Job Role Profile. Insert date/document version 1

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1 Job Role Profile Role title: Grade level: 2 Purpose of role: Fire Risk Assessor Department: Region/location: Customer Services - Property Maintenance & Investment Group-wide/Field Based To undertake fire risk assessments within domestic dwellings, commercial and places of assembly, and to advise on Group wide fire safety and assist with statutory compliance. Working relationships Responsible to: Asset Assurance Manager Responsible for: N/A Internal relations: Colleagues External relations: Contractors Residents Local Authorities Enforcing Agencies Scope of the role Areas of responsibility include: Day-to-day decision making in relation to the post Financial limits in accordance with Delegated Authorities Group wide service area but with a designated area working alongside 2 other fire risk assessors Assist with developing, monitoring and reviewing fire safety strategies and fire risk assessments Assist with training and producing guidance Insert date/document version 1 1

2 Role expectations and responsibilities that contribute to the successful delivery of our Corporate Strategy I am committed to putting customers first, creating a personalised experience throughout all stages of the customer journey. I ensure our procedures are followed and are regularly reviewed to provide assurance and compliance. I advise on training sessions for the Group where necessary. I support & assist to ensure that the Group has a legally compliant fire risk assessment programme. I support & assist to ensure that the Property Maintenance & Investment team has a fire safety programme of works and policies and ensure collaborative work is developed with Fire Authorities and that all programmes are set up with ongoing monitoring systems. I work with other parts of the organisation to advise on fire safety issues so that good practice is mainstreamed in all activities of the Group. I collate fire incident reports and undertake necessary investigation where appropriate. I am able to undertake intrusive and non-intrusive fire risk assessments (Fire Survey types 1-4). I work collaboratively and positively influence colleagues and stakeholders. I ensure effective and timely performance reporting and keep under review. I regularly monitor and manage expenditure against budget. I ensure achievement of key performance indicators and work with my colleagues to ensure that my area exceeds targets. I plan and deliver continuous improvements to services, managing change effectively. I understand the importance of credible, up to date customer and property data and prioritise improving the quality of our data to enable customer centric services. I embrace diversity and inclusion, which ensures better outcomes for our customers and our team. Safeguarding: I act to ensure that customers are safe and ensure my team proactively progress safeguarding issues with the appropriate agencies. I follow all steps outlined in individual and environmental risk assessments as appropriate and follow the Local Authority Adult and Children Safeguarding procedure in conjunction with SHG policies and procedures. I work in conjunction with the Risk Management framework, encompassing Health and Safety, Data Protection and demonstrate effective controls and compliance with all statutory, regulatory and policy requirements relating to the management of the business. I provide out of hours service support, providing advice, guidance or instructions. Where appropriate I attend site and/or arrange for contractors and colleagues to attend site or co-ordinate emergency works/liaise with emergency services as appropriate. I report appropriately on the next day s business. No role profile can be entirely comprehensive and the jobholder will be expected to carry out other responsibilities that may be required from time to time. Insert date/document version 2 2

3 Person profile Attributes Essential Desirable 1. Skills, knowledge, experience and abilities I have proven experience of undertaking fire risk assessments I have the knowledge and experience to complete intrusive and non-intrusive (Survey Types 1-4) fire risk assessments and support the delivery of the recommendations for large, complex buildings including sheltered/supported/care homes I have clear and concise knowledge of the Regulatory Reform (Fire Safety) Order 2005 and how it impacts the organisation I have an understanding of relevant current best fire safety practices I am an experienced fire risk assessor for large and complex buildings Customer service: I am a role model for excellent customer service, creating a customer first working environment I have proven experience of providing high standards of customer service I have proven ability to act with a solutions focus and innovate to meet customer needs I am able to receive and respond to customer feedback and complaints professionally at all times I communicate accurately, listen and keep people informed, and am polite, friendly and helpful Communication: I have a proven commitment to taking personal responsibility for sharing information I have social housing sector experience I have knowledge of asbestos management I have a good knowledge of Microsoft 2010 (including word and excel) I have experience of working with the Fire Safety Purpose Built Guidance 2011 I have experience of expectations on fire safety by the Care Quality Commission Insert date/document version 3 3

4 I am able to communicate clearly, accurately and effectively using a range of different communications channels I am able to produce, analyse and present information in a clear transparent way that s easily understood I am able to learn and use IT and communication systems Interpersonal skills and team working: I am able to work effectively as part of a team I have effective interpersonal skills and the ability to work collaboratively with stakeholders I am able to positively influence stakeholders to ensure excellent service Prioritisation/initiative: I am able to work flexibly, prioritise and manage competing demands I have the ability to form action plans, monitor outcomes and work with stakeholders to keep customers informed I have an interest in and the ability to keep up to date with all relevant legislation and business impacts 2. Leadership/management 3. Qualifications/professional I am results oriented, focused on service delivery and set high goals for personal and Group achievement I understand the need for continuous improvement and play an active role in delivering successful change I am able to negotiate, manage and resolve conflict I am able to delegate, motivate, empower and performance manage teams to continuously improve I am able to positively influence stakeholders to ensure excellent service I am able to manage budgets and continually demonstrate value for money I am a decision maker who takes ownership and responsibility for the outcomes I am a member of the Institution of Fire Engineers or Insert date/document version 4 4

5 development 4. Circumstances equivalent I can evidence continuing professional development I am able to demonstrate competency as an assessor by belonging to a Body Registration scheme or Certification by a Certification Body that is UKAS accredited I can evidence continuing professional development Possession of valid driving licence or the ability to effectively and efficiently visit company offices, customers and properties Post holder will be required to work from other company locations (the cost of travel may be subject to tax) Able to work flexibly to meet customer and business needs including evening working and weekends Subject to relevant Disclosure and Barring Service (DBS) checks Insert date/document version 5 5