Business, Leadership & Management Specialists. Training at every level

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Anastasia Henry
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Call us on 01452 221 777 or visit glosenterprise.co.uk to arrange for a FREE Training Needs Analysis meeting.

1 Call us on or visit glosenterprise.co.uk to arrange for a FREE Training Needs Analysis meeting. Training at every level April 2017 to Sept 2017 Business, Leadership & Specialists Accredited Centre Status for: In partnership with:

2 Customer Service Welcome to our Spring/Summer Engage Brochure... We have over 180 training days scheduled in the next 6 months, each of which is designed to improve knowledge, skills, attitudes & performance. Certificate Programmes If you are considering one of the short Awards on the opposite page, but feel you could do with a bit extra in your development plan, then you might want to top up to a Certificate with additional credits. All you need is 13 credits or more (at the same level) and you will convert your Award into a Certificate. This applies to all Awards in this brochure. Pick & Mix Programmes Clustering courses is a good idea to strengthen the width & depth of your learning, plus it can help you gain formal recognition for your efforts. Pick a level & choose your courses. Add the credits together. Register with GEL. Complete the assignments. Claim your qualification Can t find the right course or dates? We can help! Call us: In-House Training really works... While there are many benefits to learning with people from different companies and sectors, there are equally as many benefits to learning in-house. You determine the dates, times and venue; you get involved in course design; the focus is on your staff, your systems, protocols and culture; and the training is more aligned to company objectives so is easier to evaluate. Give us a call for a free, no obligation Training Needs Analysis session to determine the programme that s right for you. Dealing with Difficult Customers Delivering Outstanding Customer Service Effective Telephonist /Receptionist Sales & Marketing Finance Call us: th 20th rd 18th th 21st 2 2 Creating Brands that Add Value to Your Business th 4th How to Write the Perfect Marketing Brief 198 6th 12th How to Plan a Marketing Campaign th 21st To Marketing 198 5th 11th 3 1 Influencing & Negotiating Skills th 18th 3 1 Lateral and Creative Thinking for Business th 12th Presentation Skills th 15th 3 2 Selling with Ease st 2 1 & PR Masterclass (B2B) th 23rd Masterclass (B2C) 198 4th 16th Understanding Budgetary & Cost Control th 24th 3 1 Finance for Non-Finance Managers th 21st 4 3 Human Resources Appraising Staff Performance 198 6th 13th 3 2 Dealing with Difficult Employees th 17th 3 1 Grievance & Disciplinary Issues rd 22nd 3 1 Performance & Feedback 198 4th 14th 3 2 Recruitment, Interviewing & Induction th 3 2 Resolving Conflict in the Workplace th 18th 3 1

3 Personal Development Assertiveness & Increasing Self Confidence th 7th Communication at Work 198 6th 1st 3 2 Effective Minute Taking (½ day a.m.) Make the Most of your Retirement th th Your Workload 198 1st 3 2 Time (½ day a.m.) th 5th 28th Train the Trainer 198 5th 5th 3 2 Writing Business Reports & Proposals Writing Business Letters & s with Confidence th 28th th 3 1 Short Award Qualifications Level 3 Award in Leadership 5 days and 8 credits Leadership Motivation Skills Delegation Skills Communication Problem Solving 2nd May 15th May 30th May 6th June 26th June Level 3 Award in Coaching 3 days and 10 credits Understanding Coaching Coaching Skills Coaching Practice 6th July 13th July 18th July 1st Aug 8th Aug 4th July 10th July 20th July Coaching in the Workplace 198 5th 8th 3 3 Delegation Skills & Setting Objectives th 18th 18th 3 1 Lean Practices & Increasing Productivity - 2 Days Middle - 2 Days Supervisory Skills 7th, 28th 24th, 31st 12th, 19th 6th, 13th th 17th 3 2 Team Leading 198 3rd 5th 11th 2 2 Leading Innovation & Change - 2 days Improvement & Quality - 2 days & Implementing Change Motivation & Teambuilding Skills 19th, 30th 5th, 22nd 15th, 24th 13th, 20th th 26th th 13th 11th 3 2 Project th 16th 3 2 Risk & Contingency Planning - 2 days 20th, 27th IT Skills 198 8th 20th 4 3 6th, 13th 5 5 Excel 2007/10 Beginners 198 4th 4th Excel 2007/10 Intermediate 198 2nd 15th Excel 2010 Advanced rd 22nd Excel 2010 VBA th PowerPoint th Project th Web Design using Wordpress nd Word 2007/10 Beginners th 12th Word 2007/10 Intermediate 198 9th Level 3 Award in Enterprise 5 days and 9 credits Business Planning Marketing Innovation Operations Finance Level 2 Award in Team Leading 3 days and 5 credits Leadership Team Working Communication DiSC and Leadership delivers results... The first step to making meaningful change in the way you lead and manage others, deal with customers, build workplace relationships, apply your time and increase your effectiveness, starts with knowing yourself. Complete a DiSC assessment because, for very little outlay, you will benefit significantly in your development. Challenge Results Dominance Conscientiousness Action Influence Steadiness 1st June 8th June 15th June 22nd June 29th June 14th June 21st June 28th June Enthusiasm Collaboration Accuracy Support us: info@glosenterprise.co.uk Stability

4 Qualifications Level 4 Award in Leadership 3 days and 7 credits Middle Role Middle Role & Mitigating Risk Level 5 Award in Leadership 4 days and 8 credits Quality Improvement Cost 720 +VAT (plus ILM reg) 7th Apr 28th Apr 8th June 20th Apr 27th Apr 5th May 22nd May ILM (L5) Certificate Coaching & Mentoring 6 days and 13 credits Principles & practice of coaching 8th Sept 14th Sept Wellbeing at work (½ day sessions) Wellbeing at Work 135 8th Corporate Social Responsibility th Coping with Change th Emotional Intelligence th Mindfulness 135 2nd Personal Development th Identifying & Stress at Work th Identifying Your Behaviour Profile th Effective Team Meetings 135 4th Remote Staff th Sickness Absence 135 8th Understanding Equality & Diversity at Work th Review your ability as a coach Plan, deliver & review coaching Cost 950 +VAT (plus ILM reg) Degree Qualifications 6th Oct 31st Oct 3rd Nov 17th Nov 198 4th 2 1 Risk Assessment in the Workplace th 2nd IOSH Safely 4 days 625 NEBOSH General Certificate 10 days + Exam th 12th, 22nd 26th 19th, 20th, 21st, 22nd 5th, 7th 4th, 5th, 6th, 7th BA (Hons) 7 local sessions over 12 months Strategic Financial Accounting International Marketing Work-based Research Project Cohorts start: Jan, Apr, Jun, Sep Cost 4,500 (Student Loans Available) BA in Business & Enterprise 10 local sessions over 12 months Innovation, Creativity & Enterprise Business Processes Business Growth Issues Work-based Project Cohorts start Jan, May, Sep Cost 4,500 (Student Loans Available) MSc in Entrepreneurial Leadership 10 sessions over 18 months Strategic Decision Making Professional Leadership Practice Signature Leadership Project Cohorts start May & Sept Cost 7,500 Business Start Up Enterprise Club Cheltenham FREE 7th 5th 9th 7th 4th 8th Enterprise Club Forest of Dean FREE 15th 10th Enterprise Club Gloucester FREE 6th 4th 8th 6th 3rd 7th Enterprise Club Stroud FREE 9th 11th 12th Enterprise Club Tewkesbury FREE 11th 13th 8th Business Start Up Course - Day 1 (Finance) 75 24th 22nd 26th 24th 21st 25th Business Start Up Course - Day 2 (Marketing) 75 26th 24th 28th 26th 23rd 27th for Start Ups (1/2 day a.m) 75 30th 29th Business Networking Events Enterprising Women Conference (9.30am to 3.30pm) Escalating Enterprise (9.30am to 11.30am) 60 28th Website: FREE 18th 16th 20th 25th 22nd 19th

The Professional Managers Programme The Professional Managers Programme is a formal structure of qualifications that ranges from level 2 team leaders (first promotion) to L7 senior managers, and

5 The Professional Managers Programme The Professional Managers Programme is a formal structure of qualifications that ranges from level 2 team leaders (first promotion) to L7 senior managers, and caters for level 3 supervisors, level 4 and 5 middle managers and level 6 senior managers in between. The strength of PMP is that it offers a starting point for all levels of leadership in your organisation and clear progression routes for future development. If you want to know who in your organisation is operating at which level, call us for a guide. What do the levels mean? The level of a qualification is a measure of its degree of difficulty. In leadership terms, the starting point is level 2 and focuses on good people and task management skills. Level 3 is supervisory and includes wider responsibilities, such as customers, equipment, budgets, larger teams etc, while levels 4 and 5 are for middle management and seek to develop new ways of thinking and operating. Levels 6 and 7 challenge you to look at yourself, your operations, your strategies and tactics, with a view to continuous improvement. L2 L3 L4 L5 L6 L7 Team Leaders Supervisors Jr. Managers/Managers Managers/Sr. Managers Managers/Sr. Managers Senior Managers (L2) Award/ Team Leading (L3) Award/ (L3) Award/ Coaching (L4) Award/ (L5) Diploma in (L5) Award/ (L6) BA in Business (L6) BA(Hons) (L7) MSc in Entrepreneurial Leadership (L7) Certificate (L3) Award/ Enterprise & Entrepreneurship (L5) Certificate in Coaching & Mentoring Standalone versus Nested? Each ILM qualification is a recognised and respected achievement in itself and completely standalone. However, they are also nested qualifications which, like Russian dolls, fit inside each other. An Award sits inside a Certificate, which sits inside a Diploma, meaning once you complete your Award you only need to top up to gain a Certificate and top up again to a Diploma. There is no need to start over each time. Bundle your courses for greater effect Leading Innovation & Change Strengthening your Leadership Leading Innovation and Change and Implementing Change ILM (L5) Award in Leadership and & Implementing Change Supervisory Motivation & Teambuilding Skills Coaching in the Workplace Delegation & Organisational Project Performance & Feedback Improvement & Quality Lean Practices & Increasing Productivity Risk & Contingency Planning Improving People Skills Supervisory Skills Motivation and Team building Skills Communications at Work ILM (L3) Award in Leadership and Improving Task Skills Delegation and Organisational Skills Project Performance and Feedback ILM (L3) Award in Leadership and and Improving Quality Improvement and Quality Lean Practices & Increasing Productivity Risk and Contingency Planning ILM (L5) Award in Leadership and

6 Delivering Outstanding Customer Service Effective Telephonist / Receptionist Dealing with Difficult Customers to Marketing Influencing & Negotiating Skills Presentation Skills Selling with Ease How to Plan a Marketing Campaign Lateral and Creative Thinking for Business Creating Brands that Add Value to Your Business How to Write the Perfect Marketing Brief Masterclass (B2B) Masterclass (B2C) Understanding Budgetary & Cost Control Finance for Non-Finance Managers Dealing with Difficult Employees Grievance & Disciplinary Issues Performance & Feedback Recruitment, Interviewing & Induction Resolving Conflict in the Workplace Appraising Staff Performance Communication at Work Effective Minute Taking Train the Trainer Make the Most of your Retirement your Workload Time Assertiveness & Increasing Self Confidence Writing Business Reports & Proposals Writing Business Letters & s with Confidence Risk & Contingency Planning ILM Level 3 Award Motivation & Team building Skills Leading Innovation & Change Project Coaching in the Workplace Delegation & Organisational Improvement & Quality ILM Level 4 Award ILM Level 5 Diploma ILM Level 3 Award in Enterprise Skills Lean Practices & Increasing Productivity ILM Level 5 Award Team Leading Level 2 & Implementing Change Middle Level 4 ILM Level 3 Award in Coaching ILM Level 2 Award Team Skills ILM Level 5 Coaching & Mentoring Supervisory Word 2007/2010 Beginners Word 2007/2010 Intermediate Web Design using Wordpress Project 2010 PowerPoint 2010 Excel 2007/2010 VBA Excel 2007/2010 Advanced Excel 2007/2010 Intermediate Excel 2007/2010 Intermediate Understanding Equality & Diversity at Work Identifying & Stress at Work to Corporate Social Responsibility to Emotional Intelligence Effective Team Meetings Identifying your Behaviour Profile Coping with Change Sickness Absence Remote Staff to Mindfulness Personal Development to Wellbeing Risk Assessment in the Workplace IOSH Safely NEBOSH General Certificate Business Start Up Course Enterprise Club Escalating Enterprise Enterprising Women Conference

Delivering ILM qualifications to Management Trailblazer Apprenticeship Standards

Delivering ILM qualifications to Management Trailblazer Apprenticeship Standards Mapping the Level 5 ILM VRQ Diploma in Leadership and Management (600/5856/0) to the Operations/Departmental Manager Trailblazer