Georgia Department of Revenue. Advanced Leadership Program. Commissioner Lynne Riley

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1 Georgia Department of Revenue Advanced Leadership Program Commissioner Lynne Riley AAMVA 2016

2 Georgia Department of Revenue 2015 Collected $26.4 billion gross tax revenues 1200 Employees 11 Regional Offices 11 Divisions» Taxpayer Services» Motor Vehicle» Processing Center» Special Investigations» Information Technology» Legal Affairs & Tax Policy» Alcohol and Tobacco» Administration» Audits & Compliance» Local Government Services Tech Savvy Georgia Department of Revenue 2

3 Georgia Department of Revenue MISSION The mission of the Department of Revenue is to administer the tax laws of the State of Georgia fairly and efficiently in order to promote public confidence and compliance, while providing excellent customer service. CORE VALUES Customer Service Operational Efficiency Employee Engagement Georgia Department of Revenue 3

4 People of DOR Georgia Department of Revenue 4

5 DOR present Georgia Department of Revenue 5

6 Hiking Georgia Department of Revenue 6

7 Travel, Music, Star Wars Georgia Department of Revenue 7

8 Why I Come to Work Every Day Georgia Department of Revenue 8

9 The Advanced Leadership Program is Created! The Georgia Department of Revenue (DOR) recognized the need to develop a leadership talent program. DOR implemented a Succession Planning Program in In 2013 approximately 38% of DOR Managers and Supervisors were eligible to retire. The purpose of the Succession Planning Program was to develop employees who indicated high leadership potential. The Succession Planning Pilot Program concluded after 18 months. As a result, DOR created an Advanced Leadership Program. Georgia Department of Revenue 9

10 Participation in the Advanced Leadership Program (ALP) ALP is open to all DOR employees who express an interest and have demonstrated the potential to be a candidate for future leadership positions within the agency. The successful candidate: 1.Must be a current, regular employee. 2.Must have no formal disciplinary actions within the last 12 months. 3.Must have an overall 3.0 Successful Performer rating on the most recent review. 4.Must have a high school diploma or GED, Bachelor s degree is preferred. Georgia Department of Revenue 10

11 Learning and Development a) Formal Training Classroom, Self Study, Seminars, Workshops, DOR Management Academy b) Acting Assignments c) Shadowing Assignments d) Special Projects Individual and Team Georgia Department of Revenue 11

12 Assignments 1. Short Term Assignments 3 to 5 days Backfill for Supervisor and Manager s positions i.e. vacations and attending conference, etc. 2. Long Term Assignments & Special Projects 2 to 6 months Motor Vehicle Division Process Analysis Processing Center Forms Updates Compliance Division Training Manuals Income Tax Resolution section Training Program Departmental Quarterly Newsletter Georgia Department of Revenue 12

13 Application Package 1. A completed application signed by their Division Director 2. Two reference forms in sealed envelopes. One reference must be from their current supervisor and the other may be from anyone at DOR. 3. A completed and signed State of Georgia employment application. 4. Essay questions (2) based behavioral criteria Georgia Department of Revenue 13

14 Developmental Tiers 1. Tier 1 Open to EL/WL/AL level employees who aspire to become supervisors. 2. Tier 2 Open to Supervisor level employees who aspire to become managers. 3. Tier 3 Open to Manager level employees who aspire to become directors or assistant directors. Georgia Department of Revenue 14

15 Time Commitments 1. Tier 1 up to 3 days per month 2. Tier 2 up to 5 days per month 3. Tier 3 up to 5 days per month Georgia Department of Revenue 15

16 ALP Participation applicants 135 applicants Number selected Tier 1-26 Tier 2-16 Tier 3-12 Number selected Tier 1-19 Tier 2-23 Tier 3-09 Total selected 54 Total selected 51 Georgia Department of Revenue 16

17 Job Promotions YTD Tier 1-12 Tier 2-11 Tier 3-07 Total 30 promotions 55% of participants were promoted Tier 1-2 Tier 2-5 Tier 3-2 Total 9 promotions 16% of participants were promoted to-date Georgia Department of Revenue 17

18 Feedback & Evaluation 1. Individual meeting debriefs with ALP Committee 2. Participant Surveys 3. Acting assignment feedback Participant and Shadow Georgia Department of Revenue 18

19 Frequently Asked Questions 1. Can I expect a promotion or a salary increase based on my participation in the program? 2. Will the Department pay for travel associated with program activities or assignments? 3. What am I supposed to do on these Acting Assignments? I have never supervised/managed/worked in that division before? 4. How will I be evaluated in this program? Georgia Department of Revenue 19

20 Georgia Department of Revenue Other Employee Engagement Programs 1. Leadership Mentoring 2. Leadership Conference 3. Department of Revenue Management Academy (DORMA) 4. Great Promise Partnership 5. Employee Action Team (EAT) 6. Employee/Manager of the Month 7. Annual Rewards and Recognition Ceremony

21 Leadership Mentoring Program The Leadership Mentoring Program is designed to provide better career progression and developmental opportunities for our employees. Employees are paired with Senior Level Managers to help them along the way. Leadership Mentoring Program began in Pairs (86 Mentors & 86 Protégés) Anyone at any job level may participate Time allotted is not to exceed 2 hours per month during standard work hours.

22 Leadership Conference 1. This Annual 2 day offsite Conference includes 225 DOR Managers and Supervisors. 2. The Leadership Conference is designed to provide the Managers, Supervisors and Executive Leaders of DOR the opportunity to come together to interact with all of their colleagues. 3. The agenda includes: Spectacular Speakers Panel Discussions Break-out sessions Team building activities 4. Our first Leadership Conference was held in 2011

23 DOR Management Academy (DORMA) This program is designed for newly appointed Supervisors and Managers 16 week series Weekly meetings for 2 hours Leadership Coaching Workplace Safety Employee Coaching & Counseling/Disciplinary Process FMLA/LOA/LWOP EAP/Worker s Compensation Kronos/OnBoarding/OffBoarding Team Building/ITS Overview Diversity/Anti-Harassment Office 365/FTI/Security Cyber Managing People Finance /Budget/Concur Prioritizing/ Time Management Job Shopper/Interviewing/Taleo Ethics/Tax Tribunal Information Management Performance Management Georgia Department of Revenue 23

24 Great Promise Partnership This partnership is designed to help at risk high school students of not graduating or completing their high school education while gaining real-world job experience. This program has been in place for 2 years and we employ between 4 to 6 students. Students currently work in our Taxpayer Services Division.

25 Employee Action Team 1. Team functions include: Employee Satisfaction Survey's State Charitable Contributions Program State Employee Appreciation Week 2. Members include 1 to 3 employees from each division 3. Meetings are held monthly

26 Employee of the Month Program 1. The Employee of the Month program recognizes managers and employees who go above and beyond their normal job duties. For example: taking on additional responsibilities making improvements in the was service is delivered using personal time and resources to serve our customers

27 Annual Rewards Recognition Ceremony The Rewards Recognition Ceremony is for Managers, Employees and Teams who have been chosen by their fellow coworkers as outstanding employees throughout the year. One employee or team is awarded the employee or team of the year. One Manager is awarded Manager of the Year

28 Georgia Department of Revenue Employee Engagement Program Contacts 1. Lynne Riley, Commissioner of Revenue Ann Williamson, Director of HR Karen Lashley-Lucas, Training and Organizational Development Mgr Keeia Dye, HR Specialist keeia.dye@dor.ga.gov Georgia Department of Revenue 28