Thank you for your interest in the above position. Please find enclosed an application pack. This pack contains the following items:

Transcription

1 Dear Applicant Re: Café/Bar (ref CBAR0814) Thank you for your interest in the above position. Please find enclosed an application pack. This pack contains the following items: Job description Person specification Albany staff structure Please complete the application form (available separately) and return to: Or Recruitment, the Albany Douglas Way London SE8 4AG Applications must be received by Monday 1 st September 2014, 9.00am Interviews will be held Wednesday 3 rd September For background information about the Albany please visit our website We are only able to contact applicants selected for interview. Therefore, if you have not heard from us within 3 weeks of the closing date, please assume that your application was unsuccessful on this occasion. We look forward to receiving your application. Best wishes Vicky Scott Administration The Albany, Douglas Way, Deptford, London, SE8 4AG, T: (extension 206) W:

2 Back to beginning Job description Job title Responsible to Start date Contract Salary Hours Holiday Café Bar Café Bar As soon as possible Fixed term until December 2014 with option to renew 14,560 per annum pro-rata 80 hours per month minimum; variable shifts predominantly evening and weekends 20 days pro rata per annum (rising to 25 days after 3 years), plus Bank Holidays Background The Albany, in the heart of Deptford, is a vibrant, multi-use performing arts venue, with a strong focus on working with diverse, local communities. During the last year over 100,000 people visited the Albany and used its facilities, including audiences of over 25,000 for more than 200 events. The Albany has four performance spaces, including its unique central performance space, with a capacity of 300 seated and 500 for standing events. The Albany s programme encompasses music, a range of theatre and dance, spoken word, exhibitions and comedy, as well as an array of educational, training and community-based projects. Its other facilities include a café bar, rehearsal, workshop and meeting rooms for hire, office space for 15 resident companies and a recording studio. The catering department includes two daytime cafes with lunch offers as well as a café bar and a theatre bar for live events. It further provides catering services to room bookers and theatre hirers as well as catering for external and in-house functions. The food and drinks menu aims to reflect the cultural diversity of the borough and prioritises the use of locally sourced, organic and fair-trade produce. The department is rapidly expanding and with the a busy Autumn season we are looking to recruit a Café Bar to work the events scheduled. About the role You will play a key role in delivering excellent presentation, sales and delivery of the food and drinks offer at the Albany café and bar; in providing the highest quality of customer care and in making all visitors feel welcome. In particular you will focus your work in the café and theatre bar at the Albany and the bar at Canada Water Culture Space. The role will be best suited to someone with previous bar experience who takes pride in their work and excels under pressure in a fast paced environment. The position requires a passion for customer service and a hardworking and dedicated attitude. You will need to be an extremely flexible person who can prioritise and manage their time and workload. The ability to think on your feet and work under pressure is essential.

3 Job Purpose To provide a high quality food and drinks service to our customers To prepare serve and sell food and drink ensuring a welcoming, friendly and inclusive atmosphere To support the delivery of a diverse menu of drinks and food and maintain a clean and safe working environment To work with other staff to ensure all visitors have a satisfying experience at our venue Main Responsibilities and Duties Provide a confident and efficient customer service and encourage feedback Be pro-active in promoting sales and maintaining customers in order to meet sales targets Ensure the café / bar is welcoming, presentable and safe at all times Prepare and present the daily food/drinks offer as appropriate for the time of the day / type of customers it is serving Serve customers food, drinks, alcoholic beverages and other products Maintain a good knowledge of the café and bar menu and advise customers on their choices Correctly process sales through the till, handle cash and card payments; cash up at the end of the shift rectifying and/or explaining any discrepancies Maintain high level of accuracy and security with the float and takings Ensure daily checks, opening/ closing procedures and cleaning routines are carried out as directed and that all Food Hygiene and Health & Safety standards are complied with Set up and clean tables, chairs, counter and display areas; clear used crockery, use dishwasher and put away clean crockery, cutlery, glasses and equipment Ensure alcohol is sold in line with the Licensing Act 2003 and the Think 25 policy Assist with checking deliveries and their correct storage Maintain high levels of personal hygiene and wear safe work clothing Assist with refreshments at private functions and at other points of sale as necessary Be aware of the emergency evacuation procedures and assist other staff and the public in an evacuation Monitor and limit wastage, recycling where possible Ensure to feed back all relevant information, incidents and comments from customers to the Café Bar and the Kitchen Supervisor (Maternity Cover) as appropriate Maintain a knowledge of the Albany s programme and events General Duties Support the aims and objectives of the Albany both internally and externally. Develop efficient working relationships within the team and the wider organisation Work actively within the Albany s Equality, Safeguarding and Health & Safety Policies Attend meetings and training sessions as required Support the Albany s objective to offer in work training to placements, interns and trainees Provide cover during holiday and sickness absences Undertake any other duties reasonably requested by the line manager

4 Person Specification Essential Experience in a customer facing role Experience working in a bar environment Experience of line cleaning Experience of working without constant supervision, on your own initiative and ability to motivate yourself for the duration of the shift Confident customer care skills Interest in the alcoholic beverage market and local breweries. Knowledge of Health & Safety / Food Hygiene procedures High level of numeracy and accuracy Confidence in handling large numbers of cash and cashing up Good communication and interpersonal skills Ability to work under own initiative in a fast-paced working environment Punctuality, reliability and good time management skills Commitment to personal development to enhance effectiveness in role Commitment to Equal Opportunities General physical fitness to work on your feet throughout the shift and perform frequent manual handling tasks Available to work weekends, evenings and occasional week days. Desirable Knowledge of alcohol licensing law and the responsibilities as licensed retailer Certificate in Responsible Alcohol Retailing or Personal Licence Food Safety certificate Ability to be confident and positive when dealing with complaints or difficult customers Health & Safety certificate Interest in the arts Enthusiasm for working with diverse communities Fire Safety and First Aid qualifications

5 Albany staff structure Board of Trustees Chief Executive Administrative Director Head of Business Development Head of Creative Head of Communications Head of Finance PT Box Office PT Box Office s (3PT, casual) Café Bar Senior Café Coordinator Development Officer PT Meet Me at the Albany Team Associate Producer (Youth and Community) Creative Freelance Producers Marketing Campaigns Marketing PR Consultants (freelance) Finance Finance Deputy Operations Duty s (casual) Operations Technical Technician Apprentice Technician Freelance Technicians Head of Production and Premises Administration PT Administrative PT Freelance IT Consultant Deptford Lounge Staff Canada Water Culture Space Staff Premises s Front of House s (casual) Front of House s (casual)