The Business Case for elearning in Children s Hospitals with CHEX

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1 CHILDREN S HOSPITAL KNOWLEDGE EXCHANGE TM The Business Case for elearning in Children s Hospitals with CHEX

2 CHEX: A Place Where People Learn Faster & Better Learning content Human capital Competitive advantage Personalized learning While many hospitals have the vision to become learning organizations, few have the strategic foresight to design the systems that will help transform the organization into a place where people learn faster and better than the competition. That s precisely what Children s Hospital Knowledge Exchange TM (CHEX) is all about. CHEX has combined a powerful online learning and performance management system with comprehensive content that s developed specifically for children s hospitals. It s called CHEXWeb. This system is a total learning management solution powered by the Internet and is specifically designed to help you create and maintain a competitive advantage while driving efficiency across your training programs. What Is CHEXWeb? Educational Content Pediatric specific Hospital authored 24/7 access: anytime, anywhere Learning Management Track all educational activities Online reporting accessed by any manager Monitor by employee/course/etc. Performance Management Testing & competency assessment Mentoring programs Defined development paths

3 With the tightening labor market, training and professional development have become one of the most important benefits hospitals offer to retain staff. According to a recent survey conducted by Towers Perrin, two of the top five reasons employees remain with and leave an organization are tied directly to the learning opportunities that are offered to employees. Improve Workforce Productivity & Retention By accessing CHEXWeb anytime, anywhere, clinicians, departmental staff and executives can overcome challenges and master new skills at their own pace and immediately apply new knowledge to their positions. You ll realize the benefits of improved productivity and retention in numerous ways: better use of staff time, accelerated learning, improved retention of information and a greater sense of accomplishment among staff for the time spent in training. With CHEXWeb, training time can be reduced by as much as 25 to 75 percent as compared to traditional training models. Training Reduces Turnover 41% turnover without training 12% turnover with training In a study of more than 60,000 employees who left positions in 1998, it was discovered that 12 percent of employees will leave their company regardless of the amount of training they receive. However, 41 percent will leave if they don t receive the training they want. The Saratoga Institute, 1998.

4 CHEX: Ensure Better Patient Care & Safer Hospitals Learning content We recognize that not just any learning management system will meet your needs. That s why CHEXWeb combines an online, centralized resource for producing, managing and tracking your educational activities with the content and tools that you need to help your hospital meet its strategic priorities, including patient safety, HIPAA and corporate compliance. Human capital Competitive advantage Personalized learning Investment Tomorrow s education Knowledge Staff retention With ChexWeb You Can... Quickly build competency tests and training within hours of a sentinel event and educate the next shift (including both staff and float pool staff). Teach staff new JCAHO standards by assigning new curriculum before the next survey. Track and administer HIPAA courses use CHEXWeb to manage every related learning event whether it s delivered via classroom, CBT or self-study. Build individual competencies to promote the delivery of safe, family-centered care with CHEXWeb courses that include detailed education on medication calculation, pain management and patient safety, OSHA and more.

5 With CHEXWeb you reduce the manual work that s required for organizing and tracking educational activities such as certifications, JCAHO reports and employee performance. That translates into significant time and expense savings simply by shifting critical tasks from Push Efficiency Throughout Your Hospital paper-intensive processes to automated solutions. Less paperwork and reduced administrative overhead translates into satisfied managers and educators across your hospital. Plus, CHEXWeb brings a host of unexpected operational advantages. Things that may on the surface seem basic, yet in reality are very difficult to achieve. Things that you may never even think you can do with a learning management system. Imagine the Possibilities Provide staff with new drug protocols as they occur. Offer immediate access to new procedures/standards. Orient temporary nursing staff on proper medical device/pump usage. Disseminate hospital-wide "must knows". Educate your hospital board. Offer online orientation for medical students.

6 CHEX: Shorten Your Learning Curve; Improve Your Bottom Line Learning content Human capital Competitive advantage Personalized learning Before CHEX, most training decisions were decentralized and the benefits were difficult to measure. Workshops and educational programs were purchased one at a time with little to no additional benefit to the hospital s training infrastructure. At CHEX, we understand that learning is continuous. Building a learning organization requires more than a piece of software or a suite of educational programs. It requires having a system in place to provide the type of quality training that is currently needed, as well as possessing the ability to expand as the organization s training needs grow. CHEX helps meet the demands for new technology, system enhancements and expanded programs. Our commitment is to shorten your learning curve while improving the bottom line of training. From your first year as a CHEXWeb user, you can receive the return on investment you require and the market advantage that comes from people learning faster and better than the competition. Return on Investment ROI Indicators Traditional CBT CHEXWeb Reduced Training Expense Tomorrow s education Increased Employee Satisfaction Knowledge Improved Operational Efficiency Staff retention Enhanced Compliance: Regulatory & Patient Safety Your Best Return on Investment

7 Whether you re supporting blended learning programs or looking to CHEX as an enterprisewide solution, you ll find the CHEXWeb solution drives operational efficiencies and improvements you never thought possible. As you discover the benefits of elearning, we encourage you to ask Prepare to Exceed Your Expectations your peers how CHEXWeb is transforming their children s hospital into a learning organization and providing them with a competitive advantage - a place where people learn better and faster. "Overall, we have been very pleased with the results of our venture into the world of elearning. It's an experience that CHEX and CHCA have made surprisingly easy. If I could have imagined, in the beginning, how this process would transpire, it would have been exactly like this. We found a learning management system that is easy to use, gives staff access anytime, anyplace and provides the tools we need to make learning a priority here at Children's Hospital of Pittsburgh." Bonnie Dean, Director of Patient Care Support Services Children's Hospital of Pittsburgh Visit our website at or take a tour with the enclosed CD-ROM to learn more about how CHEX can exceed your expectations. For a live demo, please call (913)

8 "With the implementation of CHEX, we re beginning to see savings in our training expenses. Staff are taking advantage of the flexibility of accessing the training at their convenience, which is having a positive impact on staff productivity." Children s Hospital of Pittsburgh "We now have the ability to respond quickly to a sentinel event. The minute we discover an adverse event, we can immediately post updated training modules, announcements of new procedures and other relevant information for all staff to review. On top of more efficient training and cost savings, CHEX also provides us with peace-of-mind." Texas Children s Hospital, Houston "With CHEX, we can virtually eliminate the need for paper tests. This makes reporting and tracking much more convenient and training becomes easier for everyone involved. The result has been happier, better trained, more productive staff and in the long-run I can foresee an improvement in staff retention." The Children s Memorial Hospital, Chicago "The entire process of training will be more efficient. We are looking forward to eliminating paperwork wherever possible. Our staff will be able to focus on their jobs and not the hassles of coordinating classroom training with work schedules. CHEX will give our staff an advantage that many of our competitors lack." Children s Hospital and Health Center, San Diego CHILDREN S HOSPITAL KNOWLEDGE EXCHANGE TM In affiliation with Child Health Corporation of America 6803 W. 64th Street, Suite 208 Shawnee Mission, KS (913) (913) (fax)

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