Gain the business advantage Improve people performance
|
|
- Simon Owen
- 6 years ago
- Views:
Transcription
1 Gain the business advantage Improve people performance
2 WHAT DOES ERICSSON KNOW ABOUT COMPETENCE? With our experience in operating multiple networks with 370 million subscribers we have built our capability to manage competence requirements for telecom staff. Learning Services Customer Presentation Ericsson AB Page 2
3 What challenges Do you Have? SECURE CAPABILITIES FOR NETWORK PERFORMANCE DECREASE COST & RISK IN COMPETENCE SHIFT INCREASE EFFECTIVENESS OF COMPETENCE MANAGEMENT Learning Services Customer Presentation Ericsson AB Page 3
4 Secure capabilities for network performance - A CASE Learning Services Customer Presentation Ericsson AB Page 4
5 Secure capabilities for network performance THE CHALLENGE Poor network quality Competitor launch, need to improve market perception Major sporting event with advanced 3G services Low customer satisfaction, increasing churn THE SOLUTION Operational Readiness Program including: Competence transfer program (SKT) for key engineers Competence Gap Analysis (CGA) though online assessments Competence development plans for key personnel Blended learning with a mix of ILT, SKT and OJT activities Regular KPI reporting on the progress Learning Services Customer Presentation Ericsson AB Page 5
6 Secure capabilities for network performance THE RESULT ERICSSON 1 KPI fullfillment (%) - Starts network operational responsibility - Improves service quality - Provides competence transfer 2 1 CUSTOMER 2 - Takes over from Ericsson - Maintains service quality - Competence transfer completed Learning Services Customer Presentation Ericsson AB Page 6
7 Secure capabilities for network performance Ericsson brings a world-class skill set to those areas where we need to improve Customer CTO Learning Services Customer Presentation Ericsson AB Page 7
8 Decrease cost & risk in competence shift - A CASE Learning Services Customer Presentation Ericsson AB Page 8
9 Decrease cost & risk in competence shift THE CHALLENGE Multi-country operator in expansion & growing rapidly Preparing for 3G competence shift across diverse OpCos Misaligned people, processes, systems and data structures Poor competence and talent management strategies negatively impacting recruitment and retention THE SOLUTION Aligning people, processes and systems across all OpCo s Standardization, leveraging synergies and re-use, Aligning Job roles & career structure Competence Gap Analysis (CGA), Assessment Programs, Structured Knowledge Transfer (SKT) to manage 3G competence shift Learning Services Customer Presentation Ericsson AB Page 9
10 Decrease cost & risk in competence shift THE RESULT Desired competence pyramid reached Job rotation program to utilize overskilled staff Increased business focus through integration of Competence and Performance Management processes 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% AS IS TO BE Senior Experienced Assessed Learning Services Customer Presentation Ericsson AB Page 10
11 Decrease cost & risk in competence shift We needed a partner to develop this framework with us building on years of in-house expertise while incorporating industry best practices and operating models Group Engineering and Planning Director Learning Services Customer Presentation Ericsson AB Page 11
12 Increase effectiveness for competence management - A CASE Learning Services Customer Presentation Ericsson AB Page 12
13 Increase effectiveness for competence management THE CHALLENGE Parallel structures with high competence mngmt cost Low visibility on full cost picture Urgent need to prepare for large 3G competence shift THE SOLUTION Service Level Agreement for Competence Management Common competence management process Consolidated training plans, budgets and forecasts External certification programs Increased use of elearning to reduce travel costs Use of KPIs for vendor management Learning Services Customer Presentation Ericsson AB Page 13
14 Increase effectiveness for competence management Cost THE RESULT Time to 3G and IP competence & fast induction of new employees Cost effective methods & talent retention Control of cost, quality and planning (for both vendors & internal delivery) Savings redeployed into strategic competence initiatives Competence management process reduced admin costs with 25 % Increased use of elearning reduced travel costs by 25% Cost per Student Day Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q Certifications * *Forecast Learning Services Customer Presentation Ericsson AB Page 14
15 Increase effectiveness for competence management Our cost visibility improved significantly, leading to more effective cost management and the ability to fund strategic competence development initiatives HR Director Learning Services Customer Presentation Ericsson AB Page 15
16 the right approach for your organization? Learning Services Customer Presentation Ericsson AB Page 16
17 Identifying THE ability to handle Competence management Strategic Aligned Established Add Hoc Learning Services Customer Presentation Ericsson AB Page 17
18 Do you know where you are? Strategic Aligned Established Add Hoc Learning Services Customer Presentation Ericsson AB Page 18
19 Our assets to do it! Mentoring in Live Networks CGA Competence Gap Analysis Competence framework Business training Seminar/workshop webinar LEARNING CONSULTING Course PORTFOLIO Communication skills Leadership training DELIVERY METHODS Video clip elearning SKT Structured Knowledge Transfer Sales training Short article Succession Planning Individual assessment e/mlearning development and implementation Excellent processes, methods and tools proven in Competence transformation programs driven both Internally and externally across multiple regions Learning Services Customer Presentation Ericsson AB Page 19
20 This is learning services Combining global strengths with local expertise More than 1000 courses in the Portfolio More than student days per year 28 Education Centers worldwide More than 500 experienced consultants and instructors LEADER IN TELECOM LEARNING & CONSULTANCY SERVICES Consultancy projects in more than 60 countries Deliveries in more than 140 countries Telecom technology leader World leader in Managed Services Learning Services Customer Presentation Ericsson AB Page 20
21 We work for you OPERATIONAL CONSULTANTS LEARNING & PERFORMANCE CONSULTANTS LEARNING ARCHITECTS PROJECT MANAGERS MENTORS/COACHS TECHNICAL INSTRUCTORS Learning Services Customer Presentation Ericsson AB Page 21
22
Package Presentation. Messaging in One (MiO) 1.0 Training Programs
Package Presentation Training Programs Ericsson AB 2010 1 Why invest in Messaging in One Package? Optimize the value and impact of your competence investment through quality training that enables you to
More informationPersonalized Greeting Service PGS) 1.0 Training Programs. Package Presentation
Personalized Greeting Service PGS) 1.0 Training Programs Package Presentation Ericsson AB 2006 1 Competence need? Ericsson AB 2006 2 What value does competence bring to your business? Ericsson AB 2006
More informationPlains All American Pipeline, L.P.
Plains All American Pipeline, L.P. Training for Safety, Competency, Qualification, and Compliance 1 Systems Integration for Employee Development Karl Koch PAA Director of Training 2018 API Pipeline Conference
More informationUser Session and Identity Server (USIS) 2.0 Training Programs. Package Presentation
User Session and Identity Server (USIS) 2.0 Training Programs Package Presentation Ericsson AB 2006 1 Competence need? Ericsson AB 2006 2 What value does competence bring to your business? Ericsson AB
More informationSAP Jam Collaboration SAP SE or an SAP affiliate company. All rights reserved. 1
SAP Jam Collaboration 2016 SAP SE or an SAP affiliate company. All rights reserved. 1 SAP Jam strategy: Revolutionize work. Simplify business. Bring together people, data, and processes to drive measurable
More informationHR certification: basic course
HR certification: basic course What makes the program unique: It is a modular program covering all major areas of the integrated talent There are trainings for different levels of HR professionals (basic
More informationHITS. Hexaware Independent Testing Services. Your Path to a Test Center of Excellence (TCoE) by Ramanan RV Chief Software Architect
HITS Hexaware Independent Testing Services Your Path to a Test Center of Excellence (TCoE) by Ramanan RV Chief Software Architect Agenda Introduction Testing Landscape The TCoE Solution Case Study HITS
More informationSolving the competence Challenges In Technology Transformations. Ericsson Learning Services
Solving the competence Challenges In Technology Transformations Ericsson Learning Services Technology continues to drive change At Accelerating Pace Ericsson Internal 22109-FGB101117 Uen, Rev E 2018-01-30
More informationPMO Services Checklist
PMO Services Checklist by IMPACTbyLaura.com Services Checklist This resource is a list of possible services and categories that you can consider when determining how you will drive IMPACT with your PMO.
More informationWhere innovative ideas are born
Where innovative ideas are born Who we are CITIC Telecom CPC is the preferred partner of MNCs and business enterprises for the provision of state-of-the-art information and communications technology solutions.
More informationAiman Ezzat IGATE Integration Update
Aiman Ezzat IGATE Integration Update 2016 Capital Market Day June 1st Munich What we announced at the time of the acquisition around the rationale Affirming global leadership by scaling up North America
More informationBuilding a Competitive Workforce: - Keys to Growth in an Uncertain World
Building a Competitive Workforce: - Keys to Growth in an Uncertain World Erik Berggren Director of Customer Results & Global Research Eric Lesser Associate Partner Building a Competitive Workforce: - Keys
More informationEvolution of the Project Management Office. A Guide to Helping the PMO Thrive
Evolution of the Project Management Office A Guide to Helping the PMO Thrive What is the Project Management Office? The Project Management Office (PMO) encourages a new way of thinking about project management
More informationImproving Performance through a Systemic Human Capital Approach
Module 4 Ongoing Performance Management: Evaluation & Professional Development LEAD Connecticut Leadership Institute Improving Performance through a Systemic Human Capital Approach J U N E 2 0 1 3 2013
More informationEricsson Content Delivery System (ECDS)
Ericsson Content Delivery System (ECDS) 3.0 Training Programs Package Presentation 63/221 09 - FAP 130 506 Uae Rev A Open 1 Competence need? 63/221 09 - FAP 130 506 Uae Rev A Open 2 What value does competence
More informationCase Study. Technical Talent Management
Case Study Technical Talent Management Best practices from Lockheed Martin A global security company headquartered in Bethesda, MD., Lockheed Martin employs 126,000 people worldwide. Primarily engaged
More informationPOSITION DESCRIPTION Team Lead, Marketing
Position Title: Team Lead, Marketing FTE: 0.8 (negotiable), permanent Department: Customer Experience Reports to: General Manager, Customer Experience and Brand Australian HR Institute The Australian HR
More informationBuilding a Corporate University by TechProse. All rights reserved.
Building a Corporate University Agenda Risks/Obstacles Why? The Business Case How? Examples, Processes, Effort Questions? Risks/Obstacles Centralized L&D can not meet the needs of the business, does not
More informationbe selective. The Parker Avery Group
The Parker Avery Group The Parker Avery Group is a boutique strategy and management consulting firm that serves as a trusted advisor to leading retail executives. What makes us different: We combine deep
More informationC O N T I N U O U S A N D C O L L A B O R A T I V E P E R F O R M A N C E M A N A G E M E N T
PERFORMANCE C O N T I N U O U S A N D C O L L A B O R A T I V E P E R F O R M A N C E M A N A G E M E N T W W W. L A N T E R I A. C O M I N F O @ L A N T E R I A. C O M + 1 ( 8 6 6 ) 5 6 8-2 0 0 2 MODULE
More informationLearning & Development Manager
Learning & Development Manager Introduction from the Head of Leadership & Engagement Annette Gillingham Thank you for taking the time to read this information pack. This is a really exciting opportunity
More informationStrategic Advantage Through Competency- Based Management
Strategic Advantage Through Competency- Based Management HRSG Products & Services Align human capital with the organization s strategic goals Leaders in Competency-Based Talent Management Selection Assessment
More informationSolving the competence challenges in technology transformations. Ericsson Learning Services
Solving the competence challenges in technology transformations Ericsson Learning Services Technology continues to drive change At accelerating pace At an inflection point IoT Cloud Installation Transformation
More informationEnabling business execution with SuccessFactors delivered by BearingPoint
Enabling business execution with SuccessFactors delivered by BearingPoint Human capital and talent management We help clients to implement human capital management strategies that enable an organisation
More informationTalent Blueprint progress update, including performance measures for and planned key actions for
EX21.11 REPORT FOR ACTION Talent Blueprint progress update, including performance measures for 2014-2015 and planned key actions for 2016-2018 Date: November 9, 2016 To: Employee and Labour Relations Committee
More informationCOURSE DESCRIPTION CUSTOMER EXPERIENCE MANAGEMENT IN TELECOMS. Format: Classroom. Duration: 2 Days
COURSE DESCRIPTION CUSTOMER EXPERIENCE MANAGEMENT IN TELECOMS Format: Classroom Duration: 2 Days COURSE SUMMARY HIGHLIGHTS Transforms current churn reduction techniques into an holistic customer asset
More informationIAB GUIDE TO LEARNING & DEVELOPMENT BEST PRACTICES
IAB GUIDE TO & DEVELOPMENT BEST PRACTICES Expert guidance from the IAB Learning & Development Council to help you improve and benchmark your company s training strategy. IAB GUIDE TO & DEVELOPMENT BEST
More informationBusiness Bridges Consulting. Saudi House of Expertise with global reach through our strategic Partners and Allies.
Table Of Content Business Bridges Consulting Oxford Academy of Management The Portfolio of Products Strategy & Choice HR Development Training & Assessment Methodology & Approach Affiliations & Networks
More informationDATA-DRIVEN EFFICIENCY
DATA-DRIVEN EFFICIENCY Combining actionable information with market insights to work intelligently and reduce costs ACTIONABLE INTELLIGENCE Ericsson is driving the development of actionable intelligence
More informationGlobalization of HR and How Digital Transformation can Help. In partnership with: HR.Payroll.Benefits.
Globalization of HR and How Digital Transformation can Help In partnership with: HR.Payroll.Benefits. 2 Globalization of HR and How Digital Transformation can Help Globalization of HR and How Digital Transformation
More informationThe position reports to the Human Resources Manager and works closely with other HR Team members.
Title: Human Resources Business Partner (HRBP) Position type: Full time Classification: non-eba Position purpose: Work in partnership with the business to provide specialist coaching, support and influence
More informationProgram Summary. For CityU Career Fair (Oct 2018) Engineering Programs
Program Summary Engineering Programs 1. Consumer Group Smart Living Engineering Graduate Trainee Program 2. Engineering Graduate Trainee Program - Telecom / Network / Wireless Services 3. PCCW Global Graduate
More informationAn Overview of the AWS Cloud Adoption Framework
An Overview of the AWS Cloud Adoption Framework Version 2 February 2017 2017, Amazon Web Services, Inc. or its affiliates. All rights reserved. Notices This document is provided for informational purposes
More informationCOURSE DESCRIPTION CUSTOMER VALUE MANAGEMENT IN TELECOMS. Format: Classroom. Duration: 2 Days
COURSE DESCRIPTION CUSTOMER VALUE MANAGEMENT IN TELECOMS Format: Classroom Duration: 2 Days COURSE SUMMARY HIGHLIGHTS Focuses on advanced techniques to identify, quantify and maximise the value of the
More informationCollaborative Solutions
Collaborative Solutions Workshop Facilitated by Robert Danna, Executive Vice President and Chief Operating Officer Bersin & Associates HRO Summit Europe 2011 Barcelona, Spain November 3, 2011 Copyright
More informationDEVELOPING EXPERTISE FOR SCHOOL PROFESSIONALS
DEVELOPING EXPERTISE FOR SCHOOL PROFESSIONALS TALENT MANAGEMENT PROGRAMME LEVEL 5 CIPD DIPLOMA LEVEL 5 HR CONSULTANT APPRENTICESHIP DEVELOPING EXPERTISE FOR LEADERS OF TEACHING & LEARNING TALENT MANAGEMENT
More information2010 Global Knowledge Training LLC. All rights reserved.
2010 Global Knowledge Training LLC. All rights reserved. Business Performance Framework Transforming Human Capital Through Learning Competition Regulatory Speed to Market Global Economy Technology Demographics
More informationWorkforce Planning Fundamentals
Avoid the Retirement and Skill Gap Tsunami: How to Prepare for a Utility Workforce of the Future March 7-9, 2018 San Francisco, CA Customer + Corporate Symposium Reagan Brown, Southern California Edison
More informationBeyond Temps How to Build a Sustainable CW Program by Incorporating SOW, ICs and RPO
SEPT 12 2:45 PM CRYSTAL CONCURRENT SESSION: ADAPTATION Beyond Temps How to Build a Sustainable CW Program by Incorporating SOW, ICs and RPO Moderator: Stephen Clancy, Director, Contingent Workforce Strategies
More informationWorkforce Planning Toolkit for Diagnosing and Addressing Strategic Talent Gaps
1 Workforce Planning Toolkit for Diagnosing and Addressing Strategic Talent Gaps The workforce planning toolkit was created by GrowthLines, Incorporated and has been used by several CLC members. For more
More informationInvesting in people TALENT ACQUISITION TRAINING AND DEVELOPMENT
Investing in people For the Prysmian Group, intellectual capital and talent are strategic assets for the achievement of our profitability and value creation objectives and, as such, must be supported by
More informationBuilding an Integrated Talent Management Strategy. Stavros Liakakos, VP HCM Strategy Knowledge Infusion
Building an Integrated Talent Management Strategy Stavros Liakakos, VP HCM Strategy Knowledge Infusion 1 Knowledge Infusion: HCM as a Strategy 2 Vicious Cycle 3 Talent Management Strategy Alignment 4 Key
More informationUnlocking the DNA of the Adaptable Workforce Moderator: Penny Koppinger December 9, 2008
Unlocking the DNA of the Adaptable Workforce Moderator: Penny Koppinger December 9, 2008 Penny Koppinger: Good day everyone and welcome to our podcast entitled Unlocking the DNA of the Adaptable Workforce,
More informationCompany Overview. TTA (The Training Associates) Training Talent and Solutions. The Training Associates Corporation
Company Overview TTA (The Training Associates) The Training Associates Corporation Training Talent and Solutions about us experience thank you for learning about us At The Training Associates our mission
More informationEricsson Device Connection Platform R1.0 Training Programs. Catalog of Course Descriptions
Ericsson Device Connection Platform R1.0 Training Programs Catalog of Course Descriptions Catalog of Course Descriptions INTRODUCTION... 3 DCP ENTERPRISE ON-BOARDING... 4 DCP SERVICE PORTAL... 6 DCP CUSTOMER
More informationFuture-state HR Service Delivery Model Talent Position Descriptions
Future-state HR Service Delivery Model Talent Position Descriptions Note: Position descriptions are draft and not yet final. Position descriptions are subject to change. 1 P a g e Table of Contents Talent:
More informationRESEARCH SPOTLIGHT EXTENDED ENTERPRISE LEARNING
RESEARCH SPOTLIGHT EXTENDED ENTERPRISE LEARNING A Profit Driver for Leading Organizations June 2017 Table of CONTENTS About the Study 3 Extended Learning is In 4 Benefits of Extended Enterprise Learning
More informationFrom Sales Strategy to Execution Leveraging expertise in enabling new go-to-market strategies to maximize ROI in your sales your people
From Sales Strategy to Execution Leveraging expertise in enabling new go-to-market strategies to maximize ROI in your sales your people Enabling our clients to ascend to new heights of performance 1 INTRODUCTION
More informationA Sheffield City Region Combined Authority Report on skills shortages and hard to fill vacancies.
A Sheffield City Region Combined Authority Report on skills shortages and hard to fill vacancies. October 2017 1 of 9 As the UK Mobile Telecommunications technology advances so does the need for riggers
More informationQUEENSLAND URBAN UTILITIES Position Description
QUEENSLAND URBAN UTILITIES Position Description ROLE TITLE: DIVISION: BRANCH: LOCATION: ROLE CLASSIFICATION: MANAGER: Manager Analytics Enablement Planning and Digital & Analytics Enablement Information
More informationACHCA FINAL Goals and Strategic Plan as of September 2016
ACHCA FINAL Goals and Strategic Plan as of September 2016 Our Mission Statement The American College of Health Care Administrators (ACHCA) is the catalyst for excellence in post-acute and aging services
More informationACHIEVING PARITY AT GLOBAL LEADERSHIP
ACHIEVING PARITY AT GLOBAL LEADERSHIP In the World Economic Forum s latest Global Gender Gap report, it is estimated that the gender gap will still take more than 100 years to close. As an accelerator
More informationUfirst Update HRCC. February 21, 2017
Ufirst Update HRCC February 21, 2017 February Meeting Objectives Review HR Professional Development & Education courses and registration Update on upcoming Service Improvement Review Future State HR Scenario
More informationTelecoms Mini MBA. The leading 5-day Mini MBA programme for the telecoms ecosystem.
Telecoms Mini MBA The leading 5-day Mini MBA programme for the telecoms ecosystem Join the 10,000 industry professionals from 350 leading operators, vendors, service providers, regulators and industry
More informationBenefits of the APMP Professional Certification Program to Organizations & Individuals
Benefits of the APMP Professional Certification Program to Organizations & Individuals Table of Contents TABLE OF CONTENTS... 2 INTRODUCTION... 4 THE PROFESSIONAL Certification PROCESS... 5 THE BENEFITS
More informationCertificate in Human Capital Planning. Contents are subject to change. For the latest updates visit
Certificate in Human Capital Page 1 of 8 Why Attend Human capital professionals should start linking their activities to the business strategic objectives. Therefore, HR should be a real business partner
More informationPwC India Data and Analytics May 2016
www.pwc.in.com India Data and Analytics May 2016 Our Data and Analytics Offerings Industry BI and Data Management Strategy, Vendor Evaluation BI on ERP Enterprise Wide Data Warehouse Implementation Financial
More informationAre you our new Internal Communications & Knowledge Manager?
Are you our new Internal Communications & Knowledge Manager? Location Reporting to Central London Head of Strategy Salary Working hours Competitive salary and attractive benefits Full time. The pattern
More informationBusiness Consulting Services. Procurement - Contributing to Corporate Value. The Global CPO Survey Philip Molnar IBM Canada
Procurement - Contributing to Corporate Value The Global CPO Survey 2007 Philip Molnar IBM Canada Value Wins: The Global CPO Survey Raising the Stakes - Procurement on the Boardroom Agenda 2 New Frontiers
More informationA Talent Benchstrength Strategy
A Talent Benchstrength Strategy What Is It and Why Do You Need It? You ve been bombarded with information about Talent Management in recent years. More and more people are in Talent Management positions
More informationACHCA. Representation: Membership Strategy Statement ACHCA will recruit and retain membership in the United States.
Representation: Membership Strategy Statement ACHCA will recruit and retain membership in the United States. Presence: Public Image Strategy Statement ACHCA will heighten awareness among the post-acute
More informationDEVELOPING YOUR TALENT PIPELINE
DEVELOPING YOUR TALENT PIPELINE Presented by Sarah Eppink 2018 OPRA Conference January 31, 2018 Agenda The Business Case for a Structured Approach to Developing Talent Succession Planning Model Identifying
More informationDepartment of Commerce Enterprise Services
Department of Commerce Enterprise Services Designing, Building, and Optimizing HR Shared Services in the Federal Government January 27, 2018 Program Mission & Vision OUR MISSION To provide innovative,
More informationCOMPETENCE SOLUTIONS. Enhancing workforce capability within the oil and gas industry. Petrofac Engineering & Production Services
SOLUTIONS Enhancing workforce capability within the oil and gas industry Petrofac Engineering & Production Services 02 SOLUTIONS SOLUTIONS 03 Introducing Petrofac An integrated solution Petrofac is a leading
More informationHRIS 2018 Market Overview
HRIS 2018 Market Overview November 2017 Workplace trends we are seeing Digitisation means every business is digital 67% of CEOs believe they are running a technology company Fortune 47% CEOs think digital
More informationNADA EDUCATION. Premier education opportunities, ranging from in-person training and consultation to webinars and other online learning opportunities.
N A T I O N A L A U T O M O B I L E D E A L E R S A S S O C I A T I O N NADA EDUCATION Premier education opportunities, ranging from in-person training and consultation to webinars and other online learning
More informationCUSTOMER EXPERIENCE INDEX: CREATING CUSTOMER- CENTRIC CSPs
analysysmason.com RESEARCH STRATEGY REPORT CUSTOMER EXPERIENCE INDEX: CREATING CUSTOMER- CENTRIC CSPs JUSTIN VAN DER LANDE and ANIL RAO About this report This report analyses how customer experience index
More informationApprenticeships for retailers
Apprenticeships for retailers Maximise the return on investment of your Apprenticeship Levy with leadership and management apprenticeships tailored for the retail industry Our apprenticeships incorporate
More informationProgram Summary. For HKU Career Fair (Jan 2018) Engineering Programs
Program Summary Engineering Programs 1. Consumer Group Smart Living Engineering Graduate Trainee Program 2. Engineering Graduate Trainee Program - Telecom / Network / Wireless Services 3. PCCW Global Graduate
More informationENHANCING CLINICAL DATA QUALITY WITH SPECIALIZED FUNCTIONAL SERVICE PROVIDER MODEL
Shaping the Future of Drug Development ENHANCING CLINICAL DATA QUALITY WITH SPECIALIZED FUNCTIONAL SERVICE PROVIDER MODEL Jim Baker Senior Vice President Clinical Research Services Cytel JIM BAKER Senior
More informationCorporate Solutions Capabilities Overview
Corporate Solutions Capabilities Overview Improving Organizational Project Management, Project Controls & Business Analysis Performance through Specialty Staffing, Customized Training, and Consulting The
More informationThe Disciplined Approach: How mining companies build profits through strong business processes
The Disciplined Approach: How mining companies build profits through strong business processes Fully integrated, process-driven ERP enables global mining companies to simplify and strengthen business processes
More informationTALENT MANAGEMENT IS BETTER TOGE+HER
TALENT MANAGEMENT IS BETTER TOGE+HER + + + WHERE WILL AN INTEGRATED TALENT MANAGEMENT STRATEGY TAKE YOUR DISTRICT? Cornerstone helps you realize the possibilities. Take a look... The right talent, the
More information11/1/2016. Today s Discussion. What Do We Mean by Running L&D and HR like a Business?
Running L&D and HR Like a Business: An Introduction to Talent Development Reporting Principles (TDRp) ATD/SHRM Nashville October 27, 2016 David Vance Executive Director Today s Discussion 2 Introduction
More informationToday s Sponsor: Today s Session: Integrated Learning Analytics: Strategies & Best Practices for Success. Nov. 7, 2012
Today s Session: Today s Sponsor: Integrated Learning Analytics: Strategies & Best Practices for Success Nov. 7, 2012 Tips for the Webinar: Tweeting? Please use this tag: #IntegratedAnalytics (800) 263-6317
More informationGraduate development programmes
Graduate development programmes Phil Wilson Chief Psychologist and Chief Assessor September 2014 Talent cycle Attract Recruit Develop Reward Progress Brand Reality Fast Stream options Attracting How
More informationCase Study Aer Lingus HRO. M. Oke, R. Hodge, P. Davies
Case Study Aer Lingus HRO M. Oke, R. Hodge, P. Davies Case Study Aer Lingus HRO Background Aer Lingus, a national airline of just under 4,000 employees turning over 1.2 Billion, was striving to stay ahead
More informationAdvanced Strategic Human Resources Management
Advanced Strategic Human Resources Management www.fawz.qa Advanced Strategic Human Resources Management TRAINING METHODOLOGY The training course will incorporate a combination of the following interactive
More informationVideo Assurance Best Practices For Minerva Platform Operators
Video Assurance Best Practices For Minerva Platform Operators Cincinnati Bell is supporting over 100,000 subscribers on its Minerva TV platform and is bringing more content on more screens for an on-demand
More informationJob Level. activities are done to achieve performance in this area? planning cycle
JOB PROFILE - Job Title: Product & Services Manager Operating Unit: MTN BENIN Reports to Head Of Marketing Division: MARKETING Department: PRODUCT DEVELOPMENT Number of direct Reports: 5 (currently 3 vacant)
More informationManager, Compliance (Grants Finance)
Join our team. Change your career. Change the world. Manager, Compliance (Grants Finance) Organization: Plan International Canada Reports to: Senior Compliance Manager Location: Toronto (Mount Pleasant
More informationPeople Strategy Rosarii Mannion Leaders in People Services
Health Services People Strategy 2015-2018 Rosarii Mannion Leaders in People Services If we get it right with our staff, we get it right with our service users Prof Michael West Overwhelming evidence that
More informationIngramMicroAdvancedSolutions
IngramMicroAdvancedSolutions Advanced Solutions overview Our Advanced Solutions Division makes it easier and more profitable for our reseller and solution provider partners to expand their scope and effectively
More informationBSCS ix release 3. Training portfolio
BSCS ix release 3 Training portfolio Why invest in bscs ix release 3 training? Increase productivity and effectiveness Guarantee optimal handling of the product by employees Tailored training for various
More informationQ1 Which of the following sectors do you work in?
Q1 Which of the following sectors do you work in? Answered: 412 Skipped: 2 Professional, Educational,... Public Accounting Energy. Utilities,... Finance, Insurance Government, Nonprofit Wholesale, Retail
More informationFuture Skills & Talents Impact on HRM
Future Skills & Talents Impact on HRM Björn Menden Zurich September 2015 We make ICT strategies work Introduction Who is Detecon? Introduction: Deutsche Telekom and Detecon Detecon s strategy and management
More informationHOW TO LAUNCH A SUCCESSFUL WORKFORCE PLANNING CENTER OF EXPERTISE (COE)
HOW TO LAUNCH A SUCCESSFUL WORKFORCE PLANNING CENTER OF EXPERTISE (COE) April 17, 2012 Karen Piercy, Mercer Matthew Stevenson, Mercer 0 Today s presenters Karen Piercy Philadelphia +1 215 982 4276 karen.piercy@mercer.com
More informationPARTNER SOLUTION BRIEF
PARTNER SOLUTION BRIEF Service Assurance Solutions from CA Technologies are you helping your customers evolve their IT management solutions to ensure quality of service and quality of experience in physical,
More informationNetworking Connect with colleagues to gain information about their career path, current job or career field.
Human Resources Cornell Colleague Connections Explore your Cornell Colleague Network! Working at Cornell gives you the opportunity to network with a world-class community of thriving and passionate colleagues
More informationVISIT NATIONALTRAININGCENTER.NET OR CALL US AT FOR MORE INFORMATION
Training 365 is Your Pathway to Success Unlimited Access, 365 Days a Year Training 365 is there when your team needs it. Anytime, anywhere. Training Discounts Discounts on NTC classes and NTC Professional
More informationWorkforce Planning to Meet Critical Business Needs
Workforce Planning to Meet Critical Business Needs TEXAS PUBLIC POWER ASSOCIATION 2016 Annual Conference July 26, 2016 - Austin, TX Presented by: Yvonne Morales Pelayo, CPS Energy Patricia Cruz, Leidos
More informationQUICK FACTS. Delivering a Managed Services Solution to Satisfy Exponential Business Growth TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES
[ Financial Services, Application Management Outsourcing ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Financial Services Revenue: Approximately $30 billion annually (parent
More informationState of the Consulting Industry Analysis: The Impact of Digital Transformation
State of the Consulting Industry Analysis: The Impact of Digital Transformation www.9lenses.com TABLE OF CONTENTS STATE OF THE CONSULTING INDUSTRY ANALYSIS... 03 DIGITAL TRANSFORMATION: THE OCCASION FOR
More information2017 EUROPE TRAINING CALENDAR
HEALTH WEALTH CAREER 2017 EUROPE TRAINING CALENDAR Mercer Learning s training courses are designed to accelerate your technical skills and capabilities. All courses provide up-to-date, practical and actionable
More informationPROVIDER ACCREDITATION ACTION PLAN
Develop Policy Manual 1.1 Business Plan 1.2 Vision and Mission 1.3 Define QA Policy Statement 1.4 Set specific Quality Objectives 1.5 Appointment of Quality Management Representative 1.6 Define Roles and
More informationTalent Development Nominations
Organizations For Profit Talent Development Initiatives Excellence to Workforce Effectiveness The steady, corporate-wide growth of Community Bank complemented by the investment and integration of enhanced
More informationStrategic Objectives. 3. Marketing Materials / Tools. 1. Training & Consulting for Human Capital Strategy
Strategic Objectives We provide Professional Training & Consultation Services in the fields of: 1. Training & Consulting for Human Capital Strategy At ADHRT we believe that the development of Human capital
More informationISC: UNRESTRICTED AC Attachment. Human Resources - Succession Planning Audit
Human Resources - Succession Planning Audit May 24, 2017 THIS PAGE LEFT INTENTIONALLY BLANK ISC: UNRESTRICTED Table of Contents Executive Summary... 5 1.0 Background... 6 2.0 Audit Objectives, Scope and
More informationMetrics that Matter Training Portfolio Evaluation Model
Metrics that Matter Training Portfolio Evaluation Model Formal Learning Interventions Contents Introduction... 2 Portfolios... 3 Other Considerations:... 4 Duration... 4 Sampling... 4 Survey Form Types...5
More informationDriving a Development Culture
Driving a Development Culture Thank You for Joining Us!!! Today s Presenters Aisha Thomas-Petit Vice President, Human Resources, ADP Sandy Thomas Sr. Director, Global Talent & Development, ADP Agenda:
More information