication is accurate as of its publication date. This publication could include technical inaccuracies or typographical errors. The information is subject to change without notice. Changes are periodically added to the information herein; these changes will be incorporated in new additions of the publication. ServiceNow may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time. Reproduction of this publication without prior written permission is forbidden. The information in this publication is provided as is. ServiceNow makes no representations or warranties of any kind, with respect to the information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a particular purpose. ServiceNow is a trademark of ServiceNow, Inc. All other brands, products, service names, trademarks or registered trademarks are used to identify the products or services of their respective owners. SN-WP-ModernHR-Case-Mgt
A 6-step approach for ITSM and ITOM to work better together Steps 1 and 2
A 6-step approach for ITSM and ITOM to work better together Steps 1 and 2 START 1 Introduction Many corporate IT organizations are currently trapped between the proverbial rock and a hard place. On the
More informationKnowledge Management: Making Everyone an IT Support Guru
Knowledge Management: Making Everyone an IT Support Guru Managing Knowledge Knowledge management has been talked about and researched and widely employed for over 25 years. It s not just an IT department
More informationDelivering Business-Critical Solutions with SharePoint 2010
Delivering Business-Critical Solutions with SharePoint 2010 White Paper October 2011 Delivering Business-Critical Solutions with SharePoint 2010 White Paper Page 1 DISCLAIMER The information contained
More informationLeading the Media Industry in Service Management
The value of ServiceNow is well known throughout our organization. It s so fast and easy to use that people are now coming to us and asking how we can streamline more workflows and solve more business
More informationExploiting Knowledge to Deliver Better IT Services
Exploiting Knowledge to Deliver Better IT Services A Key Service Delivery Capability Knowledge management should be a key service delivery capability of every IT department. In particular, it should empower
More informationDigitalizing Procurement for Midsize Companies: The First Step in Doing More with Less
SAP Ariba Solutions SAP Ariba Snap Digitalizing Procurement for Midsize Companies: The First Step in Doing More with Less 1 / 11 Table of Contents 3 Quick Facts 4 Preconfigured with Spend Categories for
More informationTeam Collaboration and Project Management Capabilities
Team Collaboration and Project Management Capabilities An integrated suite of easy-to-use server applications that boost organizational effectiveness by: Managing content comprehensively Accelerating business
More informationPega Care Management for Healthcare
Pega Care Management for Healthcare PRODUCT OVERVIEW 7.21 Copyright 2016 Pegasystems Inc., Cambridge, MA All rights reserved. Trademarks For Pegasystems Inc. trademarks and registered trademarks, all rights
More informationDriving Digital Transformation with Business Apps on the Now Platform. Graeme Welsh Advisory Solution Consultant ServiceNow
Driving Digital Transformation with Business Apps on the Now Platform Graeme Welsh Advisory Solution Consultant ServiceNow 1 Speaker Introduction NAME: Graeme Welsh TITLE: Advisory Solution Consultant
More informationWebCenter Content. Complete and Versatile Content Management
WebCenter Complete and Versatile Management Enjoy a one-stop solution for content management. With Oracle WebCenter, you can manage all unstructured content, such as documents, images, and rich media files,
More informationITSM + ITOM = Outsmart Service Outages
ITSM + ITOM = Outsmart Service Outages KEVIN MURRAY Sr. Director, IT Product Marketing ServiceNow 2016 ServiceNow All Rights Reserved Agenda Service Outage Challenge ServiceNow ITSM + ITOM Solution Customer
More informationSteven Horvath. Differentiating ITSM with Transformation. CTO/Practice Lead
Differentiating ITSM with Transformation Steven Horvath CTO/Practice Lead 2015 Linium. All rights reserved. Reproduction, adaptation or translation of this document is prohibited without prior written
More informationYour digital transformation playbook. Attend a free Dynamics 365 event near you. Space is limited:
Your digital transformation playbook Attend a free Dynamics 365 event near you. Space is limited: www.digital-transformation-at-work.com What s Inside 1. What is Digital Transformation? 2. Three key trends
More informationEnhancing Service Quality with Next Generation Business Automation in Banking
Enhancing Service Quality with Next Generation Business Automation in Banking Harpreet Dhariwal, Advisory IT Specialist, Information Management Software, IBM India/SA Issues Forcing Change and Innovation
More informationAn Enterprise Resource Planning Solution for Mill Products Companies
SAP Thought Leadership Paper Mill Products An Enterprise Resource Planning Solution for Mill Products Companies Driving Operational Excellence and Profitable Growth Table of Contents 4 What It Takes to
More informationThe Next Frontier in HR Analytics
BUSINESS ANALYTICS The Next Frontier in HR Analytics Oracle Transactional Business Intelligence Enterprise for HCM Cloud Service Copyright 2014 Oracle Corporation. All Rights Reserved. 2 Analytics are
More informationIntegration and infrastructure software Executive brief May The business value of deploying WebSphere Portal software in an SOA environment.
Integration and infrastructure software Executive brief May 2006 The business value of deploying WebSphere Portal software in an SOA environment. Page 2 Contents 2 Executive overview 3 Why SOA? 5 The evolution
More informationThe Leading IT Platform to Secure and Manage Mobile Devices, Desktops, Apps and Content
The Leading IT Platform to Secure and Manage Mobile Devices, Desktops, Apps and Content MobileIron Enterprise Mobility Management (EMM) 401 East Middlefield Road, Mountain View, CA 94043 www.mobileiron.com
More informationIBM Emptoris Rivermine Telecom Expense Management solutions
Industry Solutions IBM Emptoris Rivermine Telecom Expense Management solutions Addressing the telecommunications expense challenge Highlights With a global solution that addresses the entire telecommunications
More informationGreater Continuity, Consistency, and Timeliness with Business Process Automation
SAP Brief SAP Extensions Retail Industry SAP Business Process Automation by Redwood Objectives Greater Continuity, Consistency, and Timeliness with Business Process Automation Streamline critical enterprise
More informationDistell: Bringing the Employee Value Proposition to Life with SAP SuccessFactors Solutions
Picture Credit Distell Group Limited, Stellenbosch, South Africa. Used with permission. Distell: Bringing the Employee Value Proposition to Life with SAP SuccessFactors Solutions Distell, Africa s top
More informationOracle Global Human Resources Cloud Gain Operational Excellence and Increase Global Agility
GLOBAL HUMAN RESOURCES Oracle Global Human Resources Cloud Gain Operational Excellence and Increase Global Agility Copyright 2014 Oracle Corporation. All Rights Reserved. Introduction Facing new business
More informationSupply Chain Innovation Fuels Success SAP ERP and Oracle Supply Chain Management: A Case for Coexistence. An Oracle White Paper
SAP ERP and Oracle Supply Chain Management: A Case for Coexistence An Oracle White Paper TODAY S SUPPLY CHAIN CHALLENGES These are challenging times for any business. Companies must find ways to reduce
More informationORACLE SOA GOVERNANCE SOLUTION
ORACLE SOA GOVERNANCE SOLUTION KEY FEATURES AND BENEFITS TAKE CONTROL OF YOUR SOA. MAXIMIZE ROI, SERVICE REUSE AND POLICY COMPLIANCE. FEATURES Automated discovery, mapping, and management of the service
More informationAn Introduction to Oracle Identity Management. An Oracle White Paper June 2008
An Introduction to Oracle Identity Management An Oracle White Paper June 2008 An Introduction to Oracle Identity Management INTRODUCTION Oracle Identity Management's best-in-class suite of identity management
More informationORGANIZED FOR BUSINESS: BUILDING A CONTEMPORARY IT OPERATING MODEL
ORGANIZED FOR BUSINESS: BUILDING A CONTEMPORARY IT OPERATING MODEL Time is running out for the traditional, monopolistic IT model now that users have so many alternatives readily available. Today s enterprises
More informationYour digital transformation playbook. A single platform for business growth with Microsoft Dynamics 365
Your digital transformation playbook A single platform for business growth with Microsoft Dynamics 365 What s Inside 1. What is Digital Transformation? 2. Three key trends driving change 3. Play #1: Unify
More informationService Management Automation: Solutionas-a-Service. Brochure. Professional Services
Service Management Automation: Solutionas-a-Service Brochure Professional Services Brochure Service Management Automation: Solution-as-a-Service Executive Summary If your IT organization is like most,
More informationIBM Sterling Order Management drop ship capabilities
IBM Sterling Order Management drop ship capabilities Expand product assortment without increasing inventory costs Overview In this solution overview, you will learn: How to gain visibility into available
More informationEnterprise Service Management is Now a Business Reality. Stephen Mann
Enterprise Service Management is Now a Business Reality Stephen Mann Content Page no What is Enterprise Service Management? Why Enterprise Service Management is a Hot ITSM Trend The Who, When, and Where
More informationATLASSIAN TOOLS INCREASE PRODUCTIVITY AND ROI FOR LARGE RETAIL COMPANY 2016 ATLASSIAN TOOLS INCREASE PRODUCTIVITY AND ROI FOR LARGE RETAIL COMPANY
ATLASSIAN TOOLS INCREASE PRODUCTIVITY AND ROI FOR LARGE RETAIL COMPANY 2016 1 Global organizations that work with distributed teams and different IT solutions can face challenges if the tools in use don
More informationPOWER YOUR BUSINESS WITH PEOPLE POWER
POWER YOUR BUSINESS WITH PEOPLE POWER Sage People Power your business with People Power 2 A powerful way to attract, retain and grow talent, at a lower cost and on a global scale The way we do business
More informationSteven Horvath. Differentiating ITSM with Transformation. CTO/Practice Lead
Differentiating ITSM with Transformation Steven Horvath CTO/Practice Lead 2014 Linium. All rights reserved. Reproduction, adaptation or translation of this document is prohibited without prior written
More informationHID SAFE Enterprise. Enterprise Class Physical Identity and Access Management Solution
HID SAFE Enterprise Enterprise Class Physical Identity and Access Management Solution Reduce the costs and risks in managing physical access of your employees, contractors, tenants and visitors. HID SAFE
More informationA Modern Cloud is Complete By Design
A Modern Cloud is Complete By Design Dennis Leung General Manager SaaS & Applications June 2016 Copyright 2016, Oracle and/or its affiliates. All rights reserved. 1 Why Does a Complete Cloud Matter to
More informationOptimize Enterprise Asset Productivity with Comprehensive Master Data Governance
SAP Brief SAP s for Enterprise Information Management SAP Master Data Governance, Enterprise Asset Management Extension by Utopia Optimize Enterprise Asset Productivity with Comprehensive Master Data Governance
More informationSimpler Enterprise Interoperability with Acendre Cloud
Simpler Enterprise Interoperability with Acendre Cloud Talent Management Solutions Table Of Contents The Challenge of Enterprise System Integration 03 Cloud-based Integration from Acendre 04 Why Use Acendre
More informationWHITE PAPER. Integrate Software License Optimization and IT Service Management to Increase Efficiency and Reduce Costs
WHITE PAPER Integrate Software License Optimization and IT Service to Increase Efficiency and Reduce Costs Integrate Software License Optimization and IT Service to Increase Efficiency and Reduce Costs
More informationGet your services up to speed
Get your services up to speed Say hello to our Enterprise Changing Service Management Solutions Service Excellence Reinvented Fujitsu are helping organisations around the world accelerate their digital
More informationCA Release Automation Continuous Delivery Edition and CA Agile Central
SOLUTION BRIEF CA RELEASE AUTOMATION CONTINUOUS DELIVERY EDITION AND CA AGILE CENTRAL CA Release Automation Continuous Delivery Edition and CA Agile Central SOLUTION BRIEF CA RELEASE AUTOMATION CONTINUOUS
More informationSAP Performance Benchmarking Human Capital Management Benchmarking Results. Company: ABC Company 6/25/2012
SAP Performance Benchmarking Benchmarking Results Company: ABC Company 6/5/0 Statement of Confidentiality and Exceptions The information and analysis contained herein are the confidential and proprietary
More informationFrom configuration management database (CMDB) to configuration management system (CMS)
From configuration management database (CMDB) to configuration management system (CMS) Utilizing an integrated CMDB to enable service asset and configuration management Table of contents Introduction....3
More informationRaising Customer Expectations - University of San Francisco Case Study. Case Study
We had a 3-month implementation. I was expecting a year to 18 months from other vendors, so I thought the 3-month implementation from ServiceNow was extraordinary. The University of San Francisco case
More informationSAP Fieldglass Datasheet WHY VMS? LEVERAGING A VENDOR MANAGEMENT SYSTEM FOR YOUR EXTERNAL WORKFORCE
SAP Fieldglass Datasheet WHY VMS? LEVERAGING A VENDOR MANAGEMENT SYSTEM FOR YOUR EXTERNAL WORKFORCE LEVERAGE VENDOR MANAGEMENT SYSTEM (VMS) TO PROCURE AND MANAGE YOUR FLEXIBLE WORKFORCE Finding and managing
More informationAccess, Transform, and Connect Data with SAP Data Services Software
SAP Brief SAP s for Enterprise Information Management SAP Data Services Access, Transform, and Connect Data with SAP Data Services Software SAP Brief Establish an enterprise data integration and data quality
More informationOracle Financial Services Data Foundation
Oracle Financial Services Data Foundation The Oracle Financial Services Data Foundation provides a single source of truth through a common staging and integrated results area. The foundation stages data
More informationIBM Service Management solutions To support your IT objectives. Create and manage value throughout the entire service management life cycle.
IBM Service Management solutions To support your IT objectives Create and manage value throughout the entire service management life cycle. Business services are the lifeblood of an organization, the means
More informationCA Mainframe Resource Intelligence
SOLUTION BRIEF CA MAINFRAME RESOURCE INTELLIGENCE CA Mainframe Resource Intelligence Can I have a simple report to show our stakeholders how our mainframe is actually reducing opex and driving digital
More informationData Governance and Data Quality. Stewardship
Data Governance and Data Quality Stewardship 1 Agenda Discuss Data Quality and Data Governance Considerations for future technical decisions 2 Intelligence Portal Embedded InfoApps Hot Social Bad Feedback
More informationClinical Approach to Making Healthcare Agile and Modern
Clinical Approach to Making Healthcare Agile and Modern Enhance Patient Safety, Experience and Loyalty SapphireIMS Healthcare Service Better Healthcare. Better Operations. Better Governance. One Solution.
More informationModernizing IT 101. Introduction to ServiceNow. Lye Sijuan ServiceNow 16-Mar ServiceNow All Rights Reserved 1
Modernizing IT 101 Introduction to Now Lye Sijuan Now 16-Mar-16 2015 Now All Rights Reserved 1 The Enterprise Cloud Company Enterprise Cloud NYSE: NOW Strong Revenue & Growth Cloud-based that Modernizes
More informationFast Forward Shareholder Value from your SAP Investment using IBM Rational
Fast Forward Shareholder Value from your SAP Investment using IBM Rational James Hunter Worldwide Offerings Manager Packaged Applications and System Integrators The premiere software and product delivery
More informationAccelerate Business Growth with SAP SuccessFactors Talent Management Suite
SAP SuccessFactors Talent Management Suite Accelerate Business Growth with SAP SuccessFactors Talent Management Suite 1 / 11 Table of Contents 3 Put People at the Center of Your Business 4 Drive Better
More informationHow Enterprise Request Management Improves Process Efficiency While Reducing Security Risks
Safe and Sound: How Enterprise Request Management Improves Process Efficiency While Reducing Security Risks Enterprise request management (ERM) is a service delivery strategy that combines a single intuitive
More informationExecutive Summary WHO SHOULD READ THIS PAPER?
The Business Value of Business Intelligence in SharePoint 2010 Executive Summary SharePoint 2010 is The Business Collaboration Platform for the Enterprise & the Web that enables you to connect & empower
More informationThe importance of the right reporting, analytics and information delivery
The importance of the right reporting, and Introduction This is the second of a three-part series focused on designing a business intelligence (BI) solution. In order to design a complete solution, there
More informationNinth Annual Domestic Tax Conference. 8 May 2014 Chicago
Ninth Annual Domestic Tax Conference 8 May 2014 Chicago Content management Leveraging content management for more effective tax processes IRS Circular 230 disclosure Any US tax advice contained herein
More informationGrow Your Midsize Company with a Cloud-Based Commerce Solution
SAP Brief SAP Customer Experience SAP Commerce Cloud Grow Your Midsize Company with a Cloud-Based Commerce SAP Brief Meeting high customer expectations To be competitive, today s growing businesses must
More informationWHITE PAPER MARCH Improve ROI of PeopleSoft Enterprise With Business Automation
WHITE PAPER MARCH 2018 Improve ROI of PeopleSoft Enterprise With Business Automation 2 WHITE PAPER IMPROVE ROI OF PEOPLESOFT ENTERPRISE WITH BUSINESS AUTOMATION ca.com Table of Contents Section 1 4 Introduction
More informationORACLE HYPERION PLANNING
ORACLE HYPERION PLANNING KEY FEATURES AND BENEFITS KEY FEATURES: Multi-dimensional / multi user planning with a powerful business rules engine Flexible workflow and plan management capabilities Comprehensive
More informationSharePoint Features. MS Office SharePoint Server 2007( MOSS) Ashish Bahuguna = QMS 2.
SharePoint Features MS Office SharePoint Server 2007( MOSS) www.bitscape.com Ashish Bahuguna Ashish.Bahuguna@bitscape.com = QMS 2.0 1 Content Management Document Management The enhanced document management
More informationSOLUTION BRIEF RSA IDENTITY GOVERNANCE & LIFECYCLE SOLUTION OVERVIEW ACT WITH INSIGHT TO DRIVE INFORMED DECISIONS TO MITIGATE IDENTITY RISK
RSA IDENTITY GOVERNANCE & LIFECYCLE SOLUTION OVERVIEW ACT WITH INSIGHT TO DRIVE INFORMED DECISIONS TO MITIGATE IDENTITY RISK BENEFITS ACT WITH INSIGHTS Identity has emerged as today s most consequential
More information_ PRODUCT OVERVIEW EFFECTIVE AUGUST 6, 2018 PRODUCT OVERVIEW
ServiceNow Applications PRODUCT OVERVIEW Activity Designer Activity Packs Agent Intelligence Agile Development Application Portfolio Asset Audit Basic Case Case and Knowledge (Formerly: HR Service ) Change
More informationIBM Partner Engagement Manager simplifies trading partner onboarding
IBM Partner Engagement Manager simplifies trading partner onboarding Realizing positive relationships with trading partner communities Publication Date: 12 Dec 2017 Product code: IT0022-001086 Saurabh
More informationModernize Customer Engagement with Microsoft Dynamics 365 and Clarity Connect
Digital Omni-channel Contact Centers Modernize Customer Engagement with Microsoft Dynamics 365 and Clarity Connect 1 / MODERNIZE CUSTOMER ENGAGEMENT WITH MICROSOFT DYNAMICS 365 AND CLARITY CONNECT The
More informationSage ERP Solutions I White Paper
I White Paper Do You Need a State-of-the-Art ERP Solution? Complete This Gap Analysis to Find Out 1.800.425.9843 solutions@blytheco.com www.blytheco.com www.sageerpsolutions.com Table of Contents Executive
More informationThe Future of Workload Automation in the Application Economy
The Future of Workload Automation in the Application Economy Success Requires Agility in the Application Economy The link between data center operations and business agility has never been stronger. If
More informationWHITE PAPER. Optimize Your Customer Engagement with Customer Communications Management (CCM)
WHITE PAPER Optimize Your Customer Engagement with Customer Communications Management (CCM) Overview Customers engage with their vendors through more channels than ever before. And, customer preferences
More informationBusiness Agility for Smarter Banking
Chris O Connor A/NZ BPM Sales Executive FST Banking Conference Business Agility for Smarter Banking Achieving Faster and More Profitable Results in Banking Operations I B M Business Agility for Smarter
More informationIBM i2 Enterprise Insight Analysis
IBM i2 Enterprise Insight Analysis Accelerate the data-to-decision process by rapidly transforming overwhelming data into actionable insight Highlights Uncover hidden connections and insights across massive
More informationOracle Integration. Connect SaaS and On-Premises Applications
Disclaimer: This document is for informational purposes. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development,
More informationIntroduction to Novell Service Desk
Introduction to Novell Service Desk So What is Service Desk Anyway? A service desk is a communications center that provides a single point of contact (SPOC) between a company and its customers, employees
More informationHow Can I Better Manage My Software Assets And Mitigate The Risk Of Compliance Audits?
SOLUTION BRIEF CA SERVICE MANAGEMENT - SOFTWARE ASSET MANAGEMENT How Can I Better Manage My Software Assets And Mitigate The Risk Of Compliance Audits? SOLUTION BRIEF CA DATABASE MANAGEMENT FOR DB2 FOR
More informationA GUIDE TO FRICTIONLESS DELIVERY
A GUIDE TO FRICTIONLESS DELIVERY Aligning DevOps, ITSM and other tooling is the key to achieving frictionless delivery. This paper explains how to connect portfolio management, change and operate activities
More informationOracle CPQ Cloud for Channel Sales Streamline the Sales Process for Channel Partners
Oracle CPQ Cloud for Channel Sales Streamline the Sales Process for Channel Partners Oracle Configure, Price, and Quote (CPQ) Cloud helps companies standardize the sales process for resellers and distributors.
More informationBPM & PROCESS-LED TRANSFORMATION
BPM & PROCESS-LED TRANSFORMATION FEATURES Fast track BPM with comprehensive lifecycle offerings from Oracle Financial Services Domain expertise to help bridge the business IT gap and align BPM with Enterprise
More informationINFOSYS BPM DIGITAL Empowering you to cash on digital opportunities
INFOSYS BPM DIGITAL Empowering you to cash on digital opportunities Digital has emerged as a pack of possibilities, connecting the enterprise with stakeholders like never before. As a business leader today,
More informationEnterprise Service Management: It s Time to Share ITSM Best Practice Outside of IT
SESSION 810 Friday, May 12, 10:15am - 11:15am Track: Service Desk Masters Enterprise Service Management: It s Time to Share ITSM Best Practice Outside of IT Stephen Mann Principal Analyst and Content Director,
More informationSage X3 for Food & Beverage
Sage X3 for Food & Beverage Sage X3 for Food & Beverage Adopt a faster, simpler, more flexible business management solution with full ERP and HRM capabilities. Sage X3 provides the next generation of business
More informationThe importance of the right reporting, analytics and information delivery
The importance of the right reporting, and information delivery Prepared by: Michael Faloney, Director, RSM US LLP michael.faloney@rsmus.com, +1 804 281 6805 Introduction This is the second of a three-part
More informationActionable enterprise architecture management
Enterprise architecture White paper June 2009 Actionable enterprise architecture management Jim Amsden, solution architect, Rational software, IBM Software Group Andrew Jensen, senior product marketing
More informationWonderware Skelta BPM
Wonderware Skelta BPM Skelta BPM Overview Skelta is a power brand offering of Invensys and provides business process management (BPM) and advanced workflow automation software. Products & Solutions Skelta
More informationTransforming Healthcare Communications
Transforming Healthcare Communications An Expense Reduction Strategy and New Business Model Healthcare Communication Services Business Brief For healthcare payers, outbound constituent communications (checks,
More informationSAP Solution Manager Value Report Customer Overview Presentation
SAP Solution Manager Value Report Customer Overview Presentation Customer Value Experience Digital Business Services June, 2017 Agenda Introduction and Overview Example: SAP Solution Manager Value Report
More informationDrive Performance and Growth with Scalable Solutions for Midsize Companies
SAP Brief SAP s for Small Businesses and Midsize Companies SAP S/4HANA for SAP Business All-in-One Drive Performance and Growth with Scalable s for Midsize Companies Manage every aspect of your business
More informationPeopleSoft Time and Labor
PeopleSoft Time and Labor K E Y F E A T U R E S Reduce gross payroll costs by automating time capture and complex time calculations Improve employee productivity by streamlining time-consuming processes
More informationAn Oracle White Paper May A Strategy for Governing IT Projects, Programs and Portfolios Throughout the Enterprise
An Oracle White Paper May 2010 A Strategy for Governing IT Projects, Programs and Portfolios Throughout the Enterprise EXECUTIVE OVERVIEW CIOs are constantly being asked to service the gap between where
More informationCreating an integrated plug-and-play supply chain with serverless computing
Microsoft IT Showcase Creating an integrated plug-and-play supply chain with serverless computing Microsoft Core Services Engineering (CSE, formerly Microsoft IT) teamed with the Microsoft Devices Supply
More informationDrive Performance and Growth with Scalable Solutions for Midsize Companies
SAP Brief SAP s for Small Businesses and Midsize Companies SAP S/4HANA, edition for SAP Business All-in-One Objectives Drive Performance and Growth with Scalable s for Midsize Companies Manage every aspect
More informationTurn Your Business Vision into Reality with Microsoft Dynamics GP
Turn Your Business Vision into Reality with Microsoft Dynamics GP You have worked hard to build a vision for your business. With a business solution from Microsoft, you can turn that vision into reality.
More informationReengineering your core processes and service layer A critical digital ecosystem enabler
Reengineering your core processes and service layer A critical digital ecosystem enabler Stéphane Hurtaud Partner Cybersecurity Leader Deloitte Jesper Nielsen Director Technology & Enterprise Application
More informationBringing a New Level of Simplicity to ITSM System Administration
SOLUTION WHITE PAPER Bringing a New Level of Simplicity to ITSM System Administration EXECUTIVE SUMMARY Today s ITSM solutions are highly complex and serve a large and diverse user population that includes
More informationStreamline and Simplify Rebate, Royalty, and Incentive Compensation Programs
SAP Brief SAP Extensions SAP Incentive Administration by Vistex Streamline and Simplify Rebate, Royalty, and Incentive Compensation Programs SAP Brief Increase profits with more-effective go-to-market
More informationACCELERATING DIGITIZATION THROUGH NEXT-GENERATION INTEGRATION
ACCELERATING DIGITIZATION THROUGH NEXT-GENERATION INTEGRATION Introduction and market scenario An explosive nexus of four digital forces mobile, cloud, social media, and big data combined with the Internet
More informationSAP Fieldglass Corporate Brochure. Elevate Your Flexible Workforce Management and Services Procurement
Elevate Your Flexible Workforce Management and Services Procurement TABLE OF CONTENTS 3 SAP Fieldglass: Powering Your Flexible Workforce 5 Identifying Your Challenges 6 Delivering Your Results 8 Focusing
More informationAn Epicor White Paper. Epicor ERP 10 Reaching Out: Connected ERP
An Epicor White Paper Epicor ERP 10 Reaching Out: Connected ERP Table of Contents Introduction...1 Services Orchestration...2 Epicor Service Connect...2 Master Data Management...3 Business Activity Queries...4
More informationGet All Your Questions Answered About SAP Ariba Snap
Frequently Asked Questions Get All Your Questions Answered About SAP Ariba Snap The SAP Ariba Snap program offers select SAP Ariba solutions for midsize businesses that are packaged and priced to fit your
More informationTime to Rethink Your Supply Chain Greg Spray, Senior Vice President, Solution Management, Ariba Hans Thalbauer, Senior Vice President, Supply Chain,
Time to Rethink Your Supply Chain Greg Spray, Senior Vice President, Solution Management, Ariba Hans Thalbauer, Senior Vice President, Supply Chain, SAP SAPPHIRE NOW Supply Chain and Procurement Forum,
More informationConsumerizing Service Delivery: Breaking Down Organizational Silos to Deliver Services to a Global, Mobile Workforce
Consumerizing Service Delivery: Breaking Down Organizational Silos to Deliver Services to a Global, Mobile Workforce KAREN ODEGAARD SENIOR MANAGER, Cloud Advisory ACCENTURE S SERVICE LANDSCAPE ACCENTURE
More informationSIMPLIFY ENTERPRISE HYBRID CLOUD COST MANAGEMENT WITH HPE ONESPHERE CONSOLIDATED VISIBILITY & CONTROL OF COSTS ACROSS CLOUD ENVIRONMENTS
SIMPLIFY ENTERPRISE HYBRID CLOUD COST MANAGEMENT WITH HPE ONESPHERE CONSOLIDATED VISIBILITY & CONTROL OF COSTS ACROSS CLOUD ENVIRONMENTS ENTERPRISE HYBRID CLOUD MANAGEMENT CHALLENGES As enterprise cloud
More information