Interviewing Skills For Supervisors. BLR Business & Legal Resources 1408

Transcription

1 Interviewing Skills For Supervisors

2 Session Objectives Recognize legal and policy issues related to interviewing Identify styles and types of interviews Plan an effective interview strategy Develop good questions Conduct successful interviews Take precautions to prevent discrimination

3 Why Interviews Are Important Interviews give you the opportunity to: Meet job candidates in person Assess strengths and weaknesses Make the best hiring decisions

4 Legal and Policy Issues Fair employment laws Discrimination EEO policy Fair employment EEO Policy complaints lawsuits Discrimination complaints Discrimination lawsuits

5 Interview Styles Traditional Behavioral

6 Types of Interviews Screening Targeted Situational Group

7 Screening Interview A quick check Usually over the phone Can be conducted via computer

8 Targeted Interview Most common type Questions targeted to the position Candidates can interview the employer Both know if the job is a good fit

9 Situational Interview Real-life scenarios are given Candidates may be asked to role play Good for customer service type positions

10 Many candidates interviewed at once Group Interview Shows potential for leadership May interact with other candidates

11 Plan Your Strategy

12 Plan Your Strategy (cont.) Allow enough time Anticipate interruptions Have the supplies you need Allow time between interviews

13 Develop Interview Questions Review applications and resumés Prepare questions Use open-ended questions Plan for easy follow-up

14 Key Questions

15 Match the interview type with its characteristic below. Interview types Group Situational Targeted Screening Characteristics A quick check Good for customer service positions Shows leadership potential Most common type

16 Planning for Interviews Do you understand: Different interview styles? Employment laws and company policies? How to create good interview questions?

17 Conduct the Interview Greet applicants Introduce yourself Break the ice Describe the workplace

18 Conduct the Interview (cont.) Give an overview of the job Show interest in the applicant Listen actively Observe closely

19 Conduct the Interview (cont.) Focus on qualifications Avoid stereotyping Allow silence Take notes

20 Conclude the Interview Ask for questions Explain notification procedure Give an expected start date Describe the next steps Thank candidates Escort them out

21 Review Your Notes Notes should be factual Avoid opinions or personal biases Include job-related information only Keep notes on file for at least 1 year

22 Evaluate Candidates Use your list of interview questions Create a list of job qualifications Rate must have vs. would like traits Make sure ratings are job related Use a standard rating format

23 Interviewing Don ts Don t ask discriminatory questions Don t ask personal questions Don t allow impressions to influence your decision

24 Interviewing Do s Beware of stereotypes Focus on job-related items Ask only information you need

25 Questions to Avoid Age Citizenship Disabilities Marital status

26 Questions to Avoid (cont.) Religion Affiliations Personal life Arrest records

27 A Better Way to Ask Will Have Is How Do your you you long be wife know ever able have employed been any to you work in the lived foreign 5 U.S. days at this armed ABC languages? a address? week? Co? forces? Will How Can Do What child I you did see is care you own your learn affect or to military rent your wife s speak your schedule? name? records? Spanish? home?

28 Key Points to Remember Interviews are essential You need to be a skilled interviewer You must be able to plan, conduct, and evaluate interviews Avoid discriminatory questions

29 Final Quiz When you re ready, click the puzzle piece to take the final quiz.