TEN. The TOP. Managed IT Services. reasons for. AMA Networks presents the.

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1 AMA Networks presents the The TOP TEN reasons for Managed IT Services AMA Networks, based in San Diego, has been helping small and medium sized businesses to manage their IT since The goal of our Managed IT Services is to continually monitor your system performance, capacity and usage. We manage your IT with industry best practices. Proactive support allows us to minimize the threats of failure long before they occur. With Professional Services, we can assist you with your IT moves, upgrades, and projects to meet your goals and budget. AMA Networks Professional and Managed services will work with you to make the best technology choices. We will analyze your technology and show you how to capitalize on IT and deliver those cost savings to you. We are here to help you manage your IT!

2 San Diego s premier IT solutions provider

3 Table of Contents CEO Statement What are Managed IT Services? Making the Switch Reason #1 - Lower Operating Costs Reason #2 - Increase Importance Reason #3 - Cost Predictability Reason #4 - Recapture Company Focus Reason #5 - Increased Efficiency Reason #6 - Reduced Downtime & Risk Reason #7 - Capacity Planning Information Reason #8 - Security Reason #9 - Up-to-Date Patch Management: Reason #10 - A Better Understanding 3 Discover today why we are San Diego s premier choice for IT services! AMA Networks, based in San Diego, has been helping small and medium sized businesses to manage their IT since Our IT Support and IT Service platform can help align your Information Technology (IT) needs with your business goals and objectives. In addition to our Professional IT Support and Services, we offer Managed Services, Cloud Services, IT Consulting, daily system maintenance all the way to more complex engineering projects. Our goal is to allow you to focus on your core business and leave the it stuff to your trusted team of experts. Our experienced team of IT Engineers will work with you to set the goals to help you change, understand, and clearly define your IT needs to work for your environment and deliver the top services and quality. Whether you employ full time IT staff yourself, or you outsource your IT needs to our professionals, AMA Networks will work with you to develop a plan that solves immediate problems, offers you a map towards the future, and fits into your budget.

4 CEO S STATEMENT San Diego s premier IT services provider.

5 5 Amir Hadziosmanovic CEO STATEMENT It brings me great pleasure to welcome you to AMA Networks! To our existing clients and all of you, out future clients, I d like to say Thank You for your confidence and support. The opportunity all of you have given me and AMA Networks to bring you the best and latest in IT, to help with all of your IT needs, no matter how small or large, has been fantastic. I have had the honor and pleasure of working with some of the great and innovative people, be part of the San Diego IT community, and with all of us working together we can empower our most valuable asset, our customers, with innovative IT Solutions, IT Service and IT Support. Here at AMA Networks my personal goal is to really focus on understanding our client needs and addressing those needs and problems. By increasing our client insight, we will be able to develop new products that solve these needs and problems. While AMA Networks and other companies in our ever evolving industry adapt to essential shifts in the today s IT market, our culture, our people and our hunger to bring you the latest and greatest, cutting edge, in IT will remain solid. We care deeply about our people and our clients. Earlier this year we began to implement our three year plan. This plan will show our intent to stay current and on cutting edge of IT, on course of sustainable growth, and we intend to keep creating value in a positive way. This approach is not just a moral imperative for AMA Networks. It is what makes AMA Networks a Premier San Diego IT Service and Support company and a key business differentiator. We know that how we run our business is just as important to you, our valued customers, as the innovative products we deliver to you. One of our most important company assets is our Core Values. It is what makes us different and it is what we strive to bring to you, to every job, and out day to day duties. All of us at AMA Networks are motivated and personally inspired to help you understand what an IT Service provider can do for you, not what you can do for us. We remain committed to ethical business practice and cultivating a supportive, productive work environment. We will continue to be good neighbors in our community, engage with you in your ideas, we shall remain open and honest and we shall ensure that all of us, and our vendors and suppliers, meet and attain the same high level of expectations we hold ourselves accountable to.

6 AMA NETWORKS Focused on creating managed service excellence. What are Managed IT Services and why should you or your business care. Managed IT Services by definition is a professional implementation and execution of your day-today operations and responsibilities of IT Service as a calculated method for improving Managed IT Service operations. When businesses turn to Managed IT Service providers, they are characteristically looking to resolve considerable and important pain points within their IT organizations. Initially Managed IT Services were provided to large corporations while small to medium size business struggled to preserve an IT budget that was often more expensive then beneficial. The Managed IT Services platform continues to grow as many businesses look for ways to reduce costs in this tough economy. By offering technological services that might otherwise be beyond the reach of a small business budget, Managed Services make it possible for smaller businesses to remain competitive with others in their industry. Small business owners must take the time to carefully review and research each provider before signing on the bottom line. A good Managed IT Services provider can change the way you do business- in a positive direction, whereas the wrong choice could be a costly mistake that does more harm than good to your business. The explosion of Managed IT Services is shifting how small and medium business, as well as enterprises consume IT resources. Organizations are no longer required to maintain expensive equipment on-site. The business that owns or has direct oversight of the business or system being managed is referred to as the customer. The business that accepts and provides the managed it service is regarded as the Managed IT Service Provider. Typically, the service provider remains responsible for the functionality and performance of Managed IT Services.

7 7 Making the switch to Managed IT Services within your organization. A good number of business owners have or are beginning to become conscious of Managed IT Services. There is copiousness of benefits that can be realized by bringing on a Managed IT Services provider to address the company IT needs. generally consumed per user or device per month. Executives who choose to work with the Managed IT Service experts can often predict costs, without jeopardizing efficiency, work-flow, or impacting employees. In order to get the most from your Managed IT Services agreement you have got to watchfully evaluate all the potential providers to make certain they are prepared and capable of providing the IT services you need to keep your business moving forward in the future. If your Managed IT Services provider cannot deliver the following Services (at minimum) keep looking until you find a Managed IT Services provider that addresses these issues. At the same time, these solutions should considerably reduce IT management complexity and cut cost without compromising your business capability to leverage mission-critical technologies needed to contend with competitor businesses. In a Managed IT Service environment, technology is There are diverse advantages to this IT service delivery model, both for the Managed IT Service provider as well as the client. From the company point of view, they can automate a large amount of the routine tasks that are connected and/ or associated with maintaining a computer environment. There are numerous IT Tools that have automated processes, as well as remote management tools, that can be turned on, consequently saving the IT Company, and the client, time and money.

8 So let us take a look at some of those reasons why your to Managed IT Services: Reason#1 Lower Operating Overhead There are companies that try to do everything themselves. This approach may cause the company to acquire and maintain higher service, equipment, development and operating expenses, which in turn may be passed onto customer. A fixed monthly Managed IT Services fee can reduce your organization s operating cost and increase its competitive advantage

9 business should switch 9 Reason#2 Increase Importance within your Company Managed IT Services can save your organization money and create a great value within your company. Managed IT Services will help drive improvements in reliability, efficiency and productivity, which sequentially will permit your company to accomplish multiple business goals.

10 10 Reason#3 Cost Predictability Managed IT Services providers charge a monthly fee, making it possible for smaller businesses to reap the benefits offered at a much lower price than in-house IT staff or outsourcing on an as needed basis.

11 Reason#4 Recapture your Company Focus Managed IT Service providers will allow your company to concentrate on its core business functions. It can relieve you so that your business can concentrate and focus on your customer needs. 11

12 12 Reason#5 Increased Efficiency Many of the companies that turn to a managed services provider for management and re-mediation have become accustomed to the fire-fighting method of tracking and responding to events. With the more mature tool-sets available to Managed IT Services providers, events causing user problems are instantly and automatically reported, allowing re-mediation to start immediately. Many times, the efficiency gains through Managed IT Services are so great that businesses are surprised by the extent of the inefficiency of their prior system. erything the company, equipment,, which in turn

13 Reason#6 Reduced Downtime and Risk 13 Not only can a Managed IT Services provider track and begin re-mediation of a known event more quickly and efficiently than the business could in the past, but through the robust tools available to managed services providers, many events can be headed off at the pass. Managed IT Services organizations are able to determine that a failure is imminent in many cases, thereby allowing re-mediation efforts that will actually prevent the failure from occurring in the first place, which clearly reduces downtime and risk for the client company.

14 14 Reason#7 Capacity Planning Information Managed IT Services clients are able to realize an added benefit that they may not even have considered: Because the Managed IT Services provider s tools are constantly monitoring the performance and capacity of the client s file system space, database size, network bandwidth and more, all of that information is captured and held as historical data. The client has access to this data and can use it to analyze trends in performance or capacity associated with a specific device or database and to make educated, informed decisions about future IT capacity and performance needs as a result.

15 Reason#8 Security The Managed IT Services provider that you choose should work with vendors that guarantee security. This is imperative when trusting an outside party to handle and maintain private and confidential data that is crucial to the running of your business. Service providers should provide detailed proof of security procedures as well as how they intend to keep abreast of changes in the industry. 15

16 16 Reason#9 Up-to-Date Patch Management When client companies IT staffs are too busy with fire-fighting responsibilities, patch management is one of the things that tend to fall to the back burner. This can leave your organization at risk for downtime, security vulnerabilities and incidents that a vendor may not support when patches are too far behind. Managed IT Services providers can not only manage patches so that they remain up to date continuously, but they typically can provide a user with a patch management SLA spelling out the details of this little-known, but valuable service.

17 Reason#10 Better Understanding of the Infrastructure There are a lot of little things that make a big difference in the efficient management of a company s IT infrastructure, but unfortunately, many of these fall through the cracks in most organizations due to a lack of time and resources. When a client company engages a qualified Managed IT Services provider, another surprise benefit comes in the form of periodic reviews. Managed IT Services providers will constantly be on the lookout for anything that might put the client s IT environment at risk, and mitigating that risk is their job. Devices that are nearing end of life, OS upgrades that need to be done these can be discussed in periodic reviews and determinations made about how to resolve them before they become an issue. Additionally, Managed IT Services providers can help clients create a well-defined list of which technology products hardware and software are tied to business-critical functions so that different service priority levels can be assigned on a true needs basis. 17

18 Focused on creating managed service excellence Otay Lakes Road, Suite , Chula Vista, CA Phone: Toll-Free