Leadership Skills that Shape and Keep a World Class Safety Culture
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- Magdalene Horton
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1 Engineering Enforcement Education Behavior-Based Leadership Skills that Shape and Leadership Skills that Shape and Keep a World Class Safety Culture Presented by Joyce Schroeder, M.S. Culture Change Consultants, Inc. Critical Success Factor: Focus on Culture Culture is Not an Add-on or a Substitution It s Foundational! 2016 Culture Change Consultants. All Rights Reserved info@culturechange.com Page 1
2 Culture is Culture is our set of basic assumptions and beliefs about reality. They determine the way we make decisions, feel, think and act. Are you working above or below the waterline? Policies, Procedures, Training Norms and Assumptions 2016 Culture Change Consultants. All Rights Reserved Page 2
3 Safety Program in a Positive Culture Incident Investigation Policies and Procedures Industrial Hygiene Job Hazards Analysis PPE Training Contractor Safety Monthly Safety Inspections Safety Program in a Negative Culture Incident Investigation Policies and Procedures Industrial Hygiene Job Hazards Analysis PPE Training Contractor Safety Monthly Safety Inspections Stew and Broth Exercise Choose a program element. Discuss what leadership actions you have taken or observed that enhance this program element. Discuss what leadership actions you have taken or observed that work against this program element Culture Change Consultants. All Rights Reserved info@culturechange.com Page 3
4 Critical Success Factor: Leaders Looking in Mirror The Engine that drives culture change is LEADERSHIP What is Leadership? Sets direction. Convinces people that it s the right direction. Inspires and motivates people to follow Culture Change Consultants. All Rights Reserved info@culturechange.com Page 4
5 Who Can Be a Leader? Leadership comes from all levels of the organization. Management vs. Leadership Management Deals with complexity Creates Plans and Budgets Organizes and Staffs Directs, Controls and Solves Problems Works through Hierarchy Leadership Deals with Change Sets Direction and Priorities Develops Alignment Motivates and Inspires People Works through Networks Adapted from John P. Kotter Why Should Leadership Focus on Culture? When leaders understand culture, they can use it or surmount it. If leaders do not understand culture, it will manage them Culture Change Consultants. All Rights Reserved info@culturechange.com Page 5
6 Transformational Leadership Means Embedding New Assumptions Critical Success Factor Culture Change is Owned by Operations Sharp End of the Spear Risk Influence Source: Todd Conklin 2016 Culture Change Consultants. All Rights Reserved Page 6
7 We all know that we are safe enough here until we are not safe. The Culture Iceberg Visible Culture Policies, Procedures, Symbols, Rituals, Behavior 10% 90% Invisible Culture Norms Assumptions Beliefs Titanic We want to create a culture where people feel safe enough to talk about how they really work Culture Change Consultants. All Rights Reserved info@culturechange.com Page 7
8 Cycle of Mistrust 2. Forms Negative Assumption 1. Negative Action Observed US 3. Takes Protective Action 6. Takes Protective Action THEM 4. Negative Action Observed 5. Forms Negative Assumption Breaking Cycles of Mistrust Challenge your assumptions Concern Seek to understand the other person. Show respect for opinions that differ from yours. Listen, then paraphrase what you heard. Integrity Keep your commitments. Walk the talk Results Fix problems, not fix blame. Make it a priority to respond to every concern.. Skill Development: O-A-A 2016 Culture Change Consultants. All Rights Reserved info@culturechange.com Page 8
9 O-A-A Observation Assumption Action (OAA) Supervisor walks past breakroom. Someone doesn t make a deadline. People aren t following safety protocols. Not doing different things. It s doing things differently. You have a choice about how you show up Culture Change Consultants. All Rights Reserved info@culturechange.com Page 9
10 Instructions: Choose a partner. Turn and Talk What will you do differently to build a positive safety culture? Questions? 2016 Culture Change Consultants. All Rights Reserved info@culturechange.com Page 10
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