I am delighted to introduce STI s latest training brochure. It is packed full of information about our courses and the services we provide.

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About us Dear Client I am delighted to introduce STI s latest training brochure. It is packed full of information about our courses and the services we provide.

2 About us Dear Client I am delighted to introduce STI s latest training brochure. It is packed full of information about our courses and the services we provide. For over 20 years, STI has been partnering with some of the world s leading organisations, providing their staff with innovative training programmes, painstakingly developed in order to guarantee significant increases in personal and organisational performance. Throughout challenges economic situations we are proud to be one of the few training providers who have both survived and prospered. This is in no part thanks to our loyal clients, fantastic staff and our cutting edge new innovations re courses and services. Our team of 30 staff can deliver over 500 subjects in over 10 languages. We pride ourselves on being able to create a training solution in partnership with you, allowing us to choose the correct development program and methodology that is totally company focused to suit your specific needs. All our training is highly interactive and FUN, using brain friendly learning techniques. Our Vision First choice training provider for our business partners and clients worldwide To achieve this, we will: Provide world class consultants who are committed to making a difference in the development of both the individuals and organisations we touch Be market leaders in the design and delivery of bespoke HR and training solutions Ensure our people and products deliver visible results and return on investment Tracy Bedwell Managing Director

What we offer In House bespoke training courses We will design and deliver a solution that suits your specific needs, addressing the issues and requirements from your training brief that best fits

3 What we offer In House bespoke training courses We will design and deliver a solution that suits your specific needs, addressing the issues and requirements from your training brief that best fits your culture, learning style and ways of working. Longer term modular courses Modular, on-going programmes designed around the needs of your staff and business. These can range from 5 days to 2 years in duration Bespoke training course package for you to deliver internally We will write a full trainers guide, delegate workbook, case studies and skills practice sessions, power point and anything else you may need for your in-house trainers to use internally. We also offer train the trainer to ensure they are fully up to speed on the content. Standard self-study training manuals We have a wide range of self-study training manuals available for sale as a download from our website. 360-degree feedback and coaching We will design your own 360-degree feedback system. We also offer coaching programmes for managers to give them the personal support that they need. Consulting services We can offer a wide range of consulting services including but not limited to: HR (Competencies, Assessment Centres, Recruitment, Job analysis / descriptions, TNA, Ga analysis), Quality Management (TQM. Lean, Six Sigma, Audit of work methods / procedures), Financial (-Financial Policies and Procedures, Internal Control Systems, Budget Systems, VAT, Feasibility Studies, Business and Financial Forecasting), Strategy (Strategic Planning, Key Performance Indicators, Change, Performance Measurement and Management, Employee Engagement and Satisfaction Surveys), Sales and Marketing (Webchat, Net Promoter Score, Sales Management Systems, Marketing Strategies) OUR KEY UNIQUE SELLING POINT Bespoke, practical and quality training delivered by a trainer experienced in your industry is a given. Where we really make a difference is how we help your staff to embed and implement the learning after the course. We offer industry-leading post-course support to make this happen, so you get a real, tangible return on your investment

4 2 Day Course 2 Day Course 2 Day Course Training courses and how they work At we offer unique training solutions for your business needs. Therefore, we have listed the subjects we can cover, to help you put together a training course that will meet your specific requirements. For your convenience, we have categorised each subject under the following headings: Leadership and Management Sales Customer Service Marketing Human Resources Performance Management Training & Presentations Skills Six Sigma, Lean and Process Improvement Business Skills Secretarial and Administration Telephone Skills/Call Centre Cross-Cultural Skills Teamwork Finance Over the next pages you will find training subjects that can be grouped together or chosen individually to form a complete course. You can select subjects from any section, to build your ideal training course. The subjects vary in length from 1 hour to 5 days. What a 2-day course could look like: 1/2 day time management 1/2 day emotional intellegence 1/2 day NLP All negotiation 1 day sales 1 day presentations 1/2 day negotiation We will build it to whatever you want. Once you have decided upon your areas of need and selected the appropriate subjects, we will construct a company specific course that will satisfy your needs. We will provide you with a detailed Course Outline, which will contain the Course Aims and Objectives, together with detailed Course Content.

List of subjects we can deliver LEADERSHIP Below is a selection of the subjects we can deliver for Leadership and Management, for a full list please contact us Assertiveness Business Analysis

5 List of subjects we can deliver LEADERSHIP Below is a selection of the subjects we can deliver for Leadership and Management, for a full list please contact us Assertiveness Business Analysis Business Awareness Business Excellence Business Strategy Change Management Coaching Communication Skills Conflict Management Cross Cultural Management Delegation Developing and Communicating Your Vision, Mission and Strategy Developing a Corporate Culture Diversity in the Workplace Emotional Intelligence Finance for Non-Financial Managers FISH World-famous techniques for management, and coaching Flying under the Radar - using psychological shortcuts to influence others Innovation and the Creative Brain Interpersonal Skills Lean processing skills Managing Millennials Meetings Mentoring Skills Motivation Negotiation Skills Networking for Business Success NLP in Leadership Operations Management Planning, Organisation and Control Positive Thinking Presentation Skills Problem Solving and Decision-Making Process Management Project Management SDI Strengths Deployment Inventory a profiling tool to assess your leadership style and that of your team and how your style can impact on your team Six Sigma Quality and Improvement Strategic Thinking Stress Management Supervisory Skills Supply Chain Management Time Management The Top 10 Traits of Highly Successful People The New Manager/Leader The Middle Manager/Leader The Senior/Advanced Manager/Leader The Technical Manager (Engineers, IT specialists etc.) The Cost of Quality Total Quality Management Women in Business Think Critically and Succeed

6 List of subjects we can deliver SALES Below is a selection of the subjects we can deliver for Sales, for a full list please contact us. Advanced Selling Skills An Introduction to Selling Skills Bid Management Bid Writing Communication to Increase Sales Cross Cultural Selling FISH Increasing Sales Performance Key Account Management Negotiation Skills Networking for Success NLP in Selling Presentation Skills Retail Selling Sales Team Management Training Selling / Consultancy in a Cross-Cultural Environment Strategic Selling Telephone Selling Skills (Inbound and Outbound) Territory/Regional Sales Management The Sales Toolkit Trusted Advisor Visual Merchandising Web Chat Increase your sales Who is My Customer? SDI and Selling Winning Beauty Parades Whole Brain Thinking A Profiling Tool to Aid Selling CUSTOMER SERVICE Below is a selection of the subjects we can deliver for Customer Service, for a full list please contact us. Customer Service Beyond Customer Service Communication Skills Cross Cultural Service Customer Relationship Management Customer Service for non-frontline staff Customer Service Delivering Excellence Customer Service Driving Strategy FISH world-famous customer service techniques Internal Customer Services Know Your Customer? SDI Profiling Tool Net Promoter Score Web Chat Improve your service

7 List of subjects we can deliver MARKETING Below is a selection of the subjects we can deliver for Marketing, for a full list please contact us. Aligning Digital Marketing & Social Media with Marketing Strategy for Maximum Return on Investment Aligning e-marketing and Traditional Media Aligning Marketing and Sales An Introduction to Marketing Best Practice Presentation and Pitching Skills for Media, Creatives, Designers and Agencies Category Management Client-side Development Programme for Agencies Delivering Marketing Communications E-Marketing and Websites Event Management Getting the Best from Agencies Introduction to Public Sector Marketing Market Intelligence Market Research Questionnaires Marketing for Lead Generation Market Segmentation and Customer Relationship Management Product Marketing and Innovative NPD Public and Media Relations Return on Investment Strategic Marketing Planning The Psychology Behind Marketing HUMAN RESOURCES Below is a selection of the subjects we can deliver for Human Resources, for a full list please contact us. An Introduction to Human Resources Competencies Cross Cultural HR Discipline and Grievance Diversity in the Workplace Employment Law Job Evaluation HR Balanced Scorecard HR Management HR Strategy Organisation and Manpower Planning Performance Management Psychometric Testing and Assessments Recruitment, Interviewing and Selection ROI for the Training Function Succession Planning Train the Trainer Training Co-ordinator Training Cycle and Evaluation Training Needs Analysis

List of subjects we can deliver PERFORMANCE MANAGEMENT Below is a selection of the subjects we can deliver for Performance Management, for a full list please contact us.

8 List of subjects we can deliver PERFORMANCE MANAGEMENT Below is a selection of the subjects we can deliver for Performance Management, for a full list please contact us. Competency Based Performance Management Appraisals Coaching to Improve Performance Giving Feedback Mentoring Skills Monitoring Performance Motivation and Compensation Performance Management for Managers Performance Management for Appraises Self-Development Planning The PM Cycle TRAINING & PRESENTATIONS Below is a selection of the subjects we can deliver for Training & Presentation Skills, for a full list please contact us. Accelerated Learning Facilitation Skills Instructional Techniques Powerful Presentations Presentations and Question Answering for Engineers and the Technical Specialist Public Speaking The Exceptional Trainer Masterclass Training Needs Analysis Training Cycle and Evaluation Training For the Technical Specialist Training for Profit and Return on Investment Train the Trainer Writing Training Courses Visual Thinking

List of subjects we can deliver SIX SIGMA & LEAN Below is a selection of the subjects we can deliver for Six Sigma and Process Improvement, for a full list please contact us.

9 List of subjects we can deliver SIX SIGMA & LEAN Below is a selection of the subjects we can deliver for Six Sigma and Process Improvement, for a full list please contact us. Assessing your pain points Culture Change We ve always done it that way Current & Future State Mapping Continuous Improvement Green Belt Six Sigma Kaizen Events KPI s (Key Performance Indicators) Lean Processing Yellow Belt Six Sigma Mistake proofing (error proofing) Quality Mapping Reduce the waste Root Cause Analysis Single Point Lesson Supply Chain Visual Factory Voice of the Customer? BUSINESS SKILLS Below is a selection of the subjects we can deliver for Business Skills, for a full list please contact us. Balanced Scorecard Business Awareness Business Excellence Business Planning Business Writing Career Development Career Development for Millennials Communication Skills Cross Cultural Working Decision Making Finance for Non-Financial Managers Flying under the Radar - using psychological shortcuts to influence others If it Isn t Broke Why Fix It Why change matters Innovation and the Creative Brain Internal Consultancy Mini MBA Networking for Success NLP For Business Excellence Planning, Organisation and Control Problem Solving Professional Consultancy Project Management Quantitative Methods For Business Excellence Report Writing SDI Profiling Women in Business Whole Brain Thinking A Profiling Tool Writing Effective s Visual Thinking

List of subjects we can deliver SECRETARIAL / ADMINISTRATION Below is a selection of the subjects we can deliver for Secretaries and Administrative Staff, for a full list please contact us.

10 List of subjects we can deliver SECRETARIAL / ADMINISTRATION Below is a selection of the subjects we can deliver for Secretaries and Administrative Staff, for a full list please contact us. Advanced Office Manager Document Management Supervisor s Skills New / Advanced The Effective Administrator The Office Professional The Senior Secretary CALL CENTRE Below is a selection of the subjects we can deliver for Call Centres, for a full list please contact us. Call Centre Help Desk Call Centre Team Leader Training Call Monitoring Customer Service in a Call Centre Improving your Net Promoter Score Inbound/Outbound Selling Managing a Call Centre Webchat - An alternative to telesales? Smart Skills for Help Desk Professionals Telephone Skills CROSS CULTURAL Below is a selection of the subjects we can deliver for Cross Cultural Skills, for a full list please contact us. Communicating Across Cultures Cross Cultural Working Customer Service across Cultures Dealing with The (single cultural programme focussing on one culture at a time i.e. dealing with the Spanish, Germans, Chinese etc.) Kiss, Bow or Shake Hands Leading an International Organisation Managing a Multicultural Team Negotiating Across Cultures Selling / Consultancy Skills in a Multicultural Environment

11 List of subjects we can deliver TEAMWORK Below is a selection of the subjects we can deliver for Team working, for a full list please contact us. Cross Cultural Teams Flying under the Radar - using psychological shortcuts to influence others High Performance Teams If it Isn t Broke Why Fix It Why change matters Interpersonal Strategies Behavioural /Personality Styles Leading a High Performance Team Motivating Teams SDI and Teams Team Development Think Critically and Succeed as a Team Virtual / Remote Teams FINANCIAL Below is a selection of the subjects we can deliver for Finance, for a full list please contact us. Accounting and Finance Accounting for Non-Accountants Analysis of Accounts and Business Ratios Budgeting and Cost Control Budgeting and Forecasting Budget Preparation Business Structures Business Performance Ratio Cash Flow Management Cash flow Analysis and Forecasting Capital Investment Appraisals Costing and Breakeven Corporate Governance Finance for Non-Financial Managers Finance in an International Market Financial Analysis & The Stock Market Forensic Accounting and Auditing Raising Finance Stock Market and Raising Capital Treasury Management: Tools and techniques IFRS, US and UK GAAP Audit and Assurance Cost Management Resource Accounting and Budgeting Financial Management Financial Systems Implementation Tax Compliance Accounting ACCA and AAT courses

12 List of subjects we can deliver Derivatives and Trading Yield Curves Swaps Interest Rate Futures FX Swaps, Options Volatility ALM (Asset Liability Management) Pricing and Trading Options Islamic Finance School of Derivatives Financial Modelling & Planning Financial Modelling in Excel Financial Modelling for Investment Mergers & Acquisitions Modelling Valuation Modelling Forecasting and Statistical Modelling Modelling for Corporate Restructuring Business Planning Forecasting Cashflows in Excel Leveraged Finance Modelling Project Finance Modelling Modelling M&A Investment Management Products Fund Management Fund Administration Hedge Funds Investment Management Corporate Actions Private Equity Analysing and Modelling Company Buyouts Introduction to Modelling Leveraged Finance Understanding Private Equity Introduction to Buy Outs Introduction to MBOs Buy Out Modelling Strategy and Risk Due Diligence Process Buying and selling businesses Risk Management Credit Risk Option Risk Market Risk Bonds (including risk) Sarbanes-Oxley

Our process Ltd undertake the following process, to help assess your training needs and deliver your specific training requirements to the highest standards.

13 Our process Ltd undertake the following process, to help assess your training needs and deliver your specific training requirements to the highest standards. Follow up Call / Meeting: Once we have received your initial phone call or , one of our directors will contact you to discuss your requirements in order to fully establish your training needs and if appropriate arrange a meeting. Course Outlines / Proposal: once we have established and agreed your needs, we will send you a full proposal, including detailed workshop outlines, trainer profile, references and costings. Course Customisation: We may need to spend time with your company to familiarise ourselves with your products and processes to enable us to write a company specific training workshop, or at the very least ask you for further information on your products and processes to help with tailored case studies etc. If you feel further in-depth investigation is required, our consultant can conduct a full training needs analysis and subsequently produce a report which will detail findings, conclusions and recommendations on how to improve the efficiency and profitability of your company. Pre-Course Approval: Once the recommendations have been accepted and the training solutions designed, these can be presented to you for final approval before the training is delivered. Training Course: This will be a tailored course based on your specific needs and delivered at a location of your choice. Feedback: To help you with your evaluation process we will provide you with course feedback. If requested, we can also provide feedback on individuals which can be used for their ongoing development. Coaching: As well as training, all our consultants are qualified coaches and can provide an in-depth coaching service. This will involve observation of your staff in the workplace with comprehensive feedback and coaching. This will enable potential performance issues to be identified and solutions established, thereby enhancing and improving existing performance, leading to increased productivity and profitability. Support: All of our in-house courses include a free, six-month support system, whereby all participants can contact the training consultant that conducted the course, where available, or an alternative experienced consultant, to answer any questions or provide further information.

14 Client List We have worked with a variety of clients worldwide, covering a wide range of industries. For a full list, including references, please visit our website. A small sample includes:

15 Terms and conditions In order to ensure the best possible level of service to our clients we operate under the following terms and conditions, which will be formally laid out in our final contract and agreed with you. Consultancy and training fees will be charged at the following rates: Training / Facilitation 1400 per day * Consultancy / Coaching 950 per day * Fees will include: Designing of all modules Writing all modules Delivery Printing of training materials Pre-and post-course reporting Free 6 months after course support via Our fees exclude: Trainers travel, accommodation (if needed) and subsistence Venue and delegate costs Venue training equipment All invoices must be settled within 30 days to avoid interest charges. The following cancellation rates will apply where notice is given: Within 2 weeks- 100% of fee Within 3 weeks- 50% of fee Within 4 weeks- 25% of fee More than 4 weeks- No fee All bookings will be confirmed in writing prior to being finalised with an agreed contract. Ltd reserves the right to amend their fees at any time (prior to agreeing a contract). * Fees for financial courses and courses delivered in a foreign language may vary and are on application. Fees may also vary for a larger number of days booked as we would be happy to offer a discount *

IN-HOUSE TRAINING COURSES BROCHURE. Sales Training International Ltd

IN-HOUSE TRAINING COURSES BROCHURE Sales Training International Ltd 1 Table of Contents Table of Contents... 2 Welcome to our Training Courses Brochure... 3 Training Courses... 4 Leadership and Management...