Introduction to Kaizen Institute Consulting Group

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1 India Business Unit Introduction to Kaizen Institute Consulting Group 1

2 Year founded Headquarters Consultants June 1985, Zug, Switzerland 450+ Worldwide Market Segments Manufacturing (automotive, supply chain, machinery, construction, electrical, industrial ) Process industry (chemicals, metals, food and beverages...) Service (banking, insurance, publishing, retail, logistics, hospitals & healthcare...) Hospitality (resorts, hotels, restaurants...) Public Sector (healthcare, education, government departments, not for profit...) 2

3 Pioneers in Business Excellence : Expansion to 30 countries Taiichi Ohno Dalian, China Shoichiro Toyoda Nagoya, Japan Wrote the books KAIZEN (1985) and GEMBA KAIZEN (1997, 2012) 1985: Founded Kaizen Institute in Zug, Switzerland Worked at the Japan Productivity Center 1930: Masaaki Imai born in Tokyo, Japan Traveled internationally with Shoichiro Toyoda and Taiichi Ohno Served as President of the Japan Federation of Recruiting and Employment Agency Associations Founded Cambridge Corporation based in Tokyo Today 3

4 The Kaizen Philosophy Go to Gemba Production, Administration, Place of Occurrence Observe Gembutsu The Real Things Search for Muda, Mura, Muri 3M: Muda (waste), Mura (variability), Muri (difficulty) Make Kaizen Constant/Continuous Improvements 4

5 Our Competencies Business sectors Services Kaizen TPM TFM TSM Brand Consulting Diagnosis Coaching Workshops Audit Kaizen Institute Training Seminars Internal External International KAIZEN College Benchmarking Best Practice (Production,Service) Knowledge Exchange National International KAIZEN Tours KAIZEN Office live Qualification KAIZEN Practioner KAIZEN Coach KAIZEN Manager Certification Program KAIZEN Manager Kaizen = Continual Improvement TPM = Total Productive Management TFM = Total Flow Management TSM = Total Service Management 5

6 A Growing Global Team 30 local teams, 400+ professionals, supporting clients in more than 50 countries Global headquarters in Switzerland; regional HQs in USA & Japan Americas Brazil Canada Chile Mexico USA Europe & Africa Austria Czech Republic Finland France Germany Hungary Italy Netherlands Poland Portugal Romania Russia Saudi Arabia Spain Switzerland United Kingdom Kenya Asia Pacific Australia China India Japan Malaysia New Zealand Singapore 6

7 The KAIZEN Management System (KMS) Model for World Class Performance and Cultural change 7

8 Teaching the True Meaning of Kaizen KAI Change ZEN Good Change for the better Kaizen = Continuous Improvement (CI) by Everybody! Everyday! Everywhere! 8

9 With a Long-term Vision KAIZEN is everywhere improvement, everybody improvement, every day improvement. - Masaaki Imai How do we translate this vision into action? 1.Be capable in every country and in every language that our customers need 2.Know how to apply kaizen in every sector, every process and every level of the organization 3.Develop simpler, faster and better methods for daily improvement, breakthrough projects and innovation 9

10 Speaking Your Language Americas: English, Spanish, Portuguese Asia-Pacific: Bahasa, Cantonese, Chinese (Mandarin), Gujarati, English, Hindi, Japanese, Kannada, Malay, Marathi, Tamil, Telugu Europe, Middle East & Africa: Arabic, Czech, Dutch, English, Finnish, French, German, Hungarian, Italian, Polish, Portuguese, Romanian, Russian, Spanish, Swahili, Swedish, Slovak, Turkish 10

11 With a Clear Mission To be the global partner of choice for organizations committed to excellence. Enabling excellence in Employee engagement Revenue generation Safety Product quality On-time delivery Productivity Cash flow Cost Consulting & Workshops Training & Certification Benchmark Tours Project Management Facilitation & Coaching Publications 11

12 Responding to Unique Customer Needs 1. We need results! 2. We need people who can think, solve problems and innovate! 3. We need to sustain the improvements we make! 12

13 + Delivering Results Improving all critical organizational objectives... at higher rates and for longer periods than competitors... CUSTOMER SATISFACTION Orchestrated by management... PRODUCTIVITY leading to long-term growth and improvement in Corporate Performance. WORKING CAPITAL GROWTH and driven by a Physical and Behavioral Change across the organization! CAPEX PROFIT 13

14 Developing Problem Solvers 14

15 Through Total Engagement 15

16 Structuring for Sustainable Improvement DAILY KAIZEN PROJECT KAIZEN Transform People In... N N N N N...Natural Teams Transform Process With... P B C D E...Project Teams N: Natural Teams (Team Leader and Staff), All Organizational Levels P: Project Team Leader, BCDE: Cross Function Project Members SUPPORT KAIZEN Communication & Checking Strategy & Strategy Deployment Organization & Certification Provide Motivation With... 1 T T T K 1: CEO Sponsorship, T: Top Management Team Sponsorship, K: Kaizen Manager...Kaizen Steering Committee K M M M M...Kaizen Promotion Office M: Motivators working for the Kaizen Manager Project Management and Transformation Office 16

17 With the Kaizen Change Model (KCM) 1 Assessment of current condition Daily Kaizen Project Kaizen Team organisation 2 Define target condition Standards and standard work Communication and Reaction system Value Stream mapping Value Stream Design 3 Daily Kaizen Project Kaizen Support Kaizen Sustainable Problem Solving Autonomous team Policy Deployment War Room Support Kaizen Deployment Model & Roadmap Maturity Audit Project Plan Challenge KPO Lean Office TTT - Certification 17

18 Following a Proven Roadmap Repeat CAP-Do cycle on a Annual basis Stage 0: Develop Awareness Stage 1: CI Strategy Planning Stage 2: Year 1 Implementation Stage CAP: Annual Check, Act, Plan Stage Do: Year 2 Implementation Top Management Workshop Kaizen Workshops to Implement the Vision Alignment of Lean with Strategy Kaizen PMO Project Portfolio Management Benchmark Tours TDP Teams Development Program Management Training Opportunity Assessment Step 1: Preparation Step 2: Current State Assessment Step 3: Future State Vision Step 4: Visual Business Case Step 5: Management Mobilization Organizational Readiness 18

19 Kaizen Institute will: Keeping Our Promises 1.Deliver breakthrough business results 2.Guide you to become fully self-sufficient in sustaining a Continuous Improvement Culture 3.Continuously improve our own capabilities as your long-term partner 19

20 Some of our global clients 20

21 Partial list of Kaizen Institute Africa Clients As on October 2014 GOVERNMENT MANUFACTURING SERVICES African Union Commission, Dubai, India, Kenya, Botswana, Tanzania, Mauritius Agriculture/Horticulture / Floriculture FMCG / Food / Allied Auto, Textile, Garments, Chemical, Food, Plastics, Optical Fibers, Steel, Agriculture all kinds V Ports, Hospital to improve patient care, Banks & Insurance Telecommunication, Airports etc., Engg. / Steel / Aluminum Plastic / Packaging/ Paper Chemical / Process/ Pharma Textile / Garment Public Sector / Govt. Service Sector Supply Chain Hotel / Hospitality 21

22 KI TEAM Africa India Middle East

23 Thank You Contact information: Kaizen Institute - Africa Global Wealth Management Solutions Ltd., 365 Royal Road, Rose Hill Mauritius africa@kaizen.com Tel: Global Operations Bahnhofplatz 6300 Zug, Switzerland Tel: +41 (0) Fax: +41 (0) info@kaizen.com Website: 23

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