TOURISM AWARD SUBMISSION TIPS

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "TOURISM AWARD SUBMISSION TIPS"

Transcription

1 TOURISM AWARD SUBMISSION TIPS by Matt Smith The Tourism Smith

2 Australian Tourism Awards Results + Judging 2012 Gold Indigenous Tourism, Gold Major Tour and/or Transport Operator 2013 Gold Business Tourism, Silver Indigenous Tourism, Bronze Major Tour and/or Transport Operator 2014 Gold Indigenous Tourism, Silver Business Tourism 2015 Gold Indigenous Tourism, Silver Tourism Restaurants, Silver Adventure Tourism, Bronze Tour and/or Transport Operator State Awards Results (2012 to 2015) + Judging 24 Gold Awards across Queensland, Northern Territory and NSW Tourism in a large range of categories WHY ME?

3 Use the support and tools provided - QTIC staff, Mentoring, Workshops, How To Guide, Accreditation Consider engaging assistance services range from an hour or two of Mentoring to complete Submission Writing & Site Visit Preparation services Get a team together internal staff, external providers (accountant etc), Mentor Read all Rules & Questions thoroughly, seek clarification if needed, read/use the Tips & allocate sections to team members WHERE TO START

4 Review all Plans, Policies, Procedures, Manuals, Accounts, Customer surveys & information develop any of these you don t have Develop a Checklist of where information is and who is responsible for updating, distilling or adapting it into submission answers Review, monitor and respond to TripAdvisor, Facebook & other rating & review platforms these need to be assets for the business & the submission Suggest first timers start an outline by using dot points under each Question. Previous entrants should start by including last year s feedback after existing answers & adding notes/dot points WHERE TO START

5 Q1a Set the scene & demonstrate eligibility, use creative language to excite the Judges & hint at what s to come. Include all elements suggested in the Tips & reference your most significant innovations & results this year Q1b Detail the nuts & bolts of the business here, what you offer, how you offer it & the cost to guests. Don t forget the experience part of the Q, the essence of what you provide feelings, satisfying needs & wants, creating memories and the brag factor. Headings - Product, Services, Experiences Q1c How do you achieve excellence in the key areas of the business demonstrate to the Judges what excellence means in the business and how it is achieved in practice and what tools are used Q1d Demonstrate how you are involved in the tourism industry network & why. What you contribute ($ s, time, expertise) & what you get out of it. Consider both formal and informal involvement at all levels QUESTION 1 TOURISM EXCELLENCE

6

7 Q2a Follow the tips & include all business areas in your plan. Use a table (example to come). Include measurable outcomes for everything. Q2b Consider innovations across the business guest experiences/ services, assets/infrastructure, business systems, human resourcing, marketing, environmental, community related. Demonstrate investment & quantify how the guest experience improved. Q2c Quantify your Training investment man hours & budget. Briefly demonstrate the range of training conducted, who was involved & how it improved guest services/experiences. Use a table. Q2d Include how you identify risks (audits/assessments), what standard you use, what systems & procedures are in practice. Then list a good range of identified risks, rating of the risk, how it is mitigated, plus include an example from the year QUESTION 2 BUSINESS PLANNING

8

9 Q3a Include geographic, demographic, psychographic & purchasing behaviour information for your clearly defined target markets (see the tips) Q3b Include internal & external research/data to demonstrate your products meet your guests needs/wants. Reference TEQ and RTO general research, particularly psychographic but key measures should be internal - growth in guest numbers, high satisfaction & solid repeat visitation numbers Q3c What sets you apart from your competition? What is your USP? How do you communicate (sell) these? Include examples. Q3d Think beyond brochures & basic advertising, consider engaging digital activity, promotions/stunts & other innovative marketing activity that cuts through. Ensure you include the results ie sales. QUESTION 3

10

11 Q4a State your Customer Service Philosophy & Values. If you don t have these you need to develop them. Then explain how you imbed them in the business & how you ensure staff deliver them. Finally demonstrate how you assess success. Q4b Consider all specific needs, not just disabilities. These can be needs that don t arise regularly but you can meet them if/when they do. Include an example from the year if possible. Q4c This is a two-part question measuring customer satisfaction & identifying improvements. Consider internal and external measurements/sources of feedback. Include an example from the year if possible. Q4d How do you gather/receive & deal with customer complaints? Outline the process involved in communicating with the guest & how you find a resolution. Include an example if possible. QUESTION 4 CUSTOMER SERVICE

12

13 Q5a Consider all local/regional economic impacts as per the Tips. Quantify all direct expenditure, every dollar. Find a tourism multiplier for your region or state & use it to demonstrate indirect impacts if you can Q5b Define your local community here & demonstrate that you understand it s values, then show how you engage & contribute to these (outside economic impacts already listed). Read the Tip. Q5c Show that you measure all environmental impacts ie water, electricity, gas, fuel, waste (recycled v landfill), transport costs, pant/asset manufacturing etc. Demonstrate how you reduce each, quantify where you can. Consider how you educate staff & guests, how you advocate environmental best practice in the industry & how you contribute to environmental causes in the community outside your business QUESTION 5 SUSTAINABILITY

14

15 queenslandtourismawards.com.au YOUR ONE STOP SHOP FOR AWARDS RESOURCES GET IN TOUCH IF YOU NEED

5. THE STEVE IRWIN AWARD FOR ECOTOURISM

5. THE STEVE IRWIN AWARD FOR ECOTOURISM 5. THE STEVE IRWIN AWARD FOR ECOTOURISM This category recognises ecologically sustainable tourism with a primary focus on experiencing natural areas that foster environmental and cultural understanding,

More information

8. SPECIALISED TOURISM SERVICES

8. SPECIALISED TOURISM SERVICES This category recognises the outstanding delivery of specialised tourism services that enhance the visitor experience and integrate with other tourism products. Total score for submission 100 points Site

More information

CATEGORY 10: BUSINESS EVENT VENUES

CATEGORY 10: BUSINESS EVENT VENUES This category recognises venues who provide high quality facilities specifically designed for business events eg meetings, incentives, conferences and exhibitions. Total score for submission 100 points

More information

DAYSAFE PTY LTD Policy & Procedure Data Collection & Analysis

DAYSAFE PTY LTD Policy & Procedure Data Collection & Analysis DAYSAFE PTY LTD Policy & Procedure Data Collection & Analysis Purpose The purpose of this Policy & Procedure is to ensure Daysafe Pty Ltd has an effective data collection and analysis system in place which

More information

Courtney Krier, Manager, Quality Award Program Tim Case, Administrator, Quality Award Program

Courtney Krier, Manager, Quality Award Program Tim Case, Administrator, Quality Award Program Courtney Krier, Manager, Quality Award Program Tim Case, Administrator, Quality Award Program Criteria based recognition program for members of AHCA/NCAL Progressive program with three distinct award levels

More information

Marketing Excellence

Marketing Excellence Marketing Excellence Contents 1 Introduction... 2 2 Developing The Product... 2 3 Positioning The Product... 3 4 Market Planning... 4 5 Pricing... 4 6 Discounting... 5 7 Value vs Price... 6 8 Media Relations...

More information

THE MIDAS TOUCH INTRODUCTION... 3 QUESTION- BY- QUESTION GUIDE... 5 HOW TO PREPARE A WORK SAMPLE... 13

THE MIDAS TOUCH INTRODUCTION... 3 QUESTION- BY- QUESTION GUIDE... 5 HOW TO PREPARE A WORK SAMPLE... 13 THE MIDAS TOUCH HOW TO PREPARE A GOLD QUILL AWARDS ENTRY FOR THE COMMUNICATION SKILLS DIVISION TABLE OF CONTENTS INTRODUCTION... 3 QUESTION- BY- QUESTION GUIDE... 5 QUESTION 1: DESCRIBE THE ORGANIZATION...

More information

Inspiring volunteers. The HEROES of Australian cricket INSERT CLUB NAME VOLUNTEER MANAGEMENT ACTION PLAN MONTH YEAR CLUB LOGO

Inspiring volunteers. The HEROES of Australian cricket INSERT CLUB NAME VOLUNTEER MANAGEMENT ACTION PLAN MONTH YEAR CLUB LOGO Inspiring volunteers The HEROES of Australian cricket INSERT CLUB NAME VOLUNTEER MANAGEMENT ACTION PLAN MONTH YEAR CLUB LOGO Table of Contents Volunteer Management Action Plan Action Plan 3 Profile 4 42

More information

Marketing Flash Cards

Marketing Flash Cards Marketing Flash Cards Chapter 1 3 benefits of marketing 1. New and Improved Products 2. Lower Prices 3. Added Value and Utility 5 utilities form, place, time, possession, and information channel management

More information

Indigenous Employment Evaluation Framework

Indigenous Employment Evaluation Framework Indigenous Employment Evaluation Framework December 2016 Centre for Social Responsibility in Mining Sustainable Minerals Institute The University of Queensland, Australia www.csrm.uq.edu.au The Centre

More information

Leadership Philosophy

Leadership Philosophy Leadership Philosophy LEADERSHIP PHILOSOPHY Leadership is one of the most satisfying opportunities Avon has to offer. Helping your team members achieve their goals and celebrating their success with them

More information

TRAVEL ADVISOR CAREER GUIDE

TRAVEL ADVISOR CAREER GUIDE TRAVEL ADVISOR CAREER GUIDE An overview with a glossary of helpful terminology. Provided by Virtuoso 817-870-0300 membership@virtuoso.com JOB DESCRIPTION Travel Advisors plan trips and make travel arrangements

More information

Head of Marketing Solar Decathlon. Hashtag us now #SDME2018

Head of Marketing Solar Decathlon. Hashtag us now #SDME2018 Head of Marketing Solar Decathlon Hashtag us now #SDME2018 A look at Marketing Global Best Practices Applying the Best Practices DEWA Solar Decathlon Effective Ideas To Market Your projects Dos and don'ts

More information

Welcome to this Lsect webinar More than 1,000 registrations for this webinar

Welcome to this Lsect webinar More than 1,000 registrations for this webinar Non-levy procurement preparation 08 August, 2017 ILR and systems for levy and nonlevy apprenticeship workshop Thursday 24 th August in Birmingham Wednesday 30 th August in London Also, final non-levy tender

More information

Transforming transactions

Transforming transactions 1 Transforming transactions Discover how our innovative payment processes and solutions are cutting costs and transforming the way citizens transact with government. 2 3 Better for you. Better for everyone.

More information

Case Study. How Are UBank Using Social Media?

Case Study. How Are UBank Using Social Media? How Are UBank Using Social Media? Case Study Version 1.0 July 2011 About emarketingconnected emarketingconnected is a new type of company in the online marketing industry, acting independently to help

More information

Company Profile User Guide

Company Profile User Guide Company Profile User Guide Introduction ICN Gateway is Australia s largest business networking platform. In an increasingly competitive market, ICN Gateway gives you access to a sophisticated business

More information

Marketing Strategy. Marketing the National Library of Wales. Marketing objectives

Marketing Strategy. Marketing the National Library of Wales. Marketing objectives Marketing Strategy Marketing the National Library of Wales Marketing the National Library of Wales is the process of identifying our visitors and users needs and ensuring that we deliver benefits that

More information

Access To Work Application Guide

Access To Work Application Guide Concept Northern Access To Work Application Guide Concept Northern provide Assistive Technology, training and support to employees and employers to help increase productivity and equality. Please take

More information

2018 Achievement in Marketing Excellence (AIME) Awards

2018 Achievement in Marketing Excellence (AIME) Awards 2018 Achievement in Marketing Excellence (AIME) Awards Call for Entries All Credit Union, Centrals and Suppliers to the industry are welcome to participate! Entry Deadline: February 7, 2018 Winners will

More information

Matt Kelly Young Achiever Award Winner. Sponsorship Proposal Page 2

Matt Kelly Young Achiever Award Winner. Sponsorship Proposal Page 2 "Upon hearing about the Queensland Young Achiever Awards and being encouraged to submit my details, I'll be honest and say I was a little apprehensive. With so many impressive awards organisations and

More information

Access To Work Application Guide

Access To Work Application Guide Concept Northern Access To Work Application Guide Concept Northern provide Assistive Technology, training and support to employees and employers to help increase productivity and equality. Please take

More information

2016/17 Sponsorship Proposal

2016/17 Sponsorship Proposal 2016/17 Sponsorship Proposal TABLE OF CONTENTS EECUTIVE SUMMARY 3 AIMS & OBJECTIVES 4 CATEGORY OPTIONS 4 OPERATIONS & EVENTS 5 Launch 5 Call for Nominations 5 Judging of Nominations 6 Awards Gala Presentation

More information

BEGINNER S GUIDE TO ISO 9001 : Quality Management System Requirements Explained

BEGINNER S GUIDE TO ISO 9001 : Quality Management System Requirements Explained BEGINNER S GUIDE TO ISO 9001 : 2015 Quality Management System Requirements Explained What is ISO 9001 : 2015? Why use it? ISO 9001 is an internationally recognised standard in quality. It is a guide to

More information

A STUDY OF DMO VISITOR GUIDES

A STUDY OF DMO VISITOR GUIDES A STUDY OF DMO VISITOR GUIDES User Profile, Usage & Conversion Research conducted for the WACVB Education & Research Foundation by Destination Analysts, Inc. PROJECT OVERVIEW & METHODOLOGY BACKGROUND In

More information

10620NAT Course in Military Advocacy

10620NAT Course in Military Advocacy 10620NAT Course in Military Advocacy Version 1, April 2017 VERSION HISTORY Version 1 April 2017 Initial Accreditation Section A: Copyright and course classification information 10620NAT Course in Military

More information

Grow Your Business with Little Acorn Media

Grow Your Business with Little Acorn Media Grow Your Business with Little Acorn Media Unlock the Power of Positive Local Marketing to 60,000 Readers 2014 Media Kit We started Little Acorn Media to make local businesses look good, get more local

More information

Be confident in buying energy at your doorstep. energyassured.com.au

Be confident in buying energy at your doorstep. energyassured.com.au Be confident in buying energy at your doorstep energyassured.com.au WHAT IS ENERGY ASSURED? Energy Assured operates a voluntary Code of Practice for face-to-face marketing of energy contracts. The Code

More information

IM S5028. IMS Customer Relationship Management. What Is CRM? Ilona Jagielska 1

IM S5028. IMS Customer Relationship Management. What Is CRM? Ilona Jagielska 1 IMS5028 - Customer Relationship Management CRM Concepts and Definitions What Is CRM? CRM is a strategy for acquiring and retaining profitable customers CRM is a strategy for optimising the lifetime value

More information

Self Catering Holiday Provider of the Year

Self Catering Holiday Provider of the Year Self Catering Holiday Provider of the Year Eligibility criteria: Either a single self catering property OR a self catering multi-unit site in England For single property: It can offer any style of self

More information

Position Title Customer & Service Delivery Manager, Metropolitan

Position Title Customer & Service Delivery Manager, Metropolitan Position Title Customer & Service Delivery Manager, Metropolitan Position Purpose This role is one of five functional roles that form the leadership team directly reporting into the General Manager Customer

More information

Warc Innovation Awards 2017 Entry kit. The need for brands to evolve and innovate has never been more critical.

Warc Innovation Awards 2017 Entry kit. The need for brands to evolve and innovate has never been more critical. Warc Innovation Awards 2017 Entry kit The need for brands to evolve and innovate has never been more critical. Jeremy Basset, Head of Unilever Foundry, Chair of the Judges, 2016 Welcome to the 2017 Warc

More information

Advertising and Sponsorship Opportunities

Advertising and Sponsorship Opportunities Advertising and Sponsorship Opportunities 2015-2017 BMW Club - Queensland BMW Club Queensland BMW Club Queensland is one of the most active, inventive and professionally run car clubs in Australia. Our

More information

SMALL BUSINESS OF THE YEAR

SMALL BUSINESS OF THE YEAR SMALL BUSINESS OF THE YEAR The small business enterprise with 50 employees or less which, in the opinion of the judges, exemplifies best practice and achievement across the board. Entries for this premier

More information

So the reasons for pursuing consumer participation in service delivery are:

So the reasons for pursuing consumer participation in service delivery are: CHAPTER 8 CONSUMER PARTICIPATION Contents 8.1 Why Consumer Participation? 8.2 What Is Consumer Participation? 8.3 Consumer Participation How To? 8.4 Complaints Are Ok 8.5 The Key Steps In Any Complaints

More information

Ngiyani Pty Ltd. Putting the Comm(commerce) into Unity = Community = Unity in the power of many ACN ABN

Ngiyani Pty Ltd. Putting the Comm(commerce) into Unity = Community = Unity in the power of many ACN ABN Ngiyani Pty Ltd Putting the Comm(commerce) into Unity = Community = Unity in the power of many ACN 620 667 683 ABN 22 620 667 683 Ngiyani Pty Ltd three key product offerings are embedded in honouring our

More information

PART 1: BY BANK ASSET SIZE

PART 1: BY BANK ASSET SIZE List of Tables Table Number Page PART 1: BY BANK ASSET SIZE General Information 1.1 Reporting Status...64 1.2 Publicly Traded Companies...64 1.3 Total Domestic Assets as of 12/31/2005...64 1.4 2005 Interest

More information

Committed to Construction in Humber & West Yorkshire Awards 2015

Committed to Construction in Humber & West Yorkshire Awards 2015 Endorsed by Construction in Humber & West Yorkshire Awards 2015 Friday 17th April - Royal Armouries, Leeds Application Pack little spark b i g c r e a t i v e Event Management CCIHWY Awards 2015 The Construction

More information

Quantifiable Benefits Achieved by ISO 9001 Clients Certified by QMS International Results from 2016 Client Survey

Quantifiable Benefits Achieved by ISO 9001 Clients Certified by QMS International Results from 2016 Client Survey Quantifiable Benefits Achieved by ISO 9001 Clients Certified by QMS International Results from 2016 Client Survey Sector ISO 9001 Benefits Additional Standard Benefits Agriculture Charity "As a team we

More information

Higher National Group Award Graded Unit Specification

Higher National Group Award Graded Unit Specification Higher National Group Award Graded Unit Specification General Information for Centres This Group Award Graded Unit has been validated as part of the HNC Acting and Performance. Centres are required to

More information

AgForce Training. Handbook

AgForce Training. Handbook AgForce Training Handbook AgForce Training PO Box 13186 North Bank Plaza Cnr Ann & George Streets Brisbane, Qld 4003 Ph: (07) 3236 3100 Fax: (07) 32366 3077 Email: training@agforceqld.org.au AGFORCE TRAINING

More information

Five Essential Components of Hospitality Marketing

Five Essential Components of Hospitality Marketing Five Essential Components of Hospitality Marketing You manage a hotel or resort and want people to stay there. Seems like a reasonable request. The question is, how do you make it happen? The world of

More information

Advertising and Media Kit

Advertising and Media Kit www.tta.edu.au Advertising and Media Kit Overview TTA is the largest, independent professional development provider for teachers in Australia. We have been offering niche PD opportunities across all learning

More information

RTO013 SOP Complaints and Appeals

RTO013 SOP Complaints and Appeals RTO013 SOP Complaints and Appeals 1. Purpose This Standard Operating Procedure is to ensure that Health Information Management Association of Australia Limited (HIMAA) records and acknowledges all complaints

More information

Chapter 2 The Role of IMC in the Marketing Process. Learning Objectives. Learning Objectives

Chapter 2 The Role of IMC in the Marketing Process. Learning Objectives. Learning Objectives Chapter 2 The Role of IMC in the Marketing Process Copyright 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.

More information

Operating Manual. Coach Development, Training and Evaluation Program Standards and Planning

Operating Manual. Coach Development, Training and Evaluation Program Standards and Planning Coach Development, Training and Evaluation Program Standards and Planning Coaching Association of Canada and Water Polo Canada 2009 Page 1 Coaching Association of Canada and Water Polo Canada 2009 Page

More information

RIDI PARTNERSHIP AND SPONSORSHIP OPPORTUNITIES CREATING DISABILITY CONFIDENT RECRUITERS

RIDI PARTNERSHIP AND SPONSORSHIP OPPORTUNITIES CREATING DISABILITY CONFIDENT RECRUITERS RIDI PARTNERSHIP AND SPONSORSHIP OPPORTUNITIES CREATING DISABILITY CONFIDENT RECRUITERS RIDI PARTNERSHIP AND SPONSORSHIP OPPORTUNITIES The Recruitment Industry Disability Initiative has one purpose, to

More information

AMB200 Consumer Behaviour Assessment Item 1: Consumer Behaviour Portfolio Semester,

AMB200 Consumer Behaviour Assessment Item 1: Consumer Behaviour Portfolio Semester, AMB200 Consumer Behaviour Assessment Item 1: Consumer Behaviour Portfolio Semester, 2 2014 Student name: Jenny Chan Student number: n8738254 Tutorial time: Thursday, 12pm-1pm Tutorial Number: 15 Tutor:

More information

Destination Our story so far. The context we operate in. Our Vision remains the same. What we do and who we re here for

Destination Our story so far. The context we operate in. Our Vision remains the same. What we do and who we re here for Destination 2018 Our Strategy & Business Plan 2016/17-2017/18 Destination 2018 Our story so far Guinness has changed. Ten years ago we were a group of housing associations many of which were regional or

More information

Ask The Boss Campaign

Ask The Boss Campaign Ask The Boss Campaign 1 Supporting The Ask the Boss campaign has now ended but a demo link replicating the app is here: http://bit.ly/1h2wmaf Please see supporting video as part of this submission: http://youtu.be/rxco2zx4szw

More information

Waste Management Association of Australia

Waste Management Association of Australia Management Association of Australia 1 2 Welcome to the Management Association of Australia Martin Tolar CEO WMAA is the peak body for all stakeholders in the waste and resource recovery industry. Our purpose

More information

Successful Onboarding WELCOME ABOARD!

Successful Onboarding WELCOME ABOARD! Successful Onboarding WELCOME ABOARD! DECEMBER 3, 2015 Presented by Molly Kelley, PHR Moderated by Brandon Laws Housekeeping Items 1. 30-minute presentation & 15-minute Q&A 2. Slides & Recording available

More information

We help companies define & celebrate their unique purpose.

We help companies define & celebrate their unique purpose. We help companies define & celebrate their unique purpose. We create meaningful brand expressions and experiences that inspire our clients' audiences at every level. Expertise Brand Development Campaign

More information

Far West NSW Excellence in Business Awards 2017 Judging Information

Far West NSW Excellence in Business Awards 2017 Judging Information Far West NSW Excellence in Business Awards 2017 Judging Information Judging overview Far West NSW Excellence in Business Awards follows a strict judging process, judges will not reside in the Far West

More information

You Had Me At Hello: How to Attract Ideal Leads with Targeted Digital Marketing

You Had Me At Hello: How to Attract Ideal Leads with Targeted Digital Marketing You Had Me At Hello: How to Attract Ideal Leads with Targeted Digital Marketing NAHB International Builders Show January 9-11, 2018 Orlando, Florida Meredith Oliver, MIRM, MCSP Patrick Allmond How to Attract

More information

Unit title: Basic Customer Service Skills (SCQF level 4)

Unit title: Basic Customer Service Skills (SCQF level 4) National Unit specification: general information Unit code: FN93 10 Superclass: BA Publication date: July 2011 Source: Scottish Qualifications Authority Version: 01 Summary This Unit is suitable for candidates

More information

Tuesday Thursday 6. Packaging & Packaging Graphics

Tuesday Thursday 6. Packaging & Packaging Graphics Tuesday Thursday 6 Packaging & Packaging Graphics Aims & Outcomes: Aims: To understand the packaging development process. To find out about how graphics are applied to packaging and used to entice and

More information

Your opportunity to develop your quality improvement skills

Your opportunity to develop your quality improvement skills Your opportunity to develop your quality improvement skills I ve got a greater knowledge and understanding of quality improvement methods. We ve learned tools and methods we can apply in everyday work.

More information

What do consumers want and need from outcomes-focused regulation? An overview of SRA research findings

What do consumers want and need from outcomes-focused regulation? An overview of SRA research findings What do consumers want and need from outcomes-focused regulation? An overview of SRA research findings January 2011 Contents Who we are... 3 What we wanted to find out... 3 What we did... 3 What we are

More information

Monitoring and Evaluation Framework

Monitoring and Evaluation Framework Monitoring and Evaluation Framework Contact details Sugar Research Australia Limited (SRA) Head Office Mailing Address 50 Meiers Road, Indooroopilly, Queensland, 4068, Australia PO BOX 86, Indooroopilly,

More information

NDIS: Marketing Your Competitive Edge

NDIS: Marketing Your Competitive Edge A significant planned outcome for the introduction of the National Disability Insurance Scheme (NDIS) is to develop a national competitive market for the provision of disability supports. This increasingly

More information

Third Party Site Reputation Management. Corporate Content Marketing

Third Party Site Reputation Management. Corporate Content Marketing Third Party Site Reputation Management Corporate Content Marketing The New Review Landscape Travelers increasingly rely on online conversations, placing far more trust in consistent feedback of fellow

More information

2017 REIQ Awards for Excellence. Call for Nominations & Conditions of Entry

2017 REIQ Awards for Excellence. Call for Nominations & Conditions of Entry 2017 REIQ Awards for Excellence Call for Nominations & Conditions of Entry The Real Estate Institute of Queensland (REIQ) is pleased to announce its annual Awards for Excellence, recognising the real estate

More information

ACI Customer Service Seminar Branding Customer Service Dallas Love Field. Mark Duebner, Director of Aviation Dallas Airport System January 23, 2013

ACI Customer Service Seminar Branding Customer Service Dallas Love Field. Mark Duebner, Director of Aviation Dallas Airport System January 23, 2013 ACI Customer Service Seminar Branding Customer Service Dallas Love Field Mark Duebner, Director of Aviation Dallas Airport System January 23, 2013 Agenda Branding 101 How Branding works Value of branding

More information

BEST COMMUNICATION CAMPAIGN

BEST COMMUNICATION CAMPAIGN BEST COMMUNICATION CAMPAIGN DESCRIPTION BEST COMMUNICATION CAMPAIGN 02 Name of the campaign and definition of the strategy in a few lines (year of launching) The Shangri-La campaign launched in 2010 is

More information

Manager - Engagement and Communications

Manager - Engagement and Communications Position Description Manager - Engagement and Communications Branch/Program Award Reports to Supervisory responsibilities Duration Probationary period Hours Based at Strategy & Engagement Social, Community,

More information

Certificate IV in Superannuation

Certificate IV in Superannuation FNS40915 BUILD YOUR CAREER IN THE GROWING AND DIVERSE SUPERANNUATION INDUSTRY May 2018 About This Course The is for those working in the superannuation industry. It will confirm that you have the skills

More information

SCHOOL-BASED ENTERPRISES CHAPTER CERTIFICATION KNOWLEDGE AND SKILLS DEVELOPED PROGRAM DESCRIPTION PROCEDURE

SCHOOL-BASED ENTERPRISES CHAPTER CERTIFICATION KNOWLEDGE AND SKILLS DEVELOPED PROGRAM DESCRIPTION PROCEDURE CHAPTER CERTIFICATION SBE A School-based Enterprise (SBE) is an entrepreneurial operation in a school setting that provides goods/ services to meet the needs of the market. SBEs are managed and operated

More information

Module 7 Preparing an Action Plan

Module 7 Preparing an Action Plan Module 7 Preparing an Action Plan Useful references 1 s of this module 2 required for module delivery The expected outcomes of this module are that Council will: Develop a succinct and robust action plan

More information

GREY COUNTY TOURISM DESTINATION DEVELOPMENT ACTION PLAN. REPORT CARD September 20, 2017 Let s Talk Tourism, Kimberley SKINNERS BLUFF

GREY COUNTY TOURISM DESTINATION DEVELOPMENT ACTION PLAN. REPORT CARD September 20, 2017 Let s Talk Tourism, Kimberley SKINNERS BLUFF GREY COUNTY TOURISM DESTINATION DEVELOPMENT ACTION PLAN REPORT CARD September 20, 2017 Let s Talk Tourism, Kimberley SKINNERS BLUFF 1 KEMBLE WOMEN S INSTITUTE SCENIC LOOKOUT BACKGROUND Grey County s Tourism

More information

Undergraduate Mentoring Schemes Principles and Standards

Undergraduate Mentoring Schemes Principles and Standards Undergraduate Mentoring Schemes Principles and Standards Background Peer mentoring has been proved to enhance the student experience. There are strong benefits to mentees in smoothing their transition

More information

Get started and get better Erwin Taets VIVES Leisure Management Research & Expertise Center

Get started and get better Erwin Taets VIVES Leisure Management Research & Expertise Center Social Media 2.0 Get started and get better Erwin Taets VIVES Leisure Management Research & Expertise Center VIVES previously known as KATHO new name: VIVES since September 2013 VIVES = you will live in

More information

Work Profile. Overview of Program. Key Relationships / Interactions

Work Profile. Overview of Program. Key Relationships / Interactions Work Profile Position Title: Golf Function and Administration Officer Position Number: 1256 Responsible To: Council Program: Golf Supervisor Active City Classification Level: Leisure Services Level 3 Overview

More information

How to sell your Art like a Pro with

How to sell your Art like a Pro with How to sell your Art like a Pro with By Art House Reproductions www..com.au Introduction Hi! I m Mark of Buy Art Now. In my many years of working with artists and photographers I ve discovered there are

More information

Congratulations! You are now confirmed to compete in the following competition

Congratulations! You are now confirmed to compete in the following competition Congratulations! You are now confirmed to compete in the following competition APPRENTICE BUSINESS CHALLENGE 2013 You have been registered to complete at the following regional heat Date Thursday 23 May

More information

STRATEGIC PLAN ACCESSIBLE RELEVANT RIGHT NOW

STRATEGIC PLAN ACCESSIBLE RELEVANT RIGHT NOW STRATEGIC PLAN 2016 18 ACCESSIBLE RELEVANT RIGHT NOW 2 Ocean and Earth Training Specialists A message from the Managing Director Ocean and Earth Training Specialists 2016 18 Strategic Plan (Strategic Plan)

More information

RFPs & Procurement. Slide 1. Slide 2. Slide 3. You are here APD Overview. RFPs and Procurement

RFPs & Procurement. Slide 1. Slide 2. Slide 3. You are here APD Overview. RFPs and Procurement Slide 1 You may experience some audio difficulties with these videos due to buffering issues. For the best video viewing experience, we recommend setting your monitor s screen resolution to 1074 by 768

More information

SOCIAL CUSTOMER. Etiquette SERVICE. Your guide for engaging as a person, not a logo

SOCIAL CUSTOMER. Etiquette SERVICE. Your guide for engaging as a person, not a logo Your guide for engaging as a person, not a logo 1 Introduction 2 Do: Move Social into Your Call Center 3 Don t: Delay Your Response 4 Do: Measure the Impact of Your Efforts 5 Don t: Push Customers to a

More information

Strategic Client Lead

Strategic Client Lead Strategic Client Lead Job Description About Draw Draw Group is a complementary family of companies with digital expertise. It comprises: Draw Create which provides strategy, design, build and support Draw

More information

Shadow An Employee / Observe A Process

Shadow An Employee / Observe A Process Shadow An Employee / Observe A Process Allowing a student to observe an employee at work can be a great way of training the student to do a task by letting them see an experienced employee do it first.

More information

PEOPLE OF ACTION CAMPAIGN GUIDELINES EN (817)

PEOPLE OF ACTION CAMPAIGN GUIDELINES EN (817) PEOPLE OF ACTION CAMPAIGN GUIDELINES EN (817) Contents 1 1 2 2 INTRODUCTION Promote the public image of Rotary What is the People of Action campaign? Campaign materials overview 3 4 5 7 GET STARTED Tell

More information

Widening Participation Awards

Widening Participation Awards Health Education England s Widening Participation Awards 19.00-21.00, 27 th June 2017, House of Commons, London Your comprehensive guide to the awards categories and how to nominate 1 Contents Health Education

More information

Responsible Banking: Bank s Perspective

Responsible Banking: Bank s Perspective Responsible Banking: Bank s Perspective Date: 22 nd August 2016 Speaker: Memoona Afridi Head of Customer Experience and Service Quality NIB Bank Limited What Can We Do? The Fair Treatment of Customer (FTC)

More information

2015 Event Spon sorship Spon

2015 Event Spon sorship Spon 2015 Event Sponsorship 2015 Lineup Paws in the Park 5K Walk/Run & Festival Paws on the Patio Shelter Experience & BBQ Dirty Dog Wash CHILI & SALSA COOK-OFF Holiday Pet & Family Photos This is Your Invitation

More information

NAIF Indigenous Engagement Strategy Guideline

NAIF Indigenous Engagement Strategy Guideline NAIF Indigenous Engagement Strategy Guideline April 2018 Introduction Schedule 1 to the Northern Australia Infrastructure Facility (NAIF) Investment Mandate, issued by the Minister for Resources, Energy

More information

SINGAPORE INDIAN ENTREPRENEUR AWARDS (SIEA) 2018

SINGAPORE INDIAN ENTREPRENEUR AWARDS (SIEA) 2018 SINGAPORE INDIAN ENTREPRENEUR AWARDS (SIEA) 2018 mination Form All entries must be submitted by the closing date on 28 January 2018 at 6 pm via email or the online submission portal. Contact details are

More information

Corporate Culcha Services and Products

Corporate Culcha Services and Products Services and Products Awarded 2010 Supplier of the Year Contents Corporate Culcha 3 Our Services and Products 3, 4, 5 & 6 Indigenous Workforce Development & Training Experience 6 Corporate Culcha s Clients

More information

Marketing Services for Q2 Customers CAPABILITIES BROCHURE

Marketing Services for Q2 Customers CAPABILITIES BROCHURE Marketing Services for Q2 Customers CAPABILITIES BROCHURE End User Marketing, Creative Services, and Advisory Services We focus on being a strategic partner for future growth and providing the tools and

More information

You should know that the presentation you are about to hear contains forward looking statements.

You should know that the presentation you are about to hear contains forward looking statements. 1 2 You should know that the presentation you are about to hear contains forward looking statements. As you will note on this slide, these statements are made based on management s knowledge and understanding

More information

QIC Health and Community Services Core Standards 6 th Edition November 2009

QIC Health and Community Services Core Standards 6 th Edition November 2009 QUALITY IMPROVEMENT COUNCIL QIC Health and Community Services Core Standards 6 th Edition November 2009 These standards are for use in the QIC Accreditation Program by approved participating organisations

More information

INDUCTION BOOKLET CERTIFICATE II COURSES

INDUCTION BOOKLET CERTIFICATE II COURSES Trade Training Centre VET INDUCTION BOOKLET CERTIFICATE II COURSES ENGINEERING- Pathways (MEM20413) Electro-technology Career Start (UEE22011) Automotive Vocational Preparation (AUR20716) G:\A-OFFICE\VET\Student

More information

Dené Sinclair Director of Marketing Aboriginal Tourism Association of Canada. Joe Volk Executive Director CITAP #2016IATC

Dené Sinclair Director of Marketing Aboriginal Tourism Association of Canada. Joe Volk Executive Director CITAP #2016IATC Dené Sinclair Director of Marketing Aboriginal Tourism Association of Canada Joe Volk Executive Director CITAP 1 #2016IATC The Travel Trade is a network of businesses whose job is to distribute and sell

More information

2015 Hospitality Consumer Report. Get ahead of the biggest trends in the lodging and dining industries

2015 Hospitality Consumer Report. Get ahead of the biggest trends in the lodging and dining industries 2015 Hospitality Consumer Report Get ahead of the biggest trends in the lodging and dining industries Welcome to Our 2015 Hospitality Consumer Report If you ve got customers or guests, it s likely you

More information

Recognition of Prior Learning (RPL) RECOGNITION OF PRIOR LEARNING (RPL) POLICY

Recognition of Prior Learning (RPL) RECOGNITION OF PRIOR LEARNING (RPL) POLICY RECOGNITION OF PRIOR LEARNING (RPL) POLICY 2016 RPL Policy Dear Prospective RPL candidate, The assessment of current competence/ recognition of prior learning (RPL) Integrity Academy (Pty) Ltd has procedures

More information

CODE OF PRACTICE. The Code of Practice is available to all clients and is enforced by all at Quality Training and Hospitality College.

CODE OF PRACTICE. The Code of Practice is available to all clients and is enforced by all at Quality Training and Hospitality College. CODE OF PRACTICE This Code of Practice has been developed to provide students and clients with a commitment to the maintenance of high standards in the provision of vocational education and training and

More information

The Summit Evergreen Ultimate Guide to Tiered Pricing

The Summit Evergreen Ultimate Guide to Tiered Pricing Summit Evergreen High-Value Courses in Minutes, with no Technical Headaches The Summit Evergreen Ultimate Guide to Tiered Pricing SummitEvergreen.com Table of Contents The Ultimate Guide to Building Your

More information

The Definitive Guide To Tenant Communications

The Definitive Guide To Tenant Communications The Definitive Guide To Tenant Communications Every property owner and manager knows that effective and regular communication is essential to running an efficient and profitable building. But that doesn't

More information

Branding. KDLH Promotion 1. Branding. Wow, you are pretty big. Building Your Image into the Community. Building Your Image into the Community

Branding. KDLH Promotion 1. Branding. Wow, you are pretty big. Building Your Image into the Community. Building Your Image into the Community Building Your Image into the Community Wow, you are pretty big. 8/1/2013 1 Building Your Image into the Community Branding 8/1/2013 2 Building Your Image into the Community Branding Webster - the promoting

More information

BUSINESS. Unit 7 Marketing campaign Suite. Cambridge TECHNICALS LEVEL 3. L/507/8154 Guided learning hours: 60. ocr.org.

BUSINESS. Unit 7 Marketing campaign Suite. Cambridge TECHNICALS LEVEL 3. L/507/8154 Guided learning hours: 60. ocr.org. 2016 Suite Cambridge TECHNICALS LEVEL 3 BUSINESS Unit 7 Marketing campaign L/507/8154 Guided learning hours: 60 Version 3 Assessment guidance and Opportunities for applying learning across units updated

More information

JOB DESCRIPTION FORM

JOB DESCRIPTION FORM Section 1 - Office Identification JOB DESCRIPTION FORM Organisation CPSU/CSA Division Organising Classification Office No: 008-010 L6 Title Lead Organiser Salaries Agreement/Award CPSU-CSA Staff Agreement

More information