Clear Building Management Transparency

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1 Clear Building Management Quality Value Transparency

2 We don t just say it Having worked with Ian and his team on the Islington Wharf Mews development, he provided practical problem-solving that greatly eased the handover transition from onsite development to resident occupation. SALLY Service Centre Manager Morgan Sindall we do it!

3 ABOUT US Offering a fresh approach, Clear Building Management delivers professional residential development management in a better, more inclusive way ensuring our customers and their needs are at the heart of our operations. Built on our three core values of Quality, Value and Transparency we work with Resident Management Companies, Residents and Tenants, Leaseholders, Developers and Estate/Letting Agents to deliver exceptional standards of customer satisfaction and cost-effective solutions. Our service is complete. Through our team of experienced industry experts, accredited to IRPM and RICS and our market-leading technology, Clear Building Management can take the hassle out of the dayto-day management of your development. Our experienced team provide a complete residential management service from Right to Manage advice and guidance to long-term sinking fund planning; from working with developers early in the design process to actively building communities and neighbourly respect. Clear Building Management has the expertise to manage your development efficiently, effectively and with the care and professionalism you would expect from a quality residential development manager. Our approach is customer-focused. Clear communication and transparency of our operations is vital to developing trust and building strong relationships. At Clear Building Management we listen to our customers to create bespoke management plans that really work. Our dedicated Managers and experienced teams are personally available to help and advise and through our stateof-the-art online portal, our customers have 24/7 online access to all their development information and latest news and events.

4 OUR APPROACH Our practical approach delivers customer satisfaction. RESIDENT INVOLVEMENT creates A SENSE OF BELONGING & COMMUNITY develops LESS ANTI-SOCIAL BEHAVIOUR & NOISE ISSUES leading to LESS ISSUES & COMPLAINTS - LESS ARBITRATION leading to more equals BUILD COMMUNITIES THROUGH INVOLVEMENT helping LONGER OWNERSHIP & TENANCIES providing HAPPIER LANDLORDS & LETTING AGENTS and HAPPIER OWNERS & LEASEHOLDERS

5 OUR VALUES The team at Clear Building Management are guided by our core principles of Quality,,Value, and Transparency.. We don t just say it, we do it. QUALITY Providing a quality service is what drives the team at Clear Building Management and we know that a quality service starts with good communication. We use state-of-the-art technology to provide our customers with 24/7 access to all information relevant to their development, from latest financial accounts and maintenance reports and schedules, to upcoming social events or local information. Our online systems keep our customers informed and involved. We don t just stop at online access, at Clear Building Management we prefer a personal approach. Each of the developments we manage has a dedicated appointed Manager who will care for your development as if it were their own. Not only will they oversee the day-to-day management, they will become part of your community, working with your best interests at the heart of all they do. VALUE We believe that complete transparency, communication and value for money are key to the service that Clear Building Management provides. Through our open and transparent accounting and reporting, we provide efficient, cost-effective management services delivering excellent value for money. We maximise our local knowledge, supported by our national expertise, to provide bespoke residential development management services that work for you, finding appropriate solutions to control costs in the short, mid and long term. We call it commonsense cost saving. TRANSPARENCY Building trust and developing honest relationships with our customers is our number one priority and we believe these are achieved through complete transparency of our operations. Through our online portal, you have 24/7 access to all your account and building information including all maintenance items, invoices and quotes and financial forecasting. We use approved, independent local contractors and specialist tradesmen, selected on value for money and quality of service, providing our customers with total piece of mind that their best interests are being delivered at best value.

6 He has made considerable savings for the residents and restored our depleted sinking-fund and was instrumental in setting up the Islington Wharf Residents Committee. TRACEY Resident Islington Wharf We re more than just a Managing Agent. We re a member of your community

7 RESIDENTS & DIRECTORS Providing professional property management services starts with appointing an Agent you can trust. At Clear Building Management, we work with our customers to build lasting relationships based on open communication, transparency of our operations and cost-effective management. We provide a total service, bespoke to your needs and priorities, allowing you to step back from the day-to-day management whilst remaining confident that your home is in safe hands. Our company standard is YOU DECIDE WE DO. Clear Building Management works for you. Using our state-of-the art technology, we involve all residents so that informed decisions can be made. With 24/7 online access, you can check on maintenance issues, review the latest accounting information or surf the social network for events or news. Our commitment to you doesn t end with our online provision. Each of our developments has a dedicated appointed Manager. We understand that our people are our most important asset and our team members are selected not only on their experience and ability, but also on their belief in putting the customer first. We invest in personal development and on-going training to ensure our highstandards of customer satisfaction and continuous improvement are being delivered. Our team are empowered to make sensible decisions locally providing quick response times to your needs and with our 24/7, 365 days a year emergency support, the Clear Building Management team are always there for you. Robust financial planning and accounting transparency is vital to providing a quality service. Clear Building Management operate tight financial controls to provide you with cost-effective solutions that keep your services charges affordable. Our transparent accounting gives you confidence that we are achieving best value for your investment. The Clear Building Management Director Academy provides an open forum where best practice and lessons learnt can be shared in a relaxed, social environment. The Academy includes a mixture of online support and face-to-face workshops designed to help you develop as a Director and use your time more effectively and efficiently.

8 ...professional in his communications and astute at assessing arising issues for residents and finding appropriate ways in which to address them. I would certainly recommend Ian and his team... LORRAINE Resident

9 RIGHT TO MANAGE Right to Manage enables leaseholders to gain control of the management of their developments. Clear Building Management has successfully helped a number of leaseholders, residents and groups through the process to form their own Right to Manage Company. Through our extensive experience, we know that Right to Manage is all about gaining more influence over the management of your development, thereby saving money and improving overall service and putting you back in control of your investment. As experts in the field, we look to the future of your development and its on going management needs. Our industry specialists will make sure that your Right to Manage Company has the right structure and support to operate effectively and that you have all the guidance, advice and information necessary to allow you to make informed decisions. Clear Building Management provides independent advice as part of our Right to Manage service, giving you and your neighbours peace of mind that Right to Manage is right for you and your development before you proceed. Talk to us today to discuss: If your development qualifies for the Right to Manage scheme and alternative proposals if it doesn t What support you need and how to obtain it The roles and responsibilities you will acquire under company law The responsibilities under Landlord and Tenant legislation An assessment of your objectives and practical advice if another route or method could achieve your goals

10 We were delighted with the service provided... His hands on approach and ability to problem solve were second to none and gave us complete confidence that our management was in safe hands.. GARY WATT Director Igloo Regeneration A great development needs a great Managing Agent

11 DEVELOPERS A great development needs a great Managing Agent, an Agent that can deliver your vision and aspirations from concept to handover and beyond. Clear Building Management work with you to ensure your development benefits from our industry knowledge and lessons learnt early in your design process, eliminating costly changes later in the build. We take time to understand your development, your design and its uniqueness and work with you to develop and implement bespoke residential management strategies that are key to the seamless transition. We will ensure future-dated planning conditions are complied with giving you confidence that your development is in safe hands and on-going obligations are being met. We understand the importance of setting affordable service charge budgets. Through our catalogue of historic data, hands-on experience, and commercial practicality, Clear Building Management can produce realistic service charges and budgets from Day 1, assisting your sales team in marketing and selling the aspirational lifestyle your buyers desire. We will work with you to develop future maintenance strategies and address how these can impact on affordable service charges. We will appoint a dedicated Project Manager who will work with your team to ease the transition to handover and residential control. Our industry accredited Manager will be responsible for all handover planning and management from Day 1; from ordering communal refuse units to providing residents with access to meter cupboards on moving day. We provide true customer liaison and support, taking the day-to-day task of facilities management from your sales team, allowing them to focus on maximising your investment. We provide dedicated personalised online welcome packs providing useful, practical, leisure and social information bespoke to your development and the surrounding area. We go beyond simply managing the communal facilities, we develop a sense of belonging and neighbourly responsibility. Clear Building Management actively support the development of communities both on and off-line through our social media activity and regular group events. Our attention to detail and personal approach not only adds value but ensures your development remains a highly desirable investment for current and future buyers.

12 A well-managed development is a profitable development

13 ESTATE & LETTING AGENTS Clear Building Management know that getting the best rental income for your clients is vital to your business. We understand the importance of finding the right balance between providing affordable service charges whilst delivering a quality product. As residential development management specialists Clear Building Management work with you to maximise yield per unit through providing a first-class, quality management service at competitive prices, ensuring your clients property portfolios are in high-demand. A well-managed development is a profitable development. Attracting the right tenant is key to achieving the best return on your client s investment. Clear Building Management work with you, your clients and their tenants to build trusting relationships that understand the needs and obligations of each party involved, ensuring you are well represented and informed when budgets are set and works are planned. 24/7, 365 days a year. Through our dedicated Project Managers and our state-ofthe-art, integrated industry systems, you and your clients have round-the-clock access to all information relating to the building, from outstanding maintenance and repairs to 25-year financial forecasting, so no matter where you are, you ll always have access to the information you need. A happy tenant is a good tenant. In our experience, an involved tenant is more likely to look after your client s investment as if it were their own. Clear Building Management s proactive approach to neighbourly respect and responsibility has resulted in better cared for communal facilities, longer tenancies and less antisocial behaviour, all positively contributing to attracting the right tenants for your portfolios. Let our experienced team of industry specialists, accredited to RICS or IRPM, help you realise the full potential of your client s investment.

14 WHY CLEAR? So, why should you choose Clear Building Management as your residential development manager? We provide a quality service We offer value for money We operate with complete transparency We listen to our customers We deliver on our promises We bring common sense cost-saving We develop trust We help build communities We guarantee customer-satisfaction We care With offices throughout the UK, newcastle-upon-tyne leeds liverpool manchester birmingham london contact us to discuss how we can help make your management the best it can be.

15 CONTACT US T: E: W: Clear Building Management provides total peace of mind

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