Youth Services Case Worker Monthly Supervision Form

Transcription

1 Youth Services Case Worker Monthly Supervision Form Name: Employee: Classification: Case Worker Work Unit: Supervisor's Name: I certify that I have reviewed the competencies/ policies/performance objectives identified on this form and have received a copy. Review of the Performance Plan I certify that the competencies/ policies/ performance objectives identified on this form will provide the basis for reviewing this employee's performance. Employee Signature: Supervisor Signature: Section 1: Youth Services Case Worker Competencies Competencies are defined as the knowledge, skills, behaviors, personal attributes, and other characteristics needed for successful performance of the employee's job duties. Required Competencies for the Youth Services Case Worker Building Trust: Interact with others in a way that gives them confidence in one's motives and representations and those of the organization. Is seen as direct and truthful; keeps confidences, promises, and commitments. Communication: Clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed as appropriate. Demonstrates good written, oral, and listening skills. 1

2 Continuous Learning and Professional Development: Is committed to developing professionally, attends professional conferences, focuses on best practices, values cutting-edge practices and approaches, takes advantage of a variety of learning activities, introduces newly gained knowledge and skills on the job. Decision Making/Problem Solving: Breaks down problems into components and recognizes interrelationships; makes sound, well informed, and objective decisions. Compares data, information, and input from a variety of sources to draw conclusions; takes action that is consistent with available facts, constraints, and probable consequences. Cultural Competence: Cultivates opportunities through diverse people, respects and relates well to people from varied backgrounds, understands diverse worldviews, and is sensitive to group differences, sees diversity as an opportunity, challenges bias and intolerance. Work Standards: Sets high standards and well defined, realistic goals for one's self, displays a high level of effort and commitment towards completing assignments in a timely manner, works with minimal supervision and is motivated to achieve. Optional Competencies for the Youth Services Case Worker (choose minimum of two) Adaptability: Adapts well to changes in assignments and priorities; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; approaches change positively and adjusts behaviors accordingly. 2

3 Collaboration: Builds constructive working relationships with clients/customers, other work units, community organizations and others to meet mutual goals and objectives. Behaves professionally and supportively when working with individuals from a variety of ethnic, social and educational backgrounds. Conflict Management: Uses appropriate interpersonal styles and techniques to reduce tension and/or conflict between two or more people; able to size up situations quickly; able to identify common interests; facilitates resolution. Customer/Client Focus: Makes customers / clients and their needs a primary focus of one's actions; shows interest in and understanding of the needs and expectations of internal and external customer (including direct reports); gains customer trust and respect; meets or exceeds customer expectations. Planning and Organizing: Organizes work, sets priorities, and determines resource requirements, determines necessary sequence of activities needed to achieve goals. Stress Tolerance: Maintains effective performance under pressure; handling stress in a manner that is acceptable to others and the organization. Teamwork: Participates as an active and contributing member of a team to achieve team goals. Works cooperatively with other team members, involves others, shares information as appropriate, and shares credit for team accomplishments. 3

4 Core Duties for the Youth Services Case Worker Attendance/Punctuality: Arrives at and leaves work at the times assigned/agreed upon in the work week schedule authorized by supervisor. Aftercare Planning: Develops appropriate aftercare planning by actively participating in youth's service plan meetings and initiating the 90/60/30 day transitional meetings, as well as ensures the completion and/or review of the YLSI document. Client Accountability: Monitors client community accountability via a supervision regimen which includes electronic monitoring, school, daily itinerary and curfew checks, community and site visits, family contact, drug testing, employment and community service elements. Documentation: Completes all assigned paperwork relevant to all phase of treatment to include but not limited to: case histories, classification/rrt, Revocation, GCL's, client monthly reports, Service Delivery Plans, staffing notes, SORB paperwork, incident reports and Serious Incident reporting. Limit Setting/Professional Boundaries: Understand the physical and emotional limits of the relationships between the client and the worker. Setting reasonable limits to establish and maintain relationships and expectation of proper behavior. Staff member can define rules and behaviors that are considered acceptable and promote and model positive aspects. 4

5 Family Work: Maintains regular contact with families by conducting home visits and promoting family involvement in all aspects of treatment. Provides support and offers assistance for families based on needs and identification of client's treatment needs. Knowledge and Adherence to Agency Policies: Demonstrates knowledge and understanding of agency policies, which outline the basic procedures that govern all department operations. Adheres to and demonstrates work performance that is in compliance with the expectations set in policies. Personal Appearance: Is attired appropriately and professionally in a manner that enhances public respect for and confidence in the employee and is attired in a manner that does not interfere with job function or present a safety hazard to the employee and others in their location. Overall development and career choices: Comments: I certify that I have had the opportunity to read this review and understand that I am to receive a copy of it. I further understand that my signature does not necessarily mean that I agree with the review. Employee Signature: I certify that this report constitutes my review of the performance of this employee for the month. Supervisor's Signature: 5

6 Youth Services Group Worker I Monthly Supervision Form Name: Employee: Classification: Group Worker I Work Unit: Supervisor's Name: I certify that I have reviewed the competencies/ policies/performance objectives identified on this form and have received a copy. Review of the Performance Plan I certify that the competencies/ policies/ performance objectives identified on this form will provide the basis for reviewing this employee's performance. Employee Signature: Supervisor Signature: Section 1: Youth Services Group Worker I Competencies Competencies are defined as the knowledge, skills, behaviors, personal attributes, and other characteristics needed for successful performance of the employee's job duties. Required Competencies for the Youth Services Group Worker I Adaptability: Adapts well to changes in assignments and priorities; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; approaches change positively and adjusts behaviors accordingly. Communication: Clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed as appropriate. Demonstrates good written, oral, and listening skills. 1

7 Conflict Management: Uses appropriate interpersonal styles and techniques to reduce tension and/or conflict between two or more people; able to size up situations quickly; able to identify common interests; facilitates resolution. Decision Making/Problem Solving: Breaks down problems into components and recognizes interrelationships; makes sound, well informed, and objective decisions. Compares data, information, and input from a variety of sources to draw conclusions; takes actions that are consistent with available facts, constraints, and probable consequences. Initiative: Takes action without being asked or required to; achieves goals beyond job requirements; being proactive; taking prompt action to accomplish objectives. Optional Competencies for the Youth Services Group Worker I (choose minimum of two) Action Oriented: Consistently maintains high levels of activity or productivity; sustains long working hours when necessary, works with vigor, effectiveness and determination over a sustained period. Applied Learning: Able to learn and properly apply new job-related information in a timely manner. Has the ability to absorb and comprehend job related information from formal training and other formal and informal learning experiences. 2

8 Building Trust: Interact with others in a way that gives them confidence in one's motives and representations and those of the organization. Is seen as direct and truthful; keeps confidences, promises, and commitments. Customer/Client Focus: Makes customers / clients and their needs a primary focus of one's actions; shows interest in and understanding of the needs and expectations of internal and external customer (including direct reports); gains customer trust and respect; meets or exceeds customer expectations. Safety Awareness: Being aware of conditions and circumstance that affect one's own safety or the safety of direct reports. Stress Tolerance: Maintains effective performance under pressure; handling stress in a manner that is acceptable to others and the organization. Teamwork: Participates as an active and contributing member of a team to achieve team goals. Works cooperatively with other team members, involves others, shares information as appropriate, and shares credit for team accomplishments. Core Duties for the Youth Services Group Worker I Attendance/Punctuality: Arrives at and leaves work at the times assigned/agreed upon in the work week schedule authorized by supervisor 3

9 Advocate Role/Responsibilities: The function of a worker who meets formally 1x weekly with an assigned client(s) and who documents a client's progress, who checks in daily with them to assist with immediate needs. Fosters therapeutic relationship with client(s) during their stay in the program. Constant Motion/Client Watches: Maintaining safety of clients by walking about the unit in an irregular pattern in a manner designed to prevent clients from timing room checks. The understanding of the level system for watch status of clients which includes the implementation of following the guidelines for each watch level (full, elevated, alert, general). Classroom Supervision: Works with clients and educators in a professional manner in order to create and maintain a safe, pro-learning environment in the classroom. Limit Setting/Professional Boundaries: Understand the physical and emotional limits of the relationships between the client and the worker. Setting reasonable limits to establish and maintain relationships and expectation of proper behavior. Staff member can define rules and behaviors that are considered acceptable and promote and model positive aspects. Search Procedures: Understands and conducts searches for the purpose of institutional security, staff and client safety, identification of client mental or physical health concerns, and as prevention and detection of injurious behavior, always within guidelines of policy. Knowledge and Adherence to Agency Policies: Demonstrates knowledge and understanding of agency policies, which outline the basic procedures that govern all department operations. Adheres to and demonstrates work performance that is in compliance with the expectations set in policies. 4

10 Personal Appearance: Is attired appropriately and professionally in a manner that enhances public respect for and confidence in the employee and is attired in a manner that does not interfere with job function or present a safety hazard to the employee and others in their location. Overall development and career choices: Comments: I certify that I have had the opportunity to read this review and understand that I am to receive a copy of it. I further understand that my signature does not necessarily mean that I agree with the review. Employee Signature: I certify that this report constitutes my review of the performance of this employee for the month. Supervisor's Signature: 5

11 Supervisor (Group Worker II) Monthly Supervision Form Name: Employee: Classification: Group Worker II Work Unit: Supervisor's Name: I certify that I have reviewed the competencies/ policies/performance objectives identified on this form and have received a copy. Review of the Performance Plan I certify that the competencies/ policies/ performance objectives identified on this form will provide the basis for reviewing this employee's performance. Employee Signature: Supervisor Signature: Section 1: Team Leader (Youth Services Group Worker II) Competencies Competencies are defined as the knowledge, skills, behaviors, personal attributes, and other characteristics needed for successful performance of the employee's job duties. Required Competencies for the Team Leader (Youth Services Group Worker II) Applied Learning: Able to learn and properly apply new job-related information in a timely manner. Has the ability to absorb and comprehend job related information from formal training and other formal and informal learning experiences. Progress Review: Needs Improvement Professional Development Plan: On Job Training Communication: Clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed as appropriate. Demonstrates good written, oral, and listening skills. 1

12 Cultural Competency: Cultivates opportunities through diverse people; respects and relates well to people from varied backgrounds, understands diverse worldviews. And is sensitive to group differences; sees diversity as an opportunity, challenges bias and intolerance. Delegating Responsibility: Comfortably delegates responsibilities, tasks, and decisions; appropriately trusts others to perform; provides support without removing responsibility. Team Leadership: Communicates a vision and inspires motivation; engages with others (direct reports and peers) in team process to solve problems; works to find a win/win solution of differences; is aware of how management style impacts staff productivity and development; modifies leadership style to meet situational requirements; helps team stay focused on major goals while functioning within a context of multiple directives. Optional Competencies for the Team Leader (Youth Services Group Worker II) (choose minimum of two) Action Oriented: Consistently maintains high levels of activity or productivity; sustains long working hours when necessary, works with vigor, effectiveness and determination over a sustained period. Adaptability: Adapts well to changes in assignments and priorities; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; approaches change positively and adjusts behaviors accordingly. 2

13 Building Trust: Interact with others in a way that gives them confidence in one's motives and representations and those of the organization. Is seen as direct and truthful; keeps confidences, promises, and commitments. Conflict Management: Uses appropriate interpersonal styles and techniques to reduce tension and/or conflict between two or more people; able to size up situations quickly; able to identify common interests; facilitates resolution. Customer/Client Focus: Makes customers / clients and their needs a primary focus of one's actions; shows interest in and understanding of the needs and expectations of internal and external customer (including direct reports); gains customer trust and respect; meets or exceeds customer expectations. Decision Making/Problem Solving: Breaks down problems into components and recognizes interrelationships; makes sound, well informed, and objective decisions. Compares data, information, and input from a variety of sources to draw conclusions; takes actions that are consistent with available facts, constraints, and probable consequences. Safety Awareness: Being aware of conditions and circumstance that affect one's own safety or the safety of direct reports. Stress Tolerance: Maintains effective performance under pressure; handling stress in a manner that is acceptable to others and the organization. 3

14 Core Duties for the Team Leader (Youth Services Group Worker II) Attendance/Punctuality: Arrives at and leaves work at the times assigned/agreed upon in the work week schedule authorized by supervisor Med Administration: Supervise the dispensing of medication of clients per the DYS policy. In charge of the operations of the assigned shift: responsible for the overall safety of the unit/program. Paperwork: Responsible for and ensures all paper work is completed per policy for the duration of the shift. Limit Setting/Professional Boundaries: Understand the physical and emotional limits of the relationships between the client and the worker. Setting reasonable limits to establish and maintain relationships and expectation of proper behavior. Staff member can define rules and behaviors that are considered acceptable and promote and model positive aspects. On-the-shift trainer: Responsible and acts as coach, redirect, assist and observe staff working the unit during the assigned shift. 4

15 Knowledge and Adherence to Agency Policies: Demonstrates knowledge and understanding of agency policies, which outline the basic procedures that govern all department operations. Adheres to and demonstrates work performance that is in compliance with the expectations set in policies. Personal Appearance: Is attired appropriately and professionally in a manner that enhances public respect for and confidence in the employee and is attired in a manner that does not interfere with job function or present a safety hazard to the employee and others in their location. Overall development and career choices: Comments: I certify that I have had the opportunity to read this review and understand that I am to receive a copy of it. I further understand that my signature does not necessarily mean that I agree with the review. Employee Signature: I certify that this report constitutes my review of the performance of this employee for the month. Supervisor's Signature: 5

16 Administrator (Group Worker III) Monthly Supervision Form Name: Employee: Classification: Group Worker III Work Unit: Supervisor's Name: I certify that I have reviewed the competencies/ policies/performance objectives identified on this form and have received a copy. Review of the Performance Plan I certify that the competencies/ policies/ performance objectives identified on this form will provide the basis for reviewing this employee's performance. Employee Signature: Supervisor Signature: Section 1: Administrator (Youth Services Group Worker III) Competencies Competencies are defined as the knowledge, skills, behaviors, personal attributes, and other characteristics needed for successful performance of the employee's job duties. Required Competencies for the Administrator (Youth Services Group Worker III) Applied Learning: Able to learn and properly apply new job-related information in a timely manner. Has the ability to absorb and comprehend job related information from formal training and other formal and informal learning experiences. Progress Review: Needs Improvement Professional Development Plan: On Job Training Communication: Clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed as appropriate. Demonstrates good written, oral, and listening skills. 1

17 Cultural Competency: Cultivates opportunities through diverse people; respects and relates well to people from varied backgrounds, understands diverse worldviews. And is sensitive to group differences; sees diversity as an opportunity, challenges bias and intolerance. Delegating Responsibility: Comfortably delegates responsibilities, tasks, and decisions; appropriately trusts others to perform; provides support without removing responsibility. Team Leadership: Communicates a vision and inspires motivation; engages with others (direct reports and peers) in team process to solve problems; works to find a win/win solution of differences; is aware of how management style impacts staff productivity and development; modifies leadership style to meet situational requirements; helps team stay focused on major goals while functioning within a context of multiple directives. Optional Competencies for the Administrator (Youth Services Group Worker III) (choose minimum of two) Action Oriented: Consistently maintains high levels of activity or productivity; sustains long working hours when necessary, works with vigor, effectiveness and determination over a sustained period. Adaptability: Adapts well to changes in assignments and priorities; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; approaches change positively and adjusts behaviors accordingly. 2

18 Building Trust: Interact with others in a way that gives them confidence in one's motives and representations and those of the organization. Is seen as direct and truthful; keeps confidences, promises, and commitments. Conflict Management: Uses appropriate interpersonal styles and techniques to reduce tension and/or conflict between two or more people; able to size up situations quickly; able to identify common interests; facilitates resolution. Customer/Client Focus: Makes customers / clients and their needs a primary focus of one's actions; shows interest in and understanding of the needs and expectations of internal and external customer (including direct reports); gains customer trust and respect; meets or exceeds customer expectations. Decision Making/Problem Solving: Breaks down problems into components and recognizes interrelationships; makes sound, well informed, and objective decisions. Compares data, information, and input from a variety of sources to draw conclusions; takes actions that are consistent with available facts, constraints, and probable consequences. Safety Awareness: Being aware of conditions and circumstance that affect one's own safety or the safety of direct reports. Stress Tolerance: Maintains effective performance under pressure; handling stress in a manner that is acceptable to others and the organization. 3

19 Core Duties for the Administrator (Youth Services Group Worker III) Attendance/Punctuality: Arrives at and leaves work at the times assigned/agreed upon in the work week schedule authorized by supervisor Behavioral Based Interviewing: Participates in the rotation of a panel designated for interviewing Group Worker I level entry positions within the assigned region. Supervision and Performance Reviews: Conducts formal monthly supervision on all staff assigned under their direction. Meets with staff and completes formal supervision and completes required paperwork. Uses progress notes conducted by Team Leader as additional information. Completes performance review (EPRS) at designated times as a formal evaluation. Facilitator and Participant: Involves self in assisting in the facilitation of DBT groups; attends and participates in special program reforms such as PBS, JDAI, special project meetings, and other program meetings identified by program management to include staff training when applicable. Limit Setting/Professional Boundaries: Understand the physical and emotional limits of the relationships between the client and the worker. Setting reasonable limits to establish and maintain relationships and expectation of proper behavior. Staff member can define rules and behaviors that are considered acceptable and promote and model positive aspects. 4

20 Schedules: Compiles weekly schedules and is responsible for the overall format of appropriate ratio and staffing patterns, coordinates time off request for approval, special coverage needs of the program. Knowledge and Adherence to Agency Policies: Demonstrates knowledge and understanding of agency policies, which outline the basic procedures that govern all department operations. Adheres to and demonstrates work performance that is in compliance with the expectations set in policies. Personal Appearance: Is attired appropriately and professionally in a manner that enhances public respect for and confidence in the employee and is attired in a manner that does not interfere with job function or present a safety hazard to the employee and others in their location. Overall development and career choices: Comments: I certify that I have had the opportunity to read this review and understand that I am to receive a copy of it. I further understand that my signature does not necessarily mean that I agree with the review. Employee Signature: I certify that this report constitutes my review of the performance of this employee for the month. Supervisor's Signature: 5